The Management Conference For Mail, Distribution & Facilities Professionals
June 1, 2015
Morning Keynote
June 1, 2015
Luncheon Keynote
June 2, 2015
Feature Presentation
June 1, 2015
Morning Keynote
Yulonda Francis-Love
Dallas Postmaster
Lance Humphries, CMDSM
MAILCOM Managing Director
Barbara Fahy, MDC
MSMA National President
Darryl Cremer, VP & GM
Pitney Bowes Presort Services
USPS Challenges,
Mailer Solutions
Security 2015
Issues & Answers
Attitude: Your Most
Priceless Possession
When Your Continuity
Plan Becomes Reality
MANAGEMENT CERTIFICATES & EDUCATION TRACKS
All delegates who attend
MAILCOM Dallas will receive a
Management Certificate. In
addition, you can earn a
Management Certificate in one of
the following areas of study: 1)
Safety & Security; 2) Leadership &
Teambuilding; and 3) Mail
Systems Management.
Education tracks featured in
Dallas include:
+ Security 2015
+ Leadership & Teambuilding
+ Mail Systems Management
+ Print/Mail Management
+ College & University
+ Postal Mail Management
Session descriptions and
conference agenda are detailed on
the following pages. If you have
any questions call 609-264-0120
or visit www.mailcom.org.
SESSION & WORKSHOP PRESENTATIONS
Security 2015
Emerging Technology for
Mail Center Security
Disaster Recovery: Are you Prepared?
Mail Screening Services: How Does
Yours Measure Up?
Infrastructure Protection &
Mailroom Security
Mail Screening on a Shoe
String Budget
How to Respond to an Active
Shooter Situation
Using Canines to Protect Your
Operations
Leadership & Teambuilding
Star Trekks: Helping Your Staff to
Their Own Personal Trekk to
Being a Star
Achieving Your Goals
Developing the Leader Within
Managing a Multi-Generational
Workforce
Supervisor Management
Development
Attitude: Your Most Priceless
Possession
How to Earn Your CMDSM/CMDSS &
MDC Professional Credentials
Mail Systems Management
Mail Systems Management:
Getting Started
Lowering the Costs of Your Mail
Center Operations
Challenges of Managing the
Small/Mid-Size Operation
Common Sense Customer Service:
It’s Not that Common
Mystery Mail: Unlocking the Secrets
Mail Services: How Shared Services
Can Save You $$$$’s
Print/Mail Management
Mining for Gold in Your Print and
Mail Operations
60 Ideas in 60 Minutes for Improving
Efficiency in Mail Production
College & University
Using Barcode Tracking Software to
Ensure University Mailroom Security
Effective Mail Management at a
College or University
Postal Mail Management
Mail: Everything You Need
to Know and More
How to Effectively Work with the USPS
Data Validation: A Must for all
Mailers and Shippers
Beyond Address Quality: How to
Enhance Your Data for Better
Targeted Marketing
AGENDA & SESSION DESCRIPTIONS
Monday, June 1, 2015
7:00am Registration Opens
7:00am - 8:30am Breakfast
8:15am - 9:00am Keynote:
Yulonda Francis-Love,
Dallas Postmaster
MAILCOM Dallas kicks off with a
special welcome and presentation
from Dallas Postmaster Yulonda
Francis-Love. As Postmaster of
Dallas, she works closely with the
USPS Headquarters and Inspection
Service to ascertain threat levels
and security related changes. Her
discussion will be a unique
opportunity to hear and learn about
the unique challenges faced by big
city Postmasters and some of the
plans implemented by the USPS and
USPIS to address cost and security
challenges today and in the future.
9:15am - 10:15am Workshop
Mail: Everything You Need to
Know and More
This session is perfect for anyone
starting out or even the seasoned
professionals looking to confirm
their postal knowledge. We’ll cover
all aspects of mail from rules and
regulations of mail including classes
of mail, processing categories,
address requirements, and more.
You’ll learn what resources are
available and where to find them and
how to stay on top of the changes
that impact your mail. Instructor:
Christine Erna, Six Sigma Greenbelt
10:25am - 11:25am Sessions
How to Earn Your
CMDSM/CMDSS & MDC
Professional Credentials
Are you ready to take your career to
the next level? Certification is the
key. The session begins with a brief
discussion of the Mailpiece Design
Consultant (MDC) certification
program. It continues by outlining
the process, including the
requirements and procedures mail
center managers or suppliers can
follow to earn their professional
credentials. This course is a must
for those seeking to achieve the
highest professional standard in the
industry - Certified Mail and
Distribution Systems Manager,
(CMDSM) and Certified Mail and
Distribution Systems Supplier,
(CMDSS). The requirements of
recertification will also be covered in
this session.
