Symantec™ System Recovery 2013 The gold standard in System Recovery FAQ: Data Protection 1. What is Symantec™ System Recovery 2013? Symantec™ System Recovery 2013 is a disk-based system recovery solution for servers, desktops, and laptops that enables businesses to recover from system loss or disasters in minutes, not hours or days. With the ability to rapidly restore complete physical and virtual systems, even to dissimilar hardware, remote locations, or virtual environments, System Recovery minimizes data loss and downtime and provides administrators with the ability to meet ambitious recovery time objectives and service-level agreements with ease. System Recovery helps you protect your organization proactively by capturing automated backups—without disrupting productivity. Flexible recovery capabilities then allow you to recover what you need, when and where you need it. System Recovery is the perfect standalone solution for single servers and can scale to larger environments as well, working in conjunction with Symantec™ System Recovery Management Solution. With more than one million protected systems, System Recovery is one of the most proven, trusted, and reliable system recovery solutions. 2. What editions are included within the System Recovery 2013 portfolio? 1. Symantec™ System Recovery Desktop Edition 2. Symantec™ System Recovery Small Business Server Edition 3. Symantec™ System Recovery Server Edition 4. Symantec™ System Recovery Virtual Edition 5. Symantec™ System Recovery Linux® Edition 3. When is System Recovery 2013 generally available? System Recovery 2013 (all editions) is generally available the first half of 2013. 4. Have any product editions been EOL’d? No product editions have been discontinued. As a friendly reminder, the Symantec Backup Exec™ System Recovery 2010 Starter Kit was discontinued in March 2011. 5. What are the key benefits of System Recovery 2013? Fast, automated system recovery • Quickly restore physical and virtual systems in minutes, even to bare metal, dissimilar hardware, remote locations, or virtual environments. • Eliminate the need to manually reinstall and reconfigure the operating system, applications, and system settings when performing a full system restoration. • Off-site copy functionality enables you to automatically copy recovery points to external drives, network shares, or even remote FTP servers. Enhanced virtual conversion capabilities • Seamless physical-to-virtual and virtual-to-physical conversions. • Support for the latest virtual environments including VMware®, Microsoft Hyper-V®, and Citrix™ XenServer™. 1 FAQ: Data Protection Symantec™ System Recovery 2013 Advanced backup scheduling • Schedule backups to run automatically without disrupting user or employee productivity. • Capture a backup of a system in a preboot state, without having to install any software on the system with cold imaging technology. • Integrated data reduction technologies including SmartSector™ and compression help speed up the backup process and reduce storage costs. Scalable centralized management • Centrally deploy, configure and manage System Recovery across your organisation. • Monitor the current protection status of all managed systems. • Simplify the tracking of your environment with powerful preset reports. 6. What are the new features in System Recovery 2013? Feature Benefit Simple and easy installation Now installation is simpler, more efficient and easy-to-use with minimal user intervention. Support for Windows® 8, Windows® Server 2012, and VMware vSphere™ 5 System Recovery now supports Windows 8, Windows Server 2012, and vSphere enabling you to move to the latest technology knowing that your backup solution will provide continous protection. Smart reconciliation Backups and reconciliation are efficiently done by smartly tracking changed blocks. Reconcile time is drastically reduced to seconds from days and hours by eliminating the need to do a complete reconcile in cases of crashes or abrupt shutdowns. Unified Extensible Firmware Interface (UEFI) support Enables the product on UEFI systems which significantly reduce the boot time to a few seconds compared to BIOS. System Recovery now enables boot from UEFI in addition to BIOS. 64-bit support Full 64-bit support is provided for the product as well as for SRD and GRO. Makes the product ready for leveraging the benefit of modern operating system and drivers, many of which will be available in 64-bit only. Symantec™ System Recovery Monitor System Recovery Monitor product is an extremely simple, standalone, lightweight, and easy-to-use product for monitoring 100 nodes. The intuitive GUI along with essential action controls provide crisp status along with ability to take desired actions seamlessly through the same view. Smart intelligence It’s easier now to recognize and diagnose issues. Simpler scripts help in quick customization and automation. 7. Can System Recovery perform Physical-to-Virtual and Virtual-to-Physical conversions? Yes. The ease and speed with which System Recovery can perform physical-to-virtual (P2V) and virtual-to-physical (V2P) system conversions ensures administrators can easily perform an immediate system recovery to a virtual environment in seconds. An easy-to-use virtual conversion wizard built into System Recovery allows for quick conversions directly to virtual machine disk (VMDK) or virtual hard disk (VHD) files. Additionally, IT administrators can set a schedule for having physical recovery points (backups) converted to virtual systems enabling a protected server to be available immediately in a virtual environment should it fail. System Recovery can also perform V2P system conversions. This offers customers a cost-effective, rapid, and easy-to-use method of meeting their disaster recovery needs. 