1. business and industrial
2. energy
3. electricity

Back of billing statement
YOUR BILL INCLUDES CHARGES FOR ELECTRICITY, DELIVERY SERVICES, GENERAL ADMINISTRATION AND OVERHEAD, METERING, TAXES, CONSERVATION EXPENSES AND OTHER ITEMS.
Ways to Pay Your Bill
Puget Sound Energy offers several payment options:
• Online at PSE.com via My PSE Account
• Automatic withdrawal from your bank account
• Credit/debit cards or check by phone (transaction fee applies)
• By mail to: Puget Sound Energy, Payment Processing BOT-01H,
P.O. Box 91269, Bellevue, WA 98009-9269
• Budget Payment Plan helps even out bills
• In person at an authorized pay station, see PSE.com for
payment locations
Emergency or Power Outage
Dial 1-888-225-5773
To report a natural gas or electric emergency or a power outage,
24 hours a day, call 1-888-225-5773
Para informar sobre la emergencia del fallo de gas o electricicdad
24 horas al dia, llame 1-888-225-5773
1-888-225-5773
Ways to Reach Us
• PSE Customer Service 1-888-225-5773
• TTY hearing/speech impaired 1-800-962-9498
• TRS Telecommunications Relay Service 1-866-831-5161
• PSE Customer Construction Services 1-888-321-7779
Business hours: 7 a.m.–5 p.m. Monday–Friday
• PSE Energy Advisors 1-800-562-1482
Business hours: 8 a.m.–5 p.m. Monday–Friday
Bill Statement Codes
• ESTM — Estimated
• CORR — Corrected/Adjusted
• PRRT — Prorated
• ACTL — Actual
1-888-225-5773
We can translate for other languages. Call 1-888-225-5773.
Customer Service Guarantees
Appointments: You will receive a $50 credit on your PSE bill if we
do not keep a set appointment to install new or reconnect existing
service or inspect natural gas equipment. Exceptions apply during
major storms or significant events beyond our control.
Electric service restoration: If your electric service is out for 120
consecutive hours or longer, you may be eligible to receive a $50
credit on your PSE bill after you report the outage or request the
credit within seven days of the outage. Certain conditions beyond
our control will cause the guarantee to be suspended.
Questions about Your Bill or Service
Late Payment Fee
If you have questions or concerns or a dispute regarding your energy bill or service,
please call us during business hours Monday–Friday, 7:30 a.m. to 6:30 p.m. at
1-888-225-5773 for billing inquiries. Any necessary corrections will be made promptly.
If further follow-up is required, ask a PSE Customer Services supervisor to assist you.
Every effort will be made to resolve disagreements and misunderstandings. If you are
dissatisfied with the resolution, you may contact the Consumer Affairs section of the
Washington Utilities and Transportation Commission at 1-800-562-6150 or complete an
online complaint form at www.wutc.wa.gov. Copies of information on rules, rates, power
supply fuel mix, regulations, customer rights and responsibilities, as well as an annual
report, are available by calling 1-888-225-5773 and at PSE.com.
Your bill is due and payable upon delivery. A
late payment fee of 1 percent per month will
be assessed on balances which remain unpaid
for more than 10 business days after the due
date on the bill. A 30-day delay of the late fee
will be granted to low-income customers who
notify PSE that they have applied to a lowincome organization for financial aid. Customers
participating in the Budget Payment Plan will be
exempt from any late payment fee as long as the
agreed-upon payment terms are kept current.
Electric/Natural Gas Conservation
Program Charge
Basic Charge
Every customer helps pay for the costs of
The basic charge covers a portion of the costs weatherization and conservation programs.
for billing, meter reading and other related fixed Energy Exchange Credit
costs. These fixed costs do not vary with the
This credit applies to residential and qualified
amount of electricity or natural gas used or the small farm electricity customers only. It is a
number of days covered by the bill.
pass-through of the Federal Columbia River
Delivery Charge
Benefits supplied by BPA. These benefits are
This charge is for the construction, operation
from low-cost power generated by federal
and maintenance of natural gas pipes, gate
hydroelectric dams.
stations, pressure regulators and other
kWh
equipment necessary for the delivery of natural A kilowatt hour is a measure of 1,000 watts
gas to you, based on the amount of natural
of electricity consumed in 1 hour. A 100-watt
gas used.
light bulb consumes 1 kWh of electricity over
10 hours.
Btu Factor
British thermal unit is a measure of heat content.
The Btu factor is an adjustment factor based on
the actual heat content of the natural gas.
CCF
CCF stands for hundreds of cubic feet, a measure
of the volume of natural gas used.
Therm
A therm is a unit of heat that equals 100,000 Btu.
A therm is the volume of gas (CCF) that when
multiplied by the Btu factor equals 100,000 Btu.
A natural gas stovetop burner on for 10 hours
would use approximately one therm of natural
gas. One therm of natural gas is equivalent
to 29.3 kWh of electricity.
Explanation of Terms Used
L
1001 05/09
15. Ways to Pay Your Bill
PSE offers several convenient and secure payment options:
payment online at PSE.com, automatic withdrawal (AFT),
credit/debit cards or check by phone (transaction fee applies),
payment by mail, budget payment plan, and in-person
payment at an authorized pay station.
