Business-to-Consumer
ONE BILLING & PAYMENT
PARTNER FOR CONNECTING
CLIENTS WITH THEIR CUSTOMERS
The Business Case For Billtrust
www.Billtrust.com
THE BUSINESS CASE FOR BILLTRUST
From its inception, Billtrust has believed the potential of the billing
process was undervalued and under-recognized as a core strategic
business component. The technologies and initiatives Billtrust deploys
help businesses move billing from the back office to a strategic
weapon that connects them with their cash and the customers they
serve.
Billtrust is the premier provider of Billing and Payment solutions for
business-to-consumer organizations in a range of industries including
utilities, municipalities, media, insurance, and home delivery services
(e.g., bottled water and propane). Billtrust’s comprehensive offerings
help its clients solidify customer relationships, increase productivity,
improve cash flow, and seamlessly migrate to electronic channels.
WHY BILLTRUST
As business-to-consumer organizations try to broaden their billing
channels to accommodate their customers, they are faced with a
dilemma. In-house efforts are often costly and fall short of delivering
comprehensive solutions. Outsourcing various components of the
billing process to multiple vendors is inefficient and nearly impossible
to fully integrate.
Billtrust has a better way. In response to industry demand for a single
solution that would tie all forms of traditional and electronic billing and
payment together, Billtrust developed an integrated process where
businesses can offer their customers an array of paper and electronic
payment options.
This single
provider model
delivers simplicity
and efficiency for
clients while
enabling a variety
of options for
interacting with
their customers.
99%
Client Retention Rate
$200 Billion
Annual Receivables Processed
8 Years
Consecutive Inc 500 Listings
“With Billtrust’s expertise we were
able to roll out multiple payment
options to our customers all at
once, without straining our
internal resources over the course
of months or even years. Billtrust
has been open and responsive to
our individualized needs.”
...Anne Glassman
Business Solutions Manager
City of Castle Rock
Billtrust
Worldwide Headquarters
100 American Metro Boulevard
Hamilton, New Jersey 08619
1-888-580-2455
1-888-580-2455
www.billtrust.com
www.billtrust.com
Page 1 of 7
BILL PRESENTMENT & PAYMENT
ELECTRONIC AND IN-PERSON CHANNELS
Billtrust’s EBPP platform is branded to each
organization and has 100+ customizable
features that billers can offer their
customers.
Mobile account access offers customers
the convenience of viewing and paying
their bills from any smartphone or tablet.
The fastest, lowest cost delivery in .pdf
format.
Enables consumers to view and pay their
bill from the convenience of their bank website. Billtrust converts online bank payments to electronic funds for simplified
posting.
This automated phone service enables
customers to make payments by phone
24/7/365.
Billtrust can arrange automated
terminals, or kiosks, as well as other In
-Person locations for customers that
prefer that option or want to pay in
cash.
Page 2 of 7
THE BUSINESS CASE FOR BILLTRUST
BILL PRESENTMENT & PAYMENT
PAPER / MAIL
Billtrust prints and mails customer statements from its eight North American production facilities. To ensure fast
delivery of statements to customers, all files that are uploaded and approved for production by 12:00 AM EST
are printed the next business day. Billtrust also processes and delivers mail to the USPS on Saturdays.
Billtrust is CASS and PAVE certified, ensuring that all statements are mailed at the lowest possible postage rate.
As Billtrust processes bills for delivery, statements are updated using the National Change of Address (NCOA)
database. These address updates, along with Uncertified Address updates are provided to clients so they can
keep their accounting system up to date.
Billtrust also employs extensive quality control procedures to ensure that every bill is accurate and is delivered to
the proper customer. During the print production process, a ‘before’ and ‘after’ scan is performed to ensure that
each bill remains in sequence and is inserted into the proper envelope along with any corresponding inserts that
are produced by Billtrust.
