1. business and industrial
2. company
3. joint venture

Liquid Learning Presents the
Senior Executive Support
Professionals Forum 2015
Practical strategies to improve performance, expanding your skills as a
highly-efficient senior executive support partner and tips to effectively
handling daily operations and stress
Liquid Learning is delighted to present the Senior Executive
Support Professionals Forum 2015. This premier event provides
practical tips and key insights in managing and building successful
leadership, communication skills and handling daily operation and
stress effectively.
FEATURED SPEAKERS
Hasalinah Salam Executive Secretary to Chief Executive Officer
Leighton Offshore Sdn Bhd
Noriah Binti Ibrahim Personal Assistant to Executive Deputy Chairman /
Managing Director
Boustead Heavy Industries Corporation Berhad (BHIC)
Mary George Executive PA to Project Director
MMC-Gamuda KVMRT (T) Sdn Bhd
Zulhilmi bin Hashim Executive Assistant to Group Chief Human Capital
Officer
Malayan Banking Berhad
Ivy Loh Wai Yee Confidential Secretary to Chief Operating Officer
KNM Group
Low Mi Yen Clinical Psychologist, Clinical Supervisor, Director
Turning Point Integrated Wellness Sdn Bhd
Andreas Dorn Founder
Asia Mind Dynamic Sdn Bhd
Dr Manohar A Suppiah CEO, Trainer and Consultant
ASM Learning
9 & 10 June 2015
Majestic Hotel, Kuala Lumpur
One Day Forum
9 June 2015
One full day workshop
10 June 2015
EXPLORE
Develop successful personal branding,
image and behavioural improvement
Building confidence and mastering
communication skills as a professional
secretary
Tips to handle emotion, communication
and relations management
Practical tips on how to dealing with
difficult conversations and people
Dr Alvin Teoh Principle Trainer
Southern Cross Roads Management Trainers
Develop successful professional career
growth through psychological strategies
Siti Raba’ah Lecturer, Trainer, Facilitator, Motivator and Coach
Universiti Teknologi MARA
EARLY BIRD & GROUP
DISCOUNTS AVAILABLE
Jade Lim Founder
Beyond Image Global Sdn Bhd
Charis Yong Trainer Consultant
Brainwave Consultants Sdn Bhd
HRDF/SBL CLAIMABLE for
MALAYSIAN ORGANISATIONS
SUPPORTING ORGANISATION
See registration form for details
Phone: +60 3 2164 9920
Fax: +60 3 2164 9921
www.liquidlearning.asia
Day One
9 June 2015
Registration and Morning Coffee
9.00 - 9.15 Official Welcome and Opening Remarks
from the Chair
9.15 - 10.00 OPENING KEYNOTE
effectively with the upper and lower management
team
• Leaders ultimate challenge, ‘Talk the talk, Walk the
walk’
8.30 - 9.00
Mastering the art of dealing with difficult
conversations and people
• Psychology of Communication: Understanding the
importance of listening and communicating
• Ways to maintain your position without being impolite
/ rude
• Conflict management – the Asian Style
• Building confidence in interpersonal and public
interactions and channel positive talk in a difficult
conversation
Andreas Dorn Founder
Asia Mind Dynamic Sdn Bhd
2.30 - 2.45
2.45 - 3.30
Watering our own garden
In our hectic working life, we usually are very
responsible and helpful to others. In fact it is very
natural most of us will help our bosses and colleagues
first before we attend to our own work. Just like
how we usually admire our neighbours’ gardens or
got excited when we drive pass by some beautiful
gardens. Many times we neglect our own garden,
causing harm to it! This talk will share some skills on
“how to water our own garden” so that our flowers
will bloom and grass will flourish because life is
ironical where human tendencies to focus on others
are so natural that, to remember to care for oneself,
need effort and skills. Skills on enhancing self-care,
emotional resiliency and managing challenging
relationships based on scientific research positive
psychology will be presented to enhance further the
understand of self-growth and care, focusing on
learning how we relate to challenges in life and not why
the challenges happened.
