The Oriflame Manager Success Plan Catalogue 2 2013 Executive Director BP 80,000 THE SUCCESS TREE 10 Regional Director BP 60,000 • 4 x Direct Regional Managers 9 • EXECUTIVE CAR ALLOWANCE £5000/ €690 District Manager BP 4,000 5 • 3 x Direct Regional Managers • RM Catalogue Allowance • DIRECTOR CAR ALLOWANCE £5000/ €6900 • All UK Trips • RM Catalogue Allowance • As RD + Opportunity to join International Gold Director Incentives • All UK Trips • As RD + 0.125% on all 5th line RM’s • FREE PRODUCTS • As SRM + 0.25% on 4th level RM’s • 30% Discount • FREE PRODUCTS • 30% Discount • 2 x Direct Group Managers • As GM + 4.5% on all teams Regional Manager BP 12,000 • FREE PRODUCTS Senior District Manager BP 8,000 • 30% Discount 6 • 1 x Direct District Manager • Commission as DM + 6% on down line DM’s • FREE PRODUCTS • 30% Discount 7 8 • 2 x Direct District Managers • CAR ALLOWANCE £3000/€4140 • RM Catalogue Allowance • NEW Laptop (on reaching level) • As SDM + 2.5% on 2rd line DM’s + 2.5% on 1st level RM & 1% on 2nd level RM • FREE PRODUCTS • 30% Discount Senior Group Manager BP 2,000 Senior Regional Manager BP 40,000 • 2 x Direct Regional Managers • CAR ALLOWANCE £4000/€5520 • RM Catalogue Allowance • New Projector (on reaching level) • As RM + 0.5 % on 3rd level RM’s • FREE PRODUCTS • 30% Discount 4 • 1 x Direct Group Manager • Commission as GM • FREE PRODUCTS 3 Group Manager BP 1,000 • 30% Discount Elite Consultant BP 500 • Team of 5 (4 Direct) • 5% on personal & indirect, 9% on Direct + 6% on Direct Groups 2 • Extra 5% Discount • FREE PRODUCTS • FREE PRODUCTS • 30% Discount • Up to 35% Discount • Must order 40 BP for commission Consultant 1 • FREE PRODUCTS • 20 – 30% Discount on all orders WHAT MAKES ORIFLAME’S PRODUCTS UNIQUE? Natural Swedish Cosmetics • The Wisdom of Nature and the Best of Science • 45 years of skin care expertise • High quality, innovative products at affordable prices • Environmentally and animal friendly • Money back guarantee • The catalogues capture the latest beauty and fashion trends ORIFLAME TODAY • Over 2 Billion Euros in annual sales • Significant double digit growth year on year = 25% over the last four years • 3.5 million Consultants • 7,500 employees • 900 products annually • Co-founder of World Childhood Foundation • Global R&D centre with more than 100 scientists • 5 own production units in Sweden, Poland, China, Russia and India • Listed on the OMX Nordic Exchange since March 2004 • Products based on natural ingredients, never tested on animals • Operations over 60 countries Stockholm SWEDEN Milton Keynes UK THE BENEFITS FOR CONSULTANTS • Discount 20 to 35% on EVERY ORDER! - Cumulative over 100 BP • Free Products – no limit! • Free Delivery on your very first WEB order • Credit Period once first 40 BP order paid • Personal Home Page – Free! • Oriflame Email Address • Easy messages on Alerts & Notification • Measure and manage your business online - see link for helpful video http://www.youtube.com/watch?v=Q12vSTuf0zY&f eature=player_embedded CONSULTANT WELCOME PROGRAMME Step 1: First catalogue Sales of 100 BP and you will get Optimals Cleanser & Toner in your second order completely FREE Step 2: Second catalogue Sales of 100 BP and you will get Nutri-Calm Day & Night Cream in your third order completely FREE Step 3: Third catalogue Sales 100 BP and you will get the Oriflame Black Beauty Box in your fourth order FREE and you will be awarded a certificate and pin 1. TWO Opportunities to start – if you do not make the programme in your first Catalogue you can join in your second (first FULL). Your first Catalogue at 100 BP will be your first Catalogue for this programme 2. Must qualify in each catalogue to continue 3. Miss 2nd step – cannot get 3rd 4. Catalogue sales are cumulative 5. Must be 3 consecutive Catalogues Start recruiting, start earning and collect great prizes…see next