Page 3 of 7
THE BUSINESS CASE FOR BILLTRUST
BILL PRESENTMENT & PAYMENT
EXPERT BILL DESIGN
Billtrust has experience designing bills for more than 1200 organizations across North
America. Clients have the option of retaining their current bill design or creating an entirely
new layout influenced by best practices and industry trends that are reviewed with a team of
experts.
QR
CODE
VARIABLE
LOGOS
DYNAMIC
MESSAGE
DUAL BARCODE
TECHNOLOGY
INTELLIGENT MAIL
BARCODE
Page 4 of 7
THE BUSINESS CASE FOR BILLTRUST
eADOPTION
Billtrust provides its clients a variety of
presentment and payment channels to
offer their customers. But the promise of
great benefits doesn't materialize just by
having channels. It's about driving eAdoption, and that's where MEAP
(Managed eAdoption Program) becomes invaluable.
46%
A Billtrust team of experts guides clients through the process of
boosting eAdotion rates quickly and to dramatic levels. Plus, there’s a
special "My MEAP" portal that finance and marketing teams can
access anytime for templates, training, tips, and tricks.
75%
eAdoption Across Clients
Possible eAdoption Savings
3-5 Days
Reduction In DSO
“myMEAP” Marketing eAdoption Planner
Billtrust has created a Marketing Planner tool that is easy to use and sets
clients up for success. Achieve eAdoption goals by calculating savings,
creating a plan, downloading proven customizable marketing pieces, as
well as accessing a series of best practices and case studies.
Billtrust
Worldwide Headquarters
100 American Metro Boulevard
Hamilton, New Jersey 08619
1-888-580-2455
www.billtrust.com
www.billtrust.com  1-888-580-2455
Page 5 of 7
THE BUSINESS CASE FOR BILLTRUST
TAKE CONTROL WITH CLIENT CONNECT™
Businesses need instant, accurate insight into the billing process and that's what CLIENT CONNECT delivers. It's
a personal dashboard that enables management of the billing process and access to every bill.
Track the delivery of bills online. SmartTrak™ technology, accessed through the Client Connect portal, allows
businesses to track each and every bill from processing to its movement through the USPS. This tool is used to
confirm the date a bill was delivered to a customer's local post office. And, it also tracks the delivery and receipt
of electronic bills. Finally, clients can track inbound checks through the system.
Retrieve any bill, anytime. The CLIENT CONNECT portal grants easy access to all bills online. Pull up a
customer's bill to easily answer a question when they call. Resend bills with the click of the mouse and even
process an express payment for them.
Control the messages on bills. Change the messaging on bills in Client Connect and the new message will be
printed on tomorrow’s bills. Messages can vary by region, account type, and other attributes to strengthen the
power of the message.
CLIENT CONNECT: SPRINGFIELD UTILITY
Page 6 of 7
THE BUSINESS CASE FOR BILLTRUST
THE COMPANY BILLTRUST KEEPS
Billtrust has earned the reputation as a trusted provider of
comprehensive, next-generation invoicing and payment. There are
partnerships with more than a dozen software companies, buying
groups, and trade associations who have selected Billtrust as their
recommended billing service provider.
Billtrust’s extensive customer base spans multiple verticals in the
business-to-consumer arena. Many of these names are among the
most known and respected companies in North America.
“Letting Billtrust handle our
billing relieves us of something
we weren’t good at. Statement
time at the end of month was
dreaded around here. Now
billing goes very smoothly with
the result that statements are
in the mail sooner."
...Jeff Vinyard
President
Crystal Springs Bottled Water
“Billtrust came highly
recommended to us and lived up
to their reputation. The
improvements we saw occurred
throughout all facets of the bill.
Our response rate has improved
significantly. We are also no
longer dealing with the many
hassles we faced when we were
doing the billing ourselves.”
...Clay Eubank
Circulation Director
Chico Enterprise Record
Billtrust
Worldwide Headquarters
100 American Metro Boulevard
Hamilton, New Jersey 08619
1-888-580-2455
www.billtrust.com
www.billtrust.com  1-888-580-2455
Page 7 of 7