Ontario Employment Assistance Service (OEAS) 2014-15 Business Plan
Ontario Employment Assistance Service (OEAS) 2014-15 Business Plan Service Provider Instructions Ministry of Training, Colleges and Universities Table of Contents 1.0 Introduction ............................................................................................................ 1 1.1. Purpose .......................................................................................................... 1 1.2. Strategic Priorities ........................................................................................... 2 1.3. 2014-15 Business Plan Changes .................................................................... 2 1.4. Ministry Responsibilities .................................................................................. 3 1.5. Service Provider Responsibilities .................................................................... 3 2.0 Business Plan Instructions ..................................................................................... 4 2.1. Business Plan Template Structure .................................................................. 4 2.2. Service Provider Corporate Information .......................................................... 4 2.3. Service Provider Signing Authority.................................................................. 4 2.4. Service Delivery Site Information .................................................................... 5 2.5. Service Delivery Operations ........................................................................... 5 2.6. Service Delivery Plan ...................................................................................... 5 2.7. Performance Commitments ............................................................................ 8 3.0 Business Plan Submission ..................................................................................... 9 3.1. Deadline and Required Templates.................................................................. 9 Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions i 1.0 Introduction 1.1. Purpose The Ministry of Training Colleges and Universities (the ministry) is pleased to invite all current OEAS service providers to continue delivering the same OEAS services to clients under a new agreement from April 1, 2014 to March 31, 2015. To be considered for funding, all current OEAS service providers must complete a Business Plan Template outlining activities and targets over the time period mentioned above, and submit by December 2, 2013. The purpose of the Ontario Employment Assistance Service (OEAS) business planning process is for service providers to submit a plan outlining how they will provide services, achieve expected outcomes and practice continuous improvement, in agreement with the Ministry, within budget, and within an annual business management cycle that ends on March 31, 2015. The 2014-2015 OEAS Business Plan Template outlines the targets set by each organization, and once finalized, will inform the responsibilities and targets in the Schedule E of the service provider’s legal agreement with the ministry. As such, the targets identified in the business plan will be monitored through quarterly reports which service providers will submit to the ministry, as well as discussions with ministry staff. The annual business planning process enables the ongoing effective management and success of OEAS service delivery by enabling service providers to: set targets define activities develop strategies for improvement, and adjust those strategies on an ongoing basis. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 1 1.2. Strategic Priorities Ontario Employment Assistance Service (OEAS) provides financial support to organizations who deliver employment services to unemployed people. OEAS services may include: the provision and sharing of labour market information employment needs assessment career planning employment counselling diagnostic assessment job search skills job finding clubs job placement services Since the launch of the Employment Service (ES) network in August 2010 when many OEAS providers became ES providers, the remaining OEAS projects support services for Persons with Disabilities (PWDs). The ministry is reviewing the integration of employment services across ministries to improve community employment networks as recommended by the Drummond Commission and the 2012 Ontario budget. The Ontario government has committed to improving its employment and training programs and services by focusing on delivering measurable results through the potential integration of employment and training programs across government. 1.3. 2014-15 Business Plan Template Changes 1) Introduction of the new 2014-15 Business Plan Template For 2014-15 the Ministry has introduced a standard business planning template for all Employment Ontario programs. While much of the information requested is the same as in prior business plan templates, you will see that many of the headings are different. 2) Pre-populated Business Plan Templates Some fields in the service provider’s tombstone data will be pre-populated in the Business Plan Template. Service providers are to review this information for accuracy, correcting where necessary. 3) Service Locations Service Providers will be asked to list all service delivery locations. Service providers who provide services at more than one location under this agreement will be required to fill out the OEAS Targets by Location Template included in Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 2 the business plan package posted on the EOPG. This additional document will also form part of Schedule E of the agreement with the ministry. 4) Service Coordination Service providers will be asked to provide an overall service coordination strategy. 5) No Budget Template Allocations for Operating Costs and Supports for Individuals will remain the same as in 2013-14, therefore service providers will not be required to submit a budget template. 1.4. Ministry Responsibilities The business plan submission will be accepted for review when all required data is completed and submitted to the ministry by the submission deadline. Notification of receipt will be sent to the corporate contact person identified in the business plan. The ministry will review the entire submission and will contact each service provider to discuss the business plan and agree on the final terms of the 2014-15 agreement. Given that there are no anticipated changes in OEAS funding allocations and targets, this process should be fairly straight forward. When consensus on funding allocations and targets has been reached, an agreement will be drafted and sent to the service provider for review and signature. The completed, approved and signed Business Plan Template along with the OEAS Targets by Location Template (for agreements with multiple locations) will be attached to, and form part of, the service provider agreement with the ministry. 