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GOLD COAST
CRICOS Best Practice Guidelines
(THESE BEST PRACTICE GUIDELINES HAVE BEEN DEVELOPED SPECIFICALLY FOR STAFF THAT DEAL
WITH OUR INTERNATIONAL STUDENTS AT ACE TENNIS ACADEMY GOLD COAST)
AUTHORISED
ISSUE No
Quality Manager
CONTROLLED COPY No
CRICOS BPG – 001
January, 2008
Ace Tennis Academy Gold Coast. Ace Sports Pty Ltd. RTO Provider Code:31414
76 – 122 Napper Road, Parkwood Gold Coast. 4214 Qld, Australia.
CRICOS No:03005D
TABLE OF CONTENTS
1. CRICOS OPERATIONAL PARAMETERS...............................................................................4
Legislation and Compliance Policy.............................................................................................4
2. ESOS (Education Services for Overseas Students).....................................................................5
3. Marketing ....................................................................................................................................5
4. Recruitment..................................................................................................................................5
5. Deferral, Leave of Absence, and Transferral...............................................................................6
5.1 Deferral and Leave of Absence Policy..................................................................................6
5.2 Transferral..............................................................................................................................9
5.2.1 Internal Transfer..............................................................................................................9
5.2.2 Student Transfer (to another Provider) Policy................................................................9
6. Cancellation and Refund Policy.................................................................................................15
Courses Refund Policy Table.....................................................................................................17
7. Academic Performance Policies................................................................................................18
7.1 Attendance Policy................................................................................................................18
6. Review...................................................................................................................................20
7.2 Duration of Study Policy.....................................................................................................20
7.3 Progress Policy.....................................................................................................................21
8. Competency Assessment...........................................................................................................24
1.Definitions...............................................................................................................................24
2.The Purpose of Competency Based Assessment....................................................................25
3.Benchmarks.............................................................................................................................25
4.Features of Competency Based Assessment...........................................................................25
9. Recognition of Prior Learning (RPL)........................................................................................28
9.1. Procedures for RPL.............................................................................................................29
9.2. Methods of Testing.............................................................................................................29
9.3. Fees for Recognition of Prior Learning Process.................................................................29
9.4. Credit Transfer ...................................................................................................................29
10. Early Completions...................................................................................................................30
11. Visa Extension.........................................................................................................................30
12. Student Information and Records............................................................................................30
12.1 Responsibilities of the ACE Tennis Academy:.................................................................30
12.2 Responsibilities of overseas students on a student visa:....................................................31
12.3 Regulations:.......................................................................................................................32
13. Course Evaluation....................................................................................................................32
14. Course Review.........................................................................................................................32
1.Purpose....................................................................................................................................32
2.Scope.......................................................................................................................................33
3.Procedure................................................................................................................................33
3.1 Self Audit........................................................................................................................33
3.2 Independent Review........................................................................................................33
15. Dispute Resolution Policy for International Students..............................................................35
1. Responsibility and Authority.................................................................................................35
2. Policy Statement....................................................................................................................35
3 Complaints and Grievances about Academic Matters............................................................36
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4. Appeals regarding Non-Academic/Administrative and Other Issues....................................37
5. External Dispute Resolution..................................................................................................39
6. Review...................................................................................................................................40
16. Compliance with Legislation...................................................................................................40
1.Workplace Health & Safety....................................................................................................40
2.Access & Equity.....................................................................................................................40
3.Anti-Discrimination................................................................................................................41
4.Language, Literacy & Numeracy............................................................................................41
5.Disabilities..............................................................................................................................41
6.Discipline................................................................................................................................42
7.Privacy....................................................................................................................................42
8.Sexual Harassment..................................................................................................................42
17. Code of Practice.......................................................................................................................44
1.Educational Standards.............................................................................................................44
2.Ethical Marketing....................................................................................................................44
3.Student Information................................................................................................................44
4.Recruitment.............................................................................................................................44
18. Accidents & Emergencies........................................................................................................45
1.Management Responsibilities.................................................................................................45
2.Employee Responsibilities......................................................................................................45
3. Critical Incident Policy & Procedures...................................................................................45
19. Change to the ACE Tennis Academy’s Ownership or Management......................................49
Premises...........................................................................................................................49
20. CARE ARRANGEMENTS FOR STUDENTS UNDER 18 YEARS OF AGE.....................49
Description of the Policy...........................................................................................................50
Introduction................................................................................................................................50
1. Government Regulations.......................................................................................................50
2. Definitions..............................................................................................................................51
3. ACE Tennis Academy Approved Care Arrangement............................................................51
4.Living with Parent or a Person who has Custody...................................................................51
5. Living with a Relative aged at least 21 years .......................................................................52
6. Living with an Approved Home-Stay Family.......................................................................52
8. Student Visa Condition 8532.................................................................................................54
9. Support and Monitoring Arrangements.................................................................................54
10. Reporting of Non-compliance with Condition 8532...........................................................55
Glossary.........................................................................................................................................56
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1. CRICOS OPERATIONAL PARAMETERS
Legislation and Compliance Policy
ACE Tennis Academy is required to comply with a range of legislation and regulations
both at state and federal level. Policies and procedures developed within ACE Tennis
Academy are done so in accordance with the legislative framework within which ACE
Tennis Academy operates.
ACE Tennis Academy has a responsibility to satisfy state and federal legislation and
regulation including, but not limited to:
Anti-discrimination Act (QLD) (1991)
Disability Discrimination Act (1992)
Human Rights and Equal Opportunity Commission Act (1986)
Workplace Health and Safety Act (Qld) (1995)
Equal Opportunity for Women in the Workplace Act (1999)
Racial Discrimination Act (1975)
Sex Discrimination (1984)
Privacy Act (1998)
Migration Regulations (1994)
Commission for Children and Young People Act (2000)
Education Services for Overseas Students Act (2000)
Education Services for Overseas Students Regulations (2001)
National Code of Practise for Registration Authorities and Providers of Education
and Training to Overseas Students
Commonwealth Register of Institutions and Courses for Overseas Students
(CRICOS)
Education Services for Overseas Students (Assurance Fund Contributions) Act
(2000)
Education (Overseas Students) Act (1996)
Education (Overseas Students) Regulation (1998)
Vocational Education Training and Employment Act (2000)
Australian Quality Training Framework (2001)
Higher Education Support Act (2003)
Policies and procedures of ACE Tennis Academy will make reference to the above
legislative regulations where applicable. All current and new staff should familiarise
themselves with relevant ACE Tennis Academy policies as they relate to the above
legislation. This will occur through the Academy’s staff induction process.
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2. ESOS (Education Services for Overseas Students)
The ESOS (Act 2000) is Commonwealth Government legislation that ensures providers
of education and training are regulated in the delivery of education services to
international students. All providers and programs available to international students
are required to be registered on the Commonwealth Register of Institutions and
Courses for Overseas Students (CRICOS). The Act also provides for obligations and
restrictions on students to comply with the conditions of their student visa. Under the
Act, ACE Tennis Academy is required to monitor and report on some of these
conditions to the Department of Immigration and Citizenship (DIAC).
A National Code of Practice has been established which provides for consistent
standards for the registration and conduct of registered providers and the conduct of
persons who deliver educational services on behalf of registered providers. ACE Tennis
Academy is bound by the National Code of Practice and has designed specific work
procedures to include these requirements.
ACE Tennis Academy Directors are ultimately responsible for coordinating the
monitoring and reporting requirements under the Act and are available to advise staff
and students on any of these requirements.
3. Marketing
ACE Tennis Academy will ensure that marketing of our training services to prospective
international students is carried out with integrity and accuracy. ACE Tennis Academy
will uphold the reputation of Australian international education and training. No false
or misleading comparisons shall be drawn with any other provider or their courses.
ACE Tennis Academy is responsible for supplying accurate advertising and marketing
information to agents acting on our behalf (refer to ACE Tennis Academy Education
Agent Policy for further information of agent selection and monitoring). This will be
specified in our written agreement(s) with agents along with our Code of Practice and
anticipated standard of conduct. All advertising material will be approved by
management prior to release and will typically include the following information:
Our logo, CRICOS number and a brief company profile
An overview of the regional area and economy
A description of our facilities, equipment, IT access, resources etc
Course and any other associate fees
Attendance requirements
Course details including; entry requirements, duration, content, delivery &
assessment methods, administration support and qualification information.
4. Recruitment
Recruitment of overseas students will be conducted by ACE Tennis Academy in an
ethical and responsible manner. ACE Tennis Academy will ensure that any offer of a
place on a course made to an overseas student is based on assessment by a suitably
qualified person of the extent to which the student’s qualifications and proficiencies
are appropriate to the course.
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Prior to enrolment, ACE Tennis Academy provides prospective students with a copy of
our Guidelines for International Student. This includes information on requirements
for English language skills, entry requirements, course fees, Academy Policies, our
Code of Conduct and other related policies.
5. Deferral, Leave of Absence, and Transferral
5.1 Deferral and Leave of Absence Policy
Note:
1.If a student’s enrolment is deferred, suspended or cancelled, her or his
student visa status may be affected
2.If the student wishes to defer his/her admission or take leave of absence until a
later semester, ACE Tennis Academy will hold the fees paid for 6 months, as at the
date advised in writing, without levying a penalty. If the student subsequently
withdraws or exceeds this agreed holding period, all fees paid will be
automatically surrendered to and become the absolute property of ACE Tennis
Academy.
3.ACE Tennis Academy will not transfer fees to another Academy or to a currently
enrolled student, unless arranged at the time of enrolment.
4.A $200 fee applies for deferring, withdrawing or transferring.
Policy
There are limited circumstances in which a student’s enrolment may be deferred,
suspended or cancelled.
Definitions:
Deferral: Postponement of commencement of a course
Suspension: Temporary postponement of enrolment during course
Cancellation: Cessation of enrolment in course
Procedure
Provider Default
In the unlikely event that the ACE Tennis Academy is unable to deliver your course in
full, you will be offered a refund of all the course money you have paid to date. The
refund will be paid to you within 2 weeks of the day on which the course ceased being
provided. Alternatively, you may be offered enrolment in an alternative course by the
ACE Tennis Academy at no extra cost to you. You have the right to choose whether
you would prefer a refund of course fees, or to accept a place in another course. If
you choose placement in another course, we will ask you to sign a document to
indicate that you accept the placement
Student initiated deferral, suspension or cancellation
Students wishing to defer, suspend or cancel enrolment must meet one of the
following conditions:
unavailability of a course
visa delay
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compassionate and compelling circumstances - these are generally beyond
the control of the student and have an impact on the student’s course
progress or wellbeing. These could include but are not limited to:
Serious illness or injury, where medical certificate states that the
student was or will be unable to attend classes;
Bereavement of close family members such as parents or grandparents
(where possible death certificates should be provided);
Major political upheaval or natural disaster in the home country
requiring emergency travel and this has impacted on the student’s
studies; or
Traumatic
experience which could include: involvement in, or
witnessing of a serious accident; or witnessing or being the victim of a
serious crime, and this has impacted on the student (these cases should
be supported by police or psychologists’ reports)
Students must submit a form to Administration requesting to defer or temporarily
suspend their studies, together with documentary evidence verifying their situation
(for example, a medical certificate and police reports etc). ACE Tennis Academy will
assess the application and make a decision within seven business days. If an
international student’s application for deferral or suspension is approved, ACE Tennis
Academy will notify the Department of Immigration and Citizenship (DIAC) through
the PRISMS. The student’s application and all supporting documents will be kept in
the student’s file
Deferral prior to commencement
Students may request a deferral prior to course commencement. Request must be in
writing and addressed to the Admissions office. When the deferral is processed the
student will receive a revised Letter of Offer and CoE.
Suspending your enrolment
Students wishing to suspend their enrolment must complete a “Student request to
defer, suspend or cancel a course” form with all supporting documentation
attached. All applications should be submitted at least 14 days prior to suspension
date. The maximum suspension period is six (6) months. Approval will only be given
in the limited circumstances described above. The student will receive notification
in writing of the result of the request.
Canceling your enrolment
Students wishing to cancel their enrolment must complete a “Student request to
defer suspend or cancel a course” form with all supporting documentation attached.
The student will receive notification in writing of the result of the request. If the
student has not completed the first six months of their principal course they must
provide a letter of offer from an alternative provider therefore complying with the
conditions of Standard 7 of the National Code. See policy on Transfer between
Providers.
Under-18 students
All students under 18 years of age wishing to defer, suspend or cancel their course
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must in addition to the above requirements supply a written request from their
parent or legal guardian at the time of application. Adequate welfare and
accommodation arrangements must be in place before any modification of their
enrolment will occur.
