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MSF New Customer “How To Guide”
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Table of Contents
Where do I find……
How to set up the Administrators System User Login ID & PW
How to add additional users in DataTrac Web
How to set up additional user privileges on DataTrac Web
How to set up DO Sponsorship
How to sign up for Daily Rate sheets
How to access the Submission forms & required Disclosures
How to Register your loan to generate a loan #
How to Submit a Loan File
How to submit missing items to Loan Setup
How to Order your Appraisal – Axis AMC
How to Order your Appraisal – Solidifi AMC
How to Price, Lock & Extend a Lock
Lock Policies, Lock Desk Hours & Lock Desk contact Information
How to Print Uploaded Documents in DataTrac Web
How to Submit PTD Loan Conditions
How to Order Loan Docs
Where to mail Docs and PTF conditions
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Initial Set - “Newly Approved” Brokers
Step 1 (How to set up the Administrators System User Log-in ID & PW)
The Administrator in the office will be issued a DataTrac Web Log-in ID and PW. An email will be sent from the MSF Broker Setup Department
Go to www.MSFhome.com
Click on Wholesale Lending (located at the top right of the website home page)
Click on DT (DataTrac) Web Log-in https://wtp.msofco.com/DataTracWeb/Login
Enter assigned Log-in ID and PW (you will be prompted to change your PW) You have 24 hrs
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Initial Set - “Newly Approved” Brokers
Step 2 (How to add additional users in DataTrac Web)
Go to www.MSFhome.com
Click on Wholesale Lending (located at the top right of the website home page)
Click on DT (DataTrac) Web Log-in https://wtp.msofco.com/DataTracWeb/Login
Enter assigned Log-in ID and PW (you will be prompted to change your password)
Click on Administration
Click on User
Click on Broker Profiles
This is where you add LO’s who you want to have access to the MSF DataTrac Web system
Click Add User – enter the LO’s required information
Their username will be the LO’s email address
The LO will receive an email indicating they have been set up on the system with a temporary password
The email will contain a link from which the LO can log on
The LO will be required to change the PW upon initial log-in. PW has to be reset in 24 hrs
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Initial Set - “Newly Approved” Brokers
Step 3 (How to set up additional user privileges on DataTrac Web)
Important Notes PLEASE READ
The Administrator has view rights to the entire company pipeline
Individual LO’s set up using the prior instructions will only be able to access their specific pipeline
Loan Processors are “not” set up on the system to view the entire Company pipeline. They would log on with the LO’s individual Log-in ID
and PW.
LO’s set up by the Administrator with the ability to “Allow Lock Requests” privileges must complete one additional step.
Step 1 - The Administrator must set the privileges in Data Trac Web.
Step 2 – Once the LO privileges are set, the Administrator must send an email to [email protected] with the Company ID and Log-in
ID’s (the Log in ID is the email address of the LO) for those individuals that need the ability to price and lock loans.
Step 3 - The MSF Lock desk is responsible for turning these privileges on. This is confirmed by an email notification.
Note - Call your AE for questions and assistance.
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DO Sponsorship
Step 1 (How to set up DO Sponsorship)
Customers with a DO Account –
FNMA DO sponsorship instructions Link https://www.efanniemae.com/lc/technology/do/quicksteps/pdf/doaddlenderqs.pdf
Go to www.eFannieMae.com and follow the DO Sponsorship instructions
Choose Sponsoring Lender - Mortgage Solutions of Colorado - Seller/Servicer ID 26800-000-3
Within 24 hours you will receive an email from the MSF Broker Setup department that your sponsorship request has been approved
Customers without a DO account –
To register for FNMA DO click here https://www.efanniemae.com/is/brokcorresp/do/register.jsp
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Daily Rate Sheet Delivery
Step 1 (How to sign up for Daily Rate sheets)
Sign up for Daily Rate Sheets CLICK here Daily Rate Sheets
Save this Daily Rate Sheet Link CLICK below for Western or Central Regions:
Western Region: http://www.msofco.info/Rates/Western.pdf or http://www.msofco.info/Rates/Western.xls
Central Region: http://www.msofco.info/Rates/Central.pdf or http://www.msofco.info/Rates/Central.xls
Important Notes PLEASE READ
The daily Rate Sheet is an indication of pricing only. To obtain the most accurate and up-to-date pricing it is recommended that you price loans online.
