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WCQI2015
TRANSFORMING THE WORLD
THROUGH INNOVATION,
INSPIRATION, AND LEADERSHIP
2015 WORLD CONFERENCE ON QUALITY AND IMPROVEMENT
May 4 – 6, 2015 | Nashville, TN
ON-SITE PROGRAM
Session Presentations
Click the Conference Presentations
button at asq.org/wcqi. You can also
preview the session presentations on the
World Conference mobile application.
Visit the App Store or Google Play on
your mobile device and search for ASQ
Conferences to download with Event
Code WCQI2015.
asq.org/wcqi
The Global Voice of Quality
TM
LETTER FROM THE BOARD
Welcome fellow quality professionals to Music City, where we present to
you the 69th Annual World Conference on Quality and Improvement! Our
theme this year is Transforming the World Through Innovation, Inspiration, and
Leadership. In addition, this year’s conference will also focus on risk and
change as well as the practical application and future of quality.
We have a lot of exciting things in store for this year’s conference and plan
to start things off right away with excitement and energy. Again this year,
we have our conference app that can be downloaded to your smartphone
to help you keep track of sessions, navigate the hotel, and receive updates
and messages on various conference events. We have a fantastic opening session planned for
Monday morning followed by our conference kick-off networking event.
I encourage you to take advantage of this time to meet other conference participants, connect with
old acquaintances, and visit with our exhibitors and sponsors. Throughout these three days you’ll
have access to more than 100 concurrent sessions that will be held in various formats and led by
industry experts from around the world. One of the more innovative session formats we have can
be found in our flip sessions. This format allows you to view content online prior to the session, so
that your time spent in the session can be dedicated to a more hands-on, engaging approach. In
addition to these, you’ll also have access to “After 5” sessions that offer content for everyday life
as well as everyday work. This year’s keynote speaker panel represents some of the best in their
respective fields, and the quality impact sessions provide real-world case studies demonstrating the
true effect that quality can have. If you’re looking for real practical takeaways from groups that
have not only applied quality principles but have also seen results, these sessions are for you. I
encourage you to attend as many of these sessions as you can.
Tuesday will bring us a day chock-full of learning opportunities, with a couple of highlights that are
important to point out. In the afternoon we have the Exhibit Hall Extravaganza, where we invite
you to join us from 2:15 p.m. – 3:45 p.m. and close the exhibit hall with a bang. There will be
games, prizes, giveaways, and video footage of the conference to share. We hope you can join
us for an opportunity to visit our exhibitors one last time, make final purchases from the bookstore,
and connect and share with your fellow conference delegates. On Tuesday evening we will again
be hosting our closing networking reception. This is a great opportunity to relax, connect with
those you’ve met at the conference, and reconnect with friends from past World Conferences in
an informal setting with camaraderie, food, and entertainment. We hope you will join us for this
fun-filled event.
The ASQ Conference Board, Technical Program Committee, Nashville Section Site Committee, and
ASQ staff have worked hard to bring you an outstanding program and want to make sure you
have a great conference experience.
Enjoy the conference!
Janet Raddatz
ASQ Conference Board Chair
2
TABLE OF CONTENTS
2
4
6
13
14
Letter From the Board
Mobile App Information
Conference Overview Theme and Focus Areas Session and Level Descriptions Program Details
Sunday
Monday
Tuesday
Wednesday
Keynote Speakers Networking and Special Events Exhibit Hall Information
Sponsors and Exhibitors ASQ Center and Bookstore
General Information
International Team Excellence Award Process/Quality Impact Sessions
Conference Acknowledgments Gaylord Opryland Resort & Convention Center Maps
Ryman Hall C1/C2/ASQ Center Map 15
16
33
48
54
57
59
60
75
76
78
79
82
86
Visit asq.org/standards
to learn more.
1.
STANDARDS
CENTRAL
2.
STANDARDS
CHANNEL
3.
STANDARDS
CONNECTION
Get Your ISO 9001 Standards
Questions Answered
The revised ISO 9001 standard will be published in fall of 2015.
Now, you can become a part of the Standards Connection
with ASQ! Get the latest news, updates, and videos
regarding standards at asq.org/standardsconnection.
TRAINING
CERTIFICATION
CONFERENCES
MEMBERSHIP
PUBLICATIONS
The Global Voice of Quality
TM
3
Download the 2015 World Conference on
1. Ways to Download the Mobile App
1. Scan this QR code with your mobile device
and download the app*. Open the app and
click on World Conference. Use Event Code
WCQI2015 to access all the information.
OR
2. Visit https://crowd.cc/s/53t2 on
your mobile device and download the app*. Open the app and
click on World Conference. Use Event Code WCQI2015 to
access all the information.
EVENT CODE:
WCQI2015
OR
3. Visit your mobile device app store and search for “ASQ
Conferences” and download the app*. Open the app and click on World
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* When you download the mobile app you may be prompted to enter your app store password.
2. Create Your Personal Profile
Once you download the app, you can create a personal profile.
Creating a profile will allow you to share information with other
attendees, take notes within the app, and more.
1. Click the “Log In” button at the top
right of your menu screen. (On some
devices, you many need to click the menu
button first.)
2. Create an account using your social
media accounts or click “Sign Up” to
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email address.
Quality and Improvement Mobile App
3. Explore the Mobile App
Stay INFORMED and
CONNECTED on all the activities
at the 2015 World Conference!
• View all session information and
customize your schedule with the
“My Schedule” feature.
• View session presentations and take notes.
• NEW FEATURE! Message with other
attendees and share information or events
going on at the conference.
• Use the interactive map to see where
sessions, events, and exhibitors are located.
Even see the hot spots in Nashville!
• Get important updates as they happen.
Download the
app today!
MONDAY, MAY 4
8:00 a.m. – 9:45 a.m.
Welcome and Keynote Speaker
SHAWN ACHOR, New York Times Best-Selling
Author and Researcher on Positive Psychology
Location: Delta Ballroom A
10:00 a.m. – 10:45 a.m.
Book Signing With Shawn Achor
Location: Ryman Hall C2
9:00 a.m. – 5:00 p.m.
Exhibit Hall Open
Location: Ryman Hall C1/C2
10:00 a.m. – 10:30 a.m.
LinkedIn: The Whys and Hows
Location: Delta Ballroom C
11:15 a.m. – 12:15 p.m.
Lunch in Exhibit Hall (Ticket Required)
Location: Ryman Hall C1/C2
12:15 p.m. – 1:15 p.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
BNY Mellon International Operations (India)
Private Limited, USTA, Pune, India
Location: Canal A
Altos Hornos de México, S. A. B. de C. V., GT
Innovadores AH5
Location: Canal B
Wipro, Wipro PEX
Location: Canal C
10:00 a.m. – 11:00 a.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
Haier, Optimizing R&D DIZUN Packaged
Air Conditioner
Location: Canal D
Shanghai Yanfeng Johnson Controls Seating Co.,
Ltd., Green Foam Team
Location: Canal A
Emirates Global Aluminium, EGA – Gross
Carbon Consumption Reduction Team
Location: Bayou D
Movistar – Telefónica de Argentina, You Can Do It!
Location: Canal B
12:15 p.m. – 1:15 p.m.
Concurrent Sessions
Humana Pharmacy Solutions, Process Engineering
Location: Canal C
M01: Crayola: Improving Inventory With
DoE and Simulation
Sponsored by Minitab
Location: Ryman Ballroom F
Tata Communications, Q2C Team
Location: Canal D
Genpact, Paid on Time Task Force
Location: Bayou D
10:00 a.m. – 11:15 a.m.
Conference Kickoff With Sponsors and Exhibitors
Location: Ryman Hall C1/C2
10:15 a.m. – 10:45 a.m.
Product Demos
Minitab Inc. (Ryman Ballroom AB)
MasterControl Inc. (Ryman Ballroom DE)
Sparta Systems Inc. (Ryman Ballroom C)
11:00 a.m. – 11:30 a.m.
Product Demos
EtQ Inc. (Ryman Ballroom DE)
Intelex Technologies (Ryman Ballroom C)
Minitab Inc. (Ryman Ballroom AB)
Prosci (Ryman Ballroom F)
6
M02: Global Standards for World-Class
Innovation Management
Location: Ryman Studios ABC
M03: Maybe at Risk, but Not in Peril: Lean
Risk Management
Location: Governor’s Ballroom B
M04: Creating and Sustaining
High-Performance Organizations
Location: Delta Ballroom B
M05: Coaching Network: Master Black Belt
Civic Partnership
Location: Ryman Ballroom C
M06: Innovation Circuits: Fostering Creativity
and Innovation
Location: Ryman Ballroom AB
M07: Six Sigma Analysis of Daily
Cycling Commute
Location: Ryman Studio L
M08: Enrich Suppliers’ Behavior With Just
a Few Carrots
Location: Ryman Ballroom DE
MONDAY, MAY 4
(CONTINUED)
M09: ISO 9001:2015: Going Beyond Quality
Location: Delta Ballroom C
M10: FMEA 3.0: A Progressive and
Collaborative Approach
Location: Delta Ballroom D
12:15 p.m. – 2:30 p.m.
Workshops
M11: Lose the Carrot and Stick:
Substitute Leadership
Location: Governor’s Ballroom C
M12: CISR: Continual Improvement for
Social Responsibility
Location: Ryman Studios MNO
M13: A Voice of the Customer System to Drive
Customer Experience
Location: Governor’s Ballroom D
M14: Burn the Popcorn
Location: Ryman Studios PQR
1:30 p.m. – 2:30 p.m.
Concurrent Sessions
M15: Using the Kano Model to Analyze Your
Survey Data
Location: Ryman Ballroom DE
M23: The Evolution of a Quality
Management System
Location: Delta Ballroom D
M24: Population Health Management
Location: Ryman Ballroom C
1:30 p.m. – 2:30 p.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
Haier, Household Refrigerator Glass-Door
Seam Solution
Location: Canal A
Firstsource Solutions Limited, Healthcare
Six Sigma Team
Location: Canal C
Fresnillo Plc., Minera Saucito
Location: Canal D
Wyndham Consumer Finance, Journey II
Location: Bayou D
2:30 p.m. – 3:00 p.m.
Networking and Refreshment Break With
Sponsors and Exhibitors
Location: Ryman Hall C1/C2
M16: The Expanding Role of Risk Management
in Compliance
Sponsored by EtQ
Location: Ryman Ballroom AB
3:00 p.m. – 4:00 p.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
M17: Metrics for Management
Location: Delta Ballroom B
ALCOA – Power and Propulsion, APP Process
Management Team
Location: Canal A
M18: Transaction Checking: Quality Control
or a Safety Net?
Location: Ryman Studio L
Genpact, Genpact Corp. IT Quality Team
Location: Canal B
M19: Increase Joy, Get Results From Your People
and Processes
Location: Delta Ballroom C
Shanghai Volkswagen, Improvement of
Bolt-Tightening Process
Location: Canal C
FLIP SESSION
M20: Making Quality Personal
Location: Ryman Studios ABC
Mallinckrodt Pharmaceuticals, Team Hobart
Location: Canal D
M21: Gauging Gage: Master Your
Measurement System
Location: Governor’s Ballroom B
M22: Applications of DFSS in the Aviation,
Medical, and Military Sectors
Location: Ryman Ballroom F
Samarco Mining S/A, Process Improvement Team
Location: Bayou D
3:00 p.m. – 4:00 p.m.
Concurrent Sessions
M25: Enabling Service Processes to Perform
Near 100%
Location: Governor’s Ballroom C
7
MONDAY, MAY 4
(CONTINUED)
M26: Errorproofing: Quality in the
Transactional Sector
Location: Ryman Studios MNO
M28: The Marriage of a FMEA and Control Plan:
A Dynamic Control Plan
Location: Delta Ballroom B
4:15 p.m. – 5:15 p.m.
Keynote Speaker
DR. JOANN STERNKE, Superintendent, Pewaukee
School District
Location: Delta Ballroom A
M29: Building a House of Quality One Brick
at a Time
Location: Governor’s Ballroom B
5:30 p.m. – 6:45 p.m.
“After 5” Sessions
Sponsored by Quality Council of Indiana
M30: Dodging Bullets: Missing the Signs of a
Coming Bad Event
Location: Delta Ballroom D
AF01: Juggling for Creativity, Fitness,
and Teamwork
Location: Delta Ballroom D
M31: Binary Logistic Regression: DMAIC and
DFSS Application
Location: Ryman Ballroom C
AF02: MacGyver Innovation: Use What You Have!
Location: Governor’s Ballroom C
M32: Increasing Supply Chain Reliability:
Shifting Paradigms
Location: Governor’s Ballroom D
M33: Develop and Manage Your Personal Brand
With Quality Tools
Location: Ryman Studios PQR
M34: The Enterprise Model: Quality Planning
for Excellence
Location: Ryman Ballroom AB
M35: Case Studies in Continuous Quality
Improvement
Location: Delta Ballroom C
M36: Economic Criteria to Enhance Measuring
System Analysis
Location: Ryman Studios ABC
M37: Infusing Lean Methodology Into
the Fire Service
Location: Ryman Ballroom F
M38: Customer Listening: Quality Function
Deployment and Statistical Engineering
Location: Ryman Ballroom DE
8
AF03: Triumphant! YQP Executive Presence and
Live Networking
Location: Ryman Studios MNO
AF04: Meditation Deathmatch: Exploring
Paradigms and Culture
Location: Governor’s Ballroom D
AF05: Music Outside the Box
Location: Delta Ballroom C
AF06: Winning Trust Online
Location: Ryman Studios PQR
6:00 p.m. – 11:00 p.m.
Complimentary Shuttle to Downtown Nashville
Sponsored by Nashville Music City
Location: Delta Portico
TUESDAY, MAY 5
8:00 a.m. – 9:00 a.m.
Keynote Speaker
MARGARET HEFFERNAN, Entrepreneur, Chief
Executive, and Author
Location: Delta Ballroom A
9:00 a.m. – 9:45 a.m.
Book Signing With Margaret Heffernan
Location: Ryman Hall C2
9:00 a.m. – 4:00 p.m.
Exhibit Hall Open
Location: Ryman Hall C1/C2
9:15 a.m. – 10:15 a.m.
Concurrent Sessions
T01: Profound Statistical Concepts Theory
Meets Reality
Location: Ryman Ballroom AB
9:15 a.m. – 10:15 a.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
Movistar – Telefónica de Argentina, Weaving a
Quality Network
Location: Canal A
Ministry of Defence, Singapore, STRYKER
Location: Canal B
Colorado Department of Transportation, CDOT
Highway Access Permitting Process
Improvement Project
Location: Canal C
Haier, Improving Electronic Control System
Location: Canal D
Mallinckrodt Pharmaceuticals, Team Mallinckrodt
Location: Bayou D
T02: Leveraging Innovation and the Wisdom
of Crowds
Location: Ryman Ballroom DE
9:15 a.m. – 11:45 a.m.
Workshops
T03: Corralling Stallions: Quality in
Software Development
Location: Ryman Ballroom F
T11: Understanding Variation in Subjective
Measuring Systems
Location: Ryman Studios PQR
T04: Advanced Interviewing Techniques for Audits
Location: Delta Ballroom C
T12: The Leader’s Guide to Cultural Transformation
Location: Governor’s Ballroom C
FLIP SESSION
T05: Instant Connection
Location: Ryman Studios ABC
T13: Lean Design Kaizen: Changing the Design/
Innovation Paradigm
Location: Ryman Studios MNO
T06: The Clash of Quality and
Big Data Philosophies
Location: Governor’s Ballroom B
T14: Decision Theory: Better Results From
Better Decisions
Location: Governor’s Ballroom D
T07: I Really Would Rather Not Randomize
My Experiment!
Location: Ryman Studio L
T08: Supplier Quality Management:
A Complete Approach
Location: Delta Ballroom B
10:15 a.m. – 10:45 a.m.
Networking and Refreshment Break With
Sponsors and Exhibitors
Location: Ryman Hall C1/C2
T09: Culture of Quality: The Key to Sustainability
Location: Ryman Ballroom C
T10: The Full Scope of the Quality Function
Location: Delta Ballroom D
9
TUESDAY, MAY 5
(CONTINUED)
10:45 a.m. – 11:45 a.m.
Concurrent Sessions
T15: Emotional Intelligence in Quality Management
Location: Delta Ballroom C
T17: Risk Management and Cheese
Location: Delta Ballroom D
T18: Shipment Accuracy Improvement
in a High-Volume Factory
Location: Ryman Ballroom F
T19: Org Strategy Cascaded From Boardroom
to Frontline in 3 Weeks
Location: Ryman Ballroom AB
T20: Systematic Innovation: Beyond the Basics
Location: Ryman Ballroom DE
FLIP SESSION
T21: Apply Tools of Modular Kaizen
to Daily Processes
Location: Ryman Studios ABC
T22: Exploring the New IEEE 730 Standard for
SQA Processes
Location: Ryman Ballroom C
11:45 a.m. – 12:45 p.m.
Lunch in Exhibit Hall (Ticket Required)
Location: Ryman Hall C1/C2
12:30 p.m. – 1:00 p.m.
Product Demo
Knoah Solutions (Ryman Ballroom AB)
12:45 p.m. – 1:15 p.m.
LinkedIn: The Whys and Hows
Location: Delta Ballroom C
1:15 p.m. – 2:15 p.m.
Keynote Speaker
CHARLES BEST, Founder and CEO,
DonorsChoose.org
Location: Delta Ballroom A
2:15 p.m. – 3:45 p.m.
Exhibit Hall Extravaganza
Location: Ryman Hall C1/C2
T23: The Future of the Quality Function
Location: Delta Ballroom B
2:45 p.m. – 3:45 p.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
T24: Getting the Business to Act
on Quality Initiatives
Location: Governor’s Ballroom B
National University of Singapore, Office of
Human Resources, OHR Shared Services
Location: Canal A
10:45 a.m. – 11:45 a.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
Haier, Decelerating Clutch Improvement Team
Location: Canal A
Sime Darby Biodiesel Sdn Bhd, Panthera Tigris
Location: Canal B
Genpact, Beyond Paper, Old Habits, and Silos
Location: Canal C
BNY Mellon International Operations (India) Private
Limited, GAMO, Pune, India
Location: Canal D
ADTRAN, Inc., Aging Components in Inventory
Process Improvement Team
Location: Bayou D
10
Emirates Global Aluminium, EGA – Anode
Problems Reduction Team
Location: Canal B
Karlskoga Hospital, Team Moving
and Handling Knowledge
Location: Canal C
Haier, Structure Optimization Team
Location: Canal D
Northrop Grumman Corporation, F/A18
Program, Reducing FO Near-Miss Escapes
Location: Bayou D
TUESDAY, MAY 5
(CONTINUED)
4:00 p.m. – 5:00 p.m.
Concurrent Sessions
T25: Maximizing Provider Potential
Location: Ryman Ballroom F
T26: Growing Organizational Innovation:
Plant the Seeds!
Location: Governor’s Ballroom D
4:00 p.m. – 5:00 p.m.
Quality Impact Sessions/Live Team Case Studies
Sponsored by Minitab Inc.
Minera Fresnillo, Planta de Beneficio
Location: Canal B
Civil Aviation Authority of Singapore, Safe Skies
Location: Canal C
T28: Engineering Quality: Cost to Value
Location: Ryman Ballroom DE
Haier, Washing Machine Noise Reduction
Location: Canal D
T29: Turning on the Light Bulb About Quality
Location: Delta Ballroom C
Max Life Insurance Company Limited, Addressing
Max Life’s Top 5 Customer Issues
Location: Bayou D
T30: A More Profitable Hospital in 5 Days
Location: Ryman Ballroom C
T31: Are You Forecasting What’s Predictable
or Unpredictable?
Location: Ryman Studios MNO
7:00 p.m. – 9:30 p.m.
Networking Reception (Ticket Required)
Location: Delta Island
FLIP SESSION
T32: Root Cause Analysis: Train the Trainer
Location: Governor’s Ballroom C
T33: Revolutionizing Quality Standards
in Manufacturing
Location: Delta Ballroom D
T34: FMEA as a Tool for Risk Management
in Construction Projects
Location: Ryman Studios PQR
T35: Square Peg in a Round Hole: Customized
Lean Implementation
Location: Ryman Ballroom AB
T36: ISO 9001/14001 Revision for Integrated
Management System
Location: Governor’s Ballroom B
T37: Empirical Root Cause Analysis
Location: Delta Ballroom B
T38: Systems Engineering, Quality, and Testing
Location: Ryman Studios ABC
11
WEDNESDAY, MAY 6
8:00 a.m. – 9:00 a.m.
Concurrent Sessions
9:15 a.m. – 10:15 a.m.
Concurrent Sessions
W01: Driving Profitability Through Leadership
Engagement in Kaizen
Location: Ryman Ballroom DE
W15: Enhancing Total Patient Experience (TPE)
in ERs
Location: Ryman Ballroom C
W02: Getting Started With Remote Auditing
Location: Delta Ballroom C
W16: Quality-Fitness Focused Innovation
Location: Ryman Studios ABC
W03: Small Business Challenge:
The ISO 9001:2015 Transition
Location: Delta Ballroom D
W17: Influence and Persuasion:
The Psychology of Culture Change
Location: Delta Ballroom C
W05: Creating and Sustaining a Culture
of Excellence Using the Baldrige Framework
Location: Governor’s Ballroom B
W18: Effective Medical Device Postmarket
Surveillance System
Location: Ryman Ballroom F
W06: Becoming an Innovative Leader
Location: Delta Ballroom B
W19: Recognition and Leadership Effects
on Lean Six Sigma Projects
Location: Ryman Studio L
W07: Implementing an Expanded Gage R&R
in Industrial Applications
Location: Ryman Ballroom AB
W08: Utilizing ISO 10377:2013 to Create
a Safer Bosch E-Bike
Location: Ryman Ballroom C
W09: Lean in State Transportation:
Faster, Better, Efficient
Location: Ryman Ballroom F
W10: Mercy Hospital Leans Into Labor
and Birth Improvements
Location: Ryman Studios ABC
8:00 a.m. – 10:15 a.m.
Workshops
W11: Be Creative in Quality Improvement
Location: Governor’s Ballroom C
W12: Sustaining Lean and Extending the
Quality Enterprise
Location: Governor’s Ballroom D
W13: Lean Thinking: Airplane Factory Simulation
Location: Ryman Studios PQR
W14: What Is This Thing Called Leadership?
Location: Ryman Studios MNO
12
W20: Performance vs. Compliance:
Always Bet on Performance
Location: Ryman Ballroom AB
W21: The Journey from Liable to Reliable
Location: Governor’s Ballroom B
W22: Managing Operational Excellence
Location: Delta Ballroom B
W23: Quality in the New Century: QA, Tech,
and the Role of Data
Location: Delta Ballroom D
W24: Quality Strategy Success Formula
for Capital Projects
Location: Ryman Ballroom DE
10:30 a.m. – Noon
Closing Session, International Team Excellence
Award Ceremony, and Keynote Speaker
ANALJIT SINGH, Founder Chairman,
Max India Limited
Location: Delta Ballroom A
THEME AND FOCUS AREAS
TRANSFORMING THE WORLD
Through Innovation, Inspiration, and Leadership
Whether under the title of quality or something else, all organizations use and
need quality. As competition and the complexity of the global market grow,
more and more organizations are embracing the need to think differently and
inspire their employees.