Deferring, suspending or canceling an enrolment may affect your student visa. All
students should contact their nearest DIAC office or refer to www.immi.gov.au for
further information.
Any deferral, suspension or cancellation will be reported on PRISMS and supporting
documentation recorded in the student file.
Suspension or cancellation of enrolment by ACE Tennis Academy
ACE Tennis Academy has the right to cancel or suspend a student’s enrolment in the
following circumstances:
If a student submits fraudulent documents to gain admission to ACE Tennis
Academy
If a student does not maintain satisfactory course progress in accordance with the
Academic Progress Policy for international students
If a student does not maintain satisfactory attendance requirements for
international students
If the student behaves in a way which could potentially bring the Academy into
disrepute
If a student behaves in a way that is a threat to their own health and safety
and/or a threat to the health and safety of another student or staff member.
If a student did not pay the course fees
If the student has received two formal warnings from the Academy for disobeying
Academy rules. A formal warning will be issued if a student:
1. Disobeys any Academy rules signed by the student when enrolled
2. Knowingly engages in material plagiarism, cheating or academic
misconduct
3. Does not abide by the email and internet rules as stipulated by the
Academy
4. Engages in any form of harassment (racial, sexual or verbal) or bullying
towards another student or staff member
5. Misuses or willfully damages Academy facilities, equipment or property.
Where suspension or cancellation is initiated by ACE Tennis Academy, students will
receive a notice of Intent to Defer, Suspend or Cancel Enrolment. This notice will
clearly identify that a student will be given 20 days to access the Academy’s
complaints and appeals process. When the appeals process is initiated, ACE Tennis
Academy will maintain the student’s enrolment until the appeals process is
complete.
In the case of Under-l8 students, a copy of the notice of Intent to Defer, Suspend or
Cancel Enrolment will be forwarded to the parents or legal guardian. ACE Tennis
Academy will liaise with the parents or legal guardian to achieve the best possible
outcome.
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Where ACE Tennis Academy intends to defer, suspend or cancel the enrolment of a
student under 18, ACE Tennis Academy will continue to check the suitability of
accommodation and welfare arrangements until:
a) The student is accepted by another registered provider and that registered
provider takes over responsibility for approving the student’s accommodation,
support and general welfare arrangements;
b) The student leaves Australia;
c) Other suitable arrangements are made that satisfy migration regulations; or
d) ACE Tennis Academy reports under Standard 5.1 that it can no longer approve
of the arrangements for the student.
The suspension or cancellation will be notified to DEST on completion of the 20 days,
or at the end of the appeals process if the appeal is not upheld.
Any deferral, suspension or cancellation will be reported on PRISMS and supporting
documentation and the outcome of the appeal (if any) recorded in the student’s file.
Review
This policy shall be reviewed annually in compliance with education industry
standards including the National Code of Practice for Registration Authorities
Providers of Education to Overseas Students, 2007.
5.2 Transferral
5.2.1 Internal Transfer
1.A student may transfer to another course at ACE Tennis Academy and pay any
cost difference if the new course is more expensive. If the course is less
expensive, the student will be granted a refund.
2.If the student wishes to transfer to another ACE Tennis Academy course, s/he
has to apply in writing to the ACE Tennis Academy Academic Manager before the
end of the first week of each new term/semester. The ACE Tennis Academy
Academic Manager may need to discuss with the student hie/her transfer request
and other academic matters before making the final decision. The Academic
Manager will provide the student with the final decision in writing in within 5
working days
3.Both the student application for the transfer to another ACE Tennis Academy
course and the ACE Tennis Academy Academic Manager’s decision will be recorded
and placed in the student’s file and an adjustment will be made to the student’s
information in the ACE Tennis Academy computer database.
5.2.2 Student Transfer (to another Provider) Policy
Purpose:
This Policy addresses Standard 7 of the revised National Code 2007: Transfer
between Registered Providers.
Scope
This Policy applies to all students enrolled at ACE Tennis Academy and must
be followed by all staff managing enrolments or admissions.
Policy
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This Student Transfer Policy and Procedure (the Policy) applies to you if you are a
student who is enrolled at ACE Tennis Academy (ACE Tennis Academy):
in a principal course of study, and you have not yet completed six months of that
course; or
in a prerequisite or enabling course that forms a package with the principal
course of study
If the Policy applies, you are only entitled to transfer to a course provided by another
Registered Provider in the circumstances set out in this Policy. In some circumstances
you will not need a release from ACE Tennis Academy in order to transfer.
1. When you need to obtain a release from ACE Tennis Academy before you
transfer
If you are a student covered by this Policy, you must obtain a release from ACE Tennis
Academy before you can change to a course provided by another Registered Provider,
unless one or more of the following circumstances applies:
ACE Tennis Academy has ceased to be registered as a provider or the course in
which you are enrolled has ceased to be registered;
ACE Tennis Academy has had sanctions imposed on its registration by the
Australian government or a State or Territory government, which prevents you
from continuing your principal course; and/or
You are a government sponsored student and your government sponsor considers
the change to be in your best interests and has provided written support for that
change.
If one of these circumstances applies, you do not need to obtain a release from ACE
Tennis Academy before you can change to a course provided by another Registered
Provider. ACE Tennis Academy Refund Policy will determine the extent, if any, to
which you are entitled to a refund of tuition fees.
2. How to apply for a release
If you are required to obtain a release from ACE Tennis Academy before changing to a
course provided by another Registered Provider, you must:
first consult with ACE Tennis Academy International Liaison Officer and Academic
Manager (the outcome of the consultation will be recorded and placed in the
student’s file); and
then lodge a written “Application for a Release from ACE Tennis Academy”, using
the form of application shown in Appendix A.
You must ensure that your application form is fully completed and that all
required supporting material is provided when your application form is lodged. You
must:
clearly and fully state on the application form, the reason(s) / ground(s) for
seeking a transfer;
provide ACE Tennis Academy with a letter from the registered provider of the
course to which you wish to transfer, confirming that a valid enrolment offer has
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been made; and
provide ACE Tennis Academy with all other documentary evidence in support of
your application or that is referred to in your application.
If you are under 18 years of age at the time you lodge the application form with
ACE Tennis Academy you must also:
provide ACE Tennis Academy with written confirmation that your parent or legal
guardian support the transfer; and
where you are not being cared for in Australia by a parent or suitable nominated
relative, provide ACE Tennis Academy with a valid enrolment offer which confirms
that the registered provider of the course to which you wish to transfer will accept
responsibility for approving your accommodation, support and general welfare
arrangements in accordance with the National Code of Practice.
Failure to comply with these requirements may adversely affect the outcome of your
application.
3. Grounds for granting your application for a release
ACE Tennis Academy considers that it is reasonable to grant an application for a
release, and will grant an application for a release, if you have made an application in
accordance with the Policy and one or more of the following circumstances apply:
There are medical grounds requiring you to transfer and they are evidenced by a
letter or certificate from an Australian registered medical practitioner that
explains the medical grounds that require you to transfer;
ACE Tennis Academy considers that there are compassionate grounds for granting
your application;
ACE Tennis Academy considers that your principal course (or a prerequisite or
enabling course that forms part of a package with your principal course) is
inappropriate for, and does not adequately meet, your needs;
ACE Tennis Academy considers that there are academic grounds for granting your
application;
ACE Tennis Academy considers that your personal difficulties or educational
problems cannot be addressed by its resources; or
ACE Tennis Academy considers that it is in your best interests to grant your
application.
4. Grounds for rejecting your application for a release
ACE Tennis Academy considers that it is reasonable to refuse an application for a
release, and will refuse an application for a release, in the following circumstances:
A student has not had a valid enrolment offer from the receiving provider.
If the student is an under-l8, there is not written evidence that the student’s
parent or legal guardian supports the transfer AND written confirmation that the
new provider will accept responsibility for approving a student’s accommodation
support and general welfare arrangements as per Standard 5 of the National Code
2007
Where you apply for a release from a course provided by ACE Tennis Academy in
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order to transfer to a course provided by another Registered Provider and ACE
Tennis Academy considers the other course to be the same, similar or equivalent,
except where ACE Tennis Academy considers that exceptional circumstances exist
in relation to your welfare;
Where you have not first met with the ACE Tennis Academy International Liaison
Officer and Academic Manager,
Where ACE Tennis Academy considers that granting a release may adversely
affect your welfare;
Where ACE Tennis Academy considers that the best interests of the student would
not be served by granting the request, such as (without limitation) where ACE
Tennis Academy has concerns about: the suitability of the intended course for you;
your present or future academic performance or achievement; or your welfare;
Where ACE Tennis Academy considers that granting a release may result in you
avoiding being reported to a government authority for a failure to meet any
attendance, academic progress or other requirement of ACE Tennis Academy, the
law, the National Code of Practice or any government authority;
ACE Tennis Academy considers that any fact or belief offered in support of your
application is untrue;
The student’s application does not comply with any requirement of this Policy
(including the requirement to first consult ACE Tennis Academy International
Liaison Officer and Academic Manager before lodging the application form); or
Student is experiencing course schedule conflict with personal, work, or other
non-study commitments
ACE Tennis Academy does not consider that your application is supported by
sufficient documentary evidence, or you have failed to provide any document that
is required by law, a government authority or by the National Code of Practice.
5. Assess Process Time frame
ACE Tennis Academy will advise you in writing of the outcome of your application
within seven (7) business days of the date on which ACE Tennis Academy receives your
application form.
6. Outcome Notification and Records
If ACE Tennis Academy grants your application for a release, you will be:
advised to contact the Department of Immigration and Citizenship (DIAC) to seek
advice about student visa requirements;
sent a withdrawal form from the studies/course/subjects; and
advised about the extent of your entitlement (if any) to a refund of tuition fees
under ACE Tennis Academy Refund Policy.
If ACE Tennis Academy refuses your application for a release, you will be:
provided with written reasons for the refusal; and
that the student will be given 20 days to access the Academy’s complaints and
appeals process. When the appeals process is initiated, ACE Tennis Academy
will maintain the student’s enrolment until the appeals process is complete.
Refer to the Academy Complaint and Appeals Policy for further details.
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APPENDIX A
Form of Application for a Release from ACE Tennis Academy
Director
ACE Tennis Academy
76 – 122 Napper Road,
Parkwood Queensland 4214
A. I hereby lodge an application for a release from the following course:
_________________________________________________________________
Insert name of course and CRICOS code
B. The ground(s) / reason(s) for my request for a release letter is/:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
(Please staple a separate sheet to this form if you need more space)
C. In support of this application, I submit the following documents:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
(Please staple a separate sheet to this form if you need more space)
D. I declare that I, the undersigned, have:
(a) read and understood the Student Transfer Policy and Procedure; and
(b) consulted with ACE Tennis Academy International Liaison Officer and Academic
Manager prior to lodging this application form.
FAMILY NAME:
GIVEN NAME:
STUDENT ID (where relevant):
ADDRESS FOR NOTICES:
CONTACT TELEPHONE:
EMAIL ADDRESS:
YOUR SIGNATURE:
DATE OF LODGEMENT:
______________________________________
__________________________________
______________________________________
__________________________________
__________________________________
__________________________________
__________________________________
__________________________________
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6. Cancellation and Refund Policy
This policy has been developed in accordance with Section 28(1) of the ESOS Act
2000.
A copy of this policy must be given to all intending and enrolling overseas students
before any course fees are paid. This policy and agreement is available on the ACE
Tennis Academy website (www.acetennis.com.au) and attached to the ACE Tennis
Academy Application Form.
1.For the purposes of the Refund Policy only, a course is defined as one full
semester of study in any program at ACE Tennis Academy.
2.All notifications of withdrawal from a course, or requests for refunds, must be
made in writing to ACE Tennis Academy. Enrolment fees are non-refundable.
3.If an applicant accepts a place offered by ACE Tennis Academy and pays the
tuition fees, it means a binding contract is created between the student and ACE
Tennis Academy.
4.ACE Tennis Academy will refund within 28 days and without deduction, all
tuition fees paid where the student’s Application for Admission is refused by the
Academy.
5.In the event that an offer of a place is withdrawn by the Academy on the
grounds that the original offer was made on the basis of incomplete or incorrect
information supplied by the student, the Academy reserves the right to withhold
10% of the tuition fees paid for the first semester and to refund the balance.
6.The Academy agrees to refund within 28 days and without deduction, all tuition
fees paid where the student provides certified evidence that the Australian
immigration authorities rejected the application for a student visa.
