THE POWER OF THANKS MARCH 31, 2015 LAURIE RUETTIMANN Writer, Speaker, Cat Lady More than 15 years' experience in diverse and complex corporate human resources and consulting environments @LRuettimann http://linkedin.com/in/LaurieRuettimann THE AUTHORS ERIC MOSLEY CHIEF TECHNOLOGY OFFICER GLOBOFORCE DEREK IRVINE VP, CLIENT STRATEGY & CONSULTING, GLOBOFORCE 3 A BLUEPRINT FOR USING SOCIAL RECOGNITION ”The perfect guide for business leaders in positively tapping the talents of their associates, especially during stressful, turbulent times.” -Steve Forbes 4 Q&A 5 1 CREATING A CULTURE OF RECOGNITION 6 86% MOTIVATED BY GETTING RECOGNITION FOR THEIR CONTRIBUTIONS Spring 2014 Mood Tracker Survey COMPANIES WITH MORE ENGAGED WORKERS HAVE 22% HIGHER PROFITABILITY Gallup’s 2013 Global workplace report 7 2 “THE PEOPLE-FIRST WORKPLACE” Companies on the Great Place to Work list have 50-60% lower turnover than the U.S. median, a headcount growth rate. 9 3 SOCIAL RECOGNITION SOCIAL RECOGNITION A modern approach to recognition. It empowers employees to notice and appreciate the good work around them, creating a groundswell of gratitude. 11 POLL QUESTION: A. In the past week B. In the past month C. Three months ago When was the last time you received public recognition for a job well done? D. Six months ago E. More than six months ago 12 4 SOCIAL RECOGNITION BEST PRACTICES 13 SOCIAL RECOGNITION BLUEPRINT 14 5 SOCIAL RECOGNITION GETS RESULTS 16 RECOGNITION GETS RESULTS 31% 60% lower turnover at companies with effective recognition increase in engagement from recognizing employee performance 63% higher productivity from engaged companies 15% boost in engagement leads to 2% increase in operating margin 17 THE POWER OF THANKS IN HR How it impacts:  Communication  Collaboration  Credible Advocacy  Improved Results Across the HR Lifecycle 15 6 SIGNS OF A POOR RECOGNITION PROGRAM 18 SIGNS OF A POOR RECOGNITION PROGRAM Inconsistent/untimely Unclear program qualifications/criteria Limited choice or undervalued rewards Programs that don’t include all employee classifications Programs with few winners 19 7 PERFORMANCE APPRAISAL OF THE FUTURE PERFORMANCE REVIEWS OF THE FUTURE Social Frequent Drives happiness Global approach Rewards with value Shared throughout the company New insight for managers & execs 8 RECOGNITION AT GLOBOFORCE 22 RECOGNITION AT GLOBOFORCE 23 9 HUMANITY 24 MASLOW’S HIERARCHY OF NEEDS SOCIAL RECOGNITION COMPENSATION 10 26 85% OF HR MANAGERS SAY RECOGNITION ADDS HUMANITY IN THE WORKPLACE. Globoforce/SHRM 2015 27 Arianna Huffington Adam Grant Shawn Achor Eric Mosley 28 SEND YOUR LEADER THE POWER OF THANKS go.globoforce.com/givethanks.html QUESTIONS?