1. business and industrial

Scentsy Family
Consultant Guide
Your journey starts here.
United States
Table of Contents
Welcome to Scentsy Family............................................................................................................1
Your Journey Starts Here................................................................................................................ 2
1 Set Your Goals............................................................................................................................. 4
It All Starts With a Goal......................................................................................................... 4
Promote!.................................................................................................................................. 4
New Consultant Awards....................................................................................................... 5
Shooting Star Award....................................................................................................... 5
Scentsational Start Award............................................................................................. 6
2 It’s Time to Party!........................................................................................................................ 7
Your Launch Party................................................................................................................. 7
Build Your Contact List......................................................................................................... 8
Your List of 100............................................................................................................... 9
Booking Parties.................................................................................................................... 10
Host Packets......................................................................................................................... 10
Party Styles.............................................................................................................................11
Host Rewards....................................................................................................................... 12
Perpetual Party Reward...................................................................................................... 12
3 Explore Consultant Tools........................................................................................................ 13
Your Workstation................................................................................................................. 13
Training Center..................................................................................................................... 15
Your Personal Website (PWS)............................................................................................ 16
Scentsy Family Store........................................................................................................... 17
Brand-Specific Tools........................................................................................................... 17
4 Compensation, Awards, and Policies................................................................................... 18
Compensation: How to Grow Your Income.................................................................. 18
Recruiting New Consultants....................................................................................... 18
Compensation Plan...................................................................................................... 19
Getting Paid...................................................................................................................20
Receiving Payments From Customers..................................................................... 21
International Sales and Sponsoring..........................................................................22
Awards and Recognition....................................................................................................23
Monthly Awards............................................................................................................23
Annual Awards...............................................................................................................24
Top Policies...........................................................................................................................26
Scentsy Family Glossary................................................................................................................28
Have Questions?............................................................................................................................30
Scentsy Family Headquarters
Send Mail to: P.O. Box 1335, Meridian, ID 83680
Consultant Support (Toll-free): 1-877-855-0617
Corporate Office (Toll-free): 1-877-895-4160
Email: [email protected]
Refer to the back cover to find contact information for a variety of Scentsy Family departments.
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Welcome to Scentsy Family
Welcome to Scentsy Family — we’re so happy you’ve decided to join us!
As a Scentsy Family Consultant, you’ll soon discover how fulfilling and enjoyable your work can be.
Whether you’ve chosen to join Scentsy Fragrance, Velata, or Grace Adele, you’ll be sharing wonderful
products and a thriving business opportunity with others. You’ll also have the opportunity to grow
personally and professionally while working alongside a company that is committed to your success. As
you work to grow your business, remember that we’re always here to help.
This Consultant Guide introduces the most important information you need to get off to a good start.
Along with the guidelines and practical details you need to run your Scentsy Family business, you’ll also
discover things that motivate and inspire you. And since we’ve found that Consultants who read this
guide thoroughly tend to enjoy greater success in their businesses, we encourage you to spend some
time becoming familiar with its contents.
Thank you for embarking on this exciting new adventure with us. We cherish your contribution and wish
you every success!
Warm wishes,
Heidi Thompson
Orville Thompson
PresidentCEO
The Scentsy Family Mission
To bring value to the world by providing an industry-leading, family-friendly business opportunity
selling creative, artistic, high-quality products that Warm
and Inspire
the Heart, Enliven the Senses,
the Soul. The Thompson Family
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BY JOINING SCENTSY FAMILY, you’ve started an amazing journey.
As a Consultant, you’ll have the opportunity to reach your goals,
earn income, and have a great time doing it. Yet as excited as you
are, you may be wondering: Where do I begin?
TO HELP YOU GET STARTED, we’ve gathered the most important
information you need to know in this guide. In the following pages,
you’ll learn how to become a successful Scentsy Family Consultant.
Just work your way through these steps and you’ll be off to a
wonderful start!
YOUR
JOURNEY
STARTS
HERE!
Ask your Sponsor. They’re
an amazing resource!
Contact Scentsy Family.
We’re always happy to help!
See the back cover.
HAVE
QUESTIONS?
Become familiar with some of
our most asked-about polices to
know how to keep your business
in good standing. See page 26.
Learn about the awards
(and rewards!) you can
receive as you grow your
business. See page 23.
POLICIES
AWARDS
4.
COMPENSATION
Recruit new Consultants and make the
Compensation Plan work for you! See page 18.
Learn how your commissions will be calculated
based on your Personal Retail Volume (PRV).
See page 20.
2
KEEP YOUR
BUSINESS
FLOURISHING
THE
SHOOTING
STAR
AWARD
1.
Must be earned during your
first 15 days as a Consultant.
See page 5.
2.
SET YOUR
GOALS AND STAY
MOTIVATED
SCHEDULE
YOUR LAUNCH
PARTY
THE
SCENSATIONAL
START
AWARD
Aim to achieve new Consultant
awards to help jump-start
your business — and remember,
the clock is ticking!
Log in to and become familiar with
your Workstation. The Workstation
is your online tool for everything
you need to do in your business.
Go to workstation.scentsy.us.
See page 13.
Must be earned during your
first 70 days. See page 6.
Schedule your launch party within
10 days of becoming a Consultant.
Learn the basics of throwing great
parties by hosting your own launch
party. See page 7.
Parties are the key to your
business, offering the chance
to sell products, book new
parties, and share the business
opportunity with others.
YOUR
WORKSTATION
3.
EXPLORE
BUSINESS &
PROMOTIONAL
TOOLS
YOUR
PWS
Set up your Personal Website (PWS).
Customers and guests can view products,
join parties, learn more about you, and so
much more. See page 16.
TRAINING
MORE
TOOLS
Learn about Scentsy Family Store and
other available tools. There are so many
resources available to help you succeed!
See page 17.
CENTER
T
ake advantage of
the trainings on the
Training Center. You’ll
find inspiration and
help for all aspects of
your business. See page
15 and look for the
Training Center symbol
throughout this guide.
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1 SET YOUR GOALS
Before setting your goals, it’s important to think about why you joined Scentsy Family.
Did you do it to help supplement your family income? Did you want an opportunity to
socialize and sharpen your presentation skills? Or do you simply love the products and
have a passion to share them with others? Once you understand your motivations, you
can set goals that will help drive your own form of success.
It All Starts With a Goal
First, clearly define your primary goal and write it down. A written goal is proven to have a much
higher rate of success.
Your Primary Goal:
Post your goal in your home office, on the bathroom mirror, or somewhere you can see it every day.
Then figure out what it will take to get there. If it looks a little scary on paper, try breaking it up into
smaller pieces; then get started with one manageable piece at a time. It’s easiest to first decide how
many parties you may need to schedule to meet this initial goal.
I will schedule
parties per week to reach my goal. To get started, try at least 1-2
parties per week for the first 70 days.
Tip: Mark a calendar with the days you can fit parties around family and/or other commitments —
then you’ll always know when you’re available!
Next, determine what other actions will help you reach your goal.
