Blood Bank
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8
SPRING 2015
Annual Report
CHRISTIANA
DONOR CENTER
BLOODMOBILE
WILMINGTON
DONOR CENTER
SALISBURY
DONOR CENTER
DOVER
DONOR CENTER
CONCORD
DONOR CENTER
Blood Bank
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8
A Message
to Our Loyal
Supporters
In 2014 we had the honor of celebrating
60 years of community service. We can
all feel proud of a rich heritage built on the
work of many thousands of people over the
years who contributed their time, energy and
resources to help make our organization successful
for so long.
Today, transformative changes are taking place within the healthcare
industry that directly impact transfusion medicine, and more directly the blood banks that provide
lifesaving products and services to communities across the country. Changes in medical practices,
procurement and demand for products, pricing and reimbursements are just a few of the challenges
of this new environment.
On a local level, we at Blood Bank of Delmarva (BBD) continue working diligently to improve upon
every aspect of how we deliver on our mission of ensuring a safe and adequate supply of blood and
blood products to those in need.
The past year we have intensified the focus and drive towards our aspirational goals of being a
Best-in-Class Blood Bank and Community Partner. This means ongoing innovation and investment in
new technologies and products that improve our internal operations and enhance patient safety.
Examples include being the first blood bank in the country to receive an FDA license for INTERSOL®,
a product that helps reduce the risk of patient reactions following platelet transfusions. More recently
we began implementation of another new product innovation, INTERCEPT® to further enhance the
safety of platelets and plasma products. Along with enhancing patient safety, we continue to make
major upgrades and improvements to our enterprise blood management system (BECS): laboratory
equipment, including a new high-speed track system for processing and testing blood samples.
In addition to the ongoing focus on patient safety and internal operations, we have been busy in a
number of other areas including opening a new donor center in Chadds Ford, PA, introducing our
Members for Life program, strengthening our internal leadership team, and most importantly, growing
our customer and service base.
As you review this report, we ask that you also take a moment to reflect upon and appreciate the
many individuals who work tirelessly to help improve the health and well-being of our organization
and community. It is through their stories, contributions and your support, that more than 20,000
patients in our region benefitted from blood and blood products last year.
1
Yearsof
Saving
Lives
Local
60 Years
of Lifesaving Service
Blood Bank of Delmarva observed its 60th Anniversary
in 2014. A gala celebration was held to honor those past and
present who have contributed to BBD’s success. It included personal stories of
blood recipients and blood donors highlighting the Blood Bank’s collective efforts
of donors, employees and volunteers who contribute to the lives of others. It also
helped reinforce the motivation and resolve to be engaged and connected to
the important act of blood donation because it literally helps save lives.
Blood Bank of Delmarva is a
proud partner of United Way of Delaware and
receives funding through donor designations.
Do you want to make a
Be Someone’s Hero. Give Blood.
Do it online by visiting this link:
Blood Bank of Delmarva
Designation Code #11083
Members for Life
Blood Bank of Delmarva’s Members for Life (MFL) program
was launched in December with the mailing of new MFL
Donor Cards to over 60,000 individuals who have donated
blood or platelets at BBD in the last two years.
With the new MFL program, donors will have access to
enhanced health and wellness benefits, personalized cards
featuring their blood type, health history, glucose checks and
the Members for Life Rewards Store. By donating blood or
platelets, donors earn points which can be redeemed for Blood
Bank branded merchandise in the online store. Members for Life
are asked to donate blood or platelets at least once a year.
2 I SPRING 2015
financial donation to
Blood Bank of Delmarva?
Blood Bank
of Delmarva
www.delmarvablood.org/contribute/
www.DelmarvaBlood.org
1 888 8-BLOOD-8
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BBD MFL
Blood Bank
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8
Blood Bank opens
new Donor Center
in Pennsylvania
Blood Bank of Delmarva’s newest permanent
donor center (Blood Bank of Delmarva Concord
Center) opened for business in December. The
center is housed in the Christiana Care Concord
Health Center on Wilmington-West Chester Pike in
Chadds Ford, PA. Donors who previously donated at
the Talleyville (DE) mobile are now happy to come
to the new location to donate.
