The United Republic Of Tanzania Ministry Of Water NATIONAL RURAL WATER SUSTAINABILITY STRATEGY (NRWSS) JULY JUNE 2020 2015 - National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Coverage of Water Points in Tanzania ii National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 TABLE OF CONTENTS TABLE OF CONTENTS iii LIST OF BOXES v ABREVIATION AND ACRONYMS v MESSAGE FROM THE HON. MINISTER viii PREFACE BY PERMANENT SECRETARY x ACKNOWLEDGEMENT xi EXECUTIVE SUMMARY xii 1.0 INTRODUCTION 1 1.1 Background Information 1 1.2 Concept of sustainability 3 1.3 Main objectives of the National Rural Water Sustainability strategy 4 1.4 Role of sustainability strategy 5 1.5 Principles that guide the strategy 5 1.6 Rationale of National Rural Water Sustainability Strategy 6 1.7 Layout of the Strategy 7 2.0 POLICY, LEGAL AND REGULATORY FRAMEWORK 9 3.0 SITUATION ANALYSIS 12 3.1 Background Information 12 3.2 Available opportunities for change 12 3.3 Roles and responsibility of agencies involved in sustaining rural water supply services 14 3.4 Sustainability aspects showing major significant issues 20 4.0 SUSTAINABILITY STRATEGIES 24 4.1 Sustainability Strategies Implementation Terms 26 4.2 Thematic Sustainability Strategies 29 5.0 LOGICAL FRAMEWORK 43 6 DISSEMINATION, IMPLEMENTATION, MONITORING AND EVALUTION PLAN 46 6.1 Dissemination Plan 46 6.2 Implementation Plan 46 6.3 Reporting Procedures 50 6.4 Monitoring and evaluation plan 51 7.0 CONCLUSIONS AND RECOMMENDATIONS 52 7.1 Concluding Remarks 52 7.2 Guidance points 53 6.1 Dissemination plan 62 6.2 Implementation Plan 62 6.3 Reporting Procedures 67 6.4 Monitoring and evaluation plan 69 7.0 CONCLUSIONS AND RECOMMENDATIONS 70 7.1 Concluding Remarks 70 iii National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 7.2 Guidance points 71 ANNEX A: DEFINITION OF TERMS 72 ANNEX B: CURRENT STATUS ANALYSIS 75 ANNEX C: PROPOSED REGISTRATION PROCESS 80 ANNEX D: STAFF REQUIREMENT AND AVAILABLE WATER SECTOR STAFF 81 ANNEX E: WATER POINT FUNCTIONALITY STATUS 82 ANNEX E: COVERAGE TREND BY YEAR FROM 2005 to 2011 85 iv National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 LIST OF BOXES Box ES 1 Current status focus areas xii Box ES 2 Action orientated themes xiii Box 1.1 International goals and challenges 1 Box 1.2 Methodologies used to prepare the strategy. 2 Box 1.3 Definitions of sustainability 3 LIST OF FIGURES Figure 1.1 Result of Water Point Mapping Study on sustainability according to water source 2 Figure 3.1 Service provision functions of COWSOs 15 Figure 3.2 Organization Structure of Rural Water Supply Department 18 Figure 3. 3 Zonal teams 19 Figure 3.4 Management tasks 22 LIST OF TABLES 1.1 Table 5.1 Logical Framework 43 Table: 6.4 Comprehensive medium term strategies – implementation plan: 49 Table 6.2 KPIs for the immediate quick win strategy 63 Table 6.3 Immediate quick win actions 64 6.3 Reporting Procedures 67 Table 6.5 Medium term strategies – implementation plan 68 v National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ABREVIATIONS AND ACRONYMS AGM BRN BWO CBOs CD Plans CDO CoE COM COWSOs CWST DPs DRWS DWE EWURA FMP FSP HESAWA HIV/AIDS IRC JAST JICA JWSR KPI LGA M&E MDGs MIS MKUKUTA MoE&VT MoF MOHSW MoU MoW MPs MTEF NAWAPO NBS NGOs NPD NRWSSP NSGRP NWSDS O&M Annual General Meeting Big Result Now Basin Water Office Community Based Organisation Capacity Development Plans Community Development Officers Centres of Excellence Community Ownership and Management Community Owned Water Supply Organizations Community Water and Sanitation Teams Development Partners Department of Rural Water Supply District Water Engineer Energy and Water Utilities Regulatory Authority Facility Management Plan Facilitation Service Provider Health, Sanitation and Water Supply Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome International Centre for Water and Sanitation Joint Assistance Strategy Japanese International Cooperation Agency Joint Water Sector Review Key Performance Indictor Local Government Authority Monitoring and evaluation Millennium Development Goals Management Information System Mkakati wa Kukuza Uchumi na Kuondoa UmaskiniTanzania Ministry of Education and Vocational Training Ministry of Finance, Ministry of Health and Social Welfare Memorandum of Understanding Ministry of Water Member of Parliament Medium Term Expenditure Framework National Water Policy National Bureau of Statistics Non-Governmental Organisation National Project Document National Rural Water Supply and Sanitation Project National Strategy for Growth and Reduction of Poverty National Water Sector Development Strategy Operation and Maintenance vi National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 PAF BWO PIM PMO-RALG PPP PRS PS RSs RWSSP SNV TASAF TOR TSP TWGs Tshs TWGs UNICEF URT UWSAs WASH WB WHO WRM WSDP WSSAs WPM WSWG WUA Performance Assessment Framework Basin Water Office Programme Implementation Manual Prime Minister’s Office – Regional Administration and Local Public Private Partnership Poverty Reduction Strategy Permanent Secretary Regional Secretariats Rural Water Supply and Sanitation Project Netherland Development Organization Tanzania Social Action Fund Terms of Reference Technical Service Provider Working Groups Tanzanian Shillings Working Groups United Nations Children’s Fund United Republic of Tanzania Urban Water Supply and Sewerage Authorities Water Sanitation and Hygiene World Bank World Health Organization Water Resources Management Water Sector Development Programme Water Supply and Sanitation Authorities Water Point Mapping Water Sector Working Group Water User Association vii National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 MESSAGE FROM THE HON. MINISTER Water is the most vital national strategic asset. Recognising the sector’s importance in socioeconomic and political development, the government prepared the National Water Policy (2002), the National Water Sector Development Strategy (2006), the Water Supply and Sanitation Act (2009) and the Water Resources Management Act (2009). These policies, strategies and acts provide a progressive institutional and legal framework for the development of the water sector. However, despite all the above initiatives, there is still an enormous gap between the targets and the actual level of water supply services, especially in rural areas where national coverage is 51% against the target of 71%. There are many inter-related challenges facing the achievement of desired service level and overall sustainability of rural water supply services. A key one is inadequate attention to operation and maintenance right from the planning and design stages through to operation of projects. The second is inadequate community participation in project implementation, which leads to a low sense of ownership of the projects. Other challenges include: the limited capacity of the communities to operate and maintain the water supply systems; inadequate resource mobilization and capacity building of COWSO leaders, poor revenue collection and tariff setting mechanisms, poor supply chain for operational and maintenance spare parts at the community level and deterioration of the quantity and quality of water resources due to inadequate facilitation in water sources protection and conservation which is required for behaviour change. All these challenges have considerably affected the level of service provided by the rural water supply projects. This reality is depicted by the high number of non-functional Water Points in rural water supply projects. As at the end of September, 2014 out of 74,000 water points 28,000 were non-functional. This Sustainability Strategy addresses the operation and maintenance challenges of the sector in a single, overall framework supported by a series of action plans. The strategy defines how, through effective operation and maintenance, the water sector will achieve its objectives aiming at ensuring sustainable water resources and services. A 2 year immediate quick win strategy focusing on the BRN and a comprehensive 5 year medium term strategy are presented. The rationale of this sustainability strategy is to involve multiple stakeholders, particularly those at district and community level in formulating and implementing strategies that will contribute towards effective, efficient and equitable rural water supply services. The Strategy enables policy coordination, implementation and performance monitoring among different sector players. viii National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 The sector is strengthening its performance monitoring in order to guide investment planning and ensure sustainable functionality of existing assets to enable the Government to meet its commitments vis-à-vis MKUKUTA II, the MDGs and Vision 2025. There is a clear need to innovate if these ambitious development goals are to be achieved in practice. This is the challenge before the water sector and a new round of ideas is needed. More of the same way of doing things will simply not be enough. One of the most important innovations is the Big Results Now initiative. The Big Results Now initiative provides the framework for action where operation and maintenance issues will focus four key areas: financial sustainability through effective tariff collection; establishment of Community Owned Water Supply Organisations (COWSOs); technical, financial and managerial capacity building and; improving the spare part supply chain. It is also important to improve and market Boko Central store to stakeholders so that such important models can be adopted in other zones to assist on modalities to secure genuine and standard equipments and spare parts for water facilities. The Ministry, through the Big Results Now initiative and the recently launched Institutional Strengthening and Capacity Building Component of WSDP (phase II), will continue to use the financial resources available to empower Implementing agencies at all levels to meet its commitments for sustainable service delivery. We must look into our own internal strength to find the means to finance the sectorial investments that are needed to achieve the Vision 2025 aspirations. Prof Jumanne Maghembe MINISTER FOR WATER ix National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 PREFACE BY PERMANENT SECRETARY The National Rural Water Supply Sustainability Strategy is a framework tool for five years from Jan 2015-Jan 2020. The framework is an outcome of Joint Water Sector Review Agreed Action and is intended to guide the sector towards fulfilment of various National goals, e.g. the Vision 2025, National Strategy for Growth and Reduction of Poverty (NSGRP), Five Year Development Plan, Tanzania Long Term Perspective Plan – TLTPP, (2011/12-2025/26) and Water Sector Development Program Phase I and II (2006-2025), through sustainable rural water supply services. Enabling factors for sustainable rural water supply services include Technical Support Services, COWSO Formation and Registration, Popularization of Policies and Regulations for Sustainable service delivery, Sustainable O&M Financing, Appropriate Governance and Management, Institutional Leadership and Human Resource Capacity Development, Stakeholders Cooperation and Networking, Mainstreaming of Crosscutting issues, Efficient Data Management, Water Resources Protection and Implementation of Water Safety Plans. A situation analysis on the level of rural water supply service shows that these factors are not adequately put into action and consequently sustainability of most Rural Water Supply Projects is at stake. The application of this strategy is a collaborative effort that will stimulate dialogue and solution building among a range of sector stakeholders and external partners, and enable sustainable rural water supply services. Eng. Mbogo Futakamba PERMANENT SECRETARY x National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ACKNOWLEDGEMENT This strategy was informed by a detailed analysis of literature, reports and research and has integrated lessons learnt from the first phase of the Water Sector Development Program (2006–2014). We would like to express our most sincere gratitude to the Ministry of Water leadership for their guidance and support which has contributed in completing this work. We would like to extend our appreciation to the Ministry management Team for their collaboration and support. Special thanks should go to all the staff from Community Water Supply Division and staff from the Ministry of Water for their comments during the preparation of this strategy. More importantly, we are most grateful to all Development partners, International, Regional and Local NGOs, Representatives from COWSOs, Regional Secretariats, LGAs which have contributed concepts and ideas to strategies which will increase water supply sustainability. This support has inspired the design and implementation of practical training courses which will be used for applying acquired knowledge and skills with keen interest, enthusiasm, and commitment. These skills will be used by Community Water and Sanitation Teams, extension workers and communities. Eng. F.C. Rweyemamu DIRECTOR RURAL WATER SUPPLY xi National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 EXECUTIVE SUMMARY The sustainability of Rural Water Supply services is still a major challenge in many countries including Tanzania. The service standards, level, reliability and effectiveness of public water supply services in rural areas in Tanzania has not improved and in some cases has declined. To address the challenges the Ministry has decided to prepare a Sustainability Strategy that identifies and responds to the factors that affect sustainability of rural water supply challenges in Tanzania. The main objective of this strategy is to have sustainable water supply systems and services by ensuring that all constructed and rehabilitated systems, facilities and water points are providing services effectively and efficiently in a sustainable way leading to an increase in the number of people with access to safe, clean water and sanitation. This strategy aims to provide an overall framework for ensuring sustainability of the rural sector in Tanzania. The strategy analyses the current situation, identifying the causes and challenges affecting sustainability of rural water supply services and outlining programmes and strategic interventions to address sustainability blockages. The strategy examines a range of issues related to policy, strategies, guidelines and the legal framework in relation to sustainability of rural water supply. The strategy guides all stakeholders in the sector on operation and maintenance programmes and aligns to Big Result Now Programme, NAWAPO 2002 and other policies, Acts, legislations, strategies, guidelines and manuals. The strategy benefitted from the participation and experience of a wide range of stakeholders including: COWSOs leaders, civil society, local and international NGOs, Line Ministries, Local Box ES 1 Current status focus areas government Authorities, Regions, PMORALG, development partners and others. 1. Policy, coordination and harmonization; Stakeholders’ forums on sustainability 2. Technical support services; issues were held in Dodoma, Morogoro 3. Financial status of rural water supplies; and Dar es Salaam. The strategy was 4. Management aspect; informed by the findings of field trips, 5. Sector and project level governance; case studies, research reports, the annual 6. Environmental aspects; Water Sector Status Reports, Strategies, 7. Social and gender mainstreaming and a variety of other documents including policies studies and operational manuals related to water sector. An analysis of the current status has deepened the understanding of the underlying challenges. The current status examined a number of focus areas (see Box ES 1). In each of these areas the national targets are compared to actual achievement and the gaps analysed. Reflecting on the outcome of the status analysis and informed by the findings of the BRN analysis, four key and immediate challenges were isolated: 1) financial xii National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 sustainability and inadequate tariff collection; 2) low community capacity for cooperation and maintenance; 3) inadequate technical and support capacity at district level; 4) constraints in the supply chain for spare parts. Box ES 2 Action orientated themes An immediate quick win strategy focuses on 4 main strategies. Strategies represent the core BRN actions: • Enforce tariffs and revenue collection • Establish and train COWSOs to ensure sustainability at all projects • Recruit technicians at local government /Regional and Ministry level • Improve spare parts availability through setting up centres of excellence A comprehensive medium term implementation plan focuses on action orientated themes (Box ES 2) 1. Technical Support Services 2. COWSO Formation and Registration 3. Popularization of Policies and Regulations for Sustainable service delivery 4. Sustainable O&M Financing 5. Institutional Capacity Development 6. Human Resource Capacity Development 7. Stakeholders Cooperation and Networking 8. Mainstreaming of Crosscutting issues 9. Data Management 10. Water Resources protection 11. Water safety plans 12. Governance and management Each of these action orientated themes addresses key challenges and presents strategies and action plans to overcome the challenges as well as defining the responsible organisation. This national implementation plan will guide the sustainability planning process at district and regional level where the LGAs will prepare more detailed plans tailored to the districts and with information on budget and time scale. The main sustainability actions will be undertaken at COWSO, district and regional levels with the national level providing strategic guidance and overall support. A logical framework is developed and shown below. Each actor has an important role to play in ensuring sustainability. Outputs COWSOs functioning Objective Sustainable rural water supply projects Outcome 90% water points functioning Technical