INTEGRITATE ET EQUITATE
SUITE 34, MEDGATE CENTRE, CNR. KINGFISHER & PHEASANT STRS,HELDERKRUIN,
OFFICES AT ROODEPOORT & PRETORIA (GAUTENG) & PIETERMARITZBURG (KZN)
ESTABLISHED - 1975
Company Profile
of
KEN MANN & SON cc
LOSS ADJUSTERS
CC REGISTRATION NO. 2001/034324/23
We operate in Gauteng, Northern Province, Northwest
Province, Mpumalanga, Free State Province & Kwazulu Natal
MEMBERS
:-
KEN MANN (LOSS ADJUSTER – ALL CLAIMS)
SID MANN (LOSS ADJUSTER – SPECIALIST PL &
AGRICULTURE – AILA – ND AGRIC)
TRYNIE MANN (FINANCES & ADMIN)
SYLVIA MANN (FINANCES & ADMIN)
LOSS ADJUSTER/ASSESSORS:- PIET BADENHORST (PL Claims – Motor - Technical)
MALCOLM PARKER (Motor assessor)
MARK MANN (Office in Kwazulu-Natal – PL Claims)
ANDRE GERICKE (Buildings & Liability claims)
SD MANN (Household Contents & Vehicle Thefts & PL)
EVERT DEYZEL (Buildings and liability claims)
TOMMIE ROOTMAN (PL Claims – Motor – Technical)
ADMIN STAFF:-
RETHA BADENHORST (RECEPTION)
MARILYN COFFèN (TYPIST)
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BACKGROUND
Ken Mann & Son cc – Loss Adjusters, have been trading since 1975, during which time the
company has served the Road Accident Fund, in the investigation of both quantum and merits
aspects of motor vehicle accidents. Due to changes at the RAF, we closed the RAF division in
October 2014.
The company has been serving the short term insurance industry, as assessors and loss
adjusters for the last 21 years, since 1992.
We had our Company professionally rated by SEESA for BEE status during 2005, at which time
we brought a number of changes into the Company in order to achieve a level 5 Status. Since
then we have been involved in actions to improve our BEE status.
In the meantime we have fallen into the exempted group due to having a turnover of less than
R5 Million per annum and have received a level 4 BBBEEE Status, with a procurement
recognition level of 100%.
MISSION STATEMENT
Our mission statement is to provide a professional comprehensive service to the insurance
industry and to this end we have engaged competent staff.
SUMMARY OF SERVICES
Ken Mann & Son cc, assess a wide variety of insurance claims, which are listed below:
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Public Liability including Defective Workmanship and Products Liability.
All Agriculture related claims (Public Liability, Fire, Livestock, Crops, etc.).
Motor Accident Investigations.
Burglaries/ Theft (Householders and Commercial).
Storm damage/ fire etc., (Homeowners and Commercial).
Motor Assessments.
Motor vehicle Theft/ Hijacking.
Sid Mann is an Associate member of the Institute of Loss Adjusters of Southern Africa (Please
visit www.ilasa.org.za for confirmation of membership). All our loss adjusters are fully qualified to
deal with the abovementioned claims. Our Company has Professional Indemnity cover of
R4,000,000.00 and Public Liability of R4,000,000.00, through AON/SHA/SANTAM.
We employ Mark Mann in KZN, Pietermaritzburg. In Gauteng our loss adjusters are S Mann, K
Mann, P Badenhorst, E Deyzel, M Parker, A Gericke, SD Mann and Tommie Rootman.
All of our staff are proficient in English and Afrikaans.
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1.
PUBLIC LIABILITY
These types of claims are often very involved and require an understanding of
negligence and common law liability.
Two of our loss adjusters (Sid Mann & Ken Mann) and 5 of our assessors (Mark Mann,
SD Mann, Piet Badenhorst, Tommie Rootman and Evert Deyzel), deal with these claims
on a daily basis for Santam, Frontline, Hollard, and SHA and they include General
Public Liability, Defective Workmanship and Products Liability related claims.
Only when there are strong grounds for repudiation and the claim relates to a highly
specialised field, do we make use of specialists in the relevant field, whose evidence
would be acceptable to the courts, should it become necessary.
We have two technical experts in the Motor Mechanic area, namely Mr P Badenhorst,
and Tommie Rootman, who deal with most of the motor vehicle related Defective
Workmanship claims.