page! MANAGER’S LEADERSHIP ROLE Recruit and activate: • 1-to-1 Group • Getting started - Interview/contact sheet • Drive Activity each catalogue Train and develop Leaders: • Recognising, Inspiring and Coaching • Learn by doing • Training meetings Set Goals and follow-up: • Planning with Potential Leaders - following the Academy Training! • Working with Consultants in Personal Group Success formula for Oriflame Leaders Personally recruit five Consultants per Catalogue and continuously stay in personal contact with new and established Consultants. Make sure your team Recuiters duplicate your efforts and grow into Leaders. MAKE MONEY What are you earning? • RETAIL – the price the customer pays in the Catalogue • BUSINESS POINTS (BP) – calculation for levels always 77% of £ sterling OR 55.8 % of € euro retail i.e. £100/€138 retail = 77 BP • BUSINESS VALUE (BV) – the amount you are paid commission on – the same as BP at 20% discount the amount after discount at 30 / 35% • DISCOUNT • 0 -99.99 BP = 20% • 100 BP = 30% • 500 BP = 35% GROUP MANAGER (GM) Grow to a team of 5 including yourself - minimum of 4 direct and 1000 BP (£1300 /€1800 appx) and you qualify to become a Group Manager. YOU 30% discount 5% commission At this level you receive: • 30% Discount on all personal sales – no minimum order value Group Manager 6% Direct Consultant 9% • 9% Commission on all Direct Consultants • 5% Commission on your Personal Sales and Indirect Consultants in your team Direct Consultant 9% Direct Consultant 9% • 6% on Direct Promoted Group Managers • PAID AS See separate slide Note: As a Manager you MUST place a personal order of 40 BP or more to be paid any commission earned Direct Consultant 9% Direct Consultant 9% On your way to GM collect all the WELCOME PROGRAMME gifts in your first 3 FULL Catalogues! Indirect IndirectConsultant Consultant 5% 5% Indirect Consultant 5% SENIOR GROUP MANAGER (SGM) When you promote a Direct Group Manager and have total down line (all groups) sales of 2000 BP (£2600 /€3600 appx) you qualify as a Senior Group Manager YOU 30% discount 5% commission At this level you receive: • 30% Personal Discount • 9% Commission on all Direct Consultants • 5% Commission on your Personal Sales and Indirect Consultants in your team All Direct Consultants 9% • 6% on Direct Promoted Group Managers • PAID AS See separate slide New Manager or Promoted a NEW Manager? Once they are FULLY PAID for 2 Catalogues WIN A FULL SET of current DEMO Gifts To BOTH new Manager AND promoting Manager All Indirect Consultants 5% Group Manager 6% DISTRICT MANAGER (DM) YOU 30% discount 5% commission To achieve District Manager level, you need to have 2 Group Managers direct to you and achieve sales of at least 4000 BP (£5200/€7200 appx) in one Catalogue. As a District Manager, you will receive the same commission as a Group Manager, PLUS 4.5% on your entire central District. If you promote out any Direct Districts in your team, you will receive 6% on these. PLUS 4.5% on your entire central District + 4.5% Direct Consultant 9% Group Manager 6% + 4.5% + 4.5% PAID AS See separate slide Direct Consultant 9% Group Manager 6% + 4.5% + 4.5% COMMISSION STRUCTURE GROUP MANAGER Personal Sales Direct Recruits Indirect Recruits 5% 9% 5% Direct Consultant 9% Direct Consultant 9% + 4.5% + 4.5% Direct Consultant 9% PLUS Direct Groups 6% + 4.5% PLUS DISTRICT MANAGER Central District (down to next District) 4.5% Indirect Consultant 5% Indirect Consultant 5% Indirect Consultant 5% + 4.5% + 4.5% + 4.5% SENIOR DISTRICT MANAGER (SDM) YOU 30% discount 5% commission To achieve Senior District Manager level, you need to recruit 1 District Managers direct to you outside of your central District and achieve sales of at least 8000 BP (£1000/€14300 appx) retail (complete down line) in one Catalogue. As a SDM, you will receive the same commission as a DM, including 4.5% on