Annual Report 2011 1
Annual Report 2011 Annual Report 2011 1 Annual Report 2011 Mission Statement Established in 1980, the Urban Resource Institute (URI) is committed to the identification and reduction of major psychosocial failures impacting the economically indigent New Yorker. Through research, advocacy, and delivery of vital human services, URI helps hundreds of abandoned and devastated individuals move through a process of self-reclamation. After more than 30 years of service to the community, the URI mission continues to be as vital today as it was at its inception. URI strives to model important social ideals resonating at the heart of our civil society. Our values, concretely displayed through our programs, are grounded in the belief that all people, especially the least among us, are entitled to pursue and share the opportunities of an open society. Contents Message from Chair............................................................................2 Board of Trustees.................................................................................3 About the Urban Resource Institute......................................................4 Programs and Services........................................................................5 Client Quotes.......................................................................................6 Domestic Violence...............................................................................7 Survivor Story......................................................................................8 Survivor Story......................................................................................9 Alcohol and Addiction........................................................................10 Developmentally Disabled..................................................................11 Staff Highlight....................................................................................12 Program Funding Sources..................................................................13 Financials..........................................................................................14 The 2011 URI Annual Report is a publication of the Urban Resource Institute. Client images used in this report are representations of URI’s clients. Message from Whittaker Mack III Chair, Board of Trustees Dear Friends and Supporters of Urban Resource Institute: On behalf of the Board of Trustees, we would like to thank you for your continued support. We have experienced another successful year at Urban Resource Institute, reaching more than 1,700 persons in need through our direct human services and community outreach efforts. As we acknowledge the accomplishments of the present, we are mindful of our rich history. For the past 32 years, the Urban Resource Institute has provided health and human services throughout Manhattan, Brooklyn, and Queens to victims of domestic violence, including shelter, legal, and advocacy support; services for persons with disabilities such as housing, training, and employment programs; in addition to programs for addiction and alcoholism. We are very proud of this work and celebrate our past achievements. As we recognize our history, we must also plan for our future. As with life, growth and change is imminent, and to be best prepared, we are currently planning several major changes at the Urban Resource Institute to remain appropriately positioned and competitive within our industry. The Urban Resource Institute has historically been under common leadership and shared resources with the Addiction Research and Treatment Corporation (ARTC). With impending legislation and environmental shifts, it is now time to change this shared structure. In the coming year, the Urban Resource Institute will separate from ARTC and become an independent organization. To best prepare for these significant changes and to develop the best structure for the future, the Board of Trustees is currently focused on a comprehensive organizational and strategic planning process. We will evaluate operational and governance strategies and tactical positions, and we will conduct a national search for the executive who will lead the Urban Resource Institute. This is an exciting time for the organization. We understand these are substantial organizational changes, and we look forward to sharing with you the details and results in the coming months. We encourage you to read this annual report and gain a better understanding of our mission. For additional information about the Urban Resource Institute, please visit our website: www.urinyc.org. Whittaker Mack III Chair, Board of Trustees 2 “As with life, growth and change is imminent, and to be best prepared, we are currently planning several major changes at the Urban Resource Institute…” Annual Report 2011 Board of Trustees Whittaker Mack III, MBA Vice President Chase Investment Services Corp. JP Morgan Chase Chair Horace Morancie, BCE, MSc Retired United States Consulate General Vice Chair Leonard Ferguson, MBA Retired Empire City Subway Co. LTD. Verizon Communications NY Inc. Secretary