2.
AGRICULTURE RELATED CLAIMS (PUBLIC LIABILITY, FIRE, LIVESTOCK AND
CROPS)
For the dealing with this type of claim, we have an experienced Agricultural Scientist on
our staff (ND In Agriculture – Land Use planning), namely Sid Mann and any claim,
arising from damage caused on a farm, i.e., fire, storm etc, or as result of the ownership,
possession or use of land for farming practices, is assessed quickly and professionally,
in a cost-effective manner. Sid Mann has 28 years experience in this field.
3.
MOTOR ACCIDENT INVESTIGATIONS
Our expertise lies in the field of establishing the merits of a case. We believe that we are
able, through investigation, to place our client in a position to make an informed decision
on how to proceed with the matter.
Detailed investigations, which include the gathering and evaluating of relevant data, are
carried out when a quantum investigation is requested.
We have facilities to prepare scale plans of accident scenes, on which the pertinent
features are clearly indicated and we are expert in the taking of salient photographs at
the scene of an accident.
In this regard we offer specialist pre-trial assistance and take detailed statements from
witnesses and insured drivers.
4.
BURGLARIES/THEFT (HOUSEHOLDERS AND COMMERCIAL).
We have adopted certain strategies, which ensure that our client is kept up to date as to
the status of the claim and our first report is generally made available to our clients within
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2-5 days after our first meeting with the insured, depending on the circumstances and
size of the claim.
The appointment to meet with the insured is arranged immediately after receipt of
instructions. Our report includes a full description of the circumstances, information from
the police, moral risk, adequacy of the sum insured, obtaining proof of ownership,
gathering replacement quotations, advising on the security/risk and a schedule for
proposed settlement.
On receiving settlement instructions, we negotiate settlement with the insured, obtain a
signed Agreement of Loss/Release/Tender of settlement and issue the replacement
orders, to bring the claim to finality.
Andre Gericke and SD Mann deal with most of these claims.
5.
STORM DAMAGE/ FIRE, ETC. (HOMEOWNERS, COMMERCIAL & BODY
CORPORATE).
Three of our loss adjusters specialise in this field, namely Sid Mann, Andre Gericke and
Evert Deyzel.
After inspection we provide a detailed report, which covers a full description of the
property, general maintenance, photographs, moral risk, the adequacy of the sum
insured, history of claims and a recommendation of the most economical manner in
which to repair the damage.
On receiving settlement instructions, we negotiate settlement with the insured and where
necessary, obtain an Agreement of Loss and ultimately issue an order to an insurance
approved contractor, to bring the claim to finality. If required, we also conduct an
inspection after the work has been completed.
In cases of an emergency (fire or flood), we are equipped to deal with any eventuality, in
a speedy, cost-effective manner.
6.
MOTOR ASSESSMENTS
We do assessments for Legacy Underwriting Managers (Hollard, Lion and Santam),
Brolink (Pty) Ltd, FNB, AON and Santam Legal Department. We do all motor
assessments on the same day or the day following the day that the instructions are
received, provided these instructions are received before 09:00.
In the event that we are required to make an appointment with the insured to have his
car taken to the panel beaters for our assessment, this is done immediately upon receipt
of the instructions. A copy of our report is faxed to the client 2-3 days following the
assessment of the vehicle. Malcolm Parker deals exclusively with these assessments.
7.
MOTOR VEHICLE THEFT/ HIJACKING/ARMED ROBBERY
We have a well-developed system of dealing with motor vehicle theft claims and all
motor vehicle theft claims are given prompt attention. On receipt of the instruction, the
insured is contacted the same day and a list of our requirements is faxed through to the
insured, requesting him to contact us without delay, once all of the documentation is at
hand, so that we can arrange to interview him and obtain all the documentation and the
keys, at the same time.
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Our handling of these claims include:
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Checking that the vehicle has not crossed any of South Africa's borders.
Establishing from the police that they are satisfied that the loss is genuine.
Obtaining a copy of the insured’s statement from the SAPS.
Conducting a financial check.
Obtaining a settlement amount from the financier and verifying that all
instalments are up to date.
Obtaining an HPI report and verifying the engine and chassis numbers of the
vehicle.
Obtaining of a Natis report and verifying the engine and chassis numbers of the
vehicle. The police circulation number is also obtained and verified.