FOCUS AREAS
•Leadership
•Practical Application of Quality Tools,
Techniques, and Methodologies
• Risk and Change
• The Future of Quality
•Innovation
SPECIAL ATTENDEE OFFER:
SAVE 90
%
2015 WORLD CONFERENCE RECORDINGS
Make it easy to share your conference experience,
inspire others in your organization, and even learn
from the sessions you missed in Nashville, TN! Get full
access to the 2015 session recordings on your
computer, tablet, or mobile device.
• Continued access to session PDFs
• MP3 audio files of each session
• Synched audio and presentation slides
• MP4 videos* perfect for mobile and tablet viewing
• Access for five years
Purchase the recordings at the conference registration area or call
ASQ Customer Care at 800-248-1946 using promo code AQKFD24!
13
2015 PROGRAM
Some look to grow the number of tools and techniques at their disposal so that they may find the
solutions they seek. Others may search for implementation strategies that produce the best results.
Organizations that are most established in their journey have found ways to establish, transform,
and sustain work environments in which innovation is fostered, leadership is shared, and all
are aligned to a common vision. They have seen the results that these cultures produce and the
creativity they inspire. They have discovered the key to establishing a culture of quality.
SESSION AND LEVEL DESCRIPTIONS
LEVEL DESCRIPTIONS
B BASIC: Provides an introduction to a
subject, including practical and user-friendly
definitions of terms. The primary focus is to
bring an individual who may not be familiar
with the subject to a level of knowledge that
facilitates further learning.
2015 PROGRAM
I INTERMEDIATE: The participant should have
some degree of knowledge of the subject.
The intent is to build on an individual’s
knowledge of the subject to a point of
greater understanding.
A ADVANCED: Provides an in-depth and/or
up-to-date treatment of a subject. A strong
theoretical background and a working
knowledge of a subject are expected of
those who attend.
SESSION DESCRIPTIONS
CONCURRENT SESSION: These 60-minute
sessions are meant to present real applications,
results, and solutions based on quality principles
or theory that can be implemented immediately.
WORKSHOP: Workshops will lead participants
from an identified beginning point through
a logical and clearly identified end point
with the expansion of the related body of
knowledge and include hands-on learning
activities that demonstrate and reinforce the
concepts presented.
FLIP SESSION: Flip sessions are an interactive
session format designed to provide you with
a NEW method of learning. These sessions
are flipped and allow you to view the session
presentation online before the conference and
then do all the hands-on activities, exercises,
and Q&A during the conference session time
with the presenter.
“AFTER 5” SESSION: (Monday, 5:30 p.m.
– 6:45 p.m.): These exciting and innovative
sessions are less formal than concurrent
sessions and cover numerous topics that may
not relate directly to quality in the traditional
sense and include a social component, which
adds to the level of interaction between the
facilitator and the participants, as well as the
participants and their peers.
14
SUNDAY
MAY 3, 2015
10:00 a.m. – 3:00 p.m.
5:00 p.m. – 6:30 p.m.
ASQ Certification Exams
ASQ Annual Business Meeting and
Recognition of the 2015 Medalists and
Award Winners
Location: Gaylord Opryland
Resort & Convention Center
ASQ will administer 17 on-site certification
exams including the NEW Six Sigma
Yellow Belt.
The annual business meeting is a perfect
opportunity for you to hear about the State
of the Society, introduction of the ASQ board
members, as well as recognition of the 2015
medalists and award winners.
6:30 p.m. – 8:30 p.m.
Conference Opening Reception
(Exhibit Hall Open)
Location: Ryman Hall C1/C2
11:30 a.m. – 4:00 p.m.
Community Service Project
(Check-in at 11:30 a.m. Buses leave
at noon.)
The World Conference Opening Reception is
a truly memorable experience. Network with
colleagues, catch up with old friends, and
enjoy hors d’oeuvres and a cash bar as you
celebrate quality in the exhibit hall.
Location: Delta Portico
Let’s get to work and build a stronger
Nashville! ASQ is working with Hands On
Nashville to improve the facilities of SmithsonCraighead Academy, a free public charter
school operated by the nonprofit organization
Project Reflect. Volunteers will help with a
playground makeover, outdoor classroom/
garden enhancement projects, painting
projects, and more. Buses will transport
volunteers from the Gaylord Opryland Resort &
Convention Center to the school work site. All
volunteers will receive a boxed lunch, water,
and a free T-shirt on-site. Space is limited
to 100 participants. Register at asq.org/
wcqi/2015/community-service-project.aspx.
15
2015 PROGRAM
On-site registration for certification exams is
available Saturday, May 2, from 2:00 p.m.
– 5:00 p.m. in the registration area of the
Gaylord Opryland Resort & Convention
Center. There is no on-site registration for Lean
Certification, Certified Six Sigma Black Belt,
and Master Black Belt.
Location: Delta Ballroom A
MONDAY
MAY 4, 2015
8:00 a.m. – 9:45 a.m.
This project focused on improving the problem
of volatile organic compounds (VOCs) in
vehicle interiors. Utilizing DMAIC and TRIZ
methodologies, the team applied affinity
diagram, tree map, cause and effect matrix,
hypothesis test, DoE, and a number of other
valuable tools for root cause identification and
final improvement recommendations. As a
result, the team decreased the VOC emissions,
improved customer satisfaction, and sustained
the benefits.
Welcome and
Keynote Speaker
SHAWN ACHOR
2015 PROGRAM
New York Times Best-Selling
Author and Researcher on
Positive Psychology
Location: Delta
Ballroom A
SHAWN ACHOR
9:00 a.m. – 5:00 p.m.
Exhibit Hall Open
MOVISTAR - TELEFÓNICA
DE ARGENTINA
Location: Ryman Hall C1/C2
You Can Do It!
Argentina
10:00 a.m. – 10:30 a.m.
Location: Canal B
LinkedIn: The Whys and Hows
Presenter: ASQ Staff
Location: Delta Ballroom C
LinkedIn is the world’s largest professional
social networking site. Learn how you can
leverage LinkedIn for networking and boosting
knowledge of your field. Hear about best practices in setting up a profile, making connections, joining and starting groups, and more.
10:00 a.m. – 10:45 a.m.
Book Signing With Shawn Achor
Location: Ryman Hall C2
Sponsored by Minitab Inc.
SHANGHAI YANFENG JOHNSON
CONTROLS SEATING CO., LTD.
Green Foam Team
China
Location: Canal A
INTERMEDIATE
Process Engineering
Location: Canal C
QUALITY IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
B
HUMANA PHARMACY SOLUTIONS
United States
10:00 a.m. – 11:00 a.m.
16BASIC
This project focused on reducing customer
service requests to the back office. The team
aimed at a reduction to 5 percent, according
to benchmarking firm COPC. Using Six Sigma
methodology and tools the team decreased
back-end escalations from 12 percent to 5
percent. This was achieved by modifying
instructional customer services to solve
everything at first contact. The savings at the
end of the project was $23 million.
I
ADVANCED
Humana Pharmacy Solutions is rapidly
growing and is competing with ever-changing
markets by taking the company’s key values—
thrive together, rethink routine, and pioneer
simplicity—and incorporating them into the
process innovation strategy. As a result, within
2014, the organization saw a 42 percent
increase in productivity, driven by a reduction
in work through the exceptions process, and
decreasing no fills. This presentation will tell
that story.
A
Read session and level descriptions on page 14
MONDAY
MAY 4, 2015
TATA COMMUNICATIONS LTD.
11:15 a.m. – 12:15 p.m.
Tata Communications Q2C Team
Lunch (Ticket Required)
India
Location: Ryman Hall C1/C2
Location: Canal D
GENPACT
Paid on Time Task Force
Romania
Location: Bayou D
A major insurance company was facing
challenges in meeting its financial commitments
to its suppliers, thereby risking potential
negative impact on its image. This project
comprehensively analyzed the issue using
the DMAIC approach, leveraging tools like
fishbone, hypothesis testing, 5 Whys, and others
in order to implement sustainable solutions
that moved the percent paid on time invoices
from 38 percent to 70 percent in six months,
led to 5.4 million euro cost avoidance, and
significantly improved supplier satisfaction.
10:00 a.m. – 11:15 a.m.
Conference Kickoff With Sponsors
and Exhibitors
12:15 p.m. – 1:15 p.m.
CONCURRENT SESSIONS
I M01: Crayola: Improving Inventory
With DoE and Simulation
2015 PROGRAM
The team successfully transformed its orderto-bill process for Tata Communications Ltd.
(a leading multinational business-to-business
telecom service provider) using Lean Six Sigma
methodology, strong project management,
and effective change management across
organizational cross functions. The project
improved order-to-bill cycle time from 118 days
to 60 days in two years, enhancing revenue for
the financial year by $18 million per annum. It
also helped improve productivity of resources
and improve CSAT percentile.
Sponsored by Minitab Inc.
Presenters: Bonnie Hall, Crayola, Inc.
and Richard Titus, Titus Consulting and
Lehigh University
Location: Ryman Ballroom F
The Crayola Company manufactures 3 billion
crayons and 600 million markers per year at
its Easton, PA, facility, and the DMAIC and
A3 problem-solving methodologies are now
deeply imbedded in their operations culture.
Crayola began its Lean Six Sigma journey
in 2000 with the lean process improvement
program. Crayon inventory reduction is
currently the focus of a Black Belt project, with
several inventory management techniques
being measured and piloted to determine the
optimum solution. This project utilized design
of experiments (DoE) to determine the crayon
drying time to reduce work in process (WiP)
inventory levels. In addition, material variances
and inventory accuracy have been improved
via a Green Belt project, which improved
in-process crayon inventory accuracy. This
project measured in-process inventory levels,
determined the levels varied, and simulated
these new levels using Monte Carlo simulation,
which was later piloted and verified.
Focus Area: Leadership
Location: Ryman Hall C1/C2
BASIC
B
INTERMEDIATE
I
ADVANCED
A
17
2015 PROGRAM
MONDAY
MAY 4, 2015
I M02: Global Standards for WorldClass Innovation Management
A M04: Creating and Sustaining HighPerformance Organizations
Presenter: Kateri Brunell,
Banyan Innovation Management LLC
Presenter: Shane Yount, 1991
Location: Ryman Studios ABC
Attendees will discover everything from how
to define corporate direction and design for
leadership parameters, to the smartest ways
to create and maintain workplace behavioral
expectations. Additionally, the presenter offers
critical insight on hot-button topics like cultural
and generational diversity, communication
styles, and listening processes among
employees. This is an essential presentation
for executives who want to gain market share
and achieve dynamic success in today’s
marketplace.
Location: Delta Ballroom B
Innovation is rapidly becoming a core,
strategic activity led by a senior executive and
involving many parts of the organization. This
session will present innovation through the
frame of continuous value creation, arguing
for the importance of an organizationwide,
structured approach to continual growth and
prosperity, i.e., an innovation management
system. Attendees will be introduced to a new
global standard for innovation management
systems, with examples of the standard’s six
elements drawn from practices in leading
corporate innovators.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Focus Area: Innovation
BM
05: Coaching Network: Master Black
Belt Civic Partnership
Division: Innovation Division
BM
03: Maybe at Risk, but Not in Peril:
Lean Risk Management
Presenters: Steven Pollock,
Humana Inc., and Daro Mott,
Louisville Metro Government
Presenters: Lance Coleman,
The Tech Group, and Chris Hayes,
Impact Performance Solutions
Location: Ryman Ballroom C
Location: Governor’s Ballroom B
Organizational risk often hides in the “hidden
factory,” where waste is produced, while lean
processes are transparent and make it easier
to spot risk. Attendees will learn how lean tools
and methodologies can be used to eliminate
or mitigate both product and process risk.
This session will also show attendees how to
increase success in lean project selection and
implementation through the use of lean risk
management techniques.
Focus Area: Leadership
Focus Area: Risk and Change
Division: Team and Workplace
Excellence Division
Division: Lean Enterprise Division
18BASIC
B
INTERMEDIATE
I
The Office of Performance Improvement (OPI)
for Metro Government, Louisville, KY, and
Humana’s Quality Engineering Team have
been in a partnership since 2012 to create
a center of excellence within government.
A central strategy has been to develop quality
professionals within OPI through a Master
Black Belt program. This presentation will
describe Metro’s experience using the
coaching network. Attendees will walk
away with a very clear road map of how
to set up a coaching network.
ADVANCED
A
Read session and level descriptions on page 14.
MONDAY
MAY 4, 2015
I M08: Enrich Suppliers’ Behavior With
Just a Few Carrots
Presenter: Eileen Serrano,
Roche Operations Ltd.
Presenter: Pierre Lewin, Supply Chain
Services International
Location: Ryman Ballroom AB
Location: Ryman Ballroom DE
Innovation has become a core organizational
competence. Innovation circuits promote
innovative thinking at all levels of an
organization. It focuses on identifying
opportunities (O) for improvement in business
processes that add value (V) to the business
developing innovative ideas (I) through the
OVI approach and targeted innovation events.
The innovation circuit provides the structure,
roles and responsibilities, and policies for the
documentation, evaluation, implementation,
and recognition of ideas implemented while
promoting teamwork and collaboration.
Quality issues are inevitable for all types of
business. Complex supply chains
cause quality failures—leaving suppliers
challenged with a clear understanding
of expectations and process capabilities.
Consequently, suppliers deliver lower-quality
performance, which manufacturers fix with
quick solutions resulting in unsustainable
change. See how the “carrot or the stick”
approach and the right quality program can
change supplier quality behavior by incenting
improvement through access to information
combined with clearly communicated
expectations and financial leverage.
Focus Area: Innovation
Focus Area: The Future of Quality
BM
07: Six Sigma Analysis of Daily
Cycling Commute
Presenter: Brandon Theiss,
Rutgers University
Location: Ryman Studio L
This session examines a case study utilizing the
Six Sigma data analysis toolkit to examine a
15.5-mile daily morning commute completed
on bicycle. The case first explores the usage of
control charts to examine the total completion
time in addition to various waypoints along the
route. It then uses hypothesis testing to attempt
to prove if a statistically significant improvement
has occurred. Finally, it demonstrates a
multifactor regression model to predict the
time needed to traverse the route.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I M09: ISO 9001:2015: Going
Beyond Quality
Presenter: John DiMaria,
British Standards Institution
Location: Delta Ballroom C
Reaching beyond the confines of quality
processes, the latest revision to ISO 9001 will
extend across the enterprise to proactively
identify and mitigate risk. Management will
be required to take on a more active role not
only to ensure that good quality practices
are embedded in corporate culture, but now
with an eye to protecting the product/service,
from source to end user. ISO 9001:2015
goes beyond quality to create a stronger
organization and, ultimately, better products
and services.
Focus Area: Risk and Change
BASIC
B
INTERMEDIATE
I
ADVANCED
A
19
2015 PROGRAM
BM
06: Innovation Circuits: Fostering
Creativity and Innovation
MONDAY
MAY 4, 2015
I M10: FMEA 3.0: A Progressive and
Collaborative Approach
Presenter: Daniel Lee, SYMCOSYS
2015 PROGRAM
Location: Delta Ballroom D
Could a healthy risk-based thinking culture be
gained with failure mode and effects analysis
(FMEA)? There will be many skeptics, as the
technique can be tedious, time consuming,
and often viewed as a checklist activity. This
culture can be achieved by uniting and making
visible a truly collaborative forum with FMEA—
with a living risk register of failure modes and
views driving ownership. Discover how to use
this more engaging and leaner FMEA approach
as a key communication tool for risk reduction.
Focus Area: Risk and Change
12:15 p.m. – 1:15 p.m.
QUALITY
IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
subject matter expertise to identify root causes
and implement actions that reduced errors by
60 percent.
ALTOS HORNOS DE MÉXICO,
S. A. B. DE C. V.
GT Innovadores AH5
Mexico
Location: Canal B
This project focused on improving pig iron
quality. Using Six Sigma methodology and tools
such as DoE and regression, the team managed
to reduce percent of manganese to 0.32 per
ton. The results included best performance in
the facilities of our internal customers, increased
yield to 97.2 percent, supplier-customer
agreement compliance to 99 percent, and
savings of USD$934,000. The project resulted
in change paradigms and increased employee
knowledge; and it is used as a model for the
development of new projects.
WIPRO
Sponsored by Minitab Inc.
BNY MELLON INTERNATIONAL
OPERATIONS (INDIA) PRIVATE LIMITED
USTA, Pune, India
Wipro PEX
India
Location: Canal C
The “Inquiries as Defects” project is a Wipro
vision for its U.S. banking client to help improve
Location: Canal A
its credit card resolution rate and provide
U.S. Transfer Agency provides asset servicing better customer experience by improving
to mutual fund companies, including setting
existing policies, procedures, correspondence,
up new accounts, maintenance services,
self-servicing portals, and processes. About
executing requests, and record keeping.
34 percent of the time the support services
From November 2013 to January 2014,
team was not able to resolve the card holder
100 percent of not in good order (NIGO)
inquires. The team fixed all the bottlenecks by
transactions for high-net-worth clients reviewed using the structured Six Sigma methodology in
by our domestic research team in the United
its general correspondence queue and reduced
States were audited as invalid NIGOs. This
the nonresolution percentage from 34 percent
not only impacted the cycle time of NIGO
to 23 percent. After deploying the best practices
transactions, but also increased overall
in other lines of business, the overall annualized
volumes. Additionally, this led to financial
bottom-line impact was an approximate USD$1
impact as well as complaints from clients.
million benefit to the client.
The project team used statistical methods and
India
20BASIC
B
INTERMEDIATE
I
ADVANCED
A
Read session and level descriptions on page 14.
MONDAY
MAY 4, 2015
HAIER
12:15 p.m. – 2:30 p.m.
Optimizing R&D DIZUN Packaged
Air Conditioner
WORKSHOPS
China
Location: Canal D
EMIRATES GLOBAL ALUMINIUM
EGA - Gross Carbon Consumption
Reduction Team
United Arab Emirates
Location: Bayou D
This project aimed to reduce the gross carbon
consumption in D18 high purity cells. Applying
DMAIC methodology and Six Sigma tools
such as hypothesis testing, regression, Pareto,
etc., helped identify, develop, and implement
several process improvements. The project
helped the company achieve and sustain
best-in-class operational effectiveness with a
strong focus on innovation and performance.
Financial benefits of USD$1.1 million per
annum (recurring) were achieved, in addition
to many intangible benefits.
Presenters: Brooks Carder, Carder and
Associates LLC, Carolann Wolfgang, Orion
Sustainable Performance Solutions Inc.,
and Marilyn Monda, Monda Consulting LLC
Location: Governor’s Ballroom C
Motivation is critical to leadership, since it
determines both the direction and intensity of
behavior. We describe the role of a leader,
at any level of the organization, in building a
culture that motivates. Limitations of incentives
and the power of intrinsic motivation are
explained, along with system and culture
requirements to create intrinsic motivation.
The workshop will allow the participant to
examine his/her skills as a motivating leader
and plot a course for personal development.
Focus Area: Leadership
Division: Human Development
and Leadership Division
I M12: CISR: Continual Improvement for
Social Responsibility
Presenter: Andrea Zimmerman, CISR
Location: Ryman Studios MNO
Participants will learn how to integrate
continual improvement for social responsibility
(CISR: sounds like scissor) into their existing
quality toolbox. CISR is a methodology
for tackling the complex, multidimensional
challenges faced when pursuing social
responsibility. The framework includes
adaptations of well-worn quality and
innovation tools. It is an action-oriented
methodology. Attendees will be motivated
and able to take action and improve
the social responsibility performance in
their surroundings.
Focus Area: Future of Quality
BASIC
B
INTERMEDIATE
I
ADVANCED
A
21
2015 PROGRAM
This project solved the first-generation defects
through developing and optimizing the
second-generation DIZUN Circular Packaged
AC. It improved quality and increased market
share through structure optimization and noise
deduction design. The team utilized multiple
tools such as QFD, DFA, TRIZ, and DoE. More
than USD$18.17 million overall benefits were
achieved and new product design workflow
was innovated. As a successful case, this
project is inspiring other teams on product
iterative innovation in Haier.
I M11: Lose the Carrot and Stick:
Substitute Leadership
MONDAY
MAY 4, 2015
I M13: A Voice of the Customer System
to Drive Customer Experience
1:30 p.m. – 2:30 p.m.
CONCURRENT SESSIONS
2015 PROGRAM
Presenters: John Goodman,
Customer Care Measurement & Consulting,
and Russ Fleming, FedEx
I M15: Using the Kano Model to Analyze
Your Survey Data
Location: Governor’s Ballroom D
Presenter: Jobby Johnson, CVS Caremark
The voice of the customer (VoC) is often limited
to surveys and complaints. Companies have
much more data describing the customer
experience, such as operational data and
employee input. This session shows how to
design a VoC process that: draws on many
more data sources; quantifies the revenue and
word-of-mouth impact of better quality in a
way the CFO and CMO will accept; package
the data so it provokes action; and gains you
a seat at the executive table. The presenters
will provide a framework and show how FedEx
has used VoC to become even more proactive,
preventive, and engaging. You will leave with
six steps to allow you to pilot test an enhanced,
more impactful VoC and prove the payoff to
the CFO.
Location: Ryman Ballroom DE
Focus Area: Leadership Division
Division: Service Quality Division
The typical organization gets multiple-question
survey results—with no clear drivers—from their
customers. This session demonstrates how one
company took the survey data and the Kano
model to stratify the questions—giving the
company a clear picture of drivers and how to
address improving customer satisfaction.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I M16: The Expanding Role of Risk
Management in Compliance
Sponsored by EtQ
Presenter: Tom Barlow, EtQ Inc.
Location: Ryman Ballroom AB
As the compliance industry evolves, the market
is driven to a new benchmark on quality and
compliance. Risk management is fast becoming
the new standard for measuring and monitoring
compliance activities within all industries.
BM
14: Burn the Popcorn
Presenter: Carol Knight-Wallace,
KnightVantage Consulting LLC
Location: Ryman Studios PQR
Boost your team’s creativity through
more effective alternatives to traditional
or “popcorn” brainstorming through this
interactive and lively session.
Focus Area: Innovation
In this session we will explore the strategy
behind risk in compliance; define the various
ways and terms associated with risks, and
how business processes are incorporating risk
throughout the enterprise, driving a proactive
approach to continuous improvement.
Focus Area: Risk and Change
22BASIC
B
INTERMEDIATE
I
ADVANCED
A
Read session and level descriptions on page 14.
MONDAY
MAY 4, 2015
BM
17: Metrics for Management
Presenter: Tim Adams,
NASA Kennedy Space Center
I M19: Increase Joy, Get Results From
Your People and Processes
Presenter: Paul Armstrong, eNthusaProve
Location: Delta Ballroom C
Using various perspectives and disciplines,
describe the fundamentals used to systematically
identify and build metrics that: (1) Are both
customer and performance oriented; (2) are
applicable to any product or service at any
level of the organization; (3) are in alignment
with but go beyond cost and schedule; (4) are
supported with examples—with many used
by managers to make decisions; (5) introduce
advanced methods to encourage further
study and discussion with a specialist; and (6)
motivate the manager to be involved in the
design of its organization’s metrics.
