1. health and fitness

Live * Laugh * Learn
How to be
the best
you in 2013
Make the most of
your friendships
Page 10
Tap into your
inner happiness
Page 16
exclusive!
Tony Bennett
On health and happiness at 86
Page 14
Premiere
Issue
Welcome to a
new Renew
welcome
Editor’s
note
“
The basic mission of
Renew hasn’t changed.
We are still committed
to bringing you essential
information that may
allow you to make the most
of your health care.
”
W
elcome to the new and
improved Renew. If you’re
a regular reader, you’ve
probably already noticed a few things
about this issue: It’s bigger, it’s easier
to read, and it’s put on a bit of weight
(in a good way).
We’ve made these changes for a
simple reason: to try to better serve
you, our members, by providing more
information on the topics you care
about. In this issue, for example,
you’ll find everything from a useful
guide to online resources available to
you as a UnitedHealthcare® Medicare
member to a moving account of the
difficult — but critical — decisions
involved in end-of-life planning. The
cover story, “How to Be the Best You
in 2013,” offers practical advice on
how to improve both your physical
and mental well-being in the coming
year. It’s all topped off by an
interview with a man who knows
something about living well: ageless
superstar Tony Bennett.
The basic mission of Renew hasn’t
changed. We are still committed to
bringing you essential information
that may allow you to make the most
of your health care. What has
changed is how we plan to deliver on
that promise. With fresh perspectives,
inspiring stories, and smart solutions,
our goal with Renew isn’t just to
convey information, but to start a
conversation about how all of us can
live happier, healthier lives.
Andrew Putz
Andrew putz Editor
We want to hear from you!
UnitedHealthcare Customer
Service
Have comments about the new Renew?
A great idea for an article? An inspirational story
you think readers should know about? We’d love to
hear from you.
Share your thoughts at renewfeedback.com/AARP
Or write us at UnitedHealthcare Renew,
P.O. Box 410018 Kansas City, MO 64141-0018
today!
Have a question about your plan?
Call the number on the back of your member
ID card to speak with one of our friendly
UnitedHealthcare Customer Service representatives.
2 Renew * Be the Best You in 2013
8 a.m. to 8 p.m. local time,
7 days a week.
Or log in to
myAARPMedicare.com
Contents
30
Cover story
ow to be the
8H
best you in 2013
Find new ways to socialize
with friends. Skip the cake and
coffee for more active endeavors.
Spread the joy. Three ways
you can tap into the power of
your happiness.
Lend a helping hand. Pick a
volunteer opportunity that’s good
for your soul.
5 Medication. Pharmacist
Mike Anderson answers some of
your medication questions.
6 Hearing. Is it time to get
your hearing checked?
7 Essay. When I was your age …
YOUR HEALTH
Member wisdom.
UnitedHealthcare members
share what helps them age happy
and healthy.
®
Bennett.
14 Tony
On health and
happiness at 86.
FEATURES
18 Safe at home. Take a tour of
a home designed to prevent falls.
20 The greatest gift. One writer
shares her mother’s end-of-life gift.
LIVE, LAUGH, LEARN
Ask D
r. R
The do eed.
ctor
answe
rs ques
tion
about
bladde s
r
contro
l.
4 Cooking. A recipe for fun
with grandkids.
24 Getting the preventive
care you need. Take advantage
of your annual exams.
26 Glaucoma. Why you
should care.
27 Inside UnitedHealthcare.
Meet your Customer Service
representatives.
28 Community.
UnitedHealthcare employees
volunteer in their communities.
29 Puzzle. Have fun and
challenge your mind with the
Renew crossword.
31 Online tools. Help is a
click away.
Meet Dr. You
Look in the mirror and meet Dr. You. Every time you see this icon throughout this
issue, it signals a simple way you can take an active role in becoming your own
health advocate and how you can help improve your quality of life.
Brought to you by UnitedHealthcare * Renew 3
live
A recipe
for fun
Get grandkids cooking
with these creative
kitchen roles.
D
octor. Superhero.
Princess. If you have
grandkids, you know they
love to play pretend. Keep the games
going in the kitchen by creating
hands-on cooking characters. You’ll
have fun, build bonds — and share
healthy-eating lessons that can last
a lifetime.
Snack inventor. Lay out four or
five healthy ingredients: whole-grain
cereal or crackers, dried fruit, fresh
veggie slices and spreads such as
bean dip. Ask your little ones to
craft their own special creation.
Then, name the results after them:
“Ella’s Scrumptious Grub” or
“Blake’s Berry Surprise.”
Veggie explorer. Start this quest
in the garden or grocery store by
assigning your small helper to pick
one new vegetable to try, then go
online together to scout for healthy
ways to prepare it. One gardengrown example: make baked radish
chips as an alternative to potato and
tortilla chips.
4 Renew * Be the Best You in 2013
Chef’s assistant. Don’t set your
grandkids on the sidelines while you
prepare dinner. Even the littlest
hands can snap green beans or tear
lettuce. Older kids can measure
ingredients, mash bananas, cut
herbs and peel fruits.
Chief taster. As you simmer
and stir, offer your grandkids the
first sample. This makes them feel
important — and encourages them
to try new foods.
Food artist. Forget square
sandwiches and boring fruit slices.
Help your grandkids use cookie
cutters for a healthier, more artistic
purpose by using them to cut
whole-wheat bread or melons into
cool shapes. Or add special finishing
touches to everyday foods, like using
dark chocolate chips to transform
strawberry halves into ladybugs.
Eating well
benefits more
than your body.
According to a 2012
study by the University
of Warwick, people who eat seven
— yes, seven — servings of fruits
and vegetables a day feel happier
and more relaxed. Try eating fruits
and veggies of all colors. This can
allow you to benefit from the full
spectrum of vitamins and minerals.
learn
Everyday solutions
Dr. Michael Anderson, Chief Pharmacy Officer for UnitedHealthcare
Medicare & Retirement, answers some of your medication questions.
Q
I NEVER FORGET A BIRTHDAY. BUT
REMEMBERING TO TAKE MY
MEDICATION IS A DIFFERENT STORY. WHAT
CAN MAKE IT EASIER TO REMEMBER?
When it comes to remembering to take medications, it’s
often easier said than done. Yet taking medications as
directed is one of the most important things you can
do to stay healthy, especially when it comes to treating
conditions such as diabetes, high blood pressure or high
cholesterol. Here are some tips I’ve learned through the
years that may help you remember.
• Link taking your medication with an activity.
For instance, take it when you brush your teeth or
when you eat a meal.
• Use a weekly or daily pillbox, and keep it
somewhere you’ll see it.
• Post reminder notes in a spot where you’re sure to
see them, like on the front of the refrigerator or on
a bathroom mirror.
• Set a clock or your cellphone alarm to buzz when it’s
time to take your medications, or download an app for
your smartphone that will automatically remind you.
