1. travel
2. tourist facilities
3. hotel

Dallas/Fort Worth International Airport
“How To Do Business At DFW Airport”
April 27.
27 2010
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Agenda
2:00 - 2:10 Welcome
Brief Overview of DFW and How It Operates
2:10 - 2:20 as a Residual Airport
2:20 - 2:35 Customer Service Experience at DFW
2:35 - 2:55 Terminal Development Program
2:55 - 3:30 Airport Concessions Program at DFW
Doing Business at DFW Airport
Insurance and Bond Obligations at DFW
3:30 - 3:40 Airport
3:40 - 3:50 Procurement Influences on your Business
3:50 - 4:00 BREAK
ACDBE Program,
P
Other
O h Opportunities
O
i i at
4:00 - 4:20 DFW Airport
4:20 - 4:35 NCTRCA Certification
p
g Workshops
p
4:35 - 5:00 Q&A/Overview of Upcoming
Ken Buchanan
Jeff Benvegnu
Kevin Smith
David Nicholas
Zenola Campbell
Norma Essary/Steve Francis
Greg Spoon/Ron Duncan
Don O'Bannon
Sheena Morgan
Michael Baldwin
2
Welcome
Kenneth Buchanan
E
Executive
i Vice
Vi President
P id
Revenue Management
Brief Overview of DFW and How It Operates
as a Residual Airport
Jeff Benvegnu
Vi President,
Vice
P id
Aviation
A i i Real
R l Estate
E
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Airport Overview
Background
 DFW opened in 1974
 Consists of 30 square miles
and over 18,000
,
acres
 7 runways
 Economic impact to the
North Texas region
 Airport Aerial
 $16.6 Billion
 305,000 full-time jobs
5
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Airport Overview
Terminal Operations
5 terminals and 155 boarding
gates
 World rankings
g 
 3rd largest in operations
 8th busiest in passengers
 2009 Statistics
 640K operations
 56M passengers (including 5M
international))
 634K U.S. tons cargo
 Passenger mix is 60%
g, 40% local
connecting,
6
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW is Served By 18 Passenger Carriers and 14 Cargo Carriers
7
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Airport Overview
Existing Use Agreement
 E
Existing
i i agreement expired
i d on December
D
b 31,
31 2009 and
d was
extended through September 30, 2010
 The Use Agreement utilizes a “residual” rate making methodology,
meaning
i that
h the
h Airlines
Ai li
–
 Guarantee the bottom line of the airport
 Are responsible for any deficits, and likewise receive any benefit of
surplus
l revenues generated
t d att the
th airport
i
t on an annuall basis
b i
 Are at risk for all airport costs
 Pay an allocated share of the terminal square footage
 IIn addition,
ddi i
American
A
i
pays 100% off the
h O&M and
d Facility
F ili
Maintenance costs in Terminals A & C
8
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Airport Overview
Typical Airline/Airport Agreements
Factor
Residual
Compensatory
Hybrid
Airlines
Airport
Shared
Revs = Exps
Profit/Loss
Profit/Loss
Control over capital projects
Airlines
Approve
Airport
Negotiated
Discretionary cash for Airport
Amount
Negotiated
Airport has
control
Amount
Negotiated
Financial risk
Financial results
9
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Overview
DFW – Cost Comparison
F ll Loaded
Full
L d d Cost
C
per Enplaned
E l
d Passenger
P
New York (JFK)
$17.44
Newark
48.81
$21.38
Chicago-O'Hare
$12.90
Boston
$12.26
Miami
6.50
3.33
San Francisco
Los Angeles
10.66
$11.90
Detroit
$6.34 0.08
Denver
$5.94
DFW
$7.29
$0
3.10
15.79
$10.59
Minneapolis-St.
Paul
3.25
11.57
4.07
12.65
Atlanta $3.04 2.02
13.43
2.72
$10
Fuel Tax
2.55
16.83
1.82
Cost on Airport
Books
Cost on Airline's
Books*
Delay Cost
4.92
9.13
6.41
Seattle-Tacoma
2.75
14.73
2.23
$9.23
0.87
1.62
12.22
$11.46
2.63
3.82
17.90
$13.20
Houston (Bush)
25.40
19.74
$17.23
18.51
2.00
1.61
11.98
$20
$30
$40
$50
$60
$70
$80
$90
10
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Airport Overview
Since the opening of the CDP in FY 2006, DFW has reduced and contained
airline payments to the airport by growing non-airline revenues.
Total Revenues (Millions)
$700
$600
141
$500
$200
$100
173
173
147
237
248
228
226
77
$400
$300
170
13
217
196
187
128
188
248
210
213
217
215
07A
08A
09OL
10B
Lower
airline
payments
since
FY 2006
$0
04A
05A
Airline Revs
06A
Non-Airline Operating Revs
Non-Operating Revs
11
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Airport Overview
New Use Agreement
 After establishing
g the Airport’s
p
strategic
g priorities,
p
, DFW established
several Use Agreement guiding principles:
DFW Guiding Principles
New rate model that will provide DFW control of
additional funds for capital projects
Equitable allocation of costs between airfield and
terminals
New capital development approval process (MII)
Reduce airline costs
Terminal space management (gate control)
Facility maintenance
12
12
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Airport Overview
Summary
 DFW has many advantages, including:






Airfield and terminal space for significant airline growth
g
areas for commercial development
p
opportunities
pp
Significant
A large hub airline, plus a robust group of spoke airlines
A large and growing cargo business
Low costs
Large percentage of non-airline revenue streams
 The new Use Agreement will better position DFW to grow all of its
businesses in the future
13
Customer Service Experience at DFW
Kevin Smith
AVP Customer
C
Service/Terminal
S i /T
i l
Management
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service
Who We Are
 Consists of the following guest
services:
 Terminal Management
 Terminal Management
Representatives
 Ground
G
d Transportation
T
 Ambassador Program
15
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service
Terminal Management