16. Emergency or Outage
Dial 1-888-225-5773 to report a natural gas leak or
power outage.
your Puget Sound Energy bill
18. Customer Service Guarantees
Describes PSE’s customer service guarantees. For more
information on conditions and eligibility, visit
PSE.com/guarantees.
19. Bill Statement Codes
Explains the abbreviations listed on the front detail section of
your bill under the “Code” heading. These codes identify how
PSE has calculated your energy usage. Typically the code
“ACTL” will appear indicating that an actual meter reading
was taken to determine your consumption. Sometimes an
equipment malfunction will require PSE to estimate your
energy usage. In this case the code “ESTM” will be noted on
your bill. There are also codes for situations that indicate the
correction, adjustment or proration of a billing.
20. Questions about Your Bill or Service
Provides an overview of PSE’s contact information regarding
billing, payment, and customer service inquiries. Includes
contact information for the Washington Utilities and
Transportation Commission.
*Sample bill does not represent an average customer bill. The bill is used for illustration
and educational purposes only.
How to read
17. Ways to Reach Us
Customer service phone numbers for Puget Sound Energy.
TTY and TRS services are available. You can also contact
us by mail, e-mail, and using our online forms for specific
inquiries. See PSE.com for more information.
21. Late Payment Fee
A late payment fee of 1 percent per month will be applied to
past-due billings (10 business days after the due date on the
bill). Certain exceptions (detailed here) apply.
22. Explanation of Terms Used
Defines important terms used in your billing statement, such
as “Basic Charge,” “Delivery Charge,” “kWh,” and “Therm.”
Still have questions?
For customer service or to report a natural
gas leak or power outage 24 hours a day, call
1-888-225-5773.
For information about PSE’s rebates and
energy efficiency programs, call a PSE Energy
Advisor at 1-800-562-1482, Monday through
Friday, 8 a.m. to 5 p.m., or visit PSE.com.
Contact the 811 “Call Before You Dig” hotline
two business days before digging.
For PSE’s rules, rates, electricity fuel
mix, regulations, customer rights and
responsibilities, and annual report, call
1-888-225-5773 or visit PSE.com.
PSE.com
4532 11/10
A detailed explanation
of the information that
appears on your bill
Customer
JOHN PUGET
Page 1 of 2
STATEMENT SUMMARY AS OF MAY 28, 2010
Account No.
Balance as of last billing
Thank you for your payment(s)
Balance Forward
123-456-789-1
Account Balance
$225.19
$200.00 CR
$25.19
Current Charges
$205.04
CURRENT TOTAL AS OF MAY 28, 2010
$230.23
Statement Due Date Jun 18, 2010
AMOUNT DUE THIS STATEMENT
$230.23
Previous balances, if any, are past due.
Your electric bill, effective May 1, includes a new line item, Regulatory Asset Tracker, related to
charges associated with a generating plant previously included in the Energy Charge. This
transfer does not affect the total rate you pay for electricity
Electric Detail:
Rate/
Dates
1234 SE 56TH ST BELLEVUE
Meter
Number
Pres
Read
Prev
Read
Pres
Date
Prev
Date
27E
U095421234 91295 90626 05/27 04/28
04/29/10 04/30/10 Basic Charge
04/29/10 04/30/10 Energy Charge
04/29/10 04/30/10 Energy Charge
04/29/10 04/30/10 Electric Conservation Program Charge
04/29/10 04/30/10 Power Cost Adjustment
04/29/10 04/30/10 Energy Exchange Credit
04/29/10 04/30/10 Wind Power Production Credit
04/29/10 04/30/10 Merger Credit
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
KWH
(Usage)
Mult
Basic Charge
Energy Charge
Energy Charge
Electric Conservation Program Charge
Power Cost Adjustment
Energy Exchange Credit
Wind Power Production Credit
Merger Credit
Regulatory Asset Tracker
1
Bill
Demand
KVAR
Hours
669
Code
ACTL
$.50
$3.65
$.51
$.21
$.00
$.34CR
$.08CR
$.02CR
41.38 KWHS @ $.088228 Per KWH
4.76 KWHS @ $.106211 Per KWH
46.14 KWHS @ $.004617 Per KWH
46.14 KWHS @ $.00 Per KWH
46.14 KWHS @ $.007269CR Per KWH
46.14 KWHS @ $.001684CR Per KWH
46.14 KWHS @ $.000374CR Per KWH
Charge Total
$4.43
558.62 KWHS @ $.085544 Per KWH
64.24 KWHS @ $.103527 Per KWH
622.86 KWHS @ $.004617 Per KWH
622.86 KWHS @ $.00 Per KWH
622.86 KWHS @ $.007269CR Per KWH
622.86 KWHS @ $.001684CR Per KWH
622.86 KWHS @ $.000374CR Per KWH
622.86 KWHS @ $.002684 Per KWH
Charge Total
Current Electricity Charges
Amount
$6.75
$47.79
$6.65
$2.88
$.00
$4.53CR
$1.05CR
$.23CR
$1.67
$59.93
$64.36
For information, emergencies, to report an outage or for changes to your account, please call 1-888-225-5773.
When paying in person, please present both portions. When mailing remittance, please mail
Please detach here
•
and return this portion with your payment
Account: 123-456-789-1
Yes, I want to give $
766526201
Bellevue, WA 98009-9269
Total Amount Due
Current Bill Due Date
Jun 18, 2010
to the Warm Home Fund.
