Welcome to Clearview Cancer Institute
We want you to know that you are coming to a cancer institute with a successful
history. We are a leader in cancer treatment, offering excellence in patient care,
research and education.
At Clearview Cancer Institute, you will find a health care team dedicated to
providing you with the best possible care. On your team are specialists related
to the diagnosis and treatment of cancer. These experts will combine their
knowledge and skills to develop a treatment plan specifically for you.
You and your family are also important members of the health care team.
Everyone’s understanding and cooperation are vital ingredients in your care.
We hope you and your caregivers will read this handbook. Please keep it for
future reference.
Our patients always come first. Thank you for putting your trust in us.
- The
Physicians & Staff of Clearview Cancer Institute
Sammy F. Becdach, M.D.
F. Joseph Kelly, M.D.
Marshall T. Schreeder, M.D.
S. Paul Dang, M.D.
Naveen T. Lobo, M.D.
Heather R. Shah, M.D.
Manh C. Dang, M.D.
Jeremy K. Hon, M.D.
C. Daniel Kingsley, M.D.
Brian N. Mathews, M.D.
Philip J. McGee, M.D.
Purvi K. Shah, M.D.
John M. Waples, M.D.
Our Services
»
Clearview Cancer Institute is dedicated to providing excellent
cancer treatment for our patients. We oﬀer the following services:
» Medical Oncology (page 5)
» Gynecologic Oncology (page 13)
» Radiation Oncology (page 17)
» Research and Clinical Trials (page 11)
» Stem Cell Transplant (autologous) (page 11)
» Imaging Services (page 9)
» Full Laboratory Services (page 7)
» Collection and Infusion of Blood Products (page 24)
» Cancer Resources (page 21)
» Genetic Counseling (page 11)
» Pharmacy on site (Russel Hill location) (page 11)
This handbook is a guide to services offered. You may obtain
more detailed services information from your oncologist.
For Frequently Asked Questions - page 25
No Smoking Policy
Clearview Cancer Institute is a smoke-free institution.
Smoking is NOT permitted within the cancer facilities
or on the property surrounding the buildings.
Firearms Policy
No firearms or weapons are permitted on the Clearview premises.
Wheelchair Requirement
For our patients’ safety, we may require the use of
a wheelchair when deemed necessary by our staﬀ.
For the Latest Cancer News and Information:
www.clearviewcancer.com
2
Table of Contents
» Our Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
» General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
»
Clearview Office Locations and Phone Numbers . 4
» Medical Oncology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Your Visit and Treatment . . . . . . . . . . . . . . . . . . 7
» Your Medical Symptoms or Concerns. . . . . . . . . . 8
» Our Imaging Services . . . . . . . . . . . . . . . . . . . . . 9
» Our Other Cancer Care Services . . . . . . . . . . . . 11
»
» Gynecologic Oncology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Our Gynecologic Oncology Services . . . . . . . . . . 15
» Things to Know . . . . . . . . . . . . . . . . . . . . . . . . 15
» General Information . . . . . . . . . . . . . . . . . . . . 16
» Calling Our Office. . . . . . . . . . . . . . . . . . . . . . 16
»
» Radiation Oncology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Our Radiation Oncology Services . . . . . . . . . . . 19
» General Information . . . . . . . . . . . . . . . . . . . . 19
» Prescription Refill Policy . . . . . . . . . . . . . . . . . . 20
» Business Office/Billing Department . . . . . . . . . . 20
» Our Radiation Oncology Locations . . . . . . . . . . 20
»
» Cancer Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
» Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Treatment Considerations. . . . . . . . . . . . . . . . . 27
» Children and Visitors/Infection Control. . . . . . . 27
» Additional Information . . . . . . . . . . . . . . . . . . 28
»
» Maps and Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3
General Information
» Calling Our Offices
To schedule or re-schedule an appointment, please call the office location where you regularly
visit with your physician or have treatments (as we have several Clearview locations). Our
phones are answered 24 hours a day, 7 days a week.
Note: Please let our schedulers know if you need to coordinate your chemotherapy appointment
with a radiation appointment. We will make every effort to schedule these treatments as closely
as possible.
Huntsville Oﬃce Locations and Phone Numbers
Russel Hill Location (Main Office)
3601 CCI Drive Huntsville, Alabama 35805
(256) 705-4224 or Toll Free: 1-888-374-1015
Office Hours: Monday through Friday: 7:00 a.m. - 5:00 p.m.