Vivian Y. Bright Business Administrator Berean Baptist Church Treasurer Brigitte McCray Vice President Programming: Planning, Strategy & Acquisitions Travel Channel Immediate Past Chair John L. Burnett, MBA Director Risk and Compliance Platts, a division of The McGraw-Hill Companies Corinna C. Grant Associate Director Volunteer Services King County Hospital Center Lisa A. Ross, MD Director Anesthesiology, Harlem Hospital Associate Professor of Clinical Anesthesia, Columbia University Carmen Smith Vice President Creative Development and Inclusive Strategies Walt Disney Imagineering and Parks and Resorts Althea Vyfhuis Senior Virology Sales Specialist Janssen Therapeutics, Pharmaceutical Company of Johnson & Johnson, Division of Janssen Biotech, Inc. Renee Jordan Executive Board Assistant Charles F. Gergel Attorney and Partner Cullen and Dykman, LLP Board Counsel 3 About the Urban Resource Institute The Urban Resource Institute was established in 1980 to identify problems impacting the lives of New York City residents and to assist in their resolution. Programs ■ Provide shelter, job training, and legal services to families torn by violence ■ Fight chronic joblessness among persons with disabilities ■ Relocate persons with mental retardation from institutions to group residences ■ Offer outpatient treatment for alcoholism and drug addiction ■ Serve as sites for research and evaluation projects to help identify problems and find solutions URI fulfills its mission through research, client advocacy, and the delivery of vital human services. A non-profit agency dedicated to empowering inner city residents, URI is a multi-service resource and research organization. Today, URI effectively delivers a broad range of health and human services to some of the city’s most severely neglected communities. Services delivered by URI not only meet the most basic needs of customers, but help them gain the skills and strength to move beyond their disabilities and dependencies. Executive Staff Lawrence S. Brown, Jr., MD, MPH, FASAM Interim President Deborah A. Wright, M.Ed. Senior Vice President Division of Resources and Corporate Administration Eddie Lightsey, MBA Senior Vice President Division of Finance Robert E. Sage, Ph.D. Senior Vice President Division of Human Services Program Directors Lorraine Madry, D. Min Senior Director of DV Programs Urban Women’s Retreat Urban Women’s New Beginnings Kenneth McCrae, LCSW Urban Women’s Safe Haven Cyril Jacobs, LCSW Urban Center for Change Kwabena Addae, MPA Urban Center for the Developmentally Disabled Jennifer White-Reid, Esq. Domestic Violence Legal Education and Advocacy Program Teresa Engo, LCSW Marguerite Saunders Urban Center for Alcoholism and Addiction Services Rosalind Nixon, MPA Linden House, Beny J. Primm Residence Ferndale House 4 Studio1One/Shutterstock.com Annual Report 2011 Programs and Services michaeljung/Shutterstock.com Lichtmeister/Shutterstock.com Andy Dean Photography/Shutterstock.com The Urban Resource Institute Division of Human Services has the day-to-day management responsibility of URI’s programs. The management staff oversees a variety of services such as providing oversight for the successful development, start-up, and maintenance of daily operations; as well as the integration of enhancement activities for all human services programs. 5 What Clients Say About Urban Resource Institute “If I had a friend that needed help, I would recommend this shelter.” “Thank you for the support.” “The staff here is helping me to become a much stronger person.” “I love this place. I have met some of the most beautiful people.” “This is a life encouraging experience.” “I sleep so well at night now.” “My children are happy. I feel proud of my choice to ask for help.” “This is my first step to know how to fight in life and always think positive and stay positive; I’m learning how to be a strong woman for my life.” “I think this is a wonderful shelter. My son and I are very happy here and feel safe.” 6 Rob Marmion/Shutterstock.com Andresr/Shutterstock.com “I am very safe staying here.” Annual Report 2011 Domestic Violence Programs The Urban Resource Institute manages four domestic violence shelters: three emergency shelters and one transitional shelter for families needing more time to secure alternative housing. Placement in the emergency facilities is arranged through a 24-hour hotline, where staff provides counseling, referrals, and community outreach and education. Shelter residents are provided with comprehensive social services such as individual counseling; support groups; childcare; vocational, educational, and recreational services; legal advocacy; domestic violence education; and ongoing assistance to support the healing process. For the children residing in the facilities, URI offers activities including after-school programs; on- and off-site cultural and recreational activities; teen relationship groups; and preschool activities for the younger children. In the emergency shelters, therapy is also provided by a qualified Child Therapist to assist children in coping with the trauma associated with domestic violence. 