NORTHERN ADELAIDE SUPPORTIVE CARE
Disability Support for Clients and Families
47 Adelaide Rd Gawler SA 5118 | PO Box 813 Gawler SA 5118
P 08 8523 5499 | F 08 8523 5622 | E [email protected] | M 0409 695 120 (A/ H Emergencies)
www.nasc.com.au
APRIL 2015
NEW RESPITE HOME - OPENING SOON!
NEW RESPITE HOME - GAWLER
COMPANION CARD
We are very excited to announce that we will be
opening a new respite home in Gawler, following
the closure of Wodli at the end of March.
Companion Card is a card issued to people with a
permanent disability who require attendant care
support. The card allows a companion to enter
participating venues and activities free of charge.
Wodli served us well and we certainly enjoyed
providing support and respite for many families
and clients. We plan to continue to provide a high
standard of respite to our current families and
look forward to the opportunity to support many
new families and clients.
The new respite home is conveniently located
next door to the office on 21st Street. The home
will accommodate up to three clients at any one
time and will be serviced by fully trained and
qualified Support Staff.
Planning for renovations is well underway with
the official opening date soon to be advised.
In South Australia, the Companion Card is free
and is valid for ten years.
Phone 1800 667 110 to have a Cardholder
Application form posted out to you or it can be
downloaded from the Publications/Applications
page on http://www.sa.companioncard.asn.au
Companion Card Affiliates
Please see http://www.sa.companioncard.asn.au/
affiliateslist.html for a comprehensive list of
organisations that have formally agreed to accept
the Companion Card.
NASC JACKETS AND
POLO SHIRTS
NATIONAL PUBLIC TOILET MAP
NASC polo shirts and NASC
jackets (as pictured) are available
for purchase with cash (or a pay
deduction on request). Please
contact Larissa at the office for
details.
NASC Polo Shirt $25
(navy, blue or maroon)
NASC Jacket $70 (N ASC w ill
fund $20 reducing the price to
$50). Navy with white.
As part of the National Continence Program, the Toilet Map
provides information on over 16,000 publicly available toilets
across Australia, including accessibility, opening hours and
facilities such as showers and baby change facilities.
Unfortunately, they do not produce printed copies of Toilet
Maps.
Visit the website here: https://toiletmap.gov.au/
The website offers the following:
 Find Toilets - enter a location, address or postcode to find
nearby toilets. Clicking on the toilet in the list displays
additional information about that toilet.
 Plan a Trip - enter a place name or address for the start
and destination of your journey with the option to add
more destinations as well.
 My Toilets - login or register to personalise your Toilet Map
experience including saving maps, trips plans and toilet
information.
WHEELCHAIR
REPAIRS
WORKSHOPS TO ASSIST YOU WITH YOUR NDIS PLAN
Contact Alex at AD
Orthopaedics for Wheelchair
repairs in the north.
Would you like help to prepare for your planning conversation or
the review of your NDIS plan? Are you unsure of what an NDIS
planning conversation might be like?
Alex has over 30 years of
experience and specialises in
the following:
The NDIA are running regular workshops for families and carers
to help them understand NDIS processes including:
Wheelchair repairs, manual
and electric
Custom Wheelchair Seating
Wheelchair Modifications
Daily Living Aid Modifications
Orthopaedic Footwear
Custom Footwear
Footwear Modifications
Custom Orthotics
Conventional Calipers
Explaining how the NDIS works
Providing tools to help identify your child’s goals and aspirations
Elizabeth: Family Pre-planning Workshops
NDIA Northern Office, 47-49 Elizabeth Way, Elizabeth
Workshops scheduled for the Elizabeth office:
Wed 29 April
Wed 13 May
Tue 26 May
Thu 11 June
Wed 24 June
2015
2015
2015
2015
2015
10:00 – 11:30am
10:00 – 11:30am
5:30 – 7:00pm
10:00 – 11:30am
10:00 – 11.30am
No crèche available.
Children welcome under parent supervision.
Please RSVP as places are limited.
Email [email protected] or call (08) 8287 9200. Please
advise of any accessibility requirements.
Custom design to better suit
clients needs.
DVA Provider.
Please contact Alex on
8261 0729 or email
[email protected]
for more information or
enquiries.
NASC provides this information
as it may assist you. We do not
endorse this organisation.
CLIENT SAFETY
OFFICE STAFF
We continue to review Support Staff certificate expiry dates to
conform with the Department of Community and Social Inclusion
(DCSI) regulations and continue to provide the high standard of
care for our clients.
Farewell to Sue. We wish her
well in her future endeavours.