Liaisons between tenant airlines, concessionaires, contractors, media and
board departments on all subjects
Oversees the physical, operational, and aesthetic conditions of terminal
f ili i and
facilities
d surrounding
di areas as part off the
h board’s
b d’ ongoing
i program to
improve overall guest and tenant relations
Maintains regular communications with airline station management,
concession tenants,
tenants and key departmental personnel to ensure terminal
areas are maintained in compliance with conditions set forth in the Use and
Lease Agreement and other applicable documents
Coordinates last minute and after hour tasks and assignments
g
for all Board
departments
Supervises the Terminal Management Representatives and Ground
Transportation/Curbside sections
Ensures customers are kept as the highest priority by all
16
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service


Terminal Management
g
Representatives
 Manages all Board owned gates
 8000+ aircraft a year
Ground Transportation/Curbside
 Operates Taxi Stands
 Oversees ground transportation
 Patrols upper and lower levels
curbside and one hour parking
 Offers courtesy patrol services
 Flat tires
 Dead batteries
 Lost car
 Fuel
17
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service

Ambassador Program
 Volunteers – 604 as of this
date
 Serves all terminals and the
Rental Car Center
 A 24/7 operation
 As
A a group, they
h speakk 38
different languages
 Approximately serves 1.5
million guests a year
 Art docent program
 Customs & Border Protection
18
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service

Projects to Enhance the
Experience
 This is my airport video
 Samsung Power Poles and
Travel Lounges
 New seating
 Comfort
C f
Z
Zones
 Terminal Development
Program
 Restroom
R t
Renovation
R
ti
 Global Entry
19
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service
Comfort Zones consist of more than just seats. The various elements create an
invitation to an area where passengers can “escape the reality of an airport.”







Seating
Signage/branding
Plants
Paint
Décor
Music
Wood flooring
D11
D24
20
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service
Comfort Zones can continue to excel DFW to the top of the list in customer
satisfaction scores.
Illustration of Terminal E Comfort Zone “Vision”
21
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service – Samsung Sponsorship
22
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service – Restroom Renovation
23
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Customer Service – Global Entry
24
Terminal Development Program
David Nicholas
M
Managing
i Executive
E
i – Terminal
T
i l
Development Program
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Background
Master Plan
Programming
& Schematic
Design
Design
Construction
MASTER PLAN:
2007 – September
PLAN June
J
S t b 2009
 Holistic approach to future development
 In concert with Airlines
 Central Terminal Area (CTA) components


Identified recommended alternative for re-life of Terminals A, B, C and E, including garages and
roadways
$1.5 - $2.0 billion
 Non-Central Terminal Area (Non-CTA) components


Identified future improvements for non-terminal facilities, including airfield, support facilities,
ground transportation, etc.
$0 6 - $1.0
$0.6
$1 0 billion
billi over next 10 years
26
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
DFW Core Obligations
 M
Maintain
i i safe
f and
d operationally
i
ll
reliable facilities
 Meet changing regulatory and
renewall requirements
i
 Long-term sustainable investments
 Reduce cost per square foot to
operate
 Increase revenue
27
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Recommended Alternative for Terminal A, B, C, and E
Building System Replacement
 Systems Renewal




HVAC
El
Elevators
Fire protection
Voice evacuation
 Ensure operationall
reliability
 Gain energy efficiency
 Sustainability
28
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Terminal Development Program
The TDP is an investment in North Texas’ future.
 Improves infrastructure in
order to meet customer
expectations.
 Accommodates anticipated
DFW-area population
growth.
 Reduces DFW’s
environmental footprint.
 Makes DFW more
competitive in the global
marketplace.
29
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Future Customer Service Enhancements
Passengers will enjoy significant improvements in the DFW experience.
Easy-to-locate, more visible
shops and restaurants
Expanded,
d d reconfigured
f
d
security checkpoints
More self check-in options
i ticketing
in
ti k ti areas
Parking garage
improvements
p
30
30
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Recommended Alternative for Terminal A, B, C, and E (cont)
Terminal Landside
 Emphasize main terminal entries
 New vertical core with high
capacity
p
y elevators
 Curbside enhancements could
include:
 New entryy canopy
py
 Cover pedestrian crossing at
main entrances
 Signage
g g
 Garage refurbishment and
replacement
31
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Recommended Alternative for Terminal A, B, C, and E (cont)
Departure Hall
 Reconfigure ticketing areas
 Incorporate new self-service
technologies
 Provide premium check-in
 Increase passenger flows
 Create sense of place
 Increase natural light
32
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Recommended Alternative for Terminal A, B, C, and E (cont)
Security Checkpoint
 Consolidate and expand
checkpoint
 Incorporate
p
TSA future
technology requirements
 Rolling out improved
technology
gy to improve
p
passenger flow
 Systems back-up support
33
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Recommended Alternative for Terminal A, B, C, and E (cont)
Concessions
 Create concessions groups at
key passenger circulation
points
 Enhance revenue generation
 Integrate revenue seating with
gate lounge
g
g seating
g
 Create sense of place
 Increase natural light
34
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Implementation Strategy for Terminal Development
Enabling Projects



We are moving forward in conjunction with the
Airlines to advance the program schedule
Identifying Terminal renovation program standalone p
projects
j
that have no “throw away”
y
elements
Enabling projects could include:
 Eagle bag building demolition
 Airside
Ai id gate improvements
i
(Safe
(S f Gate)
G )
 Bag system connection
 Gate modifications (winglets)
 Bag screen matrix
 Terminal E – garage “B” section
replacement
 Terminal link roadways
 Garage repairs
 Elevator and escalator cores
 ITS backbone and electrical rooms
35
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Implementation Strategy for Terminal Development (cont)
Next Steps
Master Plan
Programming
& Schematic
Design
Design
Construction
PROGRAMMING AND SCHEMATIC DESIGN : September 2009 – June 2010
 Programming and schematic design is being done for Terminals A, B, C and E
 Refine selected elements from Terminal Master Plan to establish scope and budget for
design
 Begin M/WBE outreach program to educate minority community about the program
 The Airport engaged the URS/LGG team for this Programming effort.
36
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Implementation Strategy for Terminal Development (cont)
Elements of Programming and Schematic Design