Promote!
As a brand-new Consultant, you earn a 20 percent commission on your Personal Retail Volume
(PRV). As soon as you earn a cumulative total of 1,000 points in PRV, you will be promoted to
Certified Consultant and begin earning a 25 percent commission — that’s a 5 percent raise you can
earn right away!
goals
I will become a Certified Consultant by (date):
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New Consultant Awards
Are you ready to enjoy that 5 percent raise? Then make achieving our new Consultant awards one
of your earliest goals. Earning these awards will help jump-start your business and put you on the
fast-track to becoming a Certified Consultant.
Shooting Star Award
Earn this award by selling 500 points in Personal Retail Volume (PRV) in
one brand during your first 15 days as a Consultant. You can accomplish
this with just one or two successful parties!
Your target date to qualify:
14 calendar days)
(Your enrollment date plus
When you achieve the Shooting Star Award, you’ll be eligible to purchase a
Shooting Star Enhancement Kit,* which includes deeply discounted product
you can use to create amazing party displays! You also earn PRV on the kit,
which means that you’re paid commission when you purchase it. In addition
to qualifying for the kit, you’ll receive a special Shooting Star charm and
charm bracelet.
During the qualification period, you can track your progress toward this award on
either the home page or Performance tab of your Workstation. You are eligible to
earn this award each time you enroll in a Scentsy Family brand.
Color of charm
varies by brand.
*Refer to the Resources tab of your Workstation for current kit options and prices. This one-time offer is only valid for 90 calendar days
after the qualification period ends — that’s 105 days from the date you first enrolled as a Consultant. If you earn the award and would like
to purchase a Shooting Star Enhancement Kit, please place your order through your Workstation. If you need assistance, call Consultant
Support at 1-877-855-0617.
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Scentsational Start Award
Earn this award through sales or a combination of sales and sponsoring new Consultants. By
focusing on booking parties and sharing the business opportunity, you’ll be well on your way to
qualifying for this award — and also build a firm foundation for future success! There are three levels
of the Scentsational Start Award; you will be awarded the highest level you achieve during your first
70 days as a Consultant. Day One is the day you enroll and order your Starter Kit.
During the qualification period, you can track your progress toward this award on either the home
page or Performance tab of your Workstation. You are eligible to achieve the Scentsational Start
Award only once as a Scentsy Family Consultant, not once for each brand in which you enroll. If you
are enrolled in multiple brands, Personal Retail Volume (PRV) and recruits are accumulated between
all brands.
Your target date to qualify:
(Your enrollment date plus 69 calendar days)
Scentsational Start Award — Level 1
To qualify, you need:
1,250 points in PRV or ... Three personally sponsored active Consultants
Your rewards include:
• $50 Product Credit*
• Scentsational Start lapel pin
• Certificate of Achievement
Scentsational Start Award — Level 2
To qualify, you need:
2,500 points in PRV or ...1,250 points in PRV and three personally sponsored
active Consultants
Your rewards include:
• $125 Product Credit*
• Scentsational Start lapel pin
• Certificate of Achievement
Scentsational Start Award — Level 3
To qualify, you need:
5,000 points in PRV or ...2,500 points in PRV and six personally sponsored
active Consultants
Your rewards include:
• $200 Product Credit*
• Scentsational Start lapel pin
• Certificate of Achievement
• Your name in Scentsy Family’s monthly newsletter, Consultant Spotlight
isit the Training Center for information and tips on how to earn these amazing incentives,
V
along with more on how to set and reach your goals. And no matter what goals you reach for,
keep setting them. Once you meet a goal, set a bigger one!
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*The Product Credit for these awards is posted in your Workstation by the 10th of the month following the qualification
date. To use the credit, simply select Product Credit on the payment page after placing an order. Certificates, pins, and
other items will be sent at the end of the month following the qualification period.
2 It’s Time to Party!
Parties are at the heart of your business. At a party, you will sell products and show others
that being a Consultant is something they can do, too! Parties are also a great place to
schedule more parties that will keep your business running at full speed.
To get your business off to a great start, begin planning your launch party today!
Your Launch Party
Your launch party is the grand opening of your business. It’s the perfect opportunity to gain your very
first customers and Hosts so you can schedule more parties and continue to share the products and
business opportunity.
Because you’re the Consultant and the Host at your launch party, you earn the Host Rewards! (For more
information on Host Rewards, see page 12). And once you breeze through your launch party, you’ll realize
how easy it is to translate your love of the products into a fabulous party experience for your future Hosts
and their guests.
Here’s a checklist that can help you get started:
Before Your Launch Party
■Choose a date for the party. We recommend hosting your launch party within 10 days of becoming
a Consultant.
■Set up your party on the Workstation, under the Orders tab. When you do this, your party becomes
visible on your Personal Website (PWS). (For more on how to use the Workstation, see page 13.)
■Create a guest list using your “List of 100.” (Learn how on page 8.)
■Invite guests using postcards, or by phone, email, Facebook, etc. Be sure to over-invite — generally,
one out of three guests will actually attend.
■Create a display using items from your Starter Kit.
■Label catalogs and other business materials with your contact information. (Templates for
personalized labels are available in the Resources tab of your Workstation.) Your Starter Kit contains
catalogs, invitations, and order forms; each item becomes more valuable when labeled with your
contact information.
■Prepare Host Packets to give out to future Hosts. (For more information, see page 10.)
■Prepare a short presentation and practice it.
party
■Bring pens, order forms, and a calendar marked with your availability — so you can book new parties
at a glance!
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During Your Launch Party
■ Relax and be yourself.
■Tell everyone why you love the products!
■Explain Host Rewards to help book more parties. (For more tips on how to book parties,
see page 10.)
■Ask everyone you speak with if they are interested in hosting a party and earning Host Rewards
of their own.
■Show others how fun and easy it is to be a Consultant, and share more about the opportunity
with any guests who show an interest.
After Your Launch Party
■Call guests who couldn’t attend to see if they’d like to place an order before you close the party
— they can even shop on your PWS.
■Close your party and enter party orders on your Workstation. For help entering orders, work with
your Sponsor or visit the Training Center.
■ Label products with your contact information and deliver orders.
isit the Training Center for more launch party tips and instructions on how to enter your
V
first order!
Build Your Contact List
It’s amazing how many people you actually know! Use the “List of 100” on the next page to start
building a list of contacts you can use to create your launch party guest list. Write down all the names
that come to mind in the following categories:
• Friends and family
• Your co-workers
• Your spouse’s friends
and family
• Your spouse’s co-workers
• School friends (yours
and/or your child’s)
• Someone who travels
• Teachers
• Someone who wants extra income
• Someone who loves fragrance,
food, or fashion
• Social media friends near and far (friends
who don’t live in your area can still shop
your party online!)
• Contacts you know through
your children
• Neighbors and acquaintances
• Church or community contacts
If you don’t get to 100 names right away, don’t worry! Continually add to your list, and keep in touch
with those listed. Every six months, you may want to check in with your contacts to see if they’d like
to place an order, host a party, or learn more about the business opportunity.