Some free ones are RxmindMe and MedCoach.
• Create a chart of all your medications. Write down
when and how you take them, and hang the chart near
your medications or carry it in your wallet or purse.
An easy way to remember refills
UnitedHealthcare’s refill reminder service can take
the worry out of remembering when to refill your
prescriptions. If you’re taking medications to treat
diabetes, high blood pressure or high cholesterol, you’ll
get a reminder call each time your prescription is due
for a refill. There’s no charge, and it’s one small way
your plan is trying to help you maintain good health.
Q
I SEE PHARMACIES ADVERTISING
90-DAY SUPPLIES ALL THE TIME.
WHAT’S THE BENEFIT?
Ordering a 90-day supply of medication can offer both
cost savings and convenience. It’s a smart choice for
medications you take regularly, like those for heart
conditions or diabetes, because you won’t run out of
medications as often. The first step is to ask your doctor to
write your prescription for a 90-day supply. If your
UnitedHealthcare® Medicare plan includes prescription
drug coverage, think about using OptumRx, your plan’s
Preferred Mail Service Pharmacy. They’ll send your
medications right to your mailbox. Plus, you can save
money because a 90-day supply can cost less than what
you’d pay at most network retail pharmacies. There’s
no shipping charge for standard delivery either. To
sign up for your plan’s Preferred Mail Service, call
OptumRx at 1-877-889-6358, TTY 711, 24 hours a day,
7 days a week.
Brought to you by UnitedHealthcare * Renew 5
learn
Can you hear me now?
Take this simple test to find out if it’s time to get your hearing checked.
W
hether it’s sharing a joke or secret, or catching up with family
and friends, your hearing may help you stay connected and enjoy life
to the fullest. One way to make sure you don’t miss a beat is to have
your hearing checked.
Knowing whether you have hearing problems isn’t as obvious as you might
think. That’s why it’s important to get screened. To see whether it’s time for
you to see a medical professional about your hearing, take this simple quiz
from the National Institutes of Health.
Check yes or no.
Yes No
❏
❏
Do you have a problem hearing over the telephone?
❏
❏
Do you have trouble following the conversation when
two or more people are talking at the same time?
❏
❏
Do people complain that you turn the TV volume up too high?
❏
❏
Do you have to strain to understand conversation?
❏
❏
Do you have trouble hearing when there is noise in
the background?
❏
❏
Do you find yourself asking people to repeat themselves?
❏
❏
Do many people you talk to seem to mumble?
❏
❏
Do you misunderstand what others are saying and
respond inappropriately?
❏
❏
Do you have trouble understanding the speech of
women and children?
❏
❏
Do people get annoyed because you misunderstand what
they say?
Did you answer yes to three or more of these questions? If so, you
may want to have a hearing test with a primary care physician or hearing
specialist. Finding and treating hearing problems may help you improve
your relationships and may help you live a happier life.
Hearing aids help more than nine
out of 10 people hear more clearly,
according to 2012 research by the
Better Hearing Institute. Today,
there are more choices in style,
comfort and performance than ever
before. UnitedHealthcare® members
can buy hearing aids at a discount
through hi HealthInnovations.™
Go to hiHealthInnovations.com/
Medicare to learn more about the
discount. Or call 1-855-523-9355,
TTY 711, 8 a.m. to 6 p.m. CT,
Monday through Friday.
Hearing aid benefits may not be
available with all plans or may only be
available through EPIC Hearing
Healthcare. Check your 2013 Evidence
of Coverage for details.
The material on this page is for general information only and is not intended for diagnostic or treatment purposes. A doctor or
other health care professional must be consulted for diagnostic information and advice regarding treatment.
6 Renew * Be the Best You in 2013
laugh
“When I was your age ... ”
I thought old happened to other people. By Mary Jo Pehl
I
t’s official: i am now “old.”
Oh, I’d suspected for some time, but I had no idea
how serious the situation was until a recent incident
brought me up short. I happened to say to a friend in her
late 40s, “You know, when I was your age …”
I immediately went silent. Not just
because I’d forgotten what I was going
to say, but because I was shocked.
I was repeating something
that people said to me, way
back in the olden days
when I myself was, well,
less old. The mantle had
been passed. That my
friend was almost 50, well,
that didn’t help either.
I knew I’d been getting
older, of course. Wrinkles
have been feathering in around
my eyes. I’ve transitioned from
the shape of a chubby zucchini into that
of a petite pumpkin (a fine distinction, I know, but
please let me have it). And I can’t help getting up at
sunrise, no matter how late I’ve been up the night before,
sometimes upward of 9 p.m. or so.
But old? That was something that happened to other
people. I cannot say for sure what “old” means in terms of
an actual number. But I do believe it involves realizing
how nifty comfort-height toilets are, and knowing that
there’s actually a good reason for leaving my turn signal
on because I am going to turn left — in about 20 minutes.
I didn’t really know I was young when I was young. I
knew it by its restrictions. I couldn’t drive until I was 16. I
couldn’t vote until I was 18. But I only understood it in
retrospect. I consider that whenever I ask my peers their
thoughts about getting older. First we discuss our various
and assorted ailments in great and gruesome detail, and
the attendant medicants and unguents. But then someone
invariably says, “I would never want to be in my 20s
again.” I agree. Mostly. I would take another midlife
crisis to recapture my youth.
The most disheartening thing is to realize there is truth
to all the clichés. I groan when I stand up from my
reading chair. I have wondered aloud when they started
letting 12-year-olds become physicians. And this past
Halloween, I had a fleeting thought that
perhaps I should pass out Zantac to
trick or treaters, because, you
know, all those sweets? That late
at night? Those kids are just
begging for heartburn!
We are told that with age
comes wisdom. (That hasn’t
really panned out for me:
Not long ago my husband told
me we needed new batteries for
the lawn sprinkler, and I put it
on my errand list.)
The clichés go both ways, I suppose.
I am smarter (kind of). But better than that, I have a
greater capacity to be awed. I realize how amazing
everything is. Did you know that “texting” no longer
requires a Smith-Corona? And it gets there in less than
half the time?
For me, the best thing is simply being at ease in my
own skin. There’s a quote that I love from musician Miles
Davis: “It takes years to be able to play like yourself.” I’m
happy, once and for all, to finally be playing like myself.
And perhaps I am just wise enough to realize that, even
at this age, there may be someone I run into who might
say to me, “When I was your age …” And this time, I
won’t roll my eyes.
Mary Jo Pehl is a writer, comedienne and radio commentator.
Her most recent book, Employee of the Month and Other
Big Deals, was published last year.
Brought to you by UnitedHealthcare * Renew 7
cover story
How to be
the best you
in 2013
Easy ways that may help improve
your health and happiness this year.
N
o matter your age, each day offers new
opportunities to stretch yourself, improve
your health and have more fun. To help you
live that richer life this year, we’ve gathered top
tips from experts and UnitedHealthcare®
members like you. So go ahead, turn the page
and get started on making this your best year yet.