True leadership removes the barriers to
inspiration and innovation. To do this is to
follow Deming’s primary principle of enabling
people to have joy in work. By integrating
Deming’s principles with the foundational
theories of Herzberg and Kano with real-life
examples, this presentation will provide a
framework by which to assess and contrast
where you spend your time and money. The
result will be a visual tool to see how decision
makers can balance resources to accomplish
managerial necessities with efforts that lead
innovation with inspiration.
Focus Area: Risk and Change
Focus Area: Leadership
I M18: Transaction Checking: Quality
Control or a Safety Net?
FLIP SESSION
Presenter: Dodd Starbird,
Implementation Partners LLC
Location: Ryman Studio L
Should transactional quality checking be
a control mechanism or a safety net? It’s a
counterintuitive truth that more checking
doesn’t necessarily drive better quality, and
we often find that too much checking gives a
false sense of security and erodes personal
accountability. Hear and discuss the story of
a team that streamlined its quality checking
process, combining lean value and flow
analysis with the “hard math” of sampling
calculations from Six Sigma. The project
resulted in a new quality checking process
that drove better quality with less effort spent
on checking—a win-win!
I M20: Making Quality Personal
Presenter: Jamison Kovach,
University of Houston
Location: Ryman Studios ABC
In this session, participants will explore how
to create and use a personal quality checklist,
which is a simple yet effective tool for
gathering data about personal performance
so that individuals can make changes for the
better. By teaching others to make quality their
personal goal through the use of personal
quality checklists, participants will help to not
only teach quality/process improvement tools/
methods, but also to establish a culture of
quality within their organization.
Focus Area: Leadership
Division: Education Division
Focus Area: Practical Application
of Quality Tools, Techniques, and
Methodologies
BASIC
B
INTERMEDIATE
I
ADVANCED
A
23
2015 PROGRAM
Location: Delta Ballroom B
MONDAY
MAY 4, 2015
I M21: Gauging Gage: Master Your
Measurement System
I M23: The Evolution of a
Quality Management System
Presenter: Joel Smith, Minitab Inc.
Presenters: Victoria Lisa Jones and
Dana Baird, PRA Health Sciences
2015 PROGRAM
Location: Governor’s Ballroom B
Ten parts measured two times each by
three operators. The standard gage R&R
experiment is so ubiquitous that many are
lost when faced with a situation that calls for
something different. But how effective is that
experiment? What if you used fewer parts or
more operators? What if there are other factors
to consider? Together we will gauge the gage
and learn how to evaluate our measurement
systems more efficiently and effectively.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
A M22: Applications of DFSS in the
Aviation, Medical, and Military Sectors
Presenters: Nathaniel Bastian,
Pennsylvania State University, and
Lawrence Fulton, Texas Tech University
Location: Delta Ballroom D
Experience the evolution of PRA Health
Sciences’ quality management system: from
infancy, through the toddler and teenage years,
and into adulthood. PRA Health Sciences has a
mature, robust QMS that has been in place for
more than 10 years. This session will describe
the initial creation of PRA Health Sciences’
QMS, its journey with ISO accreditation, the
growth of the QMS to support its evolving
organization, and the lessons learned on
that journey.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I M24: Population Health Management
Presenters: Sue Lee and Kenneth Feldman,
Gouverneur HealthCare
Location: Ryman Ballroom F
Location: Ryman Ballroom C
Design for Six Sigma (DFSS) is appropriate
for complex engineering tasks, including the
design of the new Medevac helicopter variant
for the U.S. military. Since the military is now
studying the next generation of air transport
vehicles capable of vertical ascent/descent
with a time horizon beyond the year 2030,
the military medical community is engaged
in supporting both the analysis of customer
requirements, capabilities, and design
considerations. This presentation provides
practicing quality professionals with a case
study of how DFSS is being incorporated into
this design process.
Population health has emerged as a concept
to manage certain populations for better health
outcomes, including chronic diseases such as
hypertension and diabetes and age-related
preventive health. The root is the use of creative
methods to assist individual populations to
reach and maintain certain thresholds to
improve their quality of health. Examples
include management of blood pressure,
hemoglobin A1c readings, and lipid control
for chronic diseases. Additionally, managed
care companies have utilized financial
incentives to improve the outcomes of different
quality metrics.
Focus Area: Innovation
Focus Area: Innovation
24BASIC
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INTERMEDIATE
I
ADVANCED
A
Read session and level descriptions on page 14.
MONDAY
MAY 4, 2015
1:30 p.m. – 2:30 p.m.
FRESNILLO PLC
QUALITY IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
Minera Saucito
Sponsored by Minitab Inc.
The objective of this important project was
to increase the tonnage of the feed into the
mills by keeping the liberation of the mineral
of interest and the particle size constant. The
purpose was increasing the amount of gold
and silver using quality tools.
HAIER
China
Location: Canal A
As a problem-solving project, we have
identified the first level and totally new
solutions with team collaboration and Six
Sigma methodology throughout the project
operation, which created a value of $160,000.
It not only changed manual operation into
robot-arm making, but also applied the liquid
sticker adhesive technology for the first time
in the refrigerator industry, which serves as a
breakthrough for the industry.
FIRSTSOURCE SOLUTIONS LIMITED
Healthcare Six Sigma Team
India
Location: Canal C
With the changing healthcare reforms,
Firstsource had a client whose business book
was expected to increase in the combined
benefits membership area. This project focused
on improving the efficiency in the member
accumulators reconciliation process. The team
applied DMAIC methodology and used Six
Sigma tools such as process capability, FMEA,
process map, epic matrix, and force-field
analysis. Firstsource was able to add value and
make an impact for the client and their member
experience. This project resulted in a savings of
$1.2 million for the client.
Location: Canal D
2015 PROGRAM
Household Refrigerator Glass-Door
Seam Solution
Mexico
WYNDHAM CONSUMER FINANCE
Journey II
United States
Location: Bayou D
The Journey II project focused on excessive
processing time, unbalanced workflow
distribution, and misalignment with customers’
expectations that negatively impacted the
company and brand. The project team
increased efficiency and quality for the
department while developing a defined career
path for its associates. The project team
utilized a Lean Six Sigma approach to reduce
the number of work inputs, decrease lag time
while doubling throughput, and achieve an
annualized savings of $238,000.
BASIC
B
INTERMEDIATE
I
ADVANCED
A
25
MONDAY
MAY 4, 2015
2:30 p.m. – 3:00 p.m.
Networking Break With Sponsors and
Exhibitors
Location: Ryman Hall C1/C2
Presenter: Ally Elias, Pipeline Packaging
Location: Ryman Studios MNO
3:00 p.m. – 4:00 p.m.
CONCURRENT SESSIONS
2015 PROGRAM
I M26: Errorproofing: Quality in the
Transactional Sector
BM
25: Enabling Service Processes to
Perform Near 100%
Presenters: David McClaskey and
David Jones, Pal’s Business Excellence
Institute
Location: Governor’s Ballroom C
Many service processes execute at 95 percent
or less quality (one mistake out of 20). This
presentation shows how to design and
execute service (including nonmanufacturing)
processes, using leadership and innovative
use of standard quality techniques, to levels
of quality near 100 percent (99.7 percent
or higher; three mistakes out of 1,000). The
main points presented will be illustrated using
the processes of Malcolm Baldrige National
Quality Award winner Pal’s Sudden Service.
Focus Area: Leadership
Most of the examples typically used to
demonstrate quality methodologies are set
in manufacturing plants or on the assembly
line—making it easy to visualize the principles
at work. It is much more difficult to put these
same principles to work in the transactional,
or service sector, where most of the work done
is “invisible.” This presentation demonstrates
how more than 100 people brought ideas and
worked together to change the culture and
drive quality with practical applications during
the course of this one-year project.
Focus Area: Innovation
I M28: The Marriage of a FMEA and
Control Plan: A Dynamic Control Plan
Presenter: Jd Marhevko,
Accuride Corporation
Location: Delta Ballroom B
Come celebrate the union of the process FMEA
and the control plan! See how the dynamic
control plan (DCP) combines both tools into
one—enabling the savings of hundreds of
hours of engineering time, reducing the risk of
documentation errors, and, actually improving
QMS effectiveness while reducing repetitious
work. This hands-on session will show you how
you can benefit from the DCP.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Division: Automotive Division
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Read session and level descriptions on page 14.
MONDAY
MAY 4, 2015
I M29: Building a House of Quality One
Brick at a Time
A M31: Binary Logistic Regression:
DMAIC and DFSS Application
Presenter: Chris McMillan, City of
Fayetteville, NC
Location: Governor’s Ballroom B
Presenter: Scott Sterbenz,
Ford Motor Company
Focus Area: Leadership
BM
30: Dodging Bullets: Missing the
Signs of a Coming Bad Event
Presenter: Stephen Cena,
Manufacturing Professional
Location: Delta Ballroom D
There is no such thing as a true surprise. When
something seemingly unexpected happens we
may initially be caught off guard, but if we look
at the history we see that there were signs we
should have noticed and ask ourselves how
we could have missed the obvious warnings.
Why are we so bad at assessing risks? Why
do we persist when events are telling us to
stop? In this session we will look at some bad
events and the signs that were missed. We will
explore why good, smart people continued
down a bad path, what rationalizations they
invoked, and how we can avoid following in
their footsteps.
Location: Ryman Ballroom C
Six Sigma teams at both Ford Motor
Company and the United States Bowling
Congress have used the principles of binary
logistic regression (BLR) in both research and
manufacturing situations, where the response
is binary in nature. BLR has enabled these
teams to properly set acceptance limits on
the engineering predictive measurables for
binary responses and accurately predict the
probability of event occurrence, customer
satisfaction, and throughput. In addition to the
basic theory of binary logistic regression, three
case studies will be presented.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I M32: Increasing Supply Chain
Reliability: Shifting Paradigms
Presenters: Dale Carter, Huber Engineered
Materials, Silica, and David Lowndes, Shire
Location: Governor’s Ballroom D
The Xavier University Integrity of Supply
Initiative was launched in 2012 to identify
areas for improvement related to the reliability
of incoming supply for the pharmaceutical and
medical device industries. Work to date has
identified a major paradigm shift, which has
resulted in the development of good supply
practices (GSPs) for implementation by the
manufacturers themselves with the ultimate goal
of increased reliability of incoming supply.
Focus Area: The Future of Quality
Focus Area: Risk and Change
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The city of Fayetteville, NC, has embarked
on an ambitious program-based budgeting
initiative requiring the city to examine critical to
quality (QtC) characteristics as defined by its
residents and then develop key performance
indicators for each city workgroup. This
transition has not been easy. City government
has found itself trying to build a culture of
quality one person at a time. This session
will explore the journey thus far, outlining
successes, failures, and the road ahead. It will
also explore the tools used for this initiative
and offer suggestions on how to make such a
transition easier for those about to embark on
a similar mission.
2015 PROGRAM
MONDAY
MAY 4, 2015
BM
33: Develop and Manage Your
Personal Brand With Quality Tools
I M35: Case Studies in Continuous
Quality Improvement
Presenter: Jennifer Stepniowski,
Pro QC International
Presenter: Gordon Masiuk,
Masiuk Consulting Services Ltd.
Location: Ryman Studios PQR
Location: Delta Ballroom C
Your personal brand is how you market
yourself, and it’s critical to maintaining
competitiveness in today’s workplace.
In addition to assisting with employment
opportunities, personal branding is useful for
professional development. The tools we are
already familiar with as quality professionals,
such as PDCA and SWOT, can help us with
this process.
This session presents three case studies focused
on the practical application of continuous
quality improvement (CQI) methods, tools, and
strategies in administration, manufacturing, and
operations environments. Participants will learn:
how these three initiatives were identified; what
was needed to get the initiatives started; how
the improvement methodology was customized
for each initiative; how CQI tools were used
to analyze the data; how improvements were
implemented, and how progress and results
were measured; and what the bottom-line
business impacts were.
Focus Area: Leadership
I M34: The Enterprise Model: Quality
Planning for Excellence
Presenter: Daro Mott,
Louisville Metro Government
Location: Ryman Ballroom AB
The session will describe the process steps
used to create the enterprise model. The
model is a powerful and practical planning
tool that shows an organization how to
achieve functional excellence. The planning
tool is one way the city/county government
of Louisville Jefferson County, in Kentucky,
defines functional excellence and identifies,
then executes, what needs to be done to
address the gaps in process capabilities
and skill sets. Attendees will have a clear
understanding of how to use the enterprise
model to document process capability, skill
sets, and key process measures.
Focus Area: Innovation
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I M36: Economic Criteria to Enhance
Measuring System Analysis
Presenter: Elinaldo Araujo, Whirlpool S.A. –
Compressor Business Unit
Location: Ryman Studios ABC
Evaluating and selecting an appropriate
measuring system are sometimes just
based on R&R studies. Through the use of
simulation and economic criteria to estimate
the impact of the measuring system error on
future decisions, a better understanding and
communication with a management team will
follow. While simulation is used to estimate the
misclassification rate for modeled processes
capability, the cost of failure—both internal
and external—is used to complement the
scenario evaluation.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
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Read session and level descriptions on page 14.
MONDAY
MAY 4, 2015
I M37: Infusing Lean Methodology Into
the Fire Service
Presenters: Robert Pease,
Tyson Foods Inc., and Brad Brown,
Grand Rapids Fire Department
Location: Ryman Ballroom F
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
A M38: Customer Listening: Quality
Function Deployment and Statistical
Engineering
Presenters: Jose Albarracin,
ARCOR do Brasil, and Daniel Firka,
DRUIDA Software & Consulting
QUALITY IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
Sponsored by Minitab Inc.
ALCOA – POWER AND PROPULSION
APP Process Management Team
United States
Location: Canal A
APP needed to minimize manufacturing
process waste, inefficiency, and associated
costs throughout the global organization.
APP formed a team to develop and deploy a
standardized structured process management
approach across locations. By defining and
standardizing critical processes (manufacturing
models), proactively minimizing variation,
engaging people, piloting solutions, sharing
best practices globally, preventing problems,
and sustaining improvements through effective
process management, APP improved customer
satisfaction and saved millions of dollars in
costs of poor quality.
Location: Ryman Ballroom DE
This session expounds on a session from
two years ago, in which a workflow was
presented that was designed to transform
subjective attributes of customers’ complaints
into measurable characteristics of internal
processes that could be optimized. Based on
the original development, we show a new
tool developed to detect and prioritize those
attributes in design stages. The new matrix,
which incorporates concepts from quality
function deployment, voice of the customer,
and voice of process tables, goes all the way
into the product’s design processes integrating
statistical engineering tools and total productive
maintenance activities.
Focus Area: Innovation
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Discover how lean methods have been applied
in a nontraditional setting with extraordinary
results. Change is difficult in the traditionladen fire service, but the Grand Rapids Fire
Department in Michigan had to do something;
standard methods of fire suppression were no
longer sufficient to support the needs of the
organization or its customers. Reignite your
passion for continuous improvement with this
exciting real-world application of lean tools and
witness the inspiring turnaround story for yourself.
3:00 p.m. – 4:00 p.m.
2015 PROGRAM
MONDAY
MAY 4, 2015
GENPACT
MALLINCKRODT PHARMACEUTICALS
Genpact Corp. IT Quality Team
Team Hobart
India
United States
Location: Canal B
Location: Canal D
As Genpact scales its operations across 24
countries and 74 operating centers, its interconnected geographies give rise to a complex
IT environment. This project’s objective was
to standardize IT policies with involvement of
eight regional CIOs and all 11 IT towers to
enhance consistency in IT delivery globally.
Using reengineering and the Lean Six Sigma
approach, leveraging tools like Kano’s model,
5S, brainstorming, CAPA, etc., resulted in
harmonizing 530 policies with 98 percent of
policies implemented globally. The project
had a tangible savings of $600,000+ on
the breach of compliance adherence along
with the nontangible impact of compliance
adherence (zero to 100 percent), global
standardization, and controllership, leading to
ultimate consistency in IT delivery.
The project focused on increasing laboratory
efficiency by utilizing a focused work cell
testing process. The objective was to improve
the flexibility of laboratory testing, increase
capacity, and improve sample TAT to support
customer demand. The team utilized Lean
Six Sigma methodology tools including value
stream maps, kaizen events, and data analysis.
The project resulted in a 25 percent reduction
in TAT, 26 percent increased equipment
utilization, 71 percent reduction in errors, 25
percent increased efficiency, and an initial
savings of $480,000.
Improvement of Bolt-Tightening Process
China
Location: Canal C
Since an increasing number of vehicles were
recalled because of bolt deficiencies in the
auto industry, Shanghai Volkswagen launched
a project that focused on the improvement of
the bolt-assembling process. With adoption of
DMAIC methodology and use of MSA, cause
and effect matrix, SCAMPER, etc., the project
team succeeded to improve FYP by 7 percent,
reduced cost of scrapped bolts by 79 percent,
and elevated the rating of the process audit.
The economic benefits obtained by the project
totaled up to RMB 3.45 million.
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Process Improvement Team
Brazil
Location: Bayou D
SHANGHAI VOLKSWAGEN
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This Lean Six Sigma project reduced as much
as 40 percent off the processing time of core
functions and secured significant productivity
gains. Additionally, the project also realized
intangible benefits such as traceability, visibility
of performance level, and greater compliance.
4:15 p.m. – 5:15 p.m.
Keynote Speaker
DR. JOANN STERNKE
Superintendent,
Pewaukee School District
Location: Delta
Ballroom A
DR. JOANN
STERNKE
A
Read session and level descriptions on page 14.
MONDAY
MAY 4, 2015
5:30 p.m. – 6:45 p.m.
“AFTER 5” SESSIONS
Sponsored by Quality Council of Indiana
AF01: Juggling for Creativity,
Fitness, and Teamwork
Juggling has been used as a training tool by
innovative companies to unleash the creative
power of their employees. Learn about the
history of juggling and its correlation with
statistics and data, followed by a training
session on juggling for all participants. Expect
to leave this session with a new sport, lifelong
passion for juggling, and the opportunity
to take this newly found skill back to your
workplace or home.
AF02: MacGyver Innovation: Use What
You Have!
Presenter: Karen Naland,
Wanzek Construction
Location: Governor’s Ballroom C
This session will present a fun approach to
recognizing innovative solutions to problems by
using the resources around us. Participants will
learn about examples of innovative problem
solving using free or naturally occurring
resources in our environment. We will define
the difference between innovation and
invention and see examples of each. Finally,
participants will get to participate in two
hands-on innovation challenges to see if they
can find solutions to a problem using common
everyday objects in a MacGyver-like fashion!
Presenter: Austin Lin, Google
Location: Ryman Studios MNO
You work long hours. You deliver your numbers. But something is still preventing you from
becoming fully triumphant in your organization.
What else is needed to gain support, recognition, and compensation that’s commensurate
with all your hard work? There is a secret
sauce—executive presence. This session will
help you understand your personal brand and
how to establish and control both your brand
identity and brand equity, how to layer certain
interpersonal behaviors on top of your brand
to create an executive presence that is sincere,
authentic, and uniquely you. Also participate
in a facilitated live-action networking exercise
using the skills from the session to get to know
one another beyond the rituals.
AF04: Meditation Deathmatch: Exploring
Paradigms and Culture
Presenter: Nicole Radziwill,
James Madison University
Location: Governor’s Ballroom D
Over the past decade, popular literature in
management has overused and overextended
the phrase “paradigm shift.” “Culture change”
quickly filled the gap as a softer, more socially
acceptable replacement for paradigm shift and
organizational change. But paradigm shifts are
still real, useful, and valuable in the context of
culture change and organizational change.
This session will help you see or experience a
paradigm shift, depending on how engaged
you choose to become.
You will be introduced to “Meditation
Deathmatch”—an interactive neurofeedback
game that pits two competitors against one
another to see who can more quickly gain
control of their alpha state.
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2015 PROGRAM
Presenters: Bill Hooper, WH Consulting,
and Todd Hooper,
Hoosier Racing Tire
Location: Delta Ballroom D
AF03: Triumphant! YQP Executive
Presence and Live Networking
MONDAY
MAY 4, 2015
AF05: Music Outside the Box
Presenters: Karen Benson, American Orff
Schulwerk Association, and Jane Keathley,
Keathley and Company LLC
2015 PROGRAM
Location: Delta Ballroom C
win customers’ trust through continuous quality
improvement using the power of the Internet.
Learn how to build an army of trust agents—who
will use the Internet to build influence, improve
reputation, and earn trust—in your organization.
Tired of sitting? Enjoy an active participation
and music-based creative process that
can spur innovation. Discover if you are a
striker, speaker, or mover, and enrich your
inner musician. No prior musical skills or
knowledge needed.
6:00 p.m. – 11:00 p.m.
AF06: Winning Trust Online
Shuttles will be running continuously from
6:00 p.m. – 11:00 p.m. between Gaylord
Opryland Resort & Convention Center and
Riverfront Station in Downtown Nashville.
Presenter: Shu Liu, Hexion Inc.
Location: Ryman Studios PQR
Complimentary Shuttle to
Downtown Nashville
Sponsored by Nashville Music City
Location: Delta Portico
Today, technology has totally changed the
business landscape, giving individual customers
powerful voices. This forces companies to be
transparent and responsive. Companies must
Everyday Challenges.
Quality Solutions.
PDSA plus QTools
QTools™
Visit asq.org/qualitytools
to learn more.
PDSA plus QTools is your go-to resource.
TM
Learn how to incorporate plan-do-study-act (PDSA) and
seven different quality tools to improve your processes,
resulting in higher productivity and increased profitability.
Use the knowledge you gain for immediate application in
the workplace to see quick results.
Visit the ASQ Center for more details.
TRAINING
32BASIC
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INTERMEDIATE
CONFERENCES
I
MEMBERSHIP
ADVANCED
A
PUBLICATIONS
The Global Voice of Quality
TM
Read session and level descriptions on page 14.
TUESDAY
MAY 5, 2015
8:00 a.m. – 9:00 a.m.
of the correct statistical analysis will be presented
along with case studies illustrating their use.
Keynote Speaker
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
MARGARET HEFFERNAN
Entrepreneur, Chief
Executive, and Author
Division: Six Sigma Forum
Location: Delta
Ballroom A
MARGARET
HEFFERNAN
Book Signing With
Margaret Heffernan
Location: Ryman Hall C2
9:00 a.m. – 4:00 p.m.
Exhibit Hall Open
Location: Ryman Hall C1/C2
9:15 a.m. – 10:15 a.m.
CONCURRENT SESSIONS
I T01: Profound Statistical Concepts
Theory Meets Reality
Presenter: Jeff Kahne, Firefly Consulting
Location: Ryman Ballroom DE
In many organizations, the responsibility for
new product and process development is
relegated to one department. While this is
typical, the questions arise: “Are we missing
something?” “Can we leverage the ’Wisdom
of Crowds’ to harness innovation?” One
organization took advantage of the Design for
Lean Six Sigma and kaizen approaches, along
with the innovative capacity of hundreds of
employees from every corner of the enterprise
to develop ideas, and these concepts are now
being used to leapfrog the competition.