support services available Spare parts available O&M costs covered xiii National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 COWSOs will be formed to effectively manage community water supply services and ensure financial sustainability through tariff collection. LGAs will provide technical support to the COWSOs and ensure that the spare parts supply chain functions well. Each LGA will have performance indicators for accelerating the formation and registration of COWSOs. The regions will support the LGAs and assist in monitoring. The Ministry of Water and its partners such as PMO-RALG provide strategic support including the developing and guiding the use of tools such as the water point mapping which will help in monitoring, report generation and ensuring accountability for reaching targets. In order to move forward, collective responsibility can be achieved if every stakeholder will play a role for sustainable rural water services. It can be done - play your role. xiv National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 1.0 INTRODUCTION 1.1 Background Information Government of Tanzania, through the Ministry of Water is implementing Water Sector Development Programme (WSDP) for the period 2006-2025. A number of efforts have been undertaken to establish rural water supply systems in Tanzania. From 2006 -2012, the Water Sector Development Programme implemented a construction of the “10 village” projects – which mostly have been constructed and few are on construction. The results of WSDP phase I as of December 2013 shows that by June 2014, the programme managed to achieve 32,846 water points, benefiting 8,211,500 people. The BRN Initiative managed to install 16,764 water points in a span of only one year of June 2013. The total commutation achievement by June 30 2014 was 77,584 water points, serving 19,396 people in rural areas, about 51% of rural population. However, the rate of increase is unsatisfactory due to the increase of non functionality of water points. See annex E. Findings on the sustainability of different technologies are shown in figure 1.1 below. These findings confirm that a core reason for the low rate of coverage increase, despite investment, is the growing number of non-functional water points. Tanzania is not alone in facing these challenges (see Box 1.1) (add dams, ‘quick wins,’ earmarked projects). Box 1.1 International goals and challenges One of the United Nation’s 2015 Millennium Goals (MDG’s) is to halve by 2015 the proportion of people that do not have access to safe drinking water and basic sanitation (United Nations, 2010) compared to the level in 1990. Worldwide, 80 percent of the people who have limited access to drinking water supplies live in rural areas (United Nations, 2010). Even where rural supply systems are developed, many are in disrepair or not functioning properly (Brikke and Bredero, 2003; Moe and Rheingans, 2006; RWSN, 2012). 1 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Figure 1.1 Result of Water Point Mapping Study on sustainability according to water source Various factors contribute to the difficulty in developing sustainable rural water supply systems. For instance, rural communities are less capable of achieving economies of scale in water supply and treatment. They also have more limited capacity to raise income needed for operation and maintenance and lack of technical expertise needed to operate and Box 1.2 Methodologies used to prepare the maintain water systems. strategy. In rural arid areas communities suffer on • Review of documents: Annual Water and monitoring Reports, strategies, policies, manuals. hydrological variability, • Case studies: 1) Kiliwater Company illustrating the which can add to the lessons behind successful and non-successful water financial and technical entities; 2) Kongwa Water company illustrating the difficulties facing these importance of community involvement. • • • Field visits: during the Registrars training nationally added constructive inputs in the strategy. Specific studies: The BRN water lab report specifically the Operation and Maintenance work stream. Findings from consultancy services and research work on supply chains. Stakeholder forums: in Kibaha, Morogoro, Dodoma and Dar es Salaam. Stakeholders involved include Line Ministries, Non-Governmental Organizations, COWSOs, Civil Societies Political Leaders Religious institutions and 2 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 communities. Inadequate policy harmonization and coordination mechanisms have hindered community contribution and responsibilities in operation and maintenance of water facilities. In the past, policy guidelines have not attracted private sector involvement in investing in water sector for the spare parts supply chain. Issues of environmental protection and conservation awareness campaigns have been limited. light of these challenges, the ministry has prepared the sustainability strategy with the primary goal to offer a framework for sustainable rural water supply development. The major purpose is to provide a single source, overall framework for the water and sanitation sub-sector in Tanzania that will guide the implementation of the Sustainability Programmes in Rural Water Supply Services for over the next 10 years. The framework provides a set of tools that can support water supply sustainability mechanisms across technical, financial, governance, management, social, environment processes. The lessons from non performing water companies from Morogoro were also part of Case studies which have provided inputs to the capacity building of COWSO leaders nationally. The methodologies used to prepare the strategy are summarised in box 1.2. The core message is that: sustainability challenges can be overcome if all stakeholders collaborate, network and harmonize their actions. Box 1.3 Definitions of sustainability Continuous service approach - Sustainability can be defined as whether or not WASH services and good hygiene practices continue to work and deliver benefit over time (Water Aid, 2011). No time limit is set on those continued services behaviour changes and outcomes. In other words, sustainability is about permanent beneficial change in WASH services and hygiene practices. 1.2 Concept of sustainability Sustainability is a process involving many interrelated aspects including financing, policy, governance, management and technical issues. Box 1.3 provides two common definitions. Life cycle approach - A service is sustainable when it: functions properly and is used; functions over a prolonged period of time, according to the designed life-cycle of the equipment, provides the services for which it was planned, including delivering the required quantity and quality of water; easy access to the service; continuity and reliability; providing health and economic benefits. (IRC & WHO, 2000) From a governance perspective, sustainability demands that users of 3 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 the service are, as a minimum, represented in the governance of the service - in some cases they may have a direct management and operational role. The management of the service needs to be sensitive to gender issues in order to reach out to all users. From an institutional perspective, sustainability should establish and build on partnerships with local authorities and involve the private sector when advantageous. From a financial perspective, operation, maintenance, rehabilitation, replacement and administrative costs should be covered at the local level through user fees, or through alternative sustainable financial mechanisms. From an environmental perspective, there should be no harmful effects on the environment. 1.3 Main objectives of the National Rural Water Sustainability strategy The overall objective of this national rural water supply strategy is that “rural water supply projects continue to provide effective water services”. An outcome is that “over 90% of rural water points are functioning at any given time”. This objective and outcome implies that all constructed, rehabilitated rural water supply facilities are providing services continuously. To achieve this, capacity development and support initiatives will be needed to improve financial, institutional, social, gender, governance and management performance in order to ensure equity, affordability, efficiency, effectiveness, and sustainability of water and sanitation facilities provided. Opportunities should be sought to maximize health benefits by integrating water, sanitation and hygiene promotion and addressing HIV AIDS. The strategy guides all stakeholders in the sub-sector on operation and maintenance by identifying and analysing the current situation, causes and challenges affecting sustainability of Rural Water Supply Services with proposed programmes and strategic interventions to address sustainability blockages. It 4 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 clarifies a range of policy issues, technical, financial, governance and management, capabilities, processes, cooperation and networking in relation to sustainability of rural water supply services as well as providing the direction for future implementation strategies by aligning to the NAWAPO and other policies, acts legislations, strategies, guidelines and manuals. 1.4 Role of sustainability strategy The sustainability strategy: i. Provides direction for service provision functions aimed at improving operation and maintenance by identifying the challenges/issues behind the low rural coverage and high levels non-functionality and analysing underlying causes of poor performance. ii. Recommends strategies, solutions and interventions to address the challenges on priority basis by identifying quick wins and an overall implementation action plan. iii. Presents a matrix for identifying key result areas, roles and responsibilities of each actor at all levels. iv. Outlines a template for regions and districts to identify the activities to be carried out for each intervention and define the corresponding time scale and budgets. 1.5 Principles that guide the strategy i. ii. To focus on service delivery rather than just construction of facilities To attain sustainable financing by ensuring effective mechanisms for resource mobilization for operation and maintenance To promote participation and community management of all stakeholders and user communities, particularly women, in sustaining service delivery. 5 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 iii. iv. v. vi. vii. viii. ix. To facilitate collaboration and networking among stakeholders (politicians, resource persons, civil societies, DPs and NGOs). To provide institutional, individual and community support services at all levels. To promote good governance in the operation and management of water supply services. To enforce the implementation of environmental water source protection and environmental conservation policies, acts, strategies, regulations, guidelines and laws. To mainstream the cross cutting issues of social inclusion, gender and HIV AIDS. To promote water as a natural, economic and social good where people have a right to access and an obligation to pay an affordable tariff. To improve the information environment by updating, simplifying and disseminating policies, acts, strategies, regulations, guidelines and best practice. 1.6 Rationale of National Rural Water Sustainability Strategy National sustainability strategy will guide the sector in making sure that overall and specific objective and targets of rural water supply are achieved and met. The overall objective of the Rural Water Supply and Sanitation component is to provide improved quality and quantity of drinking water for the rural population sustained through improved district level capacity, effective local water user entities, private sector participation and integration of sanitation in the design and implementation of rural water projects. (a) Specific objectives of Rural Water Supply and Sanitation Water supply services in rural areas improved; i. Rural water supply projects are cost effective and sustainable; ii. Rural Water Supply projects are owned and managed by beneficiaries and backstopped (technically and financially) by DWE as per BRN initiatives for sustainable services. 6 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 iii. Sanitation, operation and maintenance are integrated in the design of rural water projects (b) Rural Water Supply Targets Proportion of population in rural settlements provided with sustainable water supply services increased from 49% percent in December 2013 to 80 percent by 2019 (This means the total population covered in rural areas will increase from 17.6 million in December 2013 to 28 million by 2019, meaning the annual increase of 2.2 million on average. 1.7 Layout of the Strategy i. Chapter one contain historical background with the concept, objective, purpose, roles, principles and methodology used to collect data for this strategy. ii. Chapter two describes the legal and regulatory framework by showing the interlink between acts, regulatory arrangement, institutional arrangement and dialogues mechanisms. iii. Chapter three presents a situation analysis by defining the key issues, comparing the targets with the achievements and identifying the gaps so that they can be addressed through strategic action themes. iv. Chapter Four outlines a matrix of strategic themes with challenges, strategies to overcome the challenges, activities to address the challenges. v. Chapter Five shows a logical framework is been developed to guide the process. A time frame and budget will be developed at the district and regional levels. vi. Chapter Six presents an implementation plan to ensure regular reporting and feedback. 7 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 vii. Chapter Seven provides concluding remarks which indicate key issues which may hinder implementation of the strategy and what measures if taken can remove the bottlenecks of sustainability of rural water supply services. The annexes provide additional supportive material. 8 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 2.0 POLICY, LEGAL AND REGULATORY FRAMEWORK The National Water Policies (NAWAPO) of 1991 and 2002, emphasize the role of various stakeholders in sustaining rural water supply delivery including the central role of the communities who are the main beneficiaries in the process of the planning, designing, implementing, operation and maintenance as well as revenue collection. The private sector is also encouraged to participate in the levels of Project Cycle. The policies recognise that the stakeholders involved in this approach can create cohesiveness, strong team work, good relationships, communication and accountability for sustainable water supply service delivery only if there is: strong public sector political will, dialogue mechanisms with stakeholders, good leadership, and well capacitated professionals staffs at local government and national levels. The role of Central Government, through the Ministry responsible for Water, is to co-ordinate sector progress, support capacity building, monitoring and quality assurance, policy formulation and provision of guidelines and regulation through various legal instruments. The institutional framework for water resources management has been streamlined to meet the challenges of effective integrated water resources management at basin level. The responsibilities for provision of water supply and sanitation services have been transferred to decentralized entities. These are commercialized WSSAs in predominantly urban areas; COWSOs in more rural settings. In both cases, roles and responsibilities of different stakeholders have been defined to ensure effective participation. The overall objective of the Local Government Reform Policy (1998) is to improve service delivery by making local authorities more democratic and autonomous within the framework established by the central government. The policy identifies the provision and facilitation of water services as an important responsibility of local government. Together with the two core policy documents Vision 2025 and MKUKUTA, the Local Government Reform Policy defines the strategic framework against which the orientation of the Rural Water Sector Development is defined and the priority interventions are being planned. 9 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Major reforms in the water sector have been carried out including decentralization, cost recovery on water supply to cover O&M and an increasing role for the private sector. The National Strategy for Growth and Reduction of Poverty (MKUKUTA) commits Tanzania to achieving the Millennium Development Goals (MDGs) for access to safe water, sanitation and a sustainable environment. The Water Supply and Sanitation Act No. 12 of 2009 clearly illustrates how COWSOs are formed and registered and how effective communities can participate in owning, planning, maintaining and operation of water supply projects and sanitation facilities. The registration role has shifted from the Ministry of Water to LGA level whereby the Council Executive Director will appoint a Registrar to register on his or her behalf instead of The Minister responsible for Water. The Energy and Water Utilities Regulatory Authority (EWURA) regulates the commercial Water Supply and Sanitation Authorities (WSSAs) while the Ministry of Water regulates COWSOs with delegation to local authorities. The Ministry of Health and Social Welfare (MoH&SW) has an overall responsibility for protecting public health through ensuring the provision of adequate sanitation and hygiene education by the local authorities. Promotion, planning and skills development for sanitation and hygiene within the community fall within the responsibility of the respective local governments, however the initiative for on-site sanitation as well as the funding for the on-site infrastructure has to be provided by the households themselves. Sector Dialogue and Coordination The structure for the water sector dialogue comprises of a Joint Water Sector Review, the Water Sector Working Group and four Thematic Working Groups. Each has a specific role with regard to monitoring and evaluation of water sector development, including the water sector reform and coordinating the Water Sector Development Programme (WSDP).The agreed principles and terms of partnership between the Government and Development Partners is arranged through the Joint 10 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Assistance Strategy (JAST). The Performance Assessment Framework (PAF) is a basis for sector coordination and dialogue. 