**C053
JOHN PUGET
1234 SE 56TH ST BELLEVUE
BELLEVUE WA 98031-2298
to Puget Sound Energy, BOT-01H, P.O. Box 91269,
1234 SE 56TH ST BELLEVUE
$230.23
Please make checks payable to
Puget Sound Energy
Previous balances, if any, are past due.
Puget Sound Energy
BOT-01H
P.O. Box 91269
Bellevue, WA 98009-9269
0001 01 00007665285008 000000020819 000000063318
*Sample bill does not represent an average customer bill. The bill is used for illustration
and educational purposes only.
1. Account Number
A 10-digit number unique to each PSE customer account.
Use this number when requesting account information,
paying your bill, or when contacting customer service,
via telephone or online, for billing questions and
service requests.
2. Billing Date
The date of your billing statement. Your bill will show charges
accumulated up to this date.
3. Account Summary
A snapshot view of your account since your last bill, which
shows your previous balance from your last statement,
payments received, and your current total amount due.
4. Statement Due Date
The date when payment for your current charges is due. Any
previous balances, listed under balance forward, are considered
past due. The original due dates for these balances can be
found on previous PSE bills.
5. Bill Message
Provides monthly rate change information. Explains changes
or additions to your bill.
6. Electric Detail
Provides detailed information about your electric charges,
including your total energy usage in kWh (kilowatt hours), meter
number, current and previous meter reads and read dates. An
explanation of billing statement codes, shown under the “Code”
heading, can be found on the back of your bill.
7. Itemized Electric Charges
Each electric charge or credit is displayed as a separate line
item, to help you see how your current electric charges were
calculated. Each line item specifies the type of charge, a date
range showing when that rate was in effect, and the cost or
credit of each rate.
Basic Charge:
Covers a portion of the costs for billing, meter reading and
other related fixed customer service charges. These fixed
system costs do not vary with the amount of energy used
or the number of days covered by the bill. You pay the basic
charge even if no electricity is used.
Energy Charge:
Covers the price of power PSE purchases or generates for
you. Also covers costs associated with the construction,
operation, and maintenance of electric lines, substations,
transformers, and other equipment necessary for the
delivery of electricity to you, and is based on the amount of
electricity used.
Program Charges, Adjustments, Credits, Trackers:
Cover specific surcharges, credits or tracked rate
adjustments not included in the basic or energy charges.
8. Split Bill
When a rate has been changed or added in the middle of
a billing period, we list your itemized charges in a separate
section, to help you see what’s changed and how it’s affected
your overall electric total.
Customer
JOHN PUGET
Page 2 of 2
Account No.
123-456-789-1
On May 01, 2010, a change to your bill became effective. Your usage charges for the periods before
and after this date were calculated separately and are shown in separate sections, since these
periods were billed differently.
Copies of the rate schedules are available upon request.
A late fee of 1% will apply to overdue charges, if any. Please see the reverse side for details on
late payment charges.
A 3.873% state utility tax is included in electric rates charged.
A 35
V
G 30
ENERGY USAGE COMPARISON
K 25
W
H 20
P 15
E
R 10
D
5
A
Y
0
For Bill Period
Apr-May
No. of days
KWH use
Avg. KWH use per day
Avg. temp. per day
Last Year
29
669
23.1
54F
Change
30
755
25.2
55F
-1
-86
-2.1
-1F
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
2009
Months
Gas Detail:
Rate/
Dates
This Year
Meter
Number
2010
1234 SE 56TH ST BELLEVUE
Pres
Read
Prev
Read
Pres
Date
Prev
Date
CCF
23G
000538011 04963 04843 05/27 04/28 120 @
04/29/10 05/27/10 Basic Charge
04/29/10 05/27/10 Delivery Charge
04/29/10 05/27/10 Cost of Gas
04/29/10 05/27/10 Gas Conservation Program Charge
04/29/10 05/27/10 Merger Credit
BTU
Factor
1.0625
Therms
(Usage)
Price per
Therm
Code
127.5
Amount
ACTL
$10.00
$45.07
$83.51
$2.67
$.57CR
127.5 Therms @ $.35349 Per Therm
127.5 Therms @ $.65501 Per Therm
127.5 Therms @ $.02097 Per Therm
127.5 Therms @ $.0045CR Per Therm
Current Gas Charges
$140.68
A late fee of 1% will apply to overdue charges, if any. Please see the reverse side for details on
late payment charges.
A 3.852% state utility tax is included in gas rates charged.
A 8
V
G
T 6
H
E
R 4
M
ENERGY USAGE COMPARISON
For Bill Period
Apr-May
No. of days
THRM use
Avg. THRM use per day
Avg. temp. per day
P
E 2
R
D
A
Y
0
This Year
Last Year
29
127.5
4.4
54F
Change
30
97.4
3.2
55F
-1
30.1
1.2
-1F
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
2009
Months
2010
*Sample
bill doesemergencies,
not represent
customer
bill.account,
The billplease
is used
for illustration
For information,
to reportan
an average
outage or for
changes to your
call 1-888-225-5773.
and educational purposes only.
9. Payment Stub (Remittance)
Detach and return this stub with your payment.