7.In the unlikely event that the ACE Tennis Academy is unable to deliver your
course in full, you will be offered a refund of all the course money you have paid
to date. The refund will be paid to you within 2 weeks of the day on which the
course ceased being provided. Alternatively, you may be offered enrolment in an
alternative course by the ACE Tennis Academy at no extra cost to you. You have
the right to choose whether you would prefer a refund of course fees, or to accept
a place in another course. If you choose placement in another course, we will ask
you to sign a document to indicate that you accept the placement
Finally, should the ACE Tennis Academy be unable to provide a refund or place
you in a suitable alternative course, the ESOS Assurance Fund Manager will
attempt to place you in a suitable alternative course or if this is not possible,
you will be eligible for a refund as calculated by the Fund Manager.
8.A student wishing to cancel or take leave for any reason must notify the student
accounts office in writing to request approval. ACE Tennis Academy makes no
guarantee that such requests will be approved.
9.If a student wishes to defer their admission until a later semester, ACE Tennis
Academy will hold the tuitions fees paid until commencement without levying a
penalty. Notification is to be received in writing at least 8 weeks prior to the
commencement date.
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10.In a case of cancellation prior to commencement, a partial refund of tuition
fees will be calculated based upon the date written notification is received by ACE
Tennis Academy. (See refund table below)
11. In a case of cancellation after commencement, a partial refund of tuition fees
will be calculated based upon the duration of study undertaken prior to date of
cancellation (see refund table)
12. A student who is expelled by ACE Tennis Academy will not be entitled to any
refund tuition fees for that semester of study.
13.Any commission paid to an agent as portion of the fees is not considered as part
of any refund and will be retained
14.Other information concerning the refund of tuition fees
The provider (ACE Tennis Academy) must pay the refund or respond to the request
within four (4) weeks of receipt of the written claim from the student by the ACE
Tennis Academy Administrator. Refunds will normally be made in the same currencies
as the fees were originally paid and will be made in the student’s home country
except in documented exceptional circumstances.
As it is the student only who enters into the written agreement with the ACE Tennis
Academy, and no third party is normally involved, the refund will normally be paid to
the student. If the student wishes the refund to be paid to someone else (for
example, in the event that the tuition fees were paid by another person), the student
must provide a letter of authority signed by the student and the receiving party,
including account details of the receiving party, enabling the ACE Tennis Academy to
pay the other party. The letter should be attached to the request for refund.
In circumstances where a student is approved to study at another institution in
Australia, any refund must be paid directly to the new institution accepting the
student. Refunds in the form of transfer of fees to another institution will be made
subject to the student presenting evidence of acceptance into that institution.
A notice of withdrawal due to exceptional circumstances may be accepted as grounds
for a total or partial refund of fees, subject to the provision of acceptable
documentary evidence in support of the application for a refund. Exceptional
circumstances may include:
inability to obtain a student visa
illness or disability
failure to meet English language requirements for admission
death of the student or a close family member (parent, sibling, spouse or
child)
political, civil or natural event which prevents full payment of fees
This agreement, and the availability of complaints and appeals process, does not
remove the right to take action under Australia’s consumer protection laws.
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Courses Refund Policy Table
If a student cancels from a full-time program for any reason, excluding initial visa
rejection, the following charges will apply.
NOTIFICATION PERIOD
CHARGES
More than 8 weeks before course
commencement
$500
Less than 8 weeks before course
commencement
50% of Semester Fee
Less than 4 weeks after course
commencement
70% of Semester Fee
More than 4 weeks after course
commencement
No refund
These agreements do not remove the right to take further action under Australia’s
consumer protection laws. ACE Tennis Academy dispute resolution processes do not
prevent the student from pursuing other legal channels.
These polices are subject to change, please visit our website: www.acetennis.com.au
for current policies.
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7. Academic Performance Policies
7.1 Attendance Policy
1.
Overview
1.1. The purpose of this policy is to ensure all ACE Tennis Academy students are
managed responsibly and in accordance with the requirements of the ESOS
Act 2000 and the National Code of Practice for Registration Authorities and
Providers of Education and Training to Overseas Students 2007.
1.2. The Department of Immigration and Citizenship (DIAC) has the view that if
an international student holds a student visa they should be attending class,
studying and passing their units within the period stated on their
Confirmation of Enrolment (CoE).
2.
Scope
2.1. This policy applies to ACE Tennis Academy students holding Student Visas
enrolled in Diploma or Certificate courses.
2.2. This policy covers requirements related to National Code Standard 11
specifically related to attendance of students in class.
2.3 This policy will be available on the ACE Tennis Academy website for students
and distributed to all ACE Tennis Academy Academic Staff at induction.
Administrative staff who provide advice to students will be provided with the
policy by their respective supervisors.
3. Policy Principles
3.1. Students will be notified where their attendance levels place them at risk of
being reported to DIAC for poor attendance. If a student fails to comply with
the attendance condition of their visa they may have it cancelled.
3.2. Students will have access to a free and fair complaints and appeals process.
4. Policy Content
4.1. Attendance
In order to maintain satisfactory attendance at ACE Tennis Academy, an
overseas student who is enrolled must attend at least 80% of the scheduled
contact hours for each semester of their program. This attendance percentage
is the student’s actual attendance in class plus approved absences. An
approved absence is one which is supported by a medical certificate or other
evidence of extenuating circumstances resulting in absence from class.
4.2. Attendance Monitoring
In accordance with Standard 11 of the National Code, ACE Tennis Academy is
required to monitor and maintain accurate and up-to-date attendance records
for all overseas students enrolled in the Certificate and Diploma level
programs. This recording is done on the ACE Tennis Academy database.
These records can be used as evidence that an overseas student has satisfied
their visa requirements relating to attendance and may have an influence on
the decisions made by DIAC.
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Teachers/Trainers mark the roll book every day of the week to record student’s
attendance. If a student’s name does not appear on the class list, the student
should be referred to ACE Tennis Academy Administrator who will investigate
the matter.
All students can check their attendance regularly by making an appointment
with the Administrator. Where a student’s percentage falls to 90% they must
attend an interview with the Administrator and Academic Manager. Where
students require an attendance record for DIAC purposes, they may obtain an
official Certificate of Attendance by contacting the Administrator.
4.3.
Attendance Warnings
ACE Tennis Academy will conduct weekly reviews of attendance rates in
addition to identifying where students have been absent for more than 3
classes in any given week. Following reconciliation of attendance data against
any supporting documents submitted, a student deemed to be, or at risk of,
falling below acceptable levels of attendance, will receive a warning outlining
possible consequences and requesting for an immediate improvement of her or
his attendance. When attendance falls below 90% a student is deemed to be at
risk.
If following the warning letter the student continues to maintain an
unacceptable attendance percentage, they will be sent the second warning
letter asking the student to make an appointment with the Administrator and
Academic Manager. The Administrator and Academic Manager will discuss with
the student how to improve their attendance.
If following attendance counseling, the student continues to maintain an
attendance rate below 90%; the student will receive the final warning letter
requesting the student for an immediate improvement and a meeting with
Academic Manager.
If following the final warning letter and attendance counseling, her or his
attendance rate continues to fall to 80%, the student will receive an ‘Intent to
Report’ letter which clearly instructs the student to make an appointment with
the Administrator /Academic Manager within 20 days. Should they wish to
appeal the decision to report to DIAC the student may present any additional
information or evidence which may alter their attendance rate. When the
appeals process is initiated by the student, ACE Tennis Academy will maintain
the student’s enrolment until the appeals process is complete.
Should the student choose not to appeal or should the appeal not be upheld the
student will be reported via PRISM.
All warning and “Intend to Report” letters, documented evidence provided by
the student, and the minutes of meetings between the student and
Administrator and Academic Manager discussed the student’s attendance issues
will be recorded and placed in the student’s file.
4.4. Reporting to DIAC
An international student who is deemed non-complaint for Academic Progress
will receive a notice of Intent to Report. This notice will clearly identify that a
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student will be given 20 days to access the Academy’s complaints and appeals
process. When the appeals process is initiated, ACE Tennis Academy will
maintain the student’s enrolment until the appeals process is complete.
If following the Intent to Report letter, a student has not initiated an appeal or
is unsuccessful; they will be reported to DIAC for poor progress via PRISMS.
Once a student is reported for poor progress, ACE Tennis Academy will forward
the Non-Compliance Notice to the student’s local and overseas addresses.
4.5.
Extension of CoE for International Students
Where a variation in a student’s course load has occurred in accordance with
this policy and where that variation may affect the student’s expected duration
of study ACE Tennis Academy will record the variation on the student’s file.
When the variation results in an extension to the duration of the student’s
course, a new CoE will be issued and DEST notified of this course extension arid
the reason via PRISMS.
6. Review
This policy shall be reviewed annually in compliance with education industry
standards including the National Code of Practice for Registration Authorities
Providers of Education to Overseas Students, 2007.
7.2 Duration of Study Policy
Policy
It is ACE Tennis Academy policy to monitor all students’ progress through the course
to ensure that at all times the student is in the position to complete the course
within the expected duration as specified on the student’s CoE. Note that the
duration of a student’s CoE must never exceed the CRICOS registered duration for
the course in which the student enrolled.
There is no online or distance study in any ACE Tennis Academy program. At all time
during a compulsory study period, a student will therefore be studying all units/
modules/subjects specified in each term/semester of the particular program they
enrolled in, at the Academy.
ACE Tennis Academy will only extend the duration of a student’s study if the
conditions specified in Standard 9 of the National Code 2007 are clearly met.
Procedure
Academic results are recorded for all compulsory assessments according to the
procedures determined for the particular program.
At the completion of each set of compulsory assessments, students who have not
successfully completed the required tasks are advised by the Program
Coordinator/Academic Manager of the support services available to them.
Services which may be available (depending on the unit/modules/subjects) include:
Additional tutor/assistance
Supplementary examinations
Reassessment
Repeat of entire unit/module/subject during semester break or summer holiday
or in the next semester
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A student’s study duration will only be extended where it is clear that the course
cannot be completed in the expected duration as specified on the CoE as a result of:
a.compassionate or compelling circumstances (e.g. illness where a medical
certificate states that the student was unable to attend classes or where ANBI was
unable to offer a prerequisite unit) with documented evidence provided to the
ACE Tennis Academy
b.an intervention strategy has been implemented to assist the student to
successfully complete the course of study (refer to ACE Tennis Academy Academic
Progress Policy which is available on the Academy’s website:
www.acetennis.com.au)
c.an approved deferment or suspension has been granted under Standard 13 (refer
to ACE Tennis Academy Deferral, Suspension and Cancellation Policy).
ACE Tennis Academy will report to DIAC and DEST any changes to a student’s
enrolment status, course enrolment, and including discontinuation from a course or
ACE Tennis Academy via PRISMS.
Should the student not complete within the course duration timeframe, the student
will need to seek an extension of their visa from DIAC. The decision on whether to
grant a student visa extension will be made by DIAC and cannot be guaranteed by ACE
Tennis Academy.
7.3 Progress Policy
1.
Overview
1.1 The purpose of this policy is to ensure ACE Tennis Academy students are
managed responsibly and in accordance with the requirements of the ESOS Act
2000 and specifically Standard 10 in the National Code 2007.
1.2 The Department of Immigration and Citizenship (DIAC) states that if an
international student holds a student visa they should be attending class,
studying and passing their units within the period stated on their Confirmation
of Enrolment (CoE).
2.
Definitions
Course progress: The measure of advancement within a course towards its
completion.
Unit: A discrete component of study within a course.
Non Compliance: The failure or refusal to abide by the conditions of a Student
Visa
Intent to Report: Communication advising student of the appeals process and
what action needs to be taken.
At Risk: Any student who fails a unit in their course may be at risk of not
completing their course within its expected duration. At risk students will be
subject to an intervention strategy outlined in this policy.
3.
Policy Principles
3.1 Monitoring student progress allows for identification of those students who
might be at risk of not completing their course within the duration of study of
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their CoE and allows for intervention strategies to be implemented.
4.
Policy Content
4.1 ACE Tennis Academy monitors, records and assesses the progress of each
student in each unit of the course in which the student is enrolled
4.2 Progress Monitoring
4.2.1 During the semester/term the academic progress of each student is
monitored and assessed by trainers/lecturers and/or unit coordinator of
each class.
4.2.2 Where a trainer/lecturer becomes aware that a student might be at risk of
failing a unit, s/he is required to inform the ACE Tennis Academy Academic
Manager in writing for action.
4.2.3On receipt of a report from a trainer/lecturer that a student might be at
risk of failing a unit, the Academic Manager will meet with the
trainer/lecturer to establish what measures can be put in place to help the
student improve his/her performance. The student will be offered
assistances to help them improve his/her academic performance.
4.3 Progress Assessment:
4.3.1 Academic Progress is assessed on the basis of a student’s performance in a
semester/term of study, but also takes into account his/her overall
performance to date in the course in which s/he is currently enrolled.
Progress warnings are applied to a student’s course attempt and are also
applied to further courses should the student transfer. Where a student is
non-compliant a request for course change may be considered as a
supporting factor, during a students’ appeal process.