We welcome Jude who has
joined the Client Service Team
as Duty Officer.
Congratulations to Taylor on
successfully acquiring her
Learner’s Permit.
WELCOME TO THE
OLLOWING
Kylie D
Matiah G
Janelle L
Melissa T
Jenny B
Melanie P
Kelsi H
Alicia C
WELCOME TO THE
FOLLOWING CLIENTS
Betty S
Craeg B
FAREWELL TO THE
FOLLOWING PEOPLE
Kane C
Megan Y
Denis D
Brenton T
Trevor H
CONDOLENCES
To the families of Joy L
and Trevor M
SPECIAL MENTIONS
Suspending staff for expired certificates is very disappointing for
clients, difficult for the remainder of client care team and
challenging for office staff to cover shifts, sometimes at the last
minute. Support Staff, please keep your certificates current and
book into update courses well in advance.
RESPITE HOME
TEAM LEADERS
WHS COMMITTEE
We are excited to announce
the team leaders for our
Respite homes.
Congratulations to Tanya M
who is the team leader for the
Gawler respite homes and
Marie W who is the team
leader for Bennett House in
Kadina. Well done!
AFTER-HOURS SERVICE
The After Hours Service is now
being managed by the team at
Clift Close Supported
Accommodation.
Staff are doing a fantastic job
and have support should they
require it. Please feel free to
call our After Hours Service in
an emergency and speak to
our qualified Support Staff.
Phone: 0409 695 120
The WHS Committee has a
new member. We welcome
Byron who has accepted an
invitation to join the
Committee. We look forward
to his support and
contribution.
I recently completed an
additional HSR course
providing information that will
assist NASC as we continue to
promote safety in the
workplace.
Thanks to determination,
along with cooperation from
Support Staff, there are
currently no Support Staff with
expired certificates.
Well done!
Mike - HSR
EMPLOYEE OF THE MONTH
We would like to congratulate our employees of the month for
January, February and March 2015. We thank you for your
dedication and extra effort in providing care
for our clients.
JANUARY - Malisa L
FEBRUARY - Jackie S
MARCH - Wendy L
These staff members have gone above and beyond to provide
care at a level of excellence in the past few months.
Congratulations!
Please visit the office to receive your choice of either
a NASC T-Shirt or a $25 gift card.
HAPPY BIRTHDAY!
JANUARY
FEBRUARY
MARCH
OFFICE BIRTHDAYS
Clients
Support Staff
Clients
Support Staff
Clients
Support Staff
Office Staff
Jason V
Toni A
Dion P
Anthony R
Jane G
Raymond L
Mohsana M
Cynthia R
Tracy S
Sara J
Kerry F
Marie W
Trevor H
Jack W
Lee G
Cheryl B
Judy T
Tina T
Tracey B
Nick G
Leanne H
Sheryl S
Veronica B
Anita H
Malisa L
Layne P
Roland S
Necia T
Jason I
Hannah P
Rouzana A
Stan E
Anne F
Jackie S
Roberta M
Kimberly J
Kim H
Kerry A
Reta - January
Natalie - March
Individuals and families sometimes also have a role in
funding the medical and clinical services, such as out of
pocket expenses, gap payments and private health
insurance fees. The Scheme will not cover these costs.
WHICH SYSTEM ASSISTS WITH REHABILITATION?
HEALTH
Supports the NDIS will Fund in
Relation to Healthcare
ABOUT THE NDIS
The National Disability Insurance Scheme (the Scheme)
is a new way of providing community linking and
individualised support for people with permanent and
significant disability, their families and carers.
The National Disability Insurance Agency (the Agency)
has been established to implement the Scheme.
The Agency will build relationships with mainstream
service providers and the local community. This will
improve their understanding about how they can assist
people with disability.
WHAT SUPPORTS RELATED TO HEALTHCARE WILL
THE SCHEME FUND?
Like all Australians, the Scheme participants are likely to
need healthcare services throughout their lives.
Participants may also have more complex healthcare
needs associated with their disability.
SUPPORTS FUNDED BY THE SCHEME
The Scheme and the health system will work closely
together where a person needs rehabilitation following
an accident or injury.
Where the initial rehabilitation is needed following injury,
accident or other medical event, the support is the
responsibility of the health system. This means that any
surgery or treatment following an injury, accident or
other medical event is not funded by the Scheme.
The health system would provide supports that enable a
person to regain their maximum achievable level of
functioning. This could include, for example, care in a
rehabilitation unit after a spinal cord injury.
