Client Service. Period. SM
Client Service. Period. SM
GREGBURKE
Position:
Owner / CEO
Start Date:
June 7th, 1982
Education:
B.S. Communications – St. John’s University
Years in the Industry:
33 years
Previous Experience:
Burke was named president and principal owner in 1995 and grew
the business from $5 million in annual sales to $80 million.
Basic Duties:
In his 32 years at Lane Office Greg has handled projects for
Condé Nast Publications, Interpublic Group of Companies,
FINRA, and New York University. His devotion to client satisfaction is
demonstrated by his tireless commitment to being an advocate for his clients.
It’s not uncommon to find him at job sites on nights and weekends,
looking out for his client’s best interests.
Significant Projects:
Condé Nast Publications, Interpublic Group, New York University
Fun Fact:
Mr. Burke is extremely philanthropic and donates to many non-profit
organizations and charities throughout New York City and Long Island.
A strong believer in giving back to those less fortunate, he is a
proud supporter of Coalition for the Homeless’ Grand Central Food Program,
Mercy Hospital, Winthrop University Hospital, Wounded Warriors, Fordham University,
St. John’s University, and Chaminade High School, among many others.
MARKFISCHER
Position:
Account Manager
Start Date:
September 8th, 2014
Education:
B.S. Economics – UNC at Chapel Hill
Years in the Industry:
Rookie
Previous Experience:
Perpetual Caddy and Serial Entrepeneur
Basic Duties:
Mark develops client relationships and ensures
that all services are completed on time
and within the designated budget.
Fun Fact:
Mark is a U.S. Coast Guard Licensed Captain and runs
his own business-Stella Fishing Charters.
MISSIONSTATEMENT
Lane Office is a full service furniture dealership
dedicated to personal client service. As New
York City’s preeminent Knoll dealer and
exclusive DIRTT distributor, we are one of
New York’s largest distributors by volume. We
are well poised in the market to service local,
national and international clients. Comprised
of experts and built on relationships, we are a
business of trust and dedication. We don’t sell
furniture, we sell service.
SCOPEOFSERVICES
New Furniture Management
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On time and on budget project completion
Budgeting, scheduling and reporting
Subcontractor coordination
Warehousing and transportation
Sourcing (new, used, existing)
Specifications and bill of materials
Space planning, CAD
Installation and reconfiguration
Expense approval and control
Furniture Asset Management
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Strategic planning, standards migration
Inventory survey(identification, counting, valuing)
CAD Specification and alternative solutions
Redeployment, reuse, reallocation
Rehabilitation (refinishing, restoration, repainting)
Disposal and brokerage
Expense control, tracking, and reporting
Relocation Management
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Installation and reconfiguration
Move management
Client Service. Period. SM
4STEPAPPROACH
Our goal at Lane Office is to provide a seamless process
that minimizes errors and omissions during the planning and
implementation of new furniture acquisitions. By defining four
separate stages of a project cycle, we can assure the most
qualified resources are available at each step.
1.
2.
3.
4.
Project assessment
Order preparation
Preparation for installation
Delivery and installation
AWARDED PROJECT
1
PROJECT
ASSESSMENT
SALES / ADMIN / PROJECT MANAGEMENT
Hold meeting: define project scope, critical dates & strategy
Prepare product summary from CAD takeoff
Check site limitations before order entry, plan
time/route accordingly
Plan receiving/staging sites and limitations
Estimate truckload quantities
Assess special handling equipment
Define agreeable sequence of events with all parties
Prepare installation labor cost worksheet
and draft installation strategy
Meet with client/owner’s reps to review/foresee possible problems
and draft Plan “B”
Complete costs and
needs for Plan “B”
Prepare specifications to support installation strategy
Client Service. Period. SM
2
ORDER PREPARATION
Verify details of take-off specification
Verify tagging
Call vendors to reserve manufacturing time,
if necessary
Reserve fabrics with primary suppliers
Reserve delivery schedules & coordinate with
labor
Arrange for fire code treatment/certification (if
required)
Create critical dates chart for project tracking
Review order for sales/project management approval
Notify client of latest change order date for
all vendors
Notify client of changes required
(options, colors, model numbers, dates, etc.)
Prepare final vendor purchase orders and client
acknowledgements
Submit final purchase orders to vendor(s)
3
PREPARATION FOR
INSTALLATION
Review drawings for accuracy
Check vendor
acknowledgement with sales
and project management
Recheck job site for dimensional accuracy with
construction managers
Review trash removal plan
against routing directions
per installation plan
Any/all revisions to purchase
orders completed
Re-verify manpower and equipment needs.
Reserve resources.
Create alternate plan for
storage
Project management check
revised acknowledgement with
P.O. (review invoice)
Coordinate schedule with contractor, electrician,
telephone, elevator reservation
Confirm site needs (docks,
elevators, etc.)
Review current acknowledgement
against plans
Reconfirm installation schedule
Client Service. Period. SM
4
DELIVERY AND
INSTALLATION
Receive systems product
Inspect all product thoroughly
before placement
Pre-stage panels
Begin trash removal
Pre-stage components
Install and level panels
Complete sub-installation
shelves and tasklights
File/overage/shortage/damages
report
Remove balance of trash
Mark locations of any damage on
blueprints
Deliver product routed
through warehouse
Client walk through and create
punchlist
Install electric wiring and
telephone cables
Install hang-ons, lighting and
accessories
Stage cartoned goods near
final location as per staging
plan
Reinspect product in final
location
Deliver components to
workstations from staging
Install worksurfaces and
pedestals
Receive freestanding items
(blanket wrap if possible)
less damage
Order replacement parts on
rush priority basis
Installation Complete
Inspected by project
manager/client verify
replacements ordered
LINELIST
3 Form
ABCO Office Furniture
Accord Business
Furniture
Aceray
Adden
AGI Industries
AIS
Akin
Alis
Allcraft
Allermuir
All Seating
Amcase
American Leather
American Seating
Arc I Com
Arcadia
Architex
Arconas
Arnold Furniture
Art Design International
Atropex
Avenue
Client Service. Period. SM
B&B Italia
Baker
Baldwin
Beachley
Berco
Bernhardt I Desgin
Boiling
Brayton International
Bretford
Bright Chair
Brueton Bonaventure
Bulo Office Furniture
Butler
Cabot Wrenn
Cadsana
CAF Contract Seating
Campbell Contract
Cano
Cape
Carolina
Cartwright
Cassina
CBA
CNN International
CFStinson
Chief Chromcraft
Furniture
Colecraft Commercial
Furnishings
Collier
Community
Compactico
Cortina Leather
Council Companies
Cumberland Furniture
Dakota Jackson
Darren
Datesweiser
Dauphin
David Edward
Davis
Design America
Design Options
Design Tex
DIRTT
Distinction Leather
Donghia
Dowcraft Corp.
DRG
Dualoy
Eck Adams
Edelman
Eldon
Encore
Epic
Erg International
Euro Chair
Flacon
FireKing
First Office
Fixtures Furniture
Flex-Y-Plan
Fraser Contract
Garrett
Geiger International
GF Office Furniture
Gianni
Gilbert International
Glaro
Global
Gordon International
Great Openings Gregson
Guild Hall
Guilford of Maine
Gunlocke
HAG
Halcon
Hale
Hamilton
Harden Contract
Harpers
Harter
Houser
HBF
Hickory Chair
High Point Furniture
Highmark
Hon
Howe Furniture Corp.
ICF
In2design
Index Designs
Indiana Furniture
Inno
Intella Space
Inwood Office Furniture
Ironbound Metal
Products
ISE
J&J Furniture & Fixtures
Jasper Desk Co
JoFco
Johnson Tables
JSI
Keilhauer
KI
Kittinger Co.
KNOLL
Kron
Krug Furniture
Kwik FileLacrasse Group
La-Z-Boy Contract
Leathercraft
Leland
Len Tex
Light Corp.
Liz Jordan-Hill
Logiflex
LUI Corporation
Luna
Lunstead
Lyon Metal Products
Magnuson Group
Maharam
Malik
Martin Brattrud
Martini’s Design
Marvel
Mazon
Mayline Group
Maywood
Meridian
Metro Midmark
Mohawk
Montisa
Moroso
Muller
Natalex
National Office Furniture
Nemschoff
Neutral Posture
Ergonomics
Nevers Industries
Nevins
Nienkamper
Nightingale
Norsons
Nova
Nucraft
Nvision
Office Specialty
OFS
OSI
O’Sullivan
Paoli
Patrician
Penco Products
Peter Pepper Products
Poltrona Frau
Pragma
Rexite
Riviera
RJones
Rosemount Office
Systems
Rovo Chair
RTI Shelving Systems
Safco
Samsonite
Sandler Seating
Saporiti Italia
Sauder
Schwab Corp.
School Outfitters
ScopeFurniture
Shelby Williams
Shoto Corporation
Sit-On-It Seating
Sligh Furniture Co,
Smith & Watson
Source International
Southwood Furniture
Spec
Spinneybeck
Springer Penguin
St. Timothy Chair Co.
Stylex
Superior Furniture
Surface
Tayco
Taylor
Thayer Coggin Thonet
Thrasher Group
Tiffany Industries
Tracey
Transwall
Troy
Tuohy
Unifor
United Chair
Valo
Versteel
Via
Vitra
V/S
Wall Goldfinger
Watson Desking
Westin-Nielson
Whitehall
Woodlore
Woodtronics
Worden
Workrite
Worstream
COMPANYHISTORY
1922
Charles Lane opened
Lane Scientific
Equipment in NYC.
1962
1982
Gregory F. Burke was
hired and began working
as a salesman at Lane
Office Equipment, Inc.
George Gray purchased
the company and
renamed it Lane Office
Equipment Inc.
Client Service. Period. SM
1992
Lane Office moves to John
Street location in downtown
Manhattan.
1995
Gregory F. Burke and Avery
Wasoleck purchased Lane
Office as Principal Owner and
Treasurer respectively.
1993
Lane Office officially
becomes a Haworth
dealership
2012
1998
Lane Office wins the
Condé Nast Publications
World Trade Center
project. The largest
project in NYC and in
Burke’s career.
Lane Office introduced to
Interpublic Group media
company, the beginning of a
longstanding relationship.
2003
Lane Office officially
becomes a Knoll
dealership
2006
Lane Office officially
begins partnership with
DIRTT Environmental
Solutions as the sole
NYC distributor.
Lane Office moves to
205 Lexington Avenue in
midtown Manhattan.
2015
Lane Office sponsors
Coalition for the
Homeless’ Grand Central
Food Program for the
fourth year in a row.
1.2 MILLION SQUARE FEET, TOWER 1 – WORLD TRADE CENTER (NEW YORK, NY)
CUSTOMIZED KNOLL WORKSTATIONS WITH GENERATION SEATING
CUSTOMIZED KNOLL & TUOHY PRIVATE OFFICES
KEILHAUER, BERNHARDT & BRIGHT GROUP ANCILLARY SEATING
COMPLETEDPROJECTS
MEDIA CLIENT (NEW YORK, NY)
KNOLL ANTENNA WORKSTATIONS WITH GENERATION SEATING
DATESWEISER CUSTOM WALNUT ELLIPSE CONFERENCE TABLE
LIORA MANNE SOFA
SVEND NIELSEN CONFERENCE TABLE WITH DAVIS SEATING
MEDIA PUBLICATIONS CLIENT (NEW YORK, NY)
KNOLL ANTENNA WORKSTATIONS WITH GENERATION SEATING
RESTORATION HARDWARE 1950’S COPENHAGEN CHAIR
WEST ELM JAMES HARRISON WING CHAIR
COALESSE LAPTOP TABLES
Client Service. Period. SM
DIGITAL MARKETING CLIENT (NEW YORK, NY)
KNOLL ANTENNA WORKSTATIONS AND DIVIDENDS PRIVATE OFFICES
KNOLL ANTENNA QUIET ROOM, HUDDLE ROOM, AND OPEN AREA TABLE
KNOLL GENERATION, LIFE, SPRITE, AND YOUNG SEATING
KELIHAUER, VITRA, IZZY, ALLEMUIR, HBF, COALESSE, BERNHARDT, AND DAVIS
ADVERTISING CLIENT (NEW YORK, NY)
KNOLL ANTENNA WORKSTATIONS
GENERATION SEATING TASK CHAIRS
RECOVERED KNOLL SAARINEN CHAIRS
COMPLETEDPROJECTS
DIGITAL CLIENT (NEW YORK, NY)
FRAMELESS PIVOT DOORS
STICKBUILT GLASS WITH ANODIZED ALUMINUM FRAMES
WOOD AND WHITE CHROMACOAT VENEER PANELS WITH PLUG-AND-PLAY POWER
REAL ESTATE CLIENT (NEW YORK, NY)
ANODIZED ALUMINUM FRAMES
STICKBUILT GLASS WITH FRAMELESS PIVOT DOORS
10 MM CLEAR TEMPERED GLASS
CUSTOM FILM APPLICATION
Client Service. Period. SM
MARKETING SERVICES CLIENT (NEW YORK, NY)
STICKBUILT GLASS WITH SOLID PANEL PIVOT DOORS
POWDERCOAT FRAMES WITH 3/8” CLEAR TEMPERED GLASS
ADVERTISING CLIENT (NEW YORK, NY)
HIGH STICKBUILT WALL WITH RECTILINEAR PROFILE
ANODIZED ALUMINUM FRAMES WITH 10 MM CLEAR TEMPERED GLASS
GOLDIE STYLE BARN DOORS
Mark Fischer [email protected]
205 Lexington Avenue, 11th Floor New York, NY 10016
T. 212.204.9811 F. 212.697.2124
www.LANEOFFICE.com