For medical problems: ..................................... (256) 705-4224 or Toll Free: 1-888-374-1015
For prescription refills: ..................................... (256) 705-4216 or Toll Free: 1-888-374-1015
To schedule or reschedule an appointment: ..... (256) 705-4217 or Toll Free: 1-888-374-1015
Crestwood Medical Pavillion
One Hospital Drive, Suite 400 • Huntsville, Alabama 35801
To schedule or reschedule an appointment ...... (256) 713-1200 or Toll Free: 1-888-374-1015
Office Hours: Monday through Friday: 8:00 a.m.-5:00 p.m.
Other Oﬃce Locations and Phone Numbers
Decatur Office
310 8th Avenue NE • Decatur, Alabama 35601
(256) 308-9889
Office Hours: Monday through Friday: 8:00 a.m.-5:00 p.m.
Athens-Limestone Hospital
700 West Market Street, 3rd floor • Athens, Alabama 35611
(256) 705-4224
Office Hours: By Appointment
Scottsboro
911 South Broad Street • Scottsboro, Alabama 35768
(256) 713-1200
Office Hours: By Appointment
For maps and driving directions, see page 30 or www.clearviewcancer.com
4
Medical Oncology is a clinical and scientific specialty dedicated to the care of
cancer patients through the use of medicine, primarily chemotherapy. Medical
Oncology focuses on the diagnosis, treatment, follow-up after treatment, and
prevention of cancer. Our Medical Oncologists coordinate with Radiation
Oncologists and/or Gynecologic Oncologists as needed for your cancer care.
»
Hematology is the branch of internal medicine which is concerned with blood,
blood-forming organs, and blood diseases. Our hematologists focus on the
causes, diagnosis, treatment and prevention of blood disorders.
Medical Oncology
»
5
» When You Arrive, Always Check In With Us!
» Please make sure you check in at our front desk upon arrival
» Co-pays are due upon check-in
» If you have any changes in your contact information or insurance, please let us
know when you check in
» If It’s Your First Appointment
When you come to our office for the first time, please remember to:
» Bring all completed paperwork you may have received in the mail and please
arrive 15-20 minutes prior to your appointment
• If you did not receive any paperwork in the mail prior to your first appointment,
please arrive 45 minutes early to complete the necessary paperwork
» Bring all insurance cards
» Bring a list of current medications (always keep a current list with you at all times)
» Bring a note pad and pen for taking notes
» Bring a friend or family member
About Children and Treatment
» We request that young children do not visit the facility due to the compromised
auto-immune systems of our patients
» Children under 13 years of age are not allowed in the treatment areas
About Visitors and Treatment
» Where family members are permittted in treatment area, a maximum of one visitor
per patient is allowed
» Due to the limited space at some of our office locations, family members will not
be allowed in the treatment area
» Please be understanding of our space limitations as our patients’ care and comfort
are our first priority
About Infections and Illness
Many of our patients are especially susceptible to infections and may have difficulty
fighting even a mild infection. For this reason, we ask those with even minor symptoms,
such as a cold or sore throat, do not accompany our patients to the office.
Medical Oncology
Your Visit and Treatment
Our Lab
For most patients, our lab is the first stop for each visit.
Please notify our staff if any of the following apply:
» You are on blood thinners.
» You have a special line and/or a central venous catheter from which blood may be drawn.
(These are also called ports, Hickmans, Neostars, Groshongs, PICC lines, and Ash-Splits.)
» You are receiving chemotherapy through this line at the time your blood is to be drawn.
Your Visit With Th e Doctor
After your visit to our lab, you will go to your doctor’s waiting area (at Russel Hill location,
look for your physician’s name on the signs above each door entrance). A medical assistant
will escort you to the vital signs area (blood pressure, temperature, weight) and to see your
doctor. Please present your list of medications to the assistant (always keep a current list
of your medications with you). After your doctor visit, you will need to schedule your next
appointment with his/her scheduler. You will receive all information you will need for your
future visits. If you are having radiation and chemotherapy at the same time, please let our
scheduler know. You will then receive further directions if you are scheduled for a treatment.
Your Treatment
Your treatments are given in the Infusion Area. This area is designed for our patients receiving
intravenous hydration, chemotherapy, antibiotics or other medical treatments.
Registered nurses will educate you in understanding the effects of your illness and treatment.
They have specialized training to include certification in providing your treatment and can
answer questions for you or your family members. Family and patient teaching is done by the
nurse so that some treatments may be received at home.
Our Short Term Infusion Area is designed for patients who will receive treatments or infusions
that last less than one hour.
7
Medical Oncology
» Your Medical Symptoms or Concerns
Calling our Nurse
If you experience medical symptoms that need immediate attention and cannot wait to
be addressed until your next scheduled appointment, please call our office (see page 4
for phone numbers). You will speak to our operator and a registered nurse will return
your phone call. Our nurses are highly experienced in oncology care and will help
manage your symptoms directly. They will work closely with your physician to make
sure your needs are met.