Star Trekks: Helping Your
Staff to Their Own Personal
Trekk to Being a Star
How many personality tests have
you and your staff taken? How many
staff members do you have? What
are their variances in tenure,
training, and experience with your
company? How diverse are the ages
of your staff members? Have you
noticed the exact same instructions
given with the exact same approach
to different members of your team
do not get the same results? What
is up with that, why do some get it
and some do not? Is there a way to
help them get it? All of them?
AGENDA & SESSION DESCRIPTIONS
There are definitely many ways so
come and learn about some of the
tools we use to find a lowest
common denominator in helping our
staff on their Star Trekks.
Mail Services: How Shared
Services Can Save You
$$$$'s
If you have partnered with or
contracted with a service provider
you know that the process, promises
and services can all turn out
differently than you thought. In this
session you will learn how
government mailers, printers and
transportation operations are
utilizing shared services to save
money and increase operational
efficiencies.
Security 2015: Emerging
Technology for Mail Center
Security
This session will cover a new
technology being explored for use in
bio-hazard, explosives, weapon and
contraband detection. This
technology can be used in
conjunction with high-speed sorting
equipment or stand-alone to
investigate a package or letter in
isolation. The technology uses Terra
Hertz radio frequency to detect even
small amounts of powder in a single
envelope at speeds of up to
180,000 letters per hour. This area
of detection has been a gap until
now because X ray equipment
cannot effectively detect powder.
This equipment can identify, mark
and trigger removal at normal sorter
operating speeds.
11:35am - 12:35pm Sessions
Mail Systems Management:
Getting Started
If you are just getting started in the
industry this session is a must and
will cover the basic areas of mail
management for creating a
framework for managing your
organization’s mail/distribution
operations. Helpful tips will show
you how to become a successful
manager in this fast pace
environment.
Using Barcode Tracking
Software to Ensure University
Mailroom Security
Strict procedures are being
implemented to ensure every
process within a university is secure,
including the handling of mail and
packages. Learn how leading
universities are using barcode
package tracking solutions to
safeguard their internal mail stream.
Security 2015: Disaster
Recovery: Are you Prepared?
Revenue streams and critical
business communications
dependent on printing and mailing
operations are vital to an
organization s ability to sustain
valuable customer relationships and
short and long-term profitability.
Without a contingency plan in place
to recover these operations,
companies face a severe impact to
their bottom line. This presentation
will cover the importance of including
print and mail contingencies in your
recovery plans and what to look for
in a print and mail vendor. Some
information regarding critical
communications around data
security breaches will be provided.
12:45pm - 2:00pm Luncheon
& Keynote Presentation:
Security 2015 Issues &
Answers: Ask the Experts!
For over two decades, MAILCOM has
been at the forefront in offering
Safety & Security educational
sessions as part of the general
educational program and designated
certificate track. Leading industry
experts have been gathered for this
presentation developed specifically
for MAILCOM Dallas. Moderated by
Lance Humphries, Managing
Director, come learn from leading
security experts who will share the
challenges and changes in safety
and security over the past decade
and into the future. Discussion will
focus on the things you can do to
protect your company, employees
and customers from the ever-present
threats looming around us today.
2:00pm - 2:15pm
Certification Inductions
2:30pm - 3:30pm Sessions
Lowering the Costs of Your
Mail Center Operations
Costs remain high and manpower
low, as we are all expected to do
more with less people and less
budget money. This session will
review the methods to lower specific
costs in your mail operation. The
concept of PIE will be introduced as
a method to lower costs as will ways
to counter the “hidden costs of mail
increases” will be identified with
methods to assist in lowering your
postage spend.† Attendees will
learn a step-by-step process to
follow and how to put together the
results for management evaluation.
This seminar is updated in 2015 to
reflect the dynamic changes in mail
center operations.
Achieving Your Goals
Before we can achieve our dreams
we need to know what they are and
set concrete goals to reach them.
This session will provide attendees
with tips on how to understand the
fundamentals for successful goal
setting. They will also learn how to
develop an action plan to
accomplish goals and gain insight
into what it takes to follow through
with a plan.
Effective Mail Management
at a College or University
Managing a college and university
mail and distribution operations is
challenging and unique in many
ways. It is unlike any other industry
mail operations requiring a different
skill set and knowledge. Join your
colleges and industry veterans to
learn tips for improving service,
cutting costs, and improving
efficiency.
Security 2015: Mail
Screening Services: How
Does Yours Measure Up?
Techniques and solutions for
designing, implementing and
operating a real-time mail screening
AGENDA & SESSION DESCRIPTIONS
operation will be discussed including
both on-site and off-site options,
solution sustainability, accountability,
and digital delivery. Discover how
CBRNE threats have become more
and more prevalent and easy to
introduce into facilities through the
mail stream, creating a new
sub-sector of mailroom management
mail screening services.