your Own District an if you promote out any Direct Districts in your team, you will receive 6% on these. + 4.5% District Manager Central Group 6% + 6% = 12% Direct Consultant 13.5% PAID AS* See separate slide COMMISSION STRUCTURE DISTRICT MANAGER Personal Sales Direct Recruits Indirect Recruits Group Manager 10.5% Group Manager 10.5% 9.5% 13.5% 9.5% PLUS Direct Groups 10.5% PLUS DISTRICT MANAGER Own District (down to next District) Direct Districts 4.5% 6% Indirect Consultant 9.5% Indirect Group Manager + 4.5% Group Manager + 6% REGIONAL MANAGER (RM) To achieve this level, you and your down line must reach Regional Sales of at least 12000 BP (£15600/€22500) and have a minimum of 2 District Managers. The commission structure is identical to that of a District Manager, but at this prestigious level, you will receive the added benefit of the Oriflame car allowance. A Regional Manager receives 2.5% on any Direct Regions, and 1% on 2nd Level Regions. At this level and above you will also receive 2.5% on 2nd level Districts within your own Region. PAID AS* See separate slide COMMISSION STRUCTURE GROUP MANAGER Personal Sales Direct Consultants Indirect Consultants 5% 9% 5% PLUS Direct Groups 6% PLUS DISTRICT MANAGER Own District (down to next District) Direct Districts 2nd level Districts (in own Region) 4.5% 6% 2.5% PLUS REGIONAL MANAGER + Car Allowance Direct Regions 2.5% REGIONAL MANAGER (RM) BP 12000 (£15,600/€22,500 appx) YOU 30% discount 5% commission + 4.5% Direct Consultant 13.5 Indirect Consultant 9.5% Group Manager 10.5% Indirect Group Manager + 4.5% District Manager Central Group 6% District Manager Central Group 6% + 6% = 12% +6% = 12% Group Manager + 6% Regional Manager Central Group 12% + 2.5% = 14.5% Group Manager + 6% Group Manager 6% + 2.5% = 8.5% A new Regional Manager will receive a Car Allowance, £3000/€4140 (per annum 2013) District Manager (2nd line to YOU) 2.5% Regional Manager 2nd line 1% SENIOR REGIONAL MANAGER BP 40000 (£52,000€72,000 approx) YOU 30% discount 5% commission + 4.5% Direct Consultant 13.5 Indirect Consultant 9.5% Group Manager 10.5% District Manager Central Group 6% + 6% = 12% Indirect Group Manager + 4.5% Group Manager + 6% Regional Manager Central Group 12% + 2.5% Regional Manager Central Group 12% + 2.5% = 14.5% = 14.5% Group Manager 6% + 2.5% = 8.5% District Manager (2nd line to YOU) 2.5% Regional Manager 2nd line 1% Regional Manager 3rd line 0.5% Qualification 40000BP sales per Catalogue / 2 Direct Regional Managers Reward Car Allowance £4,000/€5520 pa on 40,000 down line/ Paid on 3rd line RM - Once qualified and accepted for promotion GRACE (full paid) given for 6 Catalogues on promotion of Region from Central / Title dependent on Sales and Structure being maintained /Sales on Paid as for up to 6 catalogues before loss of title /Loss of structure (2 direct Regions) will result in loss of title immediately REGIONAL DIRECTOR BP 60,000 (£78,000/€107,000 approx) YOU 30% discount 5% commission + 4.5% Regional Manager Central Group 12% + 2.5% Regional Manager Central Group 12% + 2.5% Regional Manager Central Group 12% + 2.5% = 14.5% = 14.5% = 14.5% Group Manager 6% + 2.5% = 8.5% Regional Manager 2nd line Region 1% District Manager (2nd line to YOU) 2.5% Regional Manager 3rd line Region 0.5% Regional Manager 4th line Region 0.25% Qualification 60000 BP sales per Catalogue / 3 Direct Regional Managers Reward Car Allowance / £5,000/€6900 pa / ALL UK INCENTIVE TRIPS / Paid on 4th line RM - Once qualified and accepted for promotion /GRACE (full paid) given for 6 Catalogues on promotion of Region from Central to regain 12,000 BP Title dependent on Sales and Structure being maintained /Sales on Paid as for up to 6 catalogues before loss of title /Loss of structure (3 direct Regions) will result in loss of title immediately EXECUTIVE DIRECTOR Executive Director BP 80,000 (£103,900/€143,400 