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User Guide
For Parents and Travelers
Table of Contents
Who is Payoneer?
3
Payoneer Prepaid Travel MasterCard ® card
3
How Do I Start?
4
Activate Your Card
6
Loading Funds to Card
8
View Card Balance and Transaction History
11
How to Report a Lost or Stolen Card
13
Customer Support
13
Who is Payoneer?
Payoneer empowers global commerce by connecting businesses, professionals, countries and
currencies with its innovative cross-border payments platform. In today’s borderless digital
world, Payoneer enables millions of businesses and professionals from more than 200
countries to reach new audiences by facilitating seamless, cross-border payments.
Additionally, thousands of leading corporations including Google, Airbnb, Elance-oDesk and
Getty Images rely on Payoneer’s mass payout services.
With Payoneer’s fast, ﬂexible, secure and low-cost solutions, businesses and professionals in
both developed and emerging markets can now pay and get paid globally as easily as they do
locally.
For speciﬁc information regarding Payoneer’s Travelers Program please go to
www.payoneer.com/travel.
For more information, visit us at www.payoneer.com or follow us on Twitter and Facebook.
Payoneer Prepaid Travel MasterCard ® card
The Prepaid Card works just like any other prepaid card and can be used wherever MasterCard ®
cards are accepted
Beneﬁts Include:
Minimizing the need to provide travelers with cash
The ability for parents to load money 24/7 providing travelers with as much money
as they need whenever they need it
If a card is lost or stolen, it can be immediately disabled and a replacement card will
be provided within 24 hours
A customer support center ready to answer any questions or concerns
How Do I Start?
Sign Up to receive a Prepaid Travel MasterCard® card
Your travel program organizer will send you an email that includes a “Sign Up” link, which will
forward you to the Payoneer Sign Up page. Click on Sign Up at the bottom of the page.
Please note! Delivery time of the Payoneer card can take up to six weeks.
Make sure to register for Payoneer as soon as possible to avoid any issues with card arrival.
Please note! During registration, please use the name and personal details of either
the traveler or the parent. Do not combine personal details of diﬀerent people.
Next, ﬁll out the three registration steps as required on the page.
When your card application is approved, a conﬁrmation e-mail including the
estimated arrival date is sent to you. Payoneer Prepaid Travel MasterCard ® cards are shipped
via standard international mail, free of charge.
Activate Your Card
After receiving your Prepaid Travel MasterCard ® card, go to the Payoneer website:
www.payoneer.com. Under “Support Center” and click Activate Card.
For a video tutorial on how to activate your card, click here.
Enter the username (your email) and password you selected during registration, and click log
in. Afterwards, follow the steps as required.
Don’t forget to Sign Out once you’ve completed your online session.
Loading Funds to Card
To load funds onto your Payoneer Prepaid Travel MasterCard® card go to the Payoneer website www.payoneer.com. Under “Receive and Withdraw” click on Credit Card Loading or you
can go directly to: https://load.payoneer.com/LoadToPage.aspx.
On the Private Loading page, click “Load Money to Your Card”:
There are two ways to load your Payoneer Prepaid Travel MasterCard® card:
1.
2.
You can load the card using a Visa or MasterCard credit/debit card. This can take up to
three business days.
If the Payoneer cardholder is a US resident, you will also be able to load the card via US
Direct Deposit (bank transfer). This can take up to ﬁve business days.
To load your card, complete the three steps and on-screen instructions:
View Card Balance and Transaction History
There are three ways to check your Payoneer Prepaid Travel MasterCard® card
balance and transaction history:
1.
2.
You can call our toll free number at: 1-800-251-2521.
3.
You can sign into your Payoneer online account at:
https://myaccount.payoneer.com/Login/Login.aspx
You can download the Payoneer Mobile App, which is available for both iOS and
Android: http://www.payoneer.com/mobile/index.aspx
For a video tutorial on how to access your Payoneer online account, click here.
Please note your Payoneer Prepaid Travel MasterCard ® card balance is at the top of the
page, and you can also search for transactions by date.
How to Report a Lost or Stolen Card
If the card has been lost or stolen, please notify the trip organizer as soon as
possible. It can be immediately disabled and a replacement Payoneer Prepaid Travel MasterCard® card will be provided within 24 hours.
The trip organizer will be travelling with replacement cards that can be immediately
provided and all available funds on the lost/stolen card will be funded to the replacement card.
A replacement card must be activated. To activate a replacement card and replace funds, call
Customer Support.
Customer Support
You can easily contact our Customer Support team.
Our telephone lines and chat services are available
from 9:00 AM to 6:00 PM EST, Monday through Friday.
For emergencies such as a lost/stolen card, you can
contact the numbers below 24/7.
1-888-950-5558
073-263-3574
For Frequently Asked Questions, click here
Visit the dedicated travel website: www.payoneer.com/travel
The Payoneer Prepaid MasterCard® card is issued by First Covenant Bank (member FDIC),
pursuant to a license by MasterCard® International Incorporated.MasterCard® is a
registered trademark of MasterCard International Incorporated.
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