11 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 3.0 SITUATION ANALYSIS 3.1 Background Information The situation analysis ensures that the strategy will address the right issues and that responsibility is directed to the relevant partners by identifying and understanding the legal and regulatory framework and the range stakeholders, institutions and organizations and how they interact in the political economy. The different interests, conflicts, synergies and capacities need to be understood so that the strategy is implementable. The situation analysis also creates a baseline at the beginning of the strategy implementation which can be used to monitor change. The strategy also sets targets that will improve the accountability environment and enable decision makers to respond more effectively to emerging issues. Despite its importance to quality of life and development, water service provision in rural areas in Tanzania is at Low coverage which impacts mostly on the poor. From the 2012 population census it is estimated that 37.6 million out 45 million people (83.5%) live in rural areas. This rural population is expected to reach 41.1 million (growth rate 3%) by 2015. The targets defined in the National Strategy for Growth and Reduction of Poverty (NSGRP) commonly known as MKUKUTA, the National Water Policy and the National Water Sector Development Strategy call for increasing the proportion of the rural population with access to clean and safe water from 53% in 2003 to 65% in 2010. Yet it was estimated that by the end of June 2013 only 15.2 million people (40%-BRN report) are getting water supply services in rural areas. 3.2 Available opportunities for change The National Water policy 2002, the Water and Sanitation Act 2009, the supportive Regulations and guidelines and the Water sector Development strategy 2006 -2015 all provide a supportive enabling environment for improving the sustainability of rural water supply service provision. Major opportunities for change include: 12 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 • • • • Water Sector Development Programme 2007 -2025, Big Results Now Initiative 2013/14 – 2015/16, Water point mapping Water stakeholder forums. Details on the relatively new initiatives of the Big Results Now, the water point mapping and the stakeholder forums are given below: Big Results Now Initiative Recognising the need for improving sector performance, the Government embarked on an initiative of Big Results Now (BRN) aiming to increase Rural Water Supply from the coverage of 40% by June 2013 to 74% by 2015. This entails providing 15.4 million additional people with water supply service. The objective is that 90% of the rural population will have access to safe water according to Tanzania Vision 2025. The BRN initiative has established priorities, which when implemented, will bring up fast results within three years. Two main streams were developed to address rural water supply as follows: Stream 01: Addresses new projects, rehabilitation and extensions with enablers. Stream 02: Addresses Operation and Maintenance for sustainability of the water infrastructure in the rural community including establishment of COWSOs and dedicated warehouses (Centre of Excellency). About 1810 sub-projects are implemented under Big Results Now Initiative and require a total budget of 1.45 trillion Tshs to be contributed by the government, the Communities and Development Partners. This strategy will ensure that rural water supply investments are going to be sustained. Water Point mapping The water point mapping provides for the first time clear data based on what sources are functioning and not functioning. This allows communities and local governments to target those systems that are failing and hold the relevant stakeholders to account. Stakeholders Forums Stakeholder forums have proven useful for sharing experiences on how to continuously improve accountability relations between the community and the LGA. 13 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 The forums serve to reinforce the importance of local level stakeholders working together, understanding their own and others roles and, taking responsibility for local water supply services. 3.3 Roles and responsibility of agencies involved in sustaining rural water supply services The main agencies involved in sustaining rural water supply services are: • COWSOs • Local government Authorities(VEO,WEO&DED) • The PMO-RALG and their Regional Secretariats • The Ministry of Water COWSOs The COWSOs have the front line responsibility for sustaining rural water supply services on behalf of their beneficiaries(community). Their roles are shown in the figure below: 14 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Figure 3.1 Service provision functions of COWSOs Local Government Authorities The role of the LGAs is to • Promote establishment of COWSOs; • Provide representation on COWSO management board; • Delegate performance monitoring and regulation of COWSOs; • Co-ordinate COWSO budgets within Council Budgets; • Resolve conflicts within and between communities; • Formulate by-laws concerning water source protection, water supply and sanitation. • Provide technical support to COWSOs 15 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 • Improve the enabling environment e.g. working with the local private sector to improve water facilities supply chain. PMO-RALG and the regional secretariats The roles of the PMO-RALG are to: • Facilitate Local Government Authorities to provide and support the sustaining of quality services; • Manage the critical interfaces with Ministries and Development Partners and Local Government Authorities; • Monitoring support provided to Local Government Authorities by Regional Secretariats as well as regional affairs; • Provide advice to LGAs on policies, approaches, systems and planning methodologies; • Capacity building; • Provide legal support and advice to Regional Secretariats and LGAs. The role of the RS is to: • Facilitate Local Government Authorities to provide and support the sustaining of quality services; • Provide advice to LGAs on policies, approaches, systems and planning methodologies; • Capacity building of LGAs; • Providing legal support and advice to LGAs. The PMO-RALG through its department of sector coordination and the Water Sector Working Group: • Spearheads, facilitates and coordinates technical assistance to RSs/LGAs; • Identifies technical gaps at LGAs /RSs so as to facilitate appropriate technical assistance; • Support LGAs on procurement, contract management ,financial management; • Support RSs/LGAs on data and reporting management; • Evaluate and grade LGA performance and compliance with MoUs and PIM manuals; 16 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 • • • Take follow up action on performance and compliance; Ensure adequate flow of information between agencies; Consolidate monitoring reports from RSs and provide to MOW/DRWS for final consolidation. The PMO-RALG WSWG & Ministry of Water’s Department of Rural Water Supply have formed zonal teams that allow small teams to apply a coordinated and dedicated focus to a few regions. Ministry of Water and the Rural Water supply Department The Rural Water Supply Division is headed by a Director and has three sections namely Technical Support, Community Management Support and Operational Planning Support. Their functions are as follows: Functions • To initiate on the formulation and revision of the national water policy and policy implementation strategies, and in particular aspects of the policy and strategies that pertain to community water supply services • To promote the development and provision of community water supply services in accordance with the national water policy and strategies • To monitor the implementation and performance of community water supply programmes • To build capacity of Regional Secretariats and Local Government Authorities in community water supply. 17 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Figure 3.2 Organization Structure of Rural Water Supply Department RURAL WATER SUPPLY DEPARTMENT Technical Support Section Quality Assurance Technical Services Provide technical and financial support to water user entities in order to assist them in identifying/preparing, supervising the construction of and managing water supply projects, and in building their capacity Community Management Support Section Capacity Building Sanitation Facilitate the formation of legal water user entities to manage water supply schemes at local community level Support and facilitate the participation of the private sector and other stakeholders in water supply and sanitation. 18 Operational Planning Support Section. Operation al planning Database managem ent Support and monitor the preparation of water supply and sanitation plans and budgets by District Councils Provide guidelines for the implementation of rural water supply strategies to Regional Secretariats, District Councils and other stakeholders National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Technical Support Section The activities of the Section are: i. Provide technical and financial support to water user entities in order to assist them in identifying/preparing, supervising the construction of and managing water supply projects, and in building their capacity ii. Supervise the preparation and implementation of strategic water supply projects undertaken directly by the Government. Community Management Support Section The activities of the Section are:i. Facilitate the formation of legal water user entities to manage water supply schemes at local community level ii. Support and facilitate the participation of the private sector and other stakeholders in water supply and sanitation. Operational Planning Support Section The activities of the Section are:i. Support and monitor the preparation of water supply and sanitation plans and budgets by District Councils. ii. Provide guidelines for the implementation of rural water supply strategies to Regional Secretariats, District Councils and other stakeholders. Each member of the Department of Rural Water Supply is assigned to a zonal team, that working with the zonal teams of the PMO-RALG WSWG, is able to provide a dedicated and coordinated support to the regions and LGAs. The zones are illustrated in figure 3.3. Figure 3. 3 Zonal teams 5 2 3 4 1 1 19 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 3.4 Sustainability aspects showing major significant issues Challenges affect the sustainability of rural water services across a number of different aspects and issues: • Policy coordination and harmonisation issues • Technical issues • Financial issues • Management issues • Governance issues • Environmental issues • Social and gender issues The sustainability related challenges in each of these areas are outlined below and further detailed in the annex in tables where the targets, achievements and gaps are identified. Policy coordination and harmonization 20 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Non Governmental Organizations- (NGOs), Development partners (DPs) and other implementing agencies apply different policy approaches on community contribution to construction of water projects and operation and maintenance of water services especially in mode of contribution (in kind or in cash) and O&M responsibilities. This causes confusion and reduces the commitment of communities to pay for operation and maintenance if others do not. Many projects including Tanzania Social Action Fund (TASAF), Japanese International Cooperation Agency (JICA), WATER Aid, Netherlands Development Organization (SNV), Health, Sanitation and Water (HESAWA) and before BRN, projects implemented under the NAWAPO 2002 insisted on 100% community responsibility for operation and maintenance without any subsidy from the government. Other efforts provide varying degrees of support. In reality many LGAs stepped in and supported communities. Guidelines and policies on the issue are not well disseminated. Tariff policies and tariff setting for rural services was often not consistent with policies and usually did not reflect the operation cost and maintenance costs. Policy and mechanisms to attract private sector to invest in providing water services have not been developed and implemented. Technical issues Complex systems require technical expertise and without such expertise, break downs are frequent. Local government ability to monitor and support all community projects is limited by their often low technical capability. Communities unfamiliar with the water supply technologies, even when they have the funds, have waited for over 2 years to find technical solutions. Communities do not have access to qualified technicians or spare parts. Where high cost technologies such as diesel pumping have been installed the costs have outrun the ability to pay. Some systems suffer connections, by-passes and leakages. Most projects previously did not include operation and maintenance plans at the project design. Financing issues 21 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 The current policy stipulates that communities are to meet the cost for operations and maintenances, while the government shall meet the cost of major repair and maintenances. There are clear gaps between the policy guidelines and practice. Where there are major repairs or replacements needed, the government through LGA is unable to meet such obligations. Take an example of a hand pump system in a village when it has reached its 10 year design from illegal lifetime, how will this community buy a new pump? Tariffs are set at levels that are not sufficient for operation and maintenance and the cost recovery rate is low with levels of nonpayment reaching up to 50%. COWSOs are not well trained or supported by the LGAs in the cost recovery task. Management issues Management is a key to sustainability. There are many aspects to consider (see figure 3.4). Community participation during project selection, design, construction, operation and management is needed to increase the sense of ownership on the part of the community. Communities that feel they own the water facility or project are more likely to look after it. The majority of community owned and managed systems are being managed unprofessionally. Actors often provide the communities and COWSOs with one or two capacity building activities with little support thereafter to manage a complex system they have never seen in their life. There is no clarity and separation of roles. Capacities and skills to manage rural water supply projects are inadequate. Figure 3.4 Management tasks Governance issues The institutional arrangements for managing the water project are important. If the separation of roles and responsibilities are clear and there are no conflicts of interest, or overlaps, the management entity – known as 22 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 the COWSO – will take its responsibility for sustainability seriously. Often COWSO are not better than the earlier Village Water Committees as they have inherited the same challenges of their former institution set up. Auditing of the COWSOs is not done consistently and is not a formal requirement. Mechanisms are not in place for ensuring transparency, integrity and accountability for income and expenditure at community level. Capacities and skills to manage rural water supply services are still inadequate. There are insufficient LGA personnel with support service expertise to coordinate and supervise water activities. Monitoring plans and funds at all levels are inadequate. There are no defined performance indicators for supporting COWSOs . Environment issues The Ministry enacted Water Act no 11 of 2009 which stipulates that water sector implementers at all levels have the responsibility on the conservation and protection of water sources. In addition, at LGA levels, by-laws have been formulated for the environmental management. Environmental protection of water sources has not been entirely effective as community sensitization has been so minimal due to limited resources at the LGA level. Although against regulations, human activities are still conducted in some areas within 60 meters from the water source as there is insufficient capacity to monitor and enforce. Other challenges on water sources protection include missing written land ownership relating to the constructed project from the individual communities. Environmental challenges regarding water sources protection need to be fully addressed at all levels of project implementation. Social and gender mainstreaming issues The degree of social cohesion, social inclusion and gender sensitivity affects the likely performance of management and institutional arrangements. Where women or other significant population groups are left out of decision making, the systems are unlikely to work in the interest of all. Cost recovery will suffer as will any form of collective action on operation and maintenance. 