Conducting our own investigation into the circumstances surrounding the loss of
the vehicle, including the recording of a detailed statement from the last driver of
the vehicle and the insured, in cases where the driver and the insured are not the
same person.
In all cases, where possible, we verify the evidence obtained from the insured,
from independent sources.
Ensuring that all of the documentation, keys, VESA certificates, etc. are brought
together to enable the quick finalisation of the claim.
Verifying the security system and or Gear lock with VESA and obtaining
confirmation from them.
Verifying the grading of the factory fitted security system, according to the VSS
list.
We obtain quotations with respect to the extra=s and deal wit the All Risk Items
claimed.
Throughout the assessment, we maintain contact with the insured and keep the
client posted on the progress.
Andre Gericke and SD Mann deal with these claims.
ASSESSMENT RATES FOR LOSS ADJUSTING AND GENERAL ASSESSMENTS 2013
(Burglary, theft, All Risks, Personal, Commercial, householders, homeowners, Vehicle thefts,
etc)
1.
Hourly rate
R 450.00 (Claims under R100000.00 are
usually limited to between 5 & 7 hours)
2.
Travel
R
3.
Disbursements (File, faxing, typing etc)
R 150.00 (per claim)
4.
Photographs
R
5.00
photograph)
5.
All other approved expenses are charged at cost.
4.50/km
(Per
annotated
digital
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ASSESSMENT RATES FOR SPECIALIST PUBLIC LIABILITY INVESTIGATIONS 2013
(Public liability, Product liability and defective workmanship)
1.
Hourly rate
R 750.00
2.
Travel
R 4.50/km
3.
Disbursements (File, faxing, typing etc)
R 150.00 (per claim)
4.
Photographs
R 5.00 (per annotated digital photograph)
5.
All other approved expenses are charged at cost.
MOTOR ASSESSMENT RATES - 2014
1.
Assessment fee (Excluding Audatex)
R 750.00 – R800.00
2.
Work in progress assessment
R 250.00
3.
Post repair assessment
R 350.00
4.
Travel
R
5.
Photographs
R 5.00 (per photograph)
6.
Any other approved expenses are charged at cost.
NB:-
All the quoted rates exclude VAT
4.50/km (Outside 30km radius)
We thank you for this opportunity to present this synopsis of our services and trust that we will be
considered favorably for offering our services to you.
Yours faithfully,
KEN MANN & SON cc – Loss Adjusters
Associate of ILASA
SID MANN
011-7644820
0832273260
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PERSON
STATUS
Sid Mann
Loss Adjuster
Ken Mann
Loss Adjuster
Piet
Badenhorst
Assessor/Loss
Adjuster
Tommie
Rootman
Assessor/Loss
Adjuster
Mark Mann
Assessor/Loss
Adjuster
Malcolm
Parker
Motor assessor
SD Mann
André Gericke
QUALIFICATION / EXPERTISE
CELL
PHONE
E-MAIL
ND In Agriculture and FAIS 1 Short Term
and commercial lines.
Deals with practically all claims but
specializing in Agricultural Liability claims –
28 years experience.
Life long career in Loss Adjusting.
Deals with practically all claims specializing
in all Liability claims – 46 years experience.
Currently overseeing activities of all
assessors and providing advice and training
to them.
Motor Mechanic.
Deals with mainly motor related liability
claims/defective workmanship, but also
general liability claims. 15 Years experience
Motor Mechanic.
Deals with mainly motor related liability
claims/defective workmanship, but also
general liability claims. 20 Years experience
In house training.
10 years experience in dealing with RAF
claims, but also 7 years experience in
dealing with Public liability - General,
products and defective workmanship claims
for Santam.
COP in Short Term Insurance 1. 22 years in
the industry of Motor Assessing.
0832273260
[email protected]
0826012533
[email protected]
0834484408
[email protected]
0817116865
[email protected]
0837185722
[email protected]
0824554699
[email protected]
[email protected]
Assessor/Loss
Adjuster
Deals with householders, vehicle theft and
liability claims.
0836552430
[email protected]
Assessor/Loss
Adjuster
COP in Short Term Insurance 1, FAIS 1
Personal Lines and In house training.
13 years experience in insurance industry,
of which 3 years experience in assessment
of claims and 9 years in dealing with claims.
Specializing in homeowners/buildings,
householders and liability claims.
0798560306
[email protected]