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Your List of 100
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Booking Parties
We can’t state it enough: Parties are essential to your business. And every party, including your launch
party, is a great place to generate more bookings. Here are a few tips that will help you fill your
calendar in no time.
• Talk about Host Rewards. As a Consultant, Host Rewards are one of the most powerful
tools you have when encouraging someone to book a party: Once they’ve seen and fallen
in love with the products, all that’s left is to tell them how they can get theirs free! (For more
information on Host Rewards, see page 12.)
• Share party options. There’s a party type for every Host and every location — from living rooms
to cyberspace! (For more information on party options, see page 11.)
• Have Host Packets ready. These will help your Host be ready for the party. (For more
information on Host Packets, see below.)
• Know your open dates. Always have your calendar on hand and be prepared to schedule a
party whenever and wherever you are.
• Offer your next available date. This keeps the excitement high, and there’s no rule that says
you need two weeks to prepare for a party! Most people know on Thursday if they are available
the following Tuesday.
• Get referrals. Ask everyone for referrals. Even if someone isn’t interested in hosting a party,
they probably know someone who is.
• Overbook! Always schedule more parties than you think you need to reach your monthly
income goals.
Visit the Training Center for more party tips!
Host Packets
Before the party, give your Host a packet of information to help them prepare. Include:
■Catalogs
■Order forms
■Hosting brochures
■Postcard invitations
■Your business cards
You’ll find each of these items in your Starter Kit. If you run out of any of these business supplies, you
can reorder them by placing a Scentsy Family Store order from the Orders tab in your Workstation.
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Party Styles
There isn’t just one way to party! When it comes to experiencing our products, you and your Host
can work together to choose the perfect party style. And no matter which style your Host prefers,
Host Rewards work the same — they’ll get free and half-price products with each qualifying party.
Home Party
With a home party, your Host will provide the location, invite friends and family, and supply
simple refreshments. Then you’ll share the products and business opportunity, interest others in
hosting a party, and show everyone how much fun you get to have as a Consultant!
Open House Party
For an open house, your Host will invite guests to drop by at their convenience during a twoto three-hour window. You won’t give one big presentation, but instead give several “mini”
presentations. Guests can browse products and mingle at their leisure.
Basket Party (Scentsy Fragrance only)
While it may not offer the full social experience of a home party, a Scentsy Fragrance basket
party is the perfect alternative for guests-on-the-go. Provide your Host with a beautiful
display basket full of product samples, order forms, and all the information they’ll need, to
share with as many people as they like. After 10-14 days, collect the basket and completed
order forms and enter the orders into your Workstation!
Adding Outside Orders to a Party
Encourage your Hosts to maximize their Host Rewards by collecting orders from guests who
can’t attend their party. Guests can also join a party on your Personal Website (PWS) and place
their orders there.
You can find party games and other helpful party tools in the Resources tab on your Workstation.
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Host Rewards
Your Hosts will do almost all of the prospecting for you, and deserve to be rewarded generously.
With our Host Rewards, they have the chance to earn free products and half-price items for their
own shopping!*
Host Rewards are one of the main reasons why people choose to host a party, which makes them
one of the most powerful tools you have to grow your business. Here are some of the key details you
need to know:
• The product or discounts awarded to the Host are paid for by Scentsy Family. Discounts and
free product will not come out of your commission.
• Host Rewards do not count toward Personal Retail Volume (PRV).
• To earn Host Rewards, your Host must throw a qualifying party of at least $150 in sales,
excluding tax, shipping, and handling.
• There is a Host Reward fee of $5 charged to the Consultant if all of the half-price items
earned at a party are not redeemed. If your Host doesn’t use them all, take advantage of the
discounts yourself!
The chart below details the benefits a Host can earn through the Host Rewards program.
HOST REWARDS
Guest Sales
$150-$249
$250-$399
$400-$999
$1,000+
Free Product
10%
10%
15%
15%
Half-Price Items
1
2
3
4
Always encourage your Host to collect outside orders before and after the party, and also invite
guests who can’t attend in person to join the party and place an order through your Personal Website
(PWS). Any orders collected before you close the party still count toward their Host Rewards!
Perpetual
Party Reward
A Host can continue to
earn rewards even after
their party: If one of their
guests signs up to host
a party, your Host will
receive an additional
half-price item when they
attend that party! We call
it the Perpetual Party
Reward, and it’s a great
way to motivate your Host
to help you book parties.
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*Certain states require Scentsy Family to charge sales tax on the full retail price of half-price items. Tax requirements by state can
change on a monthly basis. Contact [email protected] for more information on proper sales tax calculation in your state.
12
3 Explore Consultant Tools
The Scentsy Family offers a variety of tools to help you run your business and keep it
growing! Keep reading to learn more about the Workstation and Training Center,
your Personal Website (PWS), Scentsy Family Store, and brand-specific tools.
Your Workstation
One of your most important business tools is the Workstation. You’ll use it to place and track orders, set
up parties, track your sales and income, get information on news and events, manage your customers
and contacts, and more!
To log in to your Workstation:
1. Go to workstation.scentsy.us.
2. Enter your Consultant ID number and the password you selected during the enrollment process.
3. Once you are logged in, you can toggle between different Scentsy Family brands (if enrolled in
multiple brands) and available languages by clicking Select Brand/Country/Language in the upper-right
corner of the home page.
tools
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Navigating the Workstation
The information in your Workstation is organized into various categories, which appear as tabs
that run across the top of the page. Here’s a quick look at what you’ll find.
Home Tab
The Home tab takes you to your home page, which hosts personal and team information, order
history, incentive trackers, and breaking news.
News Tab
The News tab provides up-to-date product and company news along with breaking announcements.
We recommend you check it daily to stay informed on the things that matter most to your business!
Account Tab
The Account tab lets you view and edit your profile and personal information, sign up for other
Scentsy Family brands, and manage any optional monthly subscriptions. You can also access and edit
your Personal Website (PWS) from this tab.
Contacts Tab
The Contacts tab houses your contact and customer information, including each individual’s
purchase history and any indicated interests, like hosting a party or joining your team!
Orders Tab
The Orders tab is where you place all your customer orders. In this tab, you can also place orders for
business materials — such as catalogs, party décor, and advertising supplies — by clicking on Scentsy
Family Store. You can then track your order status and history by looking under My Orders.
Events Tab
The Events tab is where you go to learn about and register for events, including our annual Scentsy
Family Reunion, training events, incentive trips you can earn, and more!
Performance Tab
The Performance tab details your monthly sales and team performance so you have the information
you need to stay on track and reach your goals. You can also go to this tab to run a variety of reports
detailing the performance of your team.
Resources Tab
The Resources tab includes a variety of tools for growing your business, from party games to
print-your-own business cards. You can also look up frequently asked questions, download
high-resolution images of products, brush up on Policies and Procedures, and much more.
Communication Tab
The Communication tab offers an easy way to communicate with your teammates, customers, and
contacts each month.