10. Important Information
Includes information on split bills, rate schedules, late
payment fee charges, and the current state utility tax, which
is included in all charges.
11. Historical Usage Graph
Illustrates your energy usage for a 12-month period to
help you identify usage patterns and track your energy
efficiency efforts.
12. Usage Comparison
A table that compares this year’s energy usage with last
year’s energy usage from the same billing period. Shows the
number of days of service in the billing period, total energy
usage (kWh or therms), average energy usage per day
(kWh or therms), and the average daily temperature.
13. Gas Detail
Provides detailed information about your natural gas
charges, including your total energy usage in therms, meter
number, current and previous meter reads and read dates.
An explanation of billing statement codes, shown under the
“Code” heading, can be found on the back of your bill.
14. Itemized Gas Charges
Each natural gas charge or credit is displayed as a separate
line item, to help you see how your current gas charges
were calculated. Each line item specifies the type of charge,
a date range showing when that rate was in effect, and the
cost or credit of each rate.
Basic Charge:
Covers a portion of the costs for billing, meter reading and
other related fixed customer service charges. These fixed
system costs do not vary with the amount of energy used
or the number of days covered by the bill. You pay the
basic charge even if no electricity is used.
Delivery Charge:
Covers costs associated with the construction, operation,
and maintenance of natural gas pipes, gate stations,
pressure regulators, and other equipment necessary for
the delivery of natural gas to you, and is based on the
amount of natural gas used.
Cost of Gas:
Covers the price of the natural gas supplies PSE
purchases for you.
Program Charges, Adjustments, Credits:
Cover specific surcharges or credits not included in the
basic or energy charges.
Customer
JOHN PUGET
Page 1 of 2
STATEMENT SUMMARY AS OF MAY 28, 2010
Account No.
Balance as of last billing
Thank you for your payment(s)
Balance Forward
123-456-789-1
Account Balance
$225.19
$200.00 CR
$25.19
Current Charges
$205.04
CURRENT TOTAL AS OF MAY 28, 2010
$230.23
Statement Due Date Jun 18, 2010
AMOUNT DUE THIS STATEMENT
$230.23
Previous balances, if any, are past due.
Your electric bill, effective May 1, includes a new line item, Regulatory Asset Tracker, related to
charges associated with a generating plant previously included in the Energy Charge. This
transfer does not affect the total rate you pay for electricity
Electric Detail:
Rate/
Dates
1234 SE 56TH ST BELLEVUE
Meter
Number
Pres
Read
Prev
Read
Pres
Date
Prev
Date
27E
U095421234 91295 90626 05/27 04/28
04/29/10 04/30/10 Basic Charge
04/29/10 04/30/10 Energy Charge
04/29/10 04/30/10 Energy Charge
04/29/10 04/30/10 Electric Conservation Program Charge
04/29/10 04/30/10 Power Cost Adjustment
04/29/10 04/30/10 Energy Exchange Credit
04/29/10 04/30/10 Wind Power Production Credit
04/29/10 04/30/10 Merger Credit
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
05/01/10 05/27/10
KWH
(Usage)
Mult
Basic Charge
Energy Charge
Energy Charge
Electric Conservation Program Charge
Power Cost Adjustment
Energy Exchange Credit
Wind Power Production Credit
Merger Credit
Regulatory Asset Tracker
1
Bill
Demand
KVAR
Hours
669
Code
ACTL
$.50
$3.65
$.51
$.21
$.00
$.34CR
$.08CR
$.02CR
41.38 KWHS @ $.088228 Per KWH
4.76 KWHS @ $.106211 Per KWH
46.14 KWHS @ $.004617 Per KWH
46.14 KWHS @ $.00 Per KWH
46.14 KWHS @ $.007269CR Per KWH
46.14 KWHS @ $.001684CR Per KWH
46.14 KWHS @ $.000374CR Per KWH
Charge Total
$4.43
558.62 KWHS @ $.085544 Per KWH
64.24 KWHS @ $.103527 Per KWH
622.86 KWHS @ $.004617 Per KWH
622.86 KWHS @ $.00 Per KWH
622.86 KWHS @ $.007269CR Per KWH
622.86 KWHS @ $.001684CR Per KWH
622.86 KWHS @ $.000374CR Per KWH
622.86 KWHS @ $.002684 Per KWH
Charge Total
Current Electricity Charges
Amount
$6.75
$47.79
$6.65
$2.88
$.00
$4.53CR
$1.05CR
$.23CR
$1.67
$59.93
$64.36
For information, emergencies, to report an outage or for changes to your account, please call 1-888-225-5773.
When paying in person, please present both portions. When mailing remittance, please mail
Please detach here
•
and return this portion with your payment
Account: 123-456-789-1
Yes, I want to give $
766526201
Bellevue, WA 98009-9269
Total Amount Due
Current Bill Due Date
Jun 18, 2010
to the Warm Home Fund.
**C053
JOHN PUGET
1234 SE 56TH ST BELLEVUE
BELLEVUE WA 98031-2298
to Puget Sound Energy, BOT-01H, P.O. Box 91269,
1234 SE 56TH ST BELLEVUE
$230.23
Please make checks payable to
Puget Sound Energy
Previous balances, if any, are past due.