Prescription Refills
» Please obtain your refills during physician visits. Please prepare a list of the refills
you will need prior to your appointment. Then, give your list of refills to your
physician during your visit.
» We refill prescriptions during office hours only. Please allow a 24 hour turn
around for all prescription requests.
» If you will be running out of your medication prior to your next scheduled visit,
have your pharmacist call in the prescription request to our office. (Refer to page
4 for our phone numbers)
» Prescriptions for narcotic medications require a written prescription from your
physician and must be picked up at our office. A 24 hour advance notice is
required. These prescriptions cannot be called in to your pharmacy.
» For your convenience, prescriptions may be purchased at our Clearview Cancer
Institute Pharmacy (Russel Hill Location only), Monday - Friday, 8:30 a.m. 5:30 p.m. (closed daily for lunch from 12:30 p.m. - 1:30 p.m.), (256) 327-5900.
Helpful Treatment Information For You
» When you are receiving chemotherapy treatments, drink at least 8-12 eight-
ounce glasses of fluids the day prior to treatment, the day of treatment and the
day after treatment, unless instructed otherwise by a physician or nurse.
» Dress in layers such as sweaters or jackets which may be removed if you become
warm or put on if you become cold.
» If you are cold, ask a volunteer for a blanket from our blanket warmer.
» Wear front button shirts if you have a central venous catheter (port) which needs
to be used for your treatment.
» Bring only one family member (13 years of age or older) or friend during
your treatment.
» Please avoid bringing foods with strong odors into the infusion area.
» Please avoid wearing strong smelling perfumes/lotions so as to be considerate
to other patients’ sensitivities.
» Our patients are offered small snacks and beverages at no charge from our
hospitality cart that is staffed by our volunteers. We also have vending and soda
machines available for you or your family members in our downstairs break room.
Please ask a staff member for directions.
8
Medical Oncology
Our Imaging Services (Russel Hill Location Only)
Clearview Diagnostic Imaging
Our Imaging Center conducts the studies needed to monitor your cancer and its response
to treatment. It is important when having imaging studies to wear comfortable clothing and
remember to bring a list of all the medications you are currently taking. Please note that your
timeliness prevents delay or possible re-scheduling of your tests.
Please notify our staff if any of the following apply:
» You are diabetic
» You are claustrophobic
» You have kidney problems or other major medical problems
» You are currently under treatment
Preparing for your Imaging Services appointment:
» Most imaging studies require special patient preparation prior to the study.
There are printed instruction sheets available to you.
» Please verify your pre-test preparations: (256) 705-4294
» You will be called the day before your appointment to confirm the date and time of
your appointment.
The day of your Imaging Services appointment:
» Upon arrival at Clearview, come directly to the entrance to Clearview Diagnostic
Imaging (located on the 1st floor on the right/north end of the building). There is no
need to sign in at the front desk in the main lobby. Parking is available near the imaging
center entrance for your convenience.(Russel Hill location)
» Parking is available near the Imaging Center side entrance for your convenience.
Some of the most common tests we do are as follows:
X-ray - an X-ray (radiograph) is a painless medical test that helps physicians diagnose and
treat medical conditions. Radiography involves exposing a part of the body to a small dose
of ionizing radiation to produce pictures of the inside of the body. The x-ray process takes
approximately 10 minutes, unless it is a skeletal survey which takes 45 minutes.
MRI - MR Imaging (MRI) uses a powerful magnetic field, radio waves and a computer to
produce detailed pictures of organs, soft tissues, bone and virtually all other internal body
structures. MRI does not use ionizing radiation (X-rays). Some types of MRI require the
administration of a contrast material, gadolinium. Gadolinium does not contain iodine and
is less likely to cause an allergic reaction. The MRI process takes approximately 1 hour.
Ultrasound - Ultrasound imaging, also called sonography, involves exposing part of the body
to high-frequency sound waves to produce pictures of the inside of the body. Ultrasound
exams do not use ionizing radiation (X-ray). Because ultrasound images are captured in realtime, they can show the structure and movement of the body’s internal organs, as well as blood
flowing through blood vessels. The ultrasound process takes approximately 30 minutes.
continued...
9
Medical Oncology
CTScan - Computed Tomography is an imaging method that uses x-rays to create crosssectional pictures of the body. During the test you will lie on a table that is hooked to the
CT scanner. The scan lasts less than a second and takes a picture of a thin slice of the organ
or area being scanned. An iodine dye is often used to make structures and organs easier to
see. You may be asked to drink an oral contrast if we are scanning your abdomen or pelvis.
The CT scan process takes approximately 20 minutes.
