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Technology Systems Administrator
Salary Grade: 11
Exempt
JOB TITLE: Technology Systems Administrator
REPORT TO: Technology Officer
DEPARTMENT: Technology
Position Summary: Responsible for core and ancillary application support, network and core system
user administration, network and core system user security, and administration of patch management
program. Provide technical application support to all users and departments.
Functions:
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Application Support
o Provide technical support to all users within the bank, to ensure applications are
functioning properly
o Setup and upgrade applications on individual workstations
o Install and configure application software on servers, in conjunction with Technology
Officer, bank departments, and/or vendors
o Assist in the implementation of controls developed as a result of the risk assessment
process
Server Administration
o Provide primary level support for all servers within the bank
o Act as liaison with network vendor or other miscellaneous vendors regarding server
performance issues
o Maintain and administer server backups
o Document and make corrections for system failures, including reporting reasons and
corrective actions taken
Network Administration/Security
o Set up, maintain and delete network user accounts
o Monitor network security reports
o Maintain and administer antivirus and antispyware systems
Core System Administration
o Co-ordinate and perform annual review of core processor user menu access, in conjunction
with appropriate department supervisors
o Monitor core processor security reports
Software Patch Management
o Monitor vendors and systems for available software patches and updates
o Perform impact assessment (technical, business and security) of patches
Rev. 04/01/15
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Technology Systems Administrator
o Apply and test patches in test environment
o Evaluate patch functionality and effectiveness
o Co-ordinate application of patches in live production environment
o Monitor applied patches for effectiveness
Provide Help Desk support, when necessary
Assist with daily maintenance and service for all hardware and software systems
Complete special projects arising from and relating to technology systems
Perform other duties relating to technology functions as may be required from time to time and
requested by management
Knowledge, Skills, Requirements:
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Four-year degree in computer related field, or equivalent work experience, with a minimum of
five years of experience in a similar capacity.
Intellectual and professional skills and experience necessary to perform tasks detailed above
Strong working knowledge of servers, desktop PCs, and laptops
Strong working knowledge of Windows operating systems and Microsoft Office applications
Knowledge of Microsoft Active Directory environment
Technical skills and knowledge necessary to service software applications
Initiative in recognizing and resolving problems
Effective prioritization of responsibilities
Proficiency in written and oral communication
Ability to interact positively and tactfully with coworkers and staff in team environment
Ability to communicate effectively with vendors
Perform duties of the position with strict adherence to all bank policies
Valid driver’s license
Physical Demands and Condition Requirements:
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General office environment
Lifting and moving large and heavy computer components
Dexterity working with small hand tools in confined spaces
Equipment Used:
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General office equipment, i.e., calculator, photocopier, etc.
Computer
Peripherals and tools related to technology functions of the bank
ADA: The employer will make reasonable accommodations in compliance with the Americans with
Disabilities Act of 1990.
Rev. 04/01/15