1. technology and computing
2. enterprise technology
3. customer relationship management

Capture Product Bulletin
April 7, 2015
6GATES CAPTURE
An innovative client tool for Contract Furniture Dealers
Capture is for sales and design teams
Consider the challenges of executing a sales call in today’s
complex and lengthy commercial interior design process.
Your sales reps are expected to have a thorough agenda,
ask the right questions, capture rapid responses and
execute the right messaging – all while having a detailed
discussion. Later, the sales lead must transfer this critical
knowledge into a CRM and share details with the team.
6gates
Everyday there are
thousands of sales,
design and project
management
professionals in the
contract furniture
industry conducting
client discovery and
programing sessions.
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Capture Product Bulletin
April 7, 2015
• Research has shown that the
average sales person forgets
52% of a conversation within
two hours of having the
interaction.
• Sales managers have no
means to review, analyze and
provide feedback or coaching
to improve skills and the
quality of the meetings.
• The organization does not get
any sales intelligence on how
to improve their sales and
customer process.
The 6gates team has collectively
spent decades selling and marketing
in the interiors industry. From a sales
process point of view it is an industry
that does customer knowledge work
the same way today as it did forty
years ago. Our team thinks that there
is an opportunity for a change in dealer organizations. Now
is the time to help sales, design and project managers
apply sales technology that will help them provide better
solutions for their clients. Today, by simply swapping paper
for a digital tablet a salesperson, designer or project
manager can now capture every
“Data and
spoken word, cover every important
analytics will topic, and automatically input CRM
data in one easy step. Call it
make your
Intelligent Note-Taking. When your
sales, design sales and support teams trade analog
for digital tools, conversations get
and project
stickier, presentations get richer, and
teams better” proposals will win.
6gates
Today, by simply
swapping paper for a
digital tablet a
professional contract
furniture salesperson,
designer or project
manager can now
capture every spoken
word, cover every
important topic, and
automatically input
CRM data in one easy
step.
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Capture Product Bulletin
April 7, 2015
Everyday there are thousands of sales, design and project
management professionals in the contract furniture industry
conducting client discovery and programing sessions. This is the most
important stage of client interaction as it sets the stage for what
successful solutions and strategies will be implemented and who will
be accountable. When you use deep listening tools to hear the
customer, good things happen.
Welcome to Capture – the first patent-pending sales call capture
process designed for sales and project teams by a sales team. Capture
helps a salesperson or team member execute a pre-loaded agenda for
a customer call that they see on a mobile tablet screen during notetaking. In addition, it allows the salesperson to take notes, capture
audio of the conversation, and tag critical data for 100% recall of the
“voice of the customer” and sales process analytics. Capture enables
interaction sharing with everyone in the organization that is involved in
the sales process. Sales call data and the audio “voice of the customer”
is converted from speech to text, indexed, and mined for sales
intelligence to improve coaching and executive decision-making.
This solution includes the ability to perform “virtual” coaching to
enhance skill sets. It also offers tools to share and leverages the “voice
of the customer”, while providing a flexible and easy way to enter
CRM data, and supporting workflow automation and sales analytics.
6gates
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Capture Product Bulletin
April 7, 2015
Imagine no more call reports for reps to create or for
managers to collect and review.
• Imagine sales reps and staff having minimal CRM data to enter.
• Imagine leadership and team members being able to remotely
monitor a customer call “Real time” as it is happening …… or
whenever they choose.
• Imagine the content of that call being researched and analyzed
using emerging technology and analytics ……that result in
suggestions for next steps within your customer sales process.
• Imagine those next action steps populating a to do list on your
computer and or mobile device with the appropriate time and
date for appointments and action items.
• Imagine being able to do all of this with your existing CRM………
or even if you do not have one.
• Imagine having a tool for virtual training and talent development
for your team.
• Imagine being able to do all of this with your existing
process…..at an affordable monthly price
6gates
616 403-3374
Al Everett
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