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How to perform a local installation of the Backup Exec Remote Agent for Windows Serv... Page 1 of 4
Document ID: 258982
http://support.veritas.com/docs/258982
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How to perform a local installation of the Backup Exec Remote Agent for Windows
Servers or the Advanced Open File Option
The preferred method of performing a local install of the Backup Exec (tm) Remote Agent
for Windows Servers (RAWS) or the Advanced Open File Option (AOFO) on a remote
server, is to copy the remote agent installation folder RANT32/RAWS32(in 11d) from the
media server to the remote server, and then run one of the pre-configured setup
command files (setupaa.cmd or setupaofo.cmd) from the remote server's command
prompt.
To perform a local install of the RAWS or AOFO on a remote Windows server, follow the
instructions given below:
1. If Backup Exec 8.x for Windows NT or Windows 2000 version, or an earlier version of
the Open File Option (OFO) or the Remote Agent is installed on the remote server,
uninstall the OFO and the remote agent through Add/Remove Programs, and then
reboot the server
2. Copy the entire RANT32/RAWS32(in 11d) and MSXML folders from the Backup Exec
media server's installation folder to the root of the C drive on the remote server.
Note: If the MSXML folder is not copied with the RANT32/RAWS32 (in 11d) folder, RAWS
and AOFO fail to install, and the bkupinst log reports the error "Backup exec cannot find
the msxml folder".
Note: The default path to the RANT32/RAWS32 (in 11d) folder is C:\Program
Files\Veritas\Backup Exec\NT\Agents\RANT32/C:\Program Files\Symantec\Backup
Exec\NT\Agents\RAWS32(in 11d) (Figure 1); this can be changed during the installation
of Backup Exec for Windows Servers.
Figure 1
3. On the remote server, go to the command prompt, (click Start | Run, type cmd, and
then click OK), and type the following commands:
a. C:\>cd RANT32/RAWS32(11d) (to change to the RANT32/RAWS32(11d)
directory)
b. C:\RANT32/RAWS32(11d)\>setupaa.cmd (to install the RAWS only)
c. C:\RANT32/RAWS32(11d)\>setupaofo.cmd (to install the AOFO and the RAWS
together) (Figure 2)
Figure 2
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Note: If setupaofo.cmd is run to install the AOFO, the server must be rebooted to
initialize the AOFO driver.
4. Verify that RAWS was installed as follows:
a. Go to Start | Programs | Administrative Tools | Services
b. Locate the Backup Exec Remote Agent for Windows Servers service.
c. Verify the service is present and in a "started" state.
5. Verify that AOFO is started:
For Windows 2000:
a. Open Computer Management
b. Click System Tools | System Information | Software Environment | Drivers.
c. Click any driver listed in the right pane, press the "V" key, then look for the driver
vsp.sys, which is the Volume Snapshot Provider Kernel Driver. This should be started
(Figure 3).
Figure 3
For Windows 2003:
a. Go to Start | Help and Support | Tools | Advanced System Information | View Detailed
System Information | Software Environment | System Drivers.
b. Verify vsp.sys is listed and started.
To add RAWS to the exception list in a firewall setup refer the document 269701 in the
Related Documents section.
240971: "The resource could not be backed up because an error..." (a000846b HEX or
e000846b HEX) or "Media servers cannot completely protect remote Windowsbased..." (a000847d HEX or e000847d HEX) when backing up a remote computer
http://support.veritas.com/docs/240971
253058: How to install the Backup Exec 9.x Remote Agent for Windows Servers
http://support.veritas.com/docs/253058
253620: How to install and uninstall the Advanced Open File Option to remote Windows
servers from the command prompt
http://support.veritas.com/docs/253620
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255826: When attempting a push install of the Remote Agent for Windows Servers in
Backup Exec 9.x and 10.x for Windows Servers to a workstation or server, the error
message ''Attempting to connect to \\Server failed with the following error "The RPC
server is unavailable"" is returned and the Backup Exec Remote Agent service is not
installed.
http://support.veritas.com/docs/255826
269175: Troubleshooting Backup Exec 10.x for Windows Servers Installations
http://support.veritas.com/docs/269175
269426: While doing a remote Intelligent Disaster Recovery (IDR), the message: "There
was an error installing RAWS. Please examine Bedrwiz.log for details" appears on the
remote machine that is being recovered.
http://support.veritas.com/docs/269426
269701: Backup or restore operations may fail with "0xa000848c - Unable to attach to one
of the drives." and "Unable to attach to \\SERVER" after Service Pack 2 has been applied
to a Windows XP system.
http://support.veritas.com/docs/269701
275054: Backup Exec Remote Agent for Windows Servers service fails to start, with the
error: "Error 3: The system cannot find the path specified."
http://support.veritas.com/docs/275054
237500: General requirements for backing up remote Windows NT and Windows
2000/2003 servers and workstations using Backup Exec 9.x and 10.x for Windows
Servers
http://support.veritas.com/docs/237500
Products Applied:
Backup Exec for Windows Servers 10.0,
10.0 5520, 10d (10.1), 11d (11.0), 9.0, 9.0
4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454
SP1, 9.1, 9.1 4691, 9.1 4691 SP1
Last Updated: September 27 2007 11:28 AM
GMT
Expires on: 09-26-2008
Subscribe to this document
Subjects:
Backup Exec for Windows Servers
Application: Agent Support, How To, Installation, Open File Option, Remote Agent For
Nt
Open File Option: Install
Priority: 02, 04
Remote Agent For Windows Servers: Install
Languages:
English (US)
Operating Systems:
Windows 2000
Advanced Server, Advanced Server SP1, Advanced Server SP2,
Advanced Server SP3, Advanced Server Windows Powered, Advanced
Server Windows Powered SP1, Advanced Server Windows Powered SP2,
Datacenter Server, Datacenter Server SP1, Datacenter Server SP2,
Datacenter Server SP3, Professional, Professional SP1, Professional SP2,
Professional SP3, Server, Server SP1, Server SP2, Server SP3, Server
Windows Powered, Server Windows Powered SP1, Server Windows
Powered SP2
Windows NT
4.0 Server SP6a, 4.0 Workstation SP6a
Windows XP
Pro 5.1, Pro 5.1 SP1
Windows Server 2003
DataCenter, Enterprise Server, Standard Server, Web Server
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