2011 Program Highlights Domestic Violence Shelters ■ Served 1,538 women and children ■ Developed rooftop playground for children complete with eight-foot fence and matting ■ Emergency shelters operated at an average of a 96.5% utilization rate; among the highest utilization rates in New York State Working Women’s Internship Network ■ Provided professional and work readiness skills to shelter residents ■ 41 Intern placements Sixth Annual Domestic Violence Conference ■ More than 230 attendees from tri-state area ■ Held at King County Hospital in Brooklyn ■ Topics focused on the economic barriers facing domestic violence victims Domestic Violence Legal Education and Advocacy Program (LEAP) ■ Served 265 clients conducting 619 total legal consultations ■ Filed 33 immigration petitions with the U.S. Citizenship and Immigration Services 7 Mary’s Story: A New Beginning Mary fled to New York after the abuser tracked her down at a shelter in her home state. She entered one of the URI shelters with her children. Because Mary did not have legal status in the U.S., she feared the abuser, a U.S. citizen, would take her children and have her deported back to Haiti. She was especially concerned in light of the devastating earthquake that occurred in Haiti in January, 2010. While in shelter, Mary was referred to the Domestic Violence Legal Education and Advocacy Program (LEAP). After assessing her situation, LEAP realized that Mary did not qualify for a self-petition under the Violence Against Women Act, because she and the abuser were not married. Mary also was not eligible to apply for a U visa because when she fled from her home state, her court cases were dismissed. After careful review, LEAP determined that Mary qualified for Temporary Protected Status (TPS), a status designated by the Secretary of Homeland Security recognizing that nationals of certain countries are unable to return home safely due to temporary conditions, such as ongoing armed conflict or environmental disasters. LEAP prepared and filed a TPS petition for Mary, which was approved. She was also granted a work permit and qualified for medical benefits. Mary can now work and support her family. In 2011, URI’s four shelters provided services to 1,538 clients: 540 women and 923 children Donations URI domestic violence shelters were the recipients of generous donations from several donors. These included representatives from the Major League Baseball (MLB) Players Association, who donated tickets to a game and arranged for the children to meet the players and receive autographs, souvenirs, and food. In addition, LINKS, a professional group of women, made monetary donations and donated new computers, televisions, printers, and other supplies. The NYC Department of Education, religious institutions, college students, law students, and other individuals donated toys, women’s and children’s clothing, gifts, televisions, school supplies, and more. A group of teenagers called “The Giving Circle” made cash donations ranging from $100 to $2,500. 8 michaeljung/Shutterstock.com Survivor Stories Annual Report 2011 Survivor Stories Pattie’s Escape From Abuse Pattie was told by her parents that a marriage had been arranged for her, which is common in their Hindu culture. Pattie married Vin in Guyana after knowing him for only a few days. Within the first year, Pattie gave birth to a son. Vin, a U.S. citizen, started the immigration process so that Pattie and their son could come live with him in America. Unfortunately, when Pattie arrived to the U.S., she learned that Vin was controlling and violent. She was not allowed to leave the home nor use the telephone. He would lock her inside the apartment, beat her with a belt, and frequently push her around. After he held a knife to her throat and threatened to kill her, she escaped from the abuser. She stayed with family until they pressured her to return home. The abuse continued. She escaped again and later entered a URI shelter. Pattie participates in counseling and other supportive services at the shelter, and her self-esteem and self-confidence have improved. ffoto29/Shutterstock.com She travelled to Albany with URI staff and other survivors for Legislative Awareness Day, and lobbied for laws that would improve the lives of victims of domestic violence. Pattie also received help from the Domestic Violence Legal Education and Advocacy Program (LEAP), because the abuser had not completed the immigration process. LEAP filed U visa cases for both Pattie and her son. National Domestic Violence Awareness Month Once again on October 3, 2011, President Barack Obama declared October as National Domestic Violence Awareness Month. ■ One in every four women will experience domestic violence in her lifetime.1 ■ Almost one-third of female homicide victims reported in police records are killed by an intimate partner. 2 These statistics are even more sobering when we consider that domestic violence often goes unreported. With the help of our Domestic Violence Legal Education and Advocacy Program (LEAP), research initiatives, and Domestic Violence Seminars, we hope to put an end to this epidemic. 