8 Renew
Renew 9
cover story
10 Renew * Be the Best You in 2013
find new ways
to socialize
with friends
W
ho would have thought that good friends might
be as important to your health as a good diet and
regular exercise? But it’s true. Researchers find that
socializing helps everything from boosting your immune
system to fighting depression. One 2008 study conducted by
the Harvard School of Public Health, for example, showed
that an active social life slows older adults’ memory loss.
How to make the most of your mingling? “It’s not just
about the activity, and it’s not just being with people,” says
Susan Coppola, an occupational therapist and professor at
the University of North Carolina, Chapel Hill. “It’s about
connecting with others through something that occupies
your mind and body.”
Here are some fresh ways to connect, whether it’s with
lifelong friends or people you just met.
1
Get spellbound.
Mind your Ps and Qs — and Xs, Js and Zs. Hitting
the triple word score in Scrabble may add more than
points. “It keeps those spelling skills from getting rusty,”
says Mary Schulte, author of 71 Fun! Games for Seniors.
But it also gives strategic-thinking skills a workout.
Plan a Scrabble party. To up the ante,
hold a tournament and offer prizes like bookstore gift
cards for the winners. Don’t worry if your buddies aren’t
game. Use a website like Meetup.com to find fellow word
lovers in your area, or download the Scrabble-like Words
With Friends app to your smartphone or tablet. It can
match you with opponents to make sure you’ll always find
someone who’s up for a game.
Continued on page 12
Make it happen:
Brought to you by UnitedHealthcare * Renew 11
cover story
Continued from page 11
2
Walk and talk.
Walking is already one of the
most popular exercises in the
United States. What the millions of
striders may not know is that they’re
strengthening their minds along with
their muscles. According to a 2011
study in the Proceedings of the National
Academy of Sciences, an hour of
walking three times a week actually
enlarges your hippocampus — a part
of the brain that’s key to memory.
Make it happen: Once
you get the
OK from your doctor to walk, invite
your pals to engage in a moving
conversation; you might even want to
draft a discussion topic for each trek.
For example, “What’s one memory
you can’t wait to share with your
grandchildren?” or “What’s the first
thing you’d do if you were mayor of
your city?” Your walking pace should
be fast enough to talk but not sing,
ensuring a moderate aerobic workout.
An added bonus: Your chat may
bring new insights about even the
oldest of friends.
3
Make beautiful music.
Even a few notes of a familiar
tune can lift your mood, the
British Journal of Psychology reported
in 2011. And when you go beyond
listening, the melody can move you in
a whole new way. In 2011, scientists
at the University of Kansas found
that playing an instrument forms
new pathways in your brain. In fact,
the more musical training you have,
the stronger your thinking and
learning abilities.
12 Renew * Be the Best You in 2013
Make it happen: You may not have
played since high school. But chances
are you can still remember a few
notes on your old violin or clarinet.
If you weren’t musical before, try
something new. Music studios
and schools offer adult lessons in
everything from accordion to ukulele
to voice. Sign up with a group and
you’ll soon be in perfect harmony.
Member Wisdom
4
Step out of your
comfort zone.
Poll your friends. What’s one
thing they always wanted to try but
never had the guts? Maybe it’s writing
fiction, giving speeches or whipping
up gourmet meals. Gather a list of
ideas. Then commit to tackling one of
the activities together. By challenging
your mind, you’ll not only gain new
skills and confidence, says a 2012
study in the journal Neuropharmacology,
you’ll also help preserve brain
function as you age.
Lucky enough to
live near a major university? Most
have senior learner programs that
teach skills like writing and cooking.
Call and ask for a class schedule or go
online to check out their offerings. If
not, check with your local community
college about entry-level courses.
Many recreation centers, senior
centers and libraries also offer free
or low-cost educational events.
Make it happen:
5
Learn new moves.
Inspired by watching the stars
dance? Take a dance class and
get in touch with your inner ballroom
star while getting aerobic exercise.
The intensity of the workout varies
with the type of dance. In 2012, The
American Council on Exercise
estimated that a smooth style
such as foxtrot burns about 130
calories in 30 minutes, while a
faster style like salsa might
burn 250 calories in the same
amount of time. For an extra
challenge, try the trendy workout/
dance craze known as Zumba®. “It’s a
fun atmosphere and it doesn’t feel like
exercise,” says Anita Tomasevic, life
enrichment manager at The Mather
retirement community in Evanston,
Ill. She has seen residents flock to
Zumba Gold classes, which are
tailored to the needs of baby boomers.
Search the
Internet for dance and Zumba classes
near you. Many dance studios offer
beginner classes that welcome people
with little or no experience. Your
local gym, YMCA or senior center
might, as well.
Make it happen:
6
Get bowled over.
These days, you don’t have to
head to the alley to knock down
a few pins. You can bowl with friends
in your living room using the popular
Nintendo Wii™ gaming system.
“It’s loads of fun to see how body
movements can actually impact one’s
game results,” says author Schulte.
Plus, it’s great exercise, especially
when it comes to improving balance.
Borrow your
grandkids’ system, or pool money
with your friends to invest in your
own (online auction site eBay is a
good place to find moderately priced
used consoles). Another option is to
check in with your local recreation or
senior center — many host Wii
gaming groups.
Make it happen:
CARRIE P.
Mother, grandmother,
aspiring actress
Los Angeles, California
How she stays active:
“I do many things. I do
volunteer work. I belong
to a women’s club here
and we have a lot of
activities all year long.
I go to the opera, I go
to plays.”
What she likes most
about retirement:
“The best part about
being a seasoned citizen
— not a senior citizen —
is that you can really be
yourself; you don't have
to soft-pedal it. Tell it like
it really is, and smile.”
How she maintains a
positive attitude:
“I believe in eating well. I
believe in dressing well. I
believe in looking your
best and acting your best
— at all times. Throw out
some of the old clothes
and get a new step. Get
a new look, change your
hair. Take care of
yourself. Enjoy your life.”
Brought to you by UnitedHealthcare * Renew 13
cover story
“NEVER STOP LEARNING”
An interview with legendary singer Tony Bennett.
S
itting in his apartment overlooking Central
Park, Tony Bennett has just come off a whirlwind
tour to promote his new book, Life Is A Gift; a film,
The Zen Of Bennett; and his latest album, Viva Duets.
So you might expect him to be a little tired. Instead,
the 86-year-old was eager to chat with Renew about
the secrets to his longevity, his passion for life and why
singing never gets old.
You seem like you have such a positive outlook
on life. Where did that come from? It came from my
family, who told me who I was. I just loved them so much
that when they told me this is who I am, it created a
strong passion.
You marched through Europe with the Army
in World War II. How did that shape your
perspective on life? I just decided to never give up.
Even if there was a low period, I had to work and study
that much more so I could get through a bad period or
slow period.
