Terms and Conditions

OMAN HOTELS & TOURISM CO. SAOG
- TERMS AND CONDITIONS -
APPLICABLE TO ALL HOTELS :
17% taxes and service charges apply on above rates.
“This website accepts payments in (OMR) only. Please note that neither Aitken Spence
Hotel Managements (Pvt) Ltd nor the Hotel owning Company it represents on this
website, will be liable for any exchange rate losses/gain due to any transactions/refunds
processed irrespective of customer’s credit/debit card currency.”
Desert Nights Camp
Cancellation / No Show Policy :
Full refunds available on cancellations received 7 days prior to the date of arrival.
However, please note that the Transaction Fee is non-refundable under any
circumstances.
In the event you do not utilize your reservation (no-show) or fail to cancel prior to the
stipulated time period, there will be no refund granted.
For cancellations within the stipulated time period, please contact us via email [email protected].
Check In Time : 14.00hrs / Check Out Time : 11.00hrs
Early check in or Late check out can be allowed, subject to availability and will be
charged.
Child Policy :
Infants 0 - 2yrs / Free of charge
Children up to 12yrs / 25 OMR plus 17% taxes
12yrs and above / 35 OMR plus 17% taxes
OMAN HOTELS & TOURISM CO. SAOG
Al Falaj Hotel
Cancellation / No Show Policy :
Full refunds available on cancellations received 1 day prior to the date of arrival.
However, please note that the Transaction Fee is non-refundable under any
circumstances.
In the event you do not utilize your reservation (no-show) or fail to cancel prior to the
stipulated time period, there will be no refund granted.
For cancellations within the stipulated time period, please contact us via email [email protected].
Check In / Check Out Time : 13.00 hrs
Early check in or Late check out can be allowed, subject to availability and will be
charged.
Child Policy :
Infants 0 - 2yrs / Free of charge
Children above 12yrs will be billed as adults
Sur Plaza Hotel
Cancellation / No Show Policy :
Full refunds available on cancellations received 1 day prior to the date of arrival.
However, please note that the Transaction Fee is non-refundable under any
circumstances.
In the event you do not utilize your reservation (no-show) or fail to cancel prior to the
stipulated time period, there will be no refund granted.
For cancellations within the stipulated time period, please contact us via email [email protected].
Check In / Check Out Time : 13.00 hrs
Early check in or Late check out can be allowed, subject to availability and will be
charged.
Child Policy :
Infants 0 - 2yrs / Free of charge
Children above 12yrs will be billed as adults
OMAN HOTELS & TOURISM CO. SAOG
Ruwi Hotel
Cancellation / No Show Policy :
Full refunds available on cancellations received 1 day prior to the date of arrival.
However, please note that the Transaction Fee is non-refundable under any
circumstances.
In the event you do not utilize your reservation (no-show) or fail to cancel prior to the
stipulated time period, there will be no refund granted.
For cancellations within the stipulated time period, please contact us via email [email protected].
Check In / Check Out Time : 12.00 hrs
Early check in or Late check out can be allowed, subject to availability and will be
charged.
Child Policy :
Infants 0 - 2yrs / Free of charge
Children above 12yrs will be billed as adults
Al Wadi Hotel
Cancellation / No Show Policy :
Full refunds available on cancellations received 1 day prior to the date of arrival.
However, please note that the Transaction Fee is non-refundable under any
circumstances.
In the event you do not utilize your reservation (no-show) or fail to cancel prior to the
stipulated time period, there will be no refund granted.
For cancellations within the stipulated time period, please contact us via email [email protected].
Check In / Check Out Time : 12.00 hrs
Early check in or Late check out can be allowed, subject to availability and will be
charged.
Child Policy :
Infants 0 - 2yrs / Free of charge
Children above 12yrs will be billed as adults
OMAN HOTELS & TOURISM CO. SAOG