1. National Institute of Justice and the Centers of Disease Control and Prevention (2000) 2. Federal Bureau of Investigation, “Crime in the United States, 2000,” (2001) 9 Research and Evaluation Unit Research and Evaluation informs survivors, advocates, and service providers about issues related to domestic violence. The Unit also continues to investigate, present and publish major findings from its studies. As a result of its ongoing work, this program has become recognized as one of the leading authorities in Domestic Violence Research within the New York City Area. Copies of URI’s presentations and publications are available by contacting URI’s Lewis E. Bingham National Domestic Violence Library and Clearinghouse at www.ndvl.org. Presentations of findings were made at the following conferences: ■ Posttraumatic Stress Disorder (PTSD) Symptomatology and Parenting Stress in Women Exposed to Domestic Violence, presented at the Annual Convention of the American Psychological Association in Washington, D.C., and at the Annual Convention of the American Public Health Association. ■ Presentation submission: The interrelationships between domestic violence exposure, maternal PTSD, and parenting stress— This presentation has been accepted into the Division of Trauma Psychology for 2012 American Psychological Association Convention in Orlando. The relationship between childhood trauma and substance use in domestic violence survivors— This presentation has been accepted at the 2012 College on Problems of Drug Dependence Annual Scientific Meeting. Alcoholism and Addiction Services The Marguerite T. Saunders Urban Center for Alcoholism and Addiction Services (MS-UCAS) program is licensed by the New York State Office of Alcoholism and Substance Abuse Services to provide out-patient chemical dependency services to those who are dependent on alcohol and/or other drugs. The program currently provides specialized individual counseling, group counseling, and case management, in areas related to poly-drug abuse, particularly to those who are maintained on methadone, but who abuse alcohol and/or other drugs. Lunch is provided daily to patients attending the program, and transportation reimbursement is provided to those who are eligible for this subsidy. Monthly Continuous Quality Improvement (CQI) Audits and Utilization Reviews are an integral component of the program. 2011 Program Highlights ■ Provided services to approximately 71 patients. ■ MS-UCAS applied and was approved as a site to deliver Recovery Care Management (RCM) Services to recovering substance abusers. As part of the New York Service Opportunities for Accessing Recovery Successfully (NYSOARS), RCM’s are responsible for determining eligibility for services, screening, and assessment, referring participants to support services with monthly follow-up to determine the status of the referrals. ■ This OASAS grant will be funded over the next four years, and is intended to improve access to treatment and needed community and faith-based recovery support services. Approximately 50 participants were enrolled at MS-UCAS between July and December 2011. Housing was the service most requested by participants. 10 Annual Report 2011 Services for the Developmentally Disabled The Urban Center for the Developmentally Disabled (UCDD) program is contracted by the NYC Department of Health and Mental Hygiene to provide services to individuals diagnosed as having a primary disability of mental retardation, resulting in impairment to mental, social, and vocational functioning. UCDD trains and places consumers in unsubsidized employment, and provides continual support, including counseling, case management, and on-site job coaching. Services leading up to employment include Community Based Work-Site Assessment designed to evaluate consumers in ‘real work’ settings. On successful completion, a consumer then graduates to employment; or is placed in Work Readiness Training for additional preparation. Once employed, job-coaching is provided to facilitate achievement of work competence, adjustment, and retention. Consumers are provided with a daily stipend to subsidize lunch costs, and to assist with transportation to and from the work site. 2011 Program Highlights ■ UCDD continues to experience an increase in sponsorship of consumers by the NYS Adult Career and Continuing Education Services – Vocational Rehabilitation (ACCES-VR) formerly known as VESID. There were 20 new sponsorships as compared with 9 in 2010. ■ 11 individuals were placed in competitive employment, and all have reached the maximum retention of more than 90 days. ■ Levels of service during 2011 were 1313, 17% above the threshold level set by the NYC Department of Health and Mental Hygiene. ■ UCDD received the highest performance levels rating since its inception during its annual audit—5’s in all 16 categories—with no deficiencies. The program received the maximum 3 year recertification. Urban Resource Institute Intermediate Care Facilities URI has two Intermediate Care Facilities, Linden House and the