To activate
To deactivate
Automatic Callback
Feature
To activate
Anonymous Call Rejection
To deactivate
Automatic Callback
Call Forwarding
Basic Call Logs
Always Activation
Call Forwarding Always
Always Deactivation
Call Forwarding Busy
Busy Activation
Call Forwarding No Answer
Busy Deactivation
Call Forwarding Not Reachable
No Answer Activation
No Answer Deactivation
Always to Voicemail Activation
Always to Voicemail Deactivation
Busy to Voicemail Activation
Call Notify
Busy to Voicemail Deactivation
Call Return
No Answer to Voicemail Activation
Call Waiting
No Answer to Voicemail Deactivation
Caller ID
Call Return
To call back the last inbound number
Call Waiting
To activate
To deactivate
Caller ID Block
To activate
To deactivate
Last Number Redial
To redial the last outbound call
My Call Manager
to access the voice portal remotely
Speed Dial
Call Forwarding Selective
Call Handoff
Call Manager
Caller ID Block
Distinctive Ring
Flash Call Hold
Incoming Call Director
Last Number Redial
Multiple Call Arrangements
My Call Manager
Outlook Integration
Remote Office
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearance
Simultaneous Ring
+(2-9)+the number, to add a number
+(2-9)
Basic
Premium
For a complete list of available features go to:
bendbroadband.com/business/services
Office
Anonymous Call Rejection
BUSINESS VOICE
Hot Keys
BendBroadband Business Voice
Plan Features
To access a preprogrammed number
Voicemail*
Business Voice Services Reference Guide
Welcome to BendBroadband’s Business Voice service. We offer affordable plans to fit your business voice needs.
Business Voice Services are a great value with many benefits:
33Unlimited local and long-distance* calling in
the contiguous 48 states of the United States.
33Works with all of your existing phones and
phone outlets.
33Per-minute long-distance calling plans
33Installation and technical support from a local
company you can trust.
33Choose from popular features like Caller ID,
3-Way Calling, Call Waiting, and Voicemail
with Email Access.
33Excellent International calling rates. Visit:
bendbroadband.com/business/
ph_intl_rates.asp for a complete list of rates.
33Keep your existing phone number or get a
new one.
33Easy-to-understand monthly statements with
no surprises.
33Phone systems are available for sale and
service†.
33E-Fax: If you are looking to become a
“greener” company, E-Fax is a great
paper reducer.
Speed Dial 8
We’ve tried to make our voice services easy to understand, but we know that once in a while things just don’t seem to
follow the plan. So we’ve made reaching our technical support easier than ever; visit:
Three-Way Calling
bendbroadband.com/business/support to see FAQs and Quick Guides.
Voicemail*
bendbroadband.com/business/support to open a ticket or chat with a technician
Or you can always call us at 541-341-6600.
To access your voicemail
*Voicemail is an à la carte option available as an additional feature on all plans.
Bendbroadband.com/business541-312-6600
*Unlimited plan includes up to 3,000 long-distance minutes per line, additional long-distance minutes are 5 cent per minute.
†Call your account executive for complete details.
Bendbroadband.com/business541-312-6600
New messages flagged as urgent are
played first.
Voicemail Map
Voicemail Main Menu
Access voice messaging
Change incoming call director profile
Record personalized name
Change call forwarding options
Change passcode
Voicemail main menu
Play messages menu
Play messages
Save message
Skip backward 3 seconds
Busy greeting menu
Delete message
Pause playback
No answer greeting menu
Play or repeat message; skip envelope
Skip forward 3 seconds
Compose message menu
Return to previous message
Skip to beginning of message
Skip to end of message
Delete all messages
Play message envelope
Exit
Return to voicemail main menu
Move to next message
Repeat main menu
Repeat main menu
Initiate call to sender
Hear additional options
Incoming call director
Activate “available – in office” profile
Return to voice messaging main menu
Repeat menu
Activate “available – out of office” profile
Activate “busy” profile
Activate “unavailable” profile
No active profile
Return to voicemail main menu
You can interrupt a message or envelope
playback at any time to perform a function.
While playing messages
Additional options
Change current reply
Forward message
Listen to current reply
Return to play messages menu
Send reply
Repeat menu
Set or clear urgent indicator
Busy greeting menu
Set or clear confidential indicator
Record new busy greeting
Return to play messages menu
Listen to current busy greeting
Repeat menu
Revert to system default busy greeting
Return to voice messaging main menu
Personalized name
Record new personalized name
Delete personalized name
Listen to current no answer greeting
Return to voicemail main menu
Revert to system default no answer
greeting
Activate call forwarding
Set or clear confidential indicator
Return to voice messaging main menu
Return to play messages menu
Repeat menu
Repeat menu
Compose message
Distribution list menu
Select another distribution list
Listen to forwarding status
Listen to current message
Review the selected distribution list
Return to voicemail main menu
Send message to specific group
member(s)
Send the message
Send message to entire group
Repeat menu
Enter a new passcode, followed by
Return to voicemail main menu
Office
Set or clear urgent indicator
Change current message
Change passcode
Premium
Listen to current introduction
Send message to distribution list
(option offered only if enabled)
Deactivate call forwarding
Repeat menu
Features only available on the Office or
Premium plans will have these symbols:
Change current introduction
No answer greeting menu
Record new no answer greeting
Call forwarding
Forward message
Repeat menu
Listen to current personalized name
Repeat menu
Reply to message
Reply to message
Send message to distribution list
(if configured)
Set or clear urgent indicator
Set or clear confidential indicator
Return to voice messaging main menu
Repeat menu
Return to the previous menu
Select distribution list
Select distribution list 1
Distribution lists are numbered
consecutively from 1 to 15
Select distribution list 15
Return to the previous menu
Repeat menu
Function must be assigned by
the administrator before it can be
accessed.
Bendbroadband.com/business541-312-6600