The Scheme assists the participant once the health
system has provided these rehabilitation services. The
supports offered by the Scheme may include:
 home modifications, aids and equipment
 personal care and domestic assistance to enable the
participant to live independently in the community
 on-going allied health or other therapies to enable
the participant to maintain their level of functioning.
WHICH SYSTEM ASSISTS WITH EARLY
INTERVENTION?
 items such as prosthetics and artificial limbs (surgery
The Scheme will fund early intervention treatments for
participants which increase their functional capacity. This
includes supports such as a speech therapy and
occupational therapy.
However, if the support is provided after a recent
medical or surgical event, with the aim of improving the
person’s functional status, this support is the
responsibility of the health system. This includes
rehabilitation or post-acute care.
 home modifications, personal care and domestic
WHAT HAPPENS IF THE HEALTH SYSTEM DOESN’T
FUND THE SUPPORTS I NEED?
The Scheme will fund supports that assist a participant
to undertake activities of daily living required due to the
person’s disability. This includes:
 aids and equipment such as wheelchairs, hearing aids
and adjustable beds
remains the responsibility of the health system)

assistance. This will assist participants exiting the
health system to live independently in the community
or move back into their own home
allied health and other therapy where this is required
as a result of the participant’s impairment, including
physiotherapy, speech therapy or occupational
therapy. The health system is responsible for these
supports if they are required as part of rehabilitation
from an accident or injury or as part of treatment for
medical conditions (see below).
SUPPORTS FUNDED BY THE HEALTH SYSTEM
The health system has responsibility for assisting
participants with clinical and medical treatment.
This includes:
 the diagnosis and assessment of health conditions
 clinical services and treatment of health conditions –




including all medical services such as general
practitioners, care while admitted in hospital,
surgery, the cost of medical specialists and so on
medications and pharmaceuticals
sub-acute care such as palliative care, geriatric and
psychogeriatric care
post-acute care, including nursing care for treating
health conditions and wound management
dental care and all dental treatments.
If the health system is responsible for a support, the
Scheme cannot fund that support, even if the health
system does not provide it.
However, the Scheme may still be able to provide
assistance to participants, for example, a Local Area
Coordinator can assist the participant to make contact
and discuss their needs with appropriate healthcare
providers.
WHAT HAPPENS NEXT?
Participants and their families will discuss their goals
with the Agency as part of their planning conversation.
The participant’s plan will include the supports the
Scheme will fund for participants and those supports
which are the responsibility of the health system (where
appropriate).
MORE INFORMATION
Visit ndis.gov.au
Email [email protected]
Call 1800 800 110* Monday to Friday, 9.00am to
5.00pm EST.
For people with hearing or speech loss:
TTY: 1800 555 677
Speak and Listen: 1800 555 727
For people who need help with English TIS: 131 450
*1800 calls are free from fixed lines; however calls from
mobiles may be charged.
NATIONAL STANDARDS FOR DISABILITY SERVICES
There are six National Standards that apply to disability service providers.
Standard One is included in this newsletter.
1. Rights: The service promotes individual rights to freedom of expression, self -determination and
decision-making and actively prevents abuse, harm, neglect and violence.
2. Participation and Inclusion: The service w orks w ith individuals and families, friends and carers
to promote opportunities for meaningful participation and active inclusion in society.
3. Individual Outcomes: Services and supports are assessed, planned, delivered and review ed to
build on individual strengths and enable individuals to reach their goals.
4. Feedback and Complaints: Regular feedback is sought and used to inform individual and
organisation-wide service reviews and improvement.
5. Service Access: The service manages access, commencement and leaving a service in a
transparent, fair, equal and responsive way.
6. Service Management: The service has effective and accountable service management and
leadership to maximise outcomes for individuals
STANDARD ONE:
RIGHTS
The intent of this standard is to promote ethical,
respectful and safe service delivery which meets, if
not exceeds, legislative requirements and achieves
positive outcomes for people with disability.
The Human Rights principles are relevant across all
the standards and each standard supports the
achievement of basic rights. This standard has a
focus on particular rights such as self-determination,
choice, privacy and freedom from discrimination.
The standard recognises people’s inherent right to
freedom of expression and the right to make
decisions about and exercise control over their own
lives. It reinforces the fundamental right of people
with disability to have respect and dignity. This
includes the dignity of risk - the right to choose to
take some risks in life.
The standard acknowledges the risks of harm,
neglect, abuse or violence which some people with
disability may face when using services or supports.
The standard highlights the roles for services and
supports, families, friends, carers and advocates in
reducing these risks. The standard promotes
individual rights and individual and service
responsibility.