Beny J. Primm Residence, located in the borough of Queens, providing group home services to 25 consumers diagnosed with mental retardation ranging from mild to profound. Fourteen consumers reside at Linden House, while 11 are housed at the Beny J. Primm Residence. Twenty-four hour care is provided with an extensive array of services, including medical, daily living skills, nutritional, recreational, and vocational. Consumers are transported to their day treatment, habilitation, vocational programs, and recreational activities daily. Individualized Residential Alternative The Individualized Residential Alternative is home to eight consumers who were assessed as needing an environment less restrictive than that of the intermediate facilities. These consumers receive similar comprehensive services, but they participate more fully in their care and in the community. 11 Staff Highlight Jennifer White-Reid Program Director, Domestic Violence Legal Education and Advocacy Program (LEAP) Ms. White-Reid is responsible for the design, coordination, and delivery of legal services offered to victims of domestic violence residing at URI’s shelter programs. She received her Bachelor’s degree in Psychology from New York University and her law degree from Fordham University School of Law. Tell us about your position, what does your work at URI involve? Recognizing how critical legal resources are to escaping an abusive relationship, in 2006, URI created LEAP. The program offers victims of abuse easier access to legal support and services because we provide free assistance on-site at the shelters. Because our clients have been forced to flee from their homes to escape the abuse, I see how they experience trauma as a result of both the violence and homelessness. The intersection of these two factors creates a variety of complex legal issues. We regularly advise clients on how to navigate the criminal justice system, how to defend against a batterer seeking custody or visitation, how to apply for child support, and how to repair credit. We also counsel and assist clients in need of help with orders of protection, divorce, public benefits, housing court, tax problems, and immigration. What made you commit to this particular field? Growing up as a young African American in New York City, I witnessed first-hand how minority communities face unique challenges. I saw how people of color are disproportionately represented in the criminal justice system and plagued by cycles of poverty. I recognized early on that there is an urgent need for committed people of color to actively participate in our communities to help solve these social justice problems. I have always been interested in working on issues that impact women and children, especially domestic violence. I chose to pursue a career in law, specifically public interest law, because it would allow me to have a greater role in shaping policies and practices, and would provide the skills to make significant changes in people’s lives. What has been one of your proudest accomplishments at URI? My experience at URI has been an enriching one—both in terms of client direct services and the ability to raise awareness of domestic violence in the community. One of my proudest accomplishments has been the mentoring relationships we have developed with law students and college students who have interned with LEAP over the past five years. I am particularly proud of our partnership with John Jay College’s Vera Fellows Program. We have a responsibility to educate and train the next generation of leaders. I feel that LEAP has had a significant impact on the mentees’ career paths, and trust that as they advance in their professions, they will share their knowledge about domestic violence with their peers, families, and communities. What keeps you motivated? The resilience in our clients motivates me. Some of the stories our clients share can be overwhelming at times. I am reminded that they lived through this experience and found a way to continue their lives and find success and happiness. Whenever I get frustrated, I think about clients like “Marie” who overcame a history of abuse at the hands of both her father and her husband. She is now a legal permanent resident with her own apartment and a full-time job. She calls me every year around my birthday to wish me happy birthday and to say thank you. 12 Annual Report 2011 Beny J. Primm Residence 41-49 Benham Avenue Elmhurst, New York 11373 New York State—Office for People with Developmental Disabilities Ferndale Individualized Residential Alternative 145-43 Ferndale Avenue Jamaica, New York 10031 New York State—Office for People with Developmental Disabilities Linden House 155-19 Linden Boulevard Jamaica, New York 11373 New York State—Office for People with Developmental Disabilities Marguerite T. Saunders Urban Center For Alcoholism and Addiction Services 937 Fulton Street Brooklyn, New York 11238 New York State Medicaid Title XIX Urban Center for the Developmentally Disabled 494 Dumont Avenue Brooklyn, New York 11211 New York City—Department of Health & Mental Hygiene Urban