3:45pm - 4:45pm Sessions
Challenges of Managing the
Small/Mid-Size Operation
Join your colleagues and share war
stories about running mail,
distribution and support services
departments in a small to mid-size
company. This course will offer
answers on topics that include
selecting equipment, installing work
measurements, managing staff and
overcoming space restrictions.
Get to know which industry related
certifications are right for you as you
plan your career path for success.
How to Effectively Work
with the USPS
It’s not just what you know but
sometimes it’s who you know that’s
helpful. Knowing the right person in
the right position at the USPS is one
of the key elements in forming an
effective relationship. Whether it is
the BMEU Entry Clerk, the Plant
Manager or the District Manager,
identifying the proper person to
address your specific issue is the
beginning. Learn how and where to
meet the right person and how to
interact with them in order to have
positive resolution to any issues or
concerns you have about your mail.
Developing the Leader Within
Security 2015: Infrastructure
Protection & Mailroom
Security
Today's market for industry experts
is not as wealthy as you may think.
This presentation will provide
attendees with information regarding
physical security pertaining to mail
distribution centers, protection given
to the handling and transportation of
high value mail matter, and the
protection of mailrooms from threats
and theft.† The US Postal Inspection
Service enforces the laws that
defend the nation’s mail system
from illegal or dangerous use and
ensures public trust in the mail.
6:00pm - 9:30pm Hospitality
Reception @ Billy Bob’s Texas
Hosted by the Mail Systems
Management Association Dallas-Ft.
Worth Chapter, this event includes
food buffet of sliders, hot dogs,
wings, chips & dips, etc., and cash
bar. DJ entertainment and a 1-hour
country western dance lesson with
live instructors.
Transportation will be arraigned back
and forth from the Embassy Suites
Hotel departing at 5:30pm
This is a great chance to network
with fellow colleagues!
Tuesday, June 2, 2015
7:00am Registration Opens
7:00am - 8:30am Breakfast
8:30am - 9:30am Keynote:
When Your Business
Continuity Plan Becomes
Reality
for the worst and how a properly
prepared, tested and accurate
continuity plan can be the best thing
you have ever done for your
business. This presentation will
touch on the major aspects of the
disaster including prior planning &
preparations and lessons learned.
What would you do if you woke up
one day and your entire operation
has burned to the ground? Well in
2011 this situation became a reality
for one of the industry’s largest mail
processing facilities in Dallas. Come
hear Darryl Cremer, Vice President
and General Manager, Pitney Bowes
Presort Services - DFW as he details
what happened and what you can
learn from this tragedy. If you were
faced with that very situation, would
your Continuity Plan be worth the
paper it is written on? This is a
chance to hear first hand the steps
that were taken by this company to
save their business and customer
base. Learn the secrets to planning
9:45am - 10:45am Sessions
Data Validation: A Must for
all Mailers and Shippers
This session will outline and detail
the importance of having systems in
place for maintaining valid (DPV
verified) addresses. It will also
show you why it is a must to
maintain the ability to validate
addresses in real time and the cost
and service losses associated if you
do not.
Managing a
Multi-Generational Workforce
Everyday we deal with multiple
generations in the workforce.
Today's logistics industry (printing,
mailing and shipping) is made up of
members of every generation, each
of whom are influenced and
empowered by different motives and
different styles of management. In
some cases the generations use the
English language in different ways.
Even from a peer-to-peer
perspective, working with various
generations poses many challenges.
Join this fun, open discussion on
understanding the generations and
how to manage and operate
effectively in the new millennium of
today's workforce.
Beyond Address Quality: How
to Enhance Your Data for
Better Targeted Marketing
In direct marketing, high response
rates are the metric that means your
campaign is a success. Advertising
via mail allows you to send a
tangible and targeted message to a
tailored list of contacts and
AGENDA & SESSION DESCRIPTIONS
prospects, preventing that message
from getting lost in the noise that
can be associated other routes such
as the internet and email. This
session will talk about the various
data sources and techniques beyond address correction - that are
available to you to better refine your
mailing lists to focus in on reaching
your ideal customer for maximum
results.
Security 2015: Mail
Screening on a Shoe
String Budget
Mail screening facilities do not have
to look like they just rolled off of the
set of Star Trek to be effective.†
Cost effective, simple solutions are
available if you know where to look.
A national leader in screening center
design will discuss cost effective
options designed to safeguard your
facility and personnel on a budget.
