How to access your EQ emails
Using OWA on your iPad/iPhone
Set up email, calendar and contacts
You can connect to your EQ Office 365 email account on an iPad/iPhone through an App available in the App Store. When you install the App, you’ll
be able to access your email, calendar and contacts on your iPad/iPhone as well as from your usual work computer. Although the screenshots shown
in this guide are from the iPad, the steps for iPhone setup are the same.
On the Home screen on your iPad/iPhone, find
the App Store app
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1. Tap App Store
2. In the Search field, type OWA (it’s not
case sensitive)
3. As you type, predictive searching will
display any results
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The search will return a number of results
4. Once you have found the App called
‘OWA for iPad/iPhone’, tap the Free
button on the OWA for iPad/iPhone (it
will not cost anything to purchase)
5. The Free button changes to Install, tap to
Install, this may take several minutes
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When the app is installed, the Install button
changes to Open
6. Tap the Open button
7. If prompted to Sign In to iTunes Store,
type your Apple ID password, otherwise
go to Step 8
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Set up OWA
8. Tap continue
9. Type your full EQ email address and
password and tap sign in
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If you receive the following message, then auto
discover may not be working:
10. Tap advanced and proceed to Step 11 to
manually enter the server details
If you don’t receive this message, proceed to
Step 15.
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The advanced settings screen enables you to
manually enter the server details when auto
discover is not working:
11. In the User name field, type your full EQ
email address
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12. Leave the Domain field blank and in the
Server field, type outlook.office365.com
13. Ensure Server requires encrypted (SSL)
connection is ticked
14. Tap sign in to continue
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After entering your account information, your
details will be verified, this may take several
minutes to perform the following actions:
15. Finding your server
16. Contacting the server
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The OWA welcome screen displays helpful tips
for you to navigate and manage your mail
17. Swipe from right to left through helpful tips
until the screen you’re ready to use your
new app appears
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18. Tap go to inbox
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A connection to the EQ mail server will now be
made before taking you to the Inbox screen
19. The server is contacted to load the OWA
Inbox
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You are requested to select some settings on
start up. You can change these selections at any
time in Mail Settings
20. Tap OK to receive notifications
21. Tap Don’t Allow access to your contacts
as this will add your personal contacts to
your work contacts
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Accessing the Office 365 home screen from the
Inbox screen
22. The Office 365 home button is at the
bottom left of the Inbox screen, tap the
icon
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23. The Office 365 home screen displays
email, contacts and calendar, tap any of
these for access
If you have any problems downloading the app,
you can always use your iPad browser to
navigate to outlook.office365.com and sign in to
Outlook Web Access (OWA) directly.
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