Existing Conditions Assessment
Prioritization of Program Elements
Development of Master Schedule
Development of Formal Program Cost Estimate
Concessions Master Plan
Identify Funding Sources
Development of Scopes
Environmental Review Process
Sustainability Program
Communications Plan
Community / Contractor Outreach
37
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Implementation Strategy for Terminal Development (cont)
Next Steps
Master Plan
Programming
& Schematic
Design
Design
Construction
DESIGN: March 2010 – February 2011
 Prepare required Construction documents
 9-12 months to complete per Terminal
 TDP Terminal Design Teams


Terminals
T
i l A and
d C:
C Jacobs
J
b
Terminals B and E: AECOM
 Expand M/WBE outreach program
38
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Implementation Strategy for Terminal Development (cont)
Next Steps
Master Plan

Programming
& Schematic
Design
Design
CONSTRUCTION: February 2011 –
December 2017
 Typically, 1/3 of a terminal section will
be closed at a time
 Each Terminal section 9 to 12
months to complete
 Terminal A Substantial Completion:
late 2014
 CMAR Teams
 Terminals A and C: BARC
 Terminals Band E: Manhattan /
Byrne
 Maximize M/WBE outreach program
efforts
Construction
2017
2014
2011
TERMINAL A
TERMINAL B
TERMINAL C
TERMINAL E
POSSIBLE CONSTRUCTION PHASING
39
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Terminal Development Program
DFW remains committed to inclusion in TDP opportunities, following its
successful track record on previous projects.
 When Terminal D was built,
MWBE firms earned 35% of all
the construction work.
work
 In the past year alone, MWBEs
earned $150 million in
concessions sales at DFW.
 DFW will continue its highlysuccessful outreach efforts
throughout every phase of the
TDP in order to ensure access
to opportunities.
40
Airport Concessions Program at DFW
Zenola Campbell
Vi President,
Vice
P id
Concessions
C
i
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Terminal Development Program Overview
The Design Will Align With Passenger Flow
Observation
The nodes will provide multiple
shopping and dining options with some
soft seating
g and passenger
p
g information
Soft seating/media
g
opportunities
42
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Passenger Segmentation by Terminal
Future Terminal Sizing Will Be Balanced to Meet Passenger Demand
Total Program Size
Terminal
Term A
Term B
T
Term
C
Term E
Totals
09 Epax
7,043,000
3,815,000
7,706,000
06 000
2,935,000
21,499,000
Existing
SF
46,564
36,309
43 614
43,614
42,732
169,219
2009 SF/1K
Epax
6.6
9.5
5.7
14.6
7.9
2020 Epax
10,500,000
3,900,000
8 800 000
8,800,000
4,500,000
27,700,000
Programmed
SF
85,866
32,452
66 6
66,756
36,843
221,917
2020 SF/1K
Epax
8.2
8.3
7.6
6
8.2
8.0
43
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Core Passenger Segments - Locals
DFW Has Identified the Following Core Passenger Segments for Local
Originating Customers
Other s egments
28%
Dr eam W eavers
21%
Secondgeneration
Success
3%
New Suburbia
Families
17%
Pr ime Middle
Amer ica
4%
Amer ica's
W ealthiest
Ur ban
5%
Commuter
Families
5%
Source: Buxton CustomerID Profiles, September 2009.
Small-town
Success
7%
Young
Cos mopolitans
10%
44
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Core Passenger Segments - Locals
These Top Three Segments Comprise 48% of the Local Originating Passengers
YOUNG COSMOPOLITANS
DREAM WEAVERS
Well-off families with school age
children, living an affluent, suburban
version of the American dream.
”When they go shopping, they
look for quality merchandise - no
price - at stores like
matter the p
Ann Taylor, Banana Republic, and
Bloomingdale’s.”
Source: Buxton CustomerID Profiles, September 2009.
NEW SUBURBIA FAMILIES
Young, affluent working couples with
pre-school children concentrated in
fast-growing, metro fringe communities.
”This is one of the top-ranked
types for owning toys, books and
games. Theyy maintain that
video g
price and functionality trump style
when they purchase electronics
and clothing at retailers like
Target, Best Buy and Wal-Mart.”
Residents are young, single, college
educated and earning upper-middle-class
incomes as white-collar professionals,
managers and executives living in luxury
apartments and condos in fast growing cities.
”As consumers, they patronize
high-end stores like
Bloomingdale’s,
g
J. Crew and
Victoria’s Secret. They’re also big
purchasers of all kinds of tech
gear, including iPods, BlackBerry
devices and Xbox consoles.”
45
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Core Passenger Segments – Connecting
DFW Has Identified the Following Core Passenger Segments for Customers
Making a Connection
Oth er segments
31%
Dre am Weavers
9%
Ne w Suburbia
Families
8%
Urban Commuter
Families
7%
Affluent Urban
Professionals
2%
Prime Middle
America
7%
Latino Nuevo
2%
Professional
Urbanites
2%
S tatus-conscious
Con sumers
Minority Metro
2%
Communities
3%
Source: Buxton CustomerID Profiles, September 2009.
Ame rica's
W e althiest
3%
S table Careers
6%
You ng
Cosmopolitans
5%
S te adfast
Con servative
7%
S mall-town
S u ccess
6%
46
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Core Passenger Segments – Connecting
In Addition to the Top Three for Originating, the Connecting Audience Has
Three Additional Top Segments
URBAN COMMUTER FAMILIES
PRIME MIDDLE AMERICA
Upscale, college educated Baby Boomer
families and couples living in comfortable,
single detached homes in city
g
on the metropolitan
p
fringe.
g
neighborhoods
A mix of young, upper-middle-class
couples and families living in both small
towns and mid-sized cities working in well
paying
p
y g white-collar and blue-collar jjobs.
”They describe themselves as brandloyal
y shoppers
pp
who prefer
p
to buyy
functional clothes over expensive
designer labels, shopping at stores
like Sears and J.C. Penney.”
”Many are do-it-yourselfers who load
up
p their SUVs and pickup
p
p trucks with
home improvement supplies from
stores such as Lowe’s, Home Depot
and True Value Hardware.”
Source: Buxton CustomerID Profiles, September 2009.
STEADFAST CONSERVATIVES
Home to high-school educated
mature singles and couples living
in middle-class urban blue-collar
neighborhoods.
g
”As consumers, they’re likely to
be brand loyal when they shop at
favorite stores like JJ.C.
C Penney for
clothes, Dick’s Sporting Goods for
outdoor gear and Jo-Ann for
needlecrafts.”
47
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Terminal A
Passenger Demographics Vary Somewhat by Terminal





