1. business and industrial
2. energy
3. electricity

How to Benefit
from Smart Metering
How to Benefit from
Smart Metering
The Utilities Market
is Changing:
•Financial and operational
pressures increase attention for
grid efficiency
•Enabling direct involvement of
consumers in energy usage is key
for effective grid utilization and
energy savings
•Implementing a deregulated
market provides new
requirements and demand for
reliability and information sharing
of metering data
Benefits of a Centralized Metering Data Platform
With the growing presence of Smart Meters and the Smart
Grid, utilities have changed significantly: The increasing
volumes and varieties of energy data and the event streams
that need to be merged, enriched and analyzed are not
typically available in SCADA or legacy MDM capable
systems. Smart Grid implementation presents market
challenges and concerns many different roles. Meter data
collects, DSOs and Retailers all need to be able to create
meaningful business processes over Smart Grid data.
supported, and the platform can be used to host services
for multi-tenant companies as well as large or small utilities
that need a centralized system.
A centralized data management platform is key to enabling
new market requirements and securing the integration of
numerous data sources and business processes.
•Deployment of new markets and commercial products
GENERIS Centralized Meter Data
Management provides utilities the
full benefits of:
•Increased customer awareness and engagement
•Improved efficiency of grid operation
•Compliancy with industry standards
How Enoro Solves Your Needs:
GENERIS Solutions is designed to manage Smart Meter
data in the increasingly complex energy industry. GENERIS
Solutions gathers information from diverse data sources,
analyses data streams in real time, and forwards results
automatically to other business processes in the utility
enterprise. The key design principles of GENERIS Solutions
are scalability, high-quality data, performance, modularity,
usability, and standards-based integration.
Gas, district heating, and district cooling utilities are also
© 2013 Enoro Oy and/or its affiliates. All rights reserved. Enoro | Itälahdenkatu 15 – 17, 00210 Helsinki FINLAND | t: +358 9 2532 0300 | f: +358 9 2532 0360 | www.enoro.com
White Paper
How to Benefit from
Smart Metering
Making the Grid Smarter
GENERIS Centralized Meter Data Management enables the market to function in the new era of Smart Grid. Strength from
the solutions is founded in the capabilities and flexibility by integrating bidirectional energy flow from micro-production
and customer interaction and awareness. Enoro contributes to flexible distribution and enables a more responsive and
stable electrical network.
DISTRIBUTION
CENTRALIZED
ENERGY
GENERATION
GENERIS BI Capabilities:
Reporting, online analytical
processing, analytics, data
mining, complex event
processing, business performance
management, benchmarking,
predictive analytics and
prescriptive analytics.
Enoro - Centralized Meter Data Management
Consumption, Events, Load control & Smart Energy Generation
CONSUMER
Demand Generation
© 2013 Enoro Oy and/or its affiliates. All rights reserved. Enoro | Itälahdenkatu 15 – 17, 00210 Helsinki FINLAND | t: +358 9 2532 0300 | f: +358 9 2532 0360 | www.enoro.com
White Paper
How to Benefit from
Smart Metering
Increase Customer Awareness and Engagement
To take advantage of Smart Metering data and achieve
energy savings, market players need to capitalize
on measurement data and turn new information into
intelligence for real customer interaction. The target is
increasing customer service and happiness while reducing
operational costs.
Outage Communication
In the event of an outage, large numbers of customer
inquiries are triggered, often more than the utility’s call
center can handle. With accurate metering of point-level
event data, utilities can post relevant information online—
regarding service disruptions, expected repairs, etc. Realtime service ensures customer satisfaction and potentially
removes the cost of additional staffing to handle highvolume calls.
Time of Use
GENERIS Solutions is a comprehensive Energy Data
Management Solution for utilities to engage customers.
GENERIS provides the opportunities for the time-of-day
tracking of energy consumption and manages consumer
products with several TOU (Time of Use) segments.
Different prices for different TOU segments will be
attractive to consumers who are aware of their energy
consumption and are willing to adjust their daily lives
according to energy prices. Providing suitable products
and prices for different customer segments can increase
customer margin and customer satisfaction.
Customer Engagement Services out of the box
Enoro Customer Engagement Platform is built on top of
the Smart Grid data and allows utilities to adopt efficient
customer communication processes using a well-defined
set of standardized interfaces. The platform enables
utilities to reduce operating expenses and increase
customer satisfaction with self-service processes and realtime information.
Connecting Customer to the Smart Home
Smart home services typically provide an in-house display
unit or a browser-based energy account for customers
to view their current energy consumption. Currently,
most data displays in the market show consumption on
separate displays (similar to smart phones) that require
additional investment from the consumers. GENERIS can
be a host of products and services and enables Smart
Home devices for real energy interaction.
© 2013 Enoro Oy and/or its affiliates. All rights reserved. Enoro | Itälahdenkatu 15 – 17, 00210 Helsinki FINLAND | t: +358 9 2532 0300 | f: +358 9 2532 0360 | www.enoro.com
White Paper
How to Benefit from
Smart Metering
Improve Grid Efficiency
GENERIS is designed to foster system security through an
intelligent and more effective control of distributed energy
resources and to maximize the capability and operation of
the grid.
proactive actions and detect possible thefts and losses.
Event history from the low voltage network can serve as
an input to grid planning, by detecting grid areas with
problems with voltage level or frequent outages.
Utility companies spend a lot of money on network
maintenance, compensations, customer services and IT
investments. Combining energy measurement and events,
GENERIS is a complete centralized data management
platform. The high performance allows energy companies
to improve their business processes, and turns the vast
volumes of event data into valuable business information.
GENERIS Event Management provides an informative
overview to the network. By configuring standard tools
in GENERIS, utility businesses are able to predict likely
problem areas in the grid.
