Supervisor – Retail and Services An exciting opportunity has arisen for a Supervisor with a proven track record of high end retail achievements, along with a strong focus on customer service whilst also driving profitability. Airport experience would be an advantage although not essential. Skill set:  Experienced personnel in sales and customer services required. Description:  Customer focus is Key.  Retail sales of Travel goods.  Services such as Bag wrap, left luggage, lost property and luggage weighing. Location:  Edinburgh Airport Landside Salary and hours:  £7.00 per hour basic + commission led bonus + £100 bonus on completion of probation subject to terms and conditions. Airport retail and service hours are extensive where shift work may be required including early morning or late hours, own transport or capability to perform duties at these time is therefore essential. 30 plus hours per week required. Responsible To:  Base Manager – Working closely to assist business growth whilst supervise everyday responsibilities. Opportunities to excel and increase retail and service sales. Key Accountability :  To maximise profitability through external and internal sales opportunities whilst effectively controlling costs.  Bring the brand alive through people, product and environment.  Delight customers by enhancing the customer experience.  Delivery of Luggage-Point and Airport Passenger Charter. Relationships with:  Customer, colleagues, Base Manager, Head Office and Directors. External networking (i.e. Airport operations/management, local travel agents, Airline ground staff). Imagination:  Puts the customer first, smiles, acknowledges and uses appropriate techniques at busy times.  Recognise different customer types, adapts personal style to build rapport and identifies customer needs and converts sales.  Handles customer enquiries/complaints effectively and seeks opportunities to enhance the customer experience. Luggage-Point UKENA Limited, Unit 2A Atley Business Park, Atley Way, Cramlington. Northumberland. NE23 1WP T: 0845 6435519 E: [email protected] www.luggage-point.co.uk A company registered in the UK. Company number 08240052. VAT registration number 167742969. Excellence:  To be aware and react accordingly to ever changing environment and is active in associated networking.  Respond to KPI's and service/store performance requests, communicates effectively with team and takes actions to make improvements to service and increase sales.  Manage stock effectively to maximise sales and prevent loss by monitoring, reviewing, checking and communicating issues whilst ensuring that stock etc is stored in accordance with Luggage-Point and airport guidelines and regulations.  Responsible for the security of Company monies and property, therefore ensure all administration and security procedures are followed by self and team and uses information to take preventative actions.  Maintain a clean and hygienic service area and store, front and back, ensuring it is well organised, safe and complies with legal and internal procedures. Deal with issues appropriately. Togetherness:  Ensure all team members demonstrate appropriate understanding, behaviour and attitude to meet the needs of the business.  Identify and carry out any required training and development.  Lead by example, inspiring and motivating the team to achieve positive results.  Communicate knowledgeably about the results and follow clear goals set for the team.  Handle performance by giving constructive feedback. Other Duties:  To carry out any duties as required in the first instance by the Base Manager, in order to support the success of the business.  Cover Base Manager and all positions if and when required.  Measures of Performance: Performance reviewed regularly against Management objectives and Key Performance Indicators. Position offered subject to satisfactory Criminal Record Checks, references and successful probation period. Luggage-Point UKENA Limited, Unit 2A Atley Business Park, Atley Way, Cramlington. Northumberland. NE23 1WP T: 0845 6435519 E: [email protected] www.luggage-point.co.uk A company registered in the UK. Company number 08240052. VAT registration number 167742969.