Siti Raba’ah Abdul Razak Lecturer, Trainer,
Facilitator, Motivator and Coach
Universiti Teknologi MARA
10.00 - 10.15 Questions and Discussion
10.15 - 10.30 Morning Tea Break
10.30 - 11.15 EXPERT COMMENTARY
Transforming from the contemporary and
developing a successful professional career
growth through psychological strategies
• Creating the personal aura that attracts success to
you
• Managing your internal dialogue: what to say to
yourself to optimize your performance
• Designing the new you through a psychological
make-over
• Strategies in looking young again as a PA / EA in a
youth-obsessed marketplace
Dr Alvin Teoh Principle Trainer
Southern Cross Roads Management Trainers
11.15 - 11.30 Questions and Discussion
Low Mi Yen Clinical Psychologist, Clinical
Supervisor, Director
Turning Point Integrated Wellness Sdn Bhd
3.30 - 3.45
3.45 - 4.00
4.00 - 4.45
Building confidence and mastering
communication skills as a professional secretary
for senior executives
• Challenges in dealing with emotions in everyday
operations
• Practical tips to manage communication difficulties
• Building and managing positive relations with
superiors for juniors PA/EAs
• Bring away tips in leading and managing the
executive support team for seniors PA/EAs
• Tips to develop confidence speaking and
interpersonal communications skills
• Tips to effectively communicate with diverse
generation of bosses and co-workers
• Exploring successful telephone conversation,
techniques and courtesies
• Identifying behaviours that would directly affected
work and personal performance
Hasalinah Salam Executive Secretary to Chief
Executive Officer
Leighton Offshore Sdn Bhd
Noriah Binti Ibrahim Personal Assistant to
Executive Deputy Chairman / Managing Director
Boustead Heavy Industries Corporation Berhad
(BHIC)
Dr Manohar A Suppiah CEO, Trainer and
Consultant
ASM Learning
12.15 - 12.30 Questions and Discussion
Mary George Executive PA to Project Director
MMC-Gamuda KVMRT (T) Sdn Bhd
12.30 - 1.45 Networking Lunch
EXPERT COMMENTARY
Zulhilmi bin Hashim Executive Assistant to Group
Chief Human Capital Officer
Malayan Banking Berhad
Leadership skills – Stepping up to drive team
performance
• Having a clear picture of what it means to be a
leader
• The Personal Assistants’ challenge - Managing up,
down and across the organisation
• The importance of recognising the strengths of
others and empowering others to step up
• Essentials of managing and communicating change
PLUS HANDS-ON WORKSHOP
One Day Workshop on 10 June 2015
Questions and Discussion
Afternoon Tea
INTERACTIVE PANEL DISCUSSION
Brainstorming strategies for emotion,
communication and relations management
11.30 - 12.15 EXPERT COMMENTARY
1.45 - 2.30
Questions and Discussion
CASE STUDY
Ivy Loh Wai Yee Confidential Secretary to Chief
Operating Officer
KNM Group
4.45 - 5.00
5.00
Questions and Discussion
Concluding Remarks from the Chair
VALUE PLUS DISCOUNT
Receive MYR600 off registration if you
register and pay by 20 March 2015
Workshops 10 June 2015
9.00 - 12.30 WORKSHOP A
Personal Effectiveness through Self-Management
Likewise, our journey to realizing our own potential and personal effectiveness also starts with one small little step – understanding
and managing ourselves. By taking this first step, we shift our mind-set from expecting others to change (beyond control) to changing
ourselves (within control). We therefore have the power to make choices that impact and enhance our personal effectiveness; whether
it is managing our working and communication approach, emotions or stress. In short, the key to personal effectiveness and peak
performance is in our hands. In this learning session, we will focus on self-realisation and self-management through the following contents:
•
Managing your personalities preferences, emotions and stress for effective results
•
Realizing your potential by recognizing your talents and strengths through Myers-Briggs Type Indicator®
•
Utilizing team members talents, strengths, communication and working styles to create a positive working environment
•
Recognizing trigger points and trigger factors
•
Understanding the importance of recognizing and managing emotions
•
Making emotions work for you
•
Turning ‘lemons’ into lemonade
•
The art of self-coaching
Expert Facilitator: Charis Yong, Trainer Consultant, Brainwave Consultants Sdn Bhd
Charis combines her 20 years of corporate experience in sales and training to create practical, highly interactive and experiential programs
focusing on self-awareness and leadership for young managers. She is certified in the Myers-Briggs Type Indicator (MBTI), PPA Profiling for
DiSC, Harrison Assessments Practitioner, Savillewave Assessment and Neuro-Linguistic Programming (NLP). In addition, Charis is also a
Certified Associate Coach by ICF-ACSTH Associate Certified Coach Program and Certified Professional Trainer (CPT) by Malaysian Institute
of Management and PSMB (Human Resources Development Funds Malaysia). As a trainer, Charis has worked with companies such as
Ericsson, Wyeth, Coca-cola, Cycle and Carriage, Berjaya General Insurance, Malakoff, Denso, Raleigh International, Sunrise Berhad,
Merck, Bristol Myers Squibb, Shell IT, Aquaria, MBF, Sanofi Pasteur, German Malaysian Institute, Samsung Electronics, Taylor’s College,
Experian, Schneider Electric Singapore, Mercedes Benz Malaysia, Bintulu Port, Sonoco, Porex Technologies (Malaysia and Regional Sales
Team), Royal Selangor Singapore, Kiko Garments, Malaysian Sheet Glass, Digi Telecommuniation, Nippon Paint (Malaysia and Pakistan),
Umobile, Sonofax, Rentokil etc.