4.3.2 At the end of each term/semester, following submission of all unit results
but prior to their publication, the academic progress of all current students
is reviewed by the Progress and Attendance Committee.
4.3.3 The Progress and Attendance Committee will identify any students who do
not meet the criteria for satisfactory progress and will recommend the
necessary intervention strategy.
4.3.4 Students who have been identified as not meeting the progress criteria will
be contacted when results are released, or within 10 working days, in
regard to intervention/non-compliance.
4.4 Progress Rules and Post-Assessment Intervention Strategies
At the conclusion of each term/semester students who have poor academic
outcomes will be subject to intervention measures. The table below outlines
each intervention strategy, the conditions by which each strategy is triggered
and the point at which students are deemed to have made unsatisfactory
course progress.
Students who have received an ‘Intent to Report’ notice should consult with
the Academic Manager prior to enrolling for the following semester.
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PROGRESS AND INTERVENTION TABLE
4.5
4.6
Academic Progress
Intervention Type
Outcome in a given
term/semester
Students who have
Warning Letter
been identified at
risk of not achieving
satisfactory course
progress and have not
received any other
intervention letter.
Student who fails 50% Warning Letter
of their units for the
first time.
4.7
Student who fails
more than 50% of
their units in any
given term/semester
Final Warning Letter
or Intent to Report
Notice (in case of
100% fail)
4.8
Student who fails 50% Final Warning Letter
or more of their units
for the second time.
4.9
Any student who fails Intent to Report
50% or more of their Letter
units after receiving
a final warning
Intervention Description
Student is contacted with
details of services available
through ACE Tennis Academy via
which they can improve their
academic progress.
Student is contacted with
details of services available
through ACE Tennis Academy via
which they can improve their
academic progress.
An interview is requested with
an Academic staff member.
Student will be advised of
consequences of continuing poor
academic progress and of
services available which can
help them improve their
academic performance.
An interview is requested with
an Academic staff member.
Student will be advised of
consequences of continuing poor
academic progress and of
services available which can
help them improve their
academic performance.
Student is sent an ‘Intent to
Report Notice advising them
that they will be blocked from
enrolling at ACE Tennis Academy
and will be reported to DIAC for
poor academic progress - the
student is given 20 days from
the date of the letter to initiate
an internal or external appeal.
Recall Services which may be available depending on units/modules/subjects:
Additional tutor/assistance
Supplementary examinations
Reassessment
Repeat of entire unit/module/subject during semester break or summer
holiday or in the next semester
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4.10
Reporting to DIAC
An international student who is deemed non-complaint for Academic Progress
will receive a notice of Intent to Report. This notice will clearly identify that a
student will be given 20 days to access the Academy’s complaints and appeals
process. When the appeals process is initiated, ACE Tennis Academy will
maintain the student’s enrolment until the appeals process is complete.
If following the Intent to Report letter, a student has not initiated an appeal
or is unsuccessful; they will be reported to DIAC for poor progress via PRISMS.
Once a student is reported for poor progress, ACE Tennis Academy will forward
the Non-Compliance Notice to the student’s local and overseas addresses.
4.11
Extension of CoE for International Students
Where a variation in a student’s course load has occurred in accordance with
this policy and where that variation may affect the student’s expected
duration of study ACE Tennis Academy will record the variation on the
student’s file. When the variation results in an extension to the duration of
the student’s course, a new CoE will be issued and DEST notified of this
course extension arid the reason via PRISMS.
5. Review
These policies shall be reviewed annually in compliance with education industry
standards including the National Code of Practice for Registration Authorities
Providers of Education to Overseas Students, 2007.
8. Competency Assessment
The courses offered by ACE Tennis Academy have been structured in such a way as to
enable applicants who are already proficient in the requisite competencies to apply
for a Competency Based Assessment. Competency Based Assessment is different from
other types of assessments which may be used to assess previous education and
training.
1.Definitions
The Competency Standards definitions of assessment is that “Assessment is the
process of collecting evidence and making judgements on the nature and extent of
progress towards the performance requirements set out in a standard, or learning
outcome, and, at the appropriate point, making a judgement as to whether
competency has been achieved.”
Competency according to the National Training Board is “the specification of
knowledge and skill and the application of that knowledge and skill within an
occupation or industry level, to the Standard of Performance required in
employment”.
Competency Standards specify the outcomes that people should be able to
demonstrate in the workplace. They are standards that have been developed by
Industry Parties (including employers, unions and employees) which define the
competencies required for effective performance in employment. These Standards act
as benchmarks.
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2.The Purpose of Competency Based Assessment
The purpose of the assessment would be to assess client’s knowledge and skills
against the Learning Outcomes/Performance Criteria and if found to be proficient in
the requisite competencies the client then be recognised as having achieved the
competency standards would have successfully completed the course.
3.Benchmarks
The Learning Outcomes and Performance Criteria applicable to each course are the
Benchmarks for assessment.
4.Features of Competency Based Assessment
The features of competency based assessment include Recognition of Prior Learning
which acknowledges the student’s existing competencies obtained through formal
training, work experiences and life experiences. This means that the student may
never have undertaken any formal training but they may already possess the
competencies required. Completion of a competency based assessment would
therefore enable an assessor to establish the student’s competency in the required
performance outcomes, relevant to h/her course of study.
Four main principles underpin best practice in assessment:
1.Validity.
2.Fairness.
3.Reliability.
4.Flexibility.
These principles apply to the assessment process and to any materials used to make
the assessment judgement.
While all the principles are important, they do overlap.
Validity
To be valid, the assessment process and assessment material must assess everything
they claim to assess, and nothing else.
When designing and using assessment tasks, you need to ensure the tasks:
Will provide evidence about all the workplace communication skills which are
included in the standards
Will not require any extra communication skills which are not included in the
competency unit/s being assessed.
Many assessment tasks have built-in communication skills requirements due to the
nature of the tasks itself. It is very easy to make the mistake of setting up an
assessment task in which you are assessing communication skills you do not need or
intend to assess.
For example, to complete an assessment task requiring short, written answers to a
series of questions, a candidate needs reading and writing skills as well as knowledge
of the answers. If reading and writing skills are not included in the competency
standard, they should not be required for the assessment. A more valid approach in
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this case would be to simply ask the questions verbally. The assessor might need to
write down the answers (provided by the student), in order to have a full record of
the assessment, but there may be no need for the candidate to read or write
anything.
Getting Expert Help
Where workplace communication skills are central to the workplace task being
assessed, it would be appropriate for the assessment tasks to incorporate these skills.
In these cases, you should consult a communication skills expert to ensure the
assessment tasks fully cover the particular workplace communication skills to the
level required and no more.
Without communication skills expertise, it can be difficult to set assessment tasks
which include communication skills at the appropriate level.
What can I do to help me identify the language/literacy/numeracy requirements of a
competency standard?
National competency standards cover the entire range of work functions required in
an industry. Standard documents express competencies as workplace tasks. For these
documents to truly reflect workplace requirements it is crucial that underlying skills,
knowledge and core competencies, such as language/literacy/numeracy are included.
(Workplace Communication in National Training Packages, Fitzpatrick and Roberts,
1997, p.13)
As a workplace assessor, you are responsible for confirming that an employee can do
the job to the standard required by the industry. Workplace assessment is about
workplace tasks and the language/literacy/numeracy skills involved in successfully
completing those tasks.
When you are planning the assessment, you need to be aware of two things relating to
language/literacy/numeracy:
The language/literacy/numeracy requirements of the Competency Standard you
are assessing.
The language/literacy/numeracy required by the tool you are using (does the tool
assess what you set to assess: that is, the employee’s ability in relation to the
Competency and NOT their language/literacy/numeracy skills).
The language/literacy/numeracy requirements in some competencies are clearly
stated. However, in working out the language/literacy/numeracy requirements of a
competency, ask yourself the following questions:
What do candidates have to listen to or read?
What do they have to write or say?
Do they need to do some maths calculation? Read/understand a drawing? For
what purpose?
Remember that you are not expected to be a language/literacy/numeracy expert. As
with other areas of expertise, if you need assistance you should call in specialist
support.
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Fairness
For an assessment to be fair, candidates must know exactly what they have to be able
to do. They should also have a say in how and when they will show they can do it.
What you need to do for a fair assessment:
In order to make sure communication problems and issues do not unfairly affect the
assessment process or outcome, an assessor must be able to:
explain the purpose of the assessment and all the stages of the process including
the appeals and reassessment procedures, in a way the candidate understands
explain the Standards clearly and simply so the candidate knows exactly what
they must show they can do
encourage the candidate to play an active part in deciding how their assessment
will be done: when, where and how evidence will be collected
identify candidates with specials needs relating to workplace communication
use a range of strategies to cater for any special communication needs
A fair assessment is one in which the candidate is able to perform at their best.
People perform at their best when they know what they have to do and feel confident
of their ability to do it. Communication with the candidate – before, during and after
the assessment, in a way which takes account of the cultural background and level of
communications skills- can have a big effect on how the candidate performs.
Clear information in plain English
Candidates need to be well informed about the Competency Standards and what to
expect at all stages in the assessment process. They should help decided how, when
and where evidence will be collected. Information needs to be given clearly and
simply. As an assessor, you become very familiar with lots of technical details to do
with the assessment process. You need to keep in mind that candidates, even those
with good reading and writing skills, might find it hard to understand the ‘language of
assessment’ which seems so clear to you.
Choosing the right level of communication
Make sure you are very clear about the kinds and levels of communication skills
required by the standards. Take them as your guide to the right communication level
to use. Choose ways to do the assessment and inform the candidate about the
assessment, which do not require the candidate to have communication skills above
the level included in the standards.
This will be hardest to do when the standards require very low levels of
communication skills. It will be easier when the Standards themselves require high
levels of communications skills.
If you are not clear exactly what is meant by anything in the Standards relating to
communication skills, you should seek help from a communications expert, just as you
would seek help from a technical expert if you needed help interpreting some
technical aspect of the standards.
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It is a complex matter, even for a communications expert, to accurately assess
someone’s level of communication skills. As an assessor, you are not expected to
make detailed judgements about a candidate’s communication skills levels aside from
the requirements of the standards being assessed.
Reliability
For reliability, the outcome of the assessment must be consistent for different
assessors, candidates and situations. This means that for all candidates who have the
same level of skills to be assessed, the outcome will be the same regardless of who
does the assessing and when and where the assessment is done.
For your assessments to be reliable, you must know enough about communication
skills to develop assessment materials, and plan and conduct assessments, in ways
which are fair and valid.
Flexibility
For assessment to be flexible, it must take account of the skills a candidate has,
regardless of when where and how those skills were learnt. As far as possible the
assessment itself should be conducted when and how it suits the candidate.
To be flexible in your assessment practice, you need to develop and use strategies
and materials, which suit the communication skills level of the candidate.
9. Recognition of Prior Learning (RPL)
ACE Tennis Academy provides Recognition of Prior Learning for all courses and
qualifications listed within our Scope of Registration. Every RPL application must be
dealt with on the same basis as any other assessment where the four key principles of
validity, reliability, flexibility and fairness apply.
The assessment process follows a range of steps designed to offer complete support
for the application. This includes:
Initial support and counselling
Application
Assessment
Post-assessment debrief
Certification
Virtually every RPL application will be different and will require a ‘customised’
approach. The major variables with RPL applications will be in relation to:
a)The type of available evidence produced:
b)The quality of the evidence presented for RPL; and
c)The range of RPL testing to be developed/ undertake.
All of the above variations will need to be evaluated at the onset of the RPL process
in order to develop the optimum RPL strategy.
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9.1.
Procedures for RPL
Applicants are initially interviewed to establish the grounds for RPL and the scope of
the application in terms of competencies, unit or course they are seeking to RPL
from.The formal application process then requires written submission on the RPL
Application Forms provided by ACE Tennis Academy. The RPL application must outline
the nature of evidence that will be provided by the student and will form the basis for
recommendation on further action.
9.2.
Methods of Testing
There are several methods for determining competency, which align with the
assessment criteria for each unit. Selection of the best method(s) for testing or
evaluating RPL is at the discretion of the assessor and may depend on options
proposed by the applicant,
9.3.
Fees for Recognition of Prior Learning Process
Fees will be negotiated on an individual basis and are based on the nominal duration
of the courses and the participant’s ability to produce sufficient and adequate
evidence of ability to meet competency requirements. As a rule, RPL fees will be
charged at the same rates as training and assessment for the courses or unit.
9.4.
Credit Transfer
Under national recognition arrangements, ACE Tennis Academy must recognise AQF
Qualifications and Statements of Attainment issued by other RTO’s.