The donor center is located on the second floor of the Health
Center. It has ten donor chairs. Currently whole blood is being
collected, but as the donor base is developed, the Blood Bank will
implement automated donation for double red cell and platelet donations.
The center is open Monday through Friday.
BBD Dover Center receives
license approval for PAS platelets
Blood Bank of Delmarva (BBD) has received licensure approval for INTERSOL® Platelet Additive
Solution platelets for its Dover Donor Center. BBD is the first blood center to receive the PAS
platelet license application approval.
Data from current studies shows that transfusions of PAS platelets cut the risk of transfusionrelated reactions in half.
The PAS platelet license approval was issued by the U.S. Food and Drug Administration
(FDA), the regulatory agency for all blood centers that operate in the United States.
3
Dedicated Student
Answers the Call
Talk about dedication and sacrifice! This Penn State
student demonstrates this in a very special way. Amanda
Strange is like many typical college students, that is, if typical
means a double major who also works a full-time job, to
put herself through school. And did we mention she is a
blood donor who truly understands the importance of
giving blood? She exemplifies that giving spirit. Last
semester, during the midst of two exams and multiple
projects, Amanda traveled five hours from campus
in order to give blood at the Blood Bank’s Christiana
Center. “You needed me,” she said. It’s just that
simple. Thank you, Amanda. You are a true hero.
BBD has Fun
in the Community
Blood Bank of Delmarva participated in the
Newark Halloween Parade. The group took second place
in the large group category.
4 I SPRING 2015
Blood Bank
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8
Matthew’s Story
Lymphoma diagnosis changes young man’s life
In December 2002, 20-year-old Matthew Jenkins
felt a lump on his neck, but he wasn’t too concerned.
“That was a Saturday,” he said. “I didn’t feel it the day
before, but it was about the size of a walnut.”
That Monday, Matthew went to his physician, who prescribed an
antibiotic and told him to keep an eye on it for a month. At the time, Matthew was
a University of Delaware student headed to Italy for a month-long study abroad
session. By the end of his trip, the lump had grown to the size of a softball.
“I knew something was wrong. I had no jawline.”
A biopsy back in the States on February 6 confirmed he had Burkitt’s
Lymphoma, a rare form of lymphoma affecting only about 100 Americans
each year. This aggressive form of cancer spreads so quickly, it had already
moved into his liver and chest cavity. Immediate treatment was necessary;
Matthew began his first round of chemotherapy just four days later.
Throughout the course of his treatment, Matthew needed 71 units of
blood. During this short time, he suffered several complications,
including an emergency appendectomy and five other
surgeries which also required blood transfusions. He was
also neutropenic, which occurs when there is an
abnormally low white blood cell count, causing his
platelets and red cells to be low as well. In July,
he was given the all-clear: all diagnostic tests
showed the cancer was gone.
Now, 12 years later, Matthew sees his physician
annually for check-ups, but is confident that early
treatment has caused him to have no greater risk
for cancer than anyone else. Originally fearful
he’d be unable to have children because of the
chemotherapy, he and his wife are the proud
parents of a two-year-old girl.
“My parents had been Blood Bank members
for many years, donating blood and
platelets before, during and after my
treatment,” Matthew said. “I was at death’s
door, and blood from the Blood Bank of
Delmarva saved my life.”
Do You Have
a Story to Tell?
Have you or someone you know ever
needed blood or a blood product? Do you
have a special story to tell? We are all ears! We
would love to share your unique story with others
to emphasize the need for blood donors. Maybe
you started giving blood or platelets recently.
Was there a specific motivation that made you
take that first step? Please share your story.
Contact us at 302-737-8405, ext. 732.
5
New Hires at Blood
Theresa Boyd, MD, joins Blood
Bank of Delmarva as the new
Medical Director.
Dr. Boyd comes to BBD with
more than 20 years of experience
in providing proactive leadership
and high-quality patient care, and is a
recognized expert in transfusion medicine, clinical
laboratory science, and patient therapeutic apheresis
medical services.