23 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 4.0 SUSTAINABILITY STRATEGIES Sustainability strategies have been developed across 12 themes as follows: 1. Technical Support Services 2. COWSO Formation and Registration 3. Popularization of Policies and Regulations for Sustainable service delivery 4. Sustainable O&M Financing 5. Institutional Capacity Development 6. Human Resource Capacity Development 7. Stakeholders Cooperation and Networking 8. Mainstreaming of Crosscutting issues 9. Data Management 10. Water Resources protection 11. Water safety plans 12. Governance and management At a national level, for each theme, a strategy is presented to address each of the major challenges identified during the analysis of the current status of sustainability in the sector. For each strategy a number of prioritized activities are developed together with the identification of the lead responsibilities. The activity level details are presented in Annex D. Each LGA will be asked to reflect on the national strategies and activities across the 12 themes and to draw up a local plan for improving sustainability in their area of jurisdiction. These plans will identify the time frame and budget allocated and when aggregated across the regions form a bottom planning for sustainability that will allow LGAs and regions to be held to account. 24 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 25 4.1 Sustainability Strategies Implementation Terms Sustainability strategies will be implemented in three phases which are immediate quick win, medium and long-term periods. In this strategy in each theme strategies are divided into all three implementation periods. Themes have shown follows: Themes 1. Technical Support Services 2. COWSO Formation and Registration 3. 4. Popularization of Policies and Regulations for Sustainable service delivery Sustainable O&M Financing Strategies Develop a procurement plan and procure the minimum stock of spare parts in each LGA Recruit, train and deploy extension workers to support COWSOs at ward level Establish Centres of Excellence to support operation and maintenance activities Promote Public Private Partnership in water service provision Establish a Water Facility Federation in each Region to support COWSOs at regional level Develop a procurement plan and procure the minimum stock of spare parts in each LGA Shorten the process of formation and registration of COWSOs to 42 days. Allocate and Disburse funds for facilitating COWSO registration Develop COWSO database Implementation Period Immediate (1-2 years) Mediu m (3-4) Long (5th year) V V V V V V V V V Raise public awareness of existing policies/ regulations related to sustainable Water Services Inform and train stakeholders on their the roles and responsibilities Improve the existing water services guidelines Establish regulations and guidelines on Government support to O&M V Establish Water Funds V Develop simple tariff setting guidelines Improve revenue collection systems V V V V V National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 5. 6. 7. 8. 9. 10. Institutional Capacity Development Human Resource Capacity Development Stakeholders Cooperation and Networking Mainstreaming of Crosscutting issues Data Management Water Resources Carry out sensitisation and enforcement Strengthen COWSO financial management control Enhance transparency Include COWSO office in water supply project; mobilise resources for offices for COWSOs for existing projects. Ensure office equipment in place V V V V V Build capacity of councillors to effectively support COWSO governance and sustainable service delivery Develop capacity development guideline of COWSOs staff, leadership, management and members Introduce staff retention mechanism V Establish effective mechanisms of communication and Information sharing among stakeholders Develop and budget plans and calendar for COWSOs meetings Promote mechanisms for dialogue and syndication among International, Regional and Local NGOs, CBOs, and Service providers at village level V Raise awareness of cross cutting issues through including cross cutting topics in formal contacts with communities and through improving enforcement and compliance. Carry out community awareness campaigns Mainstream gender in all phases of the project Ensure effective community participation in all project phases Develop a quality and user friendly data management system Strengthen the data management centre at the Ministry of Water Develop capacity of implementing agencies on data collection and updating Recruit extension workers at ward level Sensitize stakeholders on conservation of watersheds 27 V V V V V V V V V V V V V National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 protection 11. Water safety plans 12. Governance management and Provide alternative livelihoods to the community Enforce environmental and water Resources legislations and regulation Sensitise political leaders and public involvement in water sources conservation Develop water safety plans Develop improved COWSO management systems. Strengthen management systems and ensure compliance to existing laws/by-laws related to community meetings Develop management skills(institutional and human resource) Prepare O&M plans Raise community awareness Regularly audit COWSO accounts Introduce O&M budgets for LGAs Raise awareness of CWST members Monitor performance indicators of COWSOs 28 V V V V V V V V V V V V 4.2 Thematic Sustainability Strategies Theme 1: Technical Support Services Thematic Objective: Provision of Technical Support Services to water supply facilities Challenges Strategies Activities 1 Lack of implementable procurement plan and stock of spare parts for water supply services Develop a procurement plan and procure the minimum stock of spare parts in each LGA 2 Lack of qualified extension workers for O&M activities 3 Nonexistence of CoE/warehouse in every district Recruit, train and deploy extension workers to support COWSOs at ward level Establish Centres of Excellence to support operation and maintenance activities 4 Nonexistence of private operators in water supply service delivery 5 Lack of expertise to assist communities on O&M Responsible LGA • MoW to facilitate LGAs to have stock spare parts in place (MOW/RS) • LGAs to include COWSOs spare parts requirements in their procurement plans • RSs Follow up for quality assurance of spare parts LGA (PMORALF/M • MoW and LGA to facilitate staff recruitment OW) Facilitate on job training staff on relevant skills • Develop a national model and guideline on how to establish Centre of Excellence (CoE) • Establish actual requirement and cost of CoE • Identify alternative funding model ( PPP) • Establish Capacity Development Plan for CoE Promote Public Private • Assess the existing Board of Trustee (BoT) Partnership in water Federation models service provision • Develop guideline to pilot in each zone • Monitor and evaluate performance • Review and Adopt the model Establish a Water Facility • Assess the existing PPP models Federation in each • Develop guideline to pilot in each zone Region to support • Stakeholders Awareness creation to disseminate COWSOs at regional the Model level • Review and Adopt the model MoW/LGA MOW/PMORALG MOW/PMORALG National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 2: COWSO Formation and Registration Thematic Objective: Institutional strengthening of Community Owned water Supply Organizations 1 Challenges Low pace of Formation and Registration of COWSOs one COWSO takes 250 Strategies Shorten the process of formation and registration of COWSOs to 42 days. Inadequate guidance IAS on COWSO facilitation for COWSO formation registration of 3 Inadequate resources to facilitate COWSO registration Develop training manual and Training programme for COWSO formation and registration to IAs. Allocate and Disburse funds for COWSO registration 4 COWSO data inconsistency Develop COWSO database 2 Activities • Review Guideline for Formation and registration of COWSOs • Shorten or simplify the process of registration • Revise facilitation contract TOR for facilitation Service Provision and enforce consultant’s commitment on facilitating the establishment of COWSO and capacity building • Include and ensure clear guideline on registration of COWSO in PIM (ready march 2015) • Develop annual plans and reporting schedules of community meetings and management activities • Include COWSO establishment requirement in the rural water quarterly report template • Develop training needs and training contents • Develop training manual • Share with stakeholders • Operationalize the use of the manual Responsible LGA (MOW/RS) • Prepare Circular for LGAs to set aside funds and disabuse for facilitating formation and registration. • MoW to top up funds for registration with instructions • Assess the existing data in MIS and WPM systems • Develop guideline to pilot one zone COWSO data • Monitor and evaluate performance • Review and Adopt the model MOW/PMORALG 30 MOW/PMORALG MOW/PMORALG National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 3: Popularization of Policies and Regulations for Sustainable service delivery Thematic Objective: To build a strong Community Ownership and Management (COM) Challenges Strategies Activities 1 2. 3. 4. Governing Policies, Acts and Regulations and their linkages are not known to some stakeholders Roles and responsibilities of different actors as stipulated in the Act and Regulation are not known to some of the stakeholders Inadequate guidance on management of the water services Lack of regulations and guidelines on the components of O&M supported by the Government Raise public • Identify areas of linkage and integrate policies awareness of existing and regulations with other related sectors policies/ regulations • Translate current documents into related to sustainable simplified/popular version Water Services • Disseminate the simplified version • Follow up applicability and use Responsible MoW/PMORALG MoW/PMORALG Inform and train stakeholders on their the roles and responsibilities • Identify the groups for training • Develop training programme • Conduct training on roles and responsibilities of different actors Improve the existing water services guidelines • Identify and evaluate gaps the existing guidelines MoW/PMORALG • Review the deficient guidelines and disseminate Establish regulations and guidelines on Government support to O&M • Prepare regulations and guidelines on Government support to O&M • Conduct stakeholders consultations meeting • Disseminate and follow-up approved regulations and guidelines 31 MoW/PMORALG National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 4: Sustainable O&M Financing Thematic Objective: To have 100% Expenditure for O & M from Revenue Collection Challenges Strategies Activities 1. Inadequate resources for Operation and maintenance activities Establish Water Funds • • • • 2. Guidelines for effective tariff setting are not simplified 3. Poor revenue collection Develop simple tariff setting guidelines • • • • 4. O & M fund Resource mobilization and support mechanisms 5. Low willingness and ability to pay Review existing funds models road Fund Establish modalities of establishing water funds Establish water Funds Disseminate water fund Model to stakeholders Responsible MoW LGAs Review existing tariff setting mechanisms Identify gaps and improve Approve guideline Improve revenue Review existing collection modality trend, identify and collection systems improve gaps • Roll out tariff setting and set revenue collection target • Metering of all water delivering points • Introduce specific time frame for payment • Classify COWSOs and • Develop criteria of classifying COWSOs performance develop subsidy • Develop criteria for subsidizing and supporting COWSO provision criteria • Share the criteria’s with stakeholders and develop support service commitment • Develop resource mobilization mechanisms MOW Carry out sensitisation and enforcement MoW/PMO • Conduct awareness campaign on paying for water services and ensure continuous community sensitization. Set relevant penalties for delayed payment and rewards to effective payment customers 32 LGAs and COWSOs MoW/PMO National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 • Weak financial 5 management control Strengthen COWSO financial management control Lack of transparency 6 on financial issues. Enhance transparency • Capacity on financial management and control. • Develop Assets management strategic plan • To prepare financial reporting template and operationalize • Prepare quality financial management report • To share financial report timely with stakeholders • Develop effective internal communication mechanism • Conduct stakeholders meetings • Introduce Proper documentation system MoW LGAs COWSOs PMO-RALG Theme 5: Institutional Capacity Development Thematic Objective: To have good working environment at COWSO level 1 Challenges Lack of working office premises 2 Lack or inadequate working equipment Strategies Include COWSO office in water supply project; mobilise resources for offices for COWSOs for existing projects. Ensure office equipment in place. Activities • Develop a circular to all LGAs to operationalize the initiative • Sensitize the community to raise fund and local resources for office building • Identify the equipment needs • Initiate procurement procedures • Procure office equipment from raised revenue collection and other sources 33 Responsible MoW/TAMISEMI LGAs COWSOs LGAs COWSOs National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 3 Lack of effective political support affects adversely the Operations of COWSOs 4 Inadequate support services training programmes for Registrars and other IAs for COWSOs support services. 5 FSP Annual Meetings Build capacity of councillors to effectively support COWSO governance and sustainable service delivery. Develop training programmes with funding and schedule for Registrars and other IAs for facilitating COWSOs to manage water projects, systems and facilities. Dialogue with IAS ( FSPs) MoW/TAMISEMI • Collaborate with PMO RALG on the initiative and copies to Local Government LGAs COWSOs Authorities. • Develop Mentoring programmes for awareness creation • Identify training needs • Develop training programme to suit all IAS • Awareness creation on team work among IAs. • Conduct problem solving meetings with IAs 34 MoW/RS National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 6: Human Resource Capacity Development Thematic Objective: To have effective management team for O & M at COWSO level Challenges Strategies Activities Responsible 1 Lack of knowledge and Develop capacity of COWSOs skills MoW/PMO RALG 2 Unwillingness of skilled Introduce personnel to work at mechanism COWSO level LGAs COWSO staff • Develop COWSO Staff structure (Executive/Management team) • Recruit relevant technical staff, MoW and LGA to facilitate staff recruitment • Identify staff needs • Training staff on relevant skills • Peer to peer field visit to well performing COWSOs. retention • Introduce motivation mechanism • Apply motivation mechanism • 35 - National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 7: Stakeholders Cooperation and Networking Thematic Objective: Strengthen collaboration between COWSOs and other stakeholders Challenges Strategies Activities 1. Limited collaboration and networking for addressing sustainability issues Lack of sectoral initiatives to facilitate experience sharing among COWSOs 3. Lack of mechanisms for dialogue and syndication among water sector actors Establish effective mechanisms of communication and Information sharing among stakeholders Develop and budget plans and calendar for COWSOs meetings • Identify available stakeholders addressing Rural Water Supply Sustainability and maintain register/database • Engage different stakeholders in Sector Joint Review Meetings and Annual General Meeting (AGM) to address sustainability issues • Conduct regular experience sharing forums among COWSOs at LGA and Regional levels. • Facilitate COWSO in different forums and workshops • LGA to facilitate proposal writing for COWSOs to access funding for exchange field visits and other development issues • Facilitate COWSOs competitions and reward best performing COWSO at LGA, Regional and National level • Prepare and share calendar with key stakeholders Promote mechanisms • Coordinate NGOs, CBOs, Service providers to identify for dialogue and their capacities, profiles and area of interventions syndication among • Prepare and harmonise existing guidelines and International, Regional procedures and Local NGOs, CBOs, • Produce documentaries, brochures, leaflets, and Service providers magazines. at village level • Publicize for sharing knowledge experience 36 Responsible MoW, PMORALG, MoW, LGAs, MoW, PMORALG, National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 8: Mainstreaming of Crosscutting issues Thematic Objective: To integrate Cross cutting issues related to sustainable water supply services delivery Challenges Strategies Activities Responsible 1 2 3 4 6. Inadequate knowledge for communities to integrate cross cutting issues in rural water supply services Inadequate facilitation on Community Ownership and management Inadequate advocacy on gender mainstreaming In-kind contribution has been difficult due to private sector participation Lack of proper community facilitation Raise awareness of cross cutting issues through including cross cutting topics in formal contacts with communities and through improving enforcement and compliance. Carry out community awareness campaigns Mainstream gender in all phases of the project Ensure effective community participation in all project phases Ensure facilitation output leads to registration of COWSOs • Revise Program Implementation Manual to include methods of mainstreaming cross-cutting issues • Sensitize and orient communities on various cross cutting issues on water supply • Assist community on Planning and Budgeting of their projects • Assist community in management of water points • Introduce information on polices and strategies to communities. Provide training in various business skills • Improve household economy through establishment of self-help groups • Develop gender mainstreaming skills among facilitators and capacity building agents • Create community awareness • Create awareness on Water Supply Cost (Investment capital) and O&M • Review Services providers’ contracts on community contribution modality • Review template contract of Facilitation service provider