Troubleshooting Guide
Troubleshooting Guide Standard Profile Motor Driven Keypad Lock Assigned Use NAK1-APS1, NAK1-APV1, & NAK1-APH1 Sleep Mode After three consecutive incorrect User Code entries to unlock, the lock will go into “Sleep Mode” for one minute and for an additional minute for each subsequent incorrect entry. The keypad is disabled while in “Sleep Mode”. Error Condition Indicator Locks emit feedback when an error condition exists. 10 rapid beeps: The lock is binding which means that either door alignment or items in the storage unit are preventing the lock from operating. Press on the door while operating the lock. If error condition persists, contact your Numeris Representative for assistance. 2 sets of three beeps: The batteries are low. Replace the batteries. 1 beep: The lock does not recognize the user access credential (User Code or User Key). Does not Unlock with an Assigned User Credential The lock does not recognize the user access credential. Follow Assign User Credentials instructions to assign the user credential to the lock. For immediate access, operate the lock with a registered Manager Key. Does not Operate with a Manager Key The lock does not recognize the Manager Key. Follow Register/Add Manager Key(s) instructions to register the Manager Key to the lock. For immediate access, operate with another registered Manager Key or with the Programming Key. Does not Operate with the Programming Key The lock does not recognize the Programming Key. Contact your Numeris Representative for assistance. No Audible Feedback when = is Pressed a. The lock may be in “Sleep Mode” or the batteries need to be replaced. For immediate access, operate with a registered Manager Key. Press = to test; if no audible feedback, replace the batteries. your Numeris Representative. b. If error condition persists, loosen the mounting hardware and test. c. If error condition persists, remove the lock and assemble in your hand to test. If the door is locked or damage is visible, contact d. If the lock functions when assembled in your hands, reinstall and test again. e. If error condition persists, contact your Numeris Representative. Battery Replacement 1 2 3 4 The batteries are located in the rear unit of the lock. Remove the screws and the cover plate. Pull the battery pack from the rear housing. Replace with four premium alkaline AA batteries. Place the battery pack back into the rear housing and screw cover plate in place. TG-NMSK-APU-DEN 032515 Phone: 707 766 6000 www.digilock.com | [email protected] Troubleshooting Guide Standard Profile Motor Driven Keypad Lock Shared Use NAK1-ATS1, NAK1-ATV1, & NAK1-ATH1 Sleep Mode After three consecutive incorrect User Code entries to unlock, the lock will go into “Sleep Mode” for one minute and for an additional minute for each subsequent incorrect entry. The keypad is disabled while in “Sleep Mode”. Error Condition Indicator Locks emit feedback when an error condition exists. 10 rapid beeps: The lock is binding which means that either door alignment or items in the storage unit are preventing the lock from operating. Press on the door while operating the lock. If error condition persists, contact your Numeris Representative for assistance. 2 sets of three beeps: The batteries are low. Replace the batteries. 1 beep: The lock does not recognize the user credential (code or key). Does not Unlock with the User Credential The lock does not recognize the user credential (code or key). Operate the lock with a registered Manager Key. Does not Operate with a Manager Key The lock does not recognize the Manager Key. Follow Register/Add Manager Key(s) instructions to register the Manager Key to the lock. For immediate access, operate with another registered Manager Key or with the Programming Key. Does not Operate with the Programming Key The lock does not recognize the Programming Key. Contact your Numeris Representative for assistance. No Audible Feedback when = is Pressed a. The lock may be in “Sleep Mode” or the batteries need to be replaced. For immediate access, operate with a registered Manager Key. Press = to test; if no audible feedback, replace the batteries. your Numeris Representative. b. If error condition persists, loosen the mounting hardware and test. c. If error condition persists, remove the lock and assemble in your hand to test. If the door is locked or damage is visible, contact d. If the lock functions when assembled in your hands, reinstall and test again. e. If error condition persists, contact your Numeris Representative. Battery Replacement 1 2 3 4 The batteries are located in the rear unit of the lock. Remove the screws and the cover plate. Pull the battery pack from the rear housing. Replace with four premium alkaline AA batteries. Place the battery pack back into the rear housing and screw cover plate in place. TG-NMSK-ATU-DEN 032515 Phone: 707 766 6000 www.digilock.com | [email protected] Troubleshooting Guide Standard Profile Motor Driven RFID Lock Assigned Use NAR1-APS1, NAR1-APV1, & NAR1-APH1 Error Condition Indicator Locks emit feedback when an error condition exists. 