approx) Regional Director 1st Level Regional Manager 2.5% 2.5% 2.5% Qualification 80000 BP) Team Sales per Catalogue / 4 Direct Regional Managers Senior Regional Manager Reward Car Allowance / £5,000/€6900 pa / ALL INCENTIVE TRIPS / Paid on 4th line RM - Once qualified and accepted for promotion /GRACE (full paid) given for 6 Catalogues on promotion of Region from Central to regain 12,000 BP Title dependent on Sales and Structure being maintained /Sales on Paid as for up to 6 catalogues before loss of title /Loss of structure (3 direct Regions) will result in loss of title immediately Regional Manager 3rd Level Regional Manager 0.5% Regional Manager 4th Level Regional Manger 0.25% REGIONS PAID RM – 2 Regional levels paid down line SRM – 2 RMs wide pays 3 levels down line RD – 3 RMs wide pays 4 levels down line Executive Director – 4 RMs wide pays 5 levels down line MAXIMUM EVER NUMBER OF LEVELS PAID OUT IS 5 Regional Manager 5th Level Regional Manager 0.125% SUMMARY OF COMMISSION - UK Elite Consultant Business Points 500 Group Manager Senior Group Mgr. District Manager Senior Dist. Manager Regional Manager Senior Reg. Mgr. Regional Director Executive Director 1000 2000 4000 8000 12000 40000 60000 800000 Team of 5 + 1 GM + 2 GM + 1 DM + 2 DM + 2 RM + 3 RM + 4 RM 30% 30% 30% 30% 30% 30% 30% 30% Commission on Direct Consultants 9% 9% 9% 9% 9% 9% 9% 9% Indirect Recruits 5% 5% 5% 5% 5% 5% 5% 5% Personal Total Orders 5% 5% 5% 5% 5% 5% 5% 5% Direct Groups 6% 6% 6% 6% 6% 6% 6% 6% 4.5% 4.5% 4.5% 4.5% 4.5% 4.5% 6% 6% 6% 6% 6% 4.5% Title Structure Discount on Personal 35% Own District Direct District 2nd level Districts (own Region) Car Allowance per year Direct Regions 2nd Level Regions 3rd Level Regions 4th Level Regions 5th Level Regions Grace Period (to regain central team minimum BP) 2.5% 2.5% 2.5% 2.5% £3,000 €4,140 £4,000 €5,520 £5,000 €6,900 £5,000 €6,900 2.5% 2.5% 2.5% 2.5% 1% 1% 1% 1% 0.5% 0.5% 0.5% 0.25% 0.25% 0.125% N/A 2 Cats 2 Cats 3 Cats 3 Cats 6 Cats 6 Cats 6 Cats 6 Cats 3 4 6 6 6 GRACE – when you promote an equal level to you, the period of Catalogues you will be fully paid to rebuild central team Title Maintenance N/A 2 2 3 TITLE – The total Catalogues you keep title while not reaching full qualification BP. You will then revert to the lower title paid in the Success Plan shown. PAID AS – should you achieve results less than the level of your title, you will be paid as per the results achieved in that Catalogue. I.e. GM with less than 1000 BP will be paid as a Consultant. A DM with less than 4000 BP will be paid as GM if also under 1000 BP in Central then paid as a Consultant INVEST IN YOUR BUSINESS It is a truism that any successful business is helped by some early investment, but it need not be financial. The most important and worthwhile investment you should make is your time, talking to people and showing them your products costs nothing and will give you the highest yield. We recommend that you discuss any larger expenditure – advertising, entertaining, meetings and such with the person who recruited you or our Customer Care team. Remember, the grass is not necessarily greener elsewhere. In your own home town there are more contacts than you need to start. Your most precious assets are your customer and potential recruit lists. These are free, they cost you nothing. If you continue to add to your lists, always asking for referrals and finding new customers and recruits, you will never need to spend money on advertising. Make use of the free support tools you have – your Oriflame home page, customer messenger and a personal Oriflame.biz email address. Full details are available on the web site under online instructions. • As a self-employed person, you should register as such with your Tax Office also the Department of Social Security. • Never Be Afraid To Ask for Advice • Your recruiter and many