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10195 MetroSaver 6pp_1 18/12/2013 15:07 Page 1
Travel by Metro regularly?
Start saving with MetroSaver
The MetroSaver is the fast and convenient way to get
around Tyne and Wear for less. By choosing to travel
with a one week, four week or annual ticket you could
save yourself hundreds of pounds to spend on what
you really want.
A MetroSaver allows unlimited Metro travel in your
chosen zone(s) any time of the day or evening, any day
of the week. You can use it for commuting to work, a
trip to the shops or a ride into town for a night out.
How to buy a MetroSaver
First you’ll need to apply for your FREE Pop card at
nexus.org.uk/pop or at any Nexus TravelShop. This is
what your MetroSaver will be loaded on to. You’ll need
to provide a photo, either by uploading one online or by
bringing a passport-sized photo along with you.
Your Pop card will take about five working days to
arrive by post. When you receive it you can buy a one
week, four week or annual MetroSaver, which will be
loaded on to your Pop card:
1. At any Metro station ticket machine. Watch the howto guide at nexus.org.uk/metro
The zones
2. At a Nexus TravelShop
The Metro system has been divided into three separate
areas. Simply check out the Metro map on the back of
this leaflet and choose which one suits you best.
Choose from:
You can also buy a one week paper ticket MetroSaver
from a ticket machine without a Pop card.
• One Zone
• Two Zones
• All zones
How to use your Pop card
Terms and Conditions of the
Replacement Scheme
1. The Replacement Scheme is only available to
annual MetroSaver holders. Any loss or theft must
be reported to the police within 48 hours and an
incident number obtained.
2. The claim must be submitted on a claim form,
available from Nexus TravelShops.
3. The original MetroSaver/Pop card must be returned
if subsequently found.
4. Only one replacement annual MetroSaver per year
will be issued under the Replacement Scheme.
5. While waiting for your replacement MetroSaver,
you must purchase a ticket for journeys on Metro.
If you travel without a valid ticket you may be
issued with a £20 Penalty Fare Notice and be liable
for prosecution.
As a smartcard holder you are required to validate
your smartcard at the start and at the end of each
journey.
An all zones MetroSaver is also valid on the Shields
Ferry and local rail services between Newcastle and
Sunderland. A MetroSaver which includes zone A can
also be used on QuayLink buses.
Next, decide whether you want to buy a one week,
four week or annual MetroSaver.
The prices
The price of your MetroSaver depends on the number
of zones.
Validating your smartcard is easy, simply touch in and
out of the system using the station gates or validators.
Watch our how-to guide at nexus.org.uk/metro
What if I lose my Pop
card/annual MetroSaver?
If you lose your Pop card go to nexus.org.uk/pop to
find out how to replace it. Information about replacing
your season ticket (for which a fee may be payable) is
there too.
Price
One zone
Two zones
All zones
One week
£10.10
£14.80
£20.40
Four weeks
£37.10
£52.00
£68.60
Annual
–
–
£482.50
Large print and alternative formats
are available on request.
Tel: 0191 203 3199
Email: [email protected]
10195 MetroSaver 6pp_1 18/12/2013 15:07 Page 4
13. MetroSavers may be purchased up to seven days in
advance of the start date.
Park Lane
Millfield
South Hylton
Sunderland
University
Pallion
River Wear
Sunderland City Centre
Stadium
of Light
St Peter’s
East Boldon Seaburn
Fellgate
South
Shields
Brockley Whins
Chichester
Tyne Dock
Bede
Simonside
Jarrow
Heworth
nexus.org.uk/metro
0191 20 20 747
Gateshead
Gateshead
Stadium
Felling
Byker
Manors
Central Station
St James
Haymarket
Monument
Newcastle City Centre
Jesmond
West Jesmond
Ilford Road
From January 2014
Pelaw
Walkergate
Chillingham
Road
Four Lane Ends
South Gosforth
Hebburn
North Shields
Percy Main
River Tyne
Hadrian Road
Meadow
Well
Howdon
Wallsend
Shiremoor
Palmersville
Benton
Longbenton
Main Bus Interchange
Rail Interchange
Ferry (only A+B+C tickets valid)
Airport
Park and Ride
12. Refunds are available for four week and annual
MetroSavers for unused future travel. Refunds will be
calculated on the basis of the number of full travel
days which are unused from the date the pass is
received by Nexus – at a TravelShop or by the
Customer Service Department. An administration fee
is payable in all cases.
Wansbeck
Road
11. In the event that you are issued with a replacement
MetroSaver, as per the Replacement Scheme overleaf,
in no circumstances will this be refundable.
Kingston
Park
10. Lost and stolen MetroSaver tickets are non-refundable,
except for annual tickets which are covered by the
Replacement Scheme (see overleaf).
Regent Centre
9. Travelling with a MetroSaver ticket, whether or not on
a Pop card, is subject to the Tyne and Wear Passenger
Transport Act 1979; the bye-laws which relate to
Metro and bus premises; the Conditions of Carriage
and Passenger Regulations applying to the Tyne and
Wear Metro and the Pop Card Terms and Conditions
(as applicable).
Fawdon
8. No person shall (i) alter, deface or mutilate a
MetroSaver ticket or (ii) use or attempt to use a
MetroSaver ticket that has been in any respect
materially altered, defaced or mutilated.
Bank Foot
7. A one week MetroSaver ticket is valid for seven days;
a four week MetroSaver ticket is valid for 28 days and
an annual MetroSaver ticket is valid for one calendar
year. A ticket will not be valid for use outside the
period purchased.
Airport
6. MetroSaver tickets can only be used within the
zones purchased.
Northumberland
Park
5. MetroSaver tickets, when loaded onto a Pop card, may
only be used by the person identified on the Pop card.
MetroSaver
Callerton
Parkway
4. MetroSaver tickets, whether paper tickets or on Pop
cards, are not transferable.
West
Monkseaton
2. All Pop cards and MetroSaver tickets remain the
property of Nexus.
3. We reserve the right not to issue a MetroSaver if we
suspect fraudulent activity.
Cullercoats
Monkseaton
1. One week MetroSaver tickets are available as paper
tickets or can be loaded on to a Pop card. Four week
or annual MetroSaver tickets are only available on a
Pop card.
Tynemouth
Whitley Bay
Conditions of use
Eldon Square
Nearest Metro Station: Monument