DIPLOMA IN MEDIATION Learn how to bridge the gap Mediation is one of the fastest growing professional services in Ireland today. The skills acquired through this effective professional training will not only prepare you to successfully facilitate mediations, they are directly transferrable and can complement other professional services and client interactions. Background Who is it for? Timetable Mediation allows parties in dispute to resolve their disputes in a flexible, speedy and cost effective manner. In the current business environment resolving disputes in this manner has never been more attractive. That, coupled with the fact the draft Mediation Bill, presented to the Houses of the Oireachtas in 2012 requires all solicitors to advise their clients to consider mediation as a means of resolving their disputes, results in the requirements for Mediation as a dispute resolution option is dramatically on the increase. Those who wish to become a qualified mediator. The skills gained are highly transferable and can be applied in many aspects of business outside of formal mediation, including conflict resolution and negotiations. A major emphasis is placed on the development of personal awareness bringing powerful on-going personal and professional benefits. The programme will consist of six weekend modules: Programme structure The programme takes a blended approach to learning and is highly interactive to ensure the transfer of skills occurs and, that the participants are provided with the opportunity to develop and practice their mediation skills in a safe environment. Activities include: • Approximately 30 plus hours in skills practice • Discussion groups • Exercises in small groups and plenary sessions • Real time feedback • Commercially focused role plays • Commercially focused case studies • Videos of mediation in practice • Use of Harvard Law School Programme on negotiation case studies All the role plays and case studies will be based on actual cases. Participants will be provided with interactive e-learning materials on mediation skills which contain a further 20 hours of learning which must be completed during the course. 25th & 26th April Module 2 9th & 10th May Module 3 23rd & 24th May Module 4 6th & 7th June Module 5 21st June Assessment 28th June Tutors Our team of tutors and assessors are all experienced and highly qualified mediators with significant relevant commercial experience. Our lead tutor is Gerry Rooney of Baker Tilly Ryan Glennon, who is also President Elect of the Mediation Institute of Ireland. Assessment & Award There is no exam; instead this programme assesses skills through mediation role-play where candidates must demonstrate their mediation skills and the submission of written course work including a reflective selfassessment log. Members of Chartered Accountants Ireland will be awarded a Diploma in Mediation from Chartered Accountants Ireland under the ‘1966 ICAI Charter Amendment Act’. Other qualified accountants will be awarded a Diploma in Mediation by our training subsidiary Chartered Accountants Ireland Executive Education Ltd. Successful completion of this programme will lead to the award of a Diploma in Mediation and eligibility to apply for membership of Mediators' Institute of Ireland (MII). The MII is an All-Ireland body established to promote the use of quality mediation, education and awareness. See www.themii.ie for more details on MII Chartered Accountants Ireland Module 1 Venue The programme will be hosted in Chartered Accountants House in Dublin or another suitable Dublin venue. Catering will include tea/coffee and sandwiches on Friday afternoon and Saturday. Programme costs Chartered Accountants Ireland members enjoy a 10% discount. Member: €2,250 Non-member: €2,500 Full payments must be received or payment methods agreed by the start of Module 2. Cancellations must be received in writing at least two weeks before the course start date, no refunds are due once the course has commenced. Multiple bookings by a single employer will qualify for a discount of 10% for the second and subsequent booking. Syllabus The programme will contain the following subject matters: Weekend 1 • Introductions and expectations • Ground rules and learning contract • Understanding conflict and conflict mapping (review of e-learning) • Introduction to the mediation process - what mediation is and is not • The role of the mediator • The mediators tool kit – skills the mediator deploys at various stages of the process. • Short video of a commercial conflict and exercise in preparation for mediation. • Mediation – the preparation stage • Pre-mediation activities and addressing resistance to the process • The opening session – storytelling phase and listening skills • Problem identification and options • Solution phase • Making the agreement • Mediation role play to ensure each participant has been exercised in introducing the process and gaining experience in managing resistance and working with the story telling phase/opening session Weekend 3 • Different areas for mediation - family, community, restorative justice, workplace, elder, commercial • Role play and case study – problem solving • Negotiation skills and interest based