The standard emphasises the importance of:
 dignity and respect
 freedom of expression
 self-determination
 choice and control
 confidentiality and privacy
 freedom from discrimination, exploitation, abuse,
harm, neglect and violence
 the role of families, friends, carers and advocates
in the safeguarding of rights and
 comprehensive systems to prevent or promptly
respond to any breaches of rights
RIGHTS FOR PEOPLE
I have the right to exercise control and choice when
I use services or supports. I also have the right to
dignity of risk and to be free from discrimination or
harm.
OUTCOMES FOR PEOPLE
I can make choices about the services and supports
I use, and how I use them. When I use a service or
support, I am respected and safe.
STANDARDS FOR SERVICE
The service promotes individual rights to freedom of
expression, self-determination and decision-making
and actively prevents abuse, harm, neglect and
violence.
INDICATORS OF PRACTICE
1:1 The service, its staff and its volunteers treat
individuals with dignity and respect.
1:2 The service, its staff and its volunteers
recognise and promote individual freedom of
expression.
1:3 The service supports active decision-making
and individual choice including the timely
provision of information in appropriate formats
to support individuals, families, friends and
carers to make informed decisions and
understand their rights and responsibilities.
1:4 The service provides support strategies that are
based on the minimal restrictive options and
are contemporary, evidence-based, transparent
and capable of review.
1:5 The service has preventative measures in place
to ensure that individuals are free from
discrimination, exploitation, abuse, harm,
neglect and violence.
1:6 The service addresses any breach of rights
promptly and systemically to ensure
opportunities for improvement are captured.
1:7 The service supports individuals with
information and, if needed, access to legal
advice and/or advocacy.
1:8 The service recognises the role of families,
friends, carers and advocates in safeguarding
and upholding the rights of people with
disability.
1:9 The service keeps personal information
confidential and private.
ANZAC DAY
Saturday 25th April 2015
100TH ANNIVERSARY
ANZAC Day 2015 is the 100th Anniversary of the ANZAC Cove landings at Gallipoli in World War One. This
year will be an extremely moving service and record breaking crowds are expected at dawn services across
the country.
ABC TV will be broadcasting live the Dawn Service in Gallipoli, Lone Pine and Villers-Bretonneux. Check TV
guides for details closer to the date.
SERVICES
 Adelaide SA National War Memorial, North Terrace 6.15am
 Adelaide Light Horse Memorial, Cnr North & East Tces 8.00am
 Adelaide Cross of Sacrifice after the ANZAC DAY march
 Gawler Pioneer Park 6.15am
 Williamstown RSL, Memorial Drive 6.30am
 Tanunda Garden of Remembrance 6.30am
 Soldiers Memorial Hall after the 11.00am march
 Nuriootpa Memorial 6.15am
 Elizabeth East RSL, Midway Rd 5.45am
 Elizabeth South Naval Assoc, 8 Chivell Street 6.00am
 Salisbury Memorial, Orange Ave 6.15am
UPCOMING PUBLIC HOLIDAYS
ANZAC Day - 25th April
Queens Birthday - 8th June
Clients - if you do not receive funding for public holidays, please
call the office if you would like to reschedule.
Ticket to Work Supporting Young
People with
Disability
Ticket to Work is a national
program, partnering with National
Disability Services (NDS), to assist
young people to successfully
transition from school to work.
Ticket to Work networks provide
students with workplace learning
opportunities, career
development, workplace
preparation, work experience,
employment pathways and
Australian School-based
Apprenticeships and Traineeships.
Collaboration occurs between
sectors such as education,
training, youth, business, local
government and disability.
For more information on Ticket to
Work, please see the Ticket to Work
website www.tickettowork.org.au
Support Staff - please provide as much notice as possible if you
are going away and try to arrange your own shift covers. Team
contacts available on request.
PAY SLIPS
As some staff would be aware, we have, for quite some time,
been experiencing some ongoing issues with our payroll software.
These issues have prevented the printing and or emailing of
some employees’ fortnightly pay slips.
I am very pleased to advise this issue has now been resolved and
would like to sincerely thank the staff who were effected for their
patience and understanding whilst this matter was being
resolved, in particular, Jacqui B.
Should anyone require copies of payslips that were missed due to
this issue, please do not hesitate to give us a call or email.
FINANCE DEPARTMENT/PAY QUERIES
After initially commencing as Receptionist in January 2011 and
then moving on to become part of the Client Service Team, Alex
is now assisting me in the Finance Department. Alex will continue
in his role as Rehabilitation and Return to Work Coordinator.
Pay queries may be directed to Alex via phone or email
[email protected] or to myself at [email protected]
Natalie Bennett
General Manager