Support Tab
The Support tab gives you access to help when you need it. Use this tab to submit a support ticket
when you have a question, problem, or concern. While our Consultant Support Representatives
may also be reached by phone or email, submitting a support ticket is the fastest way to get the
help you need.
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The following links located in the upper-right corner of your Workstation provide further helpful
content:
Scentsy Select
With Scentsy Select, you can enjoy exclusive discounts on the items you need most for your business
and personal life. These discounts are available to all Scentsy Family Consultants.
Scentsy Family Forum
Do you have ideas or questions you’d like to discuss with a fellow Consultant? Visit the Scentsy Family
Forum at MyScentsy.com/forum to communicate and share!
Pay Portal
Log in to the Pay Portal to learn how to track and transfer your funds — and get paid! (For more
information on the Pay Portal, see page 20.)
Training Center
The Training Center is an invaluable resource for gaining knowledge and business expertise.
In the New Consultant tab of the Training Center, you’ll find videos designed to help you get your
business off to a great start. The Business Building tab of the Training Center contains information
on selling, personal development, parties, leadership, and much more! You can also visit the Training
Center to register for weekly training calls: Just go to the Training Center home page, find the training
call you’d like to register for listed under “Featured Training Sessions,” and select Register Now.
You can find the link to the Training Center in the upper-right corner of your Workstation.
15
Your Personal Website (PWS)
With your customizable Personal Website (PWS), you can share your story, promote products, collect
online orders, announce open parties, recruit new Consultants, and so much more. Your PWS is available
in English and Spanish — just direct your Spanish-speaking clients to select their language in the link in
the top-right corner of the website, next to the flag.
When you join any of the Scentsy Family brands, you get a FREE three-month subscription to your own
PWS! After your three free months, you can keep your PWS for a subscription fee of $10 per month. (If
you sell more than one Scentsy Family brand, your first PWS subscription is $10 per month after the free
three months; additional subscriptions are each $5 per month after the free three months.)
If you’d like to keep your website, you don’t need to do anything. If you do not cancel your subscription,
the Scentsy Family will automatically charge the monthly subscription to the credit card you used during
enrollment; monthly payments will be processed on the same day of the month you initially enrolled. You
may cancel your subscription at any time.
Although the subscription is optional, you are required to have at least one PWS subscription to
sponsor new Consultants, build a team, and sponsor or sell internationally. (For more information about
international opportunities, see page 22.)
You can manage or sign up for subscriptions in the Account tab of your Workstation.
Customizing Your PWS
Take some time to personalize your PWS. You can access and edit your PWS from the Account tab by
clicking on Edit My Personal Website.
From the Account tab, you also have the option to change how your name or phone number displays
on your PWS. Just click on Edit My Profile, type your preferred display name or phone number into the
space provided, and save your changes by clicking on Save Profile Updates. Doing this allows you to add
a business partner or spouse’s name, the name of your corporation, or a nickname.
Tip: Add a link to your PWS to your email signature and social media pages to help direct friends, family,
and other potential customers to your site. Once they start to browse, they might just fall in love with
the products or the opportunity!
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Scentsy Family Store
Scentsy Family Store is an online store for all your business supply needs, no matter which brand(s) you
sell, including business and branding tools to attract new customers, Hosts, and recruits. Products include:
• Catalogs, postcard invitations, hosting and recruiting brochures
• T-shirts, hats, and apparel to help you brand your business
• Car vinyls, business cards, and other customizable items to help you promote your business
• Tool sets focused on home parties, recruiting, fundraisers, and other sales areas
• Products to help you build effective displays for your parties
As a new Consultant you are automatically eligible for the PowerLaunch program, which offers access to
the most effective Scentsy Family Store tools at a discount — for your first 70 days.*
Once you reach Director, you can shop the Director Gallery for exclusive leadership products and support
tools to help you lead your team.
To shop Scentsy Family Store, visit the Orders tab of your Workstation.
Brand-Specific Tools
Each Scentsy Family brand is unique, and provides unique opportunities for you to promote products,
Host Rewards, or the business opportunity to your customers and Hosts.
Making Perfect Scents™ Monthly Customer E-newsletter (Scentsy Fragrance only)
Price: Free with a Scentsy Fragrance Personal Website (PSW) subscription
Scent of the Month Kit (Scentsy Fragrance only)
Price: $35 per month, plus shipping/handling†
Scent & Warmer of the Month Combo Kit (Scentsy Fragrance only)
Price: $60 per month, plus shipping/handling†
You can manage or sign up for these subscriptions in the Account tab on your Workstation.
For more information and the most up-to-date list of current subscriptions, promotions, and tools for the
brand(s) you are enrolled in, go to the Resources tab on your Workstation.
*PowerLaunch discounts are ONLY available for your first 70 days when ordering from Scentsy Family Store in your Workstation.
PowerLaunch discounts are NOT available as part of a party order. Pricing and/or availability of all PowerLaunch items are subject
to change without notice.
†Prices and contents subject to change without notice.
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4 C
ompensation, Awards, and Policies
Now that you’ve set goals, started planning your launch party, and explored some of
our best Consultant tools, it’s time to learn how you’ll earn compensation and be paid,
earn well-deserved rewards, and keep your account in good standing.
Compensation: How to Grow Your Income
The Scentsy Family Compensation Plan offers commissions based on your Personal Retail Volume
(PRV) along with leadership bonuses you earn as you build your team. PRV, rank, and commissions
are determined at the Scentsy Family level, which means that whether you sell one brand or multiple
brands, PRV points add up between all commissionable products you sell.
As a new Scentsy Family Consultant, you will earn a 20 percent commission on your PRV. As soon
as you earn a cumulative total of 1,000 points in PRV, you will be promoted to the rank of Certified
Consultant and begin earning a 25 percent commission. That’s a 5 percent raise you can earn
right away!
And as you advance from Certified Consultant to Lead Consultant to SuperStar Consultant and
beyond, you’ll earn even more from the sales of your team members. (For more details, see the
Compensation Plan on page 19.)
In addition, you will earn a Monthly Sales Award bonus of an additional 5 percent commission on
your PRV if you reach 2,000 PRV points in any given month!
Recruiting New Consultants
If you subscribe to a Personal Website (PWS), you can sponsor new Consultants and build a Scentsy
Family team.
As a Scentsy Family Consultant, you are eligible to sponsor new Grace Adele, Velata, or Scentsy
Fragrance Consultants, no matter what brand(s) you sell yourself. This allows your recruits to choose
the brand they’re most passionate about and still join your team!
Here are a few things to keep in mind when recruiting:
• New Consultants must be at least 18 years of age or the age of majority in the Consultant’s
state of residence at the time of their enrollment.
• New Consultants must be U.S. citizens or permanent residents, if enrolling in the U.S.
• New Consultants must have a valid Taxpayer Identification number (Social Security number or
Employer Identification number).
• New Consultants must accept the Independent Consultant Agreement (ICA) and purchase a
Starter Kit for the brand in which they enrolled.