PETScan - Positron Emission Tomography is a nuclear medicine imaging technique which
produces a three dimensional image allowing a doctor to look at a body organ from every
angle and detect potential problems. A short-lived radioactive tracer isotope is injected into a
vein. There is a waiting period while the metabolically active molecule becomes concentrated
in tissues of interest. The entire process takes approximately 2 to 2-1/2 hours.
NuclearM edicine - uses imaging tests to produce pictures of both the body’s anatomy
and functions. Sophisticated instruments detect energy given off by very small amounts of
radioactive material given to the patient intravenously or by mouth. Nuclear medicine differs
from most other imaging in that the tests primarily show the physiological function of the
system being investigated as opposed to the anatomy. The most common tests include bone
scans, MUGA scans, and liver/spleen scans.
NOTE: All times listed for imaging scans are approximate. Actual duration of scan is dependant
on the body system being imaged.
Receiving Results
You will receive the results of your imaging studies at your next scheduled appointment.
During that appointment our physicians will explain to you in detail the results of your
studies and answer any questions that you may have regarding the studies.
10
Medical Oncology
Our Other Cancer Care Services
Research/Clinical Trials
Clinical trials, conducted in phases, are research studies (involving patents) which determine
if a new treatment is as effective as the standard treatment. We offer the latest clinical research
trials for patients deemed appropriate by their physician. We have a fully-staffed research
department monitoring the trials to ensure patient safety and privacy. Patients participating
in clinical trials will receive the standard of care treatment, with possible additional
treatments. Each trial has certain criteria requirements that must be met prior to patient
participation. Patients will be informed of process, sign a consent form, and only remain on
trial if the treatment is effective and beneficial.
Clearview participates in all phases of clinical trials; however, Phase 1 research trials are only
offered to cancer treatment centers with proven success, experience and credibility. Phase
1 research trials require more oversight/monitoring than other trials and are conducted
in a newly-opened clinical area specifically designed for Phase 1 (second floor, Russel Hill
location). For patients that qualify, these trials offer access to the latest treatments to enter the
drug approval and research process.
If you would like additional information about research at Clearview Cancer Institute, please
see our website, www.clearviewcancer.com or call (256) 705-4224 and ask for the Research
Department.
Genetic Counseling
If you have several family members or multiple generations of relatives who have been diagnosed
with cancer, you may benefit from genetic counseling. Genetic counseling may be available
to our patients and their families, as well as anyone in our community with significant
family histories of cancer. For further information or questions, speak with your physician.
Stem Cell Transplant Services
Clearview Cancer Institute works with Huntsville Hospital to provide this community
service. During this treatment, the patient donates his/her own cells (called stem cells) which
grow important parts of the bone marrow and blood. When enough of these cells have been
collected and stored in a special freezer, the patient receives very high doses of chemotherapy
to kill all the cancer cells. This treatment improves survival for some patients with Multiple
Myeloma, Non-Hodgkin’s lymphoma, Hodgkin’s Lymphoma, and certain leukemias. Your
oncologist will recommend this treatment if he or she feels it will benefit you.
Clearview Cancer Institute Pharmacy (Russel Hill location only)
Clearview Cancer Institute’s Pharmacy at the Russel Hill location is a full-service pharmacy located
on the first floor near the elevators. Our pharmacy is available to anyone in the community
for prescription purchases. The pharmacy is open Monday - Friday, 8:30 a.m. - 5:30 p.m.
(closed daily for lunch from 12:30 p.m. - 1:30 p.m.). Our phone number is (256) 327-5900.
11
»
Gynecologic Oncology focuses on the cancers of the female reproductive tract
including ovarian, endometrial/uterine, cervical, vulvar and vaginal cancers.
Gynecologic Oncologists are cancer specialists who have received additional years
of intensive medical training in the study and treatment of malignancies in the
female reproductive tract. They provide comprehensive medical and surgical care
from diagnosis to completion of treatment, including surgery, chemotherapy,
radiation therapy, biologic therapy and supportive care.
Gynecologic Oncology
13
Gynecologic Oncology
Our Gynecologic Oncology Services
»
Gynecologic Oncologists are cancer specialists who have received additional years of intensive
medical training in the study and treatment of malignancies in the female reproductive tract.
Gynecologic Oncologists deliver state-of-the-art care by individualized treatment plans to
ensure the best outcome for each patient. Surgical options may include minimally invasive
surgery and radical pelvic surgery. Specialized treatment may include:
» Intraperitoneal chemotherapy
» Intravenous chemotherapy
» Individualized molecular guided chemotherapy
» Immunologic/biologic therapy
Gynecologic Oncologists also participate in pathology assessment, genetic counseling,
radiation therapy planning, and chemotherapy treatment.