other people are here to help and advise you. Please take advantage of their experience. • Your Commission • Please note that in order to pay commission we require bank details. • If we have no bank details your commission will be held until we have. • Useful Web Sites: UK: www.hmrc.gov.uk ROI: www.revenue.ie Oriflame Guarantee The Oriflame Guarantee of Excellence is your assurance of quality and value for money, with every purchase of Oriflame products. If you are not satisfied, for any reason within 3 months of purchase, Oriflame will exchange the products or provide a full refund on presentation of proof of purchase. Statutory rights not affected. When you receive your Goods As soon as your order arrives, it is vital to check immediately that the order is correct and in good condition. Product Liability Oriflame product liability insurance applies to all products to protect both the Company and its Consultants. No Oriflame accept liability on behalf of the Company. All claims should be dealt with by Oriflame UK Limited Paying for your Orders Shortages/Incorrect Delivery Goods In the event of any shortage or incorrect delivery, please telephone Customer Care within 5 days of receipt of your order. In the case of incorrect delivery goods your missing product will be sent out to you with a Reply Paid Label for which to return your item. Damaged goods must be claimed in writing using the Returns Form (Code 28). Oriflame will only refund or replace if: 1. Products are returned in saleable condition 2. Products returned due to Customer dissatisfaction (as stipulated in the Oriflame guarantee) and supported with a correctly completed Customer guarantee slip 3. Products which are damaged when you receive them from the Company. Claims for goods received in a damaged condition must be made in writing, accompanied by the product using the Oriflame Returns Form, and received at Customer Care within 10 days of the product being dispatched. Oriflame will not: Refund or replace demo products or goods which have been used for demonstration purposes Refund or replace any goods which do not clearly stipulate the reason for return on the Returns Form Process claims unless the products and Returns Forms are returned together: We reserve the right to refuse to refund or replace a product which is outside of the guarantee terms. All products returned for refund or replacement must be sent direct to the address below using normal post or parcel post, with the Consultant requesting a refund or replacement. Oriflame UK Ltd, Returns Dept., Tilers Road, Kiln Farm, Milton Keynes MK11 3EH Return postage refund is at the Consultant’s own expense, with the exception of returns categories R2, R3, C2 and C3 (refer to the front of the Returns Form) Maximum postage refund is £3.50, as large boxes should be returned through our carrier instead of using postal services. If you have a large box to return, call Oriflame Customer Care and we will instruct our carrier to collect at a fixed cost of £6.50. If you are returning a whole order, complete the invoice number and write “whole order returned” in the comments section of the Returns Form. 1. 2. •New Consultants will be granted credit on their orders up to £175, subject to status. •The due date for payment is printed on each sales invoice, and if payment has not been received by Oriflame on this date, then all future orders will be held until such date as payment is received. Please allow at least 5 working days for the money to clear. •You can pay for your order by any of the following methods. Direct Debit This is by far the easiest and most convenient way to pay your invoices. Simply complete and sign the Direct Debit Mandate enclosed in your Business Case return to Head Office. This will allow us to debit your account on the due date of payment as stated on the invoice. Bank Giro Pay in at