Focus Area: Innovation
Presenter: Beverly Daniels,
IDEXX Laboratories
B T03: Corralling Stallions: Quality in
Software Development
Location: Ryman Ballroom AB
Presenter: Daniel Fremion,
Shell Global Solutions Inc.
Traditional statistical training begins with the
ideal theoretical states of a homogenous process
stream, independent data, and a roughly normal
distribution. Unfortunately the real world is far
messier. The factors that influence the process
location are not always the same factors that
influence the standard deviation—process
streams are rarely homogenous, sequential
data may not be independent, and the normal
distribution is not a law of physics. This session
will demonstrate how to detect when the ideal
state is not present and how to adjust your
statistical analyses to accommodate the real
world. A few basic yet profound concepts of realworld processes and how they affect the selection
Location: Ryman Ballroom F
This session will review the cultural change
journey of one of Shell’s internal software
development organizations from having a
focus primarily on creating features to having
a quality-centric approach that balances
software engineering techniques with
customer intimacy and deep technical insight.
See how Shell utilized the Kotter change
model, supported the change with specific
elements, and now uses these same elements
to nurture a culture of quality.
Focus Area: Risk and Change
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9:00 a.m. – 9:45 a.m.
I T02: Leveraging Innovation and the
Wisdom of Crowds
2015 PROGRAM
TUESDAY
MAY 5, 2015
I T04: Advanced Interviewing
Techniques for Audits
I T06: The Clash of Quality and Big Data
Philosophies
Presenter: Kevin Posey, Maetrics LLC
Presenter: Kurt DeMaagd, Sight Machine
Location: Delta Ballroom C
Location: Governor’s Ballroom B
The bodies of knowledge for auditors indicate
interviewing is a core competency for all
certified auditors, but it is considered one of the
more challenging aspects of a typical audit. In
addition, there are limited training opportunities
that include practical application of interview
techniques or discuss real-world scenarios at
any length. Articles on the appreciative inquiry
(AI) method have offered interesting ideas
on applying new interviewing techniques to
quality auditing. This session will expand and
elaborate on how the AI method can be used
effectively by certified auditors.
The basic principles behind big data emerged
from consumer Internet applications, creating
potential friction when quality managers apply
these principles in manufacturing environments.
Some ideas, such as massive volumes of
data, resonate with quality managers. Others
contradict core quality concepts, such as
correlation over causation or messy data over
designed experiments. This presentation will
help quality professionals understand how to
apply big-data ideas to quality problems.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Division: Audit Division
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
A T07: I Really Would Rather Not
Randomize My Experiment!
Presenter: Mark Anderson, Stat-Ease Inc.
FLIP SESSION
Location: Ryman Studio L
I T05: Instant Connection
This session describes the pros and cons of
restricting the randomization of an experiment.
It provides practical advice, including extremely
important caveats on statistical power, on how
to properly screen and characterize hard-tochange (HTC) factors via factorial split-plot
designs. A number of readily appreciated
examples, such as oven temperature in a
baking process, will be detailed.
Presenter: Tracy Owens, LexisNexis
Location: Ryman Studios ABC
Co-workers and project team members can
drive you crazy. Sometimes what they say just
doesn’t make sense, and it’s like they’re not
hearing you when you talk. This frustration
can be cured, though, with a little education
and a little effort from you. Sign up for this
flip session and complete the prework before
arriving in Nashville, TN. Then we’ll put the
science that you have learned to a practical
test during this session. You can make a more
positive connection with the people you have to
influence, and it will be easier than you think.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Division: Chemical and Process
Industries Division
Focus Area: Leadership
Division: Innovation Division
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Read session and level descriptions on page 14.
TUESDAY
MAY 5, 2015
B T 08: Supplier Quality Management:
A Complete Approach
I T10: The Full Scope of the
Quality Function
Presenter: Ed Cook, Hospira
Presenter: Ben Marguglio, BW (Ben)
Marguglio LLC
Location: Delta Ballroom B
Focus Area: Leadership
Division: Customer Supplier Division
A T09: Culture of Quality: The Key
to Sustainability
Presenter: Eric Michrowski and Michelle
Brown, Sentis
Location: Ryman Ballroom C
Tapping into applied case studies in driving a
culture of quality and groundbreaking research
from neuroscience and psychology as well as
applied research contrasting cultures of quality,
productivity, and safety, the presentation
will provide practical approaches to capture
a sustained advantage extending beyond
projects and improvements. This session with
explore the critical attributes of a culture of
quality, methods critical to designing your own
culture of quality—one that will stick within
your organization—and practical tools and
approaches to drive cultural change.
Focus Area: Leadership
Location: Delta Ballroom D
The session will give an understanding of
the full scope of the quality function for any
enterprise, regardless of the type of enterprise
(industrial, commercial, or governmental),
regardless of the level of technology employed
by the enterprise, and regardless of the size of
the enterprise. In arriving at this understanding,
new and unique advances will be offered to
build upon the work of Armand Feigenbaum
and Joseph Juran.
Focus Area: The Future of Quality
Division: Energy and
Environmental Division
9:15 a.m. – 10:15 a.m.
QUALITY IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
Sponsored by Minitab Inc.
MOVISTAR - TELEFÓNICA DE ARGENTINA
Weaving a Quality Network
Argentina
Location: Canal A
This project addressed the process of site
construction to provide cell phone coverage
in Argentina. We were able to increase
the rate of work quality from zero to 99
percent, to reduce the ratio of defects from
900 defects/100 works to five defects/100
works, and to reduce effective work time to 54
percent by applying Lean Six Sigma DMAIC
methodology—accelerating revenue streams
for more than USD$2.7 million per year. The
team had its own interdisciplinary members
and participants of our external suppliers.
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2015 PROGRAM
As supply chain professionals, we espouse
the ideal that our outsourced processes (our
suppliers) are an extension of our business.
Learn how by using a complete approach to
supplier quality, independent auditing can
complement compliance activities; relationship
management and supplier development
can leverage suppliers not only as partners
but also as technical resources; and quality
professionals can provide liaison functions
between all stakeholders—plants, other
functions, and suppliers—to maximize value.
2015 PROGRAM
TUESDAY
MAY 5, 2015
MINISTRY OF DEFENCE, SINGAPORE
HAIER
STRYKER
Improving Electronic Control System
Singapore
China
Location: Canal B
Location: Canal D
The team used tools like process walk-through,
flowchart, and scamper to design a smart fault
identification process for a Bionix armored tank
fuel system. This new process, which involves
the use of an in-house designed diagnostic tool,
replaced the previous trial-and-error method
with 95 percent reduction in the process time.
The solution was implemented for Bionix and
three other platforms, resulting in platform
readiness for operations, annual savings of
859 man-hours, and over USD$20,000 in
manpower cost.
The team for this problem-solving project
identified root causes using Six Sigma tools
such as QFD, cause and effect matrix, and
FMEA, and explored the best solutions
by TOPSIS, TRIZ, DoE, and Monte Carlo
simulation. The project reduced the cost
of poor quality by about $1.6 million, and
enhanced customer satisfaction and product
competitiveness. In addition to accomplishment
of the project goal, we also obtained
additional soft benefits such as improved skills
of team members.
COLORADO DEPARTMENT
OF TRANSPORTATION
MALLINCKRODT PHARMACEUTICALS
CDOT Highway Access Permitting Process
Improvement Project
United States
Location: Canal C
This team successfully improved the process for
issuing access permits for Colorado highways.
The team applied lean principles and practices
to reduce the elapsed time for issuing highway
access permits by 38 percent (compared to
the baseline in 2011) without adding costs.
Additionally, the team implemented “Amazonlike” transparency: Permit applicants can now
view the status of their applications online,
anytime, anywhere. This helps execute CDOT’s
goal to make government services more
effective, efficient, and elegant!
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Team Mallinckrodt
United States
Location: Bayou D
Demand for the Optiray contrast agent surged
unexpectedly, and Mallinckrodt needed an
immediate response. A cause and effect
matrix, affinity chart, and Pareto analysis
were utilized to identify time-to-test as an
opportunity; then voice of the customer surveys,
waste walks, and an effort-impact matrix were
used to construct a classic PDCA improvement
scheme. Results showed reduction in lab delays
beyond expectations, with reduced backorders,
$250,000 cost avoidance, improved customer
relations, and support of Mallinckrodt’s zero
defect culture!
A
Read session and level descriptions on page 14.
TUESDAY
MAY 5, 2015
9:15 a.m. – 11:45 a.m.
WORKSHOPS
B T 11: Understanding Variation in
Subjective Measuring Systems
Presenters: Sam Windsor and Dana Hatton,
Charlotte Process Improvement
Location: Ryman Studios PQR
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I T12: The Leader’s Guide to Cultural
Transformation
Presenters: Robin Lawton, International
Management Technologies Inc., and
Michael Melton, Liebherr Mining
Equipment, Newport News
Location: Governor’s Ballroom C
If your vision is to create a customer-centric
culture with totally engaged employees and
envious competitors, this session is for you.
Discover the characteristics of that culture,
identify the milestones on the path to success,
and learn the six levers that must be applied
and aligned for sustainable change to occur.
Whether your role is commander or coach,
you will find this session highly practical,
entertaining, and illustrated with relevant
examples for strategic problem solvers.
Presenter: Rob Whaley, Performance
Excellence Group
Location: Ryman Studios MNO
Lean design kaizen is a rapid workshop
method to align all stakeholders in the new
product or service design process and allow
them to innovate in a rapid yet systematic way.
The kaizen-based approach uses a five-step
method and tools to systematically innovate on
new product and service designs and deliver
a design road map complete with project
plans, risk mitigation strategies, and design
measurement methods. It is a design kick-off
or jump-start method to quickly get the design
activity off to a good start.
Focus Area: Innovation
A T14: Decision Theory: Better Results
From Better Decisions
Presenter: David Auda, Volvo
Location: Governor’s Ballroom D
Get a new sense of awareness on your
decision-making style with this session.
Discover the influences and biases that guide
you in an almost automatic manner. This
session will also explore the way others make
decisions and the influences that we have
or can exert on them that will inevitably bias
their response. This material is accompanied
by a prescriptive proposal on how to change
thought patterns and provide a path by
which the attendee can improve the quality
of their decisions and ultimately improve the
consequences of those decisions.
Focus Area: Risk and Change
Division: Reliability Division
Focus Area: Leadership
Division: Quality Management Division
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Understanding the variation resulting from
subjective measuring systems is key to making
efficient and cost-effective process decisions.
Every organization, whether insurance,
healthcare, government, or manufacturing, relies
on subjective measuring systems and decision
making. Participants from all industries will gain
practical understating of how to apply this simple
yet powerful tool to improve their subjective
measuring systems in a fun, fast-paced setting.
I T13: Lean Design Kaizen: Changing the
Design/Innovation Paradigm
TUESDAY
MAY 5, 2015
A T18: Shipment Accuracy Improvement
in a High-Volume Factory
10:15 a.m. – 10:45 a.m.
Networking Break With Sponsors
and Exhibitors
Presenter: Vino Mody, Scientific Atlanta;
Cisco Systems
Location: Ryman Hall C1/C2
Location: Ryman Ballroom F
10:45 a.m. – 11:45 a.m.
2015 PROGRAM
CONCURRENT SESSIONS
B T 15: Emotional Intelligence in
Quality Management
Presenter: Kathy Lyall, Stryker
Location: Delta Ballroom C
A high intelligence quotient (IQ) may get
you hired, but the soft skills associated with
emotional intelligence (EI) are key to advancing
a career in leadership. This session will
explore the five components of emotional
intelligence, and link them to the field of quality
management. Quality professionals interested
in becoming managers will learn the skills
necessary to excel as a leader. Current quality
leaders will identify which skills to honer to
advance their career to the next level.
This session addresses a common problem in
a multiproduct high-volume electronics factory
relating to similar but different product part
numbers getting mixed up in shipments. This
results in customers receiving products with
wrong functional parameters and mixed part
numbers, and it corrupts the product traceability
system crucial in continuous improvement
exercises. Besides the customer dissatisfaction,
the cost and schedule impact of the issue is
significant. This session exemplifies the use of
classical quality techniques and a focused team
approach to continuous improvement.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
B T 19: Org Strategy Cascaded From
Boardroom to Frontline in 3 Weeks
Presenters: Sumeet Kumar and Nancy
Jacko, North Bay Regional Health Centre
Focus Area: Leadership
Division: Inspection Division
Location: Ryman Ballroom AB
I T17: Risk Management and Cheese
Presenter: Kevin Beard, NQA-USA
Location: Delta Ballroom D
ISO 9001:2015 will likely incorporate several
risk management references; the question for
many organizations will be how to demonstrate
their risk-based thinking. The presentation
will offer a primer on risk in the management
system sense using process, product, and
behavioral risk models. Demonstrating how
alignment of certain risks can lead to process
failures and escapes, we will then consider how
to mitigate these potentials and strengthen an
organization’s processes using real-life examples
of risk-based thinking.
Learn North Bay Regional Health Centre
(NBRHC)’s innovative approach to strategy
deployment: the process of creating 80
performance scorecards in a record-breaking
three-week time span; setting up a visual
management framework; and how to engage
the frontline staff to establish a linkage of the
day-to-day work done by the staff with the
organizational strategy. Today, NBRHC is
the only hospital across the entire province
of Ontario, Canada, that has cascaded its
strategy to all areas of the organization from
boardroom to bedside.
Focus Area: Leadership
Focus Area: Risk and Change
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TUESDAY
MAY 5, 2015
I T20: Systematic Innovation: Beyond
the Basics
I T22: Exploring the New IEEE 730
Standard for SQA Processes
Presenter: David Verduyn, C2C
Solutions Inc.
Presenter: David Heimann, Consultant
Location: Ryman Ballroom DE
In 2014, the IEEE released a total reworking of
its IEEE Std 730 for software quality assurance
(SQA). Instead of only covering SQA plans,
the new standard provides a full structure
and guide for developing and applying SQA
processes. The presentation, from a member
of the IEEE 730 Technical Working Group,
describes the three major SQA activity areas
and 16 constituent SQA activities in the new
standard, as well as the purposes, outcomes,
and tasks for each activity. Takeaways from
the presentation include talking points on
the benefits of IEEE 730 and diagrams for
implementing it.
Focus Area: Innovation
Division: Innovation Division
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I T23: The Future of the Quality Function
FLIP SESSION
Presenter: Joseph DeFeo, Juran Global
T21: Apply Tools of Modular Kaizen to
Daily Processes
Location: Delta Ballroom B
Presenter: Grace Duffy, Management and
Performance Systems
Location: Ryman Studios ABC
Quality is part of the company culture.
Integrating quality improvement is a must in
a busy workplace where rework and service
recovery steal precious time from meeting
customer outcomes. This session describes
modular kaizen, which integrates quality into
daily activities of a busy workplace. Participants
are introduced to a school of fishbones to
reduce disruptions in daily processes. Attendees
use fishbones and check sheets to identify and
improve organizational outcomes.
The role of the quality function is changing. It
is becoming an enterprise function capable of
focusing its energy on leading the enterprise
on the journey to achieve its mission; not just
focusing on the “little q” portion as it has done
for decades. Global enterprises can no longer
view the role of the quality function as being
solely product focused. Organizations must
evaluate the quality function role within the
company and move forward to the enterprise
role. This will lead to a complete transformation
of the quality staff, their skills, and abilities. Are
you prepared for this change?
Focus Area: The Future of Quality
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
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Innovation is creating new value for your
customers. Three distinctions will be clearly
demonstrated in this interactive session. First,
we will illustrate seven categories of customer
requirements: three that will improve value,
three that will add unnecessary cost, and
one that will create new value (innovation).
Next, we will introduce a process for inventive
thinking that includes an array of ideation
tools targeted at the 10 most common
innovation challenges. Finally, we will show
at least two specific innovation tools that
will change your perception about what is
possible for innovation.
Location: Ryman Ballroom C
2015 PROGRAM
TUESDAY
MAY 5, 2015
I T24: Getting the Business to Act on
Quality Initiatives
SIME DARBY BIODIESEL SDN BHD
Presenter: Bryan Kurey, CEB
Malaysia
Location: Governor’s Ballroom B
Location: Canal B
This session will focus on the techniques quality
staff can use to address barriers that prevent
business partners from acting on qualityfocused change. Learn solutions quality leaders
can use to develop these capabilities within
their teams, including redefining work patterns
and standardizing project support and roll-out
guidelines. We will combine quantitative results
with a practical example from Biogen Idec and
their effort planning guide.
In 2011, Sime Darby Biodiesel Sdn Bhd
embarked on a Six Sigma project to reduce
methanol consumption for its transesterification
process from 12.28 percent to 11.75 percent.
The team used Six Sigma DMAIC approaches
such as Pareto, I-MR, FMEA, pay-off matrix,
and the Mann Whitney test. By reducing
methanol consumption, the company enjoyed
low processing cost, higher profit, and
generated less emissions to impact a more
sustainable world. Overall, a savings of
USD$100,000 was harvested from the project.
Focus Area: Leadership
10:45 a.m. – 11:45 a.m.
GENPACT
QUALITY IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
Beyond Paper, Old Habits, and Silos
Netherlands
Location: Canal C
Sponsored by Minitab Inc.
HAIER
Decelerating Clutch Improvement Team
China
Location: Canal A
Our project has reduced the analytical
cycle time and the costs of input through the
introduction and integration of resources
using the Six Sigma method and finite element
simulation. The team located 13 key factors
from the total 255 analysis factors and
established a prevention system of reliability
and quality culture, which helped reduce
quality loss of USD$104,033, enhanced
customer satisfaction by 14 percent, and
achieved the target rate of 105 percent.
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Panthera Tigris
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Netherlands’ No. 1 drug store wanted to
eliminate its paper flow and handling to enable
decoupling of back-office operations and
cost reduction. By using LSS tools like VSM,
fishbone, 5 Whys, and explicit application
of change management, the team was able
to look and act beyond paper. A blueprint
was created and resulted in paper reduction
of more than 10,000 KG, productivity
improvement (USD$527,000), Lean Six Sigma
thinking, and end-to-end alignment. Moreover,
the customer is key again in the store!
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TUESDAY
MAY 5, 2015
BNY MELLON INTERNATIONAL
OPERATIONS (INDIA) PRIVATE LIMITED
GAMO, Pune, India
India
leverage LinkedIn for networking and boosting
knowledge of your field. Hear about best
practices in setting up a profile, making
connections, joining and starting groups,
and more.
Location: Canal D
1:15 p.m. – 2:15 p.m.
Keynote Speaker
CHARLES BEST
Founder and CEO
DonorsChoose.org
2015 PROGRAM
The team used Lean Six Sigma methodology
including the tools such as gage R&R, root
cause analysis, hypothesis testing, and control
charts. The improvement in aluminum purity led
to a higher product premium, which resulted in
annualized savings of $1.24 million.
ADTRAN INC.
Location: Delta
Ballroom A
Aging Components in Inventory Process
Improvement Team
2:15 p.m. – 3:45 p.m.
United States
Location: Bayou D
This team’s challenge was to resolve the
problem of managing electrolytic capacitors,
which were costing ADTRAN more than
$30,000 annually in rework and repairs. Using
the DMAIC approach, the team established
the acceptable date code (DC) range, and
implemented steps to prevent out-of-date parts
from entering and leaving the stockroom. The
first stock audit revealed over 100 unique
parts (250,000 capacitors) with DC more than
established threshold. This project has become
the benchmark for other ADTRAN CPI teams.
CHARLES BEST
Exhibit Hall
Extravaganza
Location: Ryman Hall C1/C2
2:45 p.m. – 3:45 p.m.
QUALITY IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
Sponsored by Minitab Inc.
NATIONAL UNIVERSITY OF
SINGAPORE, OFFICE OF
HUMAN RESOURCES
OHR Shared Services
11:45 a.m. – 12:45 p.m.
Singapore
Lunch (Ticket Required)
Location: Canal A
Location: Ryman Hall C1/C2
The OHR Shared Services team successfully
carried out a comprehensive reengineering
of core human resources processes in a
transformation project for the National
University of Singapore by analyzing people,
process, policy, and technology levers across
the institution.
12:45 p.m. – 1:15 p.m.
LinkedIn: The Whys and Hows
Presenter: ASQ Staff
Location: Delta Ballroom C
LinkedIn is the world’s largest professional
social networking site. Learn how you can
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TUESDAY
MAY 5, 2015
EMIRATES GLOBAL ALUMINIUM
HAIER
EGA - Anode Problems Reduction Team
Structure Optimization Team
United Arab Emirates
China
Location: Canal B
Location: Canal D
Carbon anodes are used for aluminum
production in electrolytic pots. Anodes had
started breaking abnormally because of thermal
shock. This project targeted reduced anode
breakage. The team used DMAIC methodology
and Six Sigma tools to achieve a better-thanindustry benchmark anode breakage rate,
while sustaining smooth operation and high
metal production efficiency. Financial benefits
of USD$1.2 million per annum (recurring) and
many intangible benefits were achieved.
This project addressed the problems in the
structure of Leader water heaters, which
greatly affected the Leader brand’s market
performance and employee satisfaction.
The Lean Six Sigma approach and DMADV
methodology were adopted, including
TRIZ, process maps, and control charts.
The manufacturing process defect rate was
reduced by less than 1 percent and the takt
of the assembly line was increased to 11
seconds/unit, leading to an annual savings
of $1.1 million.
KARLSKOGA HOSPITAL
Team Moving and Handling Knowledge
Sweden
F/A18 Program, Reducing FO
Near-Miss Escapes
Location: Canal C
This project focused on medical care with
high-quality, patient/staff satisfaction and
safety, meaning no pressure ulcer or harm for
our inpatients and no sickdays for work-related
accidents/diseases during patient transfer.
Some of our quality tools have been continual
improvement and decisions on the basis of
facts. We can show that a safe environment
for our employees led to safer patient care,
which saved more than 1.3 million euro/year
and lessened suffering.
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NORTHROP GRUMMAN
CORPORATION
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United States
Location: Bayou D
Foreign objects (FO) left undiscovered can
cause catastrophic aircraft damage, crew
injury, or even loss of life. The Northrop
Grumman F/A18 team—committed to
supporting its nation’s warfighter with a safe
and reliable product—utilized Six Sigma
and NG methods to reduce end-product FO
discoveries by 34 percent. This resulted in a
record stretch of FO-free aircraft deliveries and
a savings of 961 man-hours hours per year
valued at $1.3 million over five years.
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TUESDAY
MAY 5, 2015
4:00 p.m. – 5:00 p.m.
I T28: Engineering Quality: Cost to Value
CONCURRENT SESSIONS
Presenters: Stuart Simon and
George Graw, Raytheon Company
B T 25: Maximizing Provider Potential
Presenter: Katie Castree,
Hospital Sisters Health System
Location: Ryman Ballroom F
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I T26: Growing Organizational
Innovation: Plant the Seeds!
Presenter: Dawn Garcia,
Pursuit of Excellence LLC
Engineering quality value has increased
over the decades from a quality control
organization to a quality assurance
organization. However, there are many
areas where we are perceived as process
compliance monitors, which is often viewed
as an added cost to the program. A culture
shift can occur by focusing on moving our
emphasis from cost to value. By carefully
shifting our focus, we can move to a culture
where engineering quality can drive
design assurance and help prevent failures
that would, in turn, create a value-added
partnership to our programs.
