Change Management: Evolving Business Culture & Making it Stick Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 v www.clarizen.com! Featuring: Chris Bates Matthew Taylor VP of Global Customer Success Clarizen Strategic Accounts CSM Clarizen Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 v www.clarizen.com! Agenda ! " Change Management Methodology ! " How The Went About Getting There – The Journey ! " Sodexo Overview •" Why they care about PM ! " PM Problems That Needed Fixing ! " The Results They Wanted To See ! " The ADKAR Approach Relevant to Sodexo #ClarizenAtWork15 #ClarizenAtWork15 Copyright © 2015 Clarizen@Work. All rights reserved ! ! Copyright © 2015 Clarizen@Work. All rights reserved ! You Can’t Eat a Whole Elephant Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Change Management Methodology My Way or the Highway = Meet resistance immediately Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Change Management Methodology It’s going to be perfect & easy = The second something goes wrong, lose all credibility Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Change Management Methodology Let’s give it a try, it’s no big deal = the path to change. You build trust because you are being real with them Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Change Management Methodology Let’s give it a try, it’s no big deal = theImperative path to to target leaders at all levels in an organization to ensure maximum engagement change. You build trust because you are being real with them Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 How They Went About Getting There – The Journey ADKAR is still relevant in the Future of Work Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 How They Went About Getting There — The Journey “Why would I want to do things differently?” A D “Can I actually do things differently?” K A R AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT of the need for change to support and participate in the change on how to change to implement the right skills and behaviors to sustain the change “Why do I have to do things differently?” Copyright © 2015 Clarizen@Work. All rights reserved ! ! “What additional skills do I need to do things differently” #ClarizenAtWork15 “How do I get the support to maintain a different way of doing things?” 10 Sodexo revenues 80 countries 427,921 33,279 75 million 18 th consumers served daily largest employer worldwide $20.6 bn sites Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 employees 11 Global Contracts Procter & Gamble Coca-Cola Shell GlaxoSmithKline Unilever BP Johnson & Johnson Copyright © 2015 Clarizen@Work. All rights reserved ! ! Nestlé Alcatel Lucent Eli Lilly #ClarizenAtWork15 Nokia Samsung AstraZeneca Merck / MSD 12 Sodexo Priorities: A Balanced Geographical Footprint North America Europe Revenues Revenues 38% 41% Employees Employees 31% 32% Rest of World Revenues 21% Employees 37% Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 13 Diversity of Sodexo’s Quality of Life Services The McDonalds principle: London Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Diversity of Sodexo’s Quality of Life Services The McDonalds principle: Australia Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Diversity of Sodexo’s Quality of Life Services The McDonalds principle: USA Why PM is so important to Sodexo Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Problems Sodexo was Trying to Fix •" No Governance •" Disparate Tools •" Limited Visibility •" Lack of Trust in Mgmt Info •" Behavioural Inconsistency •" Poor Productivity •" Geographically Dispersed – Poor Collaboration Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 The Results They Wanted to See — the Case for Change Why an enterprise-wide PM tool? ! ! ! ! " Improve productivity " Improve governance " Improve collaboration " Improve visibility Strategic requirements of Sodexo PM tool ! " Targeting market leadership amongst competition ! " Differentiation of service ! " Emphasis on Collaboration Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 18 ADKAR Refresher A D Copyright © 2015 Clarizen@Work. All rights reserved ! ! K #ClarizenAtWork15 A R 19 Awareness •" Current State Analysis •" Communicating ‘The Vision’ •" Engage Senior Leaders •" Community of Excellence Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Desire •" The Case for Change •" WIFM •" Changing Perception •" What’s the Clients’ View Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Knowledge •" Creating Capability •" Certification •" Training Excellence •" Sharing the Knowledge Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Ability •" GLOBAL Deployment •" 6-step Process •" Country by Country •" Review and learn Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Reinforcement •" Information Value •" Benefits Review •" Measurements •" Lessons Learnt & KPI’s Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 Results Increased project visibility and delivery performance Increased project efficiency and reduced PM margins Established PM community to leverage PM expertise in all geographies Results-driven global collaborative PM approach Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 30%! MANAGE PROJECTS THAT CONTAIN 12,000 50,000 TASKS TIMESHEET LINES OF DATA PER QTR INCREASE IN PRODUCTIVITY 25 Questions? Copyright © 2015 Clarizen@Work. All rights reserved ! ! #ClarizenAtWork15 v www.clarizen.com! Thank You Chris Bates [email protected] www.clarizen.com Matthew Taylor [email protected] www.clarizen.com #ClarizenAtWork15 #ClarizenAtWork15 Copyright © 2015 Clarizen@Work. All rights reserved ! ! Copyright © 2015 Clarizen@Work. All rights reserved !
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