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RemoteView Agent for Linux Console
Business User Guide
Agent installation and usage manual
Copyright © 2001~2012 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com
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Notice
RemoteView Agent for Linux Console (Biz)
Guide Version 1.0.0
Copyright ⓒ 2011 RSUPPORT Co., Ltd. All Rights Reserved
The information contained in this manual and future improvements are subject to
change without notice.
Rsupport does not take any responsibility for any marketability nor compatibility
apart from the usage described in the manual.
Under no circumstances will Rsupport be liable to direct, indirect, incidental nor
accidental damages due to errors in the manual.
This manual is the intellectual property of Rsupport Inc. and is protected under
international copyright laws. Reproducing or copying all or part of this document
without the prior written consent of Rsupport Inc. is a violation of international
copyright law.
Linux is a trademark registered to Linus Torvalds.
ActiveX, ActiveSync, DirectX, DirectShow, Internet Explorer, Microsoft, HDI, MSN, Outlook,
Windows, Windows Mobile, Windows NT, Windows Server, Windows Vista, Windows Media,
Xbox, Xbox 360, Windows Vista start button and Windows logo are trademark registered to
Microsoft Corporation.
Any third party registered trademarks mentioned in this manual are used for reference and
descriptive purposes only and are still the intellectual property of the third party in question).
According to the terms and conditions by GPL or LGPL, any source code managed by GPL
or LGPL can be modified upon user’s request. For more information, refer to the link below.
GPL license: http://www.gnu.org/licenses/gpl.html
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Table of Contents
Table of Contents
1.
2.
About RemoteView 5.0 ............................................................................................................ 4
1.1.
What is RemoteView? .................................................................................................................................. 4
1.2.
Minimum/Recommended Installation Requirements .................................................................... 4
1.3.
Minimum/Recommended Service Requirements............................................................................ 4
Installing the RemoteView Agent .......................................................................................... 5
2.1.
2.2.
3.
2.1.1.
Account credentials and information ...................................................................................... 5
2.1.2.
Downloading the install package .............................................................................................. 5
Installing the Agent (regular installation) ........................................................................................... 5
2.2.1.
Unpacking the install package .................................................................................................... 5
2.2.2.
Starting Agent Installation ............................................................................................................ 9
2.3.
Installing the Agent (using Proxy)....................................................................................................... 16
2.4.
Removing the agent .................................................................................................................................. 19
2.4.1.
Removing the agent from command line .......................................................................... 19
2.4.2.
Removing RemoteView from Admin. page ........................................................................ 20
Accessing a Remote PC ......................................................................................................... 22
3.1.
4.
Requirements before installing the Agent ......................................................................................... 5
Check connectivity and access ............................................................................................................. 22
Remote PC Controls menu .................................................................................................... 24
4.1.
Verify to connect ......................................................................................................................................... 25
4.2.
Remote Terminal ......................................................................................................................................... 25
4.3.
Favorite .......................................................................................................................................................... 25
4.4.
Move................................................................................................................................................................. 25
4.5.
Delete .............................................................................................................................................................. 26
4.6.
Change Access ID/PW ......................................................................................................................... 26
4.7.
Properties ..................................................................................................................................................... 26
Customer Support ..................................................................................................................... 28
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1. About RemoteView 5.0
1.1.
What is RemoteView?
RemoteView allows you to remotely connect with and support your computers from
anywhere in the world. All you need is an Internet connection and a web-browser.
1.2.
Minimum/Recommended Installation Requirements
For the RemoteView solution, we recommend the following system specifications to install
the agents.
Minimum
Recommended
Windows Server 2003 Web Edition
Windows Server 2003 Standard
or Higher x86
Edition or Higher x86
MS-SQL Server 2005 Express
MS-SQL Server 2005 Standard
Edition
Edition
Processor
2GHz or Faster
Dual Core 2GHz or Faster
RAM
1GB or Higher
2GB or Higher
Internet Access
Fast Ethernet
Fast Ethernet
Windows Server 2003 Web Edition
Windows Server 2003 Standard
or Higher x86
Edition or Higher x86
OS
Database
Framework
Fire Wall
1.3.
InBound 80(http) / 443(https) Port Open
Minimum/Recommended Service Requirements
RemoteView users can connect to the remote PC using the agent and the viewer,
and we recommend the following system specifications for the remote and local PCs.
Recommended
OS
CentOS 5.5
Processor
1GHz or Faster
RAM
512MB or Higher
Internet Access
High-speed internet access
Browser
Firefox 5.0.1
Fire Wall
OutBound 80(http) / 443(https) Port Open
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2. Installing the RemoteView Agent
2.1.
Requirements before installing the Agent
2.1.1. Account credentials and information
Before installing the Agent on the computer you want to access remotely, make sure
to have the following information ready.
A. ID for Business/Server
B.
