CALLING INSTRUCTIONS VIRGIN MOBILE SIM CARD CHILI Copyright ©2012 InternationalSIM. All rights reserved. The content of this document may not be copied,replaced,distributed,published,displayed, modified,or transferred in any form or by any means except with the prior permission of InternationalSIM. Copyright infringement is a violation of federal law subject to criminal and civil penalties. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu Introduction Congratulations on your purchase! You made a wise decision that will save you time, money, and energy on your next trip. This instructions contains step-by-step instructions, tips, and money saving tricks. Please review the documentation to get the most out of your SIM Card. Lets get started! Requirements for Service In order to use this SIM you need an unlocked phone. How do you know if you have an unlocked phone? Insert the SIM card into your phone. If your phone indicates a provider (eg Verizon Wireless, T-Mobile) then your phone is unlocked. If your phone displays a different message, your phone is locked. In addition, your phone needs to support the correct frequency in order to call and / or use the internet. Worldwide providers use of several GSM networks (850, 900, 1800 and 1900 MHz). The GSM1800 network is widely used in Europe, the GSM850 network often in South America and Asia and the GSM1900 network especially in North America. To use your GSM anywhere in the world you will need a quad-band phone. For "faster" 3G, Internet Providers use the UMTS network (850/900/1700-AWS 1900/2100 Mhz.) To access a list of all 3G frequencies by country please visit: www.en.wikipedia.org / wiki / List_of_UMTS_networks 4G Internet. 4G stands for 4th generation and is the fourth generation of mobile telecommunications standards. It is the successor to the 3G standard. 4G is still limited globally available. For a list of all frequencies by country please visit: www.worldtimezone.com/4g.html Note: "Unlocked" means that your phone supports SIM cards from provider that are allowed. Often a provider locks a cellular phone Unlocking your Phone Unlocking your phone is an easy process, it simply involves dialing a code on your phone’s keypad. Most mobile phone operators will give you the unlock code and step-by-step instructions right over the phone. Call customer service and inform them you’ll be traveling out of the country and you need the „unlock code“. Apple iPhone users can visit http://www.jailbreakme.com to unlock their devices for FREE. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu Contacting Customer Support   Call 103 from a Virgine Mobile line (Free) Call +560229751100. from abroad (chargeable) HOURS: 8 TO 22 PM MONDAY TO FRIDAY - 10-22 HRS HOLIDAYS AND WEEKENDS Getting started: You can get started with Virgin Mobile by following these easy steps: • Register to My account • Insert your Virgin Mobile SIM card into your mobile and switch it on • Make your first call on the Virgin Mobile network (your SIM is pre-charged $2.500 pesos) My account: Create an account to recharge (chili credit cards only), activate packages and get discounts at stores, gym, etc. We advice to use google translate Go to http://www.virginmobile.cl/signup Signup InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu You can add your SIM card(s) to your account and you will recieve your Mobile number directly  Get into your account  Click into Mi Cuenta  When you get here click in the red letters “Tienes un Tablet? Haz click aquí” That means that you need to activate your SIM as a Tablet mode InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu  Enter the SIM Serial Number 89…… and the PUK number which is the number that you need to scratch from the back of the card.  