12.30 - 1.30 NETWORKING LUNCH
1.30 - 5.00
WORKSHOP B
Practical tips to develop successful personal branding, image and behavioural improvement
Having a strong personal brand seems to be a very important and powerful asset in today’s society. It sends a clear, consistent message
about who you are and what you have to offer. Successful personal branding entails managing the perceptions effectively and influencing
how others perceive you and thinks of you. In this workshop, together with Jade, attendees will be discovering on how to initiate your first
step to create your personal branding by:
•
Applying Color, Dress Code and Fit for Empowerment strategy to build respect and connect with people at workplace and in social
setting.
•
Equipping the good practices of pleasing Body Language to build rapport.
•
Practicing appropriate Greeting & Meeting Etiquette to make everybody feel at ease.
Expert Facilitator: Jade Lim, Founder, Beyond Image Global Sdn Bhd
Jade is an internationally Certified Image Consultant and a Certified NLP Practitioner. Armed with 15 years of progressive experiences in
the corporate world and as a business leader, she provides practical solutions in personal presence for both individuals and businesses
that resulting in confident visual impact, behaviour, communication and etiquette. Her cross-cultural groups of participants are coming from
Malaysia, Indonesia, Singapore, Vietnam, Thailand, China, Egypt and Russia. She has coached many C-level Executives and TV hosts
on personal branding success and communication skills. Some of her trained corporations from creative, semi-traditional, to traditional
Network
and
mingle
with
like-minded
Industry,
including
TV3,
NTV7, 8TV,
FlyFM,
OneFM, Primeworks Studios, The Star, Maxis, Digi, Dell, Getronics, Exxon Mobil, Sunway
Property,
Kingsley International
School, Maybank
Group, Allianz Life, KPMG, Great Vision of ING, Bursa, just to name a few. She has also
professionals
from across
the region
trained participants from many government agencies including Jabatan Perdana Menteri, Perbadanan Labuan, Sabah Electricity, DBKL,
in a relaxed
stylish Secretary
atmosphere!
among
others. Sheand
is the Founding
and currently the President Elect of Association of Image Consultant International (AICI)
Malaysia. Her prominent contribution was heading the AICI Malaysia Education Conference to promote the highest standards of Image
Consulting professionalism in Malaysia.
SUPER SAVER DISCOUNT
Receive MYR400 off registration if you
register and pay by 24 April 2015
EARLY BIRD DISCOUNT
Receive MYR200 off registration if you
register and pay by 22 May 2015
ABOUT YOUR FORUM PRESENTERS
Hasalinah Salam Executive Secretary to Chief Executive
Officer
Leighton Offshore Sdn Bhd
Hasalinah Abdul Salam serves as the Executive Assistant to the CEO
at Leighton Offshore Sdn Bhd. Prior to joining Leighton Offshore,
she has extensive in various fields of management, coordination and
responsible for providing high-level support to the executive senior
management team such as in sales and marketing (Hewlett Packard
Sales), Oil and Gas (Scomi Oiltools), hospitality (Leisure Holidays
Berhad) and recreation (Kelab Century Paradise). She is an efficient
executive support team and possesses excellent organizing skills.
She received a Master in Business Administration (MBA) from
University of East London, UK in WIM College Kuala Lumpur, 2014.
Zulhilmi bin Hashim Executive Assistant to Group Chief
Human Capital Officer
Malayan Banking Berhad
Zul is the Executive Assistant to Group Chief Human Capital Officer
(GCHCO), Maybank. He has over 10 years of experiences in Human
Capital and currently assisting and supporting the GCHCO with regard
to the business affairs of Group Human Capital (GHC) and the Bank
and to establish and maintain a good rapport/relationship building with
key stakeholders e.g. other members of the EXCO, members of the
Bank’s Senior management team, all staff of the Group, and
Stakeholder groups. He is also assisting GCHCO in ensuring the
objectives and targets of Group’s People Strategy and Plans are
achieved by proposing and implementing Gap Closure annual Plans
and represent GCHCO in appropriate internal and external forums.