10 rapid beeps: The lock is binding which means that either door alignment or items in the storage unit are preventing the lock from operating. Press on the door while operating the lock. If error condition persists, contact your Numeris Representative for assistance. 2 sets of three beeps: The batteries are low. Replace the batteries. 1 beep: The lock does not recognize the user access credential (RFID credential or key). Does not Unlock with an Assigned User Credential The lock does not recognize the user access credential. Follow Assign User Credentials instructions to assign the user access credential to the lock. For immediate access, operate the lock with a registered Manager Key. Does not Operate with a Manager Key The lock does not recognize the Manager Key. Follow Register/Add Manager Key(s) instructions to register the Manager Key to the lock. For immediate access, operate with another registered Manager Key or with the Programming Key. Does not Operate with the Programming Key The lock does not recognize the Programming Key. Contact your Numeris Representative for assistance. No Audible Feedback when ` is Pressed a. The batteries may need to be replaced. For immediate access, touch and hold a registered Manager Key to the key slot for a few seconds to provide external power and operate the lock. b. If error condition persists, loosen the mounting hardware and test. c. If error condition persists, remove the lock and assemble in your hand to test. If the door is locked or damage is visible, contact your Numeris Representative. d. If the lock functions when assembled in your hands, reinstall and test again. e. If error condition persists, contact your Numeris Representative. Battery Replacement It is not necessary to remove the lock mounting hardware or remove the lock from door to change the batteries. 1 2 3 4 The batteries are located in the rear unit of the lock. Remove the screws and the cover plate. Pull the battery pack from the rear housing. Replace with four premium alkaline AA batteries. Place the battery pack back into the rear housing and screw cover plate in place. TG-NMSR-APU-DEN 032515 Phone: 707 766 6000 www.digilock.com | [email protected] Troubleshooting Guide Standard Profile Motor Driven RFID Lock Shared Use NAR1-ATS1, NAR1-ATV1, & NAR1-ATH1 Error Condition Indicator Locks emit feedback when an error condition exists. 10 rapid beeps: The lock is binding which means that either door alignment or items in the storage unit are preventing the lock from operating. Press on the door while operating the lock. If error condition persists, contact your Numeris Representative for assistance. 2 sets of three beeps: The batteries are low. Replace the batteries. 1 beep: The lock does not recognize the user access credential (RFID credential or key). Does not Unlock with the User Credential The lock does not recognize the user credential (RFID or key). Operate the lock with a registered Manager Key. Does not Operate with a Manager Key The lock does not recognize the Manager Key. Follow Register/Add Manager Key(s) instructions to register Manager Key to the lock. For immediate access, operate with another registered Manager Key or with the Programming Key. Does not Operate with the Programming Key The lock does not recognize the Programming Key. Contact your Numeris Representative for assistance. No Audible Feedback when ` is Pressed a. The batteries may need to be replaced. For immediate access, touch and hold a registered Manager Key to the key slot for a few seconds to provide external power and operate the lock. b. If error condition persists, loosen the mounting hardware and test. c. If error condition persists, remove the lock and assemble in your hand to test. If the door is locked or damage is visible, contact your Numeris Representative. d. If the lock functions when assembled in your hands, reinstall and test again. e. If error condition persists, contact your Numeris Representative. Battery Replacement It is not necessary to remove the lock mounting hardware or remove the lock from door to change the batteries. 1 2 3 4 The batteries are located in the rear unit of the lock. Remove the screws and the cover plate. Pull the battery pack from the rear housing. Replace with four premium alkaline AA batteries. Place the battery pack back into the rear housing and screw cover plate in place. TG-NMSR-ATU-DEN 032515 Phone: 707 766 6000 www.digilock.com | [email protected]
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