In your book, you talk about getting pre-show
butterflies. I can’t imagine it’s nerves after all
these years It’s not nerves. It’s hoping everything
works. The musicians, the lights. You hear the audience
chatting before the show and you can tell whether
they’re enthusiastic. All that goes into consideration.
How does it feel to have younger artists like
Lady Gaga tell you how much your music means
to them? The whole idea is to communicate, and to find
that the young people understand what I’m doing is very
satisfying. It inspires me to keep growing and get better.
Some people say to me, “Don’t you get tired of singing
‘I Left My Heart in San Francisco’?” And I say to them,
“Do you get tired of making love?”
14 Renew * Be the Best You in 2013
You’re also an accomplished painter. Where does
your love of painting come from? It came from my
Italian-American family. They would say to me, “We love
the way you sing and we love the way you paint flowers.”
My relatives created a passion that persisted throughout
my whole life.
How do you stay so healthy? I exercise three times a
week — a little bit of everything, not overdoing it.
Enough so you’re stretched out and feel good. I love
walking in Central Park early in the morning. I eat much
healthier now. My wife is a beautiful cook. It’s mostly
vegetarian, sensible food. I used to eat too much. [laughs]
She taught me to slow down.
How do you maintain your health with all your
touring? I pace it so I never get exhausted. I know when
to rest. When you travel to distant countries — like I’m
going to South America, that’s a 10-hour trip — then you
take the next day off to get over the jet lag.
How else do you stay active? Do you even have time
for other hobbies? I play a lot of tennis. I just love hitting
the ball and thinking about the right way to play the game.
I don’t look at it competitively. I’m not into that. I watch all
the great ones play. Roger Federer is my favorite.
What’s the secret to your longevity? Never cheat the
audience. I made up my mind to never do a bad song. There
was a wonderful review in The New York Times when they
put all my products together from 1950 until now. They said
there’s not one bad record in the whole collection and they
don’t think that will ever happen again.
Do you ever consider retirement? No. I’m too
interested in what I do. I want to just keep improving as
I get older. You never stop learning.
Member Wisdom
ANITA H.
Mother, grandmother,
bowler
Gardena, California
How she stays active:
“I bowl twice a week. I
bowl in a senior league.
I also bowl regularly with
one of my daughters. I
like to swim. I have bad
knees so I can’t do
regular exercises. I have
to do pool exercises.”
How she keeps up
her social life:
“I don’t like to stay home.
I’m a person that goes
out. I go a lot with the
kids, by myself, with my
friends. They all are
seniors and we do things
that we all like to do.”
How she maintains
a positive attitude:
“My motto is, ‘If you treat
people right, you get
good things out of life.’”
Brought to you by UnitedHealthcare * Renew 15
cover story
“
With mirth and laughter let
old wrinkles come.
spread the joy
I
”
— William Shakespeare
n 2011, after monitoring changes in attitudes among
adults for 10 years, researchers published a study in
Psychology and Aging that offered a surprising result.
Rather than pine for their younger days, most people
actually grew more content as they aged.
Of course, that doesn’t mean that older adults always
find it easy to keep a positive attitude — or spread the
cheer around. (In fact, the American Psychological
Association calls depression a significant public health
issue for older Americans.) “Being happy is a choice you
make,” says Peter Martin, professor of human
development and family studies at Iowa State University.
“And, often, you have to work at it.”
But the effort can pay off. Emotional well-being may
help make you physically healthier and can also empower
those around you. So what are the easiest ways to give
other people a chance to benefit from your contentment?
Martin offers some suggestions:
• Send a letter. In the age of texts, emails and
Facebook, a handwritten letter has become
something special. It shows the recipient that
you took the time and effort to show how
much you value them. “It can give someone
just the lift they need that day,” Martin says.
• Say something nice. Just because it’s obvious
doesn’t mean it isn’t important. Whether it’s
to the neighbor in line at the grocery store or a
grandchild, the power of a kind word can never
be underestimated.
• Show thanks. No matter your age, gratitude
never goes out of style.
16 Renew * Be the Best You in 2013
Member Wisdom
MERRILL P.
Lend a helping hand
S
olve problems. Build stronger
communities. Share the wisdom
you’ve gained. There’s a long list of
reasons to volunteer. And now you can
add one more: good health.
According to a large study of
volunteerism conducted by
UnitedHealthcare® in 2010, older
adults who volunteer are more likely to
feel better about both their physical and
emotional well-being. They feel more in
control of their health, are less likely to
feel worried or lonely and have a more
positive outlook on life.
Best of all, volunteering is easy.
Whatever your schedule — and your
interests — there’s a place that will
welcome you with open arms. Here’s
how to find a good match:
Take an inventory. Consider what you
have to give. Think about skills you
already have — or those you’d like to
gain. There may be a professional talent
you’ve honed through the years. But
volunteering also can help you expand
your horizons. Many organizations
Father, grandfather,
centenarian
Cedarburg, Wisconsin
offer training to new volunteers, letting
you try something you’ve never done
but might love.
Do your research. How to help is
just one consideration. You also must
decide who and where. What’s your
passion? Tutoring children? Feeding
the hungry? Rescuing abandoned dogs?
Chances are there’s an organization
working on your issue. Search for
matches at DoGoodLiveWell.org,
1-800-volunteer.org, and
VolunteerMatch.org. Once you’ve
found a potential fit, call, ask questions
and schedule a visit.
Start out small. Try a one-time event
before making a commitment. That
way, you can be sure you’ve found a
good fit. Starting slowly will also keep
you from burning out. Everyone has
limits on how much time they can
give. If you get to the point where
volunteering is stressful instead of
fun, it’s time to rethink your time
commitment.
The secret to
his longevity:
“Everywhere that I have
gone, from one place to
another, there’s always
been an opportunity to
better myself. If you take
advantage of those and
keep plugging away all
the time, you can better
yourself.”
How he maintains
a positive attitude:
“When I get up in the
morning, the first thing
I do is take some don’tgive-a-damn medicine.
And boy it works.”
How he celebrated
his 100th birthday:
“My son said just the
eight of us here are going
to have a little party.
So when I got to the
restaurant, people came
out of the woodwork. We
had 35 people for dinner.”
Brought to you by UnitedHealthcare * Renew 17
feature
Install gutters
to keep water
off walkways.
Safe at home
Some simple changes around the house
may reduce the risk of falling.
A
s styles come and go, you update your clothes,
your hair, even your car. But as you or your loved
ones age, you may need to update something else:
items around the home that increase the risk of suffering a
fall. In fact, some small changes may make a big difference
when it comes to making a house safe for daily activities.
Improve your balance
to help prevent falls
Daily activities that keep you
on your feet and moving, like
walking, can help you maintain
good balance. And adding easyto-do balance exercises into your
everyday routine may improve your
balance even more. For instance,
any time you find yourself waiting
in line, try balancing on one foot.
