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For Immediate Release
Northern Westchester Hospital Named a 5-Star Hospital
In Medicare's Patient Satisfaction Rating
NWH is the First and Only New York State Hospital to Receive Top 5-Star Rating
Westchester County, New York—April 20, 2015—Northern Westchester Hospital announced
today that the Centers for Medicare & Medicaid Services introduced their new 5-star “Patient
Experience” rating system as part of their HCAHPS (Hospital Consumer Assessment of Healthcare
Providers and Systems) survey of hospital patient treatment experience. This national survey asks
patients about their experiences during a recent hospital stay.
The most current survey results from July 1, 2013 through June 30, 2014 can be reviewed online at:
http://www.medicare.gov/hospitalcompare/profile.html#profTab=1&ID=330162&Distn=0.9&dist=25&loc
=10549&lat=41.1983543&lng=-73.712479
Northern Westchester Hospital is the first and only hospital in New York State to receive the highest 5star rating for patient satisfaction and is one of only 251 hospitals in the United States to deliver this
level of patient satisfaction.
“We are firmly committed to providing patient-centered care—striving to meet all of the patient’s needs,
not just their medical requirements. To meet their expectations, we have established a culture of
continuous improvement that drives each of us to reach for a higher level of care for our patients,”
stated Joel Seligman, President and CEO of Northern Westchester Hospital. “To accomplish this, we
analyze and re-invent processes to improve the care we deliver for our patients, ensuring that each
process is consistent, reproducible, and patient-centered.”
Learn more about NWH patient-centered services by visiting:
http://nwhc.net/about-us/patient-centered-care
“At Northern Westchester Hospital, we put patients first,” stated Lauraine Szekely, DNP, MBA, RN,
Chief Nursing Officer at Northern Westchester Hospital. “Our staff empowers patients and their families
in the care process by encouraging them to be active participants in their medical care. Delivering high
quality, patient centered care is a standard that our patients have come to expect from Northern
Westchester Hospital.”
Hear what NWH patients have to say by visiting:
http://nwhc.net/about-us/our-patients
This new star rating summary is based on 11 components of the patient experience, including: How
well doctors and nurses communicate; How well patients believe their pain was managed; Whether
they would recommend the hospital to others; among other measures. The HCAHPS scoring system
has become the standard upon which commercial ratings systems are based. The 5-Star rating system
was implemented to simplify the patient satisfaction results that are featured on the Hospital Compare
site. While the new rating system was designed to simplify the data, patients are encouraged to review
the complete information shared on the site when making decisions about where to receive their care.
-MORE-
About Northern Westchester Hospital
Northern Westchester Hospital (NWH), a member of the North Shore-LIJ Health System, provides
quality, patient centered care that is close to home through a unique combination of medical expertise,
leading edge technology, and a commitment to humanity. Over 650 highly skilled physicians, state-ofthe-art technology and professional staff of caregivers are all in place to ensure that you and your
family receive treatment in a caring, respectful and nurturing environment.
NWH has established extensive internal quality measurements that surpass the standards defined by
the Centers for Medicare & Medicaid Services (CMS) and the Hospital Quality Alliance (HQA) National
Hospital Quality Measures. Our high quality standards help to ensure that the treatment you receive at
NWH is among the best in the nation. For more information, please visit www.nwhc.net and connect
with us on Facebook.
- ### Contact:
Mark R. Vincent
Northern Westchester Hospital
914.666.1200