Copies of qualifications submitted for credit transfer must be supported by a
statement of results and certified by a qualified Justice of the Peace. ACE Tennis
Academy will retain copies for each student file.
Where any qualification may be considered ambiguous, unrecognisable or obsolete,
the assessor may choose to undertake any of the following actions:
Check the qualification status on the NTIS system
Contact the issuing RTO
Seek further evidence/information from the applicant
Contact the State authority (DETA)
If the nature of the listed qualification(s) remains unresolved, ACE Tennis Academy
will not proceed with recognising exemption. However, ACE Tennis Academy will offer
the participant the opportunity to provide evidence of competency through RPL
procedures.
In all cases, ACE Tennis Academy will advise students in writing of credit status. The
student’s application for RPL, document evidence, the outcome letter and appeal
outcome (if any) will be recorded and placed in the student’s file. If the student’s
application for RPL is approved, the student’s profile on the ACE Tennis Academy
Database will be updated. The student will be provided a record of the course credit
granted to them, which must be signed or otherwise accepted by the student.
This document will be placed in the student’s file.
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9.5. Appeal
Any client with a grievance against the RPL or credit transfer decision may appeal this
decision with ACE Tennis Academy staff. The appeal should be in writing and will be
dealt with in the same manner as all other appeals as detailed in Appeals/ Grievances
Section.
10. Early Completions
ACE Tennis Academy is required to report to DIAC all student visa holders who finish
one or more sessions earlier than their expected program end date.
If students finish their program early, they must either enrol in another CRICOS
registered program or depart Australia immediately, unless they have been given
authorisation by DIAC to remain in Australia.
11. Visa Extension
Students must submit an application for visa extension before their current visa
expires. This is to ensure they do not become unlawful in Australia. Visa extensions
are subject to approval by the Department of Immigration and Citizenship. To extend
their visa, students will need to obtain a new Confirmation of Enrolment status by
filling in a Visa Extension/Amendment form, available from ACE Tennis Academy
Administration, and have it certified by their course coordinator.
DIAC requires students to make an appointment to lodge their visa extension and
students should ensure that this is done approximately 1 month prior to their current
visa expiry date.
12. Student Information and Records
In accordance with our internal procedures, ACE Tennis Academy will provide
intending and enrolling students with all necessary information and keep a record of
each accepted student’s academic performance for each requirement of the course
for which the student is enrolled. This will include a record of an overseas student’s
attendance at the course in order to validate visa requirements relating to
attendance and academic performance.
12.1 Responsibilities of the ACE Tennis Academy:
(a) The ACE Tennis Academy (as the legal entity for all courses and the Provider)
ensures that no fees for a course from an overseas student, or an intending
overseas student, are accepted if the ACE Tennis Academy has not given the
student a copy of the Cancellation and Refund Policy, and
(b) The following information (included in the ACE Tennis Academy Guideline for
International Students and Course Outline) will be provided by the ACE Tennis
Academy to each overseas student prior to acceptance for enrolment in an ACE
Tennis Academy approved course:
a general description of the content of the course
the qualification gained on completion
the duration of the course
the teaching methods used
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the assessment methods used in the course
a general description of the facilities, equipment, and learning resources
available to students
an accurate description of the local environment in which the member college
operates including location of the campus and indicative costs of living
advice that any school-age dependents accompanying the student to Australia
must pay fees whether enrolled in a government or non-government school
an itemised list of all fees payable to the provider
information about the minimum level of English language proficiency,
educational qualifications and work experience required for the student to be
accepted for the course
a copy of the Dispute Resolution Policy for International Students
details of any arrangements with other providers for recognition of the course
or completed components of the course
advice that should an applicant wish to seek credit based on previous study or
RPL towards the course for which they are applying, the application for credit
needs to be lodged at the same time as the application for admission and, if
credit is granted and reduces the period of study, this will be reflected in the
offer letter (as this is the contract with the student) and will be indicated
either on the eCoE issued for that student to commence the course, or
reported on PRISMS. Such students are reminded that they must still maintain a
full time study load and that credit can affect their visa status.
(c)
The ACE Tennis Academy will record and monitor the attendance records every
fortnight for non-attendance. Procedures are in place for contacting and
counseling students if a student has been absent for more than five consecutive
days without approval, or is not consistently attending their course (refer to the
ACE Tennis Academy Academic Performance Policy).
(d) The ACE Tennis Academy will advise the Department of Immigration and
Citizenship (DIAC), via PRISMS, of any changes to the student’s enrolment,
status; and if any overseas student is breaching the terms if their visa relating to
attendance or academic performance (see (d) and (e) below).
12.2 Responsibilities of overseas students on a student visa:
a)An overseas student must be enrolled in full-time only. Full-time is defined as
normally not less than 16 cps per semester, or 32 cps per year.
b)Students must be aware that any school-aged dependants accompanying them to
Australia will be required to pay full fees if they are enrolled in either a government
or non-government school.
c)Overseas students are not allowed to defer commencement of their studies, or
suspend their studies, except on the grounds of illness, evidenced by a doctor’s
certificate, or other exceptional compassionate circumstances beyond the control of
the student, for example, bereavement. If a student defers or suspends their studies
on any other grounds, the ACE Tennis Academy must report the student as not
complying with visa conditions.
d)Overseas students must not be absent for more than five consecutive days without
approval. This is given only in exceptional circumstances (refer also to (c) above).
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e)Overseas students have a duty to advise the ACE Tennis Academy of any change in
their contact details (i.e. Australian residential address and telephone number). If
students do not keep their contact details up to date and the ACE Tennis Academy has
to send a notice informing that student of their failure to satisfy the course
requirements, this may result in automatic student visa cancellation without the
knowledge of the student. Such cancellation may not be revoked if it has occurred
where the student has failed to keep the ACE Tennis Academy informed of their
address.
(g)Overseas students are responsible for arranging health insurance, and for
maintaining the currency of that insurance each year. Details of the insurance policy
should be provided to the ACE Tennis Academy at the time of application.
(h)Before arranging a visa, overseas students must ensure that they have the financial
resources available to cover their tuition and other related study costs such as
accommodation, health insurance, living expenses, childcare, etc.
12.3 Regulations:
The information provided by overseas students to the provider (the ACE Tennis
Academy) may be made available to Commonwealth and State agencies and the Fund
Manager of the Educational Services for Overseas Students (ESOS) Assurance Fund,
pursuant to obligations under the ESOS Act 2000 and the National Code; and the
provider is required, under section 19 of the ESOS Act 2000, to tell the Department
about: (i) certain changes to the student’s enrolment; and (ii) any breach by the
student of a student visa condition relating to attendance or satisfactory academic
performance.
13. Course Evaluation
ACE Tennis Academy undertakes routine evaluations of training courses and workshops
based on participant feedback.
Participants are provided with the following course evaluation forms. Each response is
statistically rated from Fair = 1 to Excellent = 4. Where overall course/workshop
evaluations rate below 3, a Quality Conformance Report (QCR) is automatically raised
in accordance with internal ISO9001:2000 Quality Procedures.
The QCR requires undertaking of corrective and preventative action and is subject to
subsequent management review in accordance with ACE Tennis Academy Quality
Procedures (QPM Section 5).
14. Course Review
1.Purpose
This procedure outlines the review for every course conducted by ACE Tennis
Academy.
Course review is an ongoing process, and is the process by which the organisation
maintains quality service in the field of education as stated in our Quality Policy.
Each course will be reviewed internally (self-audit) and externally (independent
audit) for validation and to ensure that we continue to meet the needs of all clients
be they students, industry or the community.
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2.Scope
This procedure outlines the review process for all course conducted by ACE Tennis
Academy, and is adhered to by all sectors of the organisation responsible for course
delivery and documentation.
3.Procedure
The Review Process is divided into two stages:
-
Self Audit
-
Independent Audit
The Training Manager shall ensure that the procedures are adhered to:
3.1
Self Audit
The Course Coordinator shall initiate the self audit at the commencement of each
course or workshop by distributing the student evaluation.
The Trainer/Assessor shall gain feedback on each module by inviting the students to
complete the questionnaire and submit it at the completion of the unit/workshop.
The Course- Coordinator shall ensure:
A review meeting is held at least annually to review student and other feedback
A summary of feedback, recommendations and appropriate actions are
documented in a brief report.
All actions are addressed (all service related issues are to be passed to ACE
Tennis Academy management for consideration and action)
All records are filed (student evaluations may be destroyed provided the Course
report has been considered and accepted by the Business Quality Team.)
3.2
Independent Review
The Course Coordinator may initiate an Independent Review process for each course
at least once each year in which the course is offered. The Independent Review is
conducted by an independent panel comprising at least three people as follows:
One person representing the relevant industry (or in their absence a member of
the community)
The project consultant
A nominee from the subject area (but not a teacher or course coordinator
directly involved in the delivery of the course)
NOTE: At least one of the panel members must hold a formal training qualification
and have a minimum of five (5) years current experience in training/assessment.
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Criteria for Review
The following criteria will form the basis for the review:
a.
Resources
All Human and Physical Resources are appropriate to the course document/training
package requirements/syllabus and registration documentation.
b.
Student Information
Students have been issued with the appropriate information (including but not
restricted to) as follows:
Code of Ethics
Course status
Entry & exit points
RPL & CBT
Entry requirements
Credit arrangements
Requirements for satisfactory completion of course/module
Course outline
Programs/timetables
Material requirements
Handbook
Administrative support
Assessment procedures
Financial safeguards employed to protect student fees (where applicable)
c.
Records
All relevant records are readily accessible, including:
Trainer profiles
Physical resource listing
Assessment records
Moderation records
Student records
Documentation of Internal Quality Review Processes, include:
Minutes of Self Auditing meeting
Report on student feedbacks
d.
AQTF Audit
Internal audits are conducted to ensure ACE Tennis Academy’s compliance with the
2007 Australian Quality Training Framework Essential Standards for Registration and
ESOS Act.
Audit schedules are developed in consultation with the management team and
undertaken by the ACE Tennis Academy quality manager utilising specifically designed
ACE Tennis Academy internal Audit Templates.
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Audit results and non-compliance issues are reported and actions resolved through the
internal quality system in accordance with ACE Tennis Academy Quality Procedures
relating to Management Review (QPM Section 5).
15. Dispute Resolution Policy for International Students
1. Responsibility and Authority
The Director of the ACE Tennis Academy shall define the Dispute Resolution Policy
and ensure the policy is developed, distributed, reviewed, maintained,
understood, and implemented throughout the member Academies.
2. Policy Statement
The Academy shall provide processes handling grievances (complaints)/resolving
disputes brought by prospective, enrolled and former overseas students regarding
academic and non-academic matters.
Grievance means a statement of concern by a student that:
(a) has been reported by the student to an officer in a member Academy or
the ACE Tennis Academy; and
(b) requires action or a response under the policies or regulations of the ACE
Tennis Academy.
General feedback and comment from students about administration, academic
programs and services will not be treated by the ACE Tennis Academy as a
grievance unless action or a response is required under the policies or regulations
of the ACE Tennis Academy.
Whenever possible, grievances will be handled at the Academy level. However,
should these internal processes not resolve the matter, provision is made for
external independent grievance handling/dispute resolution at minimal or no cost
to the complainant.
Outcomes of the grievance will be provided to the student in writing, recorded
and placed in the student’s file and the ACE Tennis Academy Complaints Folder.
Information contained in this policy statement must be given to students before an
agreement is entered into or before any fees are paid, whichever occurs first, and
within seven (7) days of starting an award course at the ACE Tennis Academy.
2.1
Principles underpinning this policy include:
(a) Actions within the process will be undertaken in a timely manner and timelines
for responses will be specified at each stage of the process
(b) Either party (Student or the provider) may be accompanied and assisted by a
support person at any relevant meeting, and will be permitted to participate in
the process, and the student may include a nominee if so desired
(c) The process will be as simple as possible and easily accessible to students
(d) The process will not victimise or discriminate against any student or
respondent
(e) As part of the process, reasons and full explanations will be given for decisions
and actions taken. And all reasonable measures will be taken to finalize the
process as soon as practicable
(f) Appropriate records of the handling of a grievance/complaint will be kept in
the student’s file and the ACE Tennis Academy Complaints Folder, and treated
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as confidential, with appropriate access available to involved parties
(g) Any
required
arrangements
for
external
independent
grievance
handling/dispute resolution will be inexpensive to the student
(h) All staffs involved in a complaint or appeal have a duty to observe the
principles of procedural fairness (natural justice)
(i) If a student chooses to access the ACE Tennis Academy complaints and appeals
process, his or her enrolment is maintained with the ACE Tennis Academy while
the complaints and appeals process is ongoing
(j)If the outcome of a student’s appeal through an internal or external complaints
and appeals handling process is favourable to the student, ACE Tennis Academy
will immediately advise the student of this and implement any decision and/or
corrective and preventive action required
Nothing in the Academy’s policies and procedures negate the right of any student
(Australian or overseas students) to take action under Australia’s consumer protection
laws in the case of financial disputes. This Dispute Resolution Policy does not
circumscribe the student’s right to pursue other legal remedies.