Women’s New Beginnings P. O. Box 450 New York, New York 10031 State of New York—Department of Social Services Urban Women’s Retreat P.O. Box 804 New York, New York 10037 State of New York—Department of Social Services Urban Center For Change P.O. Box 120200 Brooklyn, New York 11211 State of New York—Department of Social Services Urban Women’s Safe Haven P.O. Box 260057 Brooklyn, New York 11226 State of New York—Department of Social Services Monkey Business Images/Shutterstock.com Funding Sources Rob Marmion/Shutterstock.com Programs 13 Urban Resource Institute and Affiliates Consolidated Statements of Financial Position December 31, 2011 and 2010 20112010 (Restated) Assets Current assets Cash and cash equivalents Restricted cash, patients’ escrow funds Due from funding agencies Medicaid receivable, net of allowance for uncollectible accounts of $292,055 in 2011 and $261,782 in 2010 Prepaid expenses Other current assets Total current assets Property and equipment, net Deferred financing costs, net of accumulated amortization of $766,637 in 2011 and $741,988 in 2010 Assets whose use is limited under bond indenture agreements, held by trustee Due from related entities Total other assets $ 7,190,230 47,395 2,988,083 $ 6,244,393 55,415 2,379,345 2,026,978 157,756 45,955 12,456,397 1,647,409 142,636 43,479 10,512,677 12,479,745 13,172,100 524,800 549,448 988,498 288,533 14,281,576 988,498 1,819,596 16,529,642 $ 26,737,973 $ 27,042,319 $ 263,100 5,163,842 911,942 42,759 28,415 6,410,058 $259,875 4,983,679 237,190 50,738 23,600 5,555,082 107,793 13,771,149 20,289,000 430,922 14,064,208 20,050,212 6,448,973 6,992,107 $ 26,737,973 $ 27,042,319 Liabilities and Net Assets Current liabilities Current maturities of long-term debt Accounts payable and accrued expenses Due to funding agencies Patient escrow funds Other current liabilities Total current liabilities Due to related entities Long-term debt, net of current maturities Net assets Unrestricted 14 Annual Report 2011 Urban Resource Institute and Affiliates Consolidated Statements of Activities Years Ended December 31, 2011 and 2010 20112010 (Restated) Revenue and support Fee for service Grants and contracts Medicaid Title XIX Billing to related entities Contributions Patient fees Interest Other Expenses Shelter Services Urban Center for Developmentally Disabled Urban Center for Alcoholism Services Intermediate Care Facilities/Individualized Residential Alternative General and administration Changes in unrestricted net assets Net assets, beginning of year Net assets, end of year $ 11,320,854 1,223,178 5,588,134 471,707 9,425 231,722 13,228 11,187 18,869,435 11,288,387 1,306,584 5,298,578 1,246,486 20,380 242,728 20,765 49,318 19,473,226 10,635,267 690,665 437,681 10,300,718 959,212 521,875 4,698,244 2,950,712 19,412,569 5,057,010 2,947,339 19,786,154 (543,134) (312,928) 6,992,107 7,305,035 $ 6,448,973 $ 6,992,107 15 Urban Resource Institute and Affiliates Consolidated Statement of Functional Expenses with Comparative Totals for 2010 Year Ended December 31, 2011 Intermediate CareUrban Urban Center Facilities/ Resource for the Center for Individualized Housing Urban Shelter Developmentally Alcoholism Residential General and Development Center for Services Disabled Services Alternative Administration URI Total Fund Change Eliminations Total 2010 (Restated) $690,665 $437,681 $4,698,244 $2,822,091 $19,385,237 $97,658 $30,963 $(101,289) $19,412,569 $19,786,154 Personnel costs $7,773,181 $574,593 $292,566 $3,587,549 $2,550,039 $14,777,928 $ — $ — $ — $14,777,928 $14,624,129 Consultants 223 — — 284,588 38,236 323,047 — — — 323,047 500,766 Data processing — — — — 18,168 18,168 — — — 18,168 18,140 Program/client supplies 39,099 726 7,006 47,087 637 94,555 — — — 94,555 121,183 Legal and accountant — — — — 122,231 122,231 — — — 122,231 117,428 Consumable supplies 34,426 3,879 1,099 8,041 10,658 58,103 — — — 58,103 88,623 Occupancy 731,328 46,840 51,420 92,550 — 922,138 — — (101,289) 820,849 864,851 Telephone 82,445 13,319 13,707 24,978 4,145 138,594 — — — 138,594 133,688 Repairs and maintenance 395,773 7,000 8,913 149,777 641 562,104 — — — 562,104 698,239 Equipment expense and rental 19,399 5,334 5,620 13,645 6,868 50,866 — — — 50,866 61,482 Auto expenses 40,499 — — 71,829 2,968 115,296 — — — 115,296 122,202 Travel 18,858 2,862 189 7,004 7,195 36,108 — — — 36,108 52,203 Insurance 112,288 2,734 478 14,085 15,872 145,457 — — — 145,457 140,487 Interest 713,192 — — 49,987 — 763,179 — — — 763,179 780,380 Client services 55,723 23,053 12,383 4,284 — 95,443 — — — 95,443 92,531 Depreciation and amortization 565,351 9,511 948 143,936 3,877 723,623 97,658 30,963 — 852,244 835,494 Food 135,023 289 12,024 185,790 — 333,126 — — — 333,126 229,015 Subcontract costs — — — — — — — — — — 188,920 Uncollectible claims — — 30,273 — — 30,273 — — — 30,273 28,961 Staff development and recruitment — — — — — — — — — — 877 Miscellaneous expenses 19,748 525 1,055 13,114 40,556 74,998 — — — 74,998 86,555 $10,736,556 16 75 Broad Street, 5th Floor New York, New York 10004 www.urinyc.org 18
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