Heavy connecting traffic (62%)
Large business population (63%)
Mostly males (64%)
Age 25 to 54 (68%)
Household income:


> $75K (50%)
> $100K (30%)
* DFW Survey, September 2009. Total sample of 219 (+/- 6.5%)
48
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Terminal E
Passenger Demographics Vary Somewhat by Terminal






Heavy originating & destining traffic (86%)
Heavy originating & destining traffic (86%)
More leisure population (55%)
More males (54%)
Age 25 to 54 (64%)
Household income:


> $75K (60%)
> $100K (38%)
* DFW Survey, September 2009. Total sample of 177 (+/- 7.2%)
49
Passenger Comments
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Passengers Comments
Whatt kinds
Wh
ki d off shops,
h
restaurants
t
t
or services would you like to see
at DFW Airport?
We enjoy the restaurants,
especially
p
y here in Dallas the
Mexican restaurants, and we like
to browse the Duty Free and any
spa.
Is there anything you
you’d
d like to
see here that currently you
haven’t seen?
One thing I haven’t seen is a
luggage shop.
What do you look for in a
restaurant when you visit DFW?
Very quick, efficient, professional
service.
51
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Passengers Comments
Whatt kinds
Wh
ki d off shops
h
would
ld you
like to see at DFW Airport?
I shop all the T-Shirt shops, and a
foot massage place would be
g
great.
What things do you look for in a
restaurant?
I like when you can walk in and
find low
low-calorie,
calorie green
vegetables, fresh food – things
that have not been in a box
forever.
52
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Passengers Comments
Whatt do
Wh
d you look
l k for
f in
i a
restaurant that you’re planning to
visit here at the Airport?
Good food, quick food, because
yyou never know when you
y have
to be at your next gate.
53
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Passengers Comments
Whatt kinds
Wh
ki d off shops,
h
restaurants
t
t
or services would you like to see
at DFW Airport?
When I go the Airport, I usually
like to see some food choices,
and I like to have multiple food
choices. I don’t often give myself
a lot of time, so I want something
that’s fast and easy, and I like to
find things that are healthy.
healthy
54
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Meeting Passenger Brand Expectations
Focus on a Variety of Local, Regional and National Brands
 DFW Airport is seeking

Local and regional branded concepts




Meets travelers’ expectations for a local experience
Supports community based businesses
Provides local economic development
National branded concepts



Reflects broad appeal to national passengers
Provides inroads for national franchising
Provides wider landscape from which to choose
55
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Process for Concessions Request for Proposals
Planning Principles - Commercial Planning Still in Progress
C
Current
t Progress
P
1 2 3 4 5 6 7
Situational
Si
i
l
Diagnostics
Terminal
T
i l
User
Analysis
Optimal
O
i l
Commercial
Demand
Analysis
LLayout
F ibili
Feasibility
Planning
Analysis
And
Concept
Al
Alternatives
i
Solicitation
S
li i i
D i and
Design
d
and
Construction
Selection
Including
O
Outreach
h
56
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Concessions Terminal Development Program Update
First RFP – Terminal A - Terminal A Will Be Bid in Its Entirety
Milestones
Advertise (Outreach)
Target Date
April 2010
Release of RFP
August 2010
Proposals Due
October 2010
Evaluation
Nov – Dec 2010
Sign Lease
January 2011
Board
February 2011
Design Start
March 2011
Construction
August 2011
O
Open
J
January
2012
57
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
TDP Concessions Web Page
dfwairport.com/tdp/concessions
58
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Space Availability Request Program
www.DfwAirport.com
59
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Space Availability Request Program
www.DfwAirport.com
60
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Space Availability Request Program
www.DfwAirport.com
61
Doing Business at DFW Airport
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Doing Business at DFW Airport
Benefits
 DFW is the third-busiest airport in the world
 Passengers are a captive audience
 Operators
O
t
can reach
h premium
i
customers
t
ffrom throughout
th
h t
the United States
 Sales per square foot are 2 ½ times greater than in a street
l
location
ti
63
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Doing Business at DFW Airport
Costs and Risks of Operating in an Airport - Same Expectations as Street-side
Locations, But With Additional Requirements

Traditional Operating Costs





Build-out costs
Rent
Employee costs
Insurance
Items Unique to an Airport








Build-out costs 20% - 40% higher
TSA Security requirements
Product distribution
O&M costs
p
Off-hours operations
Banking
Airline gate utilization
Annual surety bonds/deposits
64
Insurance and Bond Obligations at DFW
Airport
Norma Essary
Vi President,
Vice
P id
Risk
Ri k Management
M
Steve Francis
Safety Manager
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Surety and Insurance Requirements
Overview





Functional Responsibilities
Insurance Requirements
Ins Cert com
Ins_Cert.com
Surety Forms & Amounts
Final Considerations
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
RM Staffing and Alignment
Departmental Responsibilities
ENTERPRISE RISK MANAGEMENT
INTEGRATED DISABILITY PROGRAM
 Implement business process supporting risk
assessment, response and measurement
 Manage ERM Risk Council responsibilities
and activities
 Refine priority risk map and key risk drivers
 Create measurements and appropriate
dashboards and reporting mechanisms
 Manage self funded Workers’ Compensation
program
 Manage self funded STD/SPD program
 Manage self funded/administered FMLA
program
 Return to Work programs involving modified
duty and reasonable accommodation
CLAIMS MANAGEMENT
 All Risk Property
TERMINAL DEVELOPMENT PROGRAM









