How To Guide: Learner Accessing Sysco Interactive University (SIU) from a Non Sysco PC or Laptop Table of Contents Introduction ................................................................................................................ 3 Terminology ................................................................................................................ 4 Internet Explorer (IE) Settings Review ........................................................... 4 SIU Access .................................................................................................................. 6 Additional Notes ........................................................................................................ 6 Technical Support Teams ...................................................................................... 7 8/2/2012 Copyright © 2002 - 2013 Sysco Corporation. All rights reserved. 2 Non-Sysco Computer/Non-network Introduction 8/2/2012 This document will provide detailed instructions for users accessing SIU online training from outside the Sysco network and/or via a non-Sysco computer. Copyright © 2002 - 2013 Sysco Corporation. All rights reserved. 3 Non-Sysco Computer/Non-network Terminology The below table defines terms necessary to perform outlined procedures on accessing SIU via a non-Sysco computer or outside of the Sysco network: Term SIU LMS Network ID/User ID Domain Definition Sysco Interactive University Learning Management System The alpha-numeric combination used to logon to work computer (i.e. tdabc123) Refer to the following to determine your domain: If user is… located in the United States (US) located in Canada (CA) Canadian with network ID tied to Sysco Corporate and uncertain of domain Internet Explorer (IE) Settings Review Then … user domain = NA user domain = CA user to confirm with: Local IT or Sysco Help Desk at 281-584-1190 Perform the following steps to review IE settings for the computer being used: Step 1 2 3 Action Open Internet Explorer (IE) Select Tools menu Click Internet Option from drop down. Result: Dialog box appears. Continued on next page 8/2/2012 Copyright © 2002 - 2013 Sysco Corporation. All rights reserved. 4 Non-Sysco Computer/Non-network, Continued Internet Explorer (IE) Settings Review (continued) Step 4 Action Click Advanced tab. 5 Scroll to Security section. 6 Ensure that “Enable Integrated Windows Authentication” is unchecked. (requires restart) Continued on next page 8/2/2012 Copyright © 2002 - 2013 Sysco Corporation. All rights reserved. 5 Non-Sysco Computer/Non-network, Continued SIU Access Follow the steps in the table below to access SIU: Step Action 1 Navigate to http://siu.sysco.com 2 Use the following when accessing: If… Then… using a Sysco PC or laptop user will automatically be logged on to SIU using a non Sysco PC or user will be prompted with a dialog laptop (i.e. home, school, box library computer) If… USA associate Then… Enter NA\network ID in the User Name field. Canada Enter CA\network ID associate in the User Name field. Enter network password in Password Field. Click OK. TIP: Password is the same used to log into Sysco computer. Additional Notes 8/2/2012 Learners do not need a VPN connection to Sysco’s network. If using VPN and experience difficulty, deactivate browser proxy setting and attempt to access again. Copyright © 2002 - 2013 Sysco Corporation. All rights reserved. 6 Technical Support Teams Contacts For additional questions and support please contact the appropriate team below. Team… Item… Contact information… Sysco Interactive • Problem accessing SIU [email protected] University scoring, launching or performance) (SIU) • General inquiries (i.e. • Inquiries with courses (i.e. certifications, e-Tools, development, transcripts) • Problem with Browser settings • Technical requirements/settings Customer Service Group (CSG) SkillSoft • Problem with Network ID/Password • 281-584-1190 • Problem with Browser settings • Toll Free at 866-981-1190 • Technical requirements/settings • [email protected] • Product functionality • Product Support at 1.866.754.5435 • Books24x7 • ExecSummaries • Course content feedback • [email protected] • 24/7 Live Chat http://support.skillsoft.com/livehelp/ • http://onlinesupport.skillsoft.com/ Note: For additional How To guides available in SIU visit: http://siu.sysco.com/SIU_Apps/how_to.asp 8/2/2012 Copyright © 2002 - 2013 Sysco Corporation. All rights reserved. 7
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