a High Street bank, please note that some banks may charge for this. Credit / Debit Card Online Please see the CONSULTANT CODE OF CONDUCT and WEBSITE /SOCIAL MEDIA GUIDE online under Sales Support tools It is illegal for a promoter or a participant in a trading scheme to persuade anyone to make a payment by promising benefits from getting others to join a scheme Do not be misled by claims that high earnings are easily achieved. The benefits of participating in this scheme are directly related to the effort put into it by the Consultant. RESPONSIBILITIES OF AN ORIFLAME SENIOR MANAGER In addition to the general rules for all Consultants, the following rules apply to Regional Managers and above. Violation of any of these special rules will result in immediate loss of Regional Manager status and privileges - including Commission and Bonuses - and may even result in termination of membership. 1. As a Regional Manager and above you must service your personal group Consultants monthly by: a) Recruiting and continuously developing your personal group. b) Assisting, guiding and motivating. c) Conducting periodic meetings to train and motivate. d) Training your down line Consultants in the Oriflame Training Programme. e) Maintaining frequent communication, informing about meeting dates, venues, product news, training sessions etc. f) Participating in all seminars and meetings. g) Enforce the Code of Conduct and the Rules and lead by example. h) Attending business meetings with Oriflame that you are called upon to attend by your Upline Manager. 2. A Regional Manager and above may not represent any other direct selling company without Oriflame’s written consent. 3. If a Regional Manager and above spouse is a representative of any other direct selling company, the spouse is not allowed to participate in Oriflame activities and the spouse’s activities must be kept separate from Oriflame. A Regional Manager and above must inform Oriflame if the spouse is a representative of any other direct selling company. 4. A Regional Manager and above must follow any additional rules or instructions communicated in writing by Oriflame. The DSA has a clear Code of Practice that all member companies and their direct sellers are required to adhere to. This Code, drawn up in close consultation with the Office of Fair Trading, gives the highest level of consumer protection, in the products sold and the method of sale. The Consumer’s Guide to Shopping at Home produced by the DSA give a clear guide to the consumer the standards required of a Direct Sales company. Oriflame UK Limited are proud that they give a clear example to the industry of the standard required of Direct Selling companies The growth of Direct Selling mirrors that of franchising in the 70’s and 80’s providing people with the opportunity to build their own business to the level they wish, but without the significant cost attached. That’s why Direct Selling is also known as the people’s franchise. The success and size of a Direct Selling business is clearly dependent on the amount of time and commitment an individual puts in. However, the following elements are very important in assessing a business opportunity. • Are the products to be sold: - Affordable? - Consumable? - Repeatable? • Does the market already exist and how large is it? • How reputable is the company involved and what is the quality of its products? • Does the company have staying power and financial stability? Oriflame’s history, operating in over 50 countries world-wide, meets these requirements and with products of outstanding quality, Oriflame truly represents one of the best opportunities in Direct Selling today Oriflame is a member of the DSA in both the UK and Ireland. The DSA code of practice and The DSA consumer code are both available on the DSA’s own Web site www.dsa.org.uk site and at www.oriflame.co.uk