Admission Officer (AO)
Salary - £25,731
London IBT Ltd.
Permanent – Full Time
Navitas is a diversified global education provider that offers an extensive range of educational services for students
and professionals including university programs, professional and language training.
London Brunel International College (LBIC) is currently recruiting an Admission Officer based on campus at Brunel
University London. The Admission team offers a vital role for the overall admission and enrolment of students. The
Admission Officer is expected to work as part of the College’s Admission and Marketing Team, collaborate closely
with the College’s Academic Services, Student Services and the University’s Admission team to establish strong
links in order to expedite a seamless CAS issuance and referral process. The Admission Officer has direct line
responsibility to the Admission and Compliance Manager for purposes of quality control and non-standard
applications.
Essential
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Educated to undergraduate degree level or with a minimum of two (2) years’ experience in an admission
environment
Demonstrated experience in effective student interaction systems and educational services provision
Well-developed interpersonal, presentation and negotiation skills and excellent oral and written
communication skills
Ability to work both independently and collaboratively
Demonstrated commitment to transparent quality management processes
Demonstrated understanding of the need and the ability to work closely with marketing and recruitment
imperatives and tactics and thus make a significant contribution to sustainable business growth
Understanding of entry and admission requirements and management in the UK’s Higher Education
environment
ICT literacy particularly Microsoft Office environment and database management
Experience in a multicultural learning environment
Desirable
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A language in addition to English
Experience in the university pathway system
A counselling background and experience
For more information about this role, please read the attached Information Sheet.
Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. LBIC is a
safeguarding employer and the successful applicant will be required to undergo an enhanced DBS check.
What we offer
The Navitas Group offers outstanding long-term career opportunities within the UK and abroad and is a values
driven and an equal opportunity employer. Navitas reserves the right to fill the position by invitation.
Enquiries and applications, including both a covering letter and curriculum vitae (CV), should be sent to:
Mr Kerry France | Director of Marketing and Admission | [email protected]
Applications close at 17:00 on Friday 3rd April 2015.
We regret that due to the volume of applications, only successful applicants will be contacted.
Information Sheet
Admission Officer (AO)
Position Summary
POSITION TITLE:
POSITION STATUS:
SALARY:
RESPONSIBLE TO:
BONUS SCHEME:
PENSION SCHEME:
PROBATION PERIOD:
ANNUAL LEAVE:
Division:
Admission Officer (AO)
Ongoing following successful six (6) month probation
£25,731 per annum
Admission and Compliance Manager
EVA 10% of fixed salary
Available
Six (6) months
36 days inclusive of eight (8) Bank Holidays
University Programmes Division
Reports to: Admission and Compliance Manager
About Navitas
Navitas Limited is an Australian owned public listed company. Navitas is an industry leader in providing
managed campus services, pre-university and university pathway programmes for domestic (Australia
only) and international students, as well as High School Year 10-12, English for leisure; migrant English
and academic preparatory programmes, Foundation, Degree, Pre-Masters and Masters programmes in a
wide range of disciplines. Navitas Limited is made up of three operating divisions:
1.
2.
3.
University Programmes Division
SAE
Professional and English Programmes
Navitas conducts a wide range of activities in Asia, North America, Africa, Australia, Continental Europe
and the United Kingdom.
Navitas Colleges are modern and dynamic educational institutions committed to providing quality
educational programmes and excellent student support in an environment that encourages students to
achieve the best possible results in their studies. The UK Colleges offer a range of Degree Programme
Elements from undergraduate Level 0 (Foundation) to Level 1, 1st Year university studies and
postgraduate Masters Preliminary programmes in a wide range of degree pathways. The Colleges are all
based on the campus of their Partner University and as such are Associate or Affiliate Colleges of their
Partner University. Navitas students benefit from the range of facilities open to all University students.
Navitas UK Infosheet: Admission Officer
Page 2
Currently there are nine (9) Navitas Colleges in the United Kingdom:
1. Hertfordshire International College (HIC) is located on the University of Hertfordshire’s College
Lane Campus in Hatfield
2. London Brunel International College (LBIC) is located on the Uxbridge campus of Brunel
University London
3. Cambridge Ruskin International College (CRIC) is located on Anglia Ruskin University’s Cambridge
campus
4. The International College Wales Swansea, (ICWS) is located on Swansea University’s Singleton
Park campus
5. The International College Portsmouth (ICP) is located on the University of Portsmouth’s campus
in central Portsmouth
6. The Plymouth University International College (PUIC) is located on Plymouth University’s campus
in central Plymouth
7. The International College Robert Gordon University (ICRGU) is located on Robert Gordon
University’s Garthdee campus in Aberdeen
8. The Edinburgh International College (EIC) is located near Edinburgh Napier University’s
Merchiston campus in central Edinburgh
9. The Birmingham City University International College (BCUIC) is located on Birmingham City
University’s Bournville campus
Purpose of Position
The Admission Officer is expected to work as part of the College’s Admission and Marketing Team,
collaborate closely with the College’s Academic Services, Student Services and the University’s Admission
team to establish strong links in order to expedite a seamless CAS issuance and referral process. The
Admission Officer has direct line responsibility to the Admission and Compliance Manager for
purposes of quality control and non-standard applications.
