High Impact Workshop
UP-SKILLING YOUR WORKFORCE THROUGH
EFFECTIVE KPI IMPLEMENTATION
Date: 19 - 20 May 2015
Venue: Radisson Hotel Brunei
Course Overview
Key Performance Indicator (KPI) Implementation and strategic planning are management tools that help
organizations focus its energy, to ensure that members of the organization are working toward the same goals,
to assess and adjust the organization’s direction in response to a changing environment. It is important that the
KPIs are formulated and implemented well as it is essential to drive business success. KPIs are also used to
ensure that individuals at every level of the organization are working towards the same goals and strategies.
Many organizations rush into establishing KPIs to match competition and to show they are measurement
focused. If they do it without aligning the KPIs to their strategy and without thoroughly evaluating and choosing
the right KPIs, the exercise will not be fruitful. Sooner or later the employees will reject the KPIs as useless
measures. This workshop aims to help participants determine the clear expectations of management through
developing and implementing winning KPIs using the balance score card factor.
This two-day workshop will help participants learn:
¾¾
The “what” and “why” of developing KPI and KRA (Key Result
Areas)
¾¾
Cascade down your departmental KPIs to your subordinates
and track the achievement of KPI.
¾¾
Develop your department’s winning KPIs and KRAs via business
strategic issues.
¾¾
Conduct performance appraisal by using performance appraisal
review form.
¾¾
Track, report and improve the periodical departmental
performance.
¾¾
Link your KPI achievement to bonus and salary increment
calculation.
Who should attend?
¾¾
Heads of Division
¾¾
Heads of Department
¾¾
General Managers
¾¾
Operations Managers
¾¾
Team Leaders
www.kcomacademy.com
High impact Workshop
UP-SKILLING YOUR WORKFORCE
KPI IMPLEMENTATION
THROUGH
Date: 19 - 20 May 2015
EFFECTIVE
Venue: Radisson Hotel Brunei
Course Outline
Strategic Planning Overview
Performance Managing
¾¾
Concept of Key Result Areas ( KRA )
¾¾
Track the achievement of the KPI
¾¾
The ‘What’ and ‘why’ of KRA
¾¾
Report the achievement of the KPI
¾¾
The difference between KRA and KPI
¾¾
Improve the achievement of the KPI
¾¾
Success story – results of KRA implementation setting
business KPI
¾¾
Assessing the performance
¾¾
The ‘What’ and ‘why’ of business KPI
¾¾
Define your business direction
¾¾
Specify your business KRA and KPI
¾¾
Specify your business target
¾¾
Turn your business measurement into dollar and cents.
Balance Score Card – the concept and Implementation
¾¾
The Financial factor
¾¾
The Process factor
¾¾
The Customer factor
¾¾
The Learning factor
Developing a KPI Strategy Map
¾¾
The ‘What’ and ‘why’ of operations KPI ( down-stream concept )
¾¾
Specify the operations processes
¾¾
Specify the interaction of operations processes
¾¾
Measurement principle: QQCT
¾¾
Specify the KPI of the operations processes
Cascading Down the KPI to Your Next Level
¾¾
Concept: result focused vs tasks orientated
¾¾
Breakdown your KPI by sections
¾¾
Assesses the competency of your department
¾¾
Assign and set KPI for your next level
¾¾
Assess the feasibility of your KPI assigned
Performance Appraisal
¾¾
Concept of performance appraisal
¾¾
Design of performance appraisal form
¾¾
Using of performance appraisal review form
¾¾
Linking to development programs
Linking of KPI Achievement to Performance Appraisal Review Form
¾¾
Assessment on performance results
¾¾
Assessment on behavioral performance
¾¾
Justification for salary increment
¾¾
Setting of KPI for next year
¾¾
Development plan for next year
Linking of Performance Appraisal Review Score to Bonus/Salary
Increment Calculation
¾¾
Guideline for bonus/salary increment calculation
¾¾
Decision on bonus/salary increment pool
¾¾
Distribution of bonus/salary increment pool
Sequence and process planning in performance appraisal review
exercise
Wrap Up / Q&A
What you need to bring with you:
End of Workshop
¾¾
Job Description
¾¾
KPIs for the year
¾¾
Appraisal forms
Dr. Balan Dass has worked for SMEs and MNCs before setting up his own human resource and training practice. He
worked as a HR Manager in a leading Real Estate Agency with a work force of about 500, before he moved on to Electrolux
Group, as their Training Manager at the Electrolux Business School. Here, he helped to design, deliver and evaluate
training programs conducted at all levels. He had personally commissioned a video shoot on operations cleaning for
the cleaners which is still being used. He ran supervisory, executive and management development programs at the
Electrolux Business School.