General Liability
Crime & Fiduciary
Public Official Liability
PFIC D&O
Excess WC
UST / Bonds / Fidelity / Others
Claims Investigations
Litigation Management
PCIP Run-off claims/litigation
 Manage consultant RFP process
 Create business model for controlled
insurance program and associated
administrative processes
 CCIP/OCIP/Hybrid
 Safety Training
 Medical and Testing Requirements
 Payroll and Certificate Tracking
 Badging
d
Program
 Surguard (Contractor Surety)
67
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
RM Staffing and Alignment
Departmental Responsibilities (cont.)
SAFETY & LOSS PREVENTION
 Inspection Program




Ergonomic Evaluation
General Safety Training
Fleet S
Safetyy
Drug and DOT Testing Programs
CONTRACT & CERTIFICATE MANAGEMENT






Create contract language
Manage online & web support program
Review/approve contracts liability requirements
Review all paper certificates
Launch airport wide use
Audit compliance
REGULATORY/COMPLIANCE PROGRAMS
 HIPAA / Privacy & Security / Committee




Pandemic Response / Steering Committee
Bloodborne Pathogen
DOT
O Testing
g
ADA Compliance
LIVEWELL PROGRAM
 Implement Strategic LW goals
 Manage On
On-site
site Wellness Facility
 Create programming that support Incentive
Award policy
 Manage LW Advisory Council
 Coordinate EAP services
 Provide preventative health opportunities
SPECIAL PROJECTS





Stop Loss
Emergency Management Preparedness
Texas Department of Licensing Regulation
Payroll for Internal Communications
Implement Well Zone
68
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Surety & Insurance Requirements
Insurance Requirements
Coverage
Limits
Workers’ Compensation
Statutory Coverage
Employer’s Liability Insurance
$500K/500K/500K
Commercial General Liability
Limit any one Occurrence
$1M
Liquor Legal Liability
$3M
Policy Aggregate (per location and project)
$1M
Products
oducts & Completed
Co p eted Operations
Ope at o s Aggregate
gg egate
$1M
$
Business Auto Liability – Combined Single
$500K
Excess /Umbrella Liability
During Construction
$2M
F ll i Construction
Following
C
i
$1M
Al (Risk Property Insurance)
Replacement costs of tenant improvements, equipment, supplies, materials & inventory
69
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Risk Management
Certification of Insurance
Purpose
 To limit Board risk through risk
transfers
 Online certificate tracking tool
Programs
 Develop contractual insurance
requirements
 Review contractual agreements
 Maintain
M i t i coverage through
th
h online certificate management
program
 Develop appropriate
releases/waivers for events
events,
programs and group
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Risk Management
Ins_Cert.com Certificate Tracking
 Certificate Tracking
 Prior to the execution of the contract, you shall have your insurance
agent(s), broker(s), or insurer(s) enter your policy information into
www.ins-cert.com ,
 This links your policy data to the Board.
 You shall cause your insurance data to be kept current on
ins-cert.com for the period of time you are liable for your lease, build
out, or work.
k And
d not less
l
than
h the
h period
d off our contract.
 You further agree to cause your insurance agent(s), broker(s) or
insurer(s) to properly register, use and pay the fees for using
www ins cert com (your agent will be charged $3 to enter your policy
www.ins-cert.com,
data, and 25¢ each time that insurance data is viewed. This is less than
the cost of issuing certificates, so there should be no effect on your cost
of insurance or service and this pricing is subject to change).
 Paper, faxed or e-mailed certificates not acceptable
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Surety & Insurance Requirements
Surety Requirements
FORMS:


Cash Deposit
Surety Bond
• Issued by surety company licensed in Texas
• DFW Airport Board as obligee
• Irrevocable
bl Letter off Credit
C d
AMOUNT:



Equivalent to three months’ rent as specified in lease agreement
25% of the Minimum Annual Rent
Specific leases may require additional surety for unique exposure
72
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Surety & Insurance Requirements
Final Considerations
 Insurance Company must be licensed in Texas
 A.M. Best Rating of A-, VII
 Insurance policies must be on “occurrence” basis
 Insurance policies must name the Airport as “Additional Insured”
 Insurance carrier must provide “Additional Insured” endorsement
 Waiver of Subrogation required for Workers’ Compensation
 Subcontractor insurance is the responsibility of the tenant
 Indemnification and Hold Harmless agreement (part of lease)
73
Procurement Influences on Your Business
Gregory C. Spoon, CPSM, Vice President
Ron Duncan
Duncan, CPPB,
CPPB Contracts Manager
Procurement and Materials Management
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
What We Do:
 The Procurement and Materials Management Department engages the
private sector to provide quality goods and services to support
concessionaire operations.
 Our department applies the best procurement process, using requests for
bids, requests for proposals or reverse auctions to achieve the best value in
compliance both statutory requirements and Board policies.
policies
 Our success in providing best procurement and contracting practices was
recently recognized by the National Purchasing Institute by awarding us the
2009 Achievement of Excellence in Procurement Award.
 The rent and charges
g paid
p
byy concessionaires support
pp
manyy outsourced
services provided by the Airport Board.
75
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Some services that support Concessions are more obvious than others;
these Services include:
Direct Services:










Food Establishment Surveillance Services
y
y Shopper
pp Services
Concessions Mystery
Concessions Concepts Comparison Services
Utilities (Electric and Natural Gas)
Trash and Waste Disposal
p
Compactor Monitoring and Maintenance Services
Pest Management Services
Hood/Vent Cleaning
g Services
Grease Interceptor Maintenance Services
Food Court Maintenance Services
76
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Support Services (Continued)
Indirect Services:






Security Guard Services
p Services
Ramp
Terminal Mechanical/Electrical/Plumbing/Structural Maintenance Services
Terminal Custodial, Landscaping and Window Cleaning Services
Elevator,, Escalator and Conveyance
y
Systems
y
Maintenance Services
Cleaning, Trash Liner and Filter Supplies
 Our department
p
will continue to work with the Concessions Department
p
to
solicit beneficial, cost-effective support services to concessionaires using
best procurement practices to enhance the bottom line for you.
77
ACDBE Program Overview
for Concessions
Suzanne Cruz-Sewell
A i
Assistant
Vice
Vi President
P id
Business Diversity & Development
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Outline










ACDBE Program
P
Overview of ACDBE Program
Application to DFW
Certification Standards
Personal Net Worth
Personal Net Worth Business Ownership and Controls
Goal
Good Faith Efforts
J i t Venture
Joint
V t
Guidance
G id
Local Preferences
79
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
ACDBE Program
Program – The ACDBE program governs the participation of airport
concessionaire disadvantaged business enterprises (ACDBEs) in the
concessions activities of airports receiving
g Federal financial assistance
from the airport improvement program (AIP) of the Federal Aviation
Administration (FAA).
Airport Concession Disadvantaged Business Enterprise (ACDBE) – A
concession that is a for-profit small business concern that is a least 51
percent owned by one or more individuals who are both socially and
economically disadvantaged or, in the case of a corporation, in which
51 percent of the stock is owned by one or more such individuals;
and whose management and daily business operations are controlled
b one or more off the
by
h socially
i ll and
d economically
i ll disadvantaged
di d
d
individuals who own it.
80
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Overview of ACDBE Program
March 22, 2005 – USDOT issued 49 CFR, Part 23, participation by
Disadvantaged Business Enterprises in Airport Concessions
 Pertains to concessions activities of airports
p
receiving
g Federal
financial assistance from FAA’s airport improvement program (AIP)
 Addresses goal-setting, Personal Net Worth, business size
standards,, and counting
g ACDBE participation
p
p
byy car rental
companies.
The regulations were effective April 21,
21 2005
81
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Application to DFW
 To whom does this regulation apply?
 Applies to airport that have received FAA financial assistance for airport
development since January 1988, when the Department’s airport
concessions DBE rules first went into effect.
82
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Certification Standards
Business size (as of April 2009)
 ACDBE Part 23 Program
 Size Standard $52.47 million in gross receipts for most ACDBE firms




$69.97 million for car rentals
$1 billion in assets for banks
1,500 employees for pay phones
350 employees for automobile dealers
ACDBE – Personal Net Worth
 Two exclusions above, and third
 Assets encumbered or to be encumbered to obtain financing to
enter or expand
p
a concessions business at an airport
p
83
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Personal Net Worth
Personal Net Worth
 Previously not required from ACDBE’s
 Individuals claiming social and economic disadvantage must
provide Personal Net Worth.
 New Worth must not exceed $750,000
 Exclusions apply for DBE and ACDBE
84
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Evaluation of Personal Net Worth
Evaluation of Personal Net Worth third exclusion for ACDBE applicants
 Can exclude up to $3 million of encumbered or to be encumbered
assets
 Encumbered asset exceeding $3 million would count toward the
Personal Net Worth calculation
 Still must not exceed $750k after third exclusion
 Applicant produce letters from a bank
 Show asset used as collateral for a loan
 Document build-out
build out costs and other capital investment needed to
begin or expand concession
85
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Personal Net Worth Specific Rules
Personal Net Worth Specific rules
 Adjust assets in community property states
 Spouses not required to complete Personal Net Worth
 Contingent liabilities don’t reduce Personal Net Worth
 Retirement assets – include present value, less early distribution
penalties and taxes
 Must use SBA Personal Financial Statement
86
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Business Ownership
Requirements:
 51% owned by socially and economically disadvantaged
individual(s)
( )
 Real, substantial, and continuing ownership
 Real and substantial capital contributions to acquire ownership
 Expertise contribution to acquire ownership must be in a
specialized field, specific to the type of work the firm performs.
 Individual with expertise must have significant financial investment
in the firm
87
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Business Control
 Must be an independent business
 Possess the power to direct or cause the direction of the firm’s
management
g
 Have overall understanding of and technical competence and
experience in type of business
 Disadvantaged persons must possess required license or credential
 Certify for specific types of work disadvantage owners controls
88
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Goal and Goal Setting
 Th
The FAA h
has established
bli h d through
h
h the
h regulations
l i
a detailed
d il d process
to set a ACDBE goal for concessions. The proposed goal for the
concessions program is 35%.
 DFW is required by the federal regulations to monitor and
implement mechanisms to ensure compliance with the regulations.
89
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Good Faith Efforts
Non-Certified ACDBEs and MWBEs

All non-certified Airport Concessions Disadvantaged Business Enterprises (ACDBE)
and Minority/Women-owned Business Enterprises (M/WBE) must demonstrate good
faith efforts to achieve the ACDBE participation goal of 35%.
35%
Certified ACDBEs



