HOW TO SURVIVE THE WIRELESS MARKET OVERVIEW: Top 5 Qualities of a Successful Wireless Service Provider Choosing the right BSS/OSS Functions and features of H2O, a next-gen billing & back-office solution www.overgroup.com OV ERGROUP © 2 013 ove rgro up. co m H OW TO S U R V IV E T H E W IRE LE S S MAR K E T | 1 HOW TO SURVIVE THE WIRELESS MARKET TOP 5 QUALITIES OF A SUCCESSFUL WIRELESS SERVICE PROVIDER The Ability to Differentiate Do I offer unique packages or service bundles? Companies need to have the freedom to change on the fly and explore new markets. A Quick Go-To-Market Can I move fast enough keep up with industry trends and consumer needs? Companies cannot be restrained by technical limitations. Complex Product and Fulfillment Management How easily can I manage in a centralized location and create custom packages and offerings on the fly? Companies should have the ability to introduce or update products without the fear of long develop times or multiple system-updates. Real-Time Usage Billing and Rating Do I effectively track and manage customer usage to maximize revenue? Companies can’t afford uncontrolled leakage and overages. An In-depth View into Data Am I getting all of the value out of my data? Companies with real-time data and reporting tools maximize revenue and retention by leveraging analytics to navigate current and future trends in their space. OVERGROUP © 2013 ove rgro up. co m H OW TO S U R V IV E T H E W IRE L E S S MAR K E T | 2 HOW TO SURVIVE THE WIRELESS MARKET CHOOSING THE RIGHT BSS/OSS Having a billing partner gives companies the time and focus to grow their business. What should I be looking for? Often companies only focus on one specific portion of the customer life cycle. H2O, however, offers an end-to-end solution, which includes billing, CRM, agent portals, customer self-care portal, ticketing, order/provisioning and reporting. Below are list of initial questions to help you find the right solution Does the BSS / OSS have a hosted solution and if so, how long has it been? H2O: 100% Hosted for over 11 years: Since it’s founding in 2002, H2O has been 100% in the cloud., meaning no hardware and no software to download. Where can information be accessed? When is it updated? How secure is it? H2O: One Centralized Secure Environment: H2O allows your team to work in-sync, in real-time. Companies can choose where the system can be accessed and data is monitored 24/7. Which part of the customer life cycle does the solution manage? H2O: End-to-end billing and CRM: H2O allows companies to track and manage customers’ entire life cycle. Can daily operations be automated? H2O: Automated Processes: Things like billing and collections can happen automatically and allow your team to focus on other less tedious tasks. How often are new features released and what types? H2O: Continuous Innovation: Monthly software updates with no hassle. A majority of the updates (60%) are customer-driven requests. How can a company view data that matters? H2O: Extremely Powerful Reporting: Track high level KPIs like ARPU, Churn and Conversion. Also create custom reports on the fly and share with your team. OVERGROUP © 2 013 overgro up. co m H OW TO S U R V IV E T H E W IRE LE S S MAR K E T | 3 HOW TO SURVIVE THE WIRELESS MARKET chose H2O because of their “ We capability to handle the migration of our existing base and also their flexibility to grow with our new business ventures. Dana Pinter Karasek VP of Administration, Ready Wireless “ FUNCTIONS & FEATURES: Agent Management Invoicing API Lifeline Management Billing Flexibility Overage Management BYOD Payment Processing Carrier Connectivity Pre and Post Paid Account Management Carrier Integration Product Catalog CDR Rating CRM Reporting Custom Reporting Secure login, Multi-login Customer Self-Care Taxation Dedicated Customer Support Ticket and Tasks Discounts Top-Ups Executive Dashboard User and system audit logs Fulfillment User Permission Controls In-depth Customer Visibility Voice, SMS and Data Services Support Inventory Wholesale OVERGROUP © 2013 ove rgro up. co m H OW TO S U R V IV E T H E W IRE L E S S MAR K E T | 4 HOW TO SURVIVE THE WIRELESS MARKET TAKE A LOOK INSIDE See for yourself what the software can do. From there you can make an assessment if H2O can help your business. CONTACT For more information or request a demo at: www.overgroup.com [email protected] 866-470-5502 About H2O - Overgroup Since its founding in 2002, Overgroup has grown to be the go-to solution for telecom and cloud companies. Overgroup currently services over 50 different telecommunications, wireless and cloud service providers across the United States. Overgroup’s, innovative platform, H2O, makes it possible for companies from pre-revenue startups to the large enterprises to grow and succeed. H2O is a SaaS based subscription billing and back-office CRM. This enables companies to innovate and reduce time to market on new offerings without the operational constraints associated with the traditional billing platforms. Additionally, we offer a number of features designed to arm clients with customer and agent facing tools that help them beat competition. Our customers also realize savings by automating traditionally manual processes and reducing the number of systems needed to support their end users. OV ERGROUP © 2 013 ove rgro up. co m H OW TO S U R V IV E T H E W IRE LE S S MAR K E T | 5