After that you will be set, the SIM gets activated and added to your Virgin account. You will see your mobile number and available credit on the right side. You can activate specific voice or data plans under ANTIPLANS or BOLSAS InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu Where can I buy top up cards?: How to recharge your SIM:  Online at Virginmobile.cl (chili credit cards only)  Online at the next partner (chili credit cards only)  At one of the many recharge points in Chile (see below) InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu Standard Rates: Description Incoming calls Local calls SMS Local SMS International Rate: Free $120 per minute $50 per SMS $145 per SMS Exchange rate: n.a. €0,16 €0,07 €0,20 Rate per minute: $299 $310 $385 $900 $600 $299 Exchange rate: €0,44 €0,46 €0,57 €1,33 €0,88 €0,44 International Rates: Zone Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 1: Argentina, Brasil, Canada, Caribe*, Columbia, Czech Republic, Ecuador, El Salvador, Guatemala, Marruecos, Mexico, Nicaragua, Panama, Peru, Spain, Uruguay, USA, Venezuela. Zone 2: Australia, France, Germany, Italy, Japan, Sweden, UK Zone 3: Bolivia, Paraguay Zone 4: Cuba Zone 5: Rest of the World Zone 6: China * Caribe: Turquesa y Caicos, Bermudas, Antigua, Bahamas, Barbados, Islas Caimán, Dominica, Puerto Rico, Grenada, Nevis, Jamaica, St. Vincent, Monserrat, Santa Lucía, St. Kitts, Trinidad y Tobago, Marianas del Norte, Anguilla, Usa Virgin Is., Guam, Bt. Virgins Is., Usa-Alaska, República Dominicaca, Usa-Hawaii. How to Dial International Calls To place an International call you must dial ,,00“ followed by the country code. The format is: 00 + COUNTRY CODE + AREA CODE + NUMBER Right. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu Voice Packages: Activate voice package for cheaper calls to all destination in Chili. Description 15 minutes 30 minutes 60 minutes 100 miuntes Minutes 15 30 60 100 Validity 30 days 30 days 30 days 30 days Price $1,500 $2,500 $4,500 $6,500 Exchange rate ( €) €2,21 €3,68 €6,63 €9,57 Balance check voice pack: Call *151# (charge: $30). The client needs to top up the sim with the desirable amount and call 103 to contact our Rockcenter. They will activate the desirable package. Every call to the Rockcenter at 103 has no charge for the client. Data Packages: Description Sounds 2GB 1 GB 500 MB 100 MB 30 MB MB 2048 1024 500 100 30 Validity 30 days 30 days 30 days 30 days 30 days Price $12,000 $7.500 $5,000 $2,500 $1,800 Exchange rate ( €) €17,67 €11,04 €7,36 €3,68 €2,65 Balance check Data pack: Call *151# (charge: $30). The client needs to top up the sim with the desirable amount and call 103 to contact our Rockcenter. They will activate the desirable package. Every call to the Rockcenter at 103 has no charge for the client. SMS Packages: Activate SMS package for cheaper SMS to all destination in Chili. Description 15 SMS 50 SMS 100 SMS SMS 15 50 100 Validity 30 days 30 days 30 days Price $500 $1,500 $2,500 Exchange rate ( €) €0,74 €2,21 €3,68 Balance check SMS pack: Call *151# (charge: $30). The client needs to top up the sim with the desirable amount and call 103 to contact our Rockcenter. They will activate the desirable package. Every call to the Rockcenter at 103 has no charge for the client. InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu Combination Packages: Minutes* SMS* MB’s Validity Price 50 100 150 250 400 750 50 50 50 100 100 100 200 500 1000 1000 2000 2000 30 days 30 days 30 days 30 days 30 days 30days $7,000 $10,000 $15,000 $20,000 $30,000 $40,000 Exchange rate (€) €10,31 €14,72 €22,08 €29,45 €44,17 €58,89 *Calls & SMS to all destination in Chili. Balance check SMS pack: Call *151# (charge: $30). The client needs to top up the sim with the desirable amount and call 103 to contact our Rockcenter. They will activate the desirable package. Every call to the Rockcenter at 103 has no charge for the client. Data (APN) Settings: If you wish to connect Internet, you need to configure your device doing the following: Go to your Connection settings menu and add a new access point: Access Point: Username: Password: imovil.virginmobile.cl empty empty The navigation speed Virgin Mobile is 700 Kbps Maximum Speed Average and Navigation is 7 Mbps Tethering (Mobile hotspot): VirginMobile allows tethering through Mobile Hotspots. InternationalSIM offers a range of Mobile Hotspot Devices. Credit & SIM Card Validity Your Credit is 6 months valid, after you use it you need to recharge at least once every 6 months to keep the number. Simple Access numbers:  Balance check: Call 103 or login to your account  Customerservice Number 103 InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu Coverage With Virgin Mobile, you enjoy wide network coverage in the country as we are present in all major towns & cities. Roaming No Roaming allowed **Information contained herein is subject to change without notice and is not warranted to be error-free.** InternationalSIM Tel: +31 314 820 225 • Fax: +31 (0)84 7185569 Email: [email protected] • website: www.internationalsim.eu