2.2 Advocacy
A student and/or the ACE Tennis Academy may nominate an advocate to accompany,
represent, and support them at any stage of the internal complaint and grievance
processes, or external independent processes to resolve problems.
3 Complaints and Grievances about Academic Matters
3.1 Informal resolution with a lecturer
Students concerned about an academic matters (including but not limited to training
delivery and assessment, and the quality of the teaching) in a unit of study should
initially discuss the issue informally with the relevant trainer/lecturer. The
trainer/lecturer should deal with the issue promptly, giving a full explanation to the
student and offering her or him a possible solution. All information given will be
recorded and placed in the client’s file and ACE Tennis Academy Complaint Folder.
If the student’s concerns are not resolved by this means, the lecturer should:
Explain the next step in the procedure, set out below; and
Give the student a copy of this policy
3.2 Reference to the Academic Manager
If the student’s concerns cannot be resolved by the relevant lecturer, or because of a
failure to follow procedures, the student may then choose to approach the Academic
Manager. The student may approach the Academic Manager on an informal basis, or
else make the complaint formal by putting the grievance in writing, specifying the
nature of the complaint and the grounds for their appeal. The student should do
either of these things within 15 working days of the outcome of discussions with the
lecturer.
Informal complaints
If the student chooses to approach the Academic Manager informally, this does not
preclude later lodgment of the grievance formally in writing to the Academic
Manager.
The Academic Manager should deal with informal complaints promptly, giving a full
explanation to the student of the reasons for the academic decision and offering her
or him a possible solution.
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Formal complaints
The Academic Manager must acknowledge receipt of a formal complaint in writing
within five (5) working days of receipt.
The Academic Manager must start the process to resolve the complaint within 10
working days of receiving the complaint. To resolve the issue, the Academic Manager
may discuss with the relevant lecturer and the student, and arrange a meeting
between the student and Academic Manager in an attempt to find an acceptable
solution.
Following investigation of the matter, the Academic Manager will advise the student
in writing of his or her decision:
(a) Setting out the reasons;
(b) Advising that if the student does not agree with the decision, then the student
has the right of formal appeal to the Director of the ACE Tennis Academy; and
(c) Giving the student a copy of this policy, if the student does not already have a
copy.
(d) All information given will be recorded and placed in the client’s file and ACE
Tennis Academy Complaint Folder
3.3 Reference to the Director of the ACE Tennis Academy
If the student’s concerns cannot be resolved by the Academic Manager, or because of
failure to follow procedures, the student may only formally approach the Director of
the ACE Tennis Academy by putting the complaint in writing and lodging it within 15
working days of receipt of the written response by the Academic Manager. Again the
nature of the complaint and the grounds for appeal should be detailed.
The Director must acknowledge receipt of the formal complaint in writing within five
(5) working days of receipt and start the process to resolve the complaint within ten
(10) working days of receiving the complaint. If the complaint relates to the mark for
an intra-semester assessment, the Director may appoint an independent assessor who
will remark the assessment script under dispute. A fee may be charged if the student
had been awarded a pass mark for the assessment script under dispute.
Following investigation of the matter, the GM will advise the student in writing of his
or her decision:
(a) setting out the reasons;
(b)if the complaint relates to the mark on an intra-semester assessment, advising
that his/her decision is final;
(c) on other academic matters, advising that if the student does not agree with the
decision, then the student has the right of formal appeal to an independent
external agency; and
(d)giving the student a copy of this policy, if the student does not already have a
copy.
(e)All information given will be recorded and placed in the client’s file and ACE
Tennis Academy Complaint Folder
4. Appeals regarding Non-Academic/Administrative and Other Issues
Non-academic/administrative issues are not limited to, but include, matters related
to fees, withdrawals, etc., and other issues students may consider are interfering
with the progress of their studies.
4.1 Informal resolution with the International Liaison Officer
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In the first instance, a student who is concerned about a non-academic decision made
or action taken by any staff of the ACE Tennis Academy should discuss their grievance
with the International Liaison Officer. The International Liaison Officer will promptly
notify the student of any action taken or any decision made by them in relation to the
grievance.
If, following the notification from the International Liaison Officer, the student’s
grievance is not resolved to their satisfaction; the student should seek advice from
the International Liaison Officer who will advise the student to whom the student may
next address their grievance. If the matter relates the ACE Tennis Academy policy or
regulations, the student may address the ACE Tennis Academy Administration
Manager. The International Liaison Officer will give the student a copy of this policy.
4.2Reference to the ACE Tennis Academy Administration Manager
If the student’s concerns relate to ACE Tennis Academy policy or regulations and have
not be resolved by the International Liaison Officer, or because of a failure to follow
procedures, the student may then choose to formally approach the Academic Manager
of the ACE Tennis Academy. The student should put the complaint in writing to the
ACE Tennis Academy Administration Manager within 15 working days of the outcome
of discussions with the International Liaison Officer, specifying the nature of the
complaint and the grounds for their appeal.
The ACE Tennis Academy Administration Manager must acknowledge receipt of a
formal complaint in writing within five (5) working days of receipt, and start the
process to resolve the complaint within 10 working days of receiving the complaint.
Following investigation of the matter, the ACE Tennis Academy Administration
Manager will advise the student in writing of his or her decision:
(a) setting out the reasons;
(c) advising that if the student does not agree with the decision, then the student
has the right of formal appeal to the Director of the ACE Tennis Academy;
(d) giving the student a copy of this policy, if the student does not already have a
copy.
(e) All information given will be recorded and placed in the client’s file and ACE
Tennis Academy Complaint Folder
4.3 Reference to the Director of the ACE Tennis Academy
If the student’s concerns cannot be resolved by the ACE Tennis Academy
Administration Manager, or because of failure to follow procedures, the student may
only formally approach the Director by putting the complaint in writing and lodging it
within 15 working days of receipt of the written response by the ACE Tennis Academy
Administration Manager. Again the nature of the complaint and the grounds for appeal
should be detailed.
The Director must acknowledge receipt of the formal complaint in writing within five
(5) working days of receipt, and must begin to resolve the complaint within ten (10)
working days of receiving the complaint.
Following investigation of the matter, the GM will advise the student in writing of his
or her decision:
(a) setting out the reasons;
(b) advising that if the student does not agree with the decision, then the student
has the right of formal appeal to an independent external agency; and
(d) giving the student a copy of this policy, if the student does not already have a
copy
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Contact details for the ACE Tennis Academy:
Director
Rehana Jafarey-Hall
ACE Tennis Academy Director
Tel: 07 55 946337
Mobile: 0417001643 or 0421037753
Email:[email protected]
5. External Dispute Resolution
If the student remains dissatisfied with the outcome of the internal complaint
handling and appeals process, ACE Tennis Academy will assist the student to access
independent mediation at minimal or no cost to resolve the dispute. Independent
mediation is available through the Dispute Resolution Branch, Department of Justice
and Attorney-General. At present there is no fee for use of this service, but this may
change. There are six Dispute Resolution Centers throughout Queensland. The
Brisbane Centre contact details:
Level 1 Brisbane Magistrates Court
363 George Street Brisbane Qld 4000
Tel: ÷61 7 3239 6269
Fax: ÷61 7 3239 6284
Website: www.justice.qld.gov.au/mediation/contacts.htm
People outside Brisbane may use the Toll Free No: 1800 017 288.
Such appeals should be in writing. The staff are also able to make representation to
the Mediation Committee regarding the matter. Students and/or ACE Tennis Academy
can include a nominee in this process if they so choose. Decisions of the Committee
shall be final and binding on all parties.
If the outcome of a student’s appeal through an internal or external complaint and
appeal handling process is favourable to the student, the ACE Tennis Academy will
immediately advise the student of this and implement any decision and/or corrective
and preventive action required.
The complainant and ACE Tennis Academy are required to share or negotiate the $80
per hours cost (if any) of this service prior to signing a mediation agreement to
appoint the mediator. Administration of the service, which includes allocation (but
not cost) of a mediator and a venue, will be organized by ACE Tennis Academy. The
service will be conducted in an open and respectful manner (non adversarial) in an
attempt to reach agreement in the dispute. If the dispute is not settled in the
mediation process, either party may seek other legal remedies.
While the parties attempt to resolve the matter, the ACE Tennis Academy will
maintain the enrolment of the student without notifying DEST of any change to the
student’s enrolment status through the PRISMS, and the student will continue to
attend classes as normal, unless the student has a reasonable concern about an
imminent risk to his or her health and safety.
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Records of all grievances and their outcomes will be placed in a secure section of the
student’s file and the ACE Tennis Academy Complaints Folder, and will remain strictly
confidential for a period of five (5) years. All parties involved in the grievance process
will be permitted supervised access to these records through the Administration
Manager.
6. Review
This policy shall be reviewed annually in compliance with education industry
standards including the National Code of Practice for Registration Authorities
Providers of Education to Overseas Students, 2001.
16. Compliance with Legislation
1.Workplace Health & Safety
The Workplace Health & Safety Act (1989) requires employers, employees and other
to take adequate care to ensure healthy and safe work methods are practised. The
Act sets the standard, and describes the health and safety rights and responsibilities
of everyone in the workplace.
The legal concept of “duty of care” has always existed under common law and formed
the basis for common law claims based on negligence. Every person at the workplace
has a duty of care.
Responsibility for Duty of Care has three areas of responsibility:
ACE Tennis Academy is responsible for making the workplace safe and without
risks to health, including safe handling and storage; providing sufficient
information, instruction, training and supervision, for all equipment and
processes; adopting healthy and safe work systems, and ensuring that nonemployees (visitors and members of the public) are not exposed to health and
safety risks.
ACE Tennis Academy staff – have a duty of care to cooperate with management
to ensure the maintenance of healthy and safe work conduct, including acting
and performing work duties in a responsible and safe manner; ensuring a
hazard free environment, reporting incidents and generally taking reasonable
care for the health and safety of students on campus.
Members of the public – (including non-employees and visitors) have a duty of
care to obey safety directions and comply with the standards of the workplace.
2.Access & Equity
ACE Tennis Academy is committed to providing fair and reasonable access and equity
for all participants in line with Commonwealth and State legislation. As part of the
enrolment process, ACE Tennis Academy has included on the enrolment form a short
section where participants are requested to supply information on any issues that may
have direct affect on their participation in the unit/course. It is important that we
monitor enrolments to highlight any issues at an early stage to enable ACE Tennis
Academy to provide or source the relevant intervention support.
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While ACE Tennis Academy will make every effort to assist all potential participants
to access services, there may be cases where ACE Tennis Academy will seek specialist
intervention support from external services. This might include support from language
interpreters, Auslan translators, LLN supporters etc. Where necessary, ACE Tennis
Academy reserves the right to on-charge speciality fees for provision of additional
services.
ACE Tennis Academy has the ability to make Reasonable Adjustment to assessment to
meet the particular needs of individual participants with disabilities.
3.Anti-Discrimination
In accordance with the Access and Equity Policy for the Vocational Education and
Training System and the Queensland Anti-Discrimination Act 1991, ACE Tennis
Academy will equitably meet the diverse needs of all people in accessing vocational
education and training. We will grant equal opportunity to all clients without
discrimination on the basis on race, sex, age, religion, impairment, disability,
sexuality, marital status or pregnancy.
In any case where a participant believes that they have been discriminated against or
disadvantaged in accessing ACE Tennis Academy services, they are encourage to
follow the formal grievance processes as indicated in this guideline.
4.Language, Literacy & Numeracy
Students must meet minimum academic and appropriate English proficient entry level
requirements to be accepted into ACE Tennis Academy courses. The academic
requirements vary according to country and course level chosen.
ACE Tennis Academy has implemented referral procedures to address literacy and
numeracy deficiencies with prospective participants. ACE Tennis Academy’s policy is
largely based on the QAELLN policy, which advocates… ‘the support of equity for all
people through the fair allocation of resources and involvement in education and
training.’
As an RTO specialising in the delivery of business and management training, ACE
Tennis Academy does not offer specialist services in ELICOS (English Language
Intensive Courses for Overseas Students) or in Literacy and numeracy training.
However our referral system involves immediate involvement and intervention by our
regional QALLN office and where necessary, referral to any pre-qualified supplier of
responsive language, literacy and numeracy training as listed on the current DETA
web site. In monitoring enrolments, ACE Tennis Academy has developed our own LLN
Skills Assessment for training courses, which summarises literacy and numeracy
against AQTF and high school entry levels.