An ACDBE must be certified by the North Central Texas Regional Certification
Agency in order to be designated as such and to count their participation.
Certified ACDBEs must demonstrate good faith efforts to achieve the ACDBE
participation goal. ACDBE’s participation, however, will be counted toward the
ACDBE participation contract goal.
goal
A certified ACDBE prime contractor does not lose the right to have their
participation counted toward a contract goal.
90
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Joint Venture Guidance
 49 CFR Part 23 Final ACDBE Rule issued March 22, 2005
 ACDBE Joint Venture Guidance, 49 CFR, Part 23 issued July 17,
2008,, Guidance does not implement
p
new regulations
g
or
requirements, merely clarifies existing requirements
 Recipients must review existing Joint Venture Agreements (JVA) for
compliance
p
with requirements
q
 January Board OBA – Lease Management Recommendations
Seventeen (17) Lease Agreement; extensions subject to compliance
review
 Overall – Forty (40) Joint Venture Agreements were listed requiring
compliance review
91
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
ACDBE Program Overview
Local Preferences
Does the ACDBE program permit recipients to use local geographic
preferences?
No. DFW Airport must not use a local geographic preference. For
purposes of this section, a local geographic preference is any
requirement
q
that gives
g
an ACDBE located in one place
p
(e.g.,
( g , your
y
local area) an advantage over ACDBEs from other places in
obtaining business as, or with, a concession at your airport.
92
NCTRCA Certification
Sheena Morgan
E
Executive
i Director
Di
DBE / ACDBE Certification Program Overview HISTORY OF NCTRCA
HISTORY OF NCTRCA
• The
The North Central Texas Regional Certification North Central Texas Regional Certification
Agency (NCTRCA) is an Agency created to perform centralized certification services for Disadvantaged Business Enterprises (DBEs), Minority Business Enterprises (MBEs), and/or Woman Owned Business E t
Enterprises (WBEs) programs for public entities i
(WBE )
f
bli
titi
participating in the Agency. 95
HISTORY OF NCTRCA
HISTORY OF NCTRCA
• The State of Texas in Chapter 791 of the Government p
Codes, Interlocal Cooperation Contracts, authorize local governments to contract with one another to provide governmental functions and services which
provide governmental functions and services which improve the effectiveness and efficiency of operations. • In June 1989, through an Interlocal Cooperation Agreement between nine local governmental entities, NCTRCA was created and authorized as a regional
NCTRCA was created and authorized as a regional certification affidavit‐processing center.
96
HISTORY OF NCTRCA
HISTORY OF NCTRCA
• On
On October 1, 2002 the NCTRCA became one October 1 2002 the NCTRCA became one
of six (6) authorized certifying entities that perform certification under the U S
perform certification under the U. S. Department of Transportation Texas Unified Certification Program (TUCP)
Certification Program (TUCP).
• Ci
City of Austin, City of Houston, Corpus Christi f A i Ci
fH
C
Ch i i
Transit Authority, NCTRCA, SCTRCA, TXDOT
97
Texas Unified Certification Program
Texas Unified Certification Program
• Consolidated
Consolidated TUCP system allows you the TUCP system allows you the
opportunity to bid statewide, without obtaining DBE Program certification from
obtaining DBE Program certification from numerous agencies through the state. • Must be certified in home state prior to receiving DBE certification in Texas
i i DBE
ifi i i T
98
Texas Unified Certification Program Benefits
Texas Unified Certification Program Benefits
 Registers your business in the State of Texas and lists it in the DBE directory
 Federal DBE Program Certificate issued annually for display in your business office
 Provides the opportunity to bid statewide as a certified p
DBE firm for all DOT transportation modes, included Aviation, Highways, and Public Transportation
99
CERTIFICATION CERTIFICATION
• The establishment of systematic procedures to ensure that y
p
only bona fide small disadvantaged business firms are certified to participate in DOT federally assisted programs. • The DOT Disadvantaged Business Enterprise Regulations 49 CFR Part 23 and 49 CFR Part 26 place primary responsibility p
p
y p
y
for the certification process upon State Transportation Agencies, which are tasked with ensuring only bona fide, small firms owned and controlled by a socially and
small firms, owned and controlled by a socially and economically disadvantaged individual(s) are certified.
100
DBE Disadvantaged Business Enterprise
DBE –
Di d t d B i
E t
i
– An independent for profit small business which is at least 51% owned and controlled by one or more socially and economically disadvantaged individuals, or in the case of any publicly owned business, at least 51% of the stock of which is by one or more socially and economically disadvantaged individuals. ll
d
ll d d
d d d l
– Whose management and daily operations are controlled as defined in 49 CFR Part 26
– Which meets the size standards of 13 CFR Part 121.2 and other relevant regulations.
101
ACDBE – Airport Concession DBE
– A
A concession that is a for
concession that is a for‐profit
profit small business concern that is at least small business concern that is at least
51% owned and controlled by one or more individual who are both socially and economically disadvantaged or, in the case of a corporation in which 51% of the stock is owned by one or more such individuals; and whose management and daily business operations are controlled by one or more of the socially and economically disadvantaged individuals who own it. – Whose management and daily operations are controlled as defined in 49 CFR Part 26 & 23
102
Size Standards for ACDBE
Size Standards for ACDBE
• New Rule –
e u e April 3, 2009
p 3, 009
• Three year average gross receipts cannot exceed $52.47 million
‐‐‐‐‐‐‐‐‐ Following differ from standard above‐‐‐‐‐‐‐‐
g
• Car Rental Company ‐ $69.97 million
$
• Banks & financial institutions ‐ $1 billion in assets
• Pay telephones – 1,500 employees
Automobile dealers – 350 employees
350 employees
• Automobile dealers 103
Benefits of Certification
Benefits of Certification
•
Listed in a database which is viewable by all NCTRCA members
•
Listed in DBE database hosted by Texas Department of Transportation (TXDOT)
•
Reciprocal Certification within the Texas Unified Certification Program (TUCP)
•
Certification is a marketing tool for contracting with the government agencies
•
Opens up contracting opportunities with the federal transportation authorities
104
A
Are you AC/DBE qualified?
AC/DBE
lifi d?
1.
Is your firm at least 51% owned by a socially and economically Is
your firm at least 51% owned by a socially and economically
disadvantaged individual(s) who also controls the firm?
2
2.
Is the disadvantaged owner an U.S. citizen or lawfully admitted Is
the disadvantaged owner an U S citizen or lawfully admitted
permanent resident of the United States?
3
3.
Is your firm a small business that meets the Small Business Is
your firm a small business that meets the Small Business
Administrations (SBA’s) size standard and does not exceed $22.41 million (DBE) or $52.47 million (ACDBE) in gross annual receipts?
4.
If your firm organized as a for‐profit business?
105
DBE Certification 101
DBE Certification 101