When someone is ready to join your team, ask them to go to your PWS, click on the Join My Team
link, and follow the enrollment steps. Your new recruit will need a debit or credit card to pay for their
Starter Kit during the enrollment process.
18
flourish
Compensation Plan
Take a few minutes to study the Compensation Plan detailed below. Your level of compensation is
determined by your own rank and the title(s) of the Consultant(s) in your frontline.
You will advance in rank as you grow your monthly sales and build your team. Once you meet the
monthly requirements listed in the “Responsibilities” columns for any given rank, you will promote
to that rank. Your compensation is based on that rank as long as you continue to meet the monthly
requirements detailed in the Compensation Plan.
COMPENSATION PLAN
Group Wholesale Volume (GWV)
Team Wholesale Volume (TWV)
Active Frontline Consultants
First Generation Directors
Commission from Personal Retail Volume
Bonus from Personal Wholesale Volume
Frontline Escential or Certified Consultant TWV Bonus
Frontline Lead Consultant TWV Bonus
Frontline Star Consultant TWV Bonus
Frontline SuperStar Consultant TWV Bonus
Frontline Director (Q) TWV Bonus
1st Generation Director TWV Bonus
2nd Generation Director TWV Bonus
3rd Generation Director TWV Bonus
Title
Personal Retail Volume (PRV)
Monthly
SuperStar Director
500
80,000
10,000
3
4
25%
9%
9%
7%
5%
2%
3%
3%
4%
5%
Star Director
500
30,000
6,000
3
2
25%
9%
9%
7%
5%
2%
3%
3%
4%
Director
500
10,000
2,000
3
25%
9%
9%
7%
5%
2%
3%
3%
SuperStar Consultant
500
6,000
3
25%
7%
7%
5%
3%
Star Consultant
500
2,500
2
25%
4%
4%
2%
Lead Consultant
500
1,000
1
25%
2%
2%
Certified Consultant
1,000*
* Lifetime Personal
Retail Volume; must
be attained before
rank advancement.
PRV is a global point
system convertible to
local currency using
a peg rate, calculated
by the formula “tax
exclusive price/PRV.”
The current peg rate
for U.S. is 1 PRV: $1.
25%
Escential Consultant
RANK
20%
RESPONSIBILITIES
REWARDS
To determine what percentage commission and bonuses you will earn in a given month, first find
your rank for the month listed in the “Rank” column. You’ll find commission and bonus information
for that rank listed within the same row in the “Rewards” columns.
Note that in addition to the commission you earn on your PRV, there are multiple bonuses you
can earn based on your team performance. So as you work to grow your business, remember that
building your team is just as important as selling product.
For definitions of Compensation Plan terms, see the Scentsy Family Glossary on page 28.
Visit the Training Center for in-depth Compensation Plan training.
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Getting Paid
Here are the details you’ll need to know:
Calculating Commissions
The Scentsy Family Compensation Plan is designed to support multiple countries. That’s why
commissions are paid based on Personal Retail Volume (PRV) rather than currency. In other
words, the Scentsy Family uses points instead of dollars when determining commissions earned,
in order to maintain a single Compensation Plan across multiple countries.
Once commissions and bonuses are calculated using the points in PRV earned, the figures are
then converted to the appropriate currency. To pay commissions, the Scentsy Family uses a
calculation that includes a “peg rate” to convert PRV to local currency. The peg rate is set for a
period of time and does not correspond to any currency exchange rate. The current peg rate for
the United States is 1.
To calculate your monthly commission:
(Your PRV Points) x (Your Commission Percentage) x (Your Country’s Peg Rate) = Commission
in Dollars
Scentsy Family Pay Portal
As a Scentsy Family Consultant, you receive a Pay Portal account where your commissions and
bonuses are loaded each pay day. You can access your Pay Portal account by clicking the Pay
Portal link on your Workstation or visiting ScentsyPay.com.
From your Scentsy Family Pay Portal account, you may transfer your earnings to either your
Compensation Card or a personal bank account, or split them between both. For more
information on the Pay Portal, go to the Training Center or the FAQ section of the Pay Portal
home page. If you sign up for more than one Scentsy Family brand, your commissions will still go
to the same Pay Portal account.
Compensation Card
As a U.S. Consultant, you will receive a Compensation Card in the mail approximately 15 days
after joining your first Scentsy Family brand. Once you activate your card, your commissions
and bonuses will automatically be “cashed out” to your card. If you wish to change how your
commissions and bonuses are distributed, log in to your Pay Portal account. You will not receive a
new card when you sign up for a new brand.
Visit the Training Center for more Pay Portal and Compensation Card information.
Pay Days
Commissions and bonuses for each month are loaded to your Scentsy Family Pay Portal account
by the end of the 10th day of the following month; if the 10th falls on a weekend or bank holiday,
commissions will be paid on the next business day. For an order to be included in the following
month’s commission payment, it must be submitted during the qualifying month prior to 11:59
p.m. (PT) on the last day of the month. For example: Any qualifying sales during the month of April
earn a commission payment by May 10. Ranks and titles are updated when commissions are paid.
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Income Tax Form 1099
Consultants who earn $600 or more in commissions, awards, and/or bonuses across all Scentsy
Family brands in one calendar year will receive a Form 1099 from Scentsy, Inc. for tax purposes. This
will be available in the Account tab on your Workstation. If you earn $599.99 or less in one calendar
year, you will not receive a Form 1099. If you choose, your business account can be listed as a
business entity and have a Form 1099 issued to an Employer Identification number. Consultants who
wish to list their account as a business entity must submit a signed and completed Business Entity form
(located in the Resources tab of your Workstation, under Scentsy Family Forms) and a copy of the
Articles of Corporation associated with the business to [email protected].
Tip: W
e recommend setting up a separate checking account exclusively for your business so you
do not comingle funds between your personal and business accounts. This will help you track
business expenses and follow your financial progress.
Receiving Payments From Customers
Although you may accept payment from customers in whatever form you choose, please keep in mind
all payments from Consultants to the Scentsy Family must be made via credit/debit card. We do not
accept cash, money orders, or checks from either Consultants or customers.
Card Payments
Make sure to gather all requested information on the order form: name, card number, expiration date,
and security code. The Scentsy Family accepts Visa, MasterCard, American Express, and Discover. Keep
in mind that receiving a customer’s card information is a sacred trust, so treat that trust with care. Your
customer’s card information will be transmitted to the Scentsy Family at the time you place the order
online. You will not be running the card yourself; the Scentsy Family will process all card payments
through the Workstation.
Checks Must Be Payable to You
If you choose to take a personal check from a customer, make sure there is a phone number listed on
the check and wait for it to clear your account before you deliver the products.
Tax Rates
Any applicable sales tax is collected on all orders. The Workstation will determine the tax rate for
the order based on the shipping address. To find the appropriate tax rate, set up your party in your
Workstation beforehand. Always collect taxes based on the rate of the location to which your order is
being sent. For example: If you hold a party in Oregon, which has no sales tax, but have the party order
shipped to an address in Idaho, which has a sales tax rate of 6 percent, you will be charged 6 percent
tax on your entire order.