2015 PROGRAM
This presentation looks at maximizing provider
potential, using data from Family and Internal
Medicine of Highland (Illinois) as an example.
Content includes an overview of the physician
practice, turnaround time analysis, patient
experience analysis, and deep-dive analysis for
one provider including the implementation of
care paths and their potential patient visits and
needed staffing. It is a practical application of
Lean Six Sigma tools to a real-world example.
Location: Ryman Ballroom DE
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
B T 29: Turning on the Light Bulb
About Quality
Presenter: John Dew, Troy University
Location: Governor’s Ballroom D
Location: Delta Ballroom C
Ask any CEO how important innovation is to
the future of their organization. Their answer
will be that it’s one of their top-three priorities.
Now ask them if they have an innovation
process. Nearly always, the answer is no.
This session will provide the framework for an
organization to develop an innovation process
that connects the organizational strategy to the
ideas of the workforce. True innovation grows
from the top and the bottom, but first, seeds
must be planted and nurtured.
To promote a culture that embraces quality
principles, it is essential to find ways to
enable people to think reflectively about the
beliefs and behaviors in the organization that
are creating resistance to effective quality
management and improvement. This session
introduces seven methods quality managers
can use to promote critical analysis and
discussion within their organizations that can
raise awareness of the quality-related issues.
Focus Area: Leadership
Focus Area: Innovation
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FLIP SESSION
A T30: A More Profitable Hospital in
5 Days
I T32: Root Cause Analysis:
Train the Trainer
Presenter: Jay Arthur,
KnowWare International Inc.
Presenters: Steven Walfish, BD, and
Julie Congress, JC Quality Consulting LLC
2015 PROGRAM
Location: Ryman Ballroom C
Discover a practical application of Lean Six
Sigma to create a cheaper, more profitable
hospital in five days. This real-world example
details how a hospital was able to decrease
costs and increase revenue. Many hospitals
have problems with appealed, rejected,
and denied claims. To reduce these, a stepby-step LSS process was implemented
involving: 1) Analyzing claims using control
and Pareto charts; 2) analyzing the root
cause using the “dirty-thirty process”; 3)
implementing countermeasures; and finally 4)
tracking results.
Location: Governor’s Ballroom C
It is up to the quality professional to teach
problem-solving application of basic quality
principles to others within the organization.
This session aims to help the quality
professional in several ways by providing
tools to define the connection between problem
solving and root cause analysis (RCA), and
teach others within the organization the
importance of RCA and use of its tools.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Focus Area: Practical Application
of Quality Tools, Techniques, and
Methodologies
I T33: Revolutionizing Quality Standards
in Manufacturing
Presenters: Clint Belinsky and
Mike Bellis, Jabil
A T31: Are You Forecasting What’s
Predictable or Unpredictable?
Location: Delta Ballroom D
Presenter: Eduardo Santiago, Minitab Inc.
Rapid technology advances are dramatically
changing our expectations for speed, big data
management, and risk mitigation. Our basic
quality tools must evolve to manage our endless
opportunities to deploy high-tech products that
companies are looking to industrialize. Add in
digital supply chains, new factory automation,
predictive analytics along with e-learning tools,
and we are on the cusp of a manufacturing
revolution! What are global companies doing
to lay the foundation for this revolution and
leverage the opportunities it presents? We’ll
examine how technology is changing the face
of quality in manufacturing and what it means
for your business.
Location: Ryman Studios MNO
There is a wide selection of forecasting
techniques available to practitioners that
includes tools such as moving averages,
exponential smoothing, trend analysis,
decomposition, Winter’s method, ARIMA, etc.
In this presentation we will familiarize you
with a framework that helps you choose the
best subset of tools for a particular situation
depending on the dynamics of a process.
We will illustrate the framework using several
real-life scenarios from retailers, finance,
and sports.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
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TUESDAY
MAY 5, 2015
I T34: FMEA as a Tool for Risk
Management in Construction Projects
I T36: ISO 9001/14001 Revision for
Integrated Management System
Presenter: Karen Naland,
Wanzek Construction
Presenters: Lorri Hunt, U.S. Technical
Advisory Group to TC 176, and Susan
Briggs, U.S. Technical Advisory Group
to ISO TC 207
Location: Ryman Studios PQR
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Division: Design and Construction Division
B T 35: Square Peg in a Round Hole:
Customized Lean Implementation
Presenters: Renee Tew and Kristen Wayne,
Maury Regional Medical Center
Location: Ryman Ballroom AB
Nearly three years into a transformation
journey, Maury Regional Medical Center
(MRMC), Columbia, TN, has had both
great success and faced many challenges
in implementing lean. MRMC is now able to
share some practical ideas for implementing
and customizing lean principles to fit your
organization. By continually assessing
and modifying its approaches to setting
organizational goals, lean education,
improvement activities (including modular
kaizen events), visual management, and gemba
walks, MRMC is moving from just “using” lean
tools to making lean “how we do what we do.”
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Location: Governor’s Ballroom B
ISO 9001 and ISO 14001 revisions are
approaching the Final Draft International
Standard stage. These revisions bring many
questions to users, specifically users of both
standards. The standardized structure will help
implementers of an integrated management
system, but at the same time raise questions
based on specific nuances in either ISO 9001
or ISO 14001. This presentation will provide
an update on ISO 9001 and ISO 14001 while
focusing on the similarities and the differences
including a status of the revision process
and proposed changes based on the current
published draft.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Division: Standards Group
I T37: Empirical Root Cause Analysis
Presenter: Matthew Barsalou, BorgWarner
Turbo Systems Engineering GmbH
Location: Delta Ballroom B
This presentation covers empiricism in root
cause analysis. Most professionals in quality
will need to perform a root cause analysis,
whether to optimize a process or identify the
cause of a failure. Unfortunately, empiricism is
an often neglected aspect. Both the theoretical
and practical aspects of using the scientific
method together with Box’s iterative inductive
deductive process will be explained and an
easy-to-use approach will be presented.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
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Failure mode and effects analysis (FMEA) can
be applied at all stages of project management
to define and reduce risk in construction
projects. We will cover the basics of the FMEA
tool and see its application in a case study
involving a wind turbine generator construction
project. Topics covered in depth will be the
customization of severity, detection, and
occurrence scales to match the construction
industry, and the mitigation of risk through the
development and application of a continuous
improvement model.
TUESDAY
MAY 5, 2015
A T38: Systems Engineering, Quality,
and Testing
day from 8,200 to 8,300 and increasing gold
metallurgical recovery 4 percent (from 65.3 to
69.35 percent). Six Sigma was used to develop
the project. Statistical tools were applied in
different stages of the project to analyze data
and optimize the process. The project led to
improved work methods and gave all team
members tools and skills to help them develop
future projects. The project also showed that
the mineral processing industry can apply
innovative methods to reach its goals. The
savings were USD$1,973,912/four months by
increasing grinding tons and USD$2,021,813/
seven months by increasing gold recovery.
Presenter: Christena Shepherd, Jacobs
ESSSA Group
2015 PROGRAM
Location: Ryman Studios ABC
AS 9100 has little to say about how to apply
a quality management system (QMS) to
aerospace test programs. There is little in the
quality engineering Body of Knowledge that
applies to testing, unless it is nondestructive
examination or some type of lab or bench
testing. If one examines how the systems
engineering processes are implemented
throughout a test program, and how these
processes can be mapped to AS 9100, a
number of areas for involvement of the quality
professional are revealed.
CIVIL AVIATION AUTHORITY
OF SINGAPORE
Safe Skies
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Division: Aviation, Space &
Defense Division
Singapore
Location: Canal C
This project aimed to further enhance aviation
safety through an integrated platform that
collates and analyzes aviation-related safety
information. Through the use of work flow
analyses and business process reengineering,
reporting work flows were simplified, leading
to significant time savings of 300 man-days
annually. The new reporting and analytical
capabilities have enabled a more effective
safety monitoring of aviation operations and
strengthened the Civil Aviation Authority
of Singapore’s goal in promoting a strong
aviation safety culture.
4:00 p.m. – 5:00 p.m.
QUALITY IMPACT
SESSIONS/LIVE TEAM
CASE STUDIES
Sponsored by Minitab Inc.
MINERA FRESNILLO
Planta de Beneficio
Mexico
Location: Canal B
This project focused on the SAG milling and
gravimetric concentration area with two main
objectives: increasing the grinding tons per
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TUESDAY
MAY 5, 2015
HAIER
Washing Machine Noise Reduction
China
Location: Canal D
Addressing Max Life’s Top 5
Customer Issues
India
Location: Bayou D
This team from India’s largest nonbank life
insurance was challenged to reduce customer
complaints by 25 percent. Using Six Sigma
DMAIC approach and tools like SIPOC,
statistical test of proportions, chi square, and
value stream mapping, solutions were identified
and short-listed using a solution selection
matrix. Change management framework
and project management methods were used
to actually reduce customer complaints by
45 percent, leading to increased customer
satisfaction scores, increased renewal
income, increased conservation ratio,
and reduced costs.
7:00 p.m. – 9:30 p.m.
Networking Reception (Ticket Required)
Location: Delta Island
Each paid conference registration includes
one ticket to attend this fun reception. Enjoy
appetizers, cash bar, and music entertainment.
Additional tickets are available for purchase
at the registration desk in the Delta Lobby B.
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The team successfully carried out an
operational cost reduction project for washing
machines by analyzing market demand, KPI
deviation, and strategic goals. With the aid
of Six Sigma methodology such as hypothesis
test, Pareto, DoE, and TRIZ, the project team
was able to reduce the maintenance cost
from $2.23 million to $1.21 million, greatly
enhancing brand value and factory efficiency.
It also helped to create an atmosphere for
Six Sigma study and quality improvement
throughout the organization.
MAX LIFE INSURANCE
COMPANY LIMITED
WEDNESDAY
MAY 6, 2015
8:00 a.m. – 9:00 a.m.
B W03: Small Business Challenge: The
ISO 9001:2015 Transition
CONCURRENT SESSIONS
Presenter: Denise Robitaille, Robitaille
Associates
I W01: Driving Profitability Through
Leadership Engagement in Kaizen
Location: Delta Ballroom D
Presenter: Cedro Toro, KPI Fire
2015 PROGRAM
Location: Ryman Ballroom DE
Ever wonder how a labor-intensive production
line can save enough money to compete
and manufacture in America? Wolverine
Worldwide is making it happen. By applying
lean principles and engaging its workforce, the
company is making process improvements that
will keep jobs in America and put Americanmade shoes on Americans. Wolverine
Worldwide manufactures many popular brands
of shoes that you already own and love.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Change can be exciting! The new revision
of ISO 9001 provides opportunity for
organizations to derive greater value from their
quality management system. It also creates
challenges. There are unique aspects and
constraints that typify small businesses and that
will affect their transition to ISO 9001:2015.
New and amplified concepts include: context
of the organization, interested parties, riskbased thinking, documented information, and
managing change. All need to be applied in a
manner that is intelligible and practical while
creating value and creating opportunities for
improvement and success.
Focus Area: Risk and Change
I W02: Getting Started With
Remote Auditing
Division: Quality Management Division
I W05: Creating and Sustaining
a Culture of Excellence Using the
Baldrige Framework
Presenter: Shauna Wilson, Amazon
Consulting Inc.
Location: Delta Ballroom C
What is e-auditing? E-auditing entails using the
Internet and mobile device technology to audit
remote business locations. E-auditing can ensure
supplier audits occur when business travel is
banned. It replicates the emerging working
environment in global supply chains and is
efficient—enabling instant viewing and verifying
of remote processes. In this session, participants
will learn about applicable environments,
e-auditing fundamentals, and the benefits
derived from using remote auditing tools.
Focus Area: Innovation
Presenters: Cary Hill, MESA, and Jacqueline
DesChamps, Baldrige Performance
Excellence Program
Location: Governor’s Ballroom B
Today’s environment demands that senior
leaders ensure their organization’s sustainability
by understanding the short- and long-term
factors that impact the organization and
its marketplace. The Baldrige Criteria for
Performance Excellence meets this demand by
providing a systems perspective for managing
an organization and its key processes to strive
for performance excellence. Learn how MESA, a
two-time Baldrige Award recipient, created and
sustains a culture of performance excellence.
Focus Area: Leadership
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WEDNESDAY
MAY 6, 2015
W06: Becoming an Innovative Leader
Presenters: Michelle Brown and
Eric Michrowski, Sentis
Location: Delta Ballroom B
I W08: Utilizing ISO 10377:2013
to Create a Safer Bosch E-Bike
Presenter: Anthony Judge,
Bosch Engineering North America
Location: Ryman Ballroom C
Focus Area: Innovation
BW
09: Lean in State Transportation:
Faster, Better, Efficient
I W07: Implementing an Expanded
Gage R&R in Industrial Applications
In April 2013, ISO 10377: Consumer Product
Safety – Guidelines for suppliers was issued
in its first edition. This session will discuss the
five main phases of ISO 10377:2013; namely,
basic principles, general requirements, safety
in design, safety in production, safety in the
marketplace, and how the application of this
standard along with Bosch’s internal processes
can create a safer consumer product.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Presenters: Louis Johnson and
Cheryl Pammer, Minitab Inc.
Presenters: Gary Vansuch, Colorado
Department of Transportation,
Greg Spradley, and Patsy Mimms, TN
Department of Transportation
Location: Ryman Ballroom AB
Location: Ryman Ballroom F
Does a standard gage R&R adequately
assess your measurement system? Quality
professionals often must include multiple
instruments, laboratories, or other additional
factors in their study. Simply repeating the
standard study at all levels of the new factor
is incomplete and often very inefficient. This
presentation shows how to determine the
appropriate sampling plan, assign fixed
and random factors, analyze important
interactions, and handle missing data. Several
manufacturing and laboratory systems will be
used to illustrate this new methodology.
Lean process improvement has been used
very effectively by many private-sector
organizations to improve customer service
and to become more competitive. Some
governmental organizations have also been
using lean for a while. This session will discuss
some of the enhancements lean has produced
in one state government organization, the
Colorado Department of Transportation
(CDOT). Additionally, the session will
provide tools and practical advice for other
governmental entities that are seeking to
improve their operations to become more
effective, efficient, and elegant.
Focus Area: The Future of Quality
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Division: Government Division
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Improving quality. Reducing production costs.
Creating efficiencies. Developing new and
improved processes. Providing world-class
customer service and experience. These are
just some of the challenges leaders face as they
strive to improve company results and improve
quality. Generating creative thinking and
implementing breakthrough ideas is the key to
meeting these challenges and the cornerstone
of innovation. Therefore, building capability
around innovation is critical to leaders and
organizations wanting to achieve improved
business performance.
WEDNESDAY
MAY 6, 2015
2015 PROGRAM
I W10: Mercy Hospital Leans Into Labor
and Birth Improvements
demonstration is based on a Six Sigma project
aiming to improve operating income of a
plastic film manufacture company.
Presenters: Heather Thompson,
Tony Vago, and Ashley Bell, Mercy
Hospital St. Louis
Focus Area: Innovation
Location: Ryman Studios ABC
I W12: Sustaining Lean and Extending
the Quality Enterprise
Through daily lean huddles and rapid
improvement events, the labor and birth
department at Mercy Hospital, St. Louis, MO,
has increased co-worker engagement and
patient satisfaction while resulting in a 51
percent increase in on-time induction call-ins
and a 22 percent increase in on-time starts for
operating room cases. This lean approach has
dramatically improved team understanding
of accountable metrics, ideas to improve
those metrics, and communication across the
organization. In addition, workers who were
once not very involved, now participate in
active engagement. Lean has fundamentally
changed Mercy Hospital for the better.
Focus Area: Practical Application
of Quality Tools, Techniques, and
Methodologies
Presenters: Patrice Griffith, University
of Texas Southwestern Medical Center,
and Kathy Price, UT Southwestern
University Hospitals
A W11: Be Creative in Quality
Improvement
Location: Ryman Studios PQR
Presenter: Shu Liu, Hexion Inc.
Location: Governor’s Ballroom C
The seven creativity strategies include
transforming, dividing, brainstorming, mind
mapping, associating, comparing, and
selecting. The first six strategies are used to
stimulate divergent thinking to generating
ideas, while the last strategy is employed to
encourage convergent thinking to choose
right ideas. This session gives a real example
to illustrate how to apply the seven strategies
in every stage of the DMAIC process. The
INTERMEDIATE
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By fully integrating lean into the quality
management system, an organization can
develop and deploy a much more effective
business management system while reducing
the waste that has been created in redundant
systems. An integrated business management
system, complete with the use of lean tools and
cultural aspects, will also add life to a stale
quality management system that is perhaps not
driving continuous improvement, while adding
sustainability to lean improvement efforts.
B W13: Lean Thinking: Airplane
Factory Simulation
WORKSHOPS
B
Location: Governor’s Ballroom D
Focus Area: The Future of Quality
8:00 a.m. – 10:15 a.m.
50BASIC
Presenter: Mike Micklewright,
QualityQuest Inc. and Kaizen Institute
ADVANCED
This lean session includes didactic and
participative exercises to demonstrate
application of lean tools and concepts.
The Paper Airplane Factory is a 1.5-hour,
three-part exercise that allows participants
to see the advantages of a lean workplace.
This exercise keeps the class active, excited,
and promotes a bit of competitiveness when
several teams do the exercise concurrently.
Focus Area: Practical Application
of Quality Tools, Techniques, and
Methodologies
A
Read session and level descriptions on page 14.
WEDNESDAY
MAY 6, 2015
I W16: Quality-Fitness
Focused Innovation
Presenter: Yvonne Howze, Texas
Department of Transportation
Presenter: Glenn Mazur, QFD Institute
Location: Ryman Studios ABC
Location: Ryman Studios MNO
Fitness-to-use is a fundamental principle for the
quality professional. It is only when a product
or service is “used” that its true value transfers
from the maker/provider to the customer. Fastchanging technologies and global markets
pressure product developers to more accurately
and efficiently define emerging customer value,
and to innovate solutions to high-priority needs
before competitors. Accuracy and efficiency
are the province of the quality professional,
who can play an important role by applying
quality principles to the innovation process.
This presentation will show, with examples,
new quality tools to better capture and quantify
customer use and needs to improve innovation.
This session is based on the intersection of
three main principles: 1) Leaders need to
manage themselves; 2) leaders need to create
a model for leading change; and 3) leaders
need to assume responsibility for developing
the talent of others, building partnerships,
and establishing a set of results-oriented
performance expectations. Simple theories,
practical applications, and fun-filled activities
will increase participants’ knowledge about
their own leadership capability.
Focus Area: Leadership
9:15 a.m. – 10:15 a.m.
CONCURRENT SESSIONS
A W15: Enhancing Total Patient
Experience (TPE) in ERs
Presenters: Javed Cheema, Altarum
Institute, and Muhammad Bajwa,
Albert Victor (Mayo) Hospital
Location: Ryman Ballroom C
This session is based on a study conducted
to improve total patient experience (TPE) in
hospital ERs by applying lean and quality
tools. The study included developing a detailed
value stream improvement (VSI) map from
sign-in to discharge and follow-up visits using
patients’ perception of value proposition;
then reengineering core processes aligned
to patients’ needs. The results showed that
quality of service (QoS) and TPE dramatically
improved without extensive incremental
investment and efforts.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Focus Area: Innovation
B W17: Influence and Persuasion:
The Psychology of Culture Change
Presenter: Holly Duckworth,
Kaiser Aluminum
Location: Delta Ballroom C
Often those in the quality profession need
to change the behaviors of others in the
organization with whom they have no direct
authority. Quality managers need to influence
teams in operations. Quality engineers
need to influence suppliers and reassure
customers. Quality auditors need access to
back-room information. This session will help
you understand and use the psychology of
influence, authority, and persuasion. Practical
examples pertinent to the quality professional
of how to use psychology to achieve culture
change will be demonstrated.
Focus Area: Risk and Change
Division: Healthcare Division
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2015 PROGRAM
I W14: What Is This Thing
Called Leadership?
2015 PROGRAM
WEDNESDAY
MAY 6, 2015
I W18: Effective Medical Device
Postmarket Surveillance System
I W20: Performance vs. Compliance:
Always Bet on Performance
Presenters: Naveen Agarwal and
Arthur Shedden, J&J Vision Care Inc.
Presenters: Ron Lear and
Amanda Lewanski, Booz Allen Hamilton
Location: Ryman Ballroom F
Location: Ryman Ballroom AB
Although medical device manufacturers are
required to conduct postmarket surveillance
(PMS), it has been an industry-wide challenge
to develop and implement a comprehensive
PMS system within an integrated risk
management framework. As part of the
required postmarket vigilance, manufacturers
often focus on complaints and adverse
events but find it difficult to implement a
comprehensive surveillance system throughout
the product life cycle. In this session, we share
best practices for implementing a PMS system
for medical devices.
Quality programs that emphasize performance
for program and business results will always
be more successful than those that focus on/
emphasize compliance. Recent trends in
international models and standards “adding
or emphasizing” performance indicate
that the quality community as a whole has
not understood the vital importance of
performance. A compliance check is a logical
first step to establishing a quality program,
but the program must then evolve to make
performance the foremost priority.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I W21: The Journey from Liable
to Reliable
I W19: Recognition and Leadership
Effects on Lean Six Sigma Projects
Presenters: Fred Lane and
McClellan Dameron, Moxtek
Location: Governor’s Ballroom B
Presenter: Rob Bryant, Self-Employed
Location: Ryman Studio L
This session reports on the results of a project
studying the effects of the independent
variables (recognition, reward, project leader
engagement, and project leader organizational
level) upon the dependent variables (project
success measures and financial impact
measures). Statistical tools such as regression,
chi square, and hypothesis testing were used
to show association between variables.
Leaders will understand which of these
variables is most important.
Focus Area: Leadership
52BASIC
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Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
Competitive environments require judicious
implementation of expensive programs like
reliability. We began by investigating field
failures to determine rates and mechanisms.
Various time domains were analyzed to
observe changes over time. Customer data
were analyzed to understand different use
environments. We used this data to create a
design of experiment to relate field data with
stress conditions using low-volume sampling
methods. Our presentation will show our
approach, methods, results, and learnings.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
I
ADVANCED
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Read session and level descriptions on page 14.
WEDNESDAY
MAY 6, 2015
B W22: Managing
Operational Excellence
I W24: Quality Strategy Success
Formula for Capital Projects
Presenter: James King,
JBK Associates
Location: Delta Ballroom B
Presenter: Carl Drechsel,
SGS North America Inc.
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
B W23: Quality in the New Century:
QA, Tech, and the Role of Data
Presenter: Austin Lin, Google
Location: Delta Ballroom D
The quality profession is entering a new
century. In the 20th century, quality skills
were tied to the local and tangible. In the
21st century, those skills must evolve toward
becoming global and digital. In a time
of expansive globalization and explosive
technological growth, data is plentiful and
inexpensive, and the technologies harnessing
it will be at the heart of the profession’s
transformation. This talk highlights five
themes transforming the field and what QA
professionals can do to respond to them.