Or practice standing up and sitting
down without using your hands. If
you’re looking for more ways to
improve your balance, you might
want to try a yoga or tai chi class.
Along with helping to improve
balance, these classes may help
you build strength, reduce stress
and meet other people. Remember,
talk with your doctor before
beginning any new exercise
program.
18 Renew * Be the Best You in 2013
Keep foods and
small appliances
you use most
often within
easy reach.
Put a bell on your
pet’s collar so it can’t
sneak up on you.
Install grab bars by your
bathtub, shower and toilet.
Install light switches
at the top and bottom
of stairs.
Mount a
handrail
that extends
beyond the
first and last
steps.
Tack electrical
cords to the
floor. Make
sure they
don’t stretch
across
walking paths.
Make sure a
working lamp
is easy to reach
from your bed.
Put a nonskid bathtub mat, or
install bath tape, in your tub;
place a nonskid rug outside
the tub.
Keep floors
and stairs free
of clutter.
Arrange furniture
to create open
walking paths.
Pick up pet toys
or child toys not
being used.
Remove throw rugs or attach them
to floors with double-sided tape.
Wear sturdy,
nonslip shoes
while doing
yard work.
Repair cracks and uneven areas on
walking paths and the driveway.
Brought to you by UnitedHealthcare * Renew 19
feature
The greatest gift
Having your affairs in order can be the most lasting gift to loved ones.
By Polly Turner
W
e were sitting there, watching the
old ladies by the fire were laughing so much.
flames flicker in the fireplace. For the
Experts point out that the single most important
moment it was only the two of us in the
thing that family and friends can do to prepare for a
lounge of the retirement home, me on the couch and
loved one’s death may also be one of the easiest: Talk
my mother in her wheelchair.
to each other. From our fireside chat, I learned that
“Mom, do you mind if we take a few minutes to
my mother had already filled out a living will, a type
talk about something?”
of advance directive. The legal document made her
At 78, my mother could still give
end-of-life wishes clear. She didn’t
me the wisest advice of anyone I
want to be on a feeding tube, or a
Experts
point
out
that
knew. After all, she had been an
respirator — or any other means of
Episcopal priest and a college dean. the single most important thing artificially extending her life.
But Parkinson’s disease had started
Some people, like my mother,
that family and friends can
to trap her in her own body.
do to prepare for a loved one’s will want only to relieve their pain
Parkinson’s develops differently in
death may also be one of the when the end is near. Others will
everyone. My mom had already lost
want every effort made to help
easiest:
Talk
to
each
other.
her ability to bathe, get dressed and
keep them alive. Everybody is
get to the bathroom on her own. I
different, and writing down your
feared that at some point she might lose all ability to
personal wishes in a living will can make sure those
talk, even to swallow or to breathe. We hadn’t talked
directives are followed. Creating a living will isn’t as
about that part. Not yet.
complicated as one might imagine. It doesn’t require a
“What if a time comes when they want to place you lawyer’s help; you just need to have it signed, dated
on a feeding tube?” I asked. “How would you feel
and witnessed (see sidebar on page 23).
about that?”
Knowing that she might have trouble paying bills or
She gazed past the fire for a moment. Then, slowly,
doing other everyday tasks someday, my mother also
the conversation began.
decided to sign a durable power of attorney. This
document gives a person of your choice (your agent)
Taking the right approach
the ability to take specific actions on your behalf, and
There’s no getting around the fact that a discussion
it remains valid even after you can no longer make
about end-of-life decisions can be difficult, touching
your own decisions. Since I lived too far away to take
on some of life’s most serious issues. But I’ve found
on those sorts of tasks, my mother named my sister as
that as long as my loved ones knew I was being open, her agent, giving her the power to write checks on my
honest and caring, the conversation didn’t need to be
mother’s behalf.
depressing. So once my mother and I moved past the
My mother also signed a durable power of attorney
first shaky questions and answers, the other residents
for health care, another type of advance directive. It
of the retirement home had to wonder why these two allows a spokesperson to make health-care-specific
Continued on page 22
“
”
20 Renew * Be the Best You in 2013
Above: My family,
with my mom and
me in the middle.
Right: Me and
my sister.
“
There’s no getting around the fact
that a discussion about end-of-life
decisions can be difficult.
”
Brought to you by UnitedHealthcare * Renew 21
feature
Continued from page 20
decisions for you when you
can’t. More than a quarter of
seniors may need someone to
make such decisions at the
end of their lives. I felt
honored and gratified — if
a bit nervous — when my
mom asked me to be her
spokesperson.
My mother had also wisely
hired a lawyer to draw up a
will, which specified who
would receive her property,
money and other possessions
when she died. Without it,
the state would make these decisions. When my
mother met with the attorney, she invited my sister,
my brother and me to join her. And thank heaven
she did — we were able to point out an error in how
she was dividing her estate. If left uncorrected, upon
her death there might have been serious doubts about
her wishes. With those conversations behind us, I was able
to spend my visits with my mother enjoying her
company, savoring every moment. I knew that when
the end came, I would feel secure that her voice
would be heard, even if she couldn’t speak for herself.
Final gift
It was Christmas Eve when I finally got the phone
call from my sister. My mother had been fading for
months, and my son and I had just returned from a
two-day visit with her. Her eyes had remained shut
through most of our stay, and her voice was only a
whisper. But there had been a smile on her face, and
it said all we needed to know.
I was surprised when my sister told me that since
our visit, Mom had been refusing all food and drink.
She had even gotten angry when my sister tried to
wheel her into the dining room. “The doctor wants to
admit her to the hospital and put her on an IV to get
her fluid levels up,” my sister said. “I thought I should
let you know.”
22 Renew * Be the Best You in 2013
We both agreed that since I was
her health care power of attorney,
I would call the doctor right away.
It was a short and matter-of-fact
conversation. But I had to ask:
“What would happen if she
didn’t have the IV?”
When he answered, his words
were measured: “Maybe a week
or so. At most.”
Suddenly I heard my mother’s
voice, soft and clear, speaking
through me.
“Let her be,” I said. “Let her
stay in the bed she calls home,
surrounded by the caregivers she knows well and
trusts.” I believed that’s what her anger was telling us.
No one expected she would be gone before I could
finish the five-hour drive back to the nursing home.
It was Christmas Day. My sister had been there,
holding her hand to the end.
One of the nursing home aides greeted me at
my mom’s door with open arms and a joyous hug.
“Your mother told me she would hang around until
Christmas, and that’s just what she did,” she said
with a laugh.
The head nurse, too, sought me out. Looking me
square in the eyes, she blurted out, “I wish other
families would have done what you did!”
One never knows what to expect at life’s end.
I know I didn’t. But what seemed clear was that
my mom got her Christmas wish. She died amid
an atmosphere of love and grace, even joy for those
around her. And by telling us her wishes in advance,
she gave the greatest gift I could ever imagine: the
peace of mind that came with knowing that we’d
done exactly what she wanted.
