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Comparison
RSUPPORT Product
Make IT simple with RSUPPORT!
RSUPPORT is proud to be releasing a new product line for 2009 to meet the
growing needs of the remote support market.
RemoteHelp – A virtual web-based help desk for call centers and
corporate support teams. RemoteHelp allows you to handle a large number
of incoming support requests and distribute them to an appropriate support
representative. RemoteHelp includes an automatic support distribution and
queue system.
RemoteCall 5.0 – Optimized for single support representatives who need
to support multiple end users through the Internet. Quickly and easily
connect with remote customers right through their web browser.
http://www.rsupport.com
For more information, please visit us online.
Copyright
© 2001~2012
RSUPPORT
Co., Ltd.
ALL
RIGHTS
RESERVED.
www.rsupport.com
Copyright
© 2001~2012
RSUPPORT
Co.,
Ltd.
ALL RIGHTS
RESERVED.
www.rsupport.com
RSUPPORT Product Comparison
RemoteCall
RemoteHelp
4.0
5.0
Small to Large
IT Support Teams
Small to Large
IT Support Teams
Large IT Helpdesks
Support Initiated By
Phone,
Instant Message
Phone, E-mail,
Instant Message
Website, Phone, E-mail,
Instant Message
Connection Methods
Screen Sharing
Chatting,
Screen Sharing
Chatting,
Screen Sharing
Initiate Connection By
Connection Code,
Web Icon
Connection Code,
Web Icon
Support Group,
Connection Code
Shared, Private
Shared, Private
Shared, Private
Intended For
Support Page
128-bit SSL Encryption
√
√
√
256-bit AES Encryption
√
√
√
√
√
√
Mac
√
√
Linux
√
√
Windows
Supported
OS
Supported Web Browsers
IE 6.0 +
All Browsers
All Browsers
Browser Requirement
ActiveX
AJAX, EXE
AJAX, EXE
Not required
Not required
Not required
VRVD 3.0
VRVD 5.0
VRVD 5.0
256
True Color
True Color
Supported Colors
4/16/256/True (16-bit)
4/256/True (16/24bit)
4/256/True (16/24bit)
Screen Recording
√ (optional)
√ (optional)
√
√
Supports Security Devices
(Firewalls, IPS, etc.)
√
√
√
Supports HTTP Proxy
√
√
√
Remote Printing
√
√
√
√
√
√
Screen Sharing
√
√
√
Application Sharing
√
√
√
Program Installation
Remote Control Engine
Default Color Setting
Record to Server
Remote Sound
(optional)
(optional)
√
√
(optional)
Copyright © 2001~2012 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com
1
RSUPPORT Product Comparison
RemoteCall
RemoteHelp
4.0
5.0
URL Push
√
√
√
Shortcuts (URLs, Folders, Control
Panel)
√
√
√
File Transfers
√
√
√
Clipboard Sync
√
√
√
On-Screen Drawing
√
√
√
Laser Pointer
√
√
√
Remote Process Control
√
√
√
Remote System Diagnostics
√
√
√
Session Sharing
√
√
√
Show My Desktop
(Presentation Mode)
√
√
√
Reboot and Reconnect
(+ Safe Mode)
√
√
√
Concurrent Sessions
√
√
Multi-Monitor Support
√
√
Select Independent Monitor
√
√
√
√
Online Storage (< 100M)
√
√
Instant Web Chat
√
√
Chat Log Saved to Server
√
√
Web Chat File Transfers
√
√
Logon / Logoff / Switch User
√
√
Drag & Drop File Transfers
√
√
View DirectX or OpenGL
√
Copy & Paste (Files and Text)
√
√
√
Session Transfer (1:1)
√
√
√
√
√
Share Chatting Session (1:N)
Copyright © 2001~2012 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com
2
RSUPPORT Product Comparison
RemoteCall
RemoteHelp
4.0
5.0
Session Transfers
√
√
Session Sharing
√
√
√
√
Multi-Whiteboards
√
√
Save Whiteboard
√
√
Print Whiteboard
√
√
√
Whiteboard
Session Distribution
√
Group Distribution
√
Customer Notification
√
Auto-Accept
Incoming Connection
√
Trace Web Referrals
√
√
Support Reservations
(Optional)
√
√
Group Management
Welcome Messages
√
√
Session Logging
√
√
Usage Statistics
√
√
Setup Supporting Hours
√
Select Agent Status
(Online, Offline, Busy)
√
Customer Authorization
√
√
Monitor Active Users
√
Session transfers broadcast
to all representatives
√
Copyright © 2001~2012 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com
3
For more information about RSUPPORT, please visit http://www.rsupport.com
Korea :
Japan :
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전 화 : +82-70-7011-3900
팩 스 : +82-2-479-4429
기술문의 : [email protected]
구매문의 : [email protected]
기타문의 : [email protected]
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新霞ヶ関ビル18階KOTRA
TEL : +81-3-3539-5761
FAX : +81-3-3539-5762
お問い合わせ : [email protected]
Sales : [email protected]
Info : [email protected]
USA :
China :
142 West 36th Street, Suite 1008,
New York, NY 10018
Phone : +1-888-348-6330
Fax : +1-888-348-6340
Tech : [email protected]
Sales : [email protected]
Info : [email protected]
北京市朝阳区东三环北路丙2号
天元港中心B座1005室
联系电话 : +86-10-8256-1810
传真号码 : +86-10-8256-2978
技术咨询 : [email protected]
销售咨询 : [email protected]
其他咨询 : [email protected]
Copyright © 2001~2012 RSUPPORT Co., Ltd. ALL RIGHTS RESERVED. www.rsupport.com