How important it is for you to 1. Know how your customers perceive your products? 2. Know your customers? 3. Be able to reward, retain and increase your customer’s share of wallet? 1 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net 2 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Loyalty scheme Without a card 3 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Process 4 Promo campaign Online RZ back office Spread the word about the reward scheme Customers login and register their product Points management and reward mailing 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Promo campaign Online Back office Attractive and easy to understand reward scheme. e.g. “With every 20 points in Brand A get a €5 voucher redeemable in Marks & Spencer” Effective advertising campaign to spread the word 5 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Promo campaign Online Back office Welcome, Login/ Registration New Registration Code entry New or repeat customer? Full size questionnaire completion* Repeat Login Code entry Short questionnaire completion* Thank you and confirmation email sent 6 *Can also include one open ended question 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Promo campaign Online Back office Calculates and manages customer points Did the customer reach the target points every month? Yes System emails, mails or texts personalized reward voucher and deducts points No System emails or texts customer points balance every month and reminds reward System sends the manufacturer the transactions of the month 7 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Promo Campaign Data Collection RZ Back office Multiple and product specific target groups and points multipliers supported Target group A Target group B Target group C X 2 points X 3 points X 4 points Incentivize specific customers to increase their points if they buy specific products in specific periods 8 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Take action with your loyalty scheme data using the CRM analytics included 9 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Sales Analysis & customer segmentation 10 Dynamic target group creation 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net Direct marketing campaign CRM analytics part of the package Inlow/lapsed customers trend Sales snapshot RFM customer segmentation Best customer assessment 11 8 Vassiliou Voulgaroktonou St., Nicosia 1010, Cyprus | Tel.: +357 22861836 | www.retailzoom.net
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