Polly Turner has served as a hospice and hospital
volunteer. As a freelance writer and ghostwriter based
in Charlottesville, Virginia, she specializes in health,
well-being and meditation.
“
With those conversations behind us, I was able
to spend my visits with my mother enjoying her
company, savoring every moment.
Left: My mom circa 1944.
Right: Me and my mom (at age 78).
”
Definitions and resources
Power of attorney
Durable power of attorney for health care
This gives a person of your choice (your agent) the
ability to take specific actions on your behalf. A
durable power of attorney remains valid even after
you can no longer make your own decisions. You can
fill out a document to establish power of attorney
yourself. However, experts usually recommend that
you hire a lawyer to complete one for you to ensure
it meets both the state’s and your requirements.
Another type of advance directive that allows you to
name someone to only make health care decisions for
you when you can’t. As with a living will, you don’t need
a lawyer to create it. You can just have your state’s
specific form signed, dated and witnessed. Experts
recommend you complete both types of advance
directives or combine them into one document.
For more information:
For more information:
• Family Caregiver Alliance, Caregiver.org.
• American Bar Association, AmericanBar.org.
Click on “Public Resources.”
Will
A type of advance directive, a living will is a legal
document that makes end-of-life care wishes clear.
Creating one doesn’t require a lawyer’s help; you
only need to have a state-approved form signed,
dated and witnessed.
This document spells out who will receive your
property, money and possessions when you die.
Though it’s possible to write a will without an
attorney’s help, a qualified estate lawyer can ensure
the document meets state requirements. He or she
can also handle complex issues when many assets
are at stake.
For more information:
For more information:
• Aging with Dignity, AgingWithDignity.org.
Click on “Five Wishes.”
• National Hospice and Palliative Care Organization,
CaringInfo.org.
• American Bar Association, AmericanBar.org.
Click on “Public Resources.”
Living will
Brought to you by UnitedHealthcare * Renew 23
your health
Getting the preventive
care you need
W
hen you’re feeling sick, calling your doctor
seems natural — but when you’re feeling well,
it may not be something you think about. Yet
setting up appointments for your annual wellness exams
and health screenings are some of the most important
phone calls you’ll make all year. “Tell yourself that a
checkup can save your life, because you know what? It
absolutely can,” says Reed V. Tuckson, M.D., Executive
Don’t be shy. During doctor visits,
speak up when you have questions or
concerns. Your doctor is an excellent
source of reliable information and
expert guidance.
24 Renew * Be the Best You in 2013
Vice President and Chief of Medical Affairs for
UnitedHealth Group. “It’s how doctors catch things
early, when they’re most treatable.”
Preventive care is very important to your health. That’s
why all Medicare Advantage members are encouraged to
take advantage of the two types of annual wellness exams
that are covered by your plan.
Covered annual wellness exams
The Annual Wellness Visit allows you and your doctor to
develop or update a personalized prevention plan based on
your current health and risk factors. This visit is covered
for a $0 copayment.
The Annual Routine Physical Exam is a separate service
from the Annual Wellness Visit, but you can get them
done in the same visit. This comprehensive exam is
performed by your primary care doctor. The purpose is to
screen for disease, promote a healthy lifestyle and look at
potential risk factors for future medical problems. In
addition to getting a head-to-toe physical exam at this
visit, your doctor will also typically check your blood
pressure and make sure you are up-to-date on your
immunizations for things such as flu shots. Most
Medicare Advantage plans insured by UnitedHealthcare®
cover this exam for a $0 copayment, too.
More screenings to ask about
Your annual wellness exams are the perfect time to make
sure you’re up-to-date on other health screenings, which
can check for diseases such as cancer. All Medicare
Advantage plans insured by UnitedHealthcare cover the
following preventive services for a $0 copayment. This is
not a complete list of covered screenings. Please refer to
your Evidence of Coverage or call the number on the
back of your member ID card for more information.
Ask your doctor which preventive screenings you may
need and when:
• Colon cancer screening
• Glaucoma test
• Depression screening
• Cardiovascular screening
• Diabetes screening
• Obesity screening
• Bone density test (osteoporosis)
• Breast cancer screening (mammogram)
Other questions to bring up
At your visits, bring up any questions or concerns you
have about leading a healthier, happier lifestyle. Are
you confused about which foods to eat or which type
of exercise is best for you? Do you have questions about
any medications you take? Are you looking for support
with quitting smoking or losing weight? Your doctor is
an excellent source of reliable information and expert
guidance.
All in all, your annual wellness exams and health
screenings are among the most important benefits of your
health plan. So what are you waiting for? If you haven’t
had a checkup in the last 12 months, pick up the phone
and schedule one now. “It’s your chance to talk face-toface with your doctor about any new or ongoing health
issues, and that could save your life!” says Dr. Reed.
Take advantage of health tools
Here are a few UnitedHealthcare programs
and services that may help you get healthier
and stay that way:
• NurseLineSM. No matter when you have a
question about your medication or a health
concern — even in the middle of the night —
a nurse is only a phone call away. NurseLine
is available 24 hours a day, 7 days a week.
• SilverSneakers®. Stretch, lift or jog your
way to living a healthier life with
SilverSneakers. Many plans offer access to
this special membership program at hundreds
of gym locations.
•Reminders. It’s easy to forget when you
need to see your doctor for what. Our friendly
reminders can help you remember to
schedule appointments for the preventive
care you need.
• Chronic condition or complex health
situation support. Some conditions are
difficult to manage on your own. We may help
you get the care you need to live well with a
complicated health situation.
Not all products or services are available on all
plans or in all areas. Some services are
available for those who qualify or by referral.
Please refer to your Evidence of Coverage or
call the number on the back of your member ID
card for more information.
We want to hear from you!
Have comments about the new Renew?
Share your thoughts at renewfeedback.com/AARP.
Or write us at
UnitedHealthcare Renew, P.O. Box 410018,
Kansas City, MO 64141-0018 today!
Brought to you by UnitedHealthcare * Renew 25
your health
Health, more than 2 million
Americans have glaucoma, but half
of them don’t even know it.
How’s it detected?
As part of a regular eye exam, your eye
doctor will screen for glaucoma by
doing several painless tests. The most
common of these is the “puff-of-air”
test to measure pressure inside the eye.
Who’s at risk?
Glaucoma: Why
you should care
A
s the years pass, you might
expect to have some vision
problems. Maybe you need to
hold the newspaper farther away to
read it. Or you may have trouble
reading the small print on restaurant
menus. But there’s a more serious
issue to be aware of, too. As you age,
you have a higher chance of
developing glaucoma, which can rob
you of your eyesight. The good news
is that when caught and treated early,
you can stop glaucoma-related vision
loss. That’s why it’s so important to
get a regular eye exam that includes
a glaucoma screening.