Things to Know
» Gynecologic Oncology patients are accepted by physician referral only
» Many patients referred to our practice will receive surgery
» Surgical patients will continue regular visits as necessary in our office
» Patients who do not receive surgery will come for follow-up appointments as
necessary or return to their referring physician
If additional treatments are needed, such as chemotherapy or radiation therapy, you
will make your appointment in those departments. These offices are located on the
first floor of Clearview Cancer Institute (Russel Hill location).
15
Gynecologic Oncology
General Information
Calling Our Office
Appointments
When you come to our office for the first time,
please remember to:
» Complete any paperwork you received
prior to your appointment
» Bring the following:
» All insurance cards
» A list of all current medications
(keep a current one with you)
» A friend or family member
» A note pad and pen for taking notes
If you are experiencing medical problems
or have questions, please use the
following guidelines for contacting our
office at any time.
When You Arrive
If you are:
» A new patient
» A patient scheduled for surgery
» A surgical patient who is not undergoing
chemotherapy treatment
» A follow-up patient (after surgery or
have completed all chemotherapy)
-ThenGo directly to the Gynecologic Oncologist’s
offices (Tennessee Valley Gynecologic
Oncology) on the 2nd floor of the Russel Hill
location (CCI Drive).
-OrIf you are a patient currently being treated with
chemotherapy, please follow these directions:
» Always sign in at the front desk
» Have blood drawn IF ordered by
the physician
» Wait in waiting room until called
to exam room or treatment area
» See scheduler after physician visit
to make future appointments
If you are:
» A new patient
» A patient scheduled for surgery
» A surgical patient who is not
undergoing chemotherapy treatment
» A follow-up patient (after surgery or
have completed all chemotherapy)
Please call: (256) 533-6233
If you are a patient currently being
treated with chemotherapy and are
experiencing medical problems,
please call:
Local: (256) 705-4224
Toll free: 1-888-374-1015
Remember to give the following
information when you contact
the office:
» Your name (and/or the name of
the patient)
» The patient’s physician
» The reason for the call
» A working phone number where you
may be contacted
Holiday Schedule
Our offices are closed on: New Year’s Day,
Memorial Day, Independence Day
(July 4th), Labor Day, Thanksgiving Day,
Christmas Eve and Christmas Day
Our Gynecologic Oncology Office:
2nd floor (Russel Hill Location)
3601 CCI Drive
Huntsville, AL 35805
(256) 533-6233
Hours of Operation:
Monday - Friday
8:30 a.m. - 5:00 p.m.
(Closed 12:00 p.m. - 1:00 p.m.)
16
»
Radiation Oncology is a clinical and scientific specialty dedicated to the
management of patients with cancer (and occasionally a few non-malignant
conditions) through radiation, or in combination with surgery and/or
chemotherapy. There are two main types of radiation therapy: external beam
radiation therapy and internal radiation therapy.
External beam radiation is also known as X-Ray therapy and intensity modulated
radiation therapy (IMRT). This type of radiation is administered using a
treatment machine called a linear accelerator. Treatments are typically given in
small daily doses, for several weeks, depending on the total and final dose of
radiation that is planned/prescribed by the Radiation Oncologist.
Internal radiation therapy (also called brachytherapy) is achieved by implanting
“sources or seeds” (small pieces of the radioactive substance) or by using an
implanted device called a “reservoir”, into which a liquid radioactive substance
is injected. This delivers very intense radiation to a small area of the body, thus
limiting the exposure to the normal tissue.
Radiation Oncology
17
Radiation Oncology
Our Radiation Oncology Services
»
Radiation Oncologists specialize in the treatment and management of cancer patients undergoing
radiation therapy. The physician will develop treatment plans, monitor the patient’s progress, adjust
the treatment dosage when appropriate, and treat side effects caused by the radiation therapy.
IGRT is image-guided radiation therapy, a technique which enables the Radiation Oncologist
to locate the tumor before each dose of radiation therapy is delivered.
IMRT is image-guided radiation therapy which allows the Radiation Oncologist to pinpoint
the radiation on the tumor. This technique spares more normal tissue exposed to radiation
during treatment.
MammoSite is designed for the treatment of early-stage breast cancer patients who meet
certain criteria. This specialized treatment consists of 10 treatments within 5 days. MammoSite
will deliver a high dose of radiation to the area most at risk for recurrence. In addition, it
limits the radiation dose to the surrounding normal breast and adjacent tissues, potentially
minimizing side effects.
Prostate Brachytherapy is a treatment for early-stage prostate cancer. This procedure is
an ultrasound-guided implantation of radioiodine seeds into the prostate. It is a one-time
procedure and is performed on an outpatient basis and takes approximately 2 hours.