and provide guidelines • Include facilitation, formation and registration of COWSOs in monitoring and Supervision budget • Develop simplified COWSO training manuals 37 LGAs MoW MoW,PMORALG, LGA NGOs and CBOs Mow,LGAs NGOs and CBOs Mow, LGAs and CBOs National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 9: Data Management Thematic Objective: To have reliable and valid data for Planning and Decision Making for O&M Challenges Strategies Activities Responsible 1 Diversity in data collection approaches. MoW LGAs 2 Lack of data verification mechanism 3 Inconsistent and unreliable data 4 Lack of extension workers Ineffective mechanisms for dissemination and information sharing No 5 Develop a quality and user friendly data management system Strengthen the data management centre at the Ministry of Water Develop capacity of implementing agencies on data collection and updating • Establish data verification mechanism • Revive/Update existing data base at MoW Recruit extension workers at ward level Implement quarterly reporting communication strategy 38 MOW • Train CWST to Use WPM tool and MIS to collect data, analyse and generate reports on sustainability issues. • Recruit extension workers MoW,PMO-RALG, • Review existing communication strategy to identify type of information and to whom • LGAs to develop communication strategy according to different audience. MoW,PMO-RALG, LGA National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 1 Theme 10: Water Resources protection Thematic Objective: Advocacy of sectorial policies and regulations on water sources conservation Challenges Strategies Activities Responsible Degradation of water catchments MoW,PMORALG, 2 Encroachment of water sources 3 Insufficient political will and public support on water sources protect Sensitize stakeholders on conservation of watersheds • Conduct awareness campaign to communities, COWSOs and other stakeholders on protection and conservation of water sources • Harmonize sectoral policies, strategies and laws to safeguard water sources Provide alternative livelihoods to • Support environmental friendly income the community generating activities to mitigate destruction of water sources Enforce environmental and water • Carry out monitoring and enforcement Resources legislations and measures regulation Sensitise political leaders and • Prepare awareness campaign programmes public involvement in water • Measure impact of the awareness campaigns sources conservation and adjust the messages accordingly 39 LGA MoW,PMORALG, LGA National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Theme 11: Water Safety Plan Thematic Objective: Institutionalization of water safety plan at national and local levels Challenges Strategies Activities 1. Some of water projects collapse before the design period due to low/poor quality of water supply infrastructures Develop water safety plans • Prepare capacity building programme to Ministry, LGAs, NGOs and Private sector to adapt the water safety tool • Train CWST and COWSO management in qualitative and quantitative risks assessment and management in the water supply system • Train COWSOs on management and monitoring the water schemes • Establish the use of chlorination processor plants (URONEC) • Marketing of New simple solar energy technologies of water treatment are needed for sedimentation, micro filtration, ultra filtration, and sterilization to remove visible particles and eliminate bacteria, virus and other health hazards. 40 Responsible MOW/PMORALG National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 No Theme 12: Governance and Management Thematic Objective: Strengthen the capacity of the COWSOs Challenges Strategies Activities 1 Absence of management systems to ensure accountability and transparency Develop improved COWSO management systems. 2 Community meetings seldom convened or not well attended Strengthen management systems and ensure compliance to existing laws/by-laws related to community meetings 3 Management skills/coordination (DWE and COWSOs) Capacity and skills to prepare O&M plans Community awareness of roles and responsibilities Auditing of COWSOs Develop management skills (institutional and human resource) Prepare O&M plans 4 5 6 7 8 • Review and harmonize existing management systems for COWSOs • Audit COWSOs finances and design simple progress report formats • Promote timely submission of accounting reports to LGA • Establish governance structures reflecting management for single and multi-villages COWSOs • Follow existing laws on community meetings • Train COWSOs members including technical training for Artisans • Improve financial management and skills • Facilitate COWSOs to prepare FMP and Scheme Operational budgeting (COWSOs) • LGA to train communities on their roles and responsibilities. • Use LGA auditors for technical and financial audit • LGA budget to support communities on O&M • RS to provide training to CWST on their roles and responsibilities Raise community awareness Regularly audit COWSO accounts Poor LGA O&M Budgeting Introduce O&M budgets for LGAs CWST support services Train and facilitate CWST members on COWSO support services. 41 Responsible MoW,PMORALG, LGA MoW,PMORALG, LGA MoW,PMORALG, LGA MoW,PMORALG, LGA MoW,PMORALG, LGA National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 9 Monitoring plans Monitor performance indicators of COWSOs 1o COWSOs registration processes Business plans Speed up registration of COWSOs Develop business plans and operationalize 11 Develop COWSO performance indicators Prepare a COWSOs monitoring checklist Prepare performance indicators templates Evaluate results Prepare monitoring and evaluation Report Identify unregistered COWSOs and register them • Develop and operationalize community business plan models for COWSOs. • • • • • • • 42 MoW,PMORALG, LGA MoW,PMORALG, 5.0 LOGICAL FRAMEWORK The overall logical framework is illustrated in Table 5.1. Outputs Objective Outcome Sustainable water supply projects in rural areas 90% water points functioning COWSOs functioning Technical support services available Spare parts available O&M costs covered 1.1 Table 5.1 Logical Framework PROJECT SUMMARY INDICATORS MEANS OF VERIFICATION RISKS / ASSUMPTIO NS Goal/ Objectives Sustainable water supply projects in rural areas Monthly/ Quarterly reports and field visit Timely disbursemen t of fund to facilitate registration process Outcome/ purpose More than 90% water points functioning Number of rural water supply project registered COWSO Number of COWSOs with O&M plans Amount of money in TSH. collected from water sell in relation to O&M costs by 2020 Amount of money budgeted by LGA to support O&M costs in TSH. Number of Centre of Excellence established with technical expertise personnel and spare parts Number of COWSO leaders trained Increase number of functioning water points Rehabilitated number of not functioning Reports; Water point Mapping; Field visit Timely fund release for COWSO registration process 43 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Outputs COWSOs functioning Technical support services available Spare parts available O&M costs covered water points Increase number of people getting water supply services 10,000 rural water supply projects have COWSOs Over 90% of water points functioning COWSOs get their genuine spares and technical assistance at the nearest distance COEs established in all regions/ zones Amount of money disbursed by LGA and MoW to cover O&M costs Reports; Water point Mapping; Field visit Reports; Water point Mapping; Field visit Facilitation support from LGA and Centre Government Field visit and reports Community commitment s of sustainability Financial reports from MIS The logical framework is presented in detail in table 5.2 Table 5.2 continued Activities PROJECT SUMMARY • INDICATORS MEANS OF VERIFICATION Registration of COWSOs to own water supply projects Number of rural water supply project owned by registered COWSO every quarter from 2015 to 2020 Number of COWSOs with O&M plans every quarter from 2015 to 2020 Quarterly/annually LGA and reports and field Community visit commitments of sustainability Preparation of O&M plan for COWSOs Collection of Revenue in relation to O&M Amount of money in TSH. collected from water sell in 44 RISKS / ASSUMPTION S National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 costs relation to O&M every quarter from 2015 to 2020 Establishment of centres of excellence in each region Number of centre of excellence established with technical expertise personnel and spare parts every quarter from 2015 to 2020 Training of all COWSOs leaders Number of trained COWSO leaders every quarter from 2015 to 2020 LGA Budgeting for O&M to support COWSOs MoW Budgeting for O&M to support COWSOs through LGAs LGA disburse money to O&M to support COWSOs Amount of money in TSH. budgeted by LGA to support O&M costs every financial year from 2015 to 2020 of money TSH. disbursed by to support O&M costs every financial year from 2015 to 2020 MoW disburse money to O&M to support COWSOs 45 MoW commitments of sustainability LGA commitments of sustainability MoW commitments of sustainability National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 6 DISSEMINATION, EVALUTION PLAN IMPLEMENTATION, MONITORING AND 6.1 Dissemination Plan The dissemination plan for this strategy is show in table 6.1 Table 6.1 Dissemination plan ITEM 1 2 3 4 5 6 7 • Ministry of Water and stakeholders awareness creation • Preparation of Documentation • Rural water department staffs to conduct awareness creation strategy to staffs from RS and LGA to Regional centers • LGA Discussions on Execution Processes • RS Reports on Feedback to MoW • MoW Sharing with DPs and NGOs on the LGAs plans and Agree on Support Measures to assist LGAs • To produce sufficient copy of strategy to be distributed in community at Maji Week and other National Events • Monitoring and Evaluation and Reporting METHODS • Seminar • Meeting • Workshop • Meeting • Report • Workshop TIME FRAME RESPONSIBLE • 15th -30th march, 2015 • DRWS/ • 1st-5th April, 2015 • DRWS • 06th-30th april,2015 • 2nd-30th May, 2015 • 1st- 15th june, 2015 • 16th -20th June, 2015 • DRWS/ • RAS/ • DRWS/ • DRWS/ UNICEF • • Annually • DWRS • Workshop • 21st - 30th June- 2015 • DRWS/ 6.2 Implementation Plan The Big Results Now defines 4 immediate quick win sustainability strategies: i. Enforce tariffs and revenue collection ii. Establish and train COWSOs to ensure sustainability at all projects iii. Recruit technicians at local government /Regional and Ministry level iv. Improve spare parts availability through setting up ( centres of excellence) These strategies are measured through 4 Key Performance Indicators (KPIs) as shown in Table 6.2 46 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Table 6.2 KPIs for the immediate quick win strategy Number of Villages with COWSOs and Notice Boards deployed and operational Percentage of expenditure covered by Tariff collections Additional technicians recruited, trained and deployed for operation Number of Centres of Excellence (COEs)/Warehouses deployed and operational Target 2015/16 5226 100% 459 62 For each immediate quick win strategy a number of key actions have been identified during workshops as shown below: Table 6.3 Immediate quick win actions Immediate quick win Actions strategy Enforce tariffs and Intensify monitoring of tariff collection (LGA/ revenue collection DRWSS) Develop reporting template for LGAs (DRWSS) Launch targeted awareness campaign Monitor O&M cost levels (LGA/DRWSS) Establish COWSOs at Shorten and simplify the registration process all projects (see annex D) (LGA/MOW) Revise COWSO establishment instructions in consultant TOR (MOW) Intensify monitoring of consultant tasks on COWSO establishment (LGA/MOW) Improve guidance on COWSO establishment in the PIM (MOW) Include COWSO establishment in water report template (MOW) Recruit technicians at Intensify monitoring of recruitment deadlines local government level Plan and coordinate remaining recruitment Carry out induction course including sustainability strategy elements Improve spare part Develop implementation strategy and pilot in availability through districts (MOW/LGA) setting up centres of Establish costs, provide guidelines, identify excellence funding sources (MOW/WSWG) Build capacity (MOW/WSWG, RS) Establish youth brigades to assist (LGA) It is imperative that all LGAs, RSs and headquarter staff of MOW and PMO-RALG prioritize these strategies whilst also taking into account the comprehensive medium term strategies outlined in the next section. 47 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 The Big Results Now defines 4 immediate quick win sustainability strategies: Enforce tariffs and revenue collection i. Establish and train COWSOs to ensure sustainability at all projects. ii. Recruit technicians at local government /Regional and Ministry level. iii. Improve spare parts availability through setting up centres of excellence. iv. It is imperative that all LGAs, RSs and headquarter staff of MOW an PMO-RALG prioritize these strategies whilst also taking into account the comprehensive medium term strategies outlined in the next section. v. Develop a procurement plan and procure the minimum stock of spare parts in each LGA. vi. Recruit, train and deploy extension workers to support COWSOs at ward level. vii. Establish Centres of maintenance activities. viii. Promote Public Private Partnership in water service provision ix. Excellence to support Operation and Establish a Water Facility Federation in each Region to supervise ,train and advice COWSOs at regional level. 48 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Table: 6.4 Comprehensive medium term strategies – implementation plan: Medium term strategies Year 1 Year 2 Year 3 Year 4 Year 5 Technical Support Services COWSO Formation and Registration Popularization of Policies and Regulations for Sustainable service delivery Sustainable O&M Financing Institutional Capacity Development Human Resource Capacity Development Stakeholders Cooperation and Networking Mainstreaming of Crosscutting issues Data Management Water Resources protection Water safety plans Governance and management Note: Shaded area denotes major initiative to implement the strategy. Dotted lines denote that the strategy has been achieved and ongoing work is continuing to maintain a satisfactory state of affairs. 49 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 6.3 Reporting Procedures Table 6.5 Medium term strategies – implementation plan NO ACTIVITY 1 COWSO prepare and submit monthly reports to LGAs. 2. LGA consolidate COWSOs monthly reports to aggregate monthly and quarterly reports and submit to the RS through emails and other means of communication. LGAs give technical support, feedback, financial support to COWSOs TIME FRAME On 5th day of following month On 10th day of the following month or quarter 3 RS consolidate LGAs monthly reports to On 15th get consolidated monthly and quarterly following reports then submit to the MoW & PMO- quarter RALG through emails and other means of communication. MoW & PMO-RALG gives technical support and feedback to LGAs day of month the or 4 MoW and PMO-RALG consolidate RSs On 25th quarterly reports to get consolidated following National quarterly report, then share with quarter stakeholders and give technical support, financial support and feedback to RSs day of month the or 5 MoW and PMO-RALG reviews the existing Whenever reporting format and disseminate to RSs required and LGA through emails, existing communication system, workshops, seminars and AGM review is 50 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 6.4 Monitoring and evaluation plan The monitoring and evaluation plan is as follows: i. Review existing monitoring and evaluation checklist which will be filled Quarterly showing achievement and obstacles of Community management of rural water supply by COWSOs. ii. MOW will set performance indicators for monitoring RS support services to LGAs on the sustainability framework. iii. RS will set performance indicators for monitoring LGA support services to community management of rural water supply service. iv. LGA will set performance indicators for monitoring COWSOs support services to community management of rural water supply services. v. The LGAs will set the criteria for performance of COWSOs and inform COWSOs. vi. LGAs will generate reports from the water point mapping tool to monitor sustainability issues and generate monthly reports. vii. Each COWSO will fill a monthly report form and submit it to Water Engineer at the Council. The council will consolidate the reports and submit them to the regional secretariat who will then submit to the WSWG and MOW. viii. The communities will get free phone accessibility for reporting water facility problems which may lead to non-functionality. ix. A monitoring questionnaire (evaluation sheet) will be filled quarterly showing opportunities and obstacles of COWSO management and water projects. x. Dialogue mechanism Problem Solving Meeting-(PSM) between Ministry of Water, PMO –RALG and IAs on progress and performance of COWSOs between will be established, at least twice a year. xi. The progress and performance of COWSOs and the effectiveness of the dialogue mechanism between stakeholders will be evaluated. 