Location: Ryman Ballroom DE
To achieve a flawless startup after
commissioning of a capital project, it is
imperative that a sound quality strategy
be defined during project planning and
implemented accordingly. This session will
give you the formula for success during the
engineering and procurement phases of the
project. Critical areas covered will be quality
preventive action (QPA), project quality plan
(PQP), quality performance measurement
system (QPMS), cost of quality (CoQ), and key
performance indicators (KPIs).
Focus Area: Practical Application of Quality
Tools, Techniques, and Methodologies
10:30 a.m. – Noon
Closing Session,
Keynote Speaker, and
International Team
Excellence Award
Ceremony
ANALJIT SINGH
Founder Chairman
Max India Limited
ANALJIT SINGH
Location: Delta Ballroom A
Focus Area: The Future of Quality
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2015 PROGRAM
Get an overview of how to manage for
operational excellence—what is it, why
is it important, factors for success, how
to implement critical process improvements
to achieve operational excellence, and
what management must do to facilitate
its implementation.
KEYNOTE SPEAKERS
2015 PROGRAM
All keynote speaker presentations will be held in Delta Ballroom A.
MONDAY, MAY 4
MONDAY, MAY 4
8:00 a.m. – 9:45 a.m.
4:15 p.m. – 5:15 p.m.
SHAWN ACHOR
New York Times Best-Selling
Author and Researcher on
Positive Psychology
DR. JOANN STERNKE
Superintendent
Pewaukee School District
Shawn Achor is the New
York Times best-selling
author of The Happiness
Advantage and Before
Happiness. He spent 12 years at Harvard,
where he won over a dozen distinguished
teaching awards and delivered lectures on
positive psychology in the most popular
class at Harvard. He graduated magna cum
laude from Harvard and earned a master’s
degree from Harvard Divinity School in
Christian and Buddhist ethics. Achor has since
become one of the world’s leading experts
on the connection between happiness and
success. He has worked with more than
one-third of the Fortune 100 companies, and
with organizations including the NFL, the
Pentagon, and the U.S. Treasury. Achor has
traveled to 51 countries, speaking to farmers in
Zimbabwe, CEOs in China, doctors in Dubai,
and schoolchildren in South Africa. Oprah
Winfrey did a two-hour interview with Achor
on the science of happiness and meaning.
His research on happiness made the cover of
Harvard Business Review; his TED talk is one of
the most popular of all time with over 8 million
views; and his lecture airing on PBS has been
seen by millions.
Dr. JoAnn Sternke considers
herself very lucky to be a
part of the Pewaukee School
District since 2001.
Under Sternke’s tenure,
numerous program improvements have been
implemented to increase student achievement.
Some of these initiatives include a successful
1:1 laptop initiative in elementary through high
school, four-year-old kindergarten, advanced
high school course offerings with Northwestern
University, elementary world language, middle
school 5x5 block schedule, and increased high
school graduation requirements.
In 2010, the Pewaukee School District was
the first education recipient of the Wisconsin
Forward Award. In 2013, the Pewaukee School
District was honored to receive the Malcolm
Baldrige National Quality Award. Sternke
serves on the board of examiners for both the
Baldrige National Quality Program and the
Wisconsin Center for Performance Excellence
and she is an active member of ASQ.
Sternke was recently recognized as Pewaukee’s
Person of the Year in 2014 and Wisconsin’s
Superintendent of the Year for 2013. She was also
honored with the Milwaukee Business Journal’s
Women of Distinction in 2010.
Sternke earned her doctoral degree in
leadership, learning, and service through
Cardinal Stritch University, where she also
serves as a professor and site coordinator for
the master’s in educational leadership program
and superintendent licensure program.
54
KEYNOTE SPEAKERS
TUESDAY, MAY 5
8:00 a.m. – 9:00 a.m.
MARGARET HEFFERNAN
Entrepreneur, Chief Executive,
and Author
In 1994, Heffernan returned to the United
States, where she worked on public affairs
campaigns in Massachusetts and with software
companies trying to break into multimedia. She
developed interactive multimedia products with
Peter Lynch, Tom Peters, Standard & Poors, and
The Learning Company. She then joined CMGI
where she ran, bought, and sold leading
Internet businesses, serving as chief executive
officer for InfoMation Corporation, ZineZone
Corporation, and iCAST Corporation. She was
named one of the Internet’s Top 100 by Silicon
Alley Reporter in 1999, one of the Top 25 by
Streaming Media magazine and one of the
Top 100 Media Executives by The Hollywood
Reporter. Her “Tear Down the Wall” campaign
against AOL won the 2001 Silver SABRE
Award for public relations.
Heffernan has published three books: The
Naked Truth: A Working Woman’s Manifesto,
Women on Top: How Female Entrepreneurs
are Changing the Rules for Business Success,
and Willful Blindness. All of these works
explore why and how companies packed full of
talented, motivated, and committed executives
fail to spot major problems or to capture the
full intellectual innovative capacity of their
people. Her new book looks at what it takes
Heffernan advises global businesses on
effective global strategies and supports women’s
networks and industry associations involved
in diversity and inclusion. She also teaches at
the School of Management at the University of
Bath and has been invited to speak at business
schools around the world, including Harvard
Business School, the Rotman School, London
Business School, and the Lee Kuan Yew School
of Public Policy. She also lectures widely at
organizations as diverse as the Federal Bank of
the United States, Accenture, Roche, KLA-Tencor,
and Procter & Gamble.
TUESDAY, MAY 5
1:15 p.m. – 2:15 p.m.
CHARLES BEST
Founder and CEO
DonorsChoose.org
Charles Best leads
DonorsChoose.org, a
nonprofit organization that
provides a simple way
to address educational
inequity. At DonorsChoose.org, public school
teachers create classroom project requests
and donors can pick the projects they want
to support. Best launched the organization in
2000 out of a Bronx public high school where
he taught history. DonorsChoose.org is one of
Oprah Winfrey’s “ultimate favorite things” and
was featured on the cover of Fast Company as
one of the “50 Most Innovative Companies in
the World.” For three years, Fortune Magazine
has named Best to its “40 under 40 hottest rising
stars in business.”
55
2015 PROGRAM
Margaret Heffernan was
born in Texas, raised in
Holland, and educated at
Cambridge University. She
worked at BBC Radio for
five years, where she wrote, directed, produced,
and commissioned dozens of documentaries
and dramas. Leaving the BBC, she ran the trade
association IPPA.
for individuals and organizations to be truly
creative and collaborative—where the barriers
to achievement lie and how to overcome them.
KEYNOTE SPEAKERS
Let us take you out on the town!
WEDNESDAY, MAY 6
chair of the board of governors of the Indian
Institute of Technology (IIT), Roorkee—India’s
most prestigious engineering college. This year,
he instituted a scholarship fund for meritorious
management students from India at the Graduate
School of Management, Boston University.
Complimentary transportation sponsored by
10:30 a.m. – Noon
2015 PROGRAM
ANALJIT SINGH
Founder Chairman
Max India Limited
Max India Group is
renowned for service
excellence and has
successful joint ventures with
some of the pre-eminent
firms of the world including Mitsui Sumitomo
of Japan, Life Healthcare of South Africa,
and Bupa Plc of the United Kingdom. Earlier
partners include New York Life Insurance
Company, Hutchison Whampoa, Motorola,
and Lockheed Martin.
Singh has been felicitated by Hillary Clinton,
former U.S. senator and secretary of state, on
behalf of the Indian American Centre for Political
Awareness for his outstanding achievement in
presenting the international community with an
understanding of a modern and vibrant India and
for creating several successful joint ventures with
leading U.S. companies and promoting business
ties with the United States.
He has been honored with the Ernst and
Young Entrepreneur of the Year Award (service
category) and the Golden Peacock Award for
Leadership and Service Excellence. In 2014
he was awarded with Spain’s second highest
civilian honor—the Knight Commander of the
Order of Queen Isabella—and the Distinguished
Alumni Award from Boston University.
Shuttles will run Monday, March 4, 6 p.m.-11 p.m.
Reserve your seat at the onsite information desk.
A self-made entrepreneur, Analjit Singh was
awarded Padma Bhushan, one of India’s top
civilian honors, by the president of India in 2011.
Singh is the non-executive chair of Vodafone
India and a director on the boards of Tata Global
Beverages and Sofina NV/SA, Belgium. He has
recently served as chair of The Doon School.
Singh is a member of the founder executive
board of the Indian School of Business (ISB),
India’s top-ranked B-School, and has served as
Singh is an alumnus of The Doon School and
Shri Ram College of Commerce, University of
Delhi, and has an MBA from the Graduate
School of Management, Boston University.
Let us take you out on the town!
Complimentary transportation sponsored by
Shuttles will run Monday, May 4, 6 p.m. – 11 p.m.
Location: Delta Portico
56
Shuttles will run Monday, May 4, 6 p.m.-11 p.m.
NETWORKING AND SPECIAL EVENTS
Community Service Project
Product Demo: Minitab Inc.
Sunday, May 3 | 11:30 a.m. – 4:00 p.m.
(Check-in at 11:30 a.m. Buses leave at noon.)
Location: Delta Portico
Monday, May 4 | 10:15 a.m. – 10:45 a.m.
Location: Ryman Ballroom AB
ASQ Annual Business Meeting and
Recognition of the 2015 Medalists
and Award Winners
Sunday, May 3 | 5:00 p.m. – 6:30 p.m.
Location: Delta Ballroom A
The annual business meeting is a perfect
opportunity for you to hear about the State
of the Society, introduction of the ASQ board
members, as well as recognition of the 2015
medalists and award winners.
Conference Opening Reception
Sunday, May 3 | 6:30 p.m. – 8:30 p.m.
Location: Ryman Hall C1/C2
The World Conference Opening Reception is
a truly memorable experience. Network with
colleagues, catch up with old friends, and
enjoy hors d’oeuvres and a cash bar as you
celebrate quality in the exhibit hall.
Conference Kickoff
Monday, May 4 | 10:00 a.m. – 11:15 a.m.
Location: Ryman Hall C1/C2
Start your 2015 World Conference experience
with this unique opportunity to get to know your
fellow attendees, visit exhibitors, and participate
in interactive activities in the ASQ Center.
New Ways to Make the Minitab Worksheet
Work for You
Quickly organize and
explore your data directly
from the worksheet using the new features in
Minitab 17.2. In this session, you will learn how
to highlight, sort, and subset your data based
on Pareto rules, out-of-control subgroups, out-ofspec points, outliers, and more.
Product Demo: MasterControl Inc.
Monday, May 4 | 10:15 a.m. – 10:45 a.m.
Location: Ryman Ballroom DE
Quality of Thinking About the
Way We Think
Critical thinking
and communication
are imperative in
decision making when conflicting governance
provides many “right” answers. Systemic Event
Management is the key to resolving such
conflict.
Product Demo: Sparta Systems, Inc.
Monday, May 4 | 10:15 a.m. – 10:45 a.m.
Location: Ryman Ballroom C
Completing the Quality Picture
To understand how
organizations are
addressing these
challenges, join Sparta Systems as we’ll
discuss the ways we are helping manufacturers
effectively enable CMOs and suppliers to
more easily collect and share quality-related
information, efficiently provide supplier and
CMO quality information across departments,
and build a culture of quality and collaboration
both internally and externally through the use
of information.
57
2015 PROGRAM
ASQ is working with Hands On Nashville to
improve the facilities of Smithson-Craighead
Academy, a free public charter school
operated by the nonprofit organization Project
Reflect. Volunteers will help with a playground
makeover, outdoor classroom/garden
enhancement projects, painting projects, and
more. All volunteers will receive a boxed
lunch, water, and a free T-shirt on-site. Space is
limited to 100 participants. Register at asq.org/
wcqi/2015/community-service-project.aspx.
NETWORKING AND SPECIAL EVENTS
Product Demo: EtQ Inc.
2015 PROGRAM
Monday, May 4 | 11:00 a.m. – 11:30 a.m.
Location: Ryman Ballroom DE
Beyond Risk Assessment: The Role of Risk
Management in Compliance
In this demonstration we
will discuss why risk is an
integral part of compliance,
best practices in defining risk
factors for an organization, and more.
Product Demo: Intelex Technologies
Monday, May 4 | 11:00 a.m. – 11:30 a.m.
Location: Ryman Ballroom C
Ensuring Supplier Performance and
Compliance
Reduce risk across your
supplier management
program and discover how to achieve
exceptional quality and compliance from your
suppliers with Intelex’s Supplier Performance
Management Software.
Product Demo: Minitab Inc.
Monday, May 4 | 11:00 a.m. – 11:30 a.m.
Location: Ryman Ballroom AB
Monte Carlo Simulation Made Easy
Learn how to simulate and
optimize product results to
ensure they meet your specifications. Using
Devize, Minitab’s new Monte Carlo simulation
software, see how easy it is to utilize your
y=f(x) equations, combined with the variability
of the inputs, to predict process capability and
identify the best strategy for reducing defects.
manage the people side of change. Attend this
session to explore the Prosci ADKAR® Model,
a powerful framework for managing change
more effectively.
Product Demo: Knoah Solutions Inc.
Tuesday, May 5 | 12:30 p.m. – 1:00 p.m.
Location: Ryman Ballroom AB
Assessing & Benchmarking Your Customer
Service Quality: TotalAssure
Highlights include: client
testimonial, KnoahsARK
software, and program
TotalAssure, combining
people, process, and technology as a complete
quality strategy. See first-hand tool integration
and resolution.
Exhibit Hall Extravaganza
Tuesday, May 5 | 2:15 p.m. – 3:45 p.m.
Location: Ryman Hall C1/C2
Enjoy your final chance to visit exhibitor
booths and participate in prize drawings
including a special drawing for a one-of-akind Erik Wahl painting.
Networking Reception (Ticket Required)
Tuesday, May 5 | 7:00 p.m. – 9:30 p.m.
Location: Delta Island
Each paid conference registration includes
one ticket to attend this fun reception. Enjoy
appetizers, cash bar, and music entertainment.
Additional tickets are available for purchase at
the registration desk in the Delta Lobby B.
Product Demo: Prosci
International Team Excellence Award
Ceremony
Monday, May 4 | 11:00 a.m. – 11:30 a.m.
Location: Ryman Ballroom F
Wednesday, May 6 | 10:30 a.m. – Noon
Location: Delta Ballroom A
Demystifying Change Management: How to
Increase Your Effectiveness as a Change Leader
Delivering project results
and outcomes requires us to
Help the participants of the International Team
Excellence Award Process celebrate their great
accomplishments and find out who will take
home the Gold Level award.
58
EXHIBIT HALL INFORMATION
Exhibit Hall Hours
The exhibit hall is located in Ryman Hall C1/C2.
Sunday, May 3 | 6:30 p.m. – 8:30 p.m.
Monday, May 4 | 9:00 a.m. – 5:00 p.m.
Tuesday, May 5 | 9:00 a.m. – 4:00 p.m.
If you are searching
for a new employment
opportunity, make sure you stop by any of the
exhibitor booths with the “We’re Hiring” sign.
These exhibitors have open positions within
their company and are looking for people
passionate about quality to join their team.
The 2015 Quality Impact Storyboards from
the 2014–2015 International Team Excellence
Award Process are available for you to view
in multiple formats. Visit the ASQ Center on
Monday and Tuesday to see the posters in
person. You can also view the storyboards
online by visiting asq.org/2015-storyboards.
Vote for your favorite storyboard—the winners
will be announced Wednesday during the
closing session.
• Alcon – A Novartis Company (Booth 501)
• BSI (Booth 307)
• Perry Johnson Registrars (Booth 827)
Support the Next Generation of Quality Leaders
LEARN HOW YOU COULD WIN
A ONE-OF-A-KIND PAINTING
The ASQ Emerging Quality Leaders
Program offers a unique experience that
focuses on establishing a culture of quality
and performance excellence. Participants
emerge with a broader perspective on
how to achieve performance for their
own organizations, stimulate innovation,
and gain the skills needed to lead in the
21st century.
With a minimum donation
of just $10, YOU can
help ASQ establish the
Paul Borawski Emerging
Quality Leaders Program
Scholarship Fund and get
entered into a drawing
to win a one-of-a-kind piece by artist
Erik Wahl, created on stage during
his keynote session at the 2014
World Conference on Quality and
Improvement.
Visit asq.org/donate-wahl by 4:00 p.m.
on Tuesday, May 5, 2015, for your
chance to win!
59
EXHIBIT HALL INFORMATION
Employment
Opportunities
Quality Impact Storyboards
SPONSORS AND EXHIBITORS
Thank you to our 2015 sponsors!
MOBILE APP MAIN BANNER
SPONSOR AND EXECUTIVE
ROUNDTABLE SPONSOR
SILVER SPONSOR
EXECUTIVE ROUNDTABLE SPONSOR
EXHIBIT HALL INFORMATION
INTERNATIONAL TEAM EXCELLENCE
AWARD PROCESS SPONSOR
AND LANYARD SPONSOR
“AFTER 5” SESSION SPONSOR
Visit us at booth 727.
60
SPONSORS AND EXHIBITORS
The ASQ Family
ANAB
600 N. Plankinton Ave.
Suite 300
Milwaukee, WI 53203
Phone: 414-347-9858
Booth: ASQ Center
Providing accreditation
to ISO and industry
standards for management
systems CBs; calibration,
test, and forensic
laboratories; inspection
bodies; PT providers; RMPs;
police crime units; and
medical laboratories.
ASQ Community
Planning Committee
Booth: 831
ASQ Media Sales/
Naylor
Booth: 346
Audit Division
Booth: 443
Automotive Division
Booth: 831
Aviation, Space &
Defense Division
Booth: 546
Human Development
and Leadership Division
Booth: 847
Innovation Division
Booth: 842
Inspection Division
Booth: 437
Biomedical Division
Booth: 445
Lean Enterprise Division
Booth: 534
Chemical and Process
Industries Division
Booth: 343
Measurement Quality
Division
Booth: 435
Customer-Supplier
Division
Booth: 642
Quality in Mining
Interest Group
Booth: 849
Design and Construction
Division
Booth: 439
Quality Management
Division
Booth: 639
Education Division
Booth: 538
Reliability Division
Booth: 846
Electronics and
Communications Division
Booth: 738
Section Affairs Council
(SAC)
Booth: 345
Energy and
Environmental Division
Booth: 547
Service Quality Division
Booth: 740
Food, Drug, and
Cosmetic Division
Booth: 442
Government Division
Booth: 851
Healthcare Division
Booth: 746
Six Sigma Forum
Booth: 948
Statistics Division
Booth: 543
Team and Workplace
Excellence Forum
Booth: 950
61
EXHIBIT HALL INFORMATION
www.anab.org
ASQ Forums, Divisions,
and Interest Groups
SPONSORS AND EXHIBITORS
EXHIBIT HALL INFORMATION
Exhibitors
A2LA – American Association for
Laboratory Accreditation
5301 Buckeystown Pike
Suite 350
Frederick, MD 21704
Phone: 301-644-3248
www.a2la.org
Booth: 411
A2LA is a multidiscipline accreditation body,
offering accreditation to and training on ISO/
IEC 17025, ISO/IEC 17020, ISO Guide
34, ISO/IEC 17065, ISO/IEC 17043, and
ISO 15189.
AIAG – Automotive Industry
Action Group
26200 Lahser Road
Suite 200
Southfield, MI 48033
Phone: 248-358-3003
www.aiag.org
Booth: 819
The Automotive Industry Action Group (AIAG)
is a globally recognized organization where
automakers, suppliers, service providers, and
government work collaboratively to streamline
industry processes.
Alcon – A Novartis Company
6201 South Freeway
Fort Worth, TX 76134
Phone: 817-568-7480
www.alcon.com
Booth: 501
Alcon, the second largest division of Novartis,
provides innovative surgical, pharmaceutical,
and consumer products that enhance quality
of life by helping people see better.
American Quality Institute
4 Camden Drive
Pittsburgh, PA 15215
Phone: 412-782-3383
www.aqi.org
Booth: 410
American Quality Institute (AQI) organizes the
ISO 9000 World Conference, Lean Six Sigma
World Conference (LSS), and webinars on ISO
9000 and Lean Six Sigma.
AQS Management Systems
2167 Northdale Blvd. NW
Minneapolis, MN 55433
Phone: 763-746-0505
www.aqsperformance.com
Booth: 310
AQS Management Systems provides ISO/AS
training, coaching, and project assistance in
support of organizational improvement and
implementation of international management
system standards.
Assured Quality Inc.
2016 S 370 W
Perry, UT 84302
Phone: 888-599-2100
www.assuredquality.com
Booth: 145
Assured Quality’s training and software
achieves world-class results by reducing
complexity, controlling mistakes, and
eliminating variation while saving your
company time and money.
We’re Hiring
= Exhibitors with employment
opportunities available.
62
SPONSORS AND EXHIBITORS
The Baldrige Program promotes organizational
improvement and performance excellence in
all organizations through training, conferences,
assessment, feedback, and sharing of Baldrige
recipient best practices.
EXECUTIVE ROUNDTABLE SPONSOR AND
MOBILE APP MAIN BANNER SPONSOR
Booz Allen Hamilton
8283 Greensboro Drive
McLean, VA 22102
Phone: 703-902-5000
www.boozallen.com
Booth: Not Exhibiting
Booz Allen Hamilton has been at the forefront
of strategy and technology consulting for 100
years. Booz Allen is committed to delivering
results that endure. To learn more, visit
www.boozallen.com.
Bosch Engineering
38000 Hills Tech Drive
Farmington Hills, MI 48331
Phone: 817-421-7208
www.bosch-engineering.us
Booth: 142
Bosch Engineering GmbH is a wholly owned
subsidiary of Robert Bosch GmbH and is
headquartered in Abstatt, Germany. Since
1999, Bosch Engineering has been offering
engineering services for automotive, industrial
and marine applications, railway and
commercial vehicles, off-highway applications,
and powersports.
BSI
12950 Worldgate Drive
Suite 800
Herndon, VA 20170
Phone: 800-862-4977
www.bsiamerica.com
Booth: 307
BSI is your business improvement solutions
partner. With an integrated approach that
includes training, assessment, and compliance
tools, BSI can help you drive continual
improvement across your organization.
BSI Supply Chain Solutions
4250 Drinkwater Blvd.
Suite 210
Scottsdale, AZ 85251
Phone: 480-421-5099
www.bsi-supplychainsolutions.com
Booth: 510
BSI Supply Chain Solutions is the leading global
provider of supply chain intelligence, advisory and
auditing services, and audit compliance and risk
management software solutions.
CAI Consulting
652 N. Girls School Road
Indianapolis, IN 46214
Phone: 317-217-6082
www.commissioningagents.com
Booth: 503
CAI Consulting implements methodology
that aligns science with applied engineering
and creates a sustainable culture of ongoing
excellence and efficient manufacturing that
delivers high-quality products.
We’re Hiring
= Exhibitors with employment
opportunities available.
63
EXHIBIT HALL INFORMATION
Baldrige Performance
Excellence Program
100 Bureau Drive
MS 1020
Gaithersburg, MD 20899
Phone: 301-975-2036
www.nist.gov/baldrige
Booth: 219
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS
California State University,
Dominguez Hills
1000 E. Victoria St.
Carson, CA 90747
Phone: 310-243-3880
www4.csudh.edu/qa-ms
Booth: 135
EAGLE Certification Group
123 Webster St.
Suite 300
Dayton, OH 45402
Phone: 800-795-3641
www.eaglecertificationgroup.com
Booth: 234
California State University, Dominguez Hills
offers online quality assurance master’s and
bachelor’s degrees, certificates, and ASQ
certification programs. For more information,
visit www.csudh.edu/msqa.
