How to Submit a Request Issue 3 December 15, 2013 Version 2

SMS/800 USER GUIDE
Issue 3
December 15, 2013
Version 2
How to Submit a Request
CONFIDENTIAL & PROPRIETARY INFORMATION OF SMS/800, INC.
The information contained in this document is confidential and proprietary to SMS/800, Inc. and is intended for the express use of
SMS/800 Responsible Organizations (Resp Orgs), SMS/800, Inc's vendors, and their designated representatives. Any
unauthorized release of this information is prohibited and punishable by law. SMS/800 ® is a registered trademark of SMS/800, Inc.
Copyright © 2013 SMS/800, Inc. All rights reserved.
P.O. Box 8122 Bridgewat er, NJ 08807-8122 888.SMS.3300  Fax 732.514.6723 www.sms800.com
How to Submit a Request – Version 2
December 15, 2013
How to Submit a Request
For general information about this document, please contact the SMS/800 Help Desk at 888-SMS-3300,
Option 1.
The SMS/800 Help Desk may make this document available to authorized Resp Orgs at the SMS/800
Website (www.sms800.com).
TRADEMARK ACKNOWLEDGEMENTS
Copyright © 2013 SMS/800, Inc. All rights reserved.
SMS/800 ® is a registered trademark of SMS/800, Inc.
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How to Submit a Request – Version 2
December 15, 2013
Special Report
NOTICE OF DISCLAIMER
This Special Report is published to inform the industry of the SMS/800, Inc.’s software vendor’s view of proposed
requirements for How to Submit a Request. SMS/800, Inc.’s software vendor reserves the right to revise this
document for any reason, including but not limited to, conformity with standards promulgated by various agencies,
utilization of advances in the state of the technical arts, or the reflection of changes in the design of any
equipment, techniques, or procedures described or referred to herein.
THE SMS/800, INC.’s SOFTWARE VENDOR MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR
IMPLIED, WITH RESPECT TO THE SUFFICIENCY, ACCURACY, OR UTILITY OF ANY INFORMATION OR
OPINION CONTAINED HEREIN. THE SMS/800, INC.’s SOFTWARE VENDOR EXPRESSLY ADVISES THAT
ANY USE OF OR RELIANCE UPON SAID INFORMATION OR OPINION IS AT THE RISK OF THE USER AND
THAT SMS/800, INC.’s SOFTWARE VENDOR SHALL NOT BE LIABLE FOR ANY DAMAGE OR INJURY
INCURRED BY ANY PERSON ARISING OUT OF THE SUFFICIENCY, ACCURACY, OR UTILITY OF ANY
INFORMATION OR OPINION CONTAINED HEREIN.
This document is not to be construed as a suggestion to any manufacturer to modify or change any of its
products, nor does this document represent any commitment by the SMS/800, Inc.’s software vendor or any entity
to purchase any product, whether or not it provides the described characteristics. Readers are specifically advised
that any entity may have needs or specifications different from the generic descriptions herein. Therefore, anyone
wishing to know any entity’s needs, specifications and actual requirements should communicate directly with that
entity. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license
or right under any patent, whether or not the use of any information herein necessarily employs an invention of
any existing or later issued patent. The SMS/800, Inc.’s software vendor does not recommend products and
nothing contained herein is intended as a recommendation of any product to anyone.
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How to Submit a Request – Version 2
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Table of Contents
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Service Establishment ...................................................................................................... 5
2
Operating Company Numbers (OCN) Administration .................................................... 6
3
RAC/RDC Administration ................................................................................................. 6
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1 Service Establishment
The Service Establishment request is used to establish Company Information, Primary Contact, Logon IDs, and
Billing Contacts for a Responsible Organization (Resp Org) or Service Control Point (SCP).
On the “Company Information” page of this request, please enter in your “Company Name”, “Trouble Referral
Number”, “Street Address”. “City”, “State/Province”, “Zip/Postal Code”, and “Fax Number”. To proceed throughout
this request, please click the “Continue” button.
The Primary Contact portion of this request is used to establish a Primary Contact for your Resp Org. The
Primary Contact will have administrative access to all SMS/800 Requests pertaining to the day to day relationship
of the Resp Org or SCP with SMS/800. The Primary Contact is involved in fee based decisions and in
determining the permission structures of their company’s users. To establish a Primary Contact, please complete
the “Primary Contact” page of this request. Next, enter in the name of the Primary Contact in the “Primary
Contact Name” field. If the Primary Contact’s address is the same as the company address, please check “Same
as Company Address” option above the street address fields. After the address fields have been completed,
please enter in the “Telephone Number”, “Fax Number” and “E-mail Address” in the corresponding fields. Lastly,
please create a four (4) digit security pin. This pin will be used to verify the Primary Contact user ID for
completing password resets in SMS/800 applications.
On the “Logon ID” page, you may request an additional logon ID with Service Establishment for one (1) other
user. After your Resp Org is established with SMS/800 the Primary Contact may add additional IDs for other
users. To request another Logon ID, please enter in the first and last name and four (4) digit security pin. Next, if
the Primary Contact’s address is the same as the company address, please check “Same as Company Address”
option above the street address fields. Lastly, please select “RSA Token” or “Site-to-Site VPN” for your method of
connecting to SMS/800.
The Billing Contact and Alternate Billing Contacts portion of this request is used to establish a Billing Contact
and/or Alternate Billing Contact for your company. SMS/800 will use the provided contact information to send an
SMS/800 Notification to alert the billing contacts that an invoice is available and direct any questions regarding
the financial status of your SMS/800 account. Please note: By designating an Alternate Billing Contact, your
company creates an additional point of contact within your company to manage any billing related activities and
questions.
