Letter of Understanding for Janitorial Services Thank you for choosing Pro Squared Janitorial Services, LLC as your service provider for your routine commercial cleaning needs. We strive to keep things simple. The following is a short description of how we do that: No contracts No certified letters No cure periods No lawyers We pledge that we will deliver a professional service and will respond in a professional and timely manner when service issues arise. The attached client startup sheet indicates which of our three levels of service you have selected – White Glove, Premium or Standard, which days of the week you would like service and what your monthly charge will be. We have a simple billing process. For example: let’s say that you want to start service on the 25th of the month. You will receive an invoice through our strategic partner Bill.com, prorated for the rest of the month (five or six days, depending on the month), plus the next full month of service. Pay the invoice and we will begin service on the start date you selected. From that point on, you will receive an invoice each month via email from Bill.com on the 15th of the month for the following month’s service. Pay the invoice by the 25th of the month and we continue service the following month. If we don’t receive payment, we will call you to determine if the missed payment was an oversight or if you would like to cancel your service. If you just forgot to pay, we will work with you to make arrangements get the payment in before the end of the month to continue your service on an uninterrupted basis. Since we earn your business each month with no contract, you can cancel your service by simply not paying your monthly invoice. 4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750 prosquaredjanitorial.com We will not provide service without first receiving payment. Why? It helps us keep our (and in turn your) costs low. If service is interrupted due to a missed payment, no credit will be given nor will an invoice be prorated to restart services; pay the outstanding invoice in full and we will restart services right away. Please note that we will not prorate any invoice except for the first month of service and we will not issue credits or refunds. If we don’t respond to your concerns or issues appropriately we simply stand to lose your business next month. There are two things that we ask of you to make sure we keep you happy: 1. You agree to call or email us if there is anything at all that is a concern of yours about our crews, about the quality or consistency of our work, or about our reliability. We can’t fix what we don’t know about and we promise to work hard to make you a satisfied customer; 2. You agree to respond to our monthly single click client satisfaction report that will be emailed to in the first half of each month so that we can spot trends or issues before they become a concern to you. We promise that this will take less than a minute of your time each month. Again my team and I want to thank you for your business and I want to invite you to contact me at any time with any issues or concerns that you might have. Better yet, if you receive excellent service, I love to give that feed back to the team, so please let me know if anyone deserves to be recognized. Sincerely, Evan Self Director, Account Operations Direct: 678-905-5755 email: [email protected] 4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750 prosquaredjanitorial.com Client Startup Sheet Requested Service Start Date: Service Address (name and address): Client Name, address & email Billing Address (name, phone and email): Monthly Invoice Amount: ___________________________ Initial Impact Clean Cost: ___________________________ Client Name Pro Squared Janitorial Services, LLC By:__________________________________________ By:________________________________________ Name:______________________________________ Name:____________________________________ Title:________________________________________ Title:______________________________________ Date:________________________________________ Date:______________________________________ 4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750 prosquaredjanitorial.com Plan Selection and Service Day Summary Service Level Selected: Standard Plan Premium Plan White Glove Plan Service Days: Monday Tuesday Wednesday Thursday Friday Saturday Sunday Please note that we do not accept assignments that are less than one (1) service per week. The following Federal Holidays are excluded service from our service quotation: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. 4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750 prosquaredjanitorial.com Scope of Work Summary Floor Type Approximate Area (square feet) Marble 2500 VCT 4500 Ceramic Tile 1500 Offices (12 in total) Carpet 5000 Hallways and other common areas Carpet 2000 N/A 15,500 Area Name Lobby Training Room Break Room Total Area (approximate) 4501 Circle 75 Parkway SE, Suite E-5115, Atlanta, GA 30339-6050 | Phone: 678-905-5750 prosquaredjanitorial.com
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