51 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 7.0 CONCLUSIONS AND RECOMMENDATIONS 7.1 Concluding Remarks i. The provision of adequate resources for the O&M function, (day to day activities, preventative maintenance and major repairs) needs to be realistically considered. ii. The limits of local cost recovery and availability of government funding must be considered in developing a funding model for sustainability. iii. Sufficient funding, personnel and equipment (from Government, DPs, NGOs, CBO’s, and Private Sector) for the above-mentioned activities must be realistically identified and quantified. iv. Special attention must be given to ensure that equitable tariffs are set when multiple use (domestic and livestock) services are provided. v. On going support to all IAs including LGAs, RS, NGOs, TSP and COWSOs is essential to ensure that the necessary skills are available and there is close follow up supplement other capacity building initiatives and training which alone are not sufficient condition for the success of rural water supply schemes. vi. It is important to pay attention to long-term sustainability when designing and constructing infrastructure by planning right from the concept and inception of a project. This will imply that arrangements are made for better post-construction support, training of COWSOs in professional and consumer orientated management, training of LGA staff so they can support an improving availability of spare parts, provide technical back up services and undertake systematic monitoring of the functionality of water supply facilities. vii. Collaboration and networking among stakeholders and IAs will fast track formation, registration, and supporting services to COWSOs for sustainable rural water supply services. All stakeholders have to set aside funds and dedicate to support strategic activities for rural water supply services. 52 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 7.2 Guidance points i. The sustainability strategy is a framework and tool with methodologies and a series of actions which will guide on how water sector goals, objectives and purposes will be achieved for intended results of increasing water coverage. ii. There is a set of 4 high priority immediate quick win strategic actions and a comprehensive medium term set of strategic actions arranged across 12 themes. iii. The strategy is flexible and can be adapted by LGAs and RSs to fit their particular circumstances. Each LGA will develop a simple plan for implementing the immediate and medium term strategies defining the budget and timeframe. All stakeholders have to set aside funds and dedicate to support strategic activities for rural water supply services. iv. Close follow up and monitoring and evaluation combined with targeted support services will increase functionality of water points. v. There is a need to review the staffing structure at RS and LGAs so that the Senior Community Development Officers are also mobilised as part of the DWEs and RSs team in order to support COWSOs formation and registration (making use of effective Community Based Organisation (CBOs) where relevant) and later to take full responsibility for supporting COWSO’s functionality. 53 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX A: DEFINITION OF TERMS Accessibility: Is a distance or time needed to reach, queue, collect and return with water. Reliability: How many days per year that the facility provides water. Big Result Now: A comprehensive Initiative system of implementation by adopting new methods of working under specified timeframe for delivery of the step-change required and implemented beginning of 2013-2014 financial year. BRN will focus on six priority areas of the economy: i). Energy and natural gas (ii). Agriculture (iii). Water (iv) Education (v). Transport (vi). Mobilization of resources. It is the Malaysian Model adopted by Tanzania Government as an effort to transition the country from low to middle-income economy. Board: Particularly means the Board of Directors of a statutory body or company, i.e. a nonexecutive Board: Can also mean an autonomous organisation established by or under an Act of Parliament to carry out specific functions within defined areas, accountable to a Minister through a Board of Directors, i.e. an executive Board. Capacity development Is a gradual and sustained process of strengthening the capacities of individuals, organization, and society to make effective and efficient use of their resources to achieve the water sector development targets on a sustainable basis. It encompasses policies and strategies, institutional and management structures, operational systems and procedures. Community: A group of households, hamlets or villages which are served by a common water supply facility whereby responsibility for maintenance, protection and expansion wholly or partially rests on the users. Community Owned: Ownership of water supply assets is transferred to legal entities established by communities (c.f. Water Consumer Associations) and the communities have full responsibility and accountability for the maintenance and protection of the assets. Community Water Supply: Shall mean inter alias, water supply for a rural setting. Cost Recovery: Reimbursement to providers of water supply and sewerage services of both recurring and non-recurring costs associated with operation, administration and maintenance. Costs include but are not limited to the costs of design, development, upgrades, equipment and any other costs associated with capital investment. 54 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Coverage: is an output indicator, whether water supply or sanitation e.g. number of connections to sewerage system Examples would be household or population served with improved water supply and sanitation. : Is a system where by communities have shifted from supply to demand driven approach during the implementation of programmes for sustainable water supply services in initiating, participating, contributing, empowerment, owning, operating, maintaining and management the system. Demand Responsive Approach Evaluation: Assess whether the objectives achievement strength and weaknesses to design future phases or follow ups of the water facilities by collecting data before and after project implementation. Extension worker: is Technical personnel who provides rural communities with technical advice of rural water supply facilities to improve functionality of the system and developing their abilities to direct their own future sustainability. Maintenance: deals with activities that keep the system in proper working conditions, including maintenance. management, cost recovery, repairs and preventive Monitoring: Monitoring is a tool that measures progress of activities during implementation using indicators which relate to quality and quantity at a particular time frame. Monitoring identify activities which have been carried out well or not. It identifies specific problems and aspects that need modification to enable managers to allocate resources, trainings and supervision. Stakeholders: Any and all organisations and persons having a direct interest in the Water Sector. Strategy: Sustainability: A service is sustainable when it functions properly and is used, functions over a prolonged period of time, according to the designed life-cycle of the equipment, provides the services for which it was planned, including delivering the required quantity and quality of water; easy access to the service; continuity and reliability; providing health and economic benefits; and in the case of sanitation, providing adequate sanitation access. COWSOs are owned by the community with the purpose of managing rural water supply facilities in a single or multi village schemes. Operation: Deals with the actual running of the service (e.g. Provision of fuel, starting or handling of pumps, control of water collection points, general mechanical or water treatment procedures, hygienic handling, etc. 55 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Rainwater Harvesting: A technology used for collecting and storing rainwater from land surfaces, rock catchments or rooftops using simple techniques such as jars and pots as well as more complex techniques such as charcoal dams. Water Point Mapping system : is an integration of hardware, software, methodologies, data, processes and users dedicated to collecting, storing, processing and analysing water related information and giving feedback to public use for supporting local level planning and improving accountability for water sector performance at local and national levels Sanitation: is practice that separates people from excreta and protects transmission of faecal contaminant and is easily accessible in all seasons. Technologies used include: Flush or pour flush to piped sewer system, septic tank, pit latrine Ventilated improved pit latrine; Pit latrine with slab; Composting toilet; and Eosin latrine. Water Point Mapping : Water point mapping is a tool for collecting data about the functionality and status of improved rural water sources. It has been used in a number of countries across Africa and Asia and variations of the tool are now being promoted by a growing number of organisations. It was first used in 2002 in Malawi by Water Aid and is now being used in, amongst others, Tanzania, Rwanda, Uganda and Kenya. Over the years it has evolved to cater to the needs of new environmental and political situations and reflect differences in complex and changing national water sectors. Water Services : Water services" means all services, which provide, for households, public institutions or any economic activity which involves abstraction, impoundment, storage, treatment and distribution of surface water or groundwater, waste-water collection and treatment facilities, which subsequently discharge into, surface water. Water Users Association (Vikundi vya Watumiaji Maji): A legal entity established by the users of water resources within a specified area to manage the allocation of water resources and resolve conflicts amongst water users within that area. 56 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX B: CURRENT STATUS ANALYSIS POLICY, COORDINATION AND HARMONIZATION Area of focus Status – Gaps in relation to targets and achievements Review policy to address gaps affecting sustainability of rural Private sector participation and back up support water supply such as community responsibilities on O&M from LGAs need to be clearly stated in the policy costs, private sector participation and back up support from LGAs. Public awareness creation on existing policies and regulations related to sustainable Water Services delivery Governing Policies, Acts and Regulations and their linkages are not known to some stakeholders(COWSO,Community,RWST&CWST, NGOs,Civil societies) Focus group education on the roles and responsibilities of various actors Roles and responsibilities of different actors as stipulated in the Act and Regulation are not known to some of the stakeholders Improve the existing management of water services guidelines Inadequate guidance on management of the water services Establishment of regulations and guidelines on the Government support to O&M Lack of regulations and guidelines on the components of O&M supported by the Government All water schemes managed by a legally registered COWSOs Slow pace of registration of COWSOs All COWSOs should be trained effectively Limited training provided to COWSOs Review existing COWSOs registration and re-registered by a new Acts 2009 No.12 Existence of COWSOs which are not registered under new Act Establish effective mechanisms of communication and Information sharing among stakeholders Limited collaboration and networking on addressing sustainability issues Resource mobilization mechanism and effective planning and budgeting Inadequate resources to Development of plans and calendar for COWSOs meetings Lack of mechanisms for dialogue and syndication among water sector actors Mechanisms to foster collaboration, cooperation, networking and syndication among, Development Partners, Sector Ministries, Civil societies, NGOs, CBOs, in supporting communities in sustainability strategies at local level initiated. Lack of sectoral initiatives to facilitate experience sharing among COWSOs Dissemination and information sharing mechanisms Quarterly reporting on the implementation of communication strategy No implementation of water Sector Communication Strategy TECHNICAL SUPPORT SERVICES 57 No profile showing who is doing what and where on sustainability of Community water supply. National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Area of focus Target Achievements Gap Establishment of Centres of Excellence (CoE) 62 Centres of Excellence (COEs) established by 2016 BRN Target 0 There is no implementation strategy to kick-off the COE initiative. COE requires space and funds. Low priority and focus given to O&M - Nobody taking the lead, LOW accountability Construction of new water points 31,033 12,934 Gap of 18099 Deployment of trained water Required 8749 by Sector professionals (Engineers, 2014/2015 Technicians, craftsmen) at all levels 1538 Gap of 7211 Number of Water Points Rehabilitated 15,409 by 2014/2015 1,503 Gap of 13,906 Functionality of Water Points Total Water Points 75,777 (functionality of 90%) Functional 46,697 ( 62%) Gap Non-functional 29,080 ( 38%) Management of Water Points Completed 31,033 by 2014/2015 17,603 13,433 have not yet been completed, and no management arrangement to sustain completed projects Training Manual to facilitate O&M Issues DWEs, Registrars and Technicians to facilitate Communities on O&M issues A simple manual available by 2014 WSDP manuals available Inconsistent approaches to facilitate communities on O&M issues Preparation of O&M plans All COWSOs Very few in place Limited Capacity and skills to prepare O&M plans FINANCAL ASPECTS Area of focus Target Achievements Gap Disbursement of Funds for project 270,979,580,000 implementation ( New and rehabilitation of Projects) to September 2014/2015 54,975,842,389 20% Gap 216,003,737,611 Collection of revenue to cover Operation & Maintenance cost 42 % of projects expenditure has been covered by Tariff collections 58%No data on Tariff Collected and O&M cost by the community available for Ministry to analyse, manage and monitor. Most COWSOs staff have no financial management skills 100% O&M expenditure at community level covered by Collection of Tariff by 2017 BRN Target Resource mobilization mechanism and effective budgets with low cost banking modalities Not yet developed MANAGEMENT ASPECTS 58 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Focus areas Target Achievements Gap COWSO definition in terms of number of water points, coverage, management model and service level Review COWSO formation and Registration guideline to provide a standard definition COWSO guideline in place Inconsistence and un clarity of the definition COWSO Formation and Registration Total of 5,526 villages with registered COWSO by 2017. BRN Target COWSO registration to take 42 instead of 240 days 525 COWSOs have been registered to date ( 15%) by 2014/2015 Long process of registration Financial resources to facilitate registration All projects to be managed Each LGA to register 4 by legally registered COWSOs every quarter COWSOs Only 14% of completed 86% of the completed projects are managed projects have no registered by registered COWSOs COWSO. Office Working premises and presence of working equipment All CoWSOs to have offices and adequate working equipment 10% of COWSOs have working equipment in the offices 90% of COWSOs have working equipment in the offices Knowledge and skills to manage water projects All COWSOs should have trained staff in technical, financial, managerial skills to manage water projects Only Boards of Trustees and Companies water projects are managed by trained staff. 97% of COWSOs should have trained staff in technical, financial, managerial skills Community Staff Retention strategy LGA to ensure all water Staff turnover too high projects at the community level are managed by trained staff with staff retention strategy to ensure incentives and high work satisfaction. Unwillingness of skilled personnel to work at COWSO level due to lack of work incentives. Data collection approaches, and verification mechanism Effective capture and use of data management systems available (MIS, WPM, Google Docs) WPM system is in place but very little information to few project is available. All implementing agencies have insufficient staff skills on data management. There is no data on COWSO sustainability Issues Recruitment of extension workers at ward level Community Water projects receive Supported technical from Extension workers at ward level There are no Extension Workers at ward level for community technical support. Number of Non-functional Water points is increasing due to inadequate support. GOVERNANCE ASPECTS Areas of focus Status – Gaps in relation to targets and achievements Councillors as influential leaders provide political support 75% of the Councillors have not been trained to support O&M Issues COWSOs governance structures (Elective There is no guideline of COWSO governance structures (Elective and 59 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 GOVERNANCE ASPECTS Areas of focus Status – Gaps in relation to targets and achievements and Executive) and Community Management Board in place Executive) and Governing Boards Only Boards of Trustees and Companies have Executive leaders and Governing Boards95% of COWSOs have no Executive leaders and Governing Boards Management systems for accountability in place Absence of management system to ensure accountability and transparency Management systems(COWSOs) that ensure compliance to existing laws/bylaws related to community meetings Community meetings seldom convened or not well attended Capacity development in management skills(institutional and human resource) Management skills/coordination between DWE and COWSOs is not sufficient Community awareness creation Community not aware of their roles and responsibilities Auditing of COWSOs accounting books COWSOs accounts not audited Budgeting for O&M of Rural Water Projects at LGA O&M Budgeting not considered at LGA level Awareness raising with the CWST CWSTs are often inactive and poorly informed Monitoring of performance indicators of COWSOs Absence of Monitoring plans ENVIRONMENTAL ASPECTS Focus area Water source protection and demarcation to conserve water sources Secure Water use permit for water abstraction in rural water supply projects Target Achievement Gap Water sources demarcation and enforcement of the Act to protect water sources at a radius of 60m Regulation for water Resources Management Act No. 11 is prepared. Enforcement of the Act is ongoing. Alarming increase of human activities around water sources. Water sources demarcation is at low pace Planting water friendly plants to conserve water sources Slow pace on planting water friendly trees around the water sources Enforce the implementation of environmental and water resources registration, regulation and by-laws Some of COWSOs and WUAs plant water friendly trees around their water sources Ongoing sensitization and enforcement of bylaws at LGA level on water sources protection All water abstraction should have water use permit from respective Water Basin About 20% of rural water supply projects have water use permit. 