What is it?
When you have glaucoma, fluid
builds up in your eye. Over time, the
pressure from this fluid harms your
optic nerve, which could lead to
blindness. Glaucoma is the second
leading cause of blindness and can
develop with little or no warning.
According to National Institutes of
26 Renew * Be the Best You in 2013
Because glaucoma can develop slowly,
the National Eye Institute
recommends that most people get a
thorough eye exam once every two
years. Although glaucoma can happen
to anyone, in 2012 the National Eye
Institute warned that it is more likely
to occur in certain groups of people.
These include:
• Anyone age 60 or over, especially
Mexican-Americans
• African-Americans over age 40
• People who have a family history
of glaucoma
In 2011, the Glaucoma Research
Foundation reported that glaucoma is
also common in people with diabetes.
If you’re in one of these groups, or
haven’t had a glaucoma screening in
the past two years, schedule an eye
exam today — the glaucoma test is
covered as part of your Medicare
Advantage plan.
There’s no cure for
glaucoma, so finding it
early is key to saving your
vision for years to come.
That’s why it’s so important to get
a regular eye exam that includes a
glaucoma screening.
inside unitedHealthcare
Meet your customer
service reps
For many members, Customer Service representatives are the first point of contact with
UnitedHealthcare®. So who are the people on the other end of the line? Meet two of
the folks who staff our call center in Green Bay, Wisconsin.
Haley B.
James G.
Hometown:
Antigo, Wisconsin.
Hobbies: Movies.
Knitting. Family.
Best part of the job:
“Whenever any member
calls us, whether it’s for
benefit information, going
over bills or requesting an
ID card, they’re always
needing assistance, and I
like being that person to
get them what they need.”
Most memorable call: “I recently had a caller who had
received a large bill from a hospital for some services … She
was in a complete panic. We spent time going over her
benefits. I looked up the claim information from the
hospital, which kept sending her bill after bill for this
huge amount, and it turned out that she didn’t owe
anything … I was able to go to bat for the member, letting
the hospital know they were not allowed to bill her for what
they were saying … By the end of the call, you
could tell she was so relieved.”
If you could tell members one thing: “That
they’re not just a number to us. That each person —
their issues matter.”
Hometown:
Green Bay, Wisconsin.
Hobbies: Volunteering.
Bowling. Hunting.
Best part of the job:
“When you’re able
to help somebody
through their issue
on the first call. That
definitely makes you
feel really good.”
Most memorable
call: “I recently spoke
to a member from Florida, who was planning to go on a
cross-country RV trip with his spouse … he had gone
down to the pharmacy to get his medications prior to
going on that trip, and he had gotten rejected because he
had tried to fill them too soon. But we do allow a
vacation override so that you can get your medications if
you’re traveling somewhere. Through that conversation,
we got him set up for his trip, but we also discussed
what would one do in an RV for a month.”
If you could tell members one thing: “We will do
everything in our power — whether it’s customer service
or reaching out to management — to resolve their issue.
Because we do care.”
We’re here to help!
If you have questions about your plan, call UnitedHealthcare Customer Service at the
number on the back of your member ID card.
Brought to you by UnitedHealthcare * Renew 27
community
7
NFL teams have
partnered with
UnitedHealthcare
Do Good. Live Well.
food drives.
Left: The Minnesota Vikings,
Second Harvest Heartland and
UnitedHealthcare teamed up to help
tackle senior hunger in the Twin Cities
during a volunteer food-packing event
on October 16, 2012.
Do Good.
Live Well.
10
Volunteering helps UnitedHealthcare
employees give back to local communities.
A
t UnitedHealthcare®, we don’t just talk about
the importance of volunteering as part of a healthy
life. We live it. More than 80 percent of our
employees give their time and energy to charitable causes.
To make it easier for our employees to give back to their
communities, three years ago we created a project called
Do Good. Live Well.
Our employees have teamed up to fight hunger, build
playgrounds, plant community gardens and more. The
result: more than 15,000 hours of donated service — and
a lasting impact on employees and those they inspire.
1,700
volunteers
participated in
Do Good. Live Well.
projects in 2012.
100
UnitedHealthcare
employees take
part in each project,
on average.
28 Renew * Be the Best You in 2013
playgrounds
were constructed
through Do Good.
Live Well.
Above: Volunteers from
UnitedHealthcare, Arizonans for
Children and others in the Phoenix
community celebrate the new playground at the
Arizonans for Children’s Phoenix Visitation Center
on October 20, 2012.
To find out about events in your area and
how you can participate, visit DoGoodLiveWell.org.
92%
of volunteers agree
that volunteering
has given them
a richer sense of
purpose in their lives.
80%
of UnitedHealthcare
employees
volunteer to
help others.
puzzle
Crossword
This crossword is more than a fun way to pass the time.
It’s also a great way to challenge your mind.
29 Cup handle
32 Family members
34 Ground cover
36 Criticize
37 Shipwreck signal
40 Lady’s escort
41 Words of wisdom
43 Six-sided state
45 Commotion
46 Word of possibility
47 Neutral shade
48
oblige
52 Farm mother
53 E
ric Arthur Blair’s
pen name,
George
1 Butts into
5 Not up yet
9 Pamplona runners
14 Mystery writer
Ambler
15 Exploding star
16 Curaçao neighbor
17 Capitol feature
18 Hidden valley
19 Furnace button
20 Defraud
22 Make a scene?
24 Compass pt.
25 Levels
27 Lifted
Across
56 College bigwigs
58 Standard
59 Morning moisture
61 Sister of Apollo
65 Sambuca flavoring
67 Suspend
69 Make over
70 S
tringed
instruments
71 Previously
72 Actor Lugosi
73 Exhausted
74 Roll call calls
75 Dance bit
Down
1 Cincinnati nine
2 Lined up
3 La Bohème heroine
4 Bloodhound’s clue
5 Fisherman
6 Ravel classic
7 First family
member
8 Two Years Before the
Mast writer
9 Kind of sauce
10 Bonanza find
11 Tricks
12 More than plump
13 Filled to excess
21 Claim
23 Brunch serving
26 Digressed
28 Matter of debate
29 Grade A item
30 Environs
31 We the Living
author
33 Beldam
35 Backgammon
piece
38 Elevator pioneer
39 Palm starch
41 Mosey
42 Indian dish
44 Chop down
47 Out of shape
49 Senior
50 Spiritual session?
51 Some N.C.O.’s
53 Milky gems
54 Incurred over
time, as a bill
55 Correspond
57 N
ovi Sad
residents
60 Horse halter
62 Rendezvous
63 Not in use
64 It’s sold in bars
66 Cambodian coin
68 “
takers?”
Answers to crossword
on page 31
Brought to you by UnitedHealthcare * Renew 29
Urinary incontinence
Q: I have embarrassing moments where I can’t control
my bladder. It’s getting to where I’m almost afraid to
leave the house. Is there anything I can do?