General Information
Calling the Office
If you need to schedule an appointment, speak to the Business Office, or are experiencing
medical problems, please call:
Local: (256) 880-4464
Toll Free: 1-800-863-0325
Please let our scheduler know if you need to coordinate your radiation appointment with your
chemotherapy appointment.
Please remember to provide the following information:
» The patient’s name (as well as the name of the person calling if other than the patient)
» The patient’s Radiation Oncology physician
» A brief description regarding the reason for your call
All routine calls received during our normal business hours will be returned before 6:00 p.m.
on the same day. Emergency or urgent calls will be returned immediately. Non-emergency
or non-urgent calls will be returned the next business day.
19
Radiation Oncology
Prescription Refill Policy
Our Radiation Oncology Locations
Our office policy does not allow us to refill
prescriptions after office hours or on weekends.
Due to medical and legal considerations, we
can refill prescriptions during office hours only.
This strict policy allows us to maintain accurate
records and avoid inappropriate refills. If you
will be running out of your medication prior to
your next scheduled visit, have your pharmacist
call in the prescription refill request to our
office. Please allow at least a 24 hour turnaround. Prescriptions for any type of narcotic
will require a written prescription from the
physician and must be picked up at our office.
Narcotic prescriptions cannot be called in.
Russel Hill location
3601 CCI Drive
Huntsville, AL 35805
(256) 327-5800
In the event that you need to call our office
and request a prescription refill, please provide
the receptionist with complete and accurate
information, such as:
» Patient’s full legal name
» Patient’s date of birth
» The name of the patient’s Radiation
Oncologist
» Location at which you are receiving
treatment
» Name of drug and dosage needed
» Pharmacy name and phone number
» A phone number where you
may be reached
Business Oﬃce/Billing Department
Our billing department will file your insurance
for you. If you have a cancer policy, please
provide this information to the receptionist.
In the event that your insurance changes,
please provide this information along with
a copy of your new card to the receptionist.
Office visit co-pays are due at the time of
each visit.
20
Hours of Operation:
Monday - Friday
8:00 a.m. - 5:00 p.m.
Treatment Hours:
Monday - Friday
7:00 a.m. - 4:00 p.m.
Blackwell Medical Tower
201 Sivley Road, Ground Floor
Huntsville, AL 35801
(256) 265-6590
Crestwood Medical Complex
One Hospital Drive, First Floor
Huntsville, AL 35801
(256) 880-4464
»
Clearview Cancer Institute wants you to be well informed with the most recent
news and information about cancer care.
For the latest Cancer News Headlines visit: www.clearviewcancer.com
Cancer Resources
21
Cancer Resources
Social Workers
Our staff includes licensed, certified social workers who provide short-term counseling.
They address such issues as emotional support, financial resource planning, and prescription
assistance. In addition, they provide guidance with advance directives, medical power of
attorney, living wills, and community resources.
Support Groups
We encourage you to attend one of the many support groups available to you. A brochure
listing all available support groups, location and meeting times, may be found in the pocket
of this handbook.
Education Resources
Clearview Cancer Institute’s website, www.clearviewcancer.com, offers patient information
and education. Recent cancer news, upcoming cancer education events and registration
information are also available on our website.
The American Cancer Society
» www.cancer.org, 1-800-ACS-2345 (1-800-227-2345)
» Offers a variety of services to patients and their families. It also supports research,
provides printed materials, and conducts educational programs.
CancerCare
» www.cancercare.org, 1-800-813-HOPE (1-800-813-4673)
» Offers free support, information, financial assistance, and practical help to people with
cancer and their loved ones.
fertileHOPE
» www.fertilehope.org, 1-888-994-HOPE (1-888-994-4673)
» Dedicated to helping people with cancer faced with infertility.
National Oral Health Information Clearinghouse
» www.nidcr.nih.gov, (301) 402-7364
» A service of the National Institute of Dental and Craniofacial Research that provides
oral health information for special care patients.
The National Cancer Institute (NCI)
» www.cancer.gov, 1-800-4-Cancer (1-800-422-6237)
» Answers questions about cancer, clinical trials, and cancer-related services and helps
users find information on the NCI website.
The National Family Caregivers Association (NFCA)
» www.nfcacares.org, 1-800-896-3650
» Provides information, education, support, public awareness and advocacy for caregivers.
The Wellness Community
» www.thewellnesscommunity.org, 1-888-793-WELL (1-888-793-9355)
» Provides free psychological and emotional support to people with cancer and their families.
23
Cancer Resources
Volunteer Services
Cancer treatment can be stressful for our patients and their families. Our volunteers provide
hospitality, administrative and patient support services. If you would like to volunteer at any of
our offices, please contact our Volunteer Director at (256) 327-5602.
