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MEDIA RELEASE
18 May 2015
Australian retailers to benefit from Fuse platform launch in Australia
Fuse, the workforce enablement platform behind UK retail giants like Panasonic,
Vodafone, Waitrose and Lancome, has just become available to Australian retail
businesses.
In partnership with Fusion Universal UK, Cadre is pleased to announce the official launch
of the Fuse platform in Australia, at the RetailTECH X Conference in Melbourne from 2021 May.
Fuse is a world leading social knowledge sharing platform that revolutionises the way
people communicate, collaborate and learn at work. Fuse provides a cost effective way
for any organisations best performers to digitise and share their knowledge, driving up
skill levels across the company.
“It’s a very exciting time for Cadre. Our partnership with Fuse has the potential to
completely transform the retail and customer service industry,” said Cadre business
learning consultant Peter Davis.
The first Australian-hosted instance of Fuse was initiated in December last year and has
already running pilots in several top Australian retailers and service providers.
“Organisations are always throwing around words like collaboration, gamification,
engagement, social and mobile but most are still struggling to come to grips with their
true potential as practical and measurable tools for business,” said Peter.
“With Fuse, companies can do away with cobbled together systems of Learning
Management Systems, social plugins that add noise to the day, intranets, rogue drop-box
and screen capture accounts. In some companies Fuse has even been adopted as an
alternative to face-to-face training, meetings and email.”
Fuse has already been adopted in the UK by organisations as diverse in their
requirements as Samsung, Vodafone, Panasonic, Lancome, HSBC, Rentokil and UNHCR.
Sonya Madden, Acting Director, said Cadre has always been at the forefront of learning
technology so this is just the next logical step.
“We scoured the globe to find the very best for our clients and are confident that we’re
bringing world leading technology to the Australian market,” she said.
“Our focus for Fuse implementation in Australia is on retail and customer service because
that is where we’ve witnessed some of the most compelling results in the UK. Results
such as 30% boosts to sales performance and 40-75% reductions in training costs and
delivery time have been experienced.
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“Retail is a great example of a workforce that doesn’t sit in front of a computer all day,
that may not have access to email but who still need to be across a huge amount of
detail on product lines that are changing every day. Customers are more knowledgeable
because of the information they can rapidly find online, so customer service needs to be
smarter too.”
“Early adopters of Fuse in Australia will have a real head start on the rest of the market.”
Find out more about Fuse at www.cadre.com.au/services/fuse-implementation/
------ENDS-----For further information or to arrange an interview with Peter Davis or Sonya
Madden please contact:
Pip Lapelms
Corporate Affairs Manager
Navitas Limited
Tel: +61 8 9314 9606
Mob: + 61 (0) 404 029 836
[email protected]
BACKGROUND
About Peter Davis
Peter is a learning consultant at Cadre and a passionate and experienced L&D
professional specialising in the areas of performance support, knowledge management
and social learning. In previous roles he was responsible for bringing better learning
practise and systems to major corporations around Australia including Westpac Bank and
PWC. Peter is also the Australian representative for Fuse – a mobile social learning
platform created by Fusion Universal UK and responsible for revolutionising training and
knowledge sharing at companies like Panasonic, Phones4U, Waitrose, Lancome,
Wridgeways and HSBC. He is also a highly experienced and engaging public speaker.
About Fuse
Fuse started with a good idea that had absolutely nothing to do with retail or customer
service – the desire to provide free mobile based K-12 education to every child in Africa.
Along the way it was discovered just how powerful a mobile, social, video-based learning
platform could be for enabling sales and customer service, user generated content and
knowledge management in multinational corporations. More information can be found at
http://www.cadre.com.au/services/fuse-implementation/
About Cadre
Cadre began in 1997 as the Centre for Applied Design, Research and Education (CADRE)
at the University of Western Sydney. Our vision and mandate was to explore how
technology could enhance educational outcomes for Australia’s education and corporate
sectors. Acquired by Navitas in 2012, today we are delivering on that vision, working
with some of Australia’s most respected institutions and companies to enhance
performance, mitigate risk and improve employee engagement through online learning
and knowledge sharing that really works. Further details about Cadre and the Fuse
platform are available at www.cadre.com.au
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About Navitas
Navitas is an Australian global education leader providing pre-university and university
programs, English language courses, migrant education and settlement services, creative
media education, student recruitment, professional development and corporate training
services to more than 80,000 students across a network of over 130 colleges and
campuses in 27 countries. Navitas is an S&P/ASX 100 Company.
Further details about Navitas are available at www.navitas.com.
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