On the “Billing Contact” page, the Primary Contact may also be the Billing Contact. If the Billing Contact’s
address is the same as the company address, please check “Same as Primary Contact” option above the street
address fields. After the address fields have been completed, please enter in the “Primary Billing Contact Name”,
“Telephone Number”, “Four Digit Security Pin” and “E-mail Address” in the corresponding fields. Once the
primary Billing Contact’s information is completed, please also enter in an alternate Billing Contact.
On the “Alternate Billing” page, if the alternate Billing Contact’s address is the same as the company address,
please check “Same as Company Address” option above the street address fields. After the address fields have
been completed, please enter in the “Alternate Billing Contact Name”, “Telephone”, “Four Digit Security Pin” and
“E-mail” in the corresponding fields. If you would like to add additional notes or documentation, please select the
“Continue” button to access the “Supporting Documents” page or you can select the “Submit” button to complete
the request.
On the “Supporting Documents” page, if you wish add notes or alternate contact information regarding the Service
Establishment request please utilize the space provided. Additional documentation may also be attached to the
request. Once you have completed the request, click the “Submit” button to send the request to SMS/800 for
processing.
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2 Operating Company Numbers (OCN) Administration
The Operating Company Numbers (OCN) Administration request may be used by carrier managers who choose
to use the IntraLATA Carrier Management features of SMS/800 for managing the use of the 0110 Carrier
Identification Code (CIC) in their facilities. The carrier may use this request to notify the SMS/800 Help Desk of
their OCNs for entry into SMS/800.
On the “Company Information” page, please enter the “Carrier Name” and the “Resp Org ID” in the corresponding
fields. If you are a carrier and not a Resp Org, you may leave the Resp Org ID field blank and have the SMS/800
Help Desk manage the IntraLATA Carrier Screens for you. Please enter SMS/800 Help Desk in the “Resp Org
Company Name” and complete the following three (3) fields: the “Contact Name of the LEC”, the “Contact E-mail
Address” and the “Contact Phone Number”. To proceed with this request, please click the “Continue” button.
On the “OCN Codes” page, please enter the OCNs in the spaces provided. By completing and submitting the
Operating Company Numbers (OCN) Administration request, you are requesting that the SMS/800 Help Desk
populate the OCN screen with the OCNs listed on the request and you certify that these OCNs belong to your
company. Please note: The SMS/800 Help Desk will not complete verification of the OCNs provided on the
request. If you would like to add additional notes or documentation, please select the “Continue” button to access
the “Supporting Documents” page or you can select the “Submit” button to complete the request.
On the “Supporting Documents” page, if you wish to add notes or alternate contact information regarding the
“Operating Company Numbers (OCN) Administration request please utilize the space provided. Additional
documentation may also be attached to the request. Once you have completed the request, click the “Submit”
button to send the request to SMS/800 Help Desk for processing.
3 RAC/RDC Administration
The RAC/RDC Administration request may be used to provide a Local Exchange Carrier (LEC) with the ability to
allow or disallow the use of their organization’s generic carrier (OTC-0110) on Toll Free numbers. By submitting
the request, your organization certifies they are the owner, or former owner (if requesting the deletion of a
screen), of the Plain Old Telephone Service (POTS) number(s)/1K block(s) provided.
On the “RAC/RDC Information” page, please select whether you are requesting the creation of new access
permissions, update to existing permissions, or the delete/removal of access permissions in the “What would you
like to do?” area.
“Create new RAC/RDC screen”: Select this option to request the creation of a new screen to allow or
deny the use of 0110 for your POTS numbers by specific Resp Org(s).
“Update Existing RAC/RDC screen”: Select this option to change the existing permissions for the use of
0110 for your POTS numbers by specific Resp Org(s).
“Delete/Remove RAC/RDC screen”: Select this option to remove any screens defined to allow or deny
0110 for your POTS numbers by Resp Org(s).
Next, if you selected “Create new RAC/RDC screen” or “Update Existing RAC/RDC screen” please choose a
screen type:
“RAC Screen”: Select this option to allow the use of carrier 0110.
“RDC Screen”: Select this option to disallow the use of carrier 0110.
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If you selected “Delete/Remove RAC/RDC screen”, please choose which screen to you want to delete:
“RAC Screen”
“RDC Screen”
After selecting the RAC or RDC screen, please enter the Resp Org ID(s) to be allowed to or disallowed from using
carrier 0110 within the routing of their Toll Free numbers. To proceed with this request, please click the
“Continue” button.
On the “Company Information” page, please enter in the following information; Contact Name, Company
Name/LEC, Phone Number, and E-mail Address. Next, you may enter up to five (5), single POTS number(s) or
1K block(s) (for example: 999-999-1***) and OCN Code(s) (for example: 999G) in the fields available. You may
also attach a list of POTS number(s) or 1K block(s) and their OCN codes by selecting the “Attach File” checkbox
and uploading the document from a saved location on your computer.
In the attached file, please provide each number followed by the OCN Code with one (1) combination per line.
The accepted file formats are as follows; Microsoft Excel (.xlsx), Text Tab Delimited (.txt), or a Comma Delimited
Text (.csv). If you would like to add additional notes or documentation, please select the “Continue” button to
access the “Supporting Documents” page, or you can select the “Submit” button to complete the request.
On the “Supporting Documents” page, if you wish to add notes or alternate contact information regarding the
RAC/RDC Administration request please utilize the space provided. Additional documentation may also be
attached to the request. Once you have completed the request, click the “Submit” button to send the request to
SMS/800 for processing.
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