Puget Sound Energy
BOT-01H
P.O. Box 91269
Bellevue, WA 98009-9269
0001 01 00007665285008 000000020819 000000063318
*Sample bill does not represent an average customer bill. The bill is used for illustration
and educational purposes only.
1. Account Number
A 10-digit number unique to each PSE customer account.
Use this number when requesting account information,
paying your bill, or when contacting customer service,
via telephone or online, for billing questions and
service requests.
2. Billing Date
The date of your billing statement. Your bill will show charges
accumulated up to this date.
3. Account Summary
A snapshot view of your account since your last bill, which
shows your previous balance from your last statement,
payments received, and your current total amount due.
4. Statement Due Date
The date when payment for your current charges is due. Any
previous balances, listed under balance forward, are considered
past due. The original due dates for these balances can be
found on previous PSE bills.
5. Bill Message
Provides monthly rate change information. Explains changes
or additions to your bill.
6. Electric Detail
Provides detailed information about your electric charges,
including your total energy usage in kWh (kilowatt hours), meter
number, current and previous meter reads and read dates. An
explanation of billing statement codes, shown under the “Code”
heading, can be found on the back of your bill.
7. Itemized Electric Charges
Each electric charge or credit is displayed as a separate line
item, to help you see how your current electric charges were
calculated. Each line item specifies the type of charge, a date
range showing when that rate was in effect, and the cost or
credit of each rate.
Basic Charge:
Covers a portion of the costs for billing, meter reading and
other related fixed customer service charges. These fixed
system costs do not vary with the amount of energy used
or the number of days covered by the bill. You pay the basic
charge even if no electricity is used.
Energy Charge:
Covers the price of power PSE purchases or generates for
you. Also covers costs associated with the construction,
operation, and maintenance of electric lines, substations,
transformers, and other equipment necessary for the
delivery of electricity to you, and is based on the amount of
electricity used.
Program Charges, Adjustments, Credits, Trackers:
Cover specific surcharges, credits or tracked rate
adjustments not included in the basic or energy charges.
8. Split Bill
When a rate has been changed or added in the middle of
a billing period, we list your itemized charges in a separate
section, to help you see what’s changed and how it’s affected
your overall electric total.
Customer
JOHN PUGET
Page 2 of 2
Account No.
123-456-789-1
On May 01, 2010, a change to your bill became effective. Your usage charges for the periods before
and after this date were calculated separately and are shown in separate sections, since these
periods were billed differently.
Copies of the rate schedules are available upon request.
A late fee of 1% will apply to overdue charges, if any. Please see the reverse side for details on
late payment charges.
A 3.873% state utility tax is included in electric rates charged.
A 35
V
G 30
ENERGY USAGE COMPARISON
K 25
W
H 20
P 15
E
R 10
D
5
A
Y
0
For Bill Period
Apr-May
No. of days
KWH use
Avg. KWH use per day
Avg. temp. per day
Last Year
29
669
23.1
54F
Change
30
755
25.2
55F
-1
-86
-2.1
-1F
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
2009
Months
Gas Detail:
Rate/
Dates
This Year
Meter
Number
2010
1234 SE 56TH ST BELLEVUE
Pres
Read
Prev
Read
Pres
Date
Prev
Date
CCF
23G
000538011 04963 04843 05/27 04/28 120 @
04/29/10 05/27/10 Basic Charge
04/29/10 05/27/10 Delivery Charge
04/29/10 05/27/10 Cost of Gas
04/29/10 05/27/10 Gas Conservation Program Charge
04/29/10 05/27/10 Merger Credit
BTU
Factor
1.0625
Therms
(Usage)
Price per
Therm
Code
127.5
Amount
ACTL
$10.00
$45.07
$83.51
$2.67
$.57CR
127.5 Therms @ $.35349 Per Therm
127.5 Therms @ $.65501 Per Therm
127.5 Therms @ $.02097 Per Therm
127.5 Therms @ $.0045CR Per Therm
Current Gas Charges
$140.68
A late fee of 1% will apply to overdue charges, if any. Please see the reverse side for details on
late payment charges.
A 3.852% state utility tax is included in gas rates charged.
A 8
V
G
T 6
H
E
R 4
M
ENERGY USAGE COMPARISON
For Bill Period
Apr-May
No. of days
THRM use
Avg. THRM use per day
Avg. temp. per day
P
E 2
R
D
A
Y
0
This Year
Last Year
29
127.5
4.4
54F
Change
30
97.4
3.2
55F
-1
30.1
1.2
-1F
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
2009
Months
2010
*Sample
bill doesemergencies,
not represent
customer
bill.account,
The billplease
is used
for illustration
For information,
to reportan
an average
outage or for
changes to your
call 1-888-225-5773.
and educational purposes only.
9. Payment Stub (Remittance)
Detach and return this stub with your payment.
10. Important Information
Includes information on split bills, rate schedules, late
payment fee charges, and the current state utility tax, which
is included in all charges.
11. Historical Usage Graph
Illustrates your energy usage for a 12-month period to
help you identify usage patterns and track your energy
efficiency efforts.
12. Usage Comparison
A table that compares this year’s energy usage with last
year’s energy usage from the same billing period. Shows the
number of days of service in the billing period, total energy
usage (kWh or therms), average energy usage per day
(kWh or therms), and the average daily temperature.