bargaining – helping the parties to compromise • Role play and case study – negotiating for agreement • Legal framework for the mediation process, understand the law of contract. Confidentiality and legal implications for mediation (including child protection) • Role play and case study – addressing agreement concerns Weekend 2 • Listening skills – developing and practicing listening skills • Role play and case study-working through the opening phase and story telling • Problem identification • Role play and case study - managing the exchange and relationships • Understanding personal prejudices and how they might affect the mediation process • Role play and case study – reframing and developing skills to surface the issue and deal with emotions Weekend 5 • Role play and case study • Written agreements, memos of understanding and closure • The JOHARI window • Role play and case study • Ethics of mediation • Role play and case study Weekend 4 • Review of the different mediation styles and intercultural mediation • Role play and case study – multi party commercial mediation • Mediators role after the session • Role play and case study – making commercial agreements • Transactional analysis and understanding difficult/challenging behaviours • Fishbowl – full day case study and role play • Plenary feedback – understanding the different styles in mediation Weekend 6 • Assessments – videotaped real life case assessments following the MII assessment criteria. CPD hours Apply Now This programme counts as both structured and unstructured CPD. The exact amount of structured hour's allowable under the regulations governing Chartered Accountants, depends on your attendance, home reading of the materials and completing the assignments. Further structured and unstructured hours may be claimed for completion of the assignments but these will vary for each individual. Please note that those operating in regulated areas may need to undertake additional relevant CPD to meet their obligations. In order to apply, please complete the details overleaf. Closing date for application is 18th April 2014. NB: Demand may exceed supply and places will be awarded on a first come first served basis. Chartered Accountants Ireland APPLICATION FORM - Learn the techniques to become an effective mediator This form should be completed and returned to: Linda McGee, Learning & Development , Chartered Accountants Ireland, Chartered Accountants House, 47-49 Pearse Street, Dublin 2. Telephone: + 353 (1) 6377213 Fax: + 353 (1) 5233987 Email: [email protected] Section 1 – Personal Details Please note the details you provide in this section will be then used as your correspondence address throughout the course Name Address for Correspondence Contact Telephone Number Contact Email address Chartered Accountants Ireland membership number Non-members(please state your accounting qualification e.g. ACCA CIMA) Section 2 – Employment Details Company Name Job Title Company Address Company Phone number Company Email If you do not wish for your name and company to be included on the participant list circulated to the class tick here Closing date for receipt of applications is 18th April 2014 Section 3 – Payment Details Is your company paying your qualification fees? Fee: Members fee: €2,250 Credit Card Debit Card No Yes (if yes we will raise the invoice against the company details provided in section 2) Non-Members fee: €2,500 Cheque **Instalments ** The Installment option is only available to members of Chartered Accountants Ireland, it allows the cost of a course to be spread over three payments with the first payment being charged at registration, and the remaining two payments being charged to a debit/credit card on or after the 10th of the next two months unless otherwise agreed. (No interest will apply) By ticking the Instalment box above you are entering into our Instalment payment agreement (agreement details can be found on our website) If paying by card please fill out the below: Card Number Expiry date CCV Signature of Cardholder Cancelation Policy Unless you have entered into an instalment agreement full payment will be required on or before course commencement. Cancellations must be received in writing at least two weeks before the course start date, no refunds are due once the course has commenced. Multiple bookings by a single employer will qualify for a discount of 10% for the second and subsequent bookings. Data Protection Please be advised that your personal information will be processed in accordance with the Data Protection Acts 1988 and 2003. The financial information will only be used for the purposes of processing this booking. Programme Disclaimer All information in this brochure is correct at the time of printing. If unforeseen circumstances occur, Chartered Accountants Ireland reserves the right to change the programme. The course materials and content are prepared for the continuing development of participants and while trusting that it will be useful for this purpose, Chartered Accountants Ireland cannot warrant that the use of this material would be adequate to discharge the legal or professional liability of participants in the conduct of their practice or business operations.