60 The environmental and water resources legislation, regulation and by-laws not well known to the community Most of LGAs does not apply for water use permit (gap of 80% of projects) National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ENVIRONMENTAL ASPECTS Focus area Target Achievement Gap Land ownership All community project land should be owned by the project management through a written agreement. In some cases, land for the project is obtained through village meeting with minutes for the meeting in place In most cases there is no written agreement between land owner and project management Environmental conservation and Management to minimize degradation To have pure and safe water for the project including prohibition of the use of fertilizers around water sources Some awareness has been created within communities on environmental management and enforcement of by-laws. Communities still conduct activities leading to environmental degradation. The environment is still degrading. SOCIAL AND GENDER MAINSTREAMING ASPECTS Focus area Target Achievements Gap Knowledge for communities to integrate cross cutting issues in rural water supply services All COWSOs to integrate HIV/AIDS, disabilities, Sanitation and Hygiene, Social Environment, Climate, etc.) in Water Supply Services 20% of COWSOs integrate cross cutting issues in rural water supply services 80% of COWSOs should integrate cross cutting issues in rural water supply services Gender mainstreaming in water sector activities Gender issues to be mainstreamed in all phases of the projects and in COWSO management 20% of projects mainstream gender in all phases of the projects and in COWSO operations 80% percent of the projects do not sufficiently mainstream gender Facilitation on Community Ownership and Management All COWSOs should be facilitated to raise revenue collection, to form COWSO and manage operation and maintenance Many COWSOs are not sufficiently facilitated to raise revenue collection To provide in-kind contribution has been difficult due to private sector participation Inadequate facilitation due to Joining of Technical and Facilitation services in WSDP (Lead and Associate Firms) Facilitation output to be Formation and registration of COWSOs 15% (525) of COWSOs have been effectively facilitated and are legally registered. Facilitation services have not empowered enough COWOSs – many 85% still remain. 61 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 6.1 Dissemination plan ITEM 1 • 2 • 3 • 4 • 5 • 6 • • 7 • Ministry of Water and stakeholders awareness creation Preparation of Documentation Rural water department staffs to conduct awareness creation strategy to staffs from RS and LGA to Regional centers LGA Discussions on Execution Processes RS Reports on Feedback to MoW MoW Sharing with DPs and NGOs on the LGAs plans and Agree on Support Measures to assist LGAs To produce sufficient copy of strategy to be distributed in community at Maji Week and other National Events Monitoring and Evaluation and Reporting METHODS • • Seminar Meeting • Workshop • • Meeting Report • Workshop • • Workshop TIME FRAME • • • • • • 15th -30th march, 2015 1st-5th April, 2015 06th-30th april,2015 2nd-30th May, 2015 1st- 15th june, 2015 16th -20th June, 2015 RESPONSIBLE • DRWS/ • DRWS • DRWS/ • • RAS/ DRWS/ • DRWS/U NICEF • Annually • DWRS • 21st - 30th June- 2015 • DRWS/ 6.2 Implementation Plan The v. vi. vii. viii. Big Results Now defines 4 immediate quick win sustainability strategies: Enforce tariffs and revenue collection Establish and train COWSOs to ensure sustainability at all projects Recruit technicians at local government /Regional and Ministry level Improve spare parts availability through setting up ( centres of excellence) These strategies are measured through 4 Key Performance Indicators (KPIs) as shown in Table 6.2 62 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Table 6.2 KPIs for the immediate quick win strategy Number of Villages with COWSOs and Notice Boards deployed and operational Percentage of expenditure covered by Tariff collections Additional technicians recruited, trained and deployed for operation Number of Centres of Excellence (COEs)/Warehouses deployed and operational Target 2015/16 5226 100% 459 62 For each immediate quick win strategy a number of key actions have been identified during workshops as shown below: 63 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Table 6.3 Immediate quick win actions Immediate strategy quick win Actions Enforce tariffs and Intensify monitoring of tariff collection (LGA/ revenue collection DRWSS) Develop reporting template for LGAs (DRWSS) Launch targeted awareness campaign Monitor O&M cost levels (LGA/DRWSS) Establish COWSOs at Shorten and simplify the registration process all projects (see annex D) (LGA/MOW) Revise COWSO establishment instructions in consultant TOR (MOW) Intensify monitoring of consultant tasks on COWSO establishment (LGA/MOW) Improve guidance on COWSO establishment in the PIM (MOW) Include COWSO establishment in water report template (MOW) Recruit technicians at Intensify monitoring of recruitment deadlines local government level Plan and coordinate remaining recruitment Carry out induction course including sustainability strategy elements Improve spare part Develop implementation strategy and pilot in availability through districts (MOW/LGA) setting up centres of Establish costs, provide guidelines, identify excellence funding sources (MOW/WSWG) Build capacity (MOW/WSWG, RS) Establish youth brigades to assist (LGA) It is imperative that all LGAs, RSs and headquarter staff of MOW and PMO-RALG prioritize these strategies whilst also taking into account the comprehensive medium term strategies outlined in the next section. The Big Results Now defines 4 immediate quick win sustainability strategies: Enforce tariffs and revenue collection x. Establish and train COWSOs to ensure sustainability at all projects. xi. Recruit technicians at local government /Regional and Ministry level. 64 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 xii. Improve spare parts availability through setting up centres of excellence. xiii. It is imperative that all LGAs, RSs and headquarter staff of MOW an PMO-RALG prioritize these strategies whilst also taking into account the comprehensive medium term strategies outlined in the next section. xiv. Develop a procurement plan and procure the minimum stock of spare parts in each LGA. xv. Recruit, train and deploy extension workers to support COWSOs at ward level. xvi. Establish Centres of maintenance activities. xvii. Promote Public Private Partnership in water service provision xviii. Establish a Water Facility Federation in each Region to supervise ,train and advice COWSOs at regional level. Excellence 65 to support Operation and National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Table: 6.4 Comprehensive medium term strategies – implementation plan: Medium term strategies Year 1 Year 2 Year 3 Year 4 Year 5 Technical Support Services COWSO Formation and Registration Popularization of Policies and Regulations for Sustainable service delivery Sustainable O&M Financing Institutional Capacity Development Human Resource Capacity Development Stakeholders Cooperation and Networking Mainstreaming of Crosscutting issues Data Management Water Resources protection Water safety plans Governance and management Note: Shaded area denotes major initiative to implement the strategy. Dotted lines denote that the strategy has been achieved and ongoing work is continuing to maintain a satisfactory state of affairs. 66 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 6.3 Reporting Procedures 67 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Table 6.5 Medium term strategies – implementation plan NO ACTIVITY 1 2. TIME FRAME COWSO prepare and submit monthly reports to On 5th day of following month LGAs. LGA consolidate COWSOs monthly reports to On 10th day of the following aggregate monthly and quarterly reports and month or quarter submit to the RS through emails and other means of communication. LGAs give technical support, feedback, financial support to COWSOs 3 RS consolidate LGAs monthly reports to get On 15th day of the following consolidated monthly and quarterly reports then month or quarter submit to the MoW & PMO-RALG through emails and other means of communication. MoW & PMO-RALG gives technical support and feedback to LGAs 4 MoW and PMO-RALG consolidate RSs quarterly On 25th day of the following reports to get consolidated National quarterly month or quarter report, then share with stakeholders and give technical support, financial support and feedback to RSs 5 MoW and PMO-RALG reviews the existing Whenever review is required reporting format and disseminate to RSs and LGA through emails, existing communication system, workshops, seminars and AGM 68 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 6.4 Monitoring and evaluation plan The monitoring and evaluation plan is as follows: xii. Review existing monitoring and evaluation checklist which will be filled Quarterly showing achievement and obstacles of Community management of rural water supply by COWSOs. xiii. MOW will set performance indicators for monitoring RS support services to LGAs on the sustainability framework. xiv. RS will set performance indicators for monitoring LGA support services to community management of rural water supply service. xv. LGA will set performance indicators for monitoring COWSOs support services to community management of rural water supply services. xvi. The LGAs will set the criteria for performance of COWSOs and inform COWSOs. xvii. LGAs will generate reports from the water point mapping tool to monitor sustainability issues and generate monthly reports. xviii. Each COWSO will fill a monthly report form and submit it to Water Engineer at the Council. The council will consolidate the reports and submit them to the regional secretariat who will then submit to the WSWG and MOW. xix. The communities will get free phone accessibility for reporting water facility problems which may lead to non-functionality. xx. A monitoring questionnaire (evaluation sheet) will be filled quarterly showing opportunities and obstacles of COWSO management and water projects. xxi. Dialogue mechanism Problem Solving Meeting-(PSM) between Ministry of Water, PMO –RALG and IAs on progress and performance of COWSOs between will be established, at least twice a year. xxii. The progress and performance of COWSOs and the effectiveness of the dialogue mechanism between stakeholders will be evaluated. 69 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 7.0 CONCLUSIONS AND RECOMMENDATIONS 7.1 Concluding Remarks viii. The provision of adequate resources for the O&M function, (day to day activities, preventative maintenance and major repairs) needs to be realistically considered. ix. The limits of local cost recovery and availability of government funding must be considered in developing a funding model for sustainability. x. Sufficient funding, personnel and equipment (from Government, DPs, NGOs, CBO’s, and Private Sector) for the above-mentioned activities must be realistically identified and quantified. xi. Special attention must be given to ensure that equitable tariffs are set when multiple use (domestic and livestock) services are provided. xii. On going support to all IAs including LGAs, RS, NGOs, TSP and COWSOs is essential to ensure that the necessary skills are available and there is close follow up supplement other capacity building initiatives and training which alone are not sufficient condition for the success of rural water supply schemes. xiii. It is important to pay attention to long-term sustainability when designing and constructing infrastructure by planning right from the concept and inception of a project. This will imply that arrangements are made for better post-construction support, training of COWSOs in professional and consumer orientated management, training of LGA staff so they can support an improving availability of spare parts, provide technical back up services and undertake systematic monitoring of the functionality of water supply facilities. xiv. Collaboration and networking among stakeholders and IAs will fast track formation, registration, and supporting services to COWSOs for sustainable rural water supply services. All stakeholders have to set aside funds and dedicate to support strategic activities for rural water supply services. 70 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 7.2 Guidance points vi. The sustainability strategy is a framework and tool with methodologies and a series of actions which will guide on how water sector goals, objectives and purposes will be achieved for intended results of increasing water coverage. vii. There is a set of 4 high priority immediate quick win strategic actions and a comprehensive medium term set of strategic actions arranged across 12 themes. viii. The strategy is flexible and can be adapted by LGAs and RSs to fit their particular circumstances. Each LGA will develop a simple plan for implementing the immediate and medium term strategies defining the budget and timeframe. All stakeholders have to set aside funds and dedicate to support strategic activities for rural water supply services. ix. Close follow up and monitoring and evaluation combined with targeted support services will increase functionality of water points. x. There is a need to review the staffing structure at RS and LGAs so that the Senior Community Development Officers are also mobilised as part of the DWEs and RSs team in order to support COWSOs formation and registration (making use of effective Community Based Organisation (CBOs) where relevant) and later to take full responsibility for supporting COWSO’s functionality. 71 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX A: DEFINITION OF TERMS Accessibility: Is a distance or time needed to reach, queue, collect and return with water. Reliability: How many days per year that the facility provides water. Big Result Now: A comprehensive Initiative system of implementation by adopting new methods of working under specified timeframe for delivery of the step-change required and implemented beginning of 2013-2014 financial year. BRN will focus on six priority areas of the economy: i). Energy and natural gas (ii). Agriculture (iii). Water (iv) Education (v). Transport (vi). Mobilization of resources. It is the Malaysian Model adopted by Tanzania Government as an effort to transition the country from low to middle-income economy. Board: Particularly means the Board of Directors of a statutory body or company, i.e. a nonexecutive Board: Can also mean an autonomous organisation established by or under an Act of Parliament to carry out specific functions within defined areas, accountable to a Minister through a Board of Directors, i.e. an executive Board. Capacity development Is a gradual and sustained process of strengthening the capacities of individuals, organization, and society to make effective and efficient use of their resources to achieve the water sector development targets on a sustainable basis. It encompasses policies and strategies, institutional and management structures, operational systems and procedures. Community: A group of households, hamlets or villages which are served by a common water supply facility whereby responsibility for maintenance, protection and expansion wholly or partially rests on the users. Community Owned: Ownership of water supply assets is transferred to legal entities established by communities (c.f. Water Consumer Associations) and the communities have full responsibility and accountability for the maintenance and protection of the assets. Community Water Supply: Shall mean inter alias, water supply for a rural setting. Cost Recovery: Reimbursement to providers of water supply and sewerage services of both recurring and non-recurring costs associated with operation, administration and maintenance. Costs include but are not limited to the costs of design, development, upgrades, equipment and any other costs associated with capital investment. 72 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Coverage: is an output indicator, whether water supply or sanitation e.g. number of connections to sewerage system Examples would be household or population served with improved water supply and sanitation. : Is a system where by communities have shifted from supply to demand driven approach during the implementation of programmes for sustainable water supply services in initiating, participating, contributing, empowerment, owning, operating, maintaining and management the system. Demand Responsive Approach Evaluation: Assess whether the objectives achievement strength and weaknesses to design future phases or follow ups of the water facilities by collecting data before and after project implementation. Extension worker: is Technical personnel who provides rural communities with technical advice of rural water supply facilities to improve functionality of the system and developing their abilities to direct their own future sustainability. Maintenance: deals with activities that keep the system in proper working conditions, including maintenance. management, cost recovery, repairs and preventive Monitoring: Monitoring is a tool that measures progress of activities during implementation using indicators which relate to quality and quantity at a particular time frame. Monitoring identify activities which have been carried out well or not. It identifies specific problems and aspects that need modification to enable managers to allocate resources, trainings and supervision. Stakeholders: Any and all organisations and persons having a direct interest in the Water Sector. Sustainability: A service is sustainable when it functions properly and is used, functions over a prolonged period of time, according to the designed life-cycle of the equipment, provides the services for which it was planned, including delivering the required quantity and quality of water; easy access to the service; continuity and reliability; providing health and economic benefits; and in the case of sanitation, providing adequate sanitation access. COWSOs are owned by the community with the purpose of managing rural water supply facilities in a single or multi village schemes. Sustainability Strategy: The strategy guides all stakeholders in the sub-sector on operation and maintenance by identifying and analysing the current situation, causes and challenges affecting sustainability of Rural Water Supply Services with proposed programmes and strategic interventions to address sustainability blockages. 