How to perform a local installation of the Backup Exec Remote Agent for Windows Serv... Page 1 of 4 Document ID: 258982 http://support.veritas.com/docs/258982 E-Mail this document to a colleague How to perform a local installation of the Backup Exec Remote Agent for Windows Servers or the Advanced Open File Option The preferred method of performing a local install of the Backup Exec (tm) Remote Agent for Windows Servers (RAWS) or the Advanced Open File Option (AOFO) on a remote server, is to copy the remote agent installation folder RANT32/RAWS32(in 11d) from the media server to the remote server, and then run one of the pre-configured setup command files (setupaa.cmd or setupaofo.cmd) from the remote server's command prompt. To perform a local install of the RAWS or AOFO on a remote Windows server, follow the instructions given below: 1. If Backup Exec 8.x for Windows NT or Windows 2000 version, or an earlier version of the Open File Option (OFO) or the Remote Agent is installed on the remote server, uninstall the OFO and the remote agent through Add/Remove Programs, and then reboot the server 2. Copy the entire RANT32/RAWS32(in 11d) and MSXML folders from the Backup Exec media server's installation folder to the root of the C drive on the remote server. Note: If the MSXML folder is not copied with the RANT32/RAWS32 (in 11d) folder, RAWS and AOFO fail to install, and the bkupinst log reports the error "Backup exec cannot find the msxml folder". Note: The default path to the RANT32/RAWS32 (in 11d) folder is C:\Program Files\Veritas\Backup Exec\NT\Agents\RANT32/C:\Program Files\Symantec\Backup Exec\NT\Agents\RAWS32(in 11d) (Figure 1); this can be changed during the installation of Backup Exec for Windows Servers. Figure 1 3. On the remote server, go to the command prompt, (click Start | Run, type cmd, and then click OK), and type the following commands: a. C:\>cd RANT32/RAWS32(11d) (to change to the RANT32/RAWS32(11d) directory) b. C:\RANT32/RAWS32(11d)\>setupaa.cmd (to install the RAWS only) c. C:\RANT32/RAWS32(11d)\>setupaofo.cmd (to install the AOFO and the RAWS together) (Figure 2) Figure 2 http://seer.entsupport.symantec.com/docs/258982.htm 16.02.2008 How to perform a local installation of the Backup Exec Remote Agent for Windows Serv... Page 2 of 4 Note: If setupaofo.cmd is run to install the AOFO, the server must be rebooted to initialize the AOFO driver. 4. Verify that RAWS was installed as follows: a. Go to Start | Programs | Administrative Tools | Services b. Locate the Backup Exec Remote Agent for Windows Servers service. c. Verify the service is present and in a "started" state. 5. Verify that AOFO is started: For Windows 2000: a. Open Computer Management b. Click System Tools | System Information | Software Environment | Drivers. c. Click any driver listed in the right pane, press the "V" key, then look for the driver vsp.sys, which is the Volume Snapshot Provider Kernel Driver. This should be started (Figure 3). Figure 3 For Windows 2003: a. Go to Start | Help and Support | Tools | Advanced System Information | View Detailed System Information | Software Environment | System Drivers. b. Verify vsp.sys is listed and started. To add RAWS to the exception list in a firewall setup refer the document 269701 in the Related Documents section. 240971: "The resource could not be backed up because an error..." (a000846b HEX or e000846b HEX) or "Media servers cannot completely protect remote Windowsbased..." (a000847d HEX or e000847d HEX) when backing up a remote computer http://support.veritas.com/docs/240971 253058: How to install the Backup Exec 9.x Remote Agent for Windows Servers http://support.veritas.com/docs/253058 253620: How to install and uninstall the Advanced Open File Option to remote Windows servers from the command prompt http://support.veritas.com/docs/253620 http://seer.entsupport.symantec.com/docs/258982.htm 16.02.2008 How to perform a local installation of the Backup Exec Remote Agent for Windows Serv... Page 3 of 4 255826: When attempting a push install of the Remote Agent for Windows Servers in Backup Exec 9.x and 10.x for Windows Servers to a workstation or server, the error message ''Attempting to connect to \\Server failed with the following error "The RPC server is unavailable"" is returned and the Backup Exec Remote Agent service is not installed. http://support.veritas.com/docs/255826 269175: Troubleshooting Backup Exec 10.x for Windows Servers Installations http://support.veritas.com/docs/269175 269426: While doing a remote Intelligent Disaster Recovery (IDR), the message: "There was an error installing RAWS. Please examine Bedrwiz.log for details" appears on the remote machine that is being recovered. http://support.veritas.com/docs/269426 269701: Backup or restore operations may fail with "0xa000848c - Unable to attach to one of the drives." and "Unable to attach to \\SERVER" after Service Pack 2 has been applied to a Windows XP system. http://support.veritas.com/docs/269701 275054: Backup Exec Remote Agent for Windows Servers service fails to start, with the error: "Error 3: The system cannot find the path specified." http://support.veritas.com/docs/275054 237500: General requirements for backing up remote Windows NT and Windows 2000/2003 servers and workstations using Backup Exec 9.x and 10.x for Windows Servers http://support.veritas.com/docs/237500 Products Applied: Backup Exec for Windows Servers 10.0, 10.0 5520, 10d (10.1), 11d (11.0), 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1 Last Updated: September 27 2007 11:28 AM GMT Expires on: 09-26-2008 Subscribe to this document Subjects: Backup Exec for Windows Servers Application: Agent Support, How To, Installation, Open File Option, Remote Agent For Nt Open File Option: Install Priority: 02, 04 Remote Agent For Windows Servers: Install Languages: English (US) Operating Systems: Windows 2000 Advanced Server, Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server Windows Powered, Advanced Server Windows Powered SP1, Advanced Server Windows Powered SP2, Datacenter Server, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Professional, Professional SP1, Professional SP2, Professional SP3, Server, Server SP1, Server SP2, Server SP3, Server Windows Powered, Server Windows Powered SP1, Server Windows Powered SP2 Windows NT 4.0 Server SP6a, 4.0 Workstation SP6a Windows XP Pro 5.1, Pro 5.1 SP1 Windows Server 2003 DataCenter, Enterprise Server, Standard Server, Web Server http://seer.entsupport.symantec.com/docs/258982.htm 16.02.2008 How to perform a local installation of the Backup Exec Remote Agent for Windows Serv... Page 4 of 4 Symantec World Headquarters: 20330 Stevens Creek Blvd. Cupertino, CA 95014 World Wide Web: http://www.symantec.com, Tech Support Web: http://entsupport.symantec.com, E-Mail Support: http://seer.entsupport.symantec.com/email_forms, FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com THE INFORMATION PROVIDED IN THE SYMANTEC SOFTWARE KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SYMANTEC SOFTWARE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SYMANTEC SOFTWARE OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES,EVEN IF SYMANTEC SOFTWARE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. http://seer.entsupport.symantec.com/docs/258982.htm 16.02.2008