Dr Manohar A Suppiah CEO, Trainer and Consultant
ASM Learning
Dr Manohar has over 28 years’ experience in English, Business
Communication, Management and Leadership Skills. He has conducted
training for the public, private and international sectors, including Prime
Minister’s Department, Ministry of Defence, Ministry of Education,
Ministry of Human Resources, Ministry of International Trade and
Industry, Ministry of Health, the Government of Saudi Arabia, Affin
Bank, Sime Darby, Dunlop Malaysia, Taylor’s Education Group, etc. His
courses include spoken and written English language, motivation,
personal development, communication skills, negotiation skills,
leadership skills, and time management among others.
Low Mi Yen Clinical Psychologist, Clinical Supervisor, Director
Turning Point Integrated Wellness Sdn Bhd
Miyen worked with individual and organization issues for more than
18 years. In 1999 she led Motorola Malaysia Employee Assistance
Program and later Motorola Asia Pacific, responsible for services that
spanned over 10 Countries. Last 10 years in private practice
providing psychotherapy, psychological assessment, coaching,
training and EAP for multinationals, local companies and non-profit
organizations. She has written 2 articles on EAP in Malaysia for
international publication and has professional membership in Malaysian
Society of Clinical Psychology, Malaysian Psychiatric Association,
Employee Assistance Professionals Association and International
Critical Incident Stress Foundation. A Certified Trainer of Human
Resource Development Fund, facilitated over 1000 programs for
multi-national and local companies. A mindfulness-based therapist, she
has been conducting Mindfulness Based Stress Reduction programs
past 4 years and developing a localized mindful self-compassion
program which enhances emotional resiliency and self-care as part of
her PhD in University Malaya. She has been guest speaker/interviewee
for local press, television, and radio stations like TV2, TV3, Lite FM, Ai
FM, The Star, Sin Chew, Female, Marie Claire and a regular guest on
NTV7 “BELLA”.
Phone: +60 3 2164 9920
Fax: +60 3 2164 9921
www.liquidlearning.asia
Noriah Binti Ibrahim Personal Assistant to Executive Deputy
Chairman / Managing Director
Boustead Heavy Industries Corporation Berhad (BHIC)
Top-notch assistant with ten years of experience coordinating office
management and special projects with a high degree of efficiency to
Executive Deputy Chairman / Managing Director BHIC. Having vase
experiences in Business Management i.e. Commercial,
Business Development, Public Relation and Corporate affairs
organising with various organisation Bina Puri Groups, Lebuhraya
Shapadu, IT companies and Insurance. Holds a Diploma Business
Marketing and Private Secretarialship from Bedford College and Help
University, KL.
Dr Alvin Teoh Principle Trainer
Southern Cross Roads Management Trainers
Dr. Alvin Teoh has been a corporate trainer since 2001. Through his
psychology-based activities-packed seminars, he has empowered
employees and professionals of all levels at Bank Negara Malaysia,
OCBC, Hong Leong Bank, UOB Bank, Alliance Bank, RHB Bank,
The Ministry of Defense, The Ministry of Health, Tropicana Medical
Center, Sime Darby Healthcare, Gleneagles Hospital, Digi, Ericksson
, Sony, Honda, Toyota, the IOI Group, TNB, SapuraKencana, SME
Bank, Malaysian Palm Oil Board, Penang Development Corporation,
Ayambrand, MARA, UAC Bhd,, Twin Towers Fitness Center and many
more. He is a Certified Practitioner of Hypnosis & Time-lines and has a
special interest in anti-aging strategies using the power of words.
Siti Raba’ah Lecturer, Trainer, Facilitator, Motivator and Coach
Universiti Teknologi MARA
Ms Siti Raba’ah is specialized in Advertising Design, Branding,
Packaging Design and Communication Design. Her area of interest
covered Internal and Personal Branding, Leadership, Interpersonal
Communication, Motivation, Creative Thinking, Emotional Intelligence,
Change Management and many more. She has worked in
collaboration with United Nations Development Program in
Empowering Women Entrepreneurs. Raba’ah is a member of
‘Program Perintis Usahawan 1Malaysia’ and was appointed as the
Head of Community Services Development Unit, Centre for UiTM ‐
industry Linkages and Community Networks. Her role was to
designing community development and out- reach programs. She is a
HRDF Certified Trainer, Certified Neuro‐Semantic NLP Practitioner and
has 11 years of personal experience in Self‐Mastery, Self‐Motivation,
Self‐Transformation, Emotional Intelligence and Neuro-Semantic NLP in
her training modules for extraordianary transformation process.
Mary George Executive PA to Project Director
MMC-Gamuda KVMRT (T) Sdn Bhd
Ms George is currently an Executive Personal Assistant to a Project
Director in one of the leading Construction & Engineering Company.