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Loan Submission Process
Step 1 (How to access the Submission forms & required Disclosures)
Go to www.MSFhome.com
Click on Wholesale Lending (located at the top right of the website home page)
Click on Broker Resources to go to the MSF Document Library http://www.msofco.com/wholesale-lending/broker-resources/documentlibrary/
Download the Submission Form and all the required forms and
disclosures.
Important Notes PLEASE READ
Please refer to the submission form checklist for our minimum
submission requirements.
It is highly recommended that you review the GFE Aid,
GFE Guide and GFE FAQ’s located in the MSF Document Library
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Loan Submission Process
Step 2 (How to Register your loan to generate a loan #)
Click on DataTrac Web Log-in https://wtp.msofco.com/DataTracWeb/Login
Click on Pipeline
Click on Active Pipeline
Choose Upload New Loan
Upload Calyx (.brw) or FNMA 3.2 (.fnm) file formats
Important Notes PLEASE READ
Always use the “Upload New Loan” tab to register your loans.
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Loan Submission Process
Step 3 (How to Submit a Loan File)
Initial Loan Document Submission
Email the imaged loan submission documents, along with the MSF Submission Form to: [email protected]
Please make sure to indicate the borrower’s name and loan number in the subject line
MSF Operations will notify/confirm via email that the loan documents have been received
Documents will still be viewable by our broker partners through https://wtp.msofco.com/DataTracWeb/Login
If the minimum submission requirements are not met, MSF will notify the broker and the loan will not be sent to Underwriting for review until the
minimum submission requirements have been met
If the minimum submission requirements have been met, MSF will notify the broker that the loan will be sent to Underwriting and will provide the
current underwriting turn times
Important Notes PLEASE READ
Cut off is 2:00pm to be counted for that days business (complete files only)
Imaged documents must be in PDF format only
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To submit “missing” items to Loan Set-up
Step 1 (How to submit missing items to Loan Setup)
Outstanding or Missing Loan Documents at Submission
Email the imaged loan submission documents to: [email protected]
Please make sure to indicate the borrower’s name and loan number in the subject line
MSF Operations will notify/confirm via email that the loan documents have been received
MSF Operations will upload documents to our imaging system
Documents will still be viewable by our broker partners through https://wtp.msofco.com/DataTracWeb/Login
MSF Operations will notify the broker via email if outstanding conditions remain or will notify the broker that the file will be moved to Underwriting for
review.
Important Notes PLEASE READ
Cut off is 2:00pm to be counted for that days business (complete files only)
DO NOT Piecemeal conditions
Imaged documents must be in PDF format only
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Appraisal Ordering – Axis AMC
Step 1 (How to Order your Appraisal – Axis AMC)
Go to www.MSFhome.com
Click on Wholesale Lending (located at the top right of the website home page)
Click on Broker Resources
Click on Appraisal Ordering
Click on the Axis AMC Link http://axis-amc.com/client/mortgage-solutions.aspxlink. This link is for new and registered customers.
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Appraisal Ordering – Solidifi AMC
Step 1 (Signing up with – Solidifi AMC)
Click on Link https://login.solidifi.com/vxvalue/ OR
Click on Link http://www.solidifi.com/docs/us_broker_registration.pdf
Complete Registration form
Email or Fax completed registration to review new Login Name and Password
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Appraisal Ordering – Solidifi AMC
Step 2 (How to Order your Appraisal – Solidifi AMC)
Go to www.MSFhome.com
Click on Wholesale Lending (located at the top right of the website home page)
Click on Broker Resources
Click on Appraisal Ordering
Click on the Solidifi AMC Link https://login.solidifi.com/vxvalue/faces/Login.jsp. This link is for new and registered customers.