13. Gas Detail
Provides detailed information about your natural gas
charges, including your total energy usage in therms, meter
number, current and previous meter reads and read dates.
An explanation of billing statement codes, shown under the
“Code” heading, can be found on the back of your bill.
14. Itemized Gas Charges
Each natural gas charge or credit is displayed as a separate
line item, to help you see how your current gas charges
were calculated. Each line item specifies the type of charge,
a date range showing when that rate was in effect, and the
cost or credit of each rate.
Basic Charge:
Covers a portion of the costs for billing, meter reading and
other related fixed customer service charges. These fixed
system costs do not vary with the amount of energy used
or the number of days covered by the bill. You pay the
basic charge even if no electricity is used.
Delivery Charge:
Covers costs associated with the construction, operation,
and maintenance of natural gas pipes, gate stations,
pressure regulators, and other equipment necessary for
the delivery of natural gas to you, and is based on the
amount of natural gas used.
Cost of Gas:
Covers the price of the natural gas supplies PSE
purchases for you.
Program Charges, Adjustments, Credits:
Cover specific surcharges or credits not included in the
basic or energy charges.
Back of billing statement
YOUR BILL INCLUDES CHARGES FOR ELECTRICITY, DELIVERY SERVICES, GENERAL ADMINISTRATION AND OVERHEAD, METERING, TAXES, CONSERVATION EXPENSES AND OTHER ITEMS.
Ways to Pay Your Bill
Puget Sound Energy offers several payment options:
• Online at PSE.com via My PSE Account
• Automatic withdrawal from your bank account
• Credit/debit cards or check by phone (transaction fee applies)
• By mail to: Puget Sound Energy, Payment Processing BOT-01H,
P.O. Box 91269, Bellevue, WA 98009-9269
• Budget Payment Plan helps even out bills
• In person at an authorized pay station, see PSE.com for
payment locations
Emergency or Power Outage
Dial 1-888-225-5773
To report a natural gas or electric emergency or a power outage,
24 hours a day, call 1-888-225-5773
Para informar sobre la emergencia del fallo de gas o electricicdad
24 horas al dia, llame 1-888-225-5773
1-888-225-5773
Ways to Reach Us
• PSE Customer Service 1-888-225-5773
• TTY hearing/speech impaired 1-800-962-9498
• TRS Telecommunications Relay Service 1-866-831-5161
• PSE Customer Construction Services 1-888-321-7779
Business hours: 7 a.m.–5 p.m. Monday–Friday
• PSE Energy Advisors 1-800-562-1482
Business hours: 8 a.m.–5 p.m. Monday–Friday
Bill Statement Codes
• ESTM — Estimated
• CORR — Corrected/Adjusted
• PRRT — Prorated
• ACTL — Actual
1-888-225-5773
We can translate for other languages. Call 1-888-225-5773.
Customer Service Guarantees
Appointments: You will receive a $50 credit on your PSE bill if we
do not keep a set appointment to install new or reconnect existing
service or inspect natural gas equipment. Exceptions apply during
major storms or significant events beyond our control.
Electric service restoration: If your electric service is out for 120
consecutive hours or longer, you may be eligible to receive a $50
credit on your PSE bill after you report the outage or request the
credit within seven days of the outage. Certain conditions beyond
our control will cause the guarantee to be suspended.
Questions about Your Bill or Service
Late Payment Fee
If you have questions or concerns or a dispute regarding your energy bill or service,
please call us during business hours Monday–Friday, 7:30 a.m. to 6:30 p.m. at
1-888-225-5773 for billing inquiries. Any necessary corrections will be made promptly.
If further follow-up is required, ask a PSE Customer Services supervisor to assist you.
Every effort will be made to resolve disagreements and misunderstandings. If you are
dissatisfied with the resolution, you may contact the Consumer Affairs section of the
Washington Utilities and Transportation Commission at 1-800-562-6150 or complete an
online complaint form at www.wutc.wa.gov. Copies of information on rules, rates, power
supply fuel mix, regulations, customer rights and responsibilities, as well as an annual
report, are available by calling 1-888-225-5773 and at PSE.com.
Your bill is due and payable upon delivery. A
late payment fee of 1 percent per month will
be assessed on balances which remain unpaid
for more than 10 business days after the due
date on the bill. A 30-day delay of the late fee
will be granted to low-income customers who
notify PSE that they have applied to a lowincome organization for financial aid. Customers
participating in the Budget Payment Plan will be
exempt from any late payment fee as long as the
agreed-upon payment terms are kept current.
Electric/Natural Gas Conservation
Program Charge
Basic Charge
Every customer helps pay for the costs of
The basic charge covers a portion of the costs weatherization and conservation programs.
for billing, meter reading and other related fixed Energy Exchange Credit
costs. These fixed costs do not vary with the
This credit applies to residential and qualified
amount of electricity or natural gas used or the small farm electricity customers only. It is a
number of days covered by the bill.
pass-through of the Federal Columbia River
Delivery Charge
Benefits supplied by BPA. These benefits are
This charge is for the construction, operation
from low-cost power generated by federal
and maintenance of natural gas pipes, gate
hydroelectric dams.
stations, pressure regulators and other
kWh
equipment necessary for the delivery of natural A kilowatt hour is a measure of 1,000 watts
gas to you, based on the amount of natural
of electricity consumed in 1 hour. A 100-watt
gas used.
light bulb consumes 1 kWh of electricity over
10 hours.