A: There’s nothing to be
embarrassed about.
It’s more common than you think. So
please, don’t let an overactive bladder
keep you cooped up. That could make
matters worse. Inactivity and isolation
often worsen health issues.
It’s time for you to become Dr. You
and get smart about what’s going on.
Urinary incontinence, often called
overactive bladder, could be due to a
weakening of muscles in your bladder
and urethra that can come with aging.
Other possible causes or contributing
factors include:
• Bladder irritation
• Urinary tract infection
• Medication
• Caffeine
• Alcohol
• Smoking
• Stress
• Being overweight
• Constipation
If you haven’t done so, see your
primary doctor for a straightforward
discussion. Some people tell me, “But
Dr. Reed, it’s embarrassing to talk
about.” Your doctor sees many people
with this issue and is trained to help.
Don’t feel powerless. Progress begins
when Dr. You decides you’re not
going to just “live with it” anymore.
For a few days prior to seeing your
doctor, keep a bladder diary. Record
when and how often you urinate,
approximate amounts, accidental
leaks and activity prompting them.
You can Google “bladder diary” for a
helpful worksheet. There are
absorbent pads and protective
garments to consider, too. See
the National Institutes of Health’s
website, health.nih.gov/topic/
UrinaryIncontinence, for
excellent advice.
Arm yourself with information.
See your doctor. And confidently,
actively enjoy each day!
Meet Dr. You
Meet Dr. Reed
Dr. Reed Tuckson is the Chief of
Medical Affairs at UnitedHealth
Group and the author of the
breakthrough book The Doctor in
the Mirror.
Look in the mirror and meet Dr. You. That’s right. By becoming more involved in your
health, and by using the helpful tips and practical advice that UnitedHealthcare® offers,
you can become Dr. You!
30 Renew * Be the Best You in 2013
online tools
Help that’s just a click away
Online resources can help you get the most from your plan.
H
ave you ever wished there was one convenient
place to find information, tips and tools to help
improve your health, view and search claims
information, and keep track of your medications and
doctor visits? Well, it turns out there is: Your plan’s
website, myAARPMedicare.com, lets you do these things
and more.
Create a secure account
Personalized information about your health and your plan
is just a click away. Just sign in at myAARPMedicare.com.
If you’ve never signed in before, you’ll need to register for a
secure account. To register, all you need is an email
address, your birth date, and your member ID card or
Medicare ID card. Once signed in, you can view your
personal information, plan details, payment history,
claims and more.
Here are just some of the online resources you can take
advantage of as a member.
Personal health record
Tracking your medical history is now easier at
myAARPMedicare.com. View and update your
personal health record with doctors, locations, drugs,
claims, pharmacies and more. You can also add
information about the vitamins and over-the-counter
medications you take. Simply print a copy to bring with
you to your next doctor visit. Helpful messages can also
remind you to schedule yearly exams, flu shots and other
important screenings.
Health & Wellness
Living a healthier life may be easier when you
have the resources you need. Visit the “Health
& Wellness” tab at myAARPMedicare.com for helpful
information and support. Here you can search and view
articles, videos and tools personalized based on your
current health conditions. You can also find other health
and wellness resources quickly by using the search
function. Explore the Healthy Living Tools, which offers
everything from a body mass index calculator to a blood
pressure quiz.
New Member Orientation
Whether you’ve just joined or are a longtime
member, everyone should take advantage of
the wealth of information available in the New Member
Orientation. The step-by-step videos will help you
navigate the ins-and-outs of your plan, explaining how
to use the tools, services and benefits that come with it.
Go paperless
Cut down on clutter by signing up to get
some of your plan materials online at
myAARPMedicare.com. You won’t have to worry about
papers piling up, and we’ll send you an email when you
have materials available to view and download in your
secure online account. The site is also where you’ll be able
to access the online edition of Renew.
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Brought to you by UnitedHealthcare * Renew 31
Disclaimers
Plan is insured or covered by UnitedHealthcare
Insurance Company or one of its affiliates,
a Medicare Advantage organization
with a Medicare contract. AARP®
MedicareComplete® plans carry the AARP
name, and UnitedHealthcare Insurance
Company pays royalty fees to AARP for the
use of its intellectual property. These fees are
used for the general purposes of AARP.
The benefit information provided is a brief
summary, not a complete description of
benefits. For more information contact the plan.
Limitations, copayments, and restrictions may
apply. Benefits, formulary, pharmacy network,
premium and/or copayments/coinsurance may
change on January 1 of each year.
This publication is for informational purposes
only and does not replace the care or advice of
a doctor. Always talk with a doctor before
beginning any exercise program, therapy or
medication.
You are not required to use OptumRx to
obtain a 90-day supply of your maintenance
medications, but you may pay more
out-of-pocket compared to using OptumRx,
your plan’s Preferred Mail Service Pharmacy.
New prescriptions should arrive within ten
business days from the date the completed
order is received by the Mail Service Pharmacy.
Completed refill orders should arrive in about
seven business days. OptumRx will contact you
if there will be an extended delay in the delivery
of your medications.
OptumRx is an affiliate of UnitedHealthcare
Insurance Company.
Continued on reverse
OptumHealthSM is a health and well-being
company that provides information and
support as part of your health plan. NurseLineSM nurses cannot diagnose problems or
recommend specific treatment and are not a
substitute for your doctor’s care. NurseLineSM
services are not an insurance program and may
be discontinued at any time.
SilverSneakers® is a registered mark of
Healthways, Inc. Consult a health care
professional before beginning any exercise program. AARP and UnitedHealthcare do not
endorse and are not responsible for the services
or information provided by this program.
Availability of the SilverSneakers programs
varies by plan/market. Refer to your
Evidence of Coverage for more details.
PRESORTED
STANDARD
U.S. POSTAGE
PAID
UNITEDHEALTHCARE
P.O. Box 219359
Kansas City, MO 64121-7287
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Health or wellness or prevention information.
sTRENGTH IN NUMBERS HUMANITY IN NUMBERS KNOWLEDGE IN NUMBERS COMFORT IN NUMBERS health in numbers
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KNOWLEDGE Life is meant to be lived to the fullest. But
when you face medical issues, things can get complicated.
You get prescribed one drug one place and another
somewhere else. And sometimes, if you wind up taking both
drugs together, you could be in real trouble. That’s why
UnitedHealthcare offers tools that spot potentially dangerous
drug interactions. So we can warn your pharmacist before
your prescription is filled. We even alert your physician in
cases of a potentially harmful drug-disease interaction.
At UnitedHealthcare, we’re using our experience and our
access to a vast range of health care information to make
health care simpler and more responsive. So you can take
your medicines safely — and get back to living life. We’re
more than 78,000 people looking out for 70 million
SM
Americans, that’s HEALTH IN NUMBERS .
Find out more at UHC.com