Dr. Balan was the CEO and Principal of Skills and Management Institute of SKB. It was here he designed tertiary programs for the real estate,
construction and property industry. He was responsible for initiating joint venture for the programs; Diploma and later the Degree programs with
John Moores University, construction related programs with Teeside Tertiary College, UK, and the Real Estate Institute of Victoria, Australia.
During his tenure, he also developed and organized conventions, boot camps for the real estate agents.
Dr. Balan also teaches part-time at leading private and public universities. He facilitates the under-graduates, and post graduates, facilitating
different modules of interest. The universities taught by him include universities from, Australia, UK, USA and France, who are affiliated
with local universities. Some modules taught by him, include, Change Management, Leadership, Human Resource Management, Adult and
Continuing Education. Dr. Balan also has delivered papers on various topical topics at conferences and has also contributed articles to leading
HR magazines, and portals. He has delivered management development programs for participants consisting of executives to senior managers
in countries like; Sudan, Australia, Indonesia, Brunei and India.
Recently he was appointed as a professional advisor by the Chartered Institute of Personal and Development, UK., to monitor the quality
assurance locally. He is also the HR Consultant with the National Human Resource Center (PSMB) Malaysia. He was the recipient of the
‘Excellent Facilitator’ Award for the year 2011 from MIHRM.
Dr. Balan Dass is now developing long term competency development programs for companies in the areas of supervisory development,
executive development management and competency mapping.
t: + 603 9102 1021
f: + 603 9102 1022
w: www.kcomacademy.com
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High Impact Workshop
UP-SKILLING YOUR WORKFORCE
KPI IMPLEMENTATION
THROUGH
Date: 19 - 20 May 2015
4 ways to register or enquire:
Contact us via
EFFECTIVE
Venue: Radisson Hotel Brunei
Tel Fax Email Web :
:
:
:
(60) 3 9102 1021
(60) 3 9102 1022
[email protected]
www.kcomacademy.com
Fax to: +603 9102 1022
Please register the following delegate(s) for the event
(Please photocopy for more delegates)
Delegate 1
Delegate 2
Delegate 3
Name ( Dr / Mr / Mrs / Ms )
Job Title
Email Address
Mobile
Approving Manager
Name
Job Title
Direct Line
Email
Job Title
Direct Line
Email
Registration Contact
Name
Registration Contact
Full Company Name
Nature of Business
Billing Address
Important Note
Signature & Company Stamp
Please tick/fill-in any of the corresponding boxes below to select your choice of
participation:
KPI_KC
Important Note
Upon sending in this registration page, it is understood that you agreed upon
the following terms of service. KCOM Management Sdn Bhd reserves the right
to change the content, the speaker, the time and/or the venue for the program
due to unforeseen circumstances. KCOM Management Sdn Bhd will also not be
held responsible should the program be delayed or cancelled due to unforeseen
circumstances.
Cancellations & Replacements
Upon registering, delegate(s) are considered successfully enrolled in the
program. Should the delegate(s) decide to cancel their enrolment, a cancellation
fee will be levied.
Cancellations 14 days or greater prior to start of the program will be subjected
to 50% cancellation fee. Cancellations received less than 14 days to the program
is subject to no refund.
Cancellations must be submitted in writing. ‘No shows’ during program days are
not considered cancellations, payment will not be refunded. ‘No show’ individuals
will be sent a copy of the program’s proceedings. Please note that substitutes are
always welcome.
Upcoming Workshops



3 participants or more*
BND 1,450.00 x
Early Bird Price*
BND 1,550.00 x
Normal Price
BND 1,650.00 x



delegate (s)
delegate (s)
delegate (s)
Send 3 participants or more at BND 1,450 each
* validity is until 28th April 2015.
* early bird price is only valid if payment is received before or on the program date(s).
Payment Method
Crossed Cheque / Bank Draft to be made in favor of:KCOM MANAGEMENT SDN BHD
B-3A-2, Block B, Jalan 2/142A,
Megan Phoenix, 56100 Cheras,
Kuala Lumpur, Malaysia.
Bank : CIMB Bank Berhad
A/C No : 8002371909
Bank swift code : CIBBMYKL
visit us @ www.kcomacademy.com
Please send me the brochures for the following conferences and workshops as ticked below 
 Designing a Successful Onboarding Program
 TNA Identifying and Evaluating your Training Programs
 Creating a Coaching & Mentoring Culture in Your Organisation
 Conducting an Effective Performance Review
 Designing & Presenting Professional Presentations
t: + 603 9102 1021
 Effective Information Management for BI using MS Excel
 Social Media as a Branding Tool for Corporate and Non-Corporate Organizations
 Managing Projects from Start to Finish using MS Project
 Principles & Practical Application of Effective Writing
 Building & Managing Functional Databases using MS Access
f: + 603 9102 1022
w: www.kcomacademy.com
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