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On-line Pricing and Lock Procedures
Step 1 (How to Price & Lock) & Step 2 (How to Extend a Lock)
Step 1 - How to Price & Lock
Go to www.MSFhome.com
Click on Wholesale Lending (located at the top right of the website home page)
Click on DT(DataTrac) Web Login https://wtp.msofco.com/DataTracWeb/Login
Click on Pipeline
Click on the “How to Lock” Guide http://www.msofco.info/Resources_Wholesale/Guide%20to%20Pricing%20Locking%20Loans.pdf
Option 1- For UnRegistered Loans - Click on “Locks and Pricing – OB” > enter your loan scenario > Refer to the “How to Lock Guide” as needed
Option 2 - For Registered Loans – Click on Unlocked Loans > Click on Loan number > Click on View Pricing > Refer to the “How to Lock Guide” as needed
Step 2 - How to Extend a Lock
Email [email protected] with the number of days needed.
Extensions cannot fall on a weekend or holiday.
Lock extensions must be requested before 4:30pm MST on the day the lock expires.
Important Notes PLEASE READ
Do not let your locks expire.
Pricing & Locking Un-Registered Loans
Pricing and Locking Registered Loans
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On-line Pricing and Lock Procedures
Lock Policies, Lock Desk Hours & Lock Desk contact Information
Lock Policies and Procedures
Lock Policies and Procedures and Extensions http://www.msofco.info/Resources_Wholesale/MS_%20LOCK%20DESK%20POLICIES%20_WH.pdf
How to Lock Guide http://www.msofco.info/Resources_Wholesale/Guide%20to%20Pricing%20Locking%20Loans.pdf
Lock Desk Hours
New Locks: M-F 8:00 am – 5:00 pm (Pacific Standard Time)
Lock Extensions: M-F 8:00 am – 3:30 pm (Pacific Standard Time)
Lock Desk Contact Information
Lock Department email: [email protected]
Lock Department Phone: 719-955-3265
Important Notes PLEASE READ
If you are having trouble locking online the preferred method of communication with
our lock desk is by email.
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How to Print Up-loaded Documents
How to Print Up-loaded Documents in DataTrac Web
How to Print Uploaded Documents in DataTrac Web
Go to www.MSFhome.com
Click on DT (DataTrac) Web Log-in https://wtp.msofco.com/DataTracWeb/Login
Click on Pipeline
Click on the Loan #
Click on the Imaged File Tab
Click on SAVE icon > open or save file as PDF
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Submitting PTD conditions to UW
Step 1 (How to Submit PTD Loan Conditions)
Outstanding Loan Documents and Conditions (PTD & PTF)
Email the imaged loan condition documents to: [email protected]
Please make sure to indicate the borrower’s name and loan number in the subject line
MSF Operations will upload documents to our imaging system.
Documents will still be viewable by our broker partners through https://wtp.msofco.com/DataTracWeb/Login
MSF Operations will notify the broker via email if outstanding conditions remain
Important Notes PLEASE READ
Cut off is 3:00pm to be counted for that days business (complete files only)
DO NOT Piecemeal conditions
Imaged documents must be in PDF format only
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Ordering Docs when your File is CTC
Step 1 (How to Order Loan Docs)
The Doc Request Form will be emailed to you by your MSF Customer Account Manager (CAM) upon receipt of Clear to Close (CTC) from the
underwriter
Completed doc request form must be emailed back to:
[email protected]
MSF Mortgagee Clause & Closing Protection Letter
Click Here http://www.msofco.com/wholesale-lending/broker-resources/mortgagee-clause/
Special Notes PLEASE READ
Doc Turn times are posted on our daily rate sheet. At a minimum, allow 24 hours for your Loan Docs to be completed
We require 24 hours (minimum) for funding conditions to be reviewed. Condition cut-off time is 3:00pm.
Example – if you need to fund by Tuesday your PTF/s (Broker and Escrow) conditions need to be received by 3:00pm Monday.
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Mailing back your DOC Package
Check DOC email for address
5455 N Union Blvd
Colorado Springs, CO 80918
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