73 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Operation: Deals with the actual running of the service (e.g. Provision of fuel, starting or handling of pumps, control of water collection points, general mechanical or water treatment procedures, hygienic handling, etc. Rainwater Harvesting: A technology used for collecting and storing rainwater from land surfaces, rock catchments or rooftops using simple techniques such as jars and pots as well as more complex techniques such as charcoal dams. Water Point Mapping system : is an integration of hardware, software, methodologies, data, processes and users dedicated to collecting, storing, processing and analysing water related information and giving feedback to public use for supporting local level planning and improving accountability for water sector performance at local and national levels Sanitation: is practice that separates people from excreta and protects transmission of faecal contaminant and is easily accessible in all seasons. Technologies used include: Flush or pour flush to piped sewer system, septic tank, pit latrine Ventilated improved pit latrine; Pit latrine with slab; Composting toilet; and Eosin latrine. Water Point Mapping : Water point mapping is a tool for collecting data about the functionality and status of improved rural water sources. It has been used in a number of countries across Africa and Asia and variations of the tool are now being promoted by a growing number of organisations. It was first used in 2002 in Malawi by Water Aid and is now being used in, amongst others, Tanzania, Rwanda, Uganda and Kenya. Over the years it has evolved to cater to the needs of new environmental and political situations and reflect differences in complex and changing national water sectors. Water Services : Water services" means all services, which provide, for households, public institutions or any economic activity which involves abstraction, impoundment, storage, treatment and distribution of surface water or groundwater, waste-water collection and treatment facilities, which subsequently discharge into, surface water. Water Users Association: A legal entity established by the users of water resources within a specified area to manage the allocation of water resources and resolve conflicts amongst water users within that area. 74 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX B: CURRENT STATUS ANALYSIS POLICY, COORDINATION AND HARMONIZATION Area of focus Status – Gaps in relation to targets and achievements Review policy to address gaps affecting sustainability of rural Private sector participation and back up support water supply such as community responsibilities on O&M from LGAs need to be clearly stated in the policy costs, private sector participation and back up support from LGAs. Public awareness creation on existing policies and regulations related to sustainable Water Services delivery Governing Policies, Acts and Regulations and their linkages are not known to some stakeholders(COWSO, Community, RWST&CWST, NGOs, Civil societies). Focus group education on the roles and responsibilities of various actors Roles and responsibilities of different actors as stipulated in the Act and Regulation are not known to some of the stakeholders Improve the existing management of water services guidelines Inadequate guidance on management of the water services Establishment of regulations and guidelines on the Government support to O&M Lack of regulations and guidelines on the components of O&M supported by the Government All water schemes managed by a legally registered COWSOs Slow pace of registration of COWSOs All COWSOs should be trained effectively Limited training provided to COWSOs Review existing COWSOs registration and re-registered by a new Acts 2009 No.12 Existence of COWSOs which are not registered under new Act Establish effective mechanisms of communication and Information sharing among stakeholders Limited collaboration and networking on addressing sustainability issues Resource mobilization mechanism and effective planning and budgeting Inadequate resources to Development of plans and calendar for COWSOs meetings Lack of mechanisms for dialogue and syndication among water sector actors Mechanisms to foster collaboration, cooperation, networking and syndication among, Development Partners, Sector Ministries, Civil societies, NGOs, CBOs, in supporting communities in sustainability strategies at local level initiated. Lack of sectoral initiatives to facilitate experience sharing among COWSOs Dissemination and information sharing mechanisms Quarterly reporting on the implementation of communication strategy No implementation of water Sector Communication Strategy 75 No profile showing who is doing what and where on sustainability of Community water supply. National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 TECHNICAL SUPPORT SERVICES Area of focus Target Achievements Gap Establishment of Centres of Excellence (CoE) 62 Centres of Excellence (COEs) established by 2016 BRN Target 0 There is no implementation strategy to kick-off the COE initiative. COE requires space and funds. Low priority and focus given to O&M - Nobody taking the lead, LOW accountability Construction of new water points 31,033 12,934 Gap of 18099 Deployment of trained water Required 8749 by Sector professionals (Engineers, 2014/2015 Technicians, craftsmen) at all levels 1538 Gap of 7211 Number of Water Points Rehabilitated 15,409 by 2014/2015 1,503 Gap of 13,906 Functionality of Water Points Total Water Points 75,777 (functionality of 90%) Functional 46,697 ( 62%) Gap Non-functional 29,080 ( 38%) Management of Water Points Completed 31,033 by 2014/2015 17,603 13,433 have not yet been completed, and no management arrangement to sustain completed projects Training Manual to facilitate O&M Issues DWEs, Registrars and Technicians to facilitate Communities on O&M issues A simple manual available by 2014 WSDP manuals available Inconsistent approaches to facilitate communities on O&M issues Preparation of O&M plans All COWSOs Very few in place Limited Capacity and skills to prepare O&M plans FINANCAL ASPECTS Area of focus Target Achievements Gap Disbursement of Funds for project 270,979,580,000 implementation ( New and rehabilitation of Projects) to September 2014/2015 54,975,842,389 20% Gap 216,003,737,611 Collection of revenue to cover Operation & Maintenance cost 42 % of projects expenditure has been covered by Tariff collections 58%No data on Tariff Collected and O&M cost by the community available for Ministry to analyse, manage and monitor. Most COWSOs staff have no financial management skills 100% O&M expenditure at community level covered by Collection of Tariff by 2017 BRN Target Resource mobilization mechanism and effective budgets with low cost banking modalities Not yet developed 76 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 MANAGEMENT ASPECTS Focus areas Target Achievements Gap COWSO definition in terms of number of water points, coverage, management model and service level Review COWSO formation and Registration guideline to provide a standard definition COWSO guideline in place Inconsistence and un clarity of the definition COWSO Formation and Registration Total of 5,526 villages with registered COWSO by 2017. BRN Target COWSO registration to take 42 instead of 240 days 525 COWSOs have been registered to date ( 15%) by 2014/2015 Long process of registration Financial resources to facilitate registration All projects to be managed Each LGA to register 4 by legally registered COWSOs every quarter COWSOs Only 14% of completed 86% of the completed projects are managed projects have no registered by registered COWSOs COWSO. Office Working premises and presence of working equipment All CoWSOs to have offices and adequate working equipment 10% of COWSOs have working equipment in the offices 90% of COWSOs have working equipment in the offices Knowledge and skills to manage water projects All COWSOs should have trained staff in technical, financial, managerial skills to manage water projects Only Boards of Trustees and Companies water projects are managed by trained staff. 97% of COWSOs should have trained staff in technical, financial, managerial skills Community Staff Retention strategy LGA to ensure all water Staff turnover too high projects at the community level are managed by trained staff with staff retention strategy to ensure incentives and high work satisfaction. Unwillingness of skilled personnel to work at COWSO level due to lack of work incentives. Data collection approaches, and verification mechanism Effective capture and use of data management systems available (MIS, WPM, Google Docs) WPM system is in place but very little information to few project is available. All implementing agencies have insufficient staff skills on data management. There is no data on COWSO sustainability Issues Recruitment of extension workers at ward level Community Water projects receive Supported technical from Extension workers at ward level There are no Extension Workers at ward level for community technical support. Number of Non-functional Water points is increasing due to inadequate support. GOVERNANCE ASPECTS 77 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 Areas of focus Status – Gaps in relation to targets and achievements Councillors as influential leaders provide political support 75% of the Councillors have not been trained to support O&M Issues COWSOs governance structures (Elective There is no guideline of COWSO governance structures (Elective and and Executive) and Community Executive) and Governing Boards Only Boards of Trustees and Management Board in place Companies have Executive leaders and Governing Boards95% of COWSOs have no Executive leaders and Governing Boards Management systems for accountability in place Absence of management system to ensure accountability and transparency Management systems(COWSOs) that ensure compliance to existing laws/bylaws related to community meetings Community meetings seldom convened or not well attended Capacity development in management skills(institutional and human resource) Management skills/coordination between DWE and COWSOs is not sufficient Community awareness creation Community not aware of their roles and responsibilities Auditing of COWSOs accounting books COWSOs accounts not audited Budgeting for O&M of Rural Water Projects at LGA O&M Budgeting not considered at LGA level Awareness raising with the CWST CWSTs are often inactive and poorly informed Monitoring of performance indicators of COWSOs Absence of Monitoring plans ENVIRONMENTAL ASPECTS Focus area Water source protection and demarcation to conserve water sources Secure Water use permit for water abstraction in rural water supply projects Target Achievement Gap Water sources demarcation and enforcement of the Act to protect water sources at a radius of 60m Regulation for water Resources Management Act No. 11 is prepared. Enforcement of the Act is ongoing. Alarming increase of human activities around water sources. Water sources demarcation is at low pace Planting water friendly plants to conserve water sources Slow pace on planting water friendly trees around the water sources Enforce the implementation of environmental and water resources registration, regulation and by-laws Some of COWSOs and WUAs plant water friendly trees around their water sources Ongoing sensitization and enforcement of bylaws at LGA level on water sources protection All water abstraction should have water use permit from respective Water Basin About 20% of rural water supply projects have water use permit. 78 The environmental and water resources legislation, regulation and by-laws not well known to the community Most of LGAs does not apply for water use permit (gap of 80% of projects) National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ENVIRONMENTAL ASPECTS Focus area Target Achievement Gap Land ownership All community project land should be owned by the project management through a written agreement. In some cases, land for the project is obtained through village meeting with minutes for the meeting in place In most cases there is no written agreement between land owner and project management Environmental conservation and Management to minimize degradation To have pure and safe water for the project including prohibition of the use of fertilizers around water sources Some awareness has been created within communities on environmental management and enforcement of by-laws. Communities still conduct activities leading to environmental degradation. The environment is still degrading. SOCIAL AND GENDER MAINSTREAMING ASPECTS Focus area Target Achievements Gap Knowledge for communities to integrate cross cutting issues in rural water supply services All COWSOs to integrate HIV/AIDS, disabilities, Sanitation and Hygiene, Social Environment, Climate, etc.) in Water Supply Services 20% of COWSOs integrate cross cutting issues in rural water supply services 80% of COWSOs should integrate cross cutting issues in rural water supply services Gender mainstreaming in water sector activities Gender issues to be mainstreamed in all phases of the projects and in COWSO management 20% of projects mainstream gender in all phases of the projects and in COWSO operations 80% percent of the projects do not sufficiently mainstream gender Facilitation on Community Ownership and Management All COWSOs should be facilitated to raise revenue collection, to form COWSO and manage operation and maintenance Many COWSOs are not sufficiently facilitated to raise revenue collection To provide in-kind contribution has been difficult due to private sector participation Inadequate facilitation due to Joining of Technical and Facilitation services in WSDP (Lead and Associate Firms) Facilitation output to be Formation and registration of COWSOs 15% (525) of COWSOs have been effectively facilitated and are legally registered. Facilitation services have not empowered enough COWOSs – many 85% still remain. 79 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX C: PROPOSED REGISTRATION PROCESS 80 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX D: STAFF REQUIREMENT AND AVAILABLE WATER SECTOR STAFF Profession 1 2 3 4 Requirements Available Gap Engineers 146 98 48 Technicians 702 651 51 Chemists 37 13 24 Hydrologists 53 21 32 Hydro geologists 73 56 17 Economists 21 19 2 Community Development Officers 31 29 2 Total 1063 887 176 Engineers 25 25 0 Technicians 25 0 25 Hydro geologists 25 3 22 Electrical Technicians 25 0 25 Total 100 28 72 Engineers 760 147 613 Technicians 1,272 283 1090 Ass. Technicians 1,320 283 1037 Community Development Officers 229 11 218 Total 3561 623 2858 3338 o 3338 Metrology Meter Readers 667 0 667 Grand Total 6749 1538 7211 Ministry level Regional Secretariat level Local Government Level Ward Level Technicians / Extension Workers 5 Basin Level 81 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX E: WATER POINT FUNCTIONALITY STATUS Functionality of Water Points 1 2 3 4 5 6 7 8 9 10 11 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25 Region FN % of FN Dar es Salaam 927 85 Lindi 1258 Pwani 1710 Mtwara 1083 65 69 Morogoro 5966 Mtwara NF % of NF Total Rating 164 15 1091 791 39 2049 41 >30 1064 2620 498 31 1581 >30 >30 77 1736 23 7702 5628 83 1151 17 6779 Kilimanjaro 4533 73 1684 27 6217 Tanga 4323 271 6 4594 1 Dodoma 2613 94 84 457 15 3116 3 Manyara 2456 542 18 2998 Geita 1179 82 76 373 24 1552 Singida 1407 57 1068 43 2475 Kigoma 3791 75 993 20 5076 Tabora 3045 74 1045 26 4090 Katavi 473 192 29 665 Iringa 1421 71 90 154 10 1579 Njombe 465 79 122 21 587 Mbeya 7141 77 2136 23 9265 Rukwa 1069 64 691 42 1662 Ruvuma 3288 70 1383 29 4691 Kagera Mara 3321 1271 28 4527 1964 73 65 1038 35 3002 Mwanza 2066 69 915 31 2981 Shinyanga 2143 80 523 20 2666 Simiyu 2711 75 889 25 3600 Total 61 21619 82 87165 3 <16 <16 <16 >30 2 <16 >30 >30 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 A Graph showing Functionality Status Functional and NF Water Point up to March 2014 8000 7000 6000 5000 Region 4000 FN NF 3000 2000 1000 0 1. 3. 5. 7. 9. 11. 13. 15. 17. 19. 21. 23. 25 83 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 84 National Rural Water Sustainability Strategy, Ministry of Water, Dar es salaam-Tanzania, 2015-2020 ANNEX E: COVERAGE TREND BY YEAR FROM 2005 to 2011 Coverage trend by year from 2005 to 2012 Year 2005 2006 2007 2008 2009 2010 2011 2012 No. Of People with access District to water Supply in Rural Distribution Areas (Ps) (Dp) 16,308.651 18,798,723 21, 675,360 22,790,460 19,685,659 20,545,945 20,634,227 22,443,769 33,995,135 33,767,106 38,337,892 39,105,062 33,536,205 33,569,876 36,474,939 39,413,223 % of Rural Water Service Coverage Wc=PC/Dp*100 53.74 55.7 57.10 58. 3 58.70 57.76 56.57 57 No of people coverage in terms of people with Access to Water Supply from 2005-2012 85
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