8. How is System Recovery licensed? System Recovery is licensed on a per-system basis. For example, if you have 20 Windows servers you want to protect with System Recovery, you would purchase 20 licenses of System Recovery Server Edition. If you have 20 host servers, you would 2 FAQ: Data Protection Symantec™ System Recovery 2013 purchase 20 licenses of System Recovery Virtual Edition. The Virtual Edition protects an unlimited number of guest machines per host. The centralized management solution and granular restore options are both included for free. 9. Have prices or SKUs changed? There are no price changes with this release. Symantec continues to offer System Recovery at an extremely competitive price. The product SKUs have been updated to reflect this new release. 10. Is this a chargeable upgrade for existing Backup Exec System Recovery or System Recovery customers? Customers who are current with maintenance or support contracts for previous versions of Backup Exec System Recovery or System Recovery software can upgrade to the appropriate System Recovery 2013 licenses at no additional charge. Existing customers who do not have current maintenance or support contracts may upgrade to the latest version at up to 35 percent off MSRP through their preferred reseller. 11. Will existing customers with maintenance receive a notification regarding this new release? Yes, existing customers with maintenance will receive a letter from Symantec directing them to a URL (https://fileconnect.symantec.com/licensing/) where they can select a language, enter their existing serial number, and then either download the product directly or request that a physical CD be mailed to them. 12. What do I need to know about backward compatibility with System Recovery? If you are running Backup Exec System Recovery version 8.5, 2010, or System Recovery 2011 you can upgrade directly to System Recovery 2013 without uninstalling the previous version. If you are on a version prior to Backup Exec System Recovery 8.5, you must uninstall the previous version and reinstall the new version. Recovery points created by previous versions of Backup Exec System Recovery, such as Backup Exec System Recovery version 8.5, 8.0, or 7.0, are fully supported by System Recovery 2013 and can be recovered without issues. 13. How many systems with System Recovery installed on them can be managed by a single System Recovery Management Solution server? The Recovery Management Solution enables centralized management of System Recovery clients. It simplifies the infrastructure and operational management aspects of a large System Recovery environment saving administrators’ time and lowering overall cost of ownership. With the System Recovery Management solution, you can manage up to 5,000 System Recovery clients (any mix of Server Edition, Small Business Server Edition, Desktop Edition, or Linux Edition) from a single instance of System Recovery Management Solution. 14. What software encryption levels are offered in System Recovery 2013? • Advanced Encryption Standards (AES) 128-bit, 192-bit, and 256-bit encryption 15. What third-party encryption formats are supported in System Recovery 2013? • Microsoft BitLocker™ • Symantec™ Endpoint Encryption 3 FAQ: Data Protection Symantec™ System Recovery 2013 16. What platforms does System Recovery 2013 support? Windows Virtual Linux • • • • • • • • • • • • • • • • • • Windows® 8 Windows® Server 2012 Windows® Server 2008, including SP2 and R2 Windows® Small Business Server 2003 and 2008, including SP2, R2 and SBS 2011 Windows® Server 2003 family including SP2 and R2 Windows® Storage Server 203 (SP1) Windows® Vista Ultimate, Business, and Enterprise Windows® XP Professional / Home and Media Center Windows® 7 ulitmate, Enterprise, and Professional • • • VMware vSphere™ 5, 4.1 VMware ESXi™ 3.5 and 4.0 VMware® ESK 3.0, 3.5 and 4.0 VMware® Server 1.0 and 2.0 VMware® Workstation 4, 5, 6, and 7 Microsoft Hyper-V® 1.0 and Hyper-V Server 2008 R2 Microsoft® Virtual Server 2005 R2 and later Citrix XenServer™ 5.0 through 5.6 SUSE Linux® Enterprise Server 10 including SP1, SP2, SP3 SUSE Linux® Enterprise Server 11 including SP1 Red Hat® Enterprise Linux, 5.0, 5.1, 5.2, 5.3, 5.4 and 5.5 Red Hat® Enterprise Linux, 6.0 Note: SUSE Linux Enterprise Desktop and Red Hat Enterprise Linux Desktop are not supported. For the latest hardware and software compatibility fact sheets, please visit: www.symantecsystemrecovery.com/compatibility 17. Where can I download free 60 day trialware? For free 60 day trialware, please visit: www.symantecsystemrecovery.com/tryssr 18. Where can I find more information on System Recovery? Visit: www.symantecsystemrecovery.com for more information today! More Information Visit our website www.symantecsystemrecovery.com To speak with a Product Specialist in the U.S. Call toll-free 1 (800) 745 6054 To speak with a Product Specialist outside the U.S. For specific country offices and contact numbers, please visit our website. About Symantec Symantec protects the world's information and is the global leader in security, backup, and availability solutions. Our innovative products and services protect people and information in any environment—from the smallest mobile device to the enterprise data center to cloud-based systems. Our industry-leading expertise in protecting data, identities, and interactions gives our customers confidence in a connected world. More information is available at http://www.symantec.com or by connecting with Symantec at go.symantec.com/socialmedia. Symantec World Headquarters 350 Ellis St. | Mountain View, CA 94043 USA +1 (650) 527 8000 | www.symantec.com 4 FAQ: Data Protection Symantec™ System Recovery 2013 Disclaimer: Any forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change. Any future release of the product or planned modifications to product capability, functionality, or feature are subject to ongoing evaluation by Symantec, and may or may not be implemented and should not be considered firm commitments by Symantec and should not be relied upon in making purchasing decisions. Copyright © 2012 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. Symantec helps organizations secure and manage their information-driven world with data backup and recovery software. 5 21178475-1 11/12