HOW TO READ YOUR BILL Statement / Tax Invoice Consumer No: 1234567890 Account No: 1234567 Statement No: 8901234 GST No: 87-961-702 Page 1 of 2 CONSUMER NUMBER Your 10-digit Consumer Number helps us to identify your account in our system. READ TYPE ACTUAL ACCOUNT Joe Bloggs 60 Sample Road Sample Suburb Auckland 2014 YOUR DETAILS Account holder name and postal address we have for this account. Invoice Date: 17 December 2013 Your Freedom Plan Your Account Summary Total amount from 09 December 2013 YOUR ACCOUNT SUMMARY $191.62 Payments and Credits this Period Your Account Summary shows the total balance to pay and the due date (Total Amount Due). Thank you, you have been a valued customer since February 2013 -$191.62 Total Balance Remaining From Previous Statement $0.00 Current Invoice Charges (see overleaf for details) $98.95 Total Amount Due by 3rd January 2014 $98.95 Your Status: Standard User ü SmoothPay ü Price Protection Direct Debit Discount Your kWh History Your Customer Service Team 600 Freephone: 0800 785 733 Monday 8am - 8pm kWh post_GBSTMT_20131217B0003.xml.txt 00004 1000041100 00004 900 This graph shows your kWh history, or how much power you have used over a certain period. You will be able to see which months were based on Actual readings and which months’ were Estimates. 300 Overseas: +64 9 282 5046 E-mail: 0 Feb-12 Mar-12 Apr-12 Actual May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Fax: 09 378 4405 Estimate Electricity Faults: 0800 785 733 Return this section with payment Total Amount due by 03/01/14 Pay at your local New Zealand Post retail outlet Amount $98.95 PLEASE NOTE: This is a sample barcode ONLY; it is not to be used to make any payments towards your power account. Please note – if you have chosen to sign up to SmoothPay, this box will be ticked. TOTAL AMOUNT DUE This is the total amount you need to pay by the date provided. YOUR CUSTOMER SERVICE TEAM You can contact us by using these details. ELECTRICITY FAULTS If you have any issues with your power supply please call us on this number. PAYMENT BY CHEQUE [ ] Account No: 1234567 Consumer No: 1234567890 ABCDE_1234567891123456789 If you choose to pay at your local NZ Post this is the barcode they will use to locate your account. This section shows you the benefits you have chosen on your Pulse Energy Plan. [email protected] Jan-12 Payment Advice BARCODE YOUR PLAN DETAILS Online Discount ü Transparent Billing YOUR KWH HISTORY This shows whether your bill is based on an Actual or Estimate read. If you are paying by cheque, use this detachable remittance slip and send it back to us. PO Box 10044, Dominion Road, Auckland 1446 www.pulseenergy.co.nz PAYMENT BY DIRECT DEBIT If you pay by direct debit this slip will say “Direct Debit” and the amount due will be deducted from your bank account automatically. Statement / Tax Invoice Consumer No: 1234567890 Account No: 1234567 Statement No: 8901234 GST No: 87-961-702 SUPPLY ADDRESS The address we supply and the billing period for this invoice. Detailed invoice for: 60 Sample Road, Sample Suburb, AKL Metering Details For the period from 06/12/2013 to 17/12/2013 Pulse Energy Freedom Plan - Low User - Counties Power Energy Item All Day Electricity Rate - Controlled All Day Electricity Rate - Uncontrolled All Day Electricity Rate - Uncontrolled Quantity 295 kWh 69 kWh 34 kWh Rate (cents) 8.940 8.940 8.940 Total Energy Total $26.37 $6.17 $3.04 $35.58 Delivery Your lines network is Counties Power Ltd Item Counties Daily Charge Counties Variable Charge - Uncontrolled Counties Variable Charge - Controlled Counties Variable Charge - Night Counties Variable Charge - Day of Day/Night Counties Variable Charge - Night of Day/Night Billing and Administration Rate Billing and Administration Rate Invoice Delivery Rate Metering Rate Online Bill Discount Direct Debit Discount Electricity Authority Levy Quantity 12 Days 103 kWh 295 kWh 0 kWh 0 kWh 0 kWh 398 kWh 12 Days 398 kWh 398 kWh 0 kWh 0 Days 398 kWh Total Delivery Page 2 of 2 Rate (cents) 15.000 10.820 6.370 4.000 10.820 10.820 2.511 15.000 0.200 1.369 -0.100 -0.066 0.170 Total $1.80 $11.14 $18.79 $0.00 $0.00 $0.00 $9.99 $1.80 $0.80 $5.45 $0.00 $0.00 $0.68 ICP Number: 1234567890ABC12 Meter Number: Previous Reading: Previous Read Type: Current Read: Current Read Type: kWh this period: 0808371/1 42005 Actual read 42300 Actual read 295 Meter Number: Previous Reading: Previous Read Type: Current Read: Current Read Type: kWh this period: 0808372/1 27931 Actual read 28000 Actual read 69 Meter Number: Previous Reading: Previous Read Type: Current Read: Current Read Type: kWh this period: 0808373/1 63066 Actual read 63100 Actual read 34 METERING DETAILS A detailed description of your meter(s). ICP Number. An ICP number is assigned by your Lines Network to help identify each metering point on your property. $50.45 Special Fees and Promotions (Tax Inclusive) Total Special Fees $0.00 GST at 15% Current Invoice Charges (including GST) $12.92 $98.95 PAYMENT OPTIONS How to Pay Your Account 1 Direct Debit 4 Cheque. Attach your cheque to the payment slip and post to Pulse Energy, PO Box 10044, Auckland 1446. 2 Westpac Branch. Westpac bank account number is 03-0252- 0842407-000. Please use your consumer number as a reference with any payments you make. Pulse Energy is set up as a pre-loaded payee within all major bank internet and telebanking systems. 3 Credit Card. To pay by credit card, call our customer service team In the unlikely event that you are not happy with how we have handled your enquiry, you may contact the free independent dispute resolution service provided by the Electricity and Gas Complaints Commission on 0800 22 33 40 or visit www.egcomplaints.co.nz. on 0800 785 733. We offer a variety of payment options to suit your needs. For more information visit our website at www.pulseenergy.co.nz COMPLAINTS If you have a complaint we have not been able to address, you can use these contact details. YOUR BILL An outline of your electricity usage (rates are exclusive of GST) from a certain billing period. This is divided up into three sections so you know what you are paying for: •Energy What Pulse Energy charges you for your electricity. •Delivery This is all charges related to the delivery of your electricity and includes: Network Charges, Metering, Billing and Administration, and the Electricity Authority Levy. •Special Fees & Promotions Any applicable promotional credits or fees on your account will appear in this section. PO Box 10044, Dominion Road, Auckland 1446 Freephone 0800 785 733 Fax +64 9 378 4405 www.pulseenergy.co.nz