1.5. Service Provider Responsibilities The service provider will complete the Business Plan Template based on activities currently delivered. One signed, scanned copy and one electronic copy must be submitted to the ministry according to the General Submission Instructions on page 1 of the template. The business plan addresses the service provider’s commitment to activities, targets and continuous improvement, within budget. The service provider is responsible for the service delivery plan through which it will achieve those targets and outcomes. The Ministry is committed to supporting service providers in developing their plans. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 3 2.0 Business Plan Instructions 2.1. Business Plan Template Structure The 2014-15 Business Plan Template has been standardized for all Employment Ontario programs. Therefore the template contains some new and/or renamed fields that are not found in last year’s template. The Business Plan Template contains five sections: A. B. C. D. E. F. Service Provider Corporate Information Service Provider Signing Authority Service Delivery Site Information Service Delivery Operations Service Delivery Plan Performance Commitments Many of the fields in sections A, B and C will be pre-populated, and others will be left blank. Service providers are asked to fill in the blank fields, and review the prepopulated fields for accuracy, changing where needed. The fields in sections D, E and F will not be pre-populated. 2.2. Service Provider Corporate Information This section of the template will be pre-populated with information available in the ministry database. If you notice discrepancies in the pre-populated data, please make corrections as necessary. The Corporate Contact is the person who will receive all of the system generated emails such as the Estimate of Expenditure Reports (EERs), Statement of Revenue and Expenditure Report (SRER) and other reporting templates. If there is a person more appropriate than the current corporate contact to receive this information, please insert their name and contact details in this section. 2.3. Service Provider Signing Authority The name of your signing authority will be pre-populated with the name and contact details based on ministry files. If the signing authority for your organization has changed, please update the name of the appropriate person. Some service providers have two signing authorities. If this is the case with your organization please complete both fields in this section. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 4 2.4. Service Delivery Site Information The site business address section of the template will be pre-populated based on the information in the ministry database. If your organization has relocated, please update the information with the new address. 2.5. Service Delivery Operations This information provides the ministry with a snapshot of service delivery and service coordination considerations for the site. It will give the ministry a better understanding of how and when you provide services. Additional questions have been added concerning services to Persons with Disabilities (PWDs). Disability must not be a barrier to participation in employment. Your organization provides targeted services to PWDs that are specific to their needs. While the ministry continues to examine the services and develop a strategy for PWDs, gathering this information will help the ministry better understand the range of services available to these clients. “Disability” refers to someone who has: (a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device, (b) a condition of mental impairment or a developmental disability, (c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language, (d) a mental disorder, or an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997. Please complete all questions in this section. 2.6. Service Delivery Plan 2.6.1. Service Delivery Objectives Please provide the objectives and a summary of activities to occur in the 2014-15 agreement year. While the service provider may propose minor changes to how it will provide services, for example, changes to variety or duration of workshops, it is expected that it will continue to deliver much of the same services that are provided under the current agreement. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 5 In 2013-14, service providers reported on activities and expected results for new and carry-over clients. In 2014-15, service providers will set targets for activities and expected results for new and carry-over clients. New clients are individuals who will start services with your organization on or after April 1, 2014. Carry-over clients are individuals who started services prior to April 1, 2014. Please provide an estimate of the total number of clients who will carry-over into 2014-15 and continue to receive service. Please provide an estimate of the total number of new clients who will start to receive service in 2014-15. 2.6.2. Service Delivery Location Please provide a list of all locations at which this site carries out activities and delivers services. Note that service providers listing more than one location must provide performance targets for each location on the OEAS Targets by Location Template included in the business plan package posted on the EOPG. 2.6.3. Service Coordination Please provide an overall service coordination strategy including how other organizations might refer to your project, and how you plan to refer to other organizations. Speak specifically about the process(es) you will employ when working with the ES providers and other partners who provide services to persons with disabilities in your community. Please identify community partners who provide services to persons with disabilities with whom you have a referral process in place. 2.6.4. Activities, Timeframes and Locations Indicate which services you will deliver to clients, where they will be delivered, the duration/frequency of delivery and a description of the delivery plan. While the service provider may propose minor changes to how it will provide services, for example, changes to variety or duration of workshops, it is expected that it will continue to deliver much of the same services that are provided under the current agreement. If you include additional activity which is not part of your current agreement, your project plan will be returned to you. Provide a description in bullet format for each applicable heading. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 6 Activity Descriptions - Labour Market Information: This term refers to a self-service resource site (actual or virtual) where clients have access to labour market information, workshops, library information on employment and other employment resource materials and tools needed for job search (e.g. computers, fax machines and photocopiers.) - Assessment: An individual’s employment-related needs are determined through an interview process. The goal of the assessment is to confirm barriers and consider alternative approaches to help people return to work. An assessment may result in an employment service/action plan or referral to counselling, other agencies or self-service. - Assessment for Disability Related Accommodations: An OEAS service provider may work with an employer to determine and recommend what changes in, or additions to, the workplace can be made to help everyone do their best work. This may include job design, workstation adjustment or other disability related issue or other on-site workplace accommodation. - Case Management: Case management refers to individual follow-up and support, which begins when an OEAS staff member (the case manager) and an individual agree to develop an employment service/action plan and ends when the employment support(s) or service(s) is complete and assistance is no longer needed. - Counselling: Employment counselling focuses on individuals with complex issues. An employment counselling service is defined as a service to help an individual identify and resolve issues in making and carrying out employmentrelated decisions. Counselling can be done in a group or individually. - Life Skills: Employment-related life skills may include: demonstrating positive attitudes and behaviours, being responsible and adaptable, learning continuously, working safely, and working with others and participating in projects and tasks. Life Skills cannot include vocational training. Short-term (half day) computer interventions such as how to access the internet and basic keyboarding to assist an individual to prepare a résumé may be provided. - Job Development Placements: Job development involves finding employment for individuals based on their employment service/action plan; assistance that is needed to find suitable job placements or ensure good job matches. - Job Coaching: Job coaching or mentoring may be provided for individuals who face serious employment challenges and who require additional support to transition to identify job opportunities as part of their employment service/action plan. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 7 - Job Shadowing: Job shadowing refers to providing a client with an opportunity to learn about a particular occupation by accompanying an experienced worker as they perform their job. - Job Maintenance: Job maintenance involves supporting clients to improve their opportunities for longer term attachment to the labour force. It may involve enhanced supports where employment is unlikely to succeed without further assistance. - Diagnostic Services: Diagnostic services may be provided by an OEAS service provider directly or through a third party contracted by the OEAS service provider. They generally involve an in depth assessment and testing to assist an employment counsellor to work with an individual to develop a realistic employment service/action plan. - Other Employment Services: Other services could include, for example, employer outreach, assistance with Ministry applications, or any other service that is not defined above. 2.6.5. Continuous Improvement In this section please share best practices or areas of strength if you are meeting your targets. If you are not meeting your targets, please describe the strategies you will use to reach your targets in the coming year. 2.7. Performance Commitments Based on your organization’s agreement with the ministry, please provide quarterly targets and a final year total for the applicable program activity indicators (described in section 2.6.4.), referrals and expected outcomes. Please provide separate targets for new clients and carry-over clients. New clients are individuals who will start services with your organization on or after April 1, 2014. Carry-over clients are individuals who started services prior to April 1, 2014. If this agreement has more than one service delivery location, please add up the targets for all locations, and provide the sum of all the location targets in this section. Please note that service providers with multiple service locations are required to provide targets by location separately using the OEAS Targets by Location Template included in the business plan package posted on the EOPG. Program activities will be reported to the ministry on a quarterly basis in the Quarterly Aggregate Data Report (QADR). Additional activities will be reported directly to ministry staff in another appropriate format. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 8 Referrals Please provide targets for referrals to: - Training: This includes Ontario Secondary School Diploma or equivalent, postsecondary training, academic upgrading, Apprenticeship, Second Career, Literacy, ESL/FSL, MCI Bridge projects, Federal programs, other occupational skills training and other EO training initiatives - Employment Service Provider - Job Development - Other Services Expected Outcomes - - Client Satisfaction (100% of clients must be given the opportunity to complete a voluntary satisfaction survey. 80% of clients should express satisfaction with the service they received.) Number of action/employment service plans closed Number of clients completing the service Number of clients employed (full-time or part-time) or self-employed - at exit or 12 weeks after exit) 3.0 Business Plan Submission 3.1. Deadline and Required Templates All business plans must be sent in no later than 5:00 p.m. on Monday, December 2, 2013. Each service delivery site must submit the following documents electronically to the mailbox address provided on the first page. 1) Electronic Business Plan Template (.xml document). Please see instructions on the template for how to generate this file. 2) Signed, scanned Business Plan Template (.pdf or other image document). All business plans should be printed, and signed by the service provider’s authorized signatory. This signed document must be scanned and sent as part of your submission. If you do not have scanning capability, either fax or mail the completed business plan to the ministry and it must be received by the deadline indicated above. 3) OEAS Targets by Location Template. Only to be submitted by service providers who deliver services at more than one location. Note: Failure to submit your 2014-2015 business plan submission by the due date may affect the date of release of funds for 2014-2015. Ministry of Training, Colleges and Universities 2014-2015 Ontario Employment Assistance Service - Service Provider Business Plan Instructions 9
© Copyright 2024