Dr. Boyd held a series of positions with progressively
increasing responsibilities at the American Red Cross,
starting as Chief Medical Officer, Carolinas Region,
which included roles as Medical Director for the
National Marrow Donor Program and Director of
Clinical Services, culminating as Executive Medical
Officer for ARC National Headquarters in Washington,
DC. Dr. Boyd was an Associate Professor of Pathology
at the American University of Caribbean. She
was Medical Laboratory Director at SNBL Clinical
Pharmacology Center, Inc., in Baltimore; Associate
Professor of Pathology and Director of Transfusion
Services at Howard University College of Medicine;
Medical Director of Therapeutic Apheresis at BRT
Laboratories in Baltimore; and Director of Transfusion
Medicine and Clinical Pathology at Washington
Hospital Center in Washington, D.C. Dr. Boyd has served
on the Board of Directors for AABB and NMDP.
She has a bachelor’s degree in biology from Sarah
Lawrence College. Dr. Boyd earned her medical
6 I SPRING 2015
degree from Howard University College of
Medicine. She completed an internship in
internal medicine at St. Vincent’s Hospital &
Medical Center in New York; a residency in
anatomic pathology at Howard University
Hospital; completing her residency training
in pathology and transfusion at Washington
Hospital Center. Dr. Boyd is board-certified in
Anatomic and Clinical Pathology with special
board certification in Blood Banking & Transfusion
Medicine. She is a member of the American Association
of Blood Banks, the American Society for Bone Marrow
Transplantation and the International Society for Blood
Transfusion.
Blood Bank of Delmarva has
welcomed Trish Katz as
HR Business Partner.
Katz comes to BBD with
more than 25 years
of human resources
management experience,
most recently serving as
Human Resources Manager
for Atlantic Medical Specialists
in Wilmington, DE She also served in a marketing role
at Bank of America, and in various human resources
positions at MBNA; IDEXX Laboratories; UNUM, Inc.; and
MidCoast Hospital/Health Services.
A Certified Compensation Professional (CCP) and Senior
Professional in Human Resources (SPHR), Katz is a member
of the Society of Human Resource Management and
WorldatWork. She received her MBA in human resources
from American University, and her bachelor’s degree in
human resources and marketing from Syracuse University.
Blood Bank
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8
Bank of Delmarva
Joseph Yelo is the Lead Executive
for Business Development &
Community Relations. He has
more than 30 years of progressively
responsible management positions;
most recently at Miller-Keystone Blood
Center, Bethlehem, PA as Vice President,
Administration & Risk Manager where his primary
responsibility was managing a community blood service
program covering eastern Pennsylvania and western
New Jersey. Yelo also prepared and managed budgets;
strategic planning and implementation; business
plan development; cost efficiency programs and
reorganization; contract procurement and negotiation.
Trudell Green was named
Laboratory Operations
Manager. In her new
position, she will oversee
the operations of the
component preparation lab,
testing/processing lab and
distribution.
Green is a registered medical
technologist and Specialist in
Blood Banking. She has held various
positions at two other blood banks including executive
director of Central Texas Regional Blood and Tissue
Center in Austin and, more recently, technical director of
lab services at Miller-Keystone Blood Center.
In addition to blood banking, Green also has experience
with national sales, marketing, quality compliance
and more. She served as a U.S. Peace Corps volunteer
in South Africa, working as a capacity development
specialist for a non-government organization named
Nqutu AIDS Committee from 2010 to 2012.
Blood Bank of
Delmarva CEO
named President
of FABC
Roy Roper was elected president of the
Foundation for America’s Blood Centers
(FABC) in 2014.
FABC is a non-profit organization that
works in partnership with
America’s Blood Centers,
a national network of
community blood
centers responsible
for over half of the
U.S. blood supply
and a quarter of the
Canadian blood supply.
FABC’s mission is to fund
initiatives that improve the
availability, quality and safety
of blood and related products to
save, extend or enhance the lives of patients.
Green has her B.A. in microbiology with a minor in
chemistry as well as a B.S. in medical technology from
the University of Texas.
7
Summary
of Activities
Blood Bank of Delmarva (BBD)
continues to aggressively move
forward on strategic projects.
Operations
Transformation and Sustainability
• BBD received its FDA license for the Platelet
Additive Solution (PAS) technology that
improves patient safety by reducing the risk
of transfusion reactions. It is the first blood
bank in the country to obtain a license for
this product.