GENERIS provides a complete set of tools and
applications for advanced data quality control and
management, including dashboards and KPIs for
energy data monitoring and reporting. Information
can automatically be transformed to task management
and intelligent wizards, freeing utilities personnel from
operational tasks.
Smart Meters provide information of voltage levels and
electricity losses. With Enoro’s Event Management,
utilities can maintain a more accurate voltage level, take
Demand Response
Increased focus on energy efficiency campaigns and
demand response programs requires personalized
customer engagement across multiple channels. In the
past, utility companies primarily communicated with
customers through billing or network errors.
Tomorrow, there will be requirements to interact with
customers in real time, in all relevant media channels.
GENERIS forecast and calculation tools control and
predict consumption patterns, which are widely changing
when micro-production and the use of electric vehicles
increases. This is key in targeting real Demand Response
initiatives and procurement operations.
GENERIS—Your Path to Reduced Costs
•BI capabilities for right decision
•VEE
•Outage Management
•Security of Supply
•Grid Planning
© 2013 Enoro Oy and/or its affiliates. All rights reserved. Enoro | Itälahdenkatu 15 – 17, 00210 Helsinki FINLAND | t: +358 9 2532 0300 | f: +358 9 2532 0360 | www.enoro.com
White Paper
How to Benefit from
Smart Metering
Deployment of new markets and commercial products
GENERIS is a commercial platform that solves existing energy specific processes and
enables new business opportunities. To meet new market requirements for information
sharing and market compliance with renewable and micro grids, DSOs will need flexible
and open platforms.
Deploying GENERIS Solutions, the new “Big Data” can be managed in different business
and process to forecast usage, determine tier and fixed pricing for customers, and thus
increase profits and opportunities for the utilities businesses. When analyzed properly, this
data can provide significant information to quickly make effective business decisions.
GENERIS provides out-of-the-box tools for implementing the segmentation and the
design of margin under different load and price forecasts. Based on the segmentation of
customers, utilities can themselves add different parameters into product management,
such as load forecasting and comparing profile costs against price forecasts. Based on
these parameters, utilities will have accurate data to predict customer and product margins.
All these tools are available out of the box, and utilities can implement new services and
innovative tariffs as parts of energy efficiency programs. Services from GENERIS can also
be deployed through Standard Interfaces or hosted portal with web applications.
Compliancy with industry standards
Building multipurpose integration architecture with industry standard interfaces reduces
costs and risks. Localizations and adaptations for changing market rules must be
accomplished with minimum development work, which provides cost-effective regulatory
compliance. These capabilities are achieved in GENERIS with centralization and industry
standards.
The GENERIS Solutions platform conforms to CIM standards as well as the international
standard IEC 61968-9. With the baseline of established standards, this system enables
rapid and robust integration with metering systems and third party solutions. Enoro
GENERIS Solutions has proven capabilities, currently in production in hundreds of
European energy companies.
© 2013 Enoro Oy and/or its affiliates. All rights reserved. Enoro | Itälahdenkatu 15 – 17, 00210 Helsinki FINLAND | t: +358 9 2532 0300 | f: +358 9 2532 0360 | www.enoro.com
White Paper
About Enoro
Enoro helps utility enterprises
become more profitable and develop
sustainable and agile business
models. Enoro end-to-end solutions
turn the challenges of reduced
consumption, deregulation, and
rapidly increasing volumes of data into
opportunities by applying intelligence
to business decisions. Our solutions
specifically focus on leveraging the
value to be found in the explosion
of Smart Meter data and to enable
commercial market processes.
With over 20 years’ experience in
delivering energy data systems that
enhance business value, we have
come to understand the market and
how recent changes will affect the
utilities trade in the future. Our mission
is to ensure that our customers are
ready for these new challenges
and positioned to benefit from the
opportunities to come.
•400 customers use Enoro
software to enhance their
operations
•15 million energy consumers
rely on data from Enoro
•300 employees across Europe
•Cooperation with several
global SI`s
•Positioned by Gartner Inc. in
Magic Quadrant for MDM
© 2013 Enoro Oy and/or its affiliates. All rights reserved. Enoro | Itälahdenkatu 15 – 17, 00210 Helsinki FINLAND | t: +358 9 2532 0300 | f: +358 9 2532 0360 | www.enoro.com
NORWAY
SWEDEN
Dale
Stockholm
Fabrikkveien 1
6963 Dale i Sunnfjord
Tel. +47 57 73 99 70
[email protected]
Mäster Samuelsgatan 60
11121 Stockholm
Tel. +46 730 447 290
Fax +46 8 50516410
Hamar
NETHERLANDS
Folkets Hus
Torggata 91
2317 Hamar
Tel +47 40 00 70 94
[email protected]
Bussum
Olmenlaan 36
1404 DG Bussum
Tel. +31 6 2127 0304
Fax +31 3 5691 4830
Lillehammer
Fakkelgården
Vormstuguvegen 40
2624 Lillehammer
FINLAND
Helsinki
SWITZERLAND
Fehraltorf
Allmendstrasse 8
8320 Fehraltorf
Tel. +41 44 956 60 80
Fax +41 44 956 60 99
Itälahdenkatu 15 – 17
00210 Helsinki
Tel. +358 9 2532 0300
Fax +358 9 2532 0360
Jyväskylä
Matarankatu 2 D
40100 Jyväskylä
Kuopio
Microkatu 1
70210 Kuopio
© 2013 Enoro Oy and/or its affiliates. All rights reserved. Enoro | Itälahdenkatu 15 – 17, 00210 Helsinki FINLAND | t: +358 9 2532 0300 | f: +358 9 2532 0360 | www.enoro.com
White Paper