Btu Factor
British thermal unit is a measure of heat content.
The Btu factor is an adjustment factor based on
the actual heat content of the natural gas.
CCF
CCF stands for hundreds of cubic feet, a measure
of the volume of natural gas used.
Therm
A therm is a unit of heat that equals 100,000 Btu.
A therm is the volume of gas (CCF) that when
multiplied by the Btu factor equals 100,000 Btu.
A natural gas stovetop burner on for 10 hours
would use approximately one therm of natural
gas. One therm of natural gas is equivalent
to 29.3 kWh of electricity.
Explanation of Terms Used
L
1001 05/09
15. Ways to Pay Your Bill
PSE offers several convenient and secure payment options:
payment online at PSE.com, automatic withdrawal (AFT),
credit/debit cards or check by phone (transaction fee applies),
payment by mail, budget payment plan, and in-person
payment at an authorized pay station.
16. Emergency or Outage
Dial 1-888-225-5773 to report a natural gas leak or
power outage.
your Puget Sound Energy bill
18. Customer Service Guarantees
Describes PSE’s customer service guarantees. For more
information on conditions and eligibility, visit
PSE.com/guarantees.
19. Bill Statement Codes
Explains the abbreviations listed on the front detail section of
your bill under the “Code” heading. These codes identify how
PSE has calculated your energy usage. Typically the code
“ACTL” will appear indicating that an actual meter reading
was taken to determine your consumption. Sometimes an
equipment malfunction will require PSE to estimate your
energy usage. In this case the code “ESTM” will be noted on
your bill. There are also codes for situations that indicate the
correction, adjustment or proration of a billing.
20. Questions about Your Bill or Service
Provides an overview of PSE’s contact information regarding
billing, payment, and customer service inquiries. Includes
contact information for the Washington Utilities and
Transportation Commission.
*Sample bill does not represent an average customer bill. The bill is used for illustration
and educational purposes only.
How to read
17. Ways to Reach Us
Customer service phone numbers for Puget Sound Energy.
TTY and TRS services are available. You can also contact
us by mail, e-mail, and using our online forms for specific
inquiries. See PSE.com for more information.
21. Late Payment Fee
A late payment fee of 1 percent per month will be applied to
past-due billings (10 business days after the due date on the
bill). Certain exceptions (detailed here) apply.
22. Explanation of Terms Used
Defines important terms used in your billing statement, such
as “Basic Charge,” “Delivery Charge,” “kWh,” and “Therm.”
Still have questions?
For customer service or to report a natural
gas leak or power outage 24 hours a day, call
1-888-225-5773.
For information about PSE’s rebates and
energy efficiency programs, call a PSE Energy
Advisor at 1-800-562-1482, Monday through
Friday, 8 a.m. to 5 p.m., or visit PSE.com.
Contact the 811 “Call Before You Dig” hotline
two business days before digging.
For PSE’s rules, rates, electricity fuel
mix, regulations, customer rights and
responsibilities, and annual report, call
1-888-225-5773 or visit PSE.com.
PSE.com
4532 11/10
A detailed explanation
of the information that
appears on your bill
Back of billing statement
YOUR BILL INCLUDES CHARGES FOR ELECTRICITY, DELIVERY SERVICES, GENERAL ADMINISTRATION AND OVERHEAD, METERING, TAXES, CONSERVATION EXPENSES AND OTHER ITEMS.
Ways to Pay Your Bill
Puget Sound Energy offers several payment options:
• Online at PSE.com via My PSE Account
• Automatic withdrawal from your bank account
• Credit/debit cards or check by phone (transaction fee applies)
• By mail to: Puget Sound Energy, Payment Processing BOT-01H,
P.O. Box 91269, Bellevue, WA 98009-9269
• Budget Payment Plan helps even out bills
• In person at an authorized pay station, see PSE.com for
payment locations
Emergency or Power Outage
Dial 1-888-225-5773
To report a natural gas or electric emergency or a power outage,
24 hours a day, call 1-888-225-5773
Para informar sobre la emergencia del fallo de gas o electricicdad
24 horas al dia, llame 1-888-225-5773
1-888-225-5773
Ways to Reach Us
• PSE Customer Service 1-888-225-5773
• TTY hearing/speech impaired 1-800-962-9498
• TRS Telecommunications Relay Service 1-866-831-5161
• PSE Customer Construction Services 1-888-321-7779
Business hours: 7 a.m.–5 p.m. Monday–Friday
• PSE Energy Advisors 1-800-562-1482
Business hours: 8 a.m.–5 p.m. Monday–Friday
Bill Statement Codes
• ESTM — Estimated
• CORR — Corrected/Adjusted
• PRRT — Prorated
• ACTL — Actual
1-888-225-5773
We can translate for other languages. Call 1-888-225-5773.
Customer Service Guarantees
Appointments: You will receive a $50 credit on your PSE bill if we
do not keep a set appointment to install new or reconnect existing
service or inspect natural gas equipment. Exceptions apply during
major storms or significant events beyond our control.
Electric service restoration: If your electric service is out for 120
consecutive hours or longer, you may be eligible to receive a $50
credit on your PSE bill after you report the outage or request the
credit within seven days of the outage. Certain conditions beyond
our control will cause the guarantee to be suspended.