In some areas, food items may be taxed differently than non-food items.
Shipping Charges
Shipping is free for qualifying party orders within the contiguous United States and Canada. Orders
shipped directly to customers and orders shipped to Alaska, Hawaii, U.S. territories, and APO/FPO
addresses incur a charge. Customers can find shipping charges listed on the order forms. Refer to the
Shipping Charts found in the Resources tab for full information.
21
International Sales and Sponsoring
As a Scentsy Family Consultant, you have the option to sponsor and/or sell internationally in
countries where Scentsy Family is present.
Your home country is the country you specified during the enrollment process. Your home
Region is the Scentsy Family Region your home country is located in.
To sell and/or sponsor outside of your home country but within your home Region, you must
agree to an In-Region International Service Fee. To sell and/or sponsor outside of your home
Region, you must agree to an Out-of-Region International Service Fee. You are also required to
enroll in a country-specific International Sales and/or Sponsoring Agreement when you agree to
an International Service Fee.
Once you have accepted a Scentsy Family International Service Fee, there is no additional cost to
enroll in country-specific International Sales and/or Sponsoring Agreements within that Region.
The combination of an International Service Fee and a country-specific International Sales and/or
Sponsoring Agreement provides the following services:
• Currency conversions and tax collection related to your sales and/or the sales of your
downline that take place outside of your home country.
• Personal Website (PWS) translations into local languages and currencies.
• Country-specific product offerings, pricing, and shipping (where applicable).
• Ability to sponsor new Consultants in that country.
• Access to the Workstation for that country, which includes training materials,
country-specific Policies and Procedures, and other tools to help you grow and
lead your team outside your home country.
International Service Fees help to cover the administrative costs involved with bonus payouts
and currency conversion, and must be collected to process your bonus(es) on downline sales
outside of your home country. If any of your downline has volume outside of your home
country/Region, you may want to keep applicable International Service Fees in effect on a
monthly basis.
International Service Fee: In-Region
Price: $5 per month
If you’d like to sell and sponsor outside of your home country, or if you have out-of-country
downline that you expect to earn bonuses on, you must agree to an In-Region International
Service Fee and enroll in the country-specific International Sales and Sponsoring Agreement.
You must have a country-specific International Sales and Sponsoring Agreement for each country
in which you’d like to do business.
International Service Fee: Out-of-Region
Price: $10 per month
If you’d like to sponsor Scentsy Family Consultants outside of your home Region, or if you
have out-of-Region downline that you expect to earn bonuses on, you must agree to the
Out-of-Region International Service Fee and enroll in the country-specific International
Sponsoring agreement. You must have a country-specific International Sales and Sponsoring
Agreement for each country in which you’d like to do business.
To agree to an International Service Fee, go to My Subscriptions in the Account tab on your
Workstation.
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Awards and Recognition
You work hard to make your business grow and you deserve to be recognized for your efforts!
That’s why we offer a variety of monthly and annual awards that reward your superior work and also
encourage your growth and success.*
Monthly Awards
Monthly awards are given by Scentsy Family to all Consultants who qualify. Each award may be earned
numerous times. All monthly awards are earned at the Scentsy Family level through sales and/or
recruiting in any or all brands.
If a Consultant hasn’t already earned one through the Shooting Star Award, a Scentsy Family charm
bracelet will be sent with the first charm a Consultant achieves.
Top Sales of the Month by Brand
Qualifications:
This award is given monthly to the top three Consultants in each title in each brand
with the highest Personal Retail Volume (PRV) points in one calendar month. Titles are
determined by the Consultant’s title at the beginning of the month.
Your rewards include:
• Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight
• Money bag charm
Sponsor of the Month by Brand
Qualifications:
This award is given to the top Consultant in each title and each brand with the most
personal enrollments in one calendar month; a minimum of three new recruits is
required. In the case of a tie, the combined PRV of the new recruits will be used as a
tie-breaker.
Your rewards include:
• Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight
• Sponsoring charm
Lifetime Personal Retail Volume (PRV) Award
Qualifications:
This award is given to Consultants for every 10,000 points in Lifetime PRV earned. Only
one charm may be earned per month.
Your rewards include:
• Charm for every 10,000 points in PRV earned
• Charm for every 50,000 points in PRV earned
• Charm for every 100,000 points in PRV earned
• Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight
*Scentsy Family reserves the right to change or add new forms of Consultant recognition. In the case of business partners or spouses
working under the same Consultant account, only one award item (bracelet, pin, trophy, etc.) will be given per qualifying account.
23
Shooting Star Trainer Award
Qualifications:
• Having a frontline recruit achieve the Shooting Star Award
Your rewards include:
Color of charm
varies by brand.
• $25 credit per recruit who achieves the Shooting Star Award
• Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight, when three
or more frontline recruits achieve the Shooting Star Award within one month
• Shooting Star Trainer charm
Monthly Sales Award
Qualifications:
• 2,000 or more points in PRV in one calendar month
Your rewards include:
• Monthly Sales Award bonus of additional 5 percent commission on your PRV
• Recognition in Scentsy Family’s monthly newsletter, Consultant Spotlight,
for first-time achievers
• Sales charm
Annual Awards
Unless otherwise specified, annual awards are given by Scentsy Family to all Consultants who qualify.
The qualification period for these awards is May 1 through April 30; winners are announced at the
annual Scentsy Family Reunion. All annual awards are earned at the Scentsy Family level through sales
and/or recruiting across any or all brands.
Annual Sales Excellence Award
Qualifications:
• Annual PRV of 30,000 points or greater
Your rewards include:
• Recognition at the annual Scentsy Family Reunion and in Scentsy Family’s monthly newsletter,
Consultant Spotlight
• Personalized trophy
• $1,000 bonus
Annual Mentor Award
Qualifications:
• Personally sponsor 14 or more new Consultants who enroll and achieve the title of Certified
Consultant or higher during the qualification period
Your rewards include:
• Recognition at the annual Scentsy Family Reunion and in Scentsy Family’s monthly newsletter,
Consultant Spotlight
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• Personalized trophy
• $25 bonus per Certified Consultant; $50 bonus per Lead Consultant or higher
Circle of Excellence
Qualifications:
• Rank of SuperStar Director
• Six first-generation SuperStar Directors on your team
Your rewards include:
• Free attendance to one incentive trip per year
• Free registration to the annual Scentsy Family Reunion
• Free Leadership Retreat registration
• Use of the “Circle of Excellence” designation on business cards and
personalized tools
• Recognition at the home office and the annual Scentsy Family Reunion
• A personalized trophy
Shining Star Award
Qualifications:
This award is given to the one Scentsy Family Consultant per Region who
contributes the most to fulfilling the Scentsy Family mission and/or who best
exemplifies the values we strive to represent. The winner will be selected by
Scentsy Family’s executive team.