5.Disabilities
ACE Tennis Academy encourages participation in Vocational Education & Training of
people with disabilities and provides open access to courses and assessment services.
The Commonwealth Disability Discrimination Act 1992 makes it unlawful for any
education provider to discriminate against someone with a disability.
The Act promotes the principle of ‘reasonable’ adjustment (sometimes called
reasonable accommodation) to ensure equity in meeting the needs of any person with
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a disability. ACE Tennis Academy’s application of reasonable adjustment principles
focuses on developing assessment options that address people with certain
disabilities. For example, ACE Tennis Academy can provide additional reading
resources for participants with hearing disabilities or develop oral assessment for
people with visual impairment. Also, ACE Tennis Academy can provide individual
tutorial assistance as required, but may charge additional fees.
ACE Tennis Academy training premises meet the requirements of disabled access
facilities. This includes disabled parking and wheelchair access to classrooms,
amenities and toilet facilities.
6.Discipline
ACE Tennis Academy expects participants to abide by ACE Tennis Academy policies
and to maintain a dignified level of behaviour. That is, conduct that displays an
appropriate level of respect for other participants, ACE Tennis Academy staff and/or
other people involved in the training/assessment process.
ACE Tennis Academy will initiate disciplinary measures against participants who
engage in any activity that could be determined: illegal, immoral, dishonourable or
disruptive to the training environment. Participants must also strictly adhere
attended scheduled training/assessment times.
In general cases, where participant behaviour is determine to be inappropriate, ACE
Tennis Academy will issue the perpetrator with a single written warning. If the
behaviour recurs or persist, ACE Tennis Academy will request the participant to leave
the course/unit immediately. In such cases ACE Tennis Academy will provide a written
termination notice to the participant within 7 days. In cases where misconduct is
considered ‘extreme’, ACE Tennis Academy reserves the right to reject participants
automatically from their premises.
All disciplinary cases have the right to appeal in accordance with ACE Tennis Academy
grievance procedures contained in these guidelines.
7.Privacy
ACE Tennis Academy is committed to protecting the privacy, confidentiality and
security of personal information supplied to ACE Tennis Academy as part of the
training/assessment process. Information or records provided to ACE Tennis Academy
by client will be used only for the following purposes:
Processing participant applications
Determining eligibility for funded programs and/or recognised training
Reporting enrolments and attendance on PRISMS (Provider Registration and
International Students Management System)
Issuing nationally recognised qualifications
Auditing by relevant authorities
8.Sexual Harassment
Sexual harassment is defined as unwelcome and unwanted sexual attention and may
include any of the following actions:
Unwelcome comments about your sex life
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Persistent verbal advances
Lewd behaviour, dirty jokes or explicit literature
Offensive phone calls, notes or emails
Physical touching
The Queensland Anti-Discrimination Act 1991 and the Federal Sex Discrimination Act
1984 makes sexual harassment and victimisation, bullying or harassment of a person
who makes a complaint of sexual harassment unlawful.
During your involvement with ACE Tennis Academy, if any other person’s behaviour
towards you is sexual in nature and unwanted, you should report the incident to ACE
Tennis Academy staff or management immediately.
All staff must ensure that all employees and clients are treated equitably and are not
subject to sexual harassment. They must also ensure that anyone who makes a
complaint, or witnesses an act of sexual harassment, are not victimised in any way.
Any report of sexual harassment will be treated seriously and investigated promptly
by ACE Tennis Academy management. A written complaint is not required.
Disciplinary action will be taken against anyone who sexually harasses a co-worker or
client. The nature of disciplinary action will depend on the circumstances.
Sexual harassment can be a single incident – it depends on the circumstances.
Obviously some actions or remarks are so offensive that they constitute sexual
harassment in themselves, even if they are not repeated. Other single incidents, such
as an unwanted invitation out or compliment, may not constitute harassment if they
are not repeated.
There is no onus on the person being harassed to say he/she finds the conduct
objectionable. Many people find it difficult to speak up. All employees are responsible
for their own behaviour. If you think your behaviour may offend, then don’t do it!
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17. Code of Practice
1.Educational Standards
ACE Tennis Academy will adopt management practises which maintain high
professional standards in the marketing and delivery of vocational education and
training services, and which safe guard the interests and welfare of clients.
ACE Tennis Academy will maintain a learning environment that is conducive to the
success of course participants. They will have the capacity to deliver the nominated
course(s); provide adequate facilities and use appropriate methods and materials.
2.Ethical Marketing
ACE Tennis Academy will market their vocational education and training product with
integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In
the provision of information, no false or misleading comparisons will be drawn with
any other provider or course.
When marketing courses or programs, ACE Tennis Academy may use any of the
following statements relating to qualifications within our existing Scope of
Registration:
“Nationally Recognised Training”
“Department of Education, Training and the Arts Recognised Training”
“Registered by the Department of Education, Training and the Arts to issue the
following qualifications…”
Marketing and advertising material produced by ACE Tennis Academy must be
approved by the Quality Manager or Director prior to distribution.
ACE Tennis Academy will only advertise qualifications/courses that are covered by
existing Scope of Registration. Advertising literature will be authorised verbally by
ACE Tennis Academy management prior to public release to ensure that advertising is
consistent with stated AQF outcomes.
Where externally sourced material is used by ACE Tennis Academy for advertising or
marketing, ACE Tennis Academy will seek prior written permission from the owner to
use the material. ACE Tennis Academy will abide by any terms and conditions imposed
by owner.
3.Student Information
ACE Tennis Academy will provide accurate, relevant and up-to-date information to
client prior to commencement. A brief overview of ACE Tennis Academy policies is
listed on the reverse of the (AVETMISS) Enrolment Form. This form also draws
reference to the International Student Best Practice Guidelines which contains full
details on policies and obligations. The Student Best Practice Guidelines are
controlled within the ACE Tennis Academy Quality System. Copies of the guidelines
are openly available to clients at various locations around ACE Tennis Academy
premises.
4.Recruitment
Recruitment of students will be conducted at all times in an equitable and responsible
manner and be consistent with the prerequisite requirements of the training package.
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ACE Tennis Academy will ensure that trainee selection decisions comply with equal
opportunity legislation.
Appropriate qualified staff will assess the extent to which the applicant is likely to
achieve the stated competency standard and outcomes of the course, based on the
applicant’s qualifications and proficiencies.
18. Accidents & Emergencies
Baseline Training and Consulting is committed to providing a healthy and safe
workplace for all employees, visitors and members of the public.
Workplace Health and Safely places responsibility on individuals as well as on
employees as a whole. Those responsibilities are outlined below and must be noted by
all to ensure the policy works to its fullest potential.
1.Management Responsibilities
To integrate workplace health and safety into all aspects of the workplace
To promote communication about workplace health and safety as a standard
component of all aspects of work
To plan, develop, implement and monitor a workplace health and safety
program
To take effective action to provide and maintain a healthy and safe workplace
2.Employee Responsibilities
To work in a healthy and safe manner
To encourage others to work in a healthy and safe manner
To cooperate with, support and promote workplace health and safety in the
workplace.
To report or rectify any unsafe conditions those come to your attention.
Should a workplace injury or work caused illness occur, it is imperative that the
incident be reported to management. Depending on the severity of the accident or
illness, there will be reports and procedures to follow to ensure that, following an
assessment of the incident, control measures may be put in place to ensure
protection for all employees and others from a recurrence. If the incident or
accident was to require hospitalisation, the office for Workplace Health and safely
must be advised.
In the event of an accident occurring where first aid is required, the first aid kit is
location in the kitchen and is maintained to ensure relevant first aid equipment is
available at all times.
Should an incident or accident occur which results in a need for evacuation of the
premises, refer to your Emergency Procedure.
Should a serious accident occur, there is a requirement under the Regulations for
Workplace Health and Safety which prohibits the scene being interfered with, so
please, don’t touch anything.
3. Critical Incident Policy & Procedures
1.
Overview
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1.1. Providers of education to overseas students are required by legislation to have
documented critical incident policy and procedures, which outline the action
to be taken in the event of critical incident. This includes the initial
response, follow-up, reporting, review and improvement.
1.2. The purpose of the Critical Incident Policy and Procedures is to identify the
personnel, structures and procedures for managing a critical incident.
2.
Scopes
2.1. This policy applies to all ACE Tennis Academy staff, students and visitors who
have been exposed to a critical incident - either on-campus or off-campus
including staff on business related travel interstate or overseas.
2.2. Where ACE Tennis Academy staff witness an event that may be considered a
critical incident, the policy and procedures should be followed.
2.3. Where staff are aware of an event which may either indicate or escalate to a
critical incident, the policy and procedures should be followed.
3.
Definitions
3.1. Critical Incident: is any sudden or progressive development (event) which
requires immediate attention and decisive action to prevent/minimise any
negative impact on the health and welfare of one or more individuals. Critical
incidents may include (but are not limited to) events such as:
Serious accident or injury;
Deprivation of liberty, threats of violence, assault, rape/sexual assault,
aggravated burglary, biological or chemical weapons;
Fire, bomb, explosion, gas/chemical hazards, discharge of firearms;
Threat of widespread infection or contamination;
Civil unrest;
Death/suicide;
Serious damage to essential facilities;
Disruption to operations of ACE Tennis Academy;
Information which has the potential to negatively affect the reputation of
ACE Tennis Academy in the media and/or wider community.
3.2. Designated Officer: any ACE Tennis Academy staff member who is either a
witness to, or first to be informed about an actual or potential critical incident.
The Designated Officer is to assume responsibility for alerting the most senior ACE
Tennis Academy staff member available as soon as possible. The Designated
Officer may need to assume temporary control of a critical incident site and assign
duties to available persons (such as calling emergency services, alerting other
staff, assisting with first aid, crowd control etc).
4.
Policy
4.1 Instruction
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ACE Tennis Academy will provide, at minimum, annual staff training an/or
awareness sessions on critical incident response and management.
4.2 Responsibilities - Critical Incident Team
This team will convene as soon as possible to plan an immediate response,
allocate responsibilities and determine ongoing strategies.
Director: Rehana Jafarey-Hall, Tel: 0417001643
Academic Manager:
Tel: 07 55 946 337
Administrator:
Tel: 0421037753
In the event that emergency services attend the event, they will be given
authority to assume control of the critical incident upon arrival. If a
Designated Officer is in attendance, her or his roles will be to act in the best
interests of any student/staff member/visitor affected by the incident.
4.3 Severity Levels
LEVEL OF RISK:
5.
RESPONSIBILITY:
EXAMPLES:
SEVERE
Director & Academic
Manager
Death, suicide or life-threatening injury
Deprivation of liberty, threats of violence,
assault, rape/sexual assault, aggravated
burglary, use of firearms, biological or
chemical weapons,
Fire, bomb, explosion, gas/chemical
hazards, discharge of firearms
Threat of widespread infection or
contamination
SIGNIFICANT
Director & Academic
Manager
Severe Occupational Safety & Health
(OSH) risk
Serious injury incurred by staff/student
Activity where evacuation is required
Minor requires someone to act in “loco
parentis” in place of parent/guardian
after-hours
MODERATE
Academic Manager;
Administrator & Specialist
personnel (eg: OSH,
Officer; IT Officer; First
Aid Officer)
Occupational Safety & Health (OSH) risk
Suspicious package left unattended
IT System crashes
Student suffers epileptic fit - medical
centre open
MINOR
All Staff
Minor injury
Plumbing blockages
Phone/Electrical failure
Computer breakdown
Procedure
5.1. The Designated Officer to assess the situation and consider any apparent
risks to their own safety.
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5.2 Where the Designated Officer considers a critical incident to be apparent
or likely, he/she must immediately alert the most senior staff member
available.
5.3 Where an incident occurs on-campus, the Designated Officer will contact
emergency services if necessary.
5.4 Provided there is no threat to personal safety in doing so, the Designated
Officer to take steps to minimise further damage or injury. This may
involve organising willing by standers to provide support.
5.5 The Director or most senior staff member available is to assume
responsibility for re-assessing the incident and forming a Critical Incident
Team if deemed necessary
5.6 As soon as practical the Director or most senior staff member available to
prepare a Critical Incident Initial Report outlining details re: the type of
incident, the exact location and details of any person or persons who
might be injured, in distress, or at risk. Where persons affected include
ACE Tennis Academy students, a copy of the Student Personal Information
Form should accompany the report.
5.7 The Director and Critical Incident Team will review the situation, set
priorities, allocate tasks/responsibilities and coordinate an immediate
response including communications (to staff, students, families of those
involved, helpers, and the media).
5.8 The Critical Incident Team to organise ongoing Response/Follow up
(including staff briefing, counseling, review and reporting).