11:00am - 12:00pm Sessions
Common Sense Customer
Service: It's Not that
Common
This session will show you how to
better serve customers and provide
common sense techniques and
solutions to better serve your
customers and service providers.
Supervisor Management
Development
This session will identify key
components of supervision and
management. Topics will be covered
in an open dialogue. Participants will
be engaged to help them identify
their strengths and areas of
improvement. Tools and examples
will be given so participants can take
away tools to their workplace. Real
life situations will be used to help
understand what is needed for a
healthy team. Topics covered
include communication, listening,
attitude, teams, leadership,
affirmations and the behavioral
change model.
Mining for Gold in Your Print
and Mail Operations
In today’s cost cutting environment,
we are faced with continuing to
reduce the cost of operations.† This
can be problematic with costs
increasing all around us – labor,
postage, and supplies costing more
year over year. There is an
alternative, mining for gold. This
session will help you discover those
unearthed opportunities and find the
golden nuggets within your operation
to help you reduce your costs and
increase your productivity.
Security 2015: How to
Respond to an Active
Shooter Situation
This workshop will provide attendees
with information designed to help
deal with an active shooter situation.
It will discuss a risk-based approach
that includes raising the awareness
of behaviors that represent
pre-incident indicators and
characteristics of active shooters
and how to train personnel on how
to respond. Such situations are
unpredictable and evolve quickly
with no particular pattern or method
to the selection of victims.
12:15pm - 1:15pm Sessions
Attitude: Your Most Priceless
Possession
Experts estimate that success is 80
percent attitude and 20 percent
aptitude. If this is the case, it's
easy to see why a positive mental
attitude is an important ingredient to
success. In this seminar you will
learn; How to develop and maintain
a positive mental attitude, How to
use a positive mental attitude to get
what you want, How to turn a
negative attitude into a positive one,
How your attitude affects others and
how to maintain a positive attitude
even during crises.
60 Ideas in 60 Minutes for
Improving Efficiency in Mail
Production
Learn how to efficiently and
effectively manage your projects.
This session will show you how plus
cover such topics as: production
schedules/efficiencies, quality
control, mailpiece basics, working
with your service provider, data
processing issues and how to put it
all together. Find out the tips and
tricks that will enhance your
production, ensure you are meeting
your mail date and keeping it all
within budget.
Mystery Mail: Unlocking the
Secrets
Does your mail center receive
mystery mail that is addressed in
ways that make internal delivery
difficult if not impossible? This
session will help you solve this
puzzle. Learn the nine locations on
the envelope to identify mystery
mail, learn where to find the correct
recipient on an invoice, and find out
how companies are reducing the
volume of their mystery mail.
Security 2015: Using Canines
to Protect Your Operations
A well-trained bomb dog is extremely
difficult to defeat. Explosive
Detection Canine Teams provide the
most effective, efficient and
versatile explosive detection
capability available. The high
visibility of the Canine Teams also
acts as an outstanding deterrent. No
machine or manual search technique
can even remotely compare with a
canine team.
1:15pm - 1:30pm Final Salute
Bring a staff member and save!
Special Group Rates are available.
REGISTRATION FORM
DELEGATE INFORMATION
FIRST NAME
LAST NAME
TITLE
COMPANY
ADDRESS
CITY/STATE/ZIP
PHONE
EMAIL
ADDITIONAL NAME
ADDITIONAL EMAIL
ADDITIONAL NAME
ADDITIONAL EMAIL
CONFERENCE ENROLLMENT
PAYMENT INFORMATION
Enrollment includes entry to all seminars, keynotes, meals, and
receptions as well as supporting documentation. A certificate
signifying program completion will be sent after the conference.
Full Conference Enrollment
[ ] Advanced Early Rate (By 4/10/15)
[ ] Early-Bird Rate (By 5/1/15)
[ ] Regular Full Rate (After 5/1/15)
$545
$645
$745
Group Rate Full Conference
(2+ Same Co./per person)
[ ] Advanced Rate (By 4/10/15)
[ ] Regular Group Rate (By 5/1/15)
[ ] Large Group Rate (4+ from same co.)
$575
$695
$545
One Day Enrollments
[ ] One-Day: Monday Only
[ ] One-Day: Tuesday Only
$395
$295
TOTAL REGISTRATIONS _____
[ ] Check (payable to MAILCOM)
[ ] Credit Card: [ ] Visa [ ] MC [ ] Amex
[ ] Disc
NAME:
CARD #:
Security Code:
EXP DATE:
TOTAL $ _______
SIGNATURE:
DATE:
You can register online at www.mailcom.org.
MAIL THIS FORM TO: MAILCOM 2015,
P.O. Box 451, Brigantine, NJ 08203-0451
FAX: 1-609-264-0121
Questions? Call 609-264-0120