RemoteView Web ID & Password (for logging into the website)
C. System Access ID & Password (for remotely accessing your PC)
2.1.2. Downloading the install package
①
Login to the RemoteView Business website (http://biz.rview.com)
②
Go to Settings >Download > Manual Install > Linux Console
2.2.
Installing the Agent (regular installation)
2.2.1. Unpacking the install package
Figure 1
①
Run the Terminal, move to the location where rvsetupbiz.tar is located and unpack
the file [Figure 1]
Command : $ tar –zxvf rvsetupbiz.tar <Enter>
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Figure 2
②
Move to the folder “rvsetupbiz”
Command : $ cd rvsetupbiz <Enter>
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Figure 3
③
Check the file “setup.sh” listing all files.
Command : $ ls <Enter>
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Figure 4
④
Start the installation by running the shell script.
Command : $ sudo ./setup.sh <Enter>
☞ Note: if you already have root level privilege, “sudo” command is not required.
Command : # ./setup.sh <Enter>
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2.2.2. Starting Agent Installation
Figure 5
①
Review the End User Agreement and click OK to continue.
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Figure 6
②
Select “I Agree” to continue, or “Do not agree” to stop the installation.
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Figure 7
③
Select “Not Use” if you do not have a Proxy Server.
Figure 8
④
Enter the ID for Business/Server.
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Figure 9
⑤
Enter your RemoteView Web ID.
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Figure 10
⑥
Enter your RemoteView login password.
Figure 11
⑦
Enter the ID to access the system.
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Figure 12
⑧
Enter the password to access the system.
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Figure 13
⑨
Enter the password again for verification.
Figure 14
⑩
Verify that the information has been registered successfully.
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Figure 15
⑪
2.3.
Verify that the agent has been launched successfully.
Installing the Agent (using Proxy)
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Figure 16
①
To use the Proxy server, follow the same steps up to “2.2. Starting Agent Installation”
and select YES when prompted to use the Proxy Server.
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Figure 17
②
Enter the Proxy Server’s address, port and ID. Use the arrow key ↓ to move
between the boxes.
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Figure 18
2.4.
③
Enter the Proxy Server password.
④
Follow the regular installation by entering the business/server ID as in Figure 8.
Removing the agent
2.4.1. Removing the agent from command line
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Figure 19
① Run the terminal [Figure 19] and type $ “sudo ./rvagentreg setup uninstall” <Enter>
② To remove the RPM package, type $ “sudo rpm –e rvagent” <Enter>
③ To remove the RSUPPORT folder, type $ “sudo rm –rf /etc/rsupport” <Enter>
2.4.2. Removing RemoteView from Admin. page
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Figure 20
① Open http://biz.rview.com from the browser, login and right click on the icon to
select “Delete” to remove the agent.
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3. Accessing a Remote PC
3.1.
Check connectivity and access
Figure 21
[Figure 21] Thumbnail View
Figure 22
[Figure 22] List View
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Icon
Description
Agent Offline
Available
-
Remote
Access
Not
Agent Online – Remote Access Available
A. Choose the Linux PC, right click on the icon and choose [Remote Control] from the
menu.
B.
Enter the access ID and password
C. Putty is executed and enters the login credentials when prompted.
Figure 23
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4. Remote PC Controls menu
This menu is accessed by right-clicking a remote PC icon.
Menu Item
Refresh
Remote Terminal
Favorite
Move
Delete
Account update
Properties
Description
Refreshes the icon to show the computer’s
online/offline status.
Connects in terminal mode using Putty.
Adds the PC or group to the Favorites.
Moves the selected PC to a different group.
Deletes the selected PC.
Change the login credentials.
View the Agent’s information.
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4.1.
Verify to connect
Check and refresh the agent’s current state.
[Figure 24] Agent ON
4.2.
[Figure 25] Agent OFF
Remote Terminal
Start remote controlling after entering the access authentication info.
4.3.
Favorite
Most frequently accessed PCs can be added to Favorite to easily manage them.
4.4.
Move
Move the selected PC to a Group or Favorite.
 Favorite : Favorite -> Favorite
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
4.5.
Group : Group -> Group
Delete
Deletes the selected PC from the list.
 By deleting from the list, the PC is removed from the list only and the agent
in the remote PC remains.
4.6.
Change Access ID/PW
Change/update the access ID and password of the selected PC. Password change
window will pop-up immediately if the access security option is turned off.
4.7.
Properties
Properties window pops up with current information. Users will be able to change /
update this information.
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Copyright © 2001~2012 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com
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Customer Support
If you are unable to find the answer you are looking for in this manual, feel free
to contact us at [email protected].
You can also refer to our home for more information at www.rsupport.com.
Customer Support
Hours of Operation
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[email protected]
1-888-348-6330
For more information about RSUPPORT, please visit
http://www.rsupport.com
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