Industry Team Initiative
Jaymes Bonacci, Jessica Bond, Joel Mattiske and Vivian Ly
Optimisation of Safety Performance through Enhanced Communication
About Transurban
Transurban is a Top 20 listed company on the ASX, owning and operating networks of urban toll roads in both Australia and the USA. Their
vision is to strengthen communities through transport, to be achieved with Integrity, Collaboration, Accountability, Ingenuity and Respect;
Transurban’s core values.
Our Role
The MITI Team were given the task of optimising safety performance of the
business through improved communication. The broad scope of the project
gave the team the opportunity to adopt the role of Safety Consultants;
allowing independent investigation into all aspects of the business. After
gaining insight into the matrix structure of Transurban, we initiated
collaboration with representatives from a range of business units in order to
identify safety issues, with the ultimate goal of developing and implementing
solutions.
Three key focus areas were identified from which several projects were
subsequently derived. These areas include:
 Road Safety
 Workplace Health, Safety & Environment (HSE)
Figure 1- The Gateway on Citylink, one of Transurban’s assets.
 Community Engagement
Road Safety
The road infrastructure is the key part of the product that Transurban
offers its customers, so it is imperative that it is a safe environment. A
large quantity of data is collected, particularly regarding incidents that
occur on the road. However, there are currently insufficient resources
to make the best of use of this information. To combat this the team
analysed the data to look for any trends or patterns of interest. In the
process, we also created a simpler, more accurate method of collecting
incident data, recommended the removal of greenery obscuring road
signs, and made modifications to the formula controlling the activation
of a Variable Message Sign (VMS); all of which should help improve the
safety of the road environment.
b
W301
To help minimise Transurban’s environmental
impact, we reduced the confusion surrounding
use of the different waste disposal options.
Bolte Bolt
Distance: 1.72km
Time: 25mins
Route Instructions
Route Description
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Distance: 1.72km
Estimated time: 25mins
Exit the office
Left Down Collins St
Cross The Harbour Esplanade
Right into Docklands Park
Follow the path to the Dock
Left @ the water
Left @ Enterprise Way
Left @ Bourke St
Right @ Buckley Walk
Follow path around park
Right @ Geographe St
Left @ Keera Way
Right @ Navigation Dr
Left @ Collins St
Right @ 727
Cruise down Collins Street for a
leisurely stroll through
Docklands Park. And just when
you think this route can’t get any
better, be prepared to be blown
away by the panoramic views of
the Bolte Bridge.
b
a
Figure 3- An example of walking routes created for the WalkTU Asset Challenge (wellbeing
initiative). The route is shown on the front (a), whilst information is displayed on the back (b).
Figure 4- Waste Guide outlining which
items are suitable for each bin.
Community Engagement
Safety on the roads can also be improved by ensuring that road users
are acting safely. To promote this we utilised the CityLink stall at the
Moonee Valley Festival. A number of key road safety messages,
targeting children (our future drivers) in particular, were used to
create attractive posters, colouring pages, and a photobooth template
for the festival.
a
Figure 2- An example of (a) a hotspot identified through data analysis and (b) screenshot of improved location data collection for
incident reporting.
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Workplace HSE
After an overhaul of the workplace safety strategy
at the end of 2014, Transurban’s Safety team were
looking at ways they could make HSE exciting and
promote a ‘safety culture’ within the business. To
assist them, we created a number of cartoons and
animations to subtly remind Transurban employees
that HSE is about more than just hazard
identification. We also introduced a number of
wellbeing initiatives available to employees across
the business. These will encourage them to remain
active and lead a healthy, balanced lifestyle.
c
Figure 3- Examples of the comic strips
developed to promote workplace safety.
Figure 5 - Example of (a) poster, (b) colouring page and (c) photobooth print-out used at
the Moonee Valley Festival to promote road safety to the community.
Our Experiences
We thoroughly enjoyed our time working at Transurban. As well as being valuable work experience to prepare us for graduate positions, we also had
the opportunity to work with a number of different business units and gain an understanding of how a successful, multi-national company operates.
We met many interesting people, and were lucky enough to work at the new head office. Some of the highlights of our time at Transurban include
going out on site to CityLink, spending time at the Traffic Control room, and attending an event launch lunch featuring two top Australian athletes.