• BBD is currently engaged in two new exciting
innovation projects:
• On December 1, BBD officially opened its new donor
collection center on Route 202 in Chadds Ford, PA.
This will help to optimize collections in the North
Wilmington/Chadds Ford area.
• On December 16, BBD began its first-ever clinical trial;
testing a technology that may ultimately be used by
a branch of the U.S. government.
• BBD added Jefferson Hospital in Philadelphia as a
new customer, testing donor collection samples.
• As part of the Friends for Life (FFL) program, to date,
fundraising efforts have resulted in a combination of
actual donations or pledges totaling over $700K.
1)
Leveraging the newly-licensed PAS product
(for platelet production). Discussions are underway
with an organization to support development of
a new product for platelets and plasma that further
enhances transfusion safety and creates additional
revenue opportunities.
2)Testing and validation of a completely new
technology for shipping of blood products (at
constant temperature) which will save on current
expenses, and reduce product waste.
In summary, BBD will continue its aggressive approach
of expense management, closing new business
opportunities to drive revenue growth, and leveraging
partnerships that enhance BBD’s long-term performance
and sustainability.
FY 2014 Operating Expenses
$25.5 Million
Major Investments and One-Time Expenses
• Investment of $1.53M in strategic
development projects
• One-time employee early retirement
expense of $556K
• Elimination of Blood Assurance Plan and
partial revenue of approximately $600K
Depreciation
Expense:
5.7%
Processing and
Distribution of Transfused
Products: 32%
Administrative: 6.7%
Salaries and
Employee Benefits: 50%
8 I SPRING 2015
Facilities:
4.2%
Community
and Business
Development: 1.4%
Administrative: 6.7%
4.2%
Administrative: 6.7%
Salaries and
Employee Benefits: 50%
Salaries and
Employee Benefits: 50%
Community
and Business
Development: 1.4%
Blood Bank
Community
and Business
Development: 1.4%
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8
FY 2014 Products Distributed
95,209
FY 2014 Products Distributed
95,209
Cryoprecipitated/Pooled Anti-Hemophiliac Factor
(for clotting disorders): 2655
Cryoprecipitated/Pooled Anti-Hemophiliac Factor
(for clotting disorders): 2655
Plasma
(for bleeding disorders):
12,365
Plasma
(for bleeding disorders):
12,365
Platelets
(for cancer, leukemia,
surgery, etc.): 10,953
Red Blood Cells
(for trauma, surgery, etc.):
69,236
BBD, as with Platelets
the industry, continues to
(for cancer,
leukemia, challenges in its business
experience
increased
surgery, etc.): 10,953
and financial operations driven primarily by
Red Blood Cells
lower product demand and related revenue
(for trauma, surgery, etc.):
(FY 2014 was 8.5% lower than FY2013). However,
69,236
investments in transforming the organization are
beginning to yield substantial success in revenue
growth associated with the introduction of new
products, services and customers. The growth
trend is expected to continue into FY2015.
FY 2014 Support and Revenue
$23.7 Million
FY 2014 Support and Revenue
$23.7 Million Recovered Plasma for Further Manufacture
Recovered Plasma for Further Manufacture
by Pharmaceutical Companies: 6.4%
by Pharmaceutical Companies: 6.4%
Contributions from the Community: 2.6%
New Business Lab Revenue: 1%
Contributions from the Community: 2.6%
New Business Lab Revenue: 1%
Lab Revenue: 1%
Lab Revenue: 1%
Transfused Blood Products
and Services from Hospitals: 89%
Transfused Blood Products
and Services from Hospitals: 89%
9
Summer Blood
Challenge
Winners Honored
The 2014 Summer Blood Challenge
had 241 participating companies
and organizations and 11,333 total
donation points.
Thank you to everyone who gave
blood or platelets and encouraged
others to do so.
Thank You Fusion Fitness!
Fusion Fitness Center in Newark (DE) cares about its community and proved it with a generous donation to Blood Bank
of Delmarva.
Two teams, Gray Team and Black Team, competed in a 27-day fitness challenge that included weekly team
challenges. A portion of the proceeds from each entry fee was donated to Blood Bank of Delmarva, resulting in a
$1000 gift.