She has more than 30 years of working experiences and has worked in
various organisations prior to present job. Beside administration, she
has also successfully organised and managed four International Conferences and campaigns. She was also a member of Management Team,
assisted in handling administration and human resources i.e. created &
revised an Employee Manual for the Company, introduced department
“Daily Hurdle” standing meeting with 3 KPI’s each, provided training &
worked with the Sales Team Leaders, coordinates data compilation and
work closely with an Editor of the Journal.
ABOUT YOUR FORUM PRESENTERS CONTINUED
Ivy Loh Wai Yee Confidential Secretary to Chief Operating
Officer
KNM Group
Ivy is a results-oriented person with good eyes on details. She
believes in taking analytic approaches in solving issues or difficult
situations. She thrived on teamwork and developing long-term
relationships with others. Her strength is in relationship management
and this is evident from her vast and various backgrounds throughout
her career path, and course of work where there is intensive client
and co-worker interfacing. With her experience in export industry, she
believes this puts her in a good position for a business development
role too. She is industry sound and yet client focused. In addition to
her extensive and yet varied experience, she is confident and has
the aptitude and the right entrepreneurial attitude to excel being as a
Confidential Secretary to the COO.
Andreas Dorn Founder
Asia Mind Dynamic Sdn Bhd
Andreas is a certified trainer of internationally recognised certification
programmes on Neuro Linguistic Programming and Coach Training,
Master Trainer of Hypnotherapy as well as Malaysia’s only certified
Conversational or Ericksonian Hypnotist. Andreas has 21 years of
experiences, working with clients coming from Indonesia, Malaysia
and Singapore. In Andreas training, he demonstrates the passion to
encourage performance excellence, to see individuals and
organisations excel to reach and exceed their own expectations. He
regularly contributed articles to the Malaysian New Straits Times on
Employee Engagement and Mind Management; he was interviewed
by Reader’s Digest on Career Development of Employees, and was
with BFM 89.9, sharing about “The Magic of NLP” and has removed
an individual phobia live on NTV7.
ABOUT THE FORUM
Personal Assistants and Executive Assistants to particularly senior executives face unique challenges and operate daily in a
particularly high pressure environment. Effective assistants to the senior executives and top management executives require a
diverse and high-level skill set to meet the demands of the role effectively. This dynamic platform is set to change further over the
coming years with senior executives’ assistants in the workforce and also stepping up into leadership positions. In this context, the
development of innovative strategies on managing and handling highly pressured operations which can effectively transform and
develop the supporting assistant partners while building a strong skill sets will be critical in driving performance of an organisations
to the next level of competitiveness and growth.
Liquid Learning is delighted to present the Senior Executive Support Professionals Forum 2015. This unique event will bring
together personal and executive assistants, special officer and company secretary from across sectors and industries within the
region to network and share insights and experiences. Practical case studies and expert commentaries will provide a range of
perspectives on how you can evolve your senior executives and top managerial personal and executive assistants as well as
company secretary skill sets and the highly interactive event format will provide ample opportunity for debate and practical group
discussion. Reserve your seat today to be part of this compelling conversation!
WHO WILL ATTEND
Supporting the C-suites, Directors, General Managers, Heads, and Managers with the role spanning as:
•
•
Executive Assistant/Personal Assistant
Group and Company Secretary
•
•
Office and Administration managers/Administrative staff/Business support
Assistants staff/Administrative staff
WORKSHOP SCHEDULE
• 8.30 - 9.00 Registration
• 9.00 - 10.40 Session
• 10.40 - 11.00 Morning Tea
!
To request an electronic version for
easy circulation, email
[email protected]
• 11.00 - 12.30 Session
• 12.30 - 1.30 Lunch
• 1.30 - 3.00 Session
• 3.00 - 3.20
• 3.20 - 5.00
• 5.00
Afternoon Tea
Session
Close of Seminar
SPONSOR TODAY!
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +60 3 2164 9920 or email:
[email protected]
Liquid Learning Presents the
Booking Form
9 & 10 June 2015
The Majestic Hotel,
5 Jalan Sultan Hishamuddin, KL
City Centre.
Ph: +60 3 2785 8000
VALUE PLUS DISCOUNT
SUPER SAVER DISCOUNT
EARLY BIRD DISCOUNT
Receive MYR600 off registration if you
register and pay by 20 March 2015
Receive MYR400 off registration if you
register and pay by 24 April 2015
Receive MYR200 off registration if you
register and pay by 22 May 2015
Senior Executive Support
Professionals Forum 2015
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