Redistribution At It’s Best! New Customer Information Sheet Customer’s Status is Date Business Name: Contact: Address: City Phone #: ( ) - ext State Pick Up We Deliver (CIRCLE ONE) Zip GENERAL INFORMATION 1) Would the customer like us to reference their part numbers on our paperwork? A list of their part numbers corresponding to our part numbers must be submitted. Y N 2) If an item is out of stock, would the customer like it automatically backordered? Y ** Any backorders or special orders will be shipped with their next stock order. ** All non-stocking items for RJ Schinner must have a faxed P.O. (NO EXCEPTIONS) N 3) Would the customer like to be set up for automatic faxing of Price Increase Letters? Y N 4) Would the customer like to be set up for automatic faxing of Specials? Y N 5) All orders placed for next day delivery must be received no later than 12:00 noon the day prior to delivery. Later than that we cannot guarantee next day delivery. 6) All claims against freight (shortage or damage) must be reported within 24 hours. 7) The same policies apply when drop shipping orders to our customer’s customer. Please advise dock status and the delivery location’s telephone number. RETURN POLICIES 1) There is a 10% restocking charge on all returns within 90 days of the invoice date. Items may not be returned 91 days or longer after the invoice date. 2) Merchandise returned for full credit must be in resalable condition, unless defective or previous damage claim has been made, with no additional markings and/or labeling on the packaging. 3) Non-Stock, closeout, Discontinued (or Damaged), and Special Order items may not be returned. 4) All return requests must be called in or faxed for a return authorization. No Driver is allowed to bring merchandise back without Authorization Paperwork. Corporate Office: 1-800-234-1460 Fax: 262-901-0193. N89 W14700 Patrita Drive, Menomonee Falls, WI 53051 www.rjschinner.com