“The individuals who participate in these fitness challenges are men and women of all ages, sizes and fitness levels.
We want them to find this challenging, but fun at the same time,” said Nic DeCaire, owner of Fusion Fitness Center.
“In addition, as a local business, we always try to be great community partners. Blood Bank of Delmarva is a fantastic
non-profit that truly affects everyone in our local community. So we are pleased to give them $20 from each entry fee
for the fitness challenge.”
“We are grateful to Fusion Fitness Center for
choosing Blood Bank of Delmarva as the
first beneficiary of its fitness challenge,”
Roy Roper, Blood Bank of Delmarva
President & CEO, said. “We always
encourage our blood donors to live
active lifestyles and this partnership with
a local business is a great fit.”
10 I SPRING 2015
Blood Bank
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8
Technology
and Growth
Blood Bank of Delmarva is committed to being a
best-in-class Blood Bank that provides customers and
patients with the safest blood and blood products available.
With this in mind, we are constantly looking for the most efficient,
state-of-the-art instrumentation and testing protocols. This means
focusing on long-term sustainability by investing in new technology,
particularly in the laboratory testing operation.
Having top-notch technology supports our overall growth strategy.
This past year we added two major new testing and service clients:
Dimensions Health System in Maryland and Central Pennsylvania Blood Bank. These two major customers, along with
other clients being added, have greatly supported our overall long-term growth and plans for sustaining BBD’s ability to
serve the community for years to come.
School Blood Drive Season Yielding
Enthusiastic Student Blood Donors
The 2014-2015 school blood drive season has exceeded expectations.
Indications are that this will be a record-breaking year for high schools and
colleges on Delmarva. Kudos is extended to the students and administrators
for their hard work and dedication on behalf of patients in their communities.
The students make this project theirs by recruiting donors, promoting their
school drives, and providing volunteer assistance on the day of the blood
drive. It is because of their dedication and enthusiasm that the blood drive
season is such a success, accounting for close to 12% of the local blood supply.
Thank You Rotarians!
Roy Roper, President and CEO, recently gave
a presentation at the Christiana Rotary Club.
Roy is shown with club president, Bobbie
Brooks, who presented a $500 check to BBD
for the school blood drive program.
11
The 300 Club Gets Bigger
Mary Lee MacKelcan and James Guldner are the latest members
of a very small but special club at Blood Bank of Delmarva. Each
was recently honored for their 300th platelet donation. Thank you
to them for their continued diligence and support on behalf of
cancer and leukemia patients in our community.
If you are interested in being a platelet donor, call the Blood Bank at
1 888 825-6638 or visit www.DelmarvaBlood.org.
UD Captures CAA Win
for Fourth Consecutive Year
Blood Bank staff partnered again with the University of Delaware to
pull out another successful and winning CAA Blood Challenge —
for the fourth consecutive year. The victory was also the eighth
for UD overall, with an impressive 813 registered donors.
The CAA Blood Challenge has grown since its inception in
2002. Each year, UD enters into the enthusiastic competition
with the other schools in the Colonial Athletic Association
to recruit the most blood donors in a single day.
Congratulations, Blue Hens!
12 I SPRING 2015
Why We Do What We Do
Every day we hear about patients who need the lifesaving
products we collect, test and distribute. It’s always nice to
be reminded of the positive outcomes experienced
because of the transfusions. Gage and his
battle with portal hypertension are well
known. We’re happy to report that
he is in good health, and has a
great attitude when he has to
have blood drawn. Plus, he
recently celebrated his
7th birthday!
Concord Donor Center
161 Wilmington-West
Chester Pike
Chadds Ford, PA 19317
Wilmington Donor Center
913 North Market Street
Wilmington, DE 19801
Dover Donor Center
221 Saulsbury Road
Dover, DE 19904
Salisbury Donor Center
1309 Mt. Hermon Road
Salisbury, MD 21804
Christiana Donor Center
100 Hygeia Drive
Newark, DE 19713
Blood Bank
of Delmarva
Be Someone’s Hero. Give Blood.
www.DelmarvaBlood.org
1 888 8-BLOOD-8