Nominations must be made by another Scentsy Family Consultant or a Host,
and submitted in writing to the home office or by email to [email protected].
Submissions must be dated by April 30 of the current year. You can find
the nomination form in the Resources tab on your Workstation.
Your rewards include:
• A personalized trophy
• A special feature article in Scentsy Family’s monthly newsletter,
Consultant Spotlight
• Recognition at the annual Scentsy Family Reunion
Power Ranking
Qualifications:
• This award is given to the top five Consultants at each Director level who
score the highest on our Power Ranking Scale, which highlights those who
achieve the greatest average among three categories: highest number
of active frontline Consultants, largest percentage of active frontline
Consultants, and highest average PRV points in their team.
Your rewards include:
• Recognition at the annual Scentsy Family Reunion
• Personalized trophy
25
Top Policies
Below you’ll find a summary of some of the most asked-about Scentsy Family policies. Although these
include some of our most important policies, we recommend you read the full Policies and Procedures,
which can be found in the Resources tab of your Workstation, under Scentsy Family Documents.
Understanding Scentsy Family’s Policies and Procedures is an important part of running your business.
By becoming and acting as a Scentsy Family Consultant, you agree to the Independent Consultant
Agreement (ICA), which includes the Scentsy Family Policies and Procedures as currently in effect and as
changed, revised, or modified in the future.
Retailing and Warranties
• Scentsy Family products come with a lifetime replacement warranty for manufacturing defects not
resulting from regular wear and tear and a 30-Day Satisfaction Guarantee to all customers for any
reason.
• Scentsy Family products cannot be sold in a retail store, including mall kiosks, nor may you do
cooperative advertising and/or promotion with retail entities.
• You may sell Scentsy Family products in the country in which you enrolled on a cash-and-carry basis
at fairs, shows, expos, and other temporary events. Please review the fairs and shows policies to make
sure you follow best practices for these events.
E-commerce and Web Marketing
• The brand names “Grace Adele,” “Velata,” “Scentsy,” or any derivatives cannot be used in a domain
name/URL, email address, nickname, or online alias.
• You may not list or sell Scentsy Family products on eBay, other online auction sites, or any online
retail store or e-commerce site, nor may you enlist or knowingly allow a third party to do so.
• Advertised product pricing promoted through e-commerce, web, and other marketing vehicles must
reflect Scentsy Family pricing as provided in catalogs and promotional materials.
Advertising and Promotion
• When marketing your business, your efforts must promote the good reputation of Scentsy Family. You
must avoid discourteous, deceptive, misleading, or unethical practices.
• You must sell products in their original packaging and may not repackage, relabel, or alter the
products or labels in any way other than adding a personalized sticker.
• If you want to use a Scentsy Fragrance, Velata, or Grace Adele logo in your marketing efforts, please
be sure to use the Independent Consultant logo. You may not use the corporate logos.
corporate logos
PANTON
PANTON
independent consultant logos
PANTON
Full-color
26
INDEPENDENT CONSULTANT
Policy for Inactivity
A Consultant must have a monthly
total of at least 150 points in Personal
Retail Volume (PRV) during at least one
month in a consecutive three-month
period to be considered current. All
Consultants who do not meet this
minimum qualification, including those
holding Director-level titles, will keep
their account but become ineligible to
retain downline. In these instances, any
existing downline will roll up to their
Sponsor, or the next downline-eligible
Consultant in their upline, and their title
will change to Certified Consultant,
if applicable.
If a Consultant is inactive for two
consecutive months, a checkmark will
appear in the third month in the Will
Lose Downline Report, under the Will
Lose Downline column, until 150 PRV
points are earned. The 150 points in
PRV can come from individual customer
orders, party orders, or online orders
made through your Personal Website
(PWS).
If a Consultant earns no PRV points
during the six-month period ending
on December 31, their account will be
cancelled on January 1.* To review your
(and your downline’s) activity, go to the
Performance tab on your Workstation
and click on Start a New Report.
*If your Scentsy Family account is cancelled, you may be eligible to restore your account by contacting Account Services
at [email protected].
27
Scentsy Family Glossary
active
A Consultant is considered active if they have at least 150 points in Personal
Retail Volume (PRV) during the monthly commission period. Consultants
within your downline must meet this criteria to count toward the active
frontline requirement listed on the Compensation Plan.
bonus
The amount paid out to leaders (Lead Consultants and above) as a percentage
of Personal Wholesale Volume (PWV) on personal sales and the Team
Wholesale Volume (TWV) of downline Consultants’ sales.
brand
One of the several product brands within the Scentsy Family of brands owned
by Scentsy, Inc. and its affiliate companies worldwide. These brands currently
include Scentsy Fragrance, Velata, and Grace Adele.
commission
The compensation paid to a Consultant for the personal sales of
commissionable products.
Compensation
The various levels of compensation you can earn as you advance to different
Plan Consultant levels. This plan is used across multiple Scentsy Family brands
and countries.
currentA Consultant is considered current if they have at least 150 points in Personal
Retail Volume (PRV) in one month during a consecutive three-month period.
Current Consultants are eligible to retain downline.
Director (Q)The title assigned to any Director, Star Director, or SuperStar Director once
they have not qualified for the Director rank for three consecutive months. This
title may only be held for a total of three months.
downlineA Consultant’s frontline and all Consultants enrolled under their frontline.
frontlineAll Consultants in the first level of a Consultant’s downline. Generally, these are
the Consultants you personally recruit.
generation
A term used to describe the relationship of Directors to each other within
a group.
groupA Consultant and everyone in their downline.
Group WholesaleThe sum of the Personal Wholesale Volume (PWV) of each person in a group.
Volume (GWV)
28
home countryThe country you specified during the enrollment process.
level
How your downline is organized and the distance of each downline Consultant
from you.
peg rate
A calculation applied to Personal Retail Volume (PRV) to convert PRV points
to local currency to pay commissions. The peg rate is derived by dividing the
local sales price of a selected product before tax into the global PRV for that
product. The current peg rate for the U.S. is 1, which means 1 point in PRV
equals $1 (USD) in retail sales, with the exception of licensed products and
Host Rewards.
Perpetual PartyIf a guest at a party books his or her own party, the original Host will receive an
Reward additional half-price item if they attend that qualifying party.
Personal RetailThe point value of commissionable products you sell. If enrolled in more than
Volume (PRV) one Scentsy Family brand, your Personal Retail Volume (PRV) will accumulate
between brands. PRV is a global point system convertible to local currency
using a peg rate. The current peg rate for the U.S. is 1.
Personal Wholesale 75% of the point value of commissionable products that you sell.