Our Chapel (Russel Hill Location Only)
The Chapel, located on the first floor, near the elevators, offers a place of quiet time for people
of all faiths. Open daily, Monday - Friday, you are welcome to use the Chapel for meditation and
prayer.
Parking Attendant/Wheelchairs
An attendant is available at the front door to assist you (Russel Hill and Crestwood locations).
Please drive to the front entrance to obtain assistance. At our Russel Hill Office, our attendant
is available to pick you up in the parking lot upon request. Wheelchairs are also available at the
main entrance of all our locations.
Outpatient Medical (2nd Floor, Russel Hill Location)
Huntsville Hospital Outpatient Medical Clinic is located on the 2nd floor of the Russel Hill
location. Their mission is to support Clearview Cancer Institute by providing a convenient,
on-campus location for patients to receive transfusions of blood and blood products, such as
platelets, plasma, and immunoglobulins.
24
»
This section contains answers to some commonly asked questions about
policies, procedures and other aspects of Clearview Cancer Institute. Maps
and driving directions to all Clearview Cancer Institute locations are also
included in this section.
FAQs
25
Frequently Asked Questions
»
Our Clearview Cancer Institute team recognizes that this is a difficult time for you.
The following are some guidelines to assist in your care.
Treatment Considerations
If I am having chemotherapy and radiation at the same time, can I coordinate both
appointment times?
» We will make every effort to help you schedule your chemotherapy appointment as close
to your radiation appointment as possible. Please let us know if you are having radiation
treatment.
Are there any special guidelines regarding fluid intake?
» When you are receiving chemotherapy treatments, increase fluid intake to at least 8-12
eight-ounce glasses of fluids the day prior to treatment, the day of treatment, and the day
after treatment (Unless otherwise instructed by your physician or nurse).
What vitamins, medications, etc. am I allowed to take while undergoing chemotherapy treatment?
» Please consult your physician as every patient’s care is individualized.
How should I dress for my appointment?
» Dress in layers such as sweaters or jackets which may be removed if you become warm
or put on if you become cold.
» Wear front button shirts if you have a central venous catheter (port) which needs to be used
for your treatment.
Can I wear perfume or cologne to my appointment?
» Strong smelling perfumes or lotions are discouraged due to other patients’ sensitivities.
Are there any foods I should avoid eating?
» Please avoid foods with strong odors.
Can I bring my own food into Clearview Cancer Institute?
» Yes, but please avoid foods with strong odors. Be sensitive of other patients around you.
» Our patients are offered small snacks and beverages at no charge from our hospitality cart
that is staffed by our volunteers. There are also vending and soda machines available for
you or your family members in our downstairs break room. Please ask a staff member
for directions.
Children and Visitors/Infection Control
Can I bring family and/or friends with me during my appointments or treatments?
» Only one family member (13 years of age or older) may be allowed to sit with a patient
during treatment. However, in some of our office locations, visitors will not be allowed to sit
with patients during treatment due to space limitations.
Is there a minimum age requirement for children accompanying a patient?
» Due to the compromised auto-immune systems of our patients we request that
young children DO NOT visit the facility.
» Children under 13 years of age are not allowed in treatment areas.
27
Frequently Asked Questions
What should I do if my friend or family member who usually accompanies me to my visit is
sick with a cold or mild infection on the day of my appointment?
» Since many of our patients are especially susceptible to infections, we ask that those
with even mild infections, such as a cold or sore throat, not accompany patients to
the office.
» Our volunteers are available to visit with you, provide snacks and assorted beverages,
movies, magazines or books on tape to make your stay as comfortable as possible.
Prescription Refills
What do I do if I forgot to ask for a prescription refill during my appointment with my physician?
» We ask that you prepare a list of refills you may need ahead of time and give it to your
physician during your office visit.
» However, if you will be running out of your medication prior to your next scheduled visit,
have your pharmacist call in the prescription refill request to our office.
Where may I pick-up my prescription refills?
» You may pick up handwritten prescriptions at the front desk of each facility.
Russel Hill (main) ...... 8:00 a.m. - 5:00 p.m.
Decatur ...........................8:00 a.m. - 4:00 p.m.
Crestwood .......................8:00 a.m. - 4:00 p.m.
Business Oﬃce/Payments for Services
How do I pay for my visit?
» Co-pays are due at the time of your visit. Our billing department will file your insurance
for you. Clearview Cancer Institute accepts the following as payment: cash, check, VISA
and MC. (VISA and MC may only be used if you have the 3 digit PIN number on the
back of your card.)
Who should I notify if I have a cancer policy?
» The business office should be notified that you have a cancer policy, (256) 705-4224 or
toll free 1-888-374-1015.