• Process Timeline – 60‐90 days from date your application is deemed to contain all necessary information to complete a final review for certification
• Other Requirements
– Personal Net Worth Statement
– Contact with client references
Contact with client references
– Site Visit to principle place of business and job sites
106
All Applicants Must Submit:
All Applicants Must Submit:  Proof of U.S. citizenship or permanent residency status (U.S. Passport, Birth Certificate, Alien Resident card, etc.) – for all owners
 Proof of ethnicity / race (Driver’s license, tribal card. Etc.) – for all owners
(enlarge & lighten photos)
 Current, plus two previous years, business federal tax returns (must have all pages), if firm is unable to provide 3 years, write a statement of explanation
 Detailed business resumes of owner(s) and key personnel to include
‐ Past employment
‐ Duties performed
Duties performed
‐ Job title
‐ Time frame at each job
‐ Education
107
All Applicants Must Submit
All Applicants Must Submit:
 Assumed name certificate – for proprietorship, general partnership (fil d ith th C
(filed with the County Court House) and corporations doing business t C tH
) d
ti
d i b i
as another name (filed with the County Court House & the Secretary of State)
 Copies of bank signature cards & corporate resolution or a letter from the bank showing the name of the firm and who is authorized to sign on the business account
 Proof of capital investment
‐ Copies of purchase receipts
‐ An itemized list of equipment with a market value price
‐ Copy of loan agreements
‐ Front & back of cancelled checks
Front & back of cancelled checks
‐ Titles for vehicles or trucks
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All Applicants Must Submit:
All Applicants Must Submit:
 Proof of Equipment
‐ Copy of any leased equipment agreements
‐ Copy of receipts for purchased equipment
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‐ Copy of loan agreements
‐ Copy of equipment titles
 Proof of Real Estate Contributions
‐ Copy of any office space lease agreements
‐ Letter of explanation for a “Cottage” business
 License or State Permit, if applicable
‐ Copy of business license for owners or key personnel (showing expiration date)
personnel (showing expiration date)
‐ Copy of sales tax permit
‐ Copy of authorized distributor agreements
Three business references to whom your business has provided 
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services/products; include a contact person and phone number
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Required Business Documents:
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For a Partnership add the following documents
 Complete copy of Partnership Agreement including buy/out rights & profit sharing C
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For a Corporation add the following documents
 Articles of Incorporation/Formation, with State approval date
 Complete copy of Corporation By‐laws and Certificate of Incorporation/Filing  Front and back copies of all issued and voided stock certificates (not a specimen)  Minutes of first corporate organizational meeting, last annual meeting and all resolutions affecting ownership
 Proof of stock purchase (i.e., cancelled check) – front/back of cancelled check for each owner
 Complete copy of stock Transfer Ledger – brief synopsis of stock certificates (shows ownership interest)
110
Required Business Documents:
Required Business Documents:
For a limited liability corporation (LLC) add the following documents
 Articles of Organization/Formation, with State approval date
Articles of Organization/Formation, with State approval date
 Complete copy of Corporation Regulations or Operating Agreement and Certificate of Organization/Filing
 Front and back copies of all issued and voided membership certificates (not a specimen) – please review the firm's Regulations, Operating Agreement & Organizational minutes to determine if membership certificates are required
 Minutes of first corporate organizational meeting, last annual meeting and all resolutions affecting ownership
 Proof of purchase for membership interest (i.e., cancelled check) – front/back of cancelled check for each owner
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brief synopsis of membership certificates (shows y p
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 Complete copy of Transfer Ledger –
ownership interest)
111
Required Business Documents:
Required Business Documents:
For a limited partnership (LP) add the following documents plus corporate information for general partner
 Submit the same information as previously requested for “all applicants” on the General Partner (GP)
 Certificate of Limited Partnership, with State approval date
 Complete copy of Partnership Agreement including buy/out Complete copy of Partnership Agreement including buy/out
rights & profit sharing
112
Personal Net Worth Statement
Personal Net Worth Statement
 For Disadvantaged Business Enterprise (DBE) certification, applicant must submit
 The Personal Net Worth Statement
 All pages of the current, plus two previous years, personal taxes
W‐2’s for the majority owner(s) and their spouses
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 In addition, if the applicant owns 51%+ interest in other firms you must
 Provide the market value of the business
 All pages of the current, plus two previous years business federal tax returns for the other businesses
113
ACDBE Additional Documents
ACDBE Additional Documents
• Concession
Concession contracts or other contracts firm contracts or other contracts firm
has received
• Statement from firm of the types of concession(s) it prefers to operate or type of i ( )i
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other contract(s) it prefers to perform
114
CONTACT INFORMATION
CONTACT INFORMATION
North Central Texas Regional North
Central Texas Regional
Certification Agency
624 Six Flags Drive Suite 100
624 Six Flags Drive, Suite 100
Arlington, TX 76011
817‐640‐0606
817‐640‐6315
www.nctrca.org
115
Overview of Upcoming Workshops &
Space Availability Requests
Michael Baldwin
A i
Assistant
Vice
Vi President,
P id
Concessions
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i
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Concessions Terminal Development Program Update
Outreach Schedule
April
p 10
▪Dallas Black Chamber Board Retreat
April 27
 Overview of the Terminal Development Program
 Doing
g Business in an Airport
p
Environment
 Overview of the Airport Concessions Disadvantaged
Business Enterprise (ACDBE) Program
 Overview of Upcoming Workshops
May 25
 Update on the Terminal Development Program
 How to Form a Partnership
 How to Obtain Financing and Sureties
 How to Become Certified as an ACDBE
June 22
 Update on the Terminal Development Program
 How to Write a Request for Proposal (RFP)
July 27
 Update on the Terminal Development Program
 Refresher on Previous Workshops
117
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Space Availability Request Program
www.DfwAirport.com
118
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Space Availability Request Program
www.DfwAirport.com
119
HOW TO DO BUSINESS AT DFW AIRPORT – WORKSHOPS, APRIL 27, 2010
Space Availability Request Program
www.DfwAirport.com
120
Questions & Answers
Dallas/Fort Worth International Airport
“How To Do Business At DFW Airport”
April 27.
27 2010