Volume (PWV) (PRV) x (0.75) = PWV
Personal Website When you join any Scentsy Family brand, you get a FREE three-month
(PWS) subscription to your own Personal Website (PWS), which will help you promote
your business, collect online orders, announce online parties, and recruit new
Consultants. After the first three months, you can maintain your first PWS
subscription for a fee of $10 per month; additional brands are $5 per month.
rank The qualification level at which the Consultant’s compensation will be
determined from month to month.
roll up When a vacancy occurs in a downline organization due to the cancellation
of a Scentsy Family business or a Consultant losing their downline, everyone
shifts up one level: The first level (or frontline) of the cancelled Consultant now
becomes the first level (or frontline) of the cancelled Consultant’s Sponsor, or
of the next downline-eligible Consultant in their upline.
Scentsy FamilyThe name used to identify the various brands of products owned by Scentsy,
Inc. and its affiliated companies worldwide. Scentsy brands currently include
Scentsy Fragrance, Velata, and Grace Adele.
Scentsy Family A grouping of countries defined by Scentsy. Currently, there are two Scentsy
Region Family Regions: Region 1 and Region 2. Region 1 includes the United States, its
territories, and Canada. Region 2 includes the UK, Germany, and Ireland.
Sponsor The Consultant who includes you in their frontline; generally, this is the
individual you enrolled under to become a Scentsy Family Consultant.
Starter Kit A collection of tools necessary to start your business. This kit is required as part
of your enrollment as a Consultant in each Scentsy Family brand.
team A Consultant and their downline, excluding any Directors in their group and
those Directors’ downlines.
Team Wholesale The sum of the Personal Wholesale Volume (PWV) of each person on a team. Volume (TWV) title
Generally, the highest rank achieved by a Consultant to date. A Consultant’s
title only changes by advancement, except in cases of Directors not meeting
Director rank requirements or loss of downline.
Training Center A centralized location for all training content available to Scentsy Family
Consultants. Access the Training Center by clicking the link in the upper-right
corner of your Workstation home page.
Will LoseA Consultant must have a monthly total of at least 150 points in Personal Retail
Downline
Volume (PRV) during at least one month in a consecutive three-month period
to be considered current. All Consultants who do not meet this minimum
qualification, including those holding Director-level titles, will keep their
account but become ineligible to retain downline. In these instances, any
existing downline will roll up to their Sponsor, or the next downline-eligible
Consultant in their upline, and their title will change to Certified Consultant, if
applicable. Workstation
This is the heart of your business. You will use it to place and track orders,
set up your events, track your sales, get information on news and events, and
much more. You can log in with your Consultant ID number or username and
password at workstation.scentsy.us.
29
Have Questions?
If you have a question or issue not addressed below, we recommend contacting
your Sponsor first. It’s important to develop a relationship with your Sponsor. And
who better to help you than someone with first-hand experience as a Consultant?
We’re also happy to help! Submit a support ticket through the Support tab of your
Workstation for the fastest response, or refer to the back cover to find contact
information for a variety of Scentsy Family departments.
Commonly Requested Information
Below you’ll find some of the most commonly requested information.
Shipping Times
Scentsy Family policy is to ship your order within 10 business days of the date the order
is submitted. Shipping times will vary throughout the month as the load on the shipping
department fluctuates. Most of the time, orders placed the first and last weeks of the month
ship more slowly than orders placed during the middle of the month. You can check the
shipping status of your order by viewing your Order History, located on the home page of your
Workstation. If your order has not shipped within 10 business days, submit a support ticket.
Back Orders
If your order status indicates “PBO,” a back order situation exists. As soon as the product is
available, it will be shipped to you. Once all back-ordered products are shipped, the status will
change to “Shipped” and a new tracking code will be assigned.
Replacements for Broken, Damaged, or Defective Items
Scentsy Family will replace broken, damaged, or defective items. To return a broken, damaged,
or defective item, please submit a support ticket or call Consultant Support with the following
information: Consultant ID number, order number, customer name, description of the product
defect, and address where the replacement should be shipped to.
A Consultant Support Representative will enter the replacement order and ship the replacement
product. If an item is defective or damaged during shipment, Scentsy Family is accountable for
all shipping charges and will send a return shipping label to use in sending back the damaged/
defective item. On replacements where returning the defective product is required, Scentsy
Family does require that a temporary debit be placed against your Product Credit account until
the defective product is received by Scentsy Family, at which time this debit will be removed. If
the product hasn’t been received within 30 days, the value of the product will be deducted from
your commission.*
Payment Processing Dates for Monthly Subscriptions
Scent and/or Warmer of the Month subscription payments are processed on the 15th of each
month. Personal Website (PWS) and International Service Fee subscription payments are
processed each month on the anniversary day of your enrollment.
30
*To exchange an undamaged product, you (or, if you prefer, your customer) will be held accountable for return shipping charges.
Your customers have 30 days from the date of purchase to exchange an item. If you are returning undamaged product to
Scentsy Family that was returned to you by a customer, Scentsy Family must receive that product within 10 days from when
you received the merchandise from your customer.
NOTES
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NOTES
32
Contacting Scentsy Family
If you have specific questions or issues, we are here to help. Below you’ll find the contact information for a range
of departments and concerns.
Scentsy Family
Department
Topic of Your Question,
Suggestion, or Concern
CONTACT INFORMATION
Consultant Support
Website names and domain names, order
status, product questions and issues, ordering
assistance, Workstation questions, rank
advancements, replacements, exchanges, lost
shipments, general questions
[email protected]
1-877-855-0617 (toll-free)
5 a.m. to 10 p.m. (MT), Monday through Friday
Scentsy Family
Pay Portal Support
Scentsy Family Pay Portal account,
Compensation Card
Scentsy Family
Store Support
Scentsy Family Store questions
Scentsy Family Store product ideas
Account Services
Awards and Incentives
Account suspensions, voluntary cancellations,
restorations, Social Security number updates,
account transfer requests, Business Entity
requests, Director team names, change
of country requests, the new-Consultant
welcome calls.
Awards, award nominations, incentives
[email protected]
1-866-277-1790 (toll-free)
1-778-373-5389 (toll)
1-866-278-8825 (Puerto Rico)
[email protected]
1-877-855-0617 (toll-free)
9 a.m. to 5 p.m. (MT), Monday through Friday
[email protected]
[email protected]
For documentation purposes, Account Services only accepts
requests by email.
[email protected]
Ad approvals, information on Internet
marketing, logo usage, promotional materials
[email protected]
Policies and Procedures
[email protected]
Compliance
Events
Annual Scentsy Family Reunion, Spring Sprint,
Boot Camp, incentive trips, leadership retreat,
other events
Commissions, bonuses, Compensation Plan
Finance
Media Relations
Product Development
Scentsy Family Foundation
Scentsy Family News
Subscriptions
Training and Development
[email protected]
[email protected]
1099-MISC forms
[email protected]
Sales tax
[email protected]
Publicity, public relations, media relations
Product suggestions, feedback
Charitable donations, sponsorships,
scholarships, Charitable Cause Warmer
suggestions
Email communications from home office,
Consultant Spotlight newsletter
Personal Website, Scent and Warmer of the
Month, International Service Fees
Training, personal development, business
development
[email protected]
[email protected]
ScentsyFamilyFoundation.org
[email protected]
[email protected]
[email protected]