5.9 The Critical Incident Team to organise de-briefing to evaluate response
procedures and make recommendations for handling future critical
incidents.
5.10 Notification of Critical Incident to most Senior Staff Membe5
5.11 Checklist of Tasks & Responsibilities for Consideration:
The Director or most senior staff member available will:
Head the Critical Incident Team;
Liaise with Emergency services;
Liaise with Diplomatic Post’Embassy/Consulate;
Liaise with minister and memorial service arrangements;
Prepare a written record of the event and all follow-up actions for the final
report.
6.
Review
This policy shall be reviewed annually in compliance with education industry
standards including the National Code of Practice for Registration Authorities
Providers of Education to Overseas Students, 2007.
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19. Change to the ACE Tennis Academy’s Ownership or Management
ACE Tennis Academy must advise the Queensland authority in writing of:
any prospective changes to its ownership as soon as practicable prior to the
change taking effect; and
any
prospective or actual change to its high managerial agents (Section 5 of the
ESOS Act defines a high managerial agent of a provider as being an employee,
agent or officer of the provider with duties of such responsibility that his or her
conduct may fairly be assumed to represent the provider in relation to the
business of providing courses) as soon as practicable prior to the change taking
effect or within 10 working days of the change taking effect where the change
cannot be determined until it takes effect.
Premises
Should ACE Tennis Academy plan to relocate to new premises (including the head
office and campus locations), the director of ACE Tennis Academy will notify the
registering authority (Department of Education Training and Art) and the
Commonwealth Register of Institutions and Courses for Overseas Students and all
students enrolled with ACE Tennis academy at least 20 working days before the
relocation taking place.
20. CARE ARRANGEMENTS FOR STUDENTS UNDER 18 YEARS OF AGE
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National Code Standard 5
Where students under the age of 18 are not being cared for in Australia by a parent or suitable
nominated relative, registered providers ensure the arrangements made to protect the personal
safety and social well-being of those students are appropriate
This standard clarifies the requirement that appropriate accommodation, support and
general welfare arrangements be in place for the period that the student will be
under 18 while in Australia. The provider must nominate the dates for which it will be
responsible for these arrangements and for monitoring any changes to them.
Description of the Policy
This policy is written to explain the general guidelines for accommodating, supporting
and monitoring International student’s under 18 years of age studying at ACE Tennis
Academy (ACE Tennis Academy). This policy is designed to ensure that ACE Tennis
Academy and all International students comply with both the Education (Overseas
Student) Regulations, and the Department of Immigration and Citizenship (DIAC)
requirements for accommodation arrangements, providing support and monitoring
students under 18 years of age each semester or until they become 18 years of age.
Introduction
This policy applies to all International students undertaking Certificate I, II, III, IV and
Diploma level studies at ACE Tennis Academy who are under 18 years of age. It does
not apply to students who have been granted permanent residency in Australia or
Australian citizens.
This policy comes into effect once an International student under 18 years of age has
entered Australia on a student visa.
1. Government Regulations
International students’ study in Australia is regulated by Federal and State
Government law, as well as industry codes to which ACE Tennis Academy subscribes.
Under the Education (Overseas Students) Regulations (1998) and Department of
Immigration and Citizenship requirements, International students under 18 years of
age are required to be accommodated in a stable environment for the duration of
their studies with ACE Tennis Academy.
International students under 18 years of age must either:
1) Reside in Australia with a parent, or a person who has custody of them, or a
relative aged at least 21 nominated by either the parent or the person having
custody of them; or
2) Be going into care arrangements approved by ACE Tennis Academy for the
duration of the program in which they enrolled or until they become 18 years
of age.
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3) Provide an orientation program for the members of an approved family if the
family has not previously accommodated an overseas student of Ace Tennis
Academy.
4) Provide a contract for the arrangements about providing accommodation
services.
5) Any Parent or guardian who is in Australia as the nominated sole carer of an
Under 18 student with the Ace Tennis Academy must not leave the country
without the Under 18 Student. If a parent or guardian of a U18 student leaves
Australia and leaves the student behind the student will be reported to DIAC
and this may result in a termination of their student visa. Parents or Guardians
of the U18 Student will need to sign to this agreement on the Living
Arrangements For Under 18 Students’ form.
Note: Only a parent of the student or a person who has custody of the student is
allowed to nominate a carer for the student who is under 18 years of age.
2. Definitions
A person who has custody of the student is a person who has the right to have the
daily care and control of the student and the right and responsibility to make
decisions concerning this.
The only person who may be nominated as a carer by a parent or a person who has
custody of the student is a relative of the student who is at least 21 years old and who
is of good character.
A relative eligible to be nominated as a carer means a brother, sister, step-parent,
step-brother, step-sister, grandparent, aunt, uncle, niece or nephew, stepgrandparent, step-aunt, step-uncle, step-niece or step-nephew.
3. ACE Tennis Academy Approved Care Arrangement
At the time of application, all international students under 18 years of age will be
required to demonstrate to ACE Tennis Academy that, they will be living with:
1) A parent or a person who has custody of them; or
2) A relative aged at least 21 nominated by either the parent or the person having
custody of them; or
3) A home-stay family that has been approved by ACE Tennis Academy.
4.Living with Parent or a Person who has Custody
If International students who are under 18 years of age will be living with a parent or
a person who has custody of them, they must have the parent or person with custody,
complete and return the Living Arrangements for Under 18 Students’ form to ACE
Tennis Academy.
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5. Living with a Relative aged at least 21 years
If International students who are under 18 years of age will be living with a relative
aged at least 21, they must have a parent or person who has custody of them
complete and return the “Living Arrangements for Under 18 Students’ form to ACE
Tennis Academy.
Note: The relative that the student will be living with will be required by DIAC to
provide evidence that they are of good character. Further information on the process
involved is available from any DIAC office or on 131 881.
6. Living with an Approved Home-Stay Family
If international students who are under 18 years of age will not be living with a
parent, a person who has custody or a relative while in Australia, they must be
accommodated with a home-stay family that has been approved by ACE Tennis
Academy.
Where Ace Tennis Academy approves the arrangement for under-18 students, it will
nominate two dates:
(1) when The Ace Tennis Academy has elected to begin taking responsibility; and
(2) when the Ace Tennis Academy will cease to take responsibility for approving the
welfare arrangements for that student.
Under Migration Regulations the provider must nominate a period of at least the Confirmation of Enrolment
(CoE) plus seven days in order to satisfy DIAC provisions for appropriate welfare arrangements.
The Ace Tennis Academy will begin the period of welfare responsibility for the
student from the time the Confirmation of Enrolment (CoE) plus seven days
Where the Ace Tennis Academy has taken on responsibility under the Migration
Regulations for approving the accommodation, support and general welfare
arrangements for a student who has not turned 18, the Ace Tennis Academy will:
a) nominate the dates for which the Ace Tennis Academy accepts responsibility
for approving the student’s accommodation, support and general welfare
arrangements using the specified PRISMS pro forma letter( CAAW-Confirmation
of Appropriate Accommodation and Welfare letter
b) advise DIAC in writing of the approval using the specified PRISMS pro forma
letter;
c) have documented procedures for checking the suitability of the student’s
accommodation, support and general welfare arrangements; and
d) advise DIAC as soon as possible in the event that the under-18 year old student
has changed his or her living arrangements or the registered provider no longer
approves of the arrangements for the student using the specified PRISMS pro
forma letter
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7. Inducting and Monitoring an approved homestay family.
Home stay Arrangements
The Ace Tennis Academy has robust procedures for the selection and
monitoring of Homestay carers and homestay residences, including, but not
limited to:
1. Australian Police vetting of all persons aged 18 years or over resident in the
household, excluding other international students.
2. An assessment of Homestay carer’s suitability.
3. An assessment of the suitability of the residential facilities.
4. An assessment of whether a Homestay carer will provide a safe physical and
emotional environment.
A support infrastructure for Homestay carers will provide them with advice
and information on best practice, so they can build their capability to provide
high quality residential services to international students.
Ace Tennis Academy will meet with students in Homestay accommodation at
regular intervals at least every two months to ensure that the accommodation
remains suitable
Ace tennis Academy will have the following arrangements in place for
inducting and monitoring the accommodation arrangements with a homestay
family.
In order to accommodate the student with an approved homestay family, a
parent or person who has custody of them, must complete and return the
‘Living arrangements for Under 18 Students’ form to ACE Tennis Academy.
Note: All ACE Tennis Academy home-stay families undergo a police clearance to
ensure that the family is of good character. After this has been cleared the Ace
Tennis Academy will implement the following procedures.
An induction will take place within 14 days of the family being approved as a
homestay provider.
An appropriately qualified staff member of at Ace Tennis Academy will carry out the
induction. The induction will provide both the Academy and the homestay family a
chance to:
a) Go over the ‘Living arrangements for Under 18 Students’ form and check that
the family is able to provide the child with a stable environment for the
duration of the registered course conducted by The Ace Tennis Academy
b) Provide an opportunity for an orientation program for the members of any
family that has not previously accommodated an overseas student of Ace
Tennis Academy
c) Once this induction has taken place The Ace Tennis Academy will finalise its
decision as to whether the homestay family is suitable for the overseas student
or not.
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Once approved accommodation has been organized, ACE Tennis Academy will provide
an undertaking to the Department of Immigration and Citizenship (DIAC) that suitable
accommodation and general welfare arrangements have been made for the student
while they are in Australia. These arrangements must be maintained.
Once a student has been placed with an approved homestay family, Ace Tennis
Academy will monitor the placement at least once every 2 months.
Monitoring may include an interview with the student to ensure they are satisfied
with the homestay arrangements
Communication with the homestay family to ensure that the arrangement is meeting
the needs of all parties
All monitoring details will be recorded on paper and stored in the office files.
8. Student Visa Condition 8532
Student visa condition 8532 requires all International students under 18 years of age
to maintain their accommodation, support and general welfare arrangements while
they are in Australia.
All International students under 18 years of age who are either accompanied by a
parent or person with custody, or staying with a relative who is at least 21 years of
age and is of good character, must not change their accommodation, support and
general welfare arrangements without gaining written approval from DIAC.
If an International student under 18 years of age, after arriving in Australia seeks or
required to change their homestay accommodation, support and general welfare
arrangements, they must obtain written approval from ACE Tennis Academy prior to
changing these arrangements. If approval to change these arrangements is granted,
the Welfare
Advisor will provide the student with an approval letter and advise DIAC of the
change.
9. Support and Monitoring Arrangements
Under student visa condition 8532, all International students under 18 years of age
are required to attend an appointment with the Welfare Advisor at least once each
semester, or as requested, so that their welfare and academic progress can be
monitored. These appointments allow students to identify and discuss problems they
may be experiencing with their living arrangements, studies, health or other personal
issues.
ACE Tennis Academy will liaise with parents, person(s) who have custody, nominated
relative or home stay families regarding any issues that may be affecting the wellbeing of International students who are under 18 years of age.
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10. Reporting of Non-compliance with Condition 8532
Student visa condition 8532, imposes an obligation on all international students under
18 years of age to maintain accommodation and support arrangements approved by
DIAC or ACE Tennis Academy for the duration of their studies with ACE Tennis
Academy, or until they are 18 years of age.
International Students under 18 years of age will be in breach of student visa
condition 8532 if they:
1) change their accommodation and support arrangements without seeking prior
approval from either DIAC or ACE Tennis Academy, or
2) do not comply with the guidelines that have been set out by ACE Tennis
Academy.
In either case, the student will be reported to DIAC for failing to comply with the
requirements of student visa condition 8532.
CRICOS Best Practice Guidelines
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Version 1: January 2008, Prepared for ACE © AssentTECS Ace Sports Pty Ltd. CRICOS No: 03005D
Glossary
CRICOS
Commonwealth Register of Institutions and Courses for International
Students
DIAC
Department of Immigration and Citizenship ( Formerly DIMA)
DEST
Department of Education, Science and Technology
DETA
Department of Education, Training & the Arts. The Queensland
Government authority in control of vocational training
eCOE
Electronic Confirmation of Enrolments, generated through PRISMS
ESOS
Education Services for Overseas Students(ACT 2000)
IEO
International Education Office, Division of Student Recruitment and
International Education
International
Student
A person (inside of outside Australia) who holds a student visa.
PRISMS
Provider Registration and International Student Management System
Provider
An organisation (such as ACE Tennis Academy) in Australia providing
or seeking to provide courses to International students
RPL
Recognition of Prior Learning
RTO
Registered Training Organisation who are able to issued Nationally
recognised qualifications
CRICOS Best Practice Guidelines
Page 56 of 56
Version 1: January 2008, Prepared for ACE © AssentTECS Ace Sports Pty Ltd. CRICOS No: 03005D