EAGLE Certification Group is an
accredited, third-party certification body
offering certification services for quality,
environmental, health and safety, and food
safety management systems.
Custom Training Solutions
22600 State Route 34
Archbold, OH 43502
Phone: 419-267-1332
www.trainwithcts.com
Booth: 716
EG Life Sciences
30 Audubon Road
Wakefield, MA 01880
Phone: 781-295-6737
www.eglifesciences.com
Booth: 810
Custom Training Solutions (CTS) specializes
in technical, business, quality training, and
curriculum development. CTS trained in 24
states and six foreign countries in 2014.
EG Life Sciences Consulting provides clients
with the resources and expertise needed to
meet the ever-changing demands of the U.S.
FDA and international regulators.
Dozuki
1330 Monterey St.
San Luis Obispo, CA 93401
Phone: 805-316-0880
www.dozuki.com
Booth: 301
EMNS Inc. – Global Supplier Quality
Assurance (GSQA)
2815 Center Circle Drive
Downers Grove, IL 60515
Phone: 630-620-2740
www.gsqa.com
Booth: 241
Dozuki is the most innovative online visual
documentation software available. By pairing
clear and concise step-by-step instructions
with beautiful photography and videography,
Dozuki excels at conveying procedural
instructions to technical and nontechnical
audiences alike.
64
Protect your supply chain through automation
of supplier/material quality assurance and
accountability. GSQA (SaaS) solutions
translate your quality aspirations into global
business value.
SPONSORS AND EXHIBITORS
Ennov Solutions Inc.
25 Taylor St.
Suite 510
San Francisco, CA 94102
Phone: 650-619-8151
www.ennov.com
Booth: 334
SILVER SPONSOR
EtQ Inc.
399 Conklin St.
Suite 208
Farmingdale, NY 11735
Phone: 516-293-0949
www.etq.com
Booth: 727
EtQ is the leading quality, EHS, and
compliance management software provider
for identifying, mitigating, and preventing
high-risk events through integration,
automation, and collaboration.
Gemba Academy
P.O. Box 1403
Morro Bay, CA 93443
Phone: 817-532-9676
www.gembaacademy.com
Booth: 506
Gemba Academy provides online Lean Six
Sigma training solutions to 2,000+ companies
including Del Monte, 3M, and the U.S.
Department of Defense.
IBS quality and compliance solutions provide
an unparalleled ability to manage the full range
of enterprise quality data, process, and people
including cost, risk, and increased customer
satisfaction, competitiveness, and profitability.
Implementation Partners LLC
2065 Beacon Hill Way
Alpharetta, GA 30005
Phone: 303-809-5054
www.implementationpartners.com
Booth: 247
Implementation Partners drives game-changing
results for clients through consulting and
training services delivered with a collaborative
approach that purposefully combines process
streamlining with team performance.
InfinityQS International
12601 Fair Lakes Circle
Suite 250
Fairfax, VA 22033
Phone: 703-961-0200
www.infinityqs.com
Booth: 117
InfinityQS is the global authority on
manufacturing intelligence (MI) and enterprise
quality, delivering real-time visibility and
actionable insight on the shop floor, across
the enterprise, and into the supply chain.
65
EXHIBIT HALL INFORMATION
With more than 15 years of experience, Ennov
provides highly cost-effective QMS solutions:
cloud-based, turnkey mobile applications with
minimal IT resources required.
IBS America Inc.
24 Hartwell Ave.
Lexington, MA 02421
Phone: 781-862-9002
www.ibs-us.com
Booth: 340
SPONSORS AND EXHIBITORS
EXHIBIT HALL INFORMATION
Intelex Technologies
905 King St. West
Suite 600
Toronto, ON M6K 3G9 Canada
Phone: 416-599-6009
www.intelex.com
Booth: 719
JMP software from SAS
100 SAS Campus Drive
Carey, NC 27513
Phone: 919-677-8000
www.jmp.com
Booth: 401
Reduce risk across your supplier management
program and discover how to achieve
exceptional quality and compliance from your
suppliers with Intelex’s Supplier Performance
Management Software.
JMP is desktop statistical discovery software
from SAS that links interactive graphs with
deep statistics. Its dynamic approach to
data exploration and analysis promotes
understanding and facilitates collaboration
among scientists, engineers, and others.
Intertek
70 Codman Hill Road
Boxborough, MA 01719
Phone: 978-929-2100
www.intertek.com
Booth: 313
Johnson & Johnson
501 George St.
New Brunswick, NJ 08901
Phone: 732-524-2577
www.careers.jnj.com
Booth: 312
Intertek is the leading quality solutions
provider to industries worldwide. From
auditing and inspection, testing, training,
quality assurance, and certification, Intertek
adds value to customers’ products, processes,
and assets.
Caring for the world one person at a time
inspires and unites the people of Johnson
& Johnson. With more than 250 operating
companies in over 60 countries, and
employing approximately 128,700 people,
Johnson & Johnson’s worldwide headquarters
is in New Brunswick, NJ.
IQS Inc.
24950 Country Club Blvd.
Suite #120
North Olmsted, OH 44070
Phone: 800-635-5901
www.iqs.com
Booth: 227
IQS is for all of those who just can’t get
needed and timely quality information. IQS
offers proven, off-the-shelf, flexible software
for managing quality and compliance.
66
Knoah Solutions Inc.
325 E. Warm Springs Road
Las Vegas, NV 54963
Phone: 920-859-0012
www.knoah.com
Booth: 712
Knoah Solutions, an award-winning global
outsourcing services company with centers in
the United States and India, delivers proven
omni-channel customer and technical support
services since 2001.
SPONSORS AND EXHIBITORS
KPI Fire
4956 North 300 West
Suite 333
Provo, UT 84604
Phone: 208-473-1010
www.kpifire.com
Booth: 244
LRQA Inc.
1330 Enclave Parkway
Suite 200
Houston, TX 77077
Phone: 866-971-5772
www.lrqausa.com
Booth: 133
LRQA is the world’s leading provider of
independent assessment services including
certification, validation, verification, and
training across a broad spectrum of standards.
MasterControl Inc.
6330 South 3000 East
Suite 200
Salt Lake City, UT 84121
Phone: 801-942-4000
www.mastercontrol.com
Booth: 407
MasterControl produces quality management
software solutions that enable regulated
manufacturers to get their products to market
faster, while reducing overall costs and
increasing internal efficiency.
MatchWare is a leading provider of mind
mapping, project management, and meeting
management software. MatchWare’s easy-to-use
software empowers businesses and government
entities to deliver professional results without
the burdens of complex technology. Stop by
our booth for a one-on-one presentation of
MindView and a new tool: MeetingBooster.
McGraw-Hill Professional
2 Penn Plaza
9th Floor
New York, NY 10121
Phone: 646-766-3029
www.mhprofessional.com
Booth: 224
McGraw-Hill Professional is a leading
publisher of professional books and online
resources designed to meet the needs of the
global continuous improvement community.
MetricStream
2600 E. Bayshore Road
Palo Alto, CA 94303
Phone: 650-620-2955
www.metricstream.com
Booth: 512
MetricStream offers a comprehensive and
integrated software solution for managing
quality programs within an organization, and
strengthening compliance with regulations
and standards.
67
EXHIBIT HALL INFORMATION
KPI Fire Operational Excellence Software
makes it easy to manage your Lean Six Sigma
projects, show savings, collaborate as a
team, and reach your goals.
MatchWare Inc.
311 S. Brevard Ave.
Tampa, FL 33606
Phone: 813-254-6644
www.matchware.com
Booth: 125
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS
INTERNATIONAL TEAM EXCELLENCE AWARD
PROCESS SPONSOR AND LANYARD SPONSOR
Minitab Inc.
1829 Pine Hall Road
State College, PA 16801
Phone: 800-238-3280
www.minitab.com
Booth: 201
Minitab is the leading provider of software for
quality improvement. More than 90 percent of
Fortune 100 companies use Minitab Statistical
Software, our flagship product.
MoreSteam.com
9976 Brewster Lane
Powell, OH 43065
Phone: 614-602-8190
www.moresteam.com
Booth: 217
MoreSteam.com is ASQ’s exclusive provider
of Lean Six Sigma online training, and also
provides deployment resources, including
TRACtion® project tracking software and
SigmaSim® training simulations.
National Quality Assurance
4 Post Office Square Road
Acton, MA 01720
Phone: 978-635-9256
www.nqa-usa.com
Booth: 230
NQA is a premier ISO certification body
with local, experienced auditors, technical
staff, outstanding customer service, and
more than 25,000 registration certificates
issued worldwide.
NCSS
329 N 1000 E
Kaysville, UT 84037
Phone: 801-546-0445
www.ncss.com
Booth: 824
In business for more than 30 years, our
NCSS statistical analysis and graphics
68
package has an extensive suite of statistical
quality control tools.
NextLOGiK/CompWALK
9250 Bendix Road North
Columbia, MD 21045
Phone: 703-863-4883
www.compwalk.com
Booth: 131
CompWALK makes it easy for quality,
compliance, safety, and risk management
professionals to collaborate and report on
audit and inspection activities in real time,
from anywhere.
Northeastern University – Charlotte
101 N. Tyron St.
Charlotte, NC 28246
Phone: 980-224-8468
www.northeastern.edu/charlotte
Booth: 917
Northeastern University – Charlotte is a toptier private research university that provides
high-demand graduate programs aligned with
the needs of industry in region and around
the globe.
EXECUTIVE ROUNDTABLE SPONSOR
Northrop Grumman
2980 Fairview Park Drive
Falls Church, VA 22042
Phone: 408-203-9604
www.northropgrumman.com
Booth: Not exhibiting
Northrop Grumman is a leading global
security company providing innovative systems,
products, and solutions in unmanned systems,
cybersecurity, C4ISR, and logistics and
modernization to government and commercial
customers worldwide.
SPONSORS AND EXHIBITORS
NSF International Strategic
Registrations
789 N. Dixboro Road
Ann Arbor, MI 48105
Phone: 734-827-3804
www.nsf.org
Booth: 223
OPS Solutions LLC
24371 Catherine Industrial Drive
Suite 235
Novi, MI 48375
Phone: 248-374-8000
www.ops-solutions.com
Booth: 926
OPS Solutions provides innovative solutions
to complex operational problems. Our thirdgeneration patented projector-based software—
Light Guide Systems (LGS)—uses high-powered
projector and vision systems to guide and
confirm completion of complicated tasks.
Peoplelink Group
1050 Lincoln Drive
Manteno, IL 60950
Phone: 815-907-7790
www.peoplelinkgroup.com
Booth: 240
Headquartered in South Bend, IN, Peoplelink
Group serves clients across the country by
providing innovative, effective staffing solutions
and adding value through its three-fold
approach: people-process-performance.
Perry Johnson Consulting Inc. specializes
in implementing international management
systems. Services include public seminars,
lead auditor training, supplier audits, internal
audits, documentation writing, and consulting
in the following standards: ISO 9000,
AS 9100, 17025, ISO 14000, R2, Rios,
ISO 18000, TL9000, TS16949, ISO 13485,
and ISO 22000.
Perry Johnson Registrars
755 W. Big Beaver Road
Suite 1340
Troy, MI 48084
Phone: 248-358-3388
www.pjr.com
Booth: 827
PJR is a full-service internationally accredited
registrar that understands the importance ISO
9000 registration and is dedicated to helping
organizations achieve their goals.
Phadke Associates Inc.
1 Shawnee Court
Colts Neck, NJ 07722
Phone: 732-577-2878
www.phadkeassociates.com
Booth: 413
Phadke Associates is a global consultancy
and solutions provider that delivers expertise,
software tools, and training to enhance the
system requirements, development, and
testing process.
We’re Hiring
= Exhibitors with employment
opportunities available.
69
EXHIBIT HALL INFORMATION
NSF International Strategic Registrations,
an NSF International Company, offers a
comprehensive portfolio of management
systems registration solutions to meet the
demands of the global marketplace.
Perry Johnson Consulting Inc.
P.O. Box 397
Clawson, MI 48017
Phone: 888-248-0256
www.pjcinc.com
Booth: 815
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS
Pilgrim Quality Solutions
2807 W. Busch Blvd.
Tampa, FL 33618
Phone: 813-915-1663
www.pilgrimquality.com
Booth: 228
Prosci
1367 S. Garfield Ave.
Loveland, CO 80537
Phone: 970-203-9332
www.prosci.com
Booth: 714
Pilgrim Quality Solutions is a leading global
provider of enterprise quality management
software and services for the life sciences and
other highly regulated industries.
Prosci is the world leader in change
management products, research, and training.
Prosci’s methodology is used by leaders in
government and business and 75 percent of
Fortune 100 companies.
PQ Systems Inc.
210 B East Spring Valley Road
Dayton, OH 45458
Phone: 800-777-3020
www.pqsystems.com
Booth: 335
PQ Systems provides quality control software
to help organizations demonstrate proof of
their quality performance. Solutions include
GAGEpack for gage management and
SQCpack for SPC.
Predisys Inc.
300 Brickstone Square
Suite 201
Andover, MA 01810
Phone: 586-457-8669
www.predisys.com
Booth: 725
Predisys is the leading provider of enterpriseclass, quality data analytics, advanced SPC,
and test data management software solutions
for the intuitive and powerful Microsoft
SharePoint and Office platform.
Pro QC International
774 Ridgeview Drive
McHenry, IL 60050
Phone: 813-428-3277
www.proqc.com
Booth: 338
Pro QC provides quality and engineering
services worldwide. From product inspections
to supplier audits, Pro QC’s skilled QA
professionals reduce quality risks and cost.
70
QI Macros for Excel
2696 S. Colorado Blvd.
Suite 555
Denver, CO 80222
Phone: 303-756-9144
www.qimacros.com
Booth: 209
QI Macros® simplifies Lean Six Sigma projects
and jumpstarts quality improvement efforts with
our easy-to-use Excel add-in. Visit our booth for
a free 30-day trial.
QiSOFT
2 E. Bryan St.
Suite 1515
Savannah, GA 31401
Phone: 912-790-7990
www.qisoft.com
Booth: 225
Working with manufacturers worldwide to
drive improvements in quality, QiSOFT’s
real-time manufacturing intelligence software
transforms data into critical insight for
sustainable process and product excellence.
“AFTER 5” SESSION SPONSOR
Quality Council of Indiana
602 W. Paris Ave.
West Terre Haute, IN 47885
Phone: 800-660-4215
www.qualitycouncil.com
Booth: 316
Quality Council of Indiana writes, produces,
and sells ASQ certification training materials
and a variety of other quality products.
SPONSORS AND EXHIBITORS
QualiWare
200 Business Park Drive
Suite 207
Armonk, NY 10504
Phone: 914-730-7099
www.qualiware.com
Booth: 211
TQG’s blended e-learning in process
improvement (lean, Six Sigma, project
management) helps corporate clients, healthcare
organizations, educational institutions, and
academic/consultant partners increase project
execution effectiveness and ROI.
QualiWare enables positive change with
its comprehensive modeling and quality
management solutions. Make real and
lasting business improvements with a
coherent, consensus-focused, and consistent
management system.
Quality Institute of America
8951 Ruthby St.
Suite 12
Houston, TX 77061
Phone: 281-335-7979
www.qi-a.com
Booth: 143
Qualtrax
105 Industrial Drive
Christiansburg, VA 24073
Phone: 800-755-1875
www.qualtrax.com
Booth: 711
EXHIBIT HALL INFORMATION
The Quality Group
5825 Glenridge Drive NE
Suite 3-101
Atlanta, GA 30328
Phone: 404-843-9525
www.thequalitygroup.net
Booth: 406
Quality Institute of America is a quality
consulting, quality auditing, and software
company that features QISS Quality
Management software.
Qualtrax Compliance Management Software
helps ease the burden by providing a
complete document management and process
automation software for compliance to
industry, customer, and internal standards.
Quality Magazine (BNP Media)
155 N. Pfingsten Road
Suite 205
Deerfield, IL 60015
Phone: 847-405-4044
www.qualitymag.com
Booth: 347
RealityCharting®
8524 W. Gage Blvd.
Suite A289
Kennewick, WA 99336
Phone: 206-922-7910
www.realitycharting.com
Booth: 600
Quality is the exclusive business-to-business
brand that is published in print, digital,
and online platforms that reaches discrete
manufacturing professionals seeking to
improve their manufacturing processes.
RealityCharting® is a robust and intuitive
problem-solving tool with online training
based on the powerful and popular Apollo
Root Cause Analysis™ method.
71
SPONSORS AND EXHIBITORS
EXHIBIT HALL INFORMATION
SAI Global Assurance Services
20 Carlson Court, Suite 200
Toronto, ON M9W 7K6 Canada
Phone: 416-401-8700
www.saiglobal.com/assurance
Booth: 619
SAI Global is a worldwide leader in ISO
9001 and management systems. From
learning to certification, we are committed
to have the best trainers and auditors in the
industry available to your business.
SGS North America Inc.
201 Route 17 North, 7th Suite
Rutherford, NJ 07070
Phone: 201-508-3081
www.us.sgs.com
Booth: 412
SGS is a global leading auditing, certification,
and testing and training company. We’re
continually pushing ourselves to deliver
innovative services and solutions that help our
customers move business forward.
Sparta Systems Inc.
2000 Waterview Drive, Suite 300
Hamilton, NJ 08691
Phone: 609-807-5100
www.spartasystems.com
Booth: 718
Sparta Systems has been helping customers
bring products to market safely and efficiently
by delivering quality management solutions
that provide control and transparency
throughout the enterprise.
SQA Services Inc.
550 Silver Spur Road, Suite 300
Rolling Hills Estate, CA 90275
Phone: 310-544-6888
www.sqaservices.com
Booth: 717
SQA provides global supplier quality services,
on demand, for quality-critical industries. With
quality and manufacturing experts located
in over 50 countries, SQA provides a costeffective, local supplier presence.
72
Stat-Ease Inc.
2021 East Hennepin Ave.
Suite 480
Minneapolis, MN 55413
Phone: 612-378-9449
www.statease.com
Booth: 615
Stat-Ease Inc. offers statistical software,
training, and consulting services on design
of experiments (DoE) for scientists, engineers,
and quality professionals.
StatPoint Technologies Inc.
Phone: 540-428-0084
www.statgraphics.com
Booth: 400
With 33 years of pioneering features, StatPoint’s
newly released Statgraphics XVII predictive
analytics software contains 230+ statistical
procedures, Statlets for dynamic visualization,
and a summary of advanced functions.
Supply Chain Services International (SCSI)
8515 N. University St.
Peoria, IL 61615
Phone: 877-345-5651
www.scsinternational.com
Booth: 602
SCSI provides turnkey services and tailored
solutions throughout the supply chain for some
of the most successful OEMs, Tier 1s, and
suppliers in the world.
System Improvements/TapRooT®
238 S. Peters Road
Suite 301
Knoxville, TN 37923
Phone: 865-539-2139
www.taproot.com
Booth: 308
System Improvements is the creator of the
TapRooT® system for advanced root cause
analysis and proactive improvement, offering
worldwide public/on-site courses and
software solutions.
SPONSORS AND EXHIBITORS
Systems2win
10011 Central Pike
Mount Juliet, TN 37122
Phone: 615-553-2336
www.systems2win.com
Booth: 232
Taylor & Francis
530 Walnut St., Suite 850
Philadelphia, PA 19106
Phone: 215-625-8900
www.tandfonline.com
Booth: 239
Taylor & Francis is the official publisher of
ASQ’s Quality Engineering journal. Please
stop by our booth for free sample copies!
Trievr Inc.
405 Farm Lane
Doylestown, PA 18901
Phone: 845-481-9176
www.trievr.com
Booth: 222
Trievr Request Management is a cloud solution
simplifying the way you request, manage, and
ensure responses to important communications,
in a safe and secure environment.
UB Technology Innovations Inc.
2400 E. Katella Ave., Suite 570
Anaheim, CA 92806
Phone: 714-912-1607
www.ubtiinc.com
Booth: 123
UBTI—a leader in global supply chain
software—presents Capstone Suite, the premier
solution for supplier performance management
and quality assurance.
University Alliance
9417 Princess Palm Ave.
Tampa, FL 33619
Phone: 813-621-6200
www.universityalliance.com
Booth: 141
A worldwide leader in interactive professional
education, University Alliance provides access
to the nation’s top universities—Villanova, Notre
Dame, Michigan State, University of Florida,
and others—offering the skills and credentials
you need to take your career to the next level.
University of Michigan Division
of Integrative Systems + Design
2401 Plymouth Road, Suite A/B
Ann Arbor, MI 48105
Phone: 734-763-7200
isd.engin.umich.edu
Booth: 127
The University of Michigan offers online,
on-campus, and on-site lean and Six Sigma
certifications and master’s degrees integrating
multiple disciplines with systems and design
thinking.
Verify Inc.
2525 Main St.
Irvine, CA 92614
Phone: 949-833-2111
www.vscnet.com
Booth: 813
Since 1976, Verify has provided supplier
quality and supply chain management
services to quality-critical industries worldwide,
ensuring product is delivered on time.
73
EXHIBIT HALL INFORMATION
150+ Excel templates for kaizen and Lean Six
Sigma process improvement—with online training
and videos—so you can focus on improving
processes rather than inventing templates.
uniPoint Software Inc.
1425 Whyte Ave., Suite 200
Winnipeg, MB R3E 1V7 Canada
Phone: 204-480-0539
www.unipointsoftware.com
Booth: 226
uniPoint quality management software (QMS)
provides all of the controls, methodologies,
reporting, metrics, and workflow for a certified
quality management system. We are the
industry leader in ERP-integrated QMS.
EXHIBIT HALL INFORMATION
SPONSORS AND EXHIBITORS
VERSE Solutions
399 Conklin St.
Farmingdale, NY 11735
Phone: 516-293-0949
www.versesolutions.com
Booth: 821
VERSE is a dedicated cloud-based quality
management system that provides the
dynamic performance of an on-premises
solution without the long-term commitment.
Visit Milwaukee
Booth: Ryman Hall C2
VKS - Visual Knowledge Share
1241 Cascades St.
Chateauguay, QC J6J 4Z2 Canada
Phone: 855-201-4656
www.vksapp.com
Booth: 825
VKS is a browser-based solution for deploying
step-by-step visual instructions on the shop
floor while capturing critical quality data
in the process.
Washington State University
MS 642780
Pullman, WA 99164
Phone: 509-335-5595
www.etm.wsu.edu
Booth: 500
ETM offers a “theory to application” online
professional engineering management
master’s degree with concentrations and eight
certificates including in Six Sigma, constraints
management, and project management.
X-Stream Leadership Group LLC
1248 Queen St.
Pottstown, PA 19464
Phone: 610-212-6728
www.x-slg.com
Booth: 311
The X-Stream Leadership Group provides
world-class services and expertise in the areas
of leadership development, business process
improvement, executive coaching, quality
management analysis, auditing, training, and
quality system development.
Powerful
solutions.
Innovative
technology.
Clear
impact.