The Admission Officer will:
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Be able to research problems online or through colleagues to arrive at a timely solution that is
leading practice, secure and complies with Navitas Network and Security Policies
Demonstrate a practical, operational understanding of the Tier 4 compliance regime and the
criticality of the application verification process
Day-to-day liaison, as required and instructed by DMA, with Navitas agents and
past/present/future students through the College’s official Facebook Page and Facebook Group, in
accordance with the Navitas Guide to Administering Facebook Groups and Pages and the IT
Acceptable Usage Policy
Possess a desire to improve systems to best practice levels without adversely affecting the overall
student experience
Demonstrate the capacity to think logically and coherently
Navitas UK Infosheet: Admission Officer
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Understand the dynamic and often volatile nature of the education export business and need
therefore to provide best practice levels of care and support to students and agents
Be able to risk assess own role and implement risk management procedures to offset risk
Shine when under pressure
Demonstrate flexible and creative problem solving skills
Be an articulate, highly motivated, team-orientated person with proven ability at working as part
of a team
Possess the ability to communicate with all levels of staff
Possess the ability to communicate with staff and students from a diverse range of cultural and
educational backgrounds
Demonstrate a “can do” mentality
Be ‘customer-focussed’ with an understanding that all staff, Agents, University partners and
students are our ‘customers’
Able to offer a friendly efficient service at all times
Able to prioritise duties, and seek clarification and guidance from manager when faced with
competing priorities
Key Result Areas
University Liaison
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Transfer to the Partner University’s Admissions Office those applications eligible for direct
admission and retrieve records on all ineligible students who have been referred to the College
Assist in the registration of students on the Partner University’s Student Management System
during the integrated orientation activities
Monitor the MAZE database and the upload link to the University’s database to ensure that the
College’s student data as held by the University is current and accurate at all times
Liaise with the University’s English language centre (where one exists) regarding cross-institutional
student enrolments
Develop an extensive knowledge and understanding of the Partner University and its degree
programmes and provide detailed admissions advice and guidance to prospective students to
inform their decision making
College Admission
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Implement the College’s cost effective, admission processes and strategies and assist the
sales/recruitment process as determined by the Strategic Marketing Plan
Deliver best practice customer service to all customers at all times by ensuring that applications
are responded to within 24 hours; queries are followed up within 24 hours and applicants with
applications requiring further investigation are informed of any delays that may occur during the
vetting process
Navitas UK Infosheet: Admission Officer
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Stay abreast of changes to international eligibility guidelines (NARIC)
Implement changes to Student Visa conditions and terms particularly the Tier 4 Regulations and
requirements related to CAS (online processing)
Undertake scrupulous Application Verification processes using the Navitas UK template to ensure
accurate and coherent responses to applicants and agents
Determine eligibility of new applications against admission requirements and make offers to
students on that basis
Processing of student fees in MAZE; dealing with student payment enquiries; communicating
payment deadlines and enforcing late payment policies where applicable
Respond to email/internet enquiries from students and agents relating to admission
Maintain regular contact with prospective students as directed by the DMA
Prepare, process and manage the activities related to the issuance of CAS and any other Visa
Support documents and confirmation of acceptance
Refer student accommodation enquiries and information requests and bookings to Student
Services Team, liaising with the Manager Student Services and Support to ensure an obstacle free
accommodation booking and referral service
Ensure compliance with the regulatory framework governing the admissions function
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Reports and Reporting Function
Track and analyse application trends, and provide data analysis reports to inform the student
services and customer service provision; the strategic direction of the marketing process and, the
development of new academic offerings
Prepare monthly reports on admission issues and trends inclusive of recommendations for more
effective management of the admission and student communication process: Reports to cover –
applications, outstanding offers, withdrawals, deferrals and confirmations for each
commencement period
Assist in the preparation and analysis of statistical data and trends relating to the performance of
student academic outcomes as required and directed by Admission Manager
Contribute to reports as directed for the Home Office on those students who have successfully
taken up their place and those who have failed to materialise or have been placed on ‘terminated’
status by the College
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Marketing
Assist the DMA and members of the Marketing team to develop effective relationships with
Agents and counsellors in agency offices.
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Other
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Other duties as may be required by the College Director/Principal
Maintain confidentiality at all times regarding College information and student files
Navitas UK Infosheet: Admission Officer
Page 5
Key Relationships
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Marketing Team
Student and Academic Teams
Partner University
Agents
Skills and Experience Required
Essential
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




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Educated to undergraduate degree level or with a minimum of two (2) years’ experience in an
admission environment
Demonstrated experience in effective student interaction systems and educational services
provision
Well-developed interpersonal, presentation and negotiation skills and excellent oral and written
communication skills
Ability to work both independently and collaboratively
Demonstrated commitment to transparent quality management processes
Demonstrated understanding of the need and the ability to work closely with marketing and
recruitment imperatives and tactics and thus make a significant contribution to sustainable
business growth
Understanding of entry and admission requirements and management in the UK’s Higher
Education environment
ICT literacy particularly Microsoft Office environment and database management
Experience in a multicultural learning environment
Desirable



A language in addition to English
Experience in the university pathway system
A counselling background and experience
Navitas UK Infosheet: Admission Officer
Page 6