Questions about Your Bill or Service
Late Payment Fee
If you have questions or concerns or a dispute regarding your energy bill or service,
please call us during business hours Monday–Friday, 7:30 a.m. to 6:30 p.m. at
1-888-225-5773 for billing inquiries. Any necessary corrections will be made promptly.
If further follow-up is required, ask a PSE Customer Services supervisor to assist you.
Every effort will be made to resolve disagreements and misunderstandings. If you are
dissatisfied with the resolution, you may contact the Consumer Affairs section of the
Washington Utilities and Transportation Commission at 1-800-562-6150 or complete an
online complaint form at www.wutc.wa.gov. Copies of information on rules, rates, power
supply fuel mix, regulations, customer rights and responsibilities, as well as an annual
report, are available by calling 1-888-225-5773 and at PSE.com.
Your bill is due and payable upon delivery. A
late payment fee of 1 percent per month will
be assessed on balances which remain unpaid
for more than 10 business days after the due
date on the bill. A 30-day delay of the late fee
will be granted to low-income customers who
notify PSE that they have applied to a lowincome organization for financial aid. Customers
participating in the Budget Payment Plan will be
exempt from any late payment fee as long as the
agreed-upon payment terms are kept current.
Electric/Natural Gas Conservation
Program Charge
Basic Charge
Every customer helps pay for the costs of
The basic charge covers a portion of the costs weatherization and conservation programs.
for billing, meter reading and other related fixed Energy Exchange Credit
costs. These fixed costs do not vary with the
This credit applies to residential and qualified
amount of electricity or natural gas used or the small farm electricity customers only. It is a
number of days covered by the bill.
pass-through of the Federal Columbia River
Delivery Charge
Benefits supplied by BPA. These benefits are
This charge is for the construction, operation
from low-cost power generated by federal
and maintenance of natural gas pipes, gate
hydroelectric dams.
stations, pressure regulators and other
kWh
equipment necessary for the delivery of natural A kilowatt hour is a measure of 1,000 watts
gas to you, based on the amount of natural
of electricity consumed in 1 hour. A 100-watt
gas used.
light bulb consumes 1 kWh of electricity over
10 hours.
Btu Factor
British thermal unit is a measure of heat content.
The Btu factor is an adjustment factor based on
the actual heat content of the natural gas.
CCF
CCF stands for hundreds of cubic feet, a measure
of the volume of natural gas used.
Therm
A therm is a unit of heat that equals 100,000 Btu.
A therm is the volume of gas (CCF) that when
multiplied by the Btu factor equals 100,000 Btu.
A natural gas stovetop burner on for 10 hours
would use approximately one therm of natural
gas. One therm of natural gas is equivalent
to 29.3 kWh of electricity.
Explanation of Terms Used
L
1001 05/09
15. Ways to Pay Your Bill
PSE offers several convenient and secure payment options:
payment online at PSE.com, automatic withdrawal (AFT),
credit/debit cards or check by phone (transaction fee applies),
payment by mail, budget payment plan, and in-person
payment at an authorized pay station.
16. Emergency or Outage
Dial 1-888-225-5773 to report a natural gas leak or
power outage.
your Puget Sound Energy bill
18. Customer Service Guarantees
Describes PSE’s customer service guarantees. For more
information on conditions and eligibility, visit
PSE.com/guarantees.
19. Bill Statement Codes
Explains the abbreviations listed on the front detail section of
your bill under the “Code” heading. These codes identify how
PSE has calculated your energy usage. Typically the code
“ACTL” will appear indicating that an actual meter reading
was taken to determine your consumption. Sometimes an
equipment malfunction will require PSE to estimate your
energy usage. In this case the code “ESTM” will be noted on
your bill. There are also codes for situations that indicate the
correction, adjustment or proration of a billing.
20. Questions about Your Bill or Service
Provides an overview of PSE’s contact information regarding
billing, payment, and customer service inquiries. Includes
contact information for the Washington Utilities and
Transportation Commission.
*Sample bill does not represent an average customer bill. The bill is used for illustration
and educational purposes only.
How to read
17. Ways to Reach Us
Customer service phone numbers for Puget Sound Energy.
TTY and TRS services are available. You can also contact
us by mail, e-mail, and using our online forms for specific
inquiries. See PSE.com for more information.
21. Late Payment Fee
A late payment fee of 1 percent per month will be applied to
past-due billings (10 business days after the due date on the
bill). Certain exceptions (detailed here) apply.
22. Explanation of Terms Used
Defines important terms used in your billing statement, such
as “Basic Charge,” “Delivery Charge,” “kWh,” and “Therm.”
Still have questions?
For customer service or to report a natural
gas leak or power outage 24 hours a day, call
1-888-225-5773.
For information about PSE’s rebates and
energy efficiency programs, call a PSE Energy
Advisor at 1-800-562-1482, Monday through
Friday, 8 a.m. to 5 p.m., or visit PSE.com.
Contact the 811 “Call Before You Dig” hotline
two business days before digging.
For PSE’s rules, rates, electricity fuel
mix, regulations, customer rights and
responsibilities, and annual report, call
1-888-225-5773 or visit PSE.com.
PSE.com
4532 11/10
A detailed explanation
of the information that
appears on your bill