Solving complex problems demands more than just big ideas. It requires inspired thinking.
Now in our second century, Booz Allen Hamilton is the essential partner for corporate and
government leaders. Driven by our culture of innovation and commitment to quality, we
collaborate with clients to help them achieve their goals. We devise breakthrough solutions
through our expansive network and unparalleled expertise in technology, engineering, and
analytics. See our ideas in action at boozallen.com
74
ASQ CENTER AND BOOKSTORE
Visit the ASQ Center to connect with others who are passionate about quality and get your
picture taken with a new friend in the photo booth, play a game of giant Jenga, and learn
more about the wide variety of quality resources available from ASQ—membership, training,
certification, and publications.
The Certified Six Sigma
Green Belt Handbook,
Second Edition
Roderick A. Munro,
Govindarajan Ramu, and
Daniel J. Zrymiak
The ASQ Pocket Guide
to Failure Mode and
Effect Analysis (FMEA)
D. H. Stamatis
Statistics for Six Sigma
Black Belts
Matthew A. Barsalou
Organization
Diagnosis, Design,
and Transformation,
Seventh Edition
John Vinyard
Keynote Speaker Book Signings
Monday, May 4
10:00 a.m. – 10:45 a.m.
Tuesday, May 5
9:00 a.m. – 9:45 a.m.
Location: Ryman Hall C2
Location: Ryman Hall C2
The Happiness
Advantage: The
Seven Principles of
Positive Psychology
that Fuel Success and
Performance at Work
Shawn Achor
Willful Blindness:
Why We Ignore the
Obvious at Our Peril
Margaret Heffernan
75
EXHIBIT HALL INFORMATION
Visit the World Conference Bookstore to save up to 75%
on retail prices on hundreds of Quality Press publications.
GENERAL INFORMATION
Conference and Hotel Address
Gaylord Opryland Resort & Convention Center
2800 Opryland Drive
Nashville, TN 37214
Phone: 615-889-1000
GENERAL INFORMATION
Attendee Registration Hours
Registration is located in the Delta Lobby B.
Saturday, May 2
2:00 p.m. – 5:00 p.m.
Sunday, May 3
9:00 a.m. – 8:00 p.m.
Monday, May 4
7:00 a.m. – 5:00 p.m.
Tuesday, May 5
7:30 a.m. – 5:00 p.m.
Wednesday, May 6
7:30 a.m. – 10:00 a.m.
FedEx Office and Print Center
FedEx Office and Print Center is located
inside the Gaylord Opryland Resort &
Convention Center.
Monday – Sunday
6:00 a.m. – 9:00 p.m.
Phone: 615-391-0381
Safety
As in any large city, we urge you to stay
in groups and not wear your name badge
outside of the conference facilities.
Hotel Emergency Procedures
In the event that an alarm is activated, an
announcement will be made via the hotel’s
public address system regarding the situation
and what action to take if necessary. Please
note that the fire department responds to all
alarms, therefore it is not unusual for them
to be on the property when an alarm is
activated. The hotel’s public address system in
only used in emergency situations.
In the event of a medical or other emergency,
at the hotel DO NOT call 911. Contact hotel
security at extension 5555 from any house
phone for immediate assistance.
Medical Assistance
Hospital
TriStar Skyline Medical Center
3441 Dickerson Pike
Nashville, TN 37207
Phone: 615-769-2000
Approximate travel time from hotel: 6 miles
(10 minutes)
Trauma Center
Vanderbilt University Medical Center
1211 Medical Center Drive
Nashville, TN 37232
Phone: 615-322-5000
Approximate travel time from hotel: 12 miles
(18 minutes)
Pharmacy (Open 24 Hours)
Walgreens
518 Donelson Pike
Nashville, TN 37214
Phone: 615-883-5108
Walgreens Healthcare Clinic Hours
Monday – Thursday 8:00 a.m. – 7:30 p.m.
Friday
8:00 a.m. – 6:30 p.m.
Saturday/Sunday
9:30 a.m. – 5:00 p.m.
Dentist
www.edentist.com
76
GENERAL INFORMATION
Site Committee Room
The Nashville Site Committee will be available
in Bayou C.
Saturday, May 2
10:00 a.m. – 6:00 p.m.
Monday, May 4
7:00 a.m. – 6:00 p.m.
Tuesday, May 5
7:00 a.m. – 6:00 p.m.
Wednesday, May 6
7:00 a.m. – Noon
Speaker Room
The Speaker Review Room will be available in
Bayou B.
Saturday, May 2
2:00 p.m. – 5:00 p.m.
Sunday, May 3
10:00 a.m. – 6:30 p.m.
Monday, May 4
7:00 a.m. – 5:00 p.m.
Tuesday, May 5
7:00 a.m. – 5:00 p.m.
Wednesday, May 6
7:00 a.m. – 10:00 a.m.
Gaylord Opryland Resort—Hotspot
Guidelines
• Turn your hotspot device off if not in use
Recertification
Reminder to ASQ Certified Engineers,
Auditors, Reliability Engineers, Software
Engineers, Six Sigma Black Belts, Master
Black Belts, Calibration Technicians, HACCP
Auditors, Biomedical Auditors, Managers,
Pharmaceutical GMP Professionals, and
ASQ/DON Lean Six Sigma Black Belts: Full
participation in the World Conference can
earn you three recertification units (RUs)
toward maintenance of your certification
requirements (one RU per day). Keep your
identification badge as evidence for your
Section Examining Committee and the ASQ
Certification Committee.
Special Needs
Do you have any special needs or dietary
restrictions that we can address to make your
participation more enjoyable? If so, please notify
an ASQ staff member in the registration area.
Conference Evaluations
Your feedback is extremely important to us.
Following the World Conference, you will
receive an email evaluation form. Please tell
us how we can make the World Conference
even better next year. The evaluations that you
will receive in the session rooms are for those
sessions only. If you have comments about your
overall experience, please use the form that
will be emailed to you after the conference.
• Use 5 GHz broadcast OR use channel 1 only
• T urn the signal strength down to the lowest
usable setting
• Encrypt your broadcast
77
GENERAL INFORMATION
Sunday, May 3
10:00 a.m. – 6:00 p.m.
Name Badge
You must wear your name badge for
admittance to all conference-sponsored
events. You will not be admitted to sessions
without your name badge. If you misplace
your badge, please go to the on-site
registration area for assistance.
INTERNATIONAL TEAM EXCELLENCE AWARD
PROCESS/QUALITY IMPACT SESSIONS
GENERAL INFORMATION
See how companies from around the world are
successfully using quality tools!
For nearly 30 years, the International Team Excellence Award Process has provided
teams all over the world with a platform to showcase their commitment to improvement
and performance excellence. Teams from more than 20 countries have participated in
this unique process to demonstrate how they are successfully using quality tools to make
improvements to reduce costs, increase efficiency, and improve customer satisfaction.
Attend these live case studies during the 2015 World Conference on Quality and
Improvement and learn how you can implement these tools to make a difference in
your organization.
PARTICIPATE NEXT YEAR
2015–2016 Timeline
September 7, 2015: Team entry materials and entry fee due.
December 7, 2015: Qualified teams (from the preliminary-round entry process)
are notified of selection for the final round.
December 21, 2015: Teams confirm their participation to present live at ASQ’s
World Conference on Quality and Improvement.
January 2016: Teams receive scoresheet and feedback report from ASQ.
March 2016: Teams complete online registration form (fee per team presenter).
May 15, 2016: Team rehearsals and briefing at ASQ’s World Conference on
Quality and Improvement, Milwaukee, WI.
May 16 – 18, 2016: Live presentations, recognition, benchmarking,
learning, and sharing best practices at ASQ’s World Conference on Quality
and Improvement (final round), Milwaukee, WI.
May 18, 2016: International Team Excellence Award recipients recognized at
ASQ’s World Conference on Quality and Improvement.
June 2016: Final-round scores and feedback reports emailed to teams.
Want to participate in 2016? Visit asq.org/2015wcqi to
complete the intent to submit form or email [email protected]
to learn more!
78
CONFERENCE ACKNOWLEDGMENTS
ASQ Conference Board:
Janet Raddatz (Chair), Sargento Foods Inc.
Kanchan Barve, Humana Inc.
Bill Denney, Organizational Excellence In a
Global Environment
Ardith Beitel, Boeing
Michael Dzick, ASQ Headquarters
Phil Heinle, Quality Consulting
Dean Bondhus, Kentucky Center for
Performance Excellence
Laura Kinney, Yakima Valley Memorial
Hospital and Family of Services
James Bossert, Bank of America
Shirley Krentz, ASQ Headquarters
John Breckline, Key Quality Consulting
Jessica Miller, ASQ Headquarters
Daniella Picciotti, Veridiam
Robert Watters, ASQ Headquarters
Scott Blood, ASQ Biomedical Division
Megan Boswel, Indiana Blood Center
Lee Brey, Sargento Foods Inc.
Elizabeth Burns, E. Burns Consulting
Donna Campbell, Cleveland Heart Lab
Eric Cheong, Ontario Power Generation
Technical Program Committee (TPC):
Laura Kinney (Chair), Yakima Valley Memorial
Hospital and Family of Services
Teresa Cherry, Iradimed Corporation
Stephanie Parker (Vice Chair), Boon Edam Inc.
Julie Congress, JC Quality Consulting
Allen Wong (Past Chair), Abbott Nutrition
Kathleen Cook, Humana Inc.
Joe Basala, QI SIGMA Consulting Inc.
Elizabeth Cudney, Missouri University of
Science and Technology
Ardith Beitel, Boeing
Lance Coleman, The Tech Group
Charles Condit, Medtronic Inc.
Tom Berstene, WorkForce Planning Associates
Inc.
Abriham Daniel, Sureequal Services Limited
Barbara Copeland, Amway
Mary Ellen Delaney, The Realtime Group
Bill Denney, Organizational Excellence In A
Global Environment
Diane Dixon, Future Electronics
Denis Devos, Devos Associates Inc.
Karen Hulting, Medtronic
GENERAL INFORMATION
Bhupesh Mahendru, CareFusion Corporation
Carol Beauchesne, Foster Corporation
Navin Dedhia, Self-Employed
Grace Duffy, Management and Performance
Systems
Carla Konzel, Allegheny Health Network
William Dunwoody, Kadlec Regional Medical
Center
Jamison Kovach, University of Houston
Mary Chris Easterly, Merck
Daniella Picciotti, Veridiam
William Eby, First Data
Site Committee Chair:
Beccy Carroll, Quanta Computer Nashville
Technical Proposal Reviewers and
Session Moderators:
Peter Ackerman, Advanced Medicals
Consortium LLC
Kishore Erukulapati, Indiana State University
Consortium
Linda Feres, Intuitive Research & Technology
Corporation
John Freije, Freije Quality Engineering LCC
Sachin Garg, Max Life Insurance Co. Ltd.
David Gorin, Humana Inc.
Robert Allotta, ATK
Lisa Grosskopf, St. Jude Medical
Shawn Armstrong, Grace Bio-Labs
Gregory Gurican, GMG & Associates LLC Inc.
79
GENERAL INFORMATION
CONFERENCE ACKNOWLEDGMENTS
Lisa Guzman, EMSI
Vincent Miller, ADP
Jo Haberstok, Self-Employed
Peggy Milz, BAE Systems
William Hackett, Stellar Industries Corp.
Chhanubhai Mistry, Retired
Dusty Harmon, Harley-Davidson Financial
Services
Robert Mitchell
Debra Harrison, Debra Harrison Consulting
Roderick Munro, RAM Q Universe Inc.
Syed Hassan, PepsiCo
Rick Neighbarger, Grange Insurance
Charles Hazzard, Humana Inc.
Tracy Owens, Capital University
Richard Henrick, Sanmina Corporation
Steven Pollock, Humana Inc.
Colleen Herczak, Emergent BioSolutions
Kevin Posey, Cardiac Assist
Vivian Hollifield, Jack Welch Management
Institute – Strayer University
Kathy Price, University of Texas Southwestern
University Hospitals
Cyrus Hoseini, CGI Group Inc.
Nicole Radziwill, James Madison University/
Burning Mind Project
Franklin Hutto, TIP Technologies Inc.
Ved Munbodh, PPSud
Frederick Jenke, Atlas Copco Drilling
Solutions (present contract)
Govind Ramu, SunPower Corporation
Jerri Ji, Sterling Quality Management
Anuradha Rangarajan, Bank of America
Gary Jing, TE Connectivity
Glenda Rhodes, ATK Launch Systems
Beth Kelly, Kelly Quality & Compliance
Elizabeth Rice-Munro, Brigadoon Solutions LLC
Shanna Kelly, Baltimore Aircoil Company
Carlos Rodriguez-Garcia, Biomed Pharma
Consulting LLC
Russell Kirkham, USU Research Foundation/
Space Dynamics Laboratory
Imran Rana, Treet Corporation Limited
Eileen Serrano, Roche Operations Ltd.
Donna Klemme, Sargento Foods Inc.
Dilip Shah, E=mc3 Solutions
Gary Kollm, Georgetown Hospital System
Cory Sherb, SinglePoint Care Network
Ryan Kruer, Humana Inc.
Gurpreet Singh, Strategic Supply Chain & Six
Sigma Consulting LLC
Tom Kubiak, Performance Improvement
Solutions
Nick Smith, NHSBT
Arun Kumar, Flowserve Corporation
Peter Stamps, Hanson Pressure Pipe
Scott Laman, Teleflex
Isabel Strong, Consultant
William Latzko, Latzko Associates
Colby Tate, Halliburton
David Levy, Levy Quality Consulting LLC
Lori Terpstra, Schneider Electric
Jim Loseke, Sargento Foods Inc.
Arvita Tripati, CooperVision
Cindi Manning, Austin Energy
Robert Turocy, Self Employed
George Marcel, Consultant
Jd Marhevko, Accuride Corporation
Darcie Wallace-Duckworth, Aegis Sciences
Corporation
Barbara McCullough, E3 Federal Solutions LLC
Peggy Weatherby, Chromalox Inc.
Anita McReynolds-Lidbury, Quality
Principles LLC
Patricia Winston, Medtronic
Eric Mead, Beechcraft Corporation
Daniel Zrymiak, Accenture
Pradip Mehta, Mehta Consulting LLC
80
Stephen Zocklein, Humana
Tell Your Story at the
World Conference on
Quality and Improvement
Quality for Life™ shares the stories of passionate people who
use their quality skills to make a difference on the job and in their
communities. These stories emphasize how quality tools can be
used to reduce waste, improve processes, and improve the lives
of others.
Tell us how you use quality in the workplace, in your community, or
through volunteer efforts to make the world a better place. Visit Room
Delta Island D at the Gaylord Opryland Resort & Convention
Center in Nashville, TN, Monday, May 4, 10:00 a.m. – 4:00 p.m., or
Tuesday, May 5, 9:00 a.m. – 3:00 p.m. We will be on-site to conduct
video interviews that will be displayed on the ASQ website.
Stories can be submitted to [email protected],
or for more information visit asq.org/qualityforlife.
The Global Voice of Quality
TM
GAYLORD OPRYLAND RESORT
& CONVENTION CENTER
FOOD & DRINK
KEY
Bus
Taxi
6
Car Rental
AED
Auto External
Defibrillator
MAGNOLIA
Magnolia
Portico
Restrooms
ELV
7
AED
5
Elevator
E3
Lost & Found
Escalator
2 0 0 -2
Business Center
ATM
(Access through Spa)
3 0 0 -3 3
N2
E4
RY
4
0 5 4 -1
GARDEN
CONSERVATORY
53
06
E2
DG
SKYB RI
OR
A LK
YW
W
E1
Cascades Canopy
Complex & Wildhorse
0 2 9 -0
56
0 5 7 -0
E5
E6
ES WA
CASCAD
AY
ADES
CASC
WALKW
28
12
CAS
Self-Parking
1 4 0 -1
N1
71
CAD
ES
1
2
SKY
WA
LK
1 0 7 -1
15
39
CASC
AED
Crystal Gazebo
Lion’s Head Fountain
Magnolia Courtyard
Airport Shuttle
Cascades Portico
Self-Parking Entrance
Lift
Spa, Pools &
Fitness Center
Level 2
Delta Pavilion
Delta Landing
Water’s Edge
AED
Lift
2
1
RECREATI
FOOD & DRINK
82
0
76
078
E4
ICK
L3
E3
OLD H
E, LEVE
3
EVENT LOCATIONS
E2
11
VATORY
SHOPPING
Cascades Necessities
N2 Magnolia Necessities
5 Magnolia Shops
• Nashville Market
• Johnston & Murphy
• Swarovski
• Savannah’s
• Cowboys & Angels
N3 Delta Necessities
4 Delta Island Shops
• The Opry Shop
• Bushels & Baskets
• Southern Home & Décor
• Amelia’s Boutique
• Kids’ Korral
14
13
CO NSER
Self-Parking
LKWAY
WA
Indoor Pool (Access through Spa)
Magnolia Outdoor Pool
Delta Riverboats
Delta Fountain Show
Gaylord Springs Golf Pick-Up
N1
E1
1
5
Garden
Conservatory
Canopy
Accessible Route
Spa, Salon & Fitness Center
Cascades Outdoor Pool
30
KO
3
Magnolia
Section
0 0 1 -0
MAPS
Valet
OLD HIC
2
Magnolia Canopy
Complex & Wildhorse
30
Front Desk
RECREATION
1
1 0 0 -1
Concierge
0 0 0 -0
Cascades American Café
2 Wasabi’s Sushi Bar
3 Solario Cantina (Lower Level)
4 Ravello (Lower Level)
5 Conservatory Café
6 Fuse Sports Bar
7
Jack Daniel’s
8
Findley’s Irish Pub
9 Stax Burgers
10 Paisano’s Pizzaria & Vino
11 Old Hickory Steakhouse
12 The Falls
13 Conservatory Wine Bar (Lower Level)
14 Library Lounge
15 Cocoa Bean Coffee House
16
Delta Delight Frozen Yogurt
1
1
2
Cascades American Café
Wasabi’s Sushi Bar
Stax Burgers
10 Paisano’s Pizzaria & Vino
9
1
Spa, Salon &
Cascades Outd
GAYLORD OPRYLAND RESORT
& CONVENTION CENTER
Presidential
Self-Parking Lot
Presidential
Portico
CONVENTION CENTER
Lift
Tennessee
Section
Presidential Section
Governor’s Section
8
AED
Ryman Exhibit Hall - Lower Level
AED
AED
ALKWAY
36 3-3 95
MAPS
3
Delta Section
33 2-3 62
0
IDG
BR
1 5 0 -1 7
LTA
DE
E6
9
E
E5
10
16
4 Delta Island
Delta Island
Mezzanine
Y
WA
AED
8
8
-14
Delta
Portico
WALKW
AY
12
N3
DELTA
001-024
Business Center
Lower Level
0 2 5 -0 3
8
0 7 7 -0
Grand
Ole Opry
House
96
(Not to Scale)
097
DELTA
-12
039-076
8 -1 0 5
6
Gaylord Opryland
Events Center
To Opry Mills Mall & Grand Ole Opry House
Gaylord Opryland
Events Center Lawn
CADES
Opry Walkway
To Opry Mills Mall & Grand Ole Opry House
ION
Fitness Center
door Pool
EVENT LOCATIONS
SHOPPING
Cascades Necessities
N2 Magnolia Necessities
N1
N3
4
Delta Necessities
Delta Island Shops
E1
Crystal Gazebo
83
LEVEL 2 (DELTA BALLROOM)
LEVEL M (DELTA MEZZANINE)
DELTA BALLROOM – LEVEL 2
Governor’s
Chamber
E
Vehicle Access
A
Governor’s
North
C
A
D
E
Delta Ballroom
Delta A Corridor
B
C
D
To Delta Portico
(Level 0)
Business Center
MAPS
Delta Ballroom Patio
C
B
FREIGHT
ELV
B
Governor’s Lobby
D
Stage
A
Governor’s
South
Delta Lobby A
Governor’s
Ballroom
ELV
Delta Lobby B
FREIGHT
ELV
Delta River
(Level 0)
Delta Island
(Level 1)
ELV
Presidential Lobby
DELTA MEZZANINE – LEVEL M
Bayou
Bayou E
Foyer
D
C
D4
Stairs Up to
Magnolia
Mezzanine
Canal
Canal Lobby
A
B
C
D
E
FREIGHT
ELV
84
E
Delta Ballroom Ceiling
B
Stairs Connecting
Presidential & Delta
Mezzanine
A
LEVEL 0 (EXHIBIT HALL)
C1
Direct
Vehicle Access
FREIGHT
ELV
Ryman Exhibit Halls
MAPS
C2
ELV
Foyer C
Delta Walkway
(Level 0)
FREIGHT
ELV
Delta River
ELV
K J I H G F E D
Ryman
Ballrooms
C
B
A
F
E
D
A – F (Orange)
A
B
C
Delta Island
(Level 1)
Ryman Studio
Courtyard
Ryman Studios
L
A – R (Blue)
R Q P O N M
85
MAPS
RYMAN HALL C1/C2 (EXHIBIT HALL)
ASQ CENTER
ASQ
CENTER
ASQ
Bookstore
Photo
h
Booth
Quality
Impact
Storyboards
What
QTool
Are
You?
A
ASQ
Information
ASQ Social
Wall
86
Giant
Jenga
Erik Wahl
Painting
Donate for your
chance to win it!
Learn how Minitab can help you with quality improvement
by attending one of these sessions:
PRODUCT DEMOS
New Ways to Make the Minitab Worksheet Work for You
Quickly organize and explore your data directly from the
worksheet using the new features in Minitab 17.2. In this
session, you will learn how to highlight, sort, and subset your
data based on Pareto rules, out-of-control subgroups, out-ofspec points, outliers, and more.
Monday, May 4, 10:15 a.m. -10:45 a.m. Ryman Ballroom AB
Monte Carlo Simulation Made Easy
Learn how to simulate and optimize product results to ensure
Monte Carlo simulation software, see how easy it is to utilize
your y=f(x) equations, combined with the variability of the
inputs, to predict process capability and identify the best
strategy for reducing defects.
Monday, May 4, 11:00 a.m. -11:30 a.m. Ryman Ballroom AB
CONCURRENT SESSIONS
M01 - Crayola: Improving Inventory with DOE and Simulation
Monday, May 4, 2015, 12:15 p.m. - 1:15 p.m.
Bonnie Hall, Crayola and Richard J. Titus, Titus Consulting
M21 - Gauging Gage: Master Your Measurement System
Monday, May 4, 2015, 1:30 p.m. – 2:30 p.m.
Joel Smith, MS, CSSBB, Minitab Inc.
T31 - Are You Forecasting What’s Predictable or Unpredictable?
Tuesday, May 5, 2015, 4:00 p.m. – 5:00 p.m.
Eduardo Santiago, PhD, Minitab, Inc.
W07 - Implementing an Expanded Gage R&R Study
Wednesday, May 6, 2015, 8:00 a.m. to 9:00 a.m.
Louis Johnson and Cheryl Pammer, Minitab, Inc.
Visit Minitab Booth 201
See You Next Year!
2016 WORLD
CONFERENCE ON
QUALITY AND
IMPROVEMENT
May 16 – 18, 2016
Milwaukee, WI