Medical Records
How do I make sure that my primary care doctor is notified of my progress?
» Please let your Clearview physician know of any doctors that you wish to be notified
of your progress. Our Medical Records Department will need each doctor’s name,
address, phone and fax number to receive regular updates of your progress.
I need a copy of my medical records. How long does it take to get a copy of them?
» Please allow 1-2 days for processing this request.
I requested same day laboratory copies. How do I obtain those?
» They may be obtained prior to leaving the office. Ask your physician during your appointment.
Cell Phone Usage
Can I use my cell phone at your facility?
» Limited cell phone use is allowed in all areas. Please be considerate of those around you.
28
continued...
Frequently Asked Questions
How Can I Help?
The Russel Hill Cancer Foundation (RHCF) is a local foundation established to support new
and innovative cancer research, as well as provide education and outreach programs. Your gift
to RHCF will make a difference in the lives of cancer patients now and in the future. For more
information, call (256) 698-3770 or visit www.russelhill.org.
Your gift to The Robin Lanier Stewart Memorial Fund will help provide financial assistance to
local cancer patients who need help paying for medication and transportation costs associated
with their treatment. For more information, call (256) 265-8077.
What is Clearview’s Holiday Schedule?
All Offices Are Closed On:
• New Year’s Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
29
Maps and Directions
Indicates Clearview
Cancer Institute
Location
Russel Hill Location (Huntsville)
3601 CCI Drive • Huntsville, AL 35805
Jordan Lane
565
Governors Drive
R
14th St
D
TU
ECA
CCI Dr
kwy
N. Mem P
e
es Av
Holm
From Memorial Parkway
NORTH
West on Governors Drive; right on
14th Street; left on CCI Drive.
From I-65
431
231
East on I-565; take exit 17B Governors Drive; left at 14th Street; left on
CCI Drive.
From Scottsboro
Bob Wallace Ave
Take 72 West to I-565 West; take
Jordan Lane exit; right on Jordan;
right on Holmes; right on 14th
Street; right on CCI Drive.
Crestwood Location (Huntsville)
One Hospital Drive, Suite 400 • Huntsville, AL 35801
port Dr
One Hospital Dr
y
Pkw
em
S. M
SW
Chateau Dr
231
White
s
Whitesburg Dr S
From Highway 231 (Memorial Pkwy)
CRESTWOOD
MEDICAL CENTER
NORTH
Travel East on Airport Road, turn left on One
Hospital Drive, enter Crestwood Medical
Center parking lot. Clearview Cancer Institute
is in right side medical tower (connected to
Crestwood Medical Center).
Airport Rd SW
Decatur Location
310 8th Avenue • Decatur, AL 35601
20 W
ils
La
on
fa
ye
St
tte
NW
St
re
et
Walnut Dr
31
8th Ave
6th Ave
Cherry Dr
30
From Huntsville
20
72
31
72
h
8t
e
Av
NORTH
Te
nn
es
se
eR
ive
r
Ch
ur
ch
St
NE
(via I-565 West)
Take I-565 West toward Decatur, continue under I-65,
merge with US 31 South, continue across River Bridge.
Just past 2nd light, take left on Lafayette Street, Clearview
Cancer Institute office is on left just past Motel 6.
From Athens
(via US 31 South)
Take US 31 South toward Decatur, continue across River
Bridge. Just past 2nd light, take left on Lafayette Street,
Clearview Cancer Institute office is on left just past Motel 6.
In Decatur
From 6th Avenue North (US 31) heading toward river, take
right on Lafayette Street (just before Church Street), Clearview Cancer Institute office is on left just past Motel 6.
Maps and Directions
Locations (continued)
Indicates Clearview
Cancer Institute
Location
Athens-Limestone Hospital Location
700West Market Street, 3rd Floor • Athens, AL 35601
NORTH
ATHENS
West Market St.
et
Stre
gton
s
n
ow
shin
rry
.
St
Br
Hine St. South
t Wa
Wes
Fe
S. Jefferson St.
45
East Forrest Street
2 72
31
3
Parking
Please park on the west side of the hospital in the Emergency Room Parking area.
Entering ALH
• Please use the doors located between Admitting and the Emergency Department
labeled Cardiovasculr Clinic.
• Go through the doors located in the Primecare waiting area.
• Take the first elevator on the right.
• Go to the 3rd floor. You will be facing the Oncology Clinic when you step oﬀ
the elevator. Go to the glass section window and sign in.
Scottsboro Location
911 South Broad Street • Scottsboro, AL 35768
W. Willow St
E. Willow St
72
S. B
roa
dS
t
Public Library
NORTH
31
Appt. Date
» Contacts
Notes