the janssen biotech support system one-to-one support for your treatment with REMICADE® (infliximab) 1-888-ACCESS-1 (1-888-222-3771) Monday–Friday, 8:00AM– 8:00PM ET Please read the enclosed Product Information, including Boxed WARNINGS and Medication Guide, for REMICADE® (infliximab) and discuss any questions you have with your doctor. welcome to the janssen biotech support system AccessOne® is your single source for support services that will simplify access to treatment with REMICADE® (infliximab). Janssen Biotech, Inc., marketer of REMICADE®, is pleased to provide you with caring support that makes access to care easy and convenient. one source for coverage Once you and your doctor decide to start treatment with REMICADE® (infliximab), your doctor can submit a Benefit Investigation Form (BIF) to AccessOne®. Your personally assigned Care Coordinator will quickly assess your insurance coverage, then call both you and your doctor to explain: • Your health insurance benefits • Potential out-of-pocket expenses, including your deductible, co-payment, and co-insurance If your out-of-pocket costs are a concern and you have commercial insurance coverage, we can refer you to the RemiStart® Patient Rebate Program, based upon your eligibility. If you do not have health coverage, or you do not have enough coverage for your treatment with REMICADE®, we can refer you to a patient assistance program or help identify other sources of funding that may be available. one -to-one support In addition, we’ll offer you the opportunity to choose the services you would like to receive: • Individualized patient education materials appropriate to your needs, questions, and concerns • Customized appointment schedule calendar with your infusion appointment dates highlighted to help you plan ahead • Appointment reminders and follow-up calls • Quarterly newsletters to keep you up to date and provide ongoing education and follow-up information • Emergency outreach services to provide uninterrupted access to your treatment in the event of a natural disaster • Infusion site location—working with your doctor, we can locate infusion sites that are convenient to your home or workplace one call It only takes one call to activate your AccessOne® support services: • We’ll call you... after your doctor’s office submits a BIF form to determine your insurance benefits • Or, you can call us. Some physicians prefer to leave patient support matters up to you. Call us at 1-888-ACCESS-1 (1-888-222-3771) to discuss the support services that are available one number 1-888-ACCESS-1 (1-888-222-3771) is all you need to connect to the answers and information you want. We are available to assist you Monday–Friday from 8:00AM–8:00PM, ET. If your Care Coordinator doesn’t have the information you need, you will be referred directly to someone who does. That’s the AccessOne® commitment. Q&A Frequently asked questions about AccessOne® q: How does the explanation of benefits work? a: At your doctor’s request, AccessOne® will contact your insurance company to determine your benefits eligibility. One of our Care Coordinators will then call both you and your doctor to explain your benefits and potential out-of-pocket expenses. q: How often will my Care Coordinator contact me? a: Your Care Coordinator will contact you before you begin treatment with REMICADE® (infliximab) to explain your insurance benefits. After that, we’ll only call as often as needed for the services you have chosen. q: Will my doctor coordinate my infusion care? a: Yes. Your AccessOne® Care Coordinator will only provide the support services surrounding your infusion care that you have chosen. q: Can you help me find a location for my treatment? a:If your doctor doesn’t provide infusion service in his or her office, your Care Coordinator can work with your doctor to help locate an infusion site that’s convenient to your home or workplace. q: What if I don’t want AccessOne® to call me anymore? a: Just let us know, and we won’t contact you further. q: What if I have other questions about REMICADE®? a: If your Care Coordinator doesn’t have the information you need, you will be referred to someone who does. However, if you have questions about your condition or treatment, you should always consult your doctor first. Only your doctor can decide if REMICADE® is right for you. Please read the enclosed Product Information, including Boxed WARNINGS and Medication Guide, for REMICADE® (infliximab) and discuss any questions you have with your doctor. open the door to a world of support services one call 1-888-ACCESS-1 (1-888-222-3771) Monday–Friday, 8:00AM– 8:00PM ET the AccessOne® commitment We are committed to providing you with caring, personalized attention delivered through one point-of-contact. 1-888-ACCESS-1 (1-888-222-3771) Monday–Friday, 8:00AM– 8:00PM ET Call today to activate a world of support services. one source one -to-one support one call one number AccessOne® is in no way an extension of medical treatment provided by healthcare professionals for individual patients. The program goal is to provide additional information and customer service for patients receiving treatment with REMICADE® (infliximab). The AccessOne® program may be discontinued at any time. You may discontinue your participation at any time by calling 1-888-ACCESS-1 (